Customer Reviews for U-Haul Moving & Storage of Manteca

4 332 évaluations

1190 S Main St   Manteca, CA 95337

(209) 823-3947

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(209) 823-3947

1190 S Main St
Manteca, CA 95337

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Truck we ready when we arrived and everything was good. I would definitely use this location in the future.

Michael S. 
Évaluation :
4

Well organized and very easy drop-off!

Alexander M. 
Évaluation :
5

The staff was very polite and helpful. Easy pick up and drop off.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE M. 
Évaluation :
5

David helped us the entire time. He was awesome. Very well mannered and excellent customer service.

John S.  |  Premières impressions 
Évaluation :
4

rates for 5x5 are too high

Kevin C.  |  Expérience générale 
Évaluation :
4

Hard time to print drivers license

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IQBAL M. 
Évaluation :
5

Having a dedicated camera to scan license would be useful. My phone was not up to scanning both sides of my driver's license, the clerk had to use hers.

JESSE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R.  |  Expérience générale 
Évaluation :
4

Employees are friendly and work hard. They could use a few more to help, they look under staffed.

GERALD M. 
Évaluation :
5

Agent (Freddie) was very professional and knowledgable

FREDRICK H. 
Évaluation :
4

Engine light was on from the start with only 1/8 of a tank of fuel - inconvenience to get fuel before you start your move.

DAVID V. 
Évaluation :
5

Excelente personal! Muchas gracias.

Virginia J.  |  Expérience générale 
Évaluation :
5

This location is good, however one thing they need to wash the equipment before the customer picks up. They also need to notate any exterior problem with the equipment.

Sydney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
4

There should be a more thorough commitment to equipment working properly. The air conditioning was intermittent, there was a rattling noise upon starting from a stop, and a high pitched squeal around 40-60mph when turning the steering wheel.

CYNTHIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

I always go to this uhaul because they always have the cleanest trucks and they have top notch customer service. Picking up and returning is alway a breeze! I will continue to do business with this place. I am a happy customer.

Gelix V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Keep up the good work!

JAMES E. 
Évaluation :
4

The rental facility was nice but the experience was horrible. To start, my reservation was shortened to 24 hours without notice. I needed a vehicle for longer so I had to make another reservation for the next day but couldn't find one at the same location. I was late picking up the 2nd truck because we had to return the 1st one at one location then drive to another for the pick up. Because I was late, UHaul automatically canceled my reservation. Fortunately, there was a truck available nearby. I was able to drive a few miles away to pick up this vehicle. All in all, the reservation process was horrendous and there was little regard , if any for the trouble this caused for me or the other people with reservations longer than 24 hours. If it wasn't for a need to rent one of these vehicles, I would much rather go through another company next time

MARK N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENT C. 
Évaluation :
5

It was quick and easy. I will certainly use this location again.

PATRICIA B. 
Évaluation :
5

you need more car haulers available, I would have rented much longer

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA O. 
Évaluation :
3

More accurate pick up times and locations

Daniel R. 
Évaluation :
4

Keep up the good work,make sure vehicle maintenance is kept up before renting,thanks to MS Paulette for making our rental work for us..

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krizenth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZIA O. 
Évaluation :
5

🌟🌟🌟🌟🌟 Over All experience was 5 star Thank you

Tina M. 
Évaluation :
4

Excellent service à la clientèle.

JOSEMIGUEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NANCY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUKHCHAIN S. 
Évaluation :
4

Pay more attention to fuel gauge. It showed 3/4, not 7/8.

Curtis R. 
Évaluation :
4

Lower your fees for extra mileage and late turn ins

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN H. 
Évaluation :
4

Appliance dolly wouldn't tighten, asked to buy ratchet straps and it was never explained to me that you need the strap and the hooks to go with it.

NATHAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason / Dani R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry V R.  |  Premières impressions 
Évaluation :
1

Made a reservation online. Went to go inside to check in. I had the reservation number on my phone and the employee typed it in wrong three different times. She kept talking to her co working about another customer instead of helping me. By the time she finally got to helping me she could not find my name in the system even though I had already made my reservation a week before. After about 15mins she finally realized the reservation was under my last name. Then she said we are all set. Without my approval she added the 24hr service and one way stop and the price was over 300 $. My reservation was only for a set time and in town. I told her I didn't want the 24hr service 3 times and told her to take the one way stop off too. She finally took it off after trying to convince for 10mins to keep it. Then she didn't know what truck I was renting. Even though I showed her the whole reservation on my email with all the information she needed. Then she prorated me for 60miles. Even though I was traveling a lot less. Staff needs to be retrained.

MITCHELL Z. 
Évaluation :
5

Please have key drop off box directions at the drop off area to navigate better.

Arshdeep C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMADOR M. 
Évaluation :
5

I think they need more staff. Otherwise the place was good

suzanne r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACE H. 
Évaluation :
3

Customer service inside the facility was lacking. There were three people when I got there and when I had a question about the vehicle because a key wasn't working, no one was in sight. The truck was also pretty beat up. The breaks were squeaky and the doors were dinged. I also was not told that my vehicle was going to be mine for 24 hours. I was under the assumption that the marked 6 hours on my contract were what I was paying for. At the end of the day, I got the job done, with just a few hurdles

CORWIN R. 
Évaluation :
4

Had to wait in-store for executive. One person who was in, went out to help a customer and then didn't return for very long. After waiting for 10-15 min, someone else came out to help.

AMIT A. 
Évaluation :
5

Everything was exceptional! I'd conduct business again with this U-haul location.

Anthony P. 
Évaluation :
5

Wait was a little bit long but once at the teller went thru smoothly

Allan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaozhuan L. 
Évaluation :
2

With only 1 employee working the wait time to actually get our crappy truck was long. The truck itself was poorly taken care of. It was a piece of junk. But it did it's job at the end of the day…. The truck itself was cheap enough but got you by charging you by the mile even though it was a short term rental.

DALE H. 
Évaluation :
5

Fabian hustled and went above and beyond to help me and my crazy schedule, he is an asset to your company. There was a new worker that was training and I didn't get his name but his customer service was excellent also. Shelly was awesome, always trying to help me with my storage issues, even when she was on her way home. Thank you guys. The move from Cali to Vegas could've been harder but you all tried your best to ease the process.

MEREDITH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REVOYDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley H.  |  Expérience générale 
Évaluation :
4

We came in for an original quote. Then when we came back two weeks later, we were told that it did not include several charges. Very frustrated.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY R. 
Évaluation :
5

need someone who can sign language as very skill and easy to communicate with deaf / Hard of hearing and try encouraging to Hire deaf and hard of hearing

Kerwin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linzy A.  |  Online Move In 
Évaluation :
5

Make your time commitments, not one time commitment was made, but you charged me for rentals on time, when I had no access due to your inability to show up on time.

STEVEN T. 
Évaluation :
5

Grasping at straws here as everything went better than expected. They had the truck ready, it was clean and no issues. Waited at the register for about 10-15 mins as employees were helping other customers.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS P. 
Évaluation :
5

I was in and out within 5 mins.

Anthony P. 
Évaluation :
5

Everyone i encountered at this facility were very helpful and nice! Definitely going to use this facility in the future for all my moving needs!

Thomas J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela/ Humberto Lopez H.  |  Expérience générale 
Évaluation :
3

Walk the person out to the uhaul

Alicia T. 
Évaluation :
1

I am a 24/7 user. I arranged to pick up my 9' cargo van at 0600. However, when I accessed the lock box the keys were not inside. I spent the next hour on the phone trying to get the issue resolved. I was transferred to two other people and eventually kept on hold for so long the call dropped. I had to wait until 0900, three hours later, for the store to open and get my key. This is the second this has happened to me at this location in Manteca, Ca.

Paul C. 
Évaluation :
5

Great customer service The manager was very helpful, she is very good at her job!

KAREN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chantelle C. 
Évaluation :
5

You did excellent services already

KEREN T. 
Évaluation :
5

Nice people to deal with.

Austin S. 
Évaluation :
4

There is not a key drop off box. When I returned van late at night I was told to put key in box. They dont have one. So I had to keep the key and go back at 7am to hand it to employee.

Kim W. 
Évaluation :
4

Very dirty inner front windshield. Had to clean myself it was dangerous to drive. Keep getting dirty vehicles when I rent.

Jonathan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
2

bad customer service and liar. any excuse to charge extra. bad experience

FRANCISCO S. 
Évaluation :
1

Horrible customer service, you guys need a whole new team of people working there. I'll never go back or refer anyone to this location!

MARIA C. 
Évaluation :
5

Lots of equipment to rent. I had an issue with the mobile app to check out the rental van, but the agent was very helpful in checking out my 15' truck. I was given a brand new truck that only had 800 miles on it! I was so happy with the new truck. It drove real smooth and the cargo area was really clean.

LEONARD S. 
Évaluation :
5

Arrived after hours. Excellent self check-in. No need to improve for the next customer.

Nina F. 
Évaluation :
5

Was excellent !!

Luis A. 
Évaluation :
5

Thank you Paulette for taking my call and resolving my truck extension. We appreciate you!

Ana V. 
Évaluation :
1

The manager was very rude when I returned the truck.

Arielle N. 
Évaluation :
5

Nothing everything was great

EUGENE M. 
Évaluation :
1

Rude employees wouldn't recommend u haul to anyone

Cody C.  |  Premières impressions 
Évaluation :
5

Rien

JOSHUA V. 
Évaluation :
5

The crew did a great job

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHONSO L. 
Évaluation :
3

During drop off the 24-7 option as well didn't work.

THOMAS G. 
Évaluation :
3

Fix your website and have trucks ready to go when the pick up time is set

Joshua S. 
Évaluation :
3

I was disappointed in the customer service provided during my equipment pickup. I was sent to the back part of the lot to hook up my trailer. I immediately went to the location I was directed to. I waited there over 10 minutes and actually started to walk back to the office feeling that I was forgotten about. As I was half way walking to the office, the staff person who directed me to the back lot finally drove up

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
2

I had made reservations for a 6x12 enclosed trailer. When I got there, they only had a 5x8 available. Instead of finishing my job in 2 trips, I ended up taking 3 trips. What a waste of gas! What is the use of making reservations???

JOHN G. 
Évaluation :
1

Well I got the moving truck, it was dirty,the (!) Was on and the check engine light came on as well, I originally thought I would be going 100 miles or less, after the check engine light came on, I didn't complete what I had to do, took it back the next morning.

Julie R. 
Évaluation :
2

See above

Elizabeth S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEPHANIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARD M. 
Évaluation :
5

Pleased with the air conditioning unit and didn’t have a problem with seeing bugs or any that were alive in my unit.

LETICIA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANSEL V. 
Évaluation :
3

The U-Haul Center in Manteca forgot to put the furniture pads in the U-Boxes. We lived 1hr 20min from Manteca. We weren't going to go and get them after we opened the U-Boxes in Chowchilla.

STEPHEN A. 
Évaluation :
2

If U-Haul changes your reservation time it would be nice to get a call or email... To inform the customer of any new changes & not have them Wait around. Time is precious when you're on the schedule. Also AC was not working in the van, Not very exciting!! on a very HOT DAY with the long drive . 😩🥵

ENA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Codey T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave g.  |  Expérience générale 
Évaluation :
2

I was assured of a certain storage size needed for my items, that size was not was not available so I had to forfeit some of my own personal items, rendering a 25 $"cleaning" fee UHaul really needs to get their communication together between corporate and on sight personal. I'm very upset about my service and will be spreading this situation to any and all who ask me.

CHRISTOPHER R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Henry R.  |  Expérience générale 
Évaluation :
4

The manager is awesome, other staff needs more training and manners.

Timothy F.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roderick W.  |  Expérience générale 
Évaluation :
5

Best experience

William N.  |  Premières impressions 
Évaluation :
5

Everyone was great help!!

TERRY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM/ Denise Nieman A.  |  Premières impressions 
Évaluation :
1

I was happy with the service attendant but when I unexpectedly found a large room to share I had to vacate the storage space in order to conserve with the payment of my living space. I expected to get the rest of the time I did not used at U-haul be refunded unfortunately I was surprised that you guys would make extra money from the space but not refund the money I didn't use. That was not nice.

Maheshwari N.  |  Expérience générale 
Évaluation :
5

💯EXCELLENT

Reginald R.  |  Expérience générale 
Évaluation :
5

I was impressed with the staff kindness and support. This branch in huge, clean, organized, ...etc. they even helped me drop off the rental truck and trailer at their branch instead of driving extra hour for the final destination. Awesome people. The branch supervisor was doing 2 customers at the same time just to keep the line moving with a beautiful big smile on her beautiful face.

moustapha m.  |  Premières impressions 
Évaluation :
5

Staff is always very helpful and courteous. Merci

ROBERT F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett M.  |  Premières impressions 
Évaluation :
5

I was very pleased and very welcomed by the staff who helped me they were the best thankyou so much..

Sarah O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosecelia M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian J.  |  Expérience générale 
Évaluation :
4

Please have a more smooth exit-out experience and the ability to set up a move-out date in the system. Also would feel safer if the units were gated.

Albert C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julieann A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro jesus v.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond G.  |  Premières impressions 
Évaluation :
2

Staff was rude and very slow

Roderick W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M.  |  Premières impressions 
Évaluation :
5

I never imagined I would say this about a U-Haul but absolutely love this place. The lady who signed me up was so kind, friendly, and helpful. The storage units are also very new and clean, easy to access.

Albert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G.  |  Premières impressions 
Évaluation :
5

I’m very pleased with the services of your staff especially DETASHA AGUERO.

Ellen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah james c.  |  Premières impressions 
Évaluation :
5

Staff are very professional and efficient.love that storage is one of the cheeps one in Manteca and Modesto I’m so happy with ::: :)

Maria E R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Online Move In 
Évaluation :
4

After renting a U-Haul van, I asked the young lady inside if any small 5x5 storage units were available for rent. She indicated that there were not, and took my contact information to be put onto a waiting list. A day or two later, I went to the uhaul.com website on a whim and checked for 5x5 availability, and it seemed there were 5x5 units available the whole time, so I went ahead and rented one online. After hours access works fine, but there really should be a note posted adjacent to the door stating that, after the access code is entered, the renter has to pull *hard* to open the door. Other than that, getting in/out is very easy.

Michael E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claudia c.  |  Premières impressions 
Évaluation :
5

N/a

thomas k.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and accommodating when I needed to change the size of my storage unit. The facility is very clean and secure.

Keith M.  |  Premières impressions 
Évaluation :
5

Excelente service and security that makes it easier for you to store anything you want thanks UHAUL And it's employees.

Narciso A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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