Customer Reviews for U-Haul Moving & Storage of Manteca

Évaluation :

4

Mileage on the van was 0,9 miles low. Card readers were not working well. Storage units need markings at the end of each section, so it's easier to find the correct section and storage unit.

Évaluation :

5

Helpful staff made it easy.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

They never explained on a in town rental I had to pay miles . I asked why it cost 100) more than it should they said that was a deposit. When I took it back they said it was the charge fir miles. I'm not happy about that at all. Had it been explained before I would have been ready but I asked about the extra dollars and they lied say it was a deposit

Évaluation :

2

Although the staff was friendly, there was also a lot of miscommunication. From the time my Uboxes were delivered to my former home in CA on 10/19/21 to the time they were delivered here in TX on 11/17/21, it was complete frustration on my part. The customer service was not good on both ends. The last reason I was given as to why my Uboxes were not returned to the local office was there was no one available because your one driver was off. I don't begrudge anyone taking some time off but maybe next time only book as many as you can handle. The boxes sat in my driveway for a week and a half allowing me only to half my driveway. This was a most unpleasant experience!

Évaluation :

5

Customer service personnel were very professional and accommodating.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Wish they were closer to my house.

Évaluation :

1

Well, lets start with the original “guaranteed” reservation pickup Lodi, Ca 11/26/21. Then I get a call, sorry it will be pickup in Stockton at this address and “ guaranteed” oh, you will get a 50 $. Refund. