Mr walker was a huge help. He made the process so easy, he was very helpful and nice.DAVID C.
Customer Reviews for U-Haul Moving & Storage of Madison
Pour nous contacter
Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very easy process, I was in and out with what I needed.MARCUS J.
Le client n'a pas laissé de commentaire.HOWARD S.
Quick and easy return. Very helpful staffChristopher V.
This is my first U Haul rental. I was pleased.JOHN L.
Great location. Great customer service.Herbert B.
Quick, easy, affordable, and clean. Thank youNELLIE M.
I went to this location twice in the last 60 days and each time they are super kind and very helpful.Brianna G.
Milage and gas were estimated wrong. Could not find a person Insidr for 15 min and was when staff did come out was rude. I was suppose to get my truck at 10. But didn't get my key until 1030.Gina L.
Le client n'a pas laissé de commentaire.ROBERT J.
Stop cheating people out of their money they did meJUDY M.
Check the roofs for leaks. There was a leak that went in some of my speakers and caused water damageANDREW M.
I lubricated the door rollers because it was too difficult to push the door all the way down to latch it. So the maintenance could be a little better, but it was a minor problem for sure.Andrew D.
Great customer service!CLAUDE N.
Le client n'a pas laissé de commentaire.Joy R.
Le client n'a pas laissé de commentaire.Cynthia L. | Premières impressions
Le client n'a pas laissé de commentaire.BILLY W.
Everything was good.The mileage said one thing on the paper contract and the van had another mileage.I had to go back and get the correct miles.I don't know if the store entered in the correct miles.I did call customer service.ERIC M.
Le client n'a pas laissé de commentaire.AJIANNA C.
Fix the gas gauge and don't charge me double my estimate.SPENCER S.
Pros: - Cons: -charge per mile -the checkout process is inefficient (time waste), the employees don't want to be there -the checkin process was never reviewed or discussed; since most of your checkins are after you close, you must have a very intuitive/simple checkin process or else no one will abide. -all trucks are checked out on full tank; filling to any other level is next to impossible to gauge/fulfill.MICHAEL K.
Staff was amazing!KIMBERLY M.
This location, specifically John, was amazing at turning a very bad, stressful situation into a good one.CHAD G.
This was my second time renting from uhaul. I'm very PLEASED. WOW! When companies know how to treat customers. Everyone was nice and helpful. THANK YOU!BETTY F.
The location was fine the problem was the online check in to rent. It took me almost an hour to pick up the van. I will never go through that again.Kristina C.
Le client n'a pas laissé de commentaire.TRENTWILLIAM H.
Le client n'a pas laissé de commentaire.LISA L.
I got to my storage unit at 9pm and my storage unit was blocked by a big uhaul truck I tried to call and I was on hold for over a hour my 80 year old mother in law had to go back to a empty house with no heat or water or electricity and sleep on a cold floor because she had to pay movers 5 hundred dollars and could not park the truck at a hotel because someone could still her stuff and the next morning we got there at 8am and had to wait till 11am to get into our storage room and had to pay another 5 hundred dollars to get the movers back out there so we lost a thousand dollars over this it's your responsibility to make sure people can get into their storage space not mine and a month of free storage is not even close to what a 80 year old woman lost and now sick with a fever and chills this is unacceptableMICHAEL M.
Once they saw i was going one way they switched trucks with me and gave me a truck with brake issues. Windshield wipers were smoking and the paint was peeling...you didn't know I was driving a uhaul.LASHONDA Y.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
Nothing just keep doing what you are doingMICHAEL S.
Great location. Thanks, Troy.Herbert B.
Le client n'a pas laissé de commentaire.MARC S.
location is horribleTIMOTHY S.
The nicest guy helped us at the counter. He was so kind and patient and helpful!! I will use this location again because of himAnna B.
Le client n'a pas laissé de commentaire.Jaylin G.
Le client n'a pas laissé de commentaire.VIOLET R.
You can make sure the truck has fuel in it. I got a truck with fuel gauge below the red mark which put me in an emergency status before making my move and was billed almost 100,00 $ Also, you can make sure you bill the correct person on your receipt.SETH T.
