Customer Reviews for U-Haul Moving & Storage of Manchester

6 350 évaluations

432 Oakland St   Manchester, CT 06042
(Rt 83)

(860) 645-8110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(860) 645-8110

432 Oakland St
Manchester, CT 06042
(Rt 83)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Truck needs work

CRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

My experience overall was great. I used the app to get my rental and although it is convenient I feel it takes too long to process. I wish the app experience was a bit better or a faster outcome.

Javier M. 
Évaluation :
5

You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed

LILLIAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey F. 
Évaluation :
2

Vehicle photos offered before renting the truck were not detailed resulting in disagreements when the truck was returned to Uhaul regarding condition. Truck was in reasonable condition but had many dings/dents that would have taken many minutes for us to document via photographs on the app, general photos of the vehicle were provided. We returned the vehicle in the same condition it was received and were accused of damaging the vehicle. Ultimately we were not charged for damage but I believe Uhaul should be aware of the condition of their vehicles before renting them and the picture should be updated to represent it's current state rather than it's manufacturing state. This experience lead to a less than satisfactory experience for us.

RAYMOND A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremee B. 
Évaluation :
5

Book it Check it out Load it Unload it Check it back in Simple and easy Very accommodating considering circumstances required me to cancel a couple of reservations. Would definitely recommend

DARIN C. 
Évaluation :
5

The woman who helped us was wonderful

HANNAHRYAN T. 
Évaluation :
4

Mobile pickup is not really a thing, you still have to go inside, talk to someone and have them give you the key.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
4

I made an in person reservation for 3 days when I arrived to pick the truck up they had it for 1 day. After 15 minutes on the phone problem resolved

JOSEPH C. 
Évaluation :
4

staff was amazing

ALAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanne s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Always excellent

Jeanette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Good customer service drop off was fast and easy I didn't even have to get out of my truck.

dennis S. 
Évaluation :
3

I did not like the fact that the caucasion employee placed me in a truck with a run away slave as an advertisement.....( I am an African American woman) . Although I support educating the extreme ignorant; I did sense shade on her behalf (even though she tried to sound like a person that has been around ppl of color)

Barbara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

The staff was very friendly, courteous and helpful. They really impressed me, especially because one guy was washing the floor and stopped and asked me if iD like a chair to wait. He proceeded to go get me one. He didn't have to do that. I hope you treat your employees well. It was a pleasure.

Suzanne V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

Thank you everyone!!

THOMAS D. 
Évaluation :
5

Nothing. Staff were amazing. Service prompt and courteous. Merci.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica W. 
Évaluation :
5

The folks at Manchester U-Haul were professional, informative, and friendly. I would do business with them again in a heartbeat!

TIMOTHY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
2

The customer is always right, and to have an employee argue with me was a bad idea. And to charge double for gas so 5 turned into 10 is bloody unethical. Or maybe it was because I'm white that I got charged more, I will never use or recommend this store to anyone.

KERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
4

There was a small puddle of water in the back of the van .

Heather G. 
Évaluation :
1

Pick up was ok, but truck did not have a ramp which was not indicated on reservation spot online. The truck had the engine check light on which the guy said had been on for a month and it would be fine. It was fine but a little unnerving to drive with the engine light on. Return was a nightmare! Online return process after hours was terrible - you scan a qr code to go through the process. They require a pic of the odometer, but the UHAUL website would not let me take a pic to send to them! The link the guy sent me via text expired before my return time. UHAUL 1800 number indicated a 53 min wait time! I tried to instant message but they took forever to respond during the session. I finally got through to someone after 45 mins and emailed her a pic of the odometer; she said she noted it in my file but to check with the store the morning, which I did. The woman at the store in the morning was SO RUDE; no apology for the system not working correctly, just kept defending why they still charged me 20 $for not checking in correctly. The 1800 lady did not update the system until after they put through the charge. I understood but just wanted my money back, after listening to her twice explain the excuse pretty rudely, I just said Am I going to get my 20 $back? She finally said yes that I would see a credit. That's all I needed to hear, but she was really defensive and rude. I will NEVER do business with uhaul again!

Michelle S. 
Évaluation :
4

Quicker pick-up process. Especially when you are paying people to help you move would be appreciated. Manchester crew quick and efficient.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN V. 
Évaluation :
1

YOUR APP DOES NOT WORK. YOUR APP IS TERRIBLE. YOUR APP IS AWFUL. YOUR APP DOES NOT WORK. IT DOES NOT ACCEPT UPLOADED PHOTOS FROM A BRAND NEW SAMSUNG. YOUR APP DOES NOT WORK.. IT IS AWFUL. i SPENT 45 MINUTES TRYING TO CHECK OUT WITH A TRUCK, NUMEROUS CRASHES, AT ONE POINT MY BRAND NEW SAMSUNG REBOOTED. YOUR APP IS TERRIBLE. FINALLY YOUR APP TOLD ME TO GO IN THE OFFICE, WHERE YOUR SOMEWHAT UNFRIENDLY STAFF TOLD ME I HAD RENTED THE TRUCK 15 MINUTES EARLIER. UNBELIEVABLE. YOUR APP IS TERRIBLE AND YOUR PROGRAMMERS ARE LOW FUNCTIONING MORORS. THEN, WHEN I RETURNED THE TRUCK, I UPLOADED 30 PICTURES OF THE ODOMETER WHICH YOUR APP REJECTED. ALL OF THEM. YOUR APP IS AWFUL. A COMPLETE AND TOTAL WASTE OF TIME. YOUR PROGRAMMERS ARE MORONS WHO HAVE NEVER ACTUALLY TRIED TO RENT ONE OF YOUR TRUCKS USING YOUR APP. YOUR APP IS AWFUL AND YOUR PROGRAMMERS ARE MORONS. YOUR CTO SHOULD BE FIRED IMMEDIATELY AND WITH PREJUDICE.

Thomas L. 
Évaluation :
5

Truly great experience from start to finish highly recommend

Glorybell D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

Have a public bathroom

BILLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUGUSTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette W. 
Évaluation :
4

My app would not accept my photo of my odometer and fuel amount when I was trying to return the vehicle after hours. After about 15 failed attempts at the app not accepting my photo, I gave up the process and was forced to pay the 20 $convenience fee when a worker checked my vehicle back in the next morning. I felt ripped off because it was out of my control and there was nothing in the app to reach out if there was a problem.

Badal R. 
Évaluation :
5

You beat Home Depot prices with your rental. Even when I'm a pro account with them. That's why I've been recommending your service to other people I know to go to you for their rental needs.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Nothing!

CANDIS G. 
Évaluation :
5

Truck requires maintenance such as wheel alignment, air bag check, ignition check, steering column repair

Michelle Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONEIL B. 
Évaluation :
2

Fix your website. I reserved a truck for 11am, showed up at 11am and was told that a truck wouldn't be available until 2pm. Disappointed nobody offered me the 50 $guarantee from the website. Will not use again.

JOSHUA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARMINE M. 
Évaluation :
5

The wait inside is always very long. Like 30 mins. That ate into my truck time.

DAVID G. 
Évaluation :
4

The cup holders in the truck had what looked like about a quarter inch of soda in them that was really disgusting. The cab also smelled of cigarette smoke. Clean the vehicles better.

Frederick B. 
Évaluation :
5

Very pleased repeat customer, keep doing what you are doing!

WAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARUNPRASATH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.

WANDA J.  |  Premières impressions 
Évaluation :
4

Tell the customer the equipment like furniture dolly isn't already in the truck that you have to get it yourself

Ellen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Very professional And friendly

Jeannette W. 
Évaluation :
5

The return was quick and easy it only took about 10 minutes

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BERLY EUGENE JR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Promptly came out and checked in the truck and checked it over well. Informed me that I was over mileage by 12 miles and let me know exactly how much I would be billed extra and offered to get me a printed receipt. Excellent customer service.

David G. 
Évaluation :
5

Both of the employees we encountered were pleasant and good at their jobs. This rental experience was so much better than my last at a different location. Merci encore.

