Customer Reviews for U-Haul Moving & Storage of Malden Center

Évaluation :

5

Nothing to say

Évaluation :

5

Greg's - the manager - (and his staff's) knowledge, advice and support are outstanding. I would come back to this U-Haul location anytime due to his/their attitude to customers in helping solving challenging problems. Thank you! Highly recommended!

Évaluation :

3

Having to move from the original unit I had paid for to one that was smaller and not as conveniently located as the original was a disappointment. The door wasn't lining up correctly for me to be able to put my lock on it. I had no time to speak up that day but here it is now. Lol. Now I wonder how is the pricing going to work out because i probably won't be a customer for much longer should I have to pay such an outrageous price for such an outrageously shameful unit transfer.

Évaluation :

5

The Front desk help was amazing, great attitude and really nice people.

Évaluation :

5

Moving is so stressful. The manager Greg is amazingly helpful! We're so grateful. 10/10 stars!

Évaluation :

5

Have dealt with uhaul many times always have beenplease.

Évaluation :

5

Customer service is very professional, knowledgeable, very friendly, and easy to speak to; and make sure they understood the clients needs. The building is very well and if you need to switch units, they are very willing to accommodate.

Évaluation :

4

Cost increase sucked

Évaluation :

3

The staff was very helpful and friendly to me and my family but was beyond rude to the moving company employees I used for my move. He was very helpful to me but I thought the way he spoke to them was pretty rude.

Évaluation :

4

General manager Gary made the experience at this UHaul. He was helpful, friendly, and provided excellent customer service

Évaluation :

5

Great staff and great facility.

Évaluation :

5

I would say out of my experience with uhall in 6 month I had very bad experience but the only good experience was Gregory who is the manger now n Malden he is very helpfull and real human been which hard to find those days I luv this guy and respect him alot he works from deep his heart he doesn't just leave his house to count hours and get paid like others he is there to help people and serve the community I wish him best of luck hard worker and kind human that's the at least I can write towards him ...................on the other side there is lady called windy and I'll say she good at doing her work but she is no common sense and heartless but I am not complaining about her even tho she is not fair she is ok

Évaluation :

5

Excellent customer service. Helped with all my concerns and problems. Highly recommend

Évaluation :

5

The people were really kind and helpful!!! I really appreciate that!

Évaluation :

4

The upper storage rooms are not great.

Évaluation :

5

Excellent customer service !

Évaluation :

5

Everyone except Devin or Kevin was really professional and knowledgeable and were ready to assist with any needs or questions. Monica even took time out of his day to explain all the great services uhaul provides and Jorge helped me with some of my storage. 10/10 will love doing business with you.

Évaluation :

5

At each visit I am always greeted in a friendly way. Staff there always offer their help in looking for items. The facility location is convenient for me And I had like the price of the storage units.

Évaluation :

5

Thank you to Monica and your very friendly staff. Everyone was always presentable, friendly, professional, and helped me with everything I needed efficiently. Keep up the great work !

Évaluation :

5

Excellent customer service

Évaluation :

5

We have been customers for years. Manny, the Manager is approachable and always very helpful .

Évaluation :

5

Manny Campos is great! He was polite, and so helpful in helping me find a storage unit and rent a van. He's awesome sauce. But honestly speaking all of the staff is great. Probably because of Manny's managerial methods.

Évaluation :

4

Manny was super helpful and accommodating! Appreciate all of his help during the move in process.

Évaluation :

1

Staff did not smile or seem friendly. Quickly went over access directions and told me to go to the machines to figure it out. Was not helpful. Freight Elevator does not work as directed in the usage steps stated on the elevator doors. Pool of water on the wooden floor hallway from the climate control machine. Door to stairs not labeled so was difficult to find.

Évaluation :

5

Everything is fine.

Évaluation :

4

The site staff was mostly helpful - however, the Caucasian guy with the beard needs to be more professional and maybe stay off his phone at work. Every time I interacted with him, seemed to be bothered by us interrupting whatever he was doing on his phone.