Horrible place to get in and out when I have a very accessible dealership closer with easy access! U-Haul had plenty of time to get a 26' truck to the original promised location! Horrible experience! People were fine; operations poor.TIMOTHY S.
Everything was ok the only problem was the 12v charger in the car don't worked, but everything was ok thank you ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘JOSE A.
Almost every part of the experience was good, but after extending my rental an extra two days using your online portal, I received a phone call from a particularly grouchy young lady. She spoke to me as if I were some reproachful urchin trying to keep a rental van. I did my best to remain respectful and patient, but honestly I have not been spoken to like that in memory and I did nothing wrong. I didn't catch her name, but I can't imagine it would be difficult to sort out who she is by simply visiting the location and smelling the air for a rotten attitude.PHILLIP L.
Le client n'a pas laissé de commentaire.Shanna W.
Great staff and customer service! Thanks for all you do for me.Herbert B.
Customer service was amazing. Thank you!Chris W.
Le client n'a pas laissé de commentaire.JEROME M.
Harold was super awesome during pick up AND drop off!Graham S.
Le client n'a pas laissé de commentaire.JJ H.
Le client n'a pas laissé de commentaire.JUAN A.
Le client n'a pas laissé de commentaire.STACY G.
I would definitely pick this location over all the other locations I've been too. Their customer service was excellent. They had a truck I needed available on the spot.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.ELENA C.
Very pleasant experience from start to finish. Online reservations were so easy and saved valuable time. Staff was extremely nice as well.KATHYE W.
Uhaul app doesn't work. I can't sign in to the app. I have valid username and password on website but can't login to app. While waiting in long line to pick up the truck, talking to other customers, they have the same problem. So this is my only negative issue with the Uhaul experience. Fix the App please. I would like to avoid the long line at the pickup location.ROBERT B.
Great Team!PAULISHA H.
Le client n'a pas laissé de commentaire.Craig F.
Le client n'a pas laissé de commentaire.JERRY R.
Your trucks need to be updated, the seat did adjust.ROBBIN F.
Le client n'a pas laissé de commentaire.SYLVIA P.
Le client n'a pas laissé de commentaire.Yazan F.
Le client n'a pas laissé de commentaire.HOWARD C.
Very professional and very friendly people. Helped me out and the truck they recommended was the perfect size and it was clean and sanitized. I would definitely use them in the future and recommend them to anyone. Thanks for the great work guys. Yall are awesome keep it up!!!ELIZABETH D.
I want to say thank you to John Walker for going above and beyond to locate a truck and auto transport trailer. Nothing was available out of town and in town (AT was scarce along with a truck) but he repaired an AT on lot and resolved the problem. Also, I appreciate Troy upon checking me in to return the equipment. Both were professional and very understanding. As a former authorized U-Haul dealer, I understand when inventory is limited. Thanks so much!!!!HOLLY S.
The app and website on my phone wasn't the best but as soon as I got inside the woman who helped me was fast and super helpful! Very grateful for herTIMOTHY P.
The staff we're amazing and went above and beyond.TERESA H.
Le client n'a pas laissé de commentaire.ERIC S.
Le client n'a pas laissé de commentaire.BENJAMIN R.
Make sure the gas gauge is accurate to what is on the paperworkAmbrea C.
Le client n'a pas laissé de commentaire.DAVID RYAN S.
John Walker, General Manager of UHaul in Madison TN is a top notch individual. I showed up to rent a Motorcycle Trailor and in the process discovered our truck wires were broken. John (in the pouring rain) spliced the wires and made new connections. Then we discovered that fuses were bad which he did research and replaced. I will definitely go back to John if I ever need to rent again.ROSALIND S.
Nothing just greatJUDY L.
Le client n'a pas laissé de commentaire.BRENT D.