ASHLEY K. 
Évaluation :
5

He installed a trailer hitch and a bike rack in about an hour. Then he showed us how the bike rack worked. Everyone was very nice there. We are extremely happy with our experience!

kim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYED A. 
Évaluation :
5

Nothing. Madeline was very professional. A great experience.

ANDREA K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dinesh Rajan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis B. 
Évaluation :
5

Woman helping us was pleasant and efficient. She continued helping us until the problem was solved.

MARK F. 
Évaluation :
3

The customer service at the location was great but the check in process that I did online didn't mean anything since I had to go inside and do it all over again which took 25 extra minutes. That should be specified when doing the online forms, adding drivers ID etc when doing the reservation. I checked in online when I arrived and it kept saying pending approval. Then when trying to add pictures of the damage you can't connect to your photos which also should have been explained. I will be moving soon and will not be using UHaul in the future.

Yvan B. 
Évaluation :
4

I was disappointed that when I refilled the gas tank til it was full it required 8,49 gallons @ 460 Oakland St gas station for a total of 28,01 $. I only traveled 43 miles so either the 5 miles per gallon is crazy or I was required to come back with a full tank and prior customer didn't??? Vehicle was clean and efficient. I did mention the gas mileage issue to the person checking me back in and he said sorry. The morning crew was very nice and detail oriented. I will be reusing this facility in early November and hope the milage is not an issue then.

BRENDAN M. 
Évaluation :
5

The service and personal are great. The one and only thing i would advise is just clean the windshields a little more. Everything else is perfect!

William D. 
Évaluation :
4

The customer service could be more polite and helpful with the customers. There is a female woman who answers the phone that I don't remember her name and she's very rude.

LUISA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
5

Process was very easy!

Toby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMERA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
3

the staff blocked my car in with a uhaul truck. I was parked in customer parking...

NATHANIAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
3

When I went to drop off the vehicle on Wednesday, the 13th of October, the online server was not responding. Since I was still responsible for the vehicle, I was forced to drive it back to my house for overnight storage. Bringing it back the next morning at 6:43 AM (prior to required return time), the online check in was working so I went through the process, taking pictures and answering questions. I deliberately marked the mileage 2 miles less than the odometer showed because of the extra round trip I had to make in order to check-in. I called later in the morning and inquired about this and was told that the check in person would have only read the odometer and entered it in, thereby charging me for the extra two miles (incorrectly). I was also told that nothing would be done about this because it was already checked in and that I should have contacted customer service the night before. I responded to that by asking" so your check in process wasn't working and I get to eat the cost?" What if I lived 25 miles away? I was told "sorry, there is nothing I can do". She asked if there was anything else she could help me with today and I replied "Nope...I'm going to tell everyone I know, not to use your services. Thanks for nothing"

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Employees here go above and beyond for the customer. Equipment is clean. Check out process was fast. Self return worked great when I brought the equipment back.

Briana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette W. 
Évaluation :
5

Friendly and efficient service and convenient location. Merci.

THERESA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN A. 
Évaluation :
3

Management needs to correct and or reprimand employees about their performance on their own time. Not while the employee is in the middle of helping me the customer. Not a professional look at all

David R. 
Évaluation :
5

Great customer service and very professional. I'll recommend to everybody

JUAN R. 
Évaluation :
5

Great and helpful employees. They answer every question I had and show me around the storage containers

Danny V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Expérience générale 
Évaluation :
5

THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...

Neftali R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Q.  |  Expérience générale 
Évaluation :
1

Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad

Srinivas R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

ZENAIDA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santosh P.  |  Online Move In 
Évaluation :
5

Very friendly and helpful

Jean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul

DANIEL R.  |  Premières impressions 
Évaluation :
5

After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.

Racheal D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorybell D.  |  Premières impressions 
Évaluation :
4

It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.

suzanne m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine H.  |  Premières impressions 
Évaluation :
5

Thanks for yours service

HECTOR G.  |  Premières impressions 
Évaluation :
5

OLIVIA IS AMAZING 👏

Jasmine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Premières impressions 
Évaluation :
3

Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.

Emily R.  |  Premières impressions 
Évaluation :
5

Great service at both locations

Robert D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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