Évaluation :

5

Manny was very professional and friendly, he helped me get set up in no time

Évaluation :

1

They simply didn't have a locker for my reservation and then tried to give me a very small one that didn't even fit a bag. I don't know why I called to reserve a spot if it's available just on the spot. Totally stupid. I ended up driving somewhere else, lost the movers I had hired to help me and even had to pay extra in my Uhaul truck because after all of this I exceed my 4h limit for the truck. Just horrible service making lives difficult in important moments such as moves.

Évaluation :

4

Tks

Évaluation :

1

my father had a triple by pass so I took some time off so they sold it some of my mothers stuff was in there she passed away 5 years ago so now that stuff I won't ever see again so thank you for getting rid of it

Évaluation :

5

Great place and great service, the lady I saw, she so nice, thank you for your service!

Évaluation :

5

Monica was very helpful and professional

Évaluation :

5

You are the best of 2022 guys good service

Évaluation :

5

Amazing.

Évaluation :

5

Monica is amazing!!! She deserves a raise!!

Évaluation :

5

The employee who assisted us, who I think may have been michelle wells?, was just fantastic. Very helpful, accommodating, & friendly, and it was an expedient move-in process.

Évaluation :

5

Pleasant and accommodating staff, convenient location. I would use this facility again and definitely recommend.

Évaluation :

5

I greatly appreciate the staff during my experience here with U-Haul! I would have loved to keep my unit, but due to having my foot amputated I could no longer afford it any longer. Thank you for everything and the help of Monica from this facility. She was remarkable at her job!

Évaluation :

5

Your staff was quick and friendly.

Évaluation :

5

Monica is friendly and helpful

Évaluation :

5

Wonderful customer service, which was why I returned! Courteous, knowledgeable, and helpful!

Évaluation :

5

Very helpful

Évaluation :

5

Best experience ever... .. the best .. experience .. was making business with .. Mrs Monica Smith .

Évaluation :

5

Todo estaba muy bien me gusto le doy gracias

Évaluation :

5

The best experience. . Great logistics .. very helpful kind and good people .. excellent

Évaluation :

5

Boss Lady and her coworker there are the best person

Évaluation :

2

Management is terrible and incompetent

Évaluation :

5

Monica is excelente 100 % profissional I loved everything

Évaluation :

5

Good job

Évaluation :

5

Great service convenient location

Évaluation :

5

I liked every one that worked there that took my payment .. they where friendly and nice ..

Évaluation :

5

The staff at this facility especially the managers have been amazingly helpful, professional and kind — great service!

Évaluation :

5

Excellent customer service

Évaluation :

5

Staff was very nice and helpful especially Dereck. Thank you guys.

Évaluation :

5

Excellent customers serverving from Monica and Excellent facility

Évaluation :

5

For me that was the most excelente U-Haul location that I've been to. Everything from the Customer Service to the cleansing of bathrooms were done very well. Thank you. A+.

Évaluation :

5

Ms. Nicole was very understanding and helpful wonderful staff.

Évaluation :

4

I needed to clear out my unit but could not be there in person, so I hired a junk removal service and notified U-Haul of their arrival. The manager, Nicole, was very friendly and helpful, and the communication/coordination aspect was great. On the policy front, I would recommend a better solution for allowing access to the unit when the customer cannot be there to open it (for instance, a form where they can grant permission to U-Haul to break their lock). Under the current policy I had to hire a locksmith to allow access into my unit.

Évaluation :

5

Wonderful

Évaluation :

5

Nicole was super helpful and friendly. I drive in from Roanoke close to their office closing time (it was a long day driving) and she was great helping me access to get moved in and giving me time to get my trailer unloaded! Above and beyond customer service

Évaluation :

5

The UHAUL office manager Nicole Taylor, is VERY courteous and efficient at what she does, and will go out of her way to resolve any issue that you have. Nicole, was not the office manager on my move-in date of 9-28-2019. But since she has been the office manager, my transactions have ALWAYS been positive! I would highly recommend Nicole's facility to anyone.

Évaluation :

5

Nicole Taylor is the best ! Always helpful and willing to assist all customers.

Évaluation :

1

My unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few items

Évaluation :

5

The manager was amazing

Évaluation :

5

The GM Nicole Taylor was amazing, she gave us options for different units and didn't try to oversell units. She wanted to make sure we could afford units so we didn't fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks Nicole

Évaluation :

3

Convenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.

Évaluation :

5

Had a great experience working with you all. Nicole, you are a great general manager. Fortement recommandé!

Évaluation :

5

Nicole was great!

Évaluation :

5

Nicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan Clancy

Évaluation :

5

Thought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.

Évaluation :

4

Service was good.

Évaluation :

5

Very respectful people

Évaluation :

4

Protected &Maintained My Property

Évaluation :

3

Your In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!

Évaluation :

5

Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.

Évaluation :

2

The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.

Évaluation :

5

Everyone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!

Évaluation :

5

Great customer service very friendly people.

Évaluation :

5

Letnado is just outstanding and was very helpful from the beginning. Truly he has demonstrated exceptional customer service.

Évaluation :

5

Staff very good and helpful

Évaluation :

1

When we arrived you announced that the elevator didn't work and that we couldn't move in. Then we had to find another storage and you had promised to transfer our file/payment. Which you didn't do! So we had to rent our truck for another day then had to pay again at the new location. Now we have to fight with you to get our money back! Never had such a poor experience. Lucky I don't have the time to contact a lawyer for your fraud.

Évaluation :

5

The best people in massachusetts.

Évaluation :

5

Rafael de la Rosa helped me set up my storage unit and was extraordinarily helpful. He was patient as he showed me various units and volunteered himself to help me carry some heavy furniture into the facility. He is a fantastic employee who treats costumers very well - I hope he gets recognized for his efforts!

Évaluation :

3

Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Merci.

Évaluation :

5

The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Merci

Évaluation :

5

Merci

Évaluation :

5

Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!

Évaluation :

5

The staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.

Évaluation :

5

Great staff

Évaluation :

5

Nicole was very professional and a pleasure to work with.

Évaluation :

5

I had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointing

Évaluation :

5

Awesome service!

Évaluation :

5

Nicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.

Évaluation :

5

Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.

Évaluation :

5

The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it

Évaluation :

4

I love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!

Évaluation :

4

Freight elevator was not working but they immediately attempted to fix it.

Évaluation :

2

The staff needs to be trained better.I found lack of experience and knowledge of there job.

Évaluation :

5

Uhaul kept my stuff safe

Évaluation :

5

The staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!

Évaluation :

5

The guy at the front desk was very helpful!

Évaluation :

5

Excellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!

Évaluation :

5

I didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!

Évaluation :

5

Great service from Adriana attending us, and honestly everyone on location was extremely helpful.

Évaluation :

5

I LOVE U-HAUL

Évaluation :

3

Great people working there, just lack of pest control.

Évaluation :

5

The only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???

Évaluation :

5

Amilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern

Évaluation :

5

Amilcar manages this location amazingly! Amilcar and the members of his team are incredibly kind, professional, and enthusiastic to help customers. Honestly, this was the best experience I've ever had with Uhaul. The next time I have to store anything or rent a vehicle, I will definitley be using this location. Thank you so much!

Évaluation :

5

Staff is helpful, professional and friendly, fhank you for the great service!

Évaluation :

2

Went to clean out my unit and found garbage, socks, cleansing wipes, etc. Clearly someone accessed my unit and left behind evidence. NOT secure or clean.

Évaluation :

5

bon

Évaluation :

5

Gotta love you guys.

Évaluation :

5

Great! Thank you!

Évaluation :

5

The service is excellent. The guys that helped me were helpful, kind and hardworking. I'll be recommending this place to friends!

Évaluation :

3

Some of ur staff are very ruled

Évaluation :

5

Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....

Évaluation :

4

Helpful staff and easy to use online system. Wish the website was more forthcoming with details about unit rentals rather than having to be told in person about staff.

Évaluation :

3

The elevator had intermittent problems and I had to carry heavy items up the stairs. However, the staff was very helpful and tried to find a resolution.

Évaluation :

5

I like this place.

Évaluation :

5

Great customer service. Safe facility.

Évaluation :

5

Staff is very friendly and professional I was almost 5 years and always well attended.

Évaluation :

4

Some of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Je les recommanderais sans hésiter!

Évaluation :

5

Staff was very friendly and helpful!

Évaluation :

5

Friendly staff, explained everything in detail and walked me through each step and answered all my questions.

Évaluation :

4

No comment

Évaluation :

5

The staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.

Évaluation :

5

No more needs to be said,it Excellent

Évaluation :

1

Apparently customers become an inconvenience once the store is about to close. The time is already stressful for many renters ... We don't need more from facilitates that are to be reserve.

Évaluation :

5

I really appreciate you g

Évaluation :

5

Amazing service!!!!!

Évaluation :

5

great service！

Évaluation :

4

very clean and organized place. The costumer service could be a little more friendly. thank you so much.

Évaluation :

5

They generously gave me the 1st mo free because I was burnt out in a fire. Very helpful in upgrading the unit to a larger size.

Évaluation :

1

Only real reason I'm in happy, is this place is infested with mice, rats, there was mice poop all over my stuff. Disgusting ! Be sure I'll be on Yelp, and I'll be making some calls

Évaluation :

5

Thanks 🙏 very much so nice to customers

Évaluation :

5

Very friendly staff

Évaluation :

5

Great Staff!

Évaluation :

5

Emmanuel Chery was very helpful.

Évaluation :

5

Joe M. (the G.M of the facility) is above and beyond the best manager of and in any context and situations, I have ever dealt with. I have enjoyed courtesy and professionalism using this facility. THX

Évaluation :

5

Excellent !

Évaluation :

1

I would not use this facility! They are unprofessional. They broke my locks to my storage and did not inform me that my keys to the new lock were at the front desk. I had to pay a locksmith $125.

Évaluation :

3

The facility is clean, yet the facility is understaffed and the staff is a bit disorganized. My locker was locked when I arrived and the keys were with another tenant. not good.

Évaluation :

3

There was left over odds and ends in the big garage space at the entryway every time I came. The elevator was old and its doors were hard to open and close.

Évaluation :

5

The staff was always helpful and nice, and the facility was very clean and well-kept. Overall excellent facility and staff!

Évaluation :

2

Poor customer service and lack of transparency regarding access hours and rates. Would not recommend this to others.

Évaluation :

2

The Lynn facility was severely under staffed for one of the busiest days of the year. The line took too long and did not meet my expectations. The staff at Malden was much better to deal with.

Évaluation :

5

Great people who work there! So helpful, professional, pleasant. I feel my storage needs are in the very best of hands.

Évaluation :

1

Terrible customer service that left us hanging last minute despite calling ahead and reserving

Évaluation :

2

Unit was fine, customer service was terrible. Tried calling the manager no less than 6 times over a month or so to resolve a charge/late fee issue and was told he would call me back and he never did.

Évaluation :

4

Access hrs to the facility is my problem I wish you could put latest time as 10pm

Évaluation :

2

The storage facility itself is fine however i am now fighting some VERY strange charges on my credit card that no one can seem to explain.

Évaluation :

3

Only Okay. The truck drop off at night is crazy. But the truck was good.

Évaluation :

4

When I reserved a first floor unit, I thought I would get street level. Kind of creepy in.the basement.

Évaluation :

4

No problems with service

Évaluation :

4

Great staff. The staff accommodated all my needs. The room was an awkward size room and the door opened inward. The paint was peeling off the walls and the light fixture was broken.