I rented a 26' truck that was part of the location's own fleet. The inside of the truck was acceptably clean. HOWEVER, the outside of the truck was filthy filthy filthy. Tire rims/hubs were so covered with oily filth that you could not assume the wheels were safe. The hood latch on the passenger side was not latched. The windshield was covered with bugs on the outside and sneeze/soda spew on the inside of the glass. The outside body and doors of the truck were too filthy to touch, unless you wanted black yuck/soot all over yourself and stuff. The cargo area was filthy, filthy, filthy - like a homicide had taken place multiple times inside. UNACCEPTABLE. We, mopped, mopped, mopped the cargo floor and washed, washed, washed the cargo interior sidewalls before using the truck. One would think that a 1 300 $rental would be met by a clean and safe looking truck.Clarence N.
Le client n'a pas laissé de commentaire.Alan F.
Everything is great no change needed.TERRI G.
Le client n'a pas laissé de commentaire.Faith W.
Changed my pickup location 2 days before pickup date, went to new location on morning of my moving day and there was no key in the lockbox and the lot was unattended. Called and was told sorry and I would have to go to another location and they would call the manager and notify them of my issue. Every person I encountered at your fleet store in Madison did not speak or even make eye contact to acknowledge me. I stood in the lobby for several minutes and then went through the app to finish the pickup. It told me to leave the lobby and go search through a pretty large parking lot to find the truck. Then after finding it I was instructed to walk back to the lobby to get a key from an employee. I hope you can see that is not good service of many different levels. The young lady on the phone offered me 50 $off which is very inappropriate for the morning I had thanks to uhaul. I was late all day on my schedule and I had to incur additional expenses to the moving crew I hired. Please let me know if I can answer any questions regarding today.Neil C.
Always good people!PAULISHA H.
Le client n'a pas laissé de commentaire.Alicia S.
Le client n'a pas laissé de commentaire.William H.
Good people working there.Mark M.
I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpfulFELICIA D. | Premières impressions
Good customer service and friendly staff. Everything was readyKHRISTIE S.
Brake light was out when rented. Should have been told, but did let the drop off know.Richard N.
Not a thing for me.Great service!Eric M.
Le client n'a pas laissé de commentaire.TIMOTHY H.
The original drop-off location on Annex Drive, Nashville, is a 1/4 mile from my home and is where I'd planned to do the return. They wouldn't accept me dropping it off there for some reason. I was told I'd have to go to this location 15 miles away. NOT HAPPY!!!WADE P.
Le client n'a pas laissé de commentaire.Monique D.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.MICHEAL H.
The pickup truck I rented had a rough idle and probably needed a tune up. I'm no mechanic but I can feel a misfire/rough idle easily. The truck only had 61 000 miles, so I feel Uhaul should be more thorough with maintenance on their vehiclesJanice M.
cant think of anythingRAYMOND L.
Great serviceCandace H.
You could have them teach that guy in Texas how to hook up a trailer.CHAD P.
John and his team know what they're doing, have a positive and helpful attitude.MARK W.
Overall great experience. Had to change trailers at the last minute and it worked out perfect. Truck was dusty and had strong smell of cigarettes but everything else was fine. Would use them again.JOHN T.
Le client n'a pas laissé de commentaire.TURMURIA B.
Truly down to earth group of customer service representatives that made my experience pleasant.Paul W.
Le client n'a pas laissé de commentaire.Tracy C.
Le client n'a pas laissé de commentaire.RICHARD T.
Never went inside. Someone walked out when I pulled up. Never greeted me just stuck his hand out for keys. I had to get him to check the back for dolly and blankets cause I wanted him present while I was there but he acted like it didn't matter. We also swept the back of truck and clean inside cause said we would get something back for it but never saw it. The only good thing about this experience was the pick up.JUSTIN M.
The manager was working by himself on a very busy day and still managed to get us out as quick as possible. He apologized for a wait and still maintained a great attitude through the chaos.Pamara M.
Fabulous! It will help us a great deal to have this fir a while.Camille M S. | Premières impressions
Le client n'a pas laissé de commentaire.RUBEN O. | Premières impressions
Le client n'a pas laissé de commentaire.CHERYL M. | Premières impressions
Le client n'a pas laissé de commentaire.SHACOYA B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary W. | Premières impressions
Ty. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺debroah C. | Premières impressions
Le client n'a pas laissé de commentaire.LEWIS E. | Premières impressions
The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.Jeoffrey D. | Premières impressions
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