Staff that checked me in was super helpful and kind! Appreciate him!Nike K. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Lynwood
Pour nous contacter
Lynwood, CA 90262
(South of 105fwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff were more than helpful and kind.Nike K.
Le client n'a pas laissé de commentaire.DAMON B.
Le client n'a pas laissé de commentaire.OMAR A.
Le client n'a pas laissé de commentaire.David H. | Expérience générale
The people answering the 800 number were a bit blunt and rude at times, but got the job done. Just think a little customer service tone of voice goes a long way. This is not about this location but the people who answer your corporate line.Juan M.
Le client n'a pas laissé de commentaire.SHAWENTI S.
Le client n'a pas laissé de commentaire.VIVEEN F.
Le client n'a pas laissé de commentaire.LAURA D.
The staff are all courteous and professional. But there are not enough of them. The wait in line was over 30 minutes. There was a long line of customers and only one person behind the counter.Kevin R.
This location needs to have more employees in the store helping customers. They also need some training. The associate by the name of Brittanie Olivas is extremely rude and needs some type of training. We were in like 30 minutes before our reservation and when we expressed how dissatisfied we were that we were waiting so long and another customer did as well, she decided to look at me and say "Oh you're complaining isn't going to change anything." Extremely rude and unacceptable. You don't talk to paying customers that way. She had a horrible attitude the rest of our interaction. She gave us our keys and said you can find your truck outside. She didn't tell us where to go, or even come out to inspect the truck. A couple of the representatives inside were also walking around with no masks. When we returned the truck one of the employees was under the influence of something and smelled like marijuana. This definitely needs to be addressed as I'm sure this isn't the image that Uhaul wants out about them as a company or brand.ALEXANDER R.
Le client n'a pas laissé de commentaire.Weston T.
This location is understaffed and/or lacks adequate management. Every time I've been here, the line is long and moves slow. This is my 4th visit. Average wait time is 50 minutes.Kevin R.
Jesse gave great customer serviceOMAR S.
Le client n'a pas laissé de commentaire.GLEN C.
Le client n'a pas laissé de commentaire.ALEXIS G.
Always have equipment/trucks available for those customers who request a rental. Stop lying to customers by telling them that a specific truck is available when the previous customer hasn't even returned their equipmentHECTOR Z.
Le client n'a pas laissé de commentaire.KENNETH W.
Nothing right nowJOSEPH W.
Le client n'a pas laissé de commentaire.Kimberly R. | Premières impressions
Your Lynwood, California yard customer service was the worst I've experienced if you have quality control you need to send someone there just terrible.DEIDRA H.
Le client n'a pas laissé de commentaire.PAMELA D.
My experience here was great. The pickup and dropoff of the vehicle was flawless.CALVIN D.
Le client n'a pas laissé de commentaire.AKIM C.
Le client n'a pas laissé de commentaire.ABEL S.
I reserved a 20' truck three weeks in advance only to be provided a 15' truck instead. This resulted in insufficient space for my move and I must now spend approximately 1 000 $to travel back CA and go through this exercise again. The company should reimburse me for my costs due to U-Haul's incompetence.STEVE C.
Service was good but slow due to staff issues. A bit of a wait but helpful once they got us started on the rental.LUIS S.
The person helping us with our rental was absolutely rude she had a bad attitude with us as well as the interaction she had with other employees.ELAINE L.
How can you improve on excellent service ?TOMMY B.
Le client n'a pas laissé de commentaire.GEORGIA F.
First of alll the truck i rentes smelles like marihuana and was poorly cleaned. I was charged extra for gas when i the 10 footer i reserved was completely empty to which i havw pictures ans will give a google reveiw later. Brittane and mayara or wahtever hee name is from the compton office not only were incompetent were also careless about their job and lack any kind of customer service whatsoever. Inhad to wait for over 45 min on the phone to get my bill corrected when i called to dispute the overcharge. This company truly does not care about their clients.GERMAN Z.
Le client n'a pas laissé de commentaire.MARCELLE M.
It did not be necessary to wait in line 30 minutes when the reservation is ready. I should have been able to use the app to check in. The staff were wonderful but the process was far too slow.JASON J.
The porter working outside was great he was working hard moving trailers around he needs a a raise hard working kidRigoberto B.
Le client n'a pas laissé de commentaire.FRANCISCO I.
Le client n'a pas laissé de commentaire.Luis G.
Everything was great. Thank you!ROSBYN E.
Le client n'a pas laissé de commentaire.CHRISTIAN J.
Had to wait longer then usual to check in and get truck.Marlon V.
Great staffCLAUDIA L.
The customer service representatives did not hook up the car dolly correctly and in flipped upward off of the hitch as I drove my car up the dolly. They also did not help me at all besides the check in. I would not come back if I had other options.DYLAN H.
This location in Lynwood was a terrible experience Vehicle mileage was incorrect on the form compared to what the cargo said. Paper read 6100 but vehicle had 8300 miles. The situation happened with 2 Cargo vans they finally was able to get me a van with correct milesâ€¦ The cans were dirty and not well kept. Then cargo van I left with had 3 bad tires they were low I had to go to another UHaul to have air put in tiresâ€¦ They charged me a deposit when using a credit card and told me that it was the area has a high crime rate! However they charged me for 100 miles to cover this â€œdepositâ€ I've never been charged a deposit by UHaul when renting with a credit cardâ€¦ I had returned the vehicle early in the morning and they called me masked me when I was bring it back hours later My experience at this location was HORRIBLE and I'll never go back there ever againLASHORA B.
More people to attendeBlanca A.
Le client n'a pas laissé de commentaire.THEODORE T.
Le client n'a pas laissé de commentaire.ANGEL S.
Le client n'a pas laissé de commentaire.Jorge L.
Blocked my car in overnight with one of their U-Haul trucks. They literally park their trucks/vans anywhere they like. No signs that say no customer parking where I parked. Had to take an Uber home and back. Never using this location again. Avoid at all costs.MARK A.
When my wife set up the arrangement she paid a flat rate. A day after I picked up the truck someone called me and told me if I paid per mileage I would save money. I ended up paying more which we are unhappy about. We feel like the person should've looked at our mileage which she did not.Fernando V.
would recommend because of location but w reservationJulian T.
The only issue with this location was its location -- not familiar with the LA area, but it made my husband nervous going through that part of town! That's why he didn't fill the gas tank--didn't feel safe stopping anywhere to do so.Glen Paul W.
Le client n'a pas laissé de commentaire.Jayson B. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony A. | Expérience générale
Le client n'a pas laissé de commentaire.Sibyl M.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.DEVLIN S.
It was nice no recommendationsJeffrey W.
Le client n'a pas laissé de commentaire.VINCENT E.
Le client n'a pas laissé de commentaire.adrian P.
I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.treanetta s. | Expérience générale
Site was a bit crowded so somewhat hard to maneuver. The people helping ended up making it good in the end.JEFFREY K.
Le client n'a pas laissé de commentaire.FRANCISCO D.
I absolutely love this staff at this location!!TANYA D.
Absolutely Beautiful!!ðŸ‘ŒWilliam B.
Le client n'a pas laissé de commentaire.KECHIAMARIE R.
The sale preson ErickALEXANDER L.
The trailer was clean considering its age. U-haul staff and I had a difficult time locking the roll up door though. Took over a minute to get locked when it should just be a few seconds. .For older customers, it may be impossible to lock. Overall, I enjoyed the U-hauls staffs help and professionalism they displayed. trailer was rock solid. Tires were well maintained. All the lights worked well. I appreciate having access to such a quality trailer. THANK YOU U-HAULJohn C.
Staff very slow and unenthusiastic. Not really helpful at all. Makes me never want to use UHaul again. The afternoon crew was a little better. But overall my experience was terrible.ROBERT C.
Le client n'a pas laissé de commentaire.DAVID S.
The individuals very helpful at this location when I picked up my trailer Erick Jimenez Was very helpful and knowledgeable and assist me greatlyANTHONY C.
Le client n'a pas laissé de commentaire.Sergio B.
Send the text sooner to check the gas gage so you won't get charged extra. It wasn't mentioned either so I didn't think to take a picture myself and when I got the text it was too late. So I was charged for extra gas that I didn't even use.Precious B.
Truck kept idling at a high speed, not strong enough to go up hills, engine sounded stressed.ISIDRO M.
On my return wanted to pay in cash,but it was a line and one person said they were waiting for an hour to even get in the door. I couldn't wait that long(had to get back to work)ROBERT W.
There's an attendant at the Lynwood, CA location (Long Beach Blvd) that is outstanding; above & beyond! Carlos Marcelli is super polite, friendly, professional & respectful of others. If there's a problem with whatever, he will fix it! I've rented pick-up trucks from this location for almost (8) years now, & look so forward in seeing my friend, knowing I will be taken care of in a professional manner...WILLIAM B.
Le client n'a pas laissé de commentaire.ALEJANDRA C.
Have phones open. Always waiting to talk to operator.SANDRA C.
Everything was good â€¦just you close the store too earlyâ€¦CHARLIE X.
I came in with an appointment for 11:00am so I arrived 20 minutes early. Despite this, I still waited another 40 minutes to event get a truck. When I was about to get my key the truck assigned to me was no longer available, so they gave me a car that was dirty and with 1/8 fuel. The car was practically empty. I had fill up the car which cost me another 80 $!!! After leaving, because the car was not prepared on time, I had to return because the lock was still on the truck and was not removed. The hectic situations I understand, there can be some crazy days I get it, but what really upset me was that I had to fill up the tank of this car. I only used 1/4 of the gas, I submitted proof of this through the U-Haul website, and I still was not reimburse for it. Seems ridiculous to have to wait an extra 40 minutes and fill up a rental car that costs an extra 80 $and still get charged 1,39 $ per mile!!! This place is a fucken rip off.Marisela V.
Le client n'a pas laissé de commentaire.JAMES F.
I had made a reservation on the 28th of August and it was not ready to use. Had to reschedule for the next day. Not good for business. How can anyone reserve equipment there not ready to loan out.RICHARD M.
Le client n'a pas laissé de commentaire.ANTHONY E.
Great service! Thank you!HECTOR R.
Had appointment at 9am, but received rental at around 10AM. The worker was very nice and polite, but too many people and not many workers behind the counter.HUGO S.
Make certain that vehicles are clean inside and outsideANGELA T.
Le client n'a pas laissé de commentaire.TERENCE T.
I got the truck I needed in the end, but I had to drive 40 minutes away to pick it up and waited in line for an hour because only one person was allowed into the store at a time, Service was SLOW and the initial truck they gave us had a flat tire. It all worked out in the end, but it took an additional 3 hours out of moving day just to get the UHaul.LAUREN K.
Le client n'a pas laissé de commentaire.ANTONIO G.
Le client n'a pas laissé de commentaire.Nataly G.
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.HAZEL B.
Le client n'a pas laissé de commentaire.Jared G.
Le client n'a pas laissé de commentaire.GREG L.
The manager Myra is rude dismissive of customers . I use this location a lot and since I started dealing with her it has been unpleasant. I wasn't the only one with a problem with her. Other customers had the same issue. What criteria do you use to choose Managers?DORINDA M.
More staff because the wait was just too longAlejandro L.
Equipment was in really bad conditionsBraulio P.
The mover on they're site was a scammer. Didn't finish I still have alot to do because of themMartavious G.
Le client n'a pas laissé de commentaire.evelyn p. | Expérience générale
Le client n'a pas laissé de commentaire.MOHSEN A.
Staff was not cooperative and unavailable to assist. Was blocked in by randomly parked vehicles and delivery truck. Could not get staff to move vehicles. This was a fire/safety issue that could have resulted in a death. Took 45 minutes to get reservation fulfilled and another 30 minutes to get trailer connected and inspected. Went through numerous calls to get any assistance from UHAUL "customer support ". Spent more than 4 hours on calls to locate a trailer for this move.ERIC F.
Le client n'a pas laissé de commentaire.JAVIER V.
One of the worst moving experiences thanks to U-haul. I've used them in the past for truck rental, and this time needed a hitch and a trailer for cross country move. I made an appointment 8 days prior, drove my car from TN to CA (where my belongings were in storage unit), and a day before (Less than 24 hours) installing and attaching they call me to tell me the hitch has been on backorder and they are cancelling. I have been planning on getting it done then loading up and hitting the road that same day, instead i had to find a place an hour out that could get it done the next day, for slightly higher price, i didn't have a choice, but the other place (Taylors hitches in Newport) was amazing in their costumer service and speed. What made it worse i still had to give them my business by renting a trailer as i had no energy or time looking for one elsewhere. The guy on the phone was also zero help although i know the situation wasn't his fault. P.S. im not sure how a company this big couldn't get parts for a hitch a week out, when the other- small, private shop, who also didn't have it in stock was able to order it and get it for me the next morning.KRISTINE A.
Le client n'a pas laissé de commentaire.Timothy F.
Have more than one Customer Representative at the purchase desk.YOLANDA H.
When I received the truck, it had almost 2/4 below half tank. When I returned it, I gave it back with almost half tank. I told the guy who received it, that I put more gas that I received it, and he said I was going to be reimbursed. When I received my bill, I was charged and extra because it was not half full. The service was excellent though.JULIO M.
Le client n'a pas laissé de commentaire.edgar v. | Premières impressions
Le client n'a pas laissé de commentaire.DOMINIQUE S. | Premières impressions
Le client n'a pas laissé de commentaire.RAMON M. | Expérience générale
If you reserve online be sure it's not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won't be able to get your lock or have it placed inside.Mauricia B. | Online Move In
They were very pleasant to me i would go back to them very nice young men 's.and well to help youBarbara A. | Premières impressions
ExcellentANTWAN RICKY W. | Premières impressions
Le client n'a pas laissé de commentaire.Kim F. | Premières impressions
Merci.Miguel T. | Expérience générale
Very understand in the final analysis. Thanks.CLENORA H. | Premières impressions
Le client n'a pas laissé de commentaire.Guil C. | Premières impressions
Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !Oscar M. | Expérience générale
Le client n'a pas laissé de commentaire.shawauna g. | Premières impressions
You guys need some light in those units.Sylder C. | Premières impressions
Le client n'a pas laissé de commentaire.tasha c. | Online Move In
Le client n'a pas laissé de commentaire.knyvette h. | Premières impressions
Very Good ExperienceValerie B. | Premières impressions
Customer was good,DENA d. | Premières impressions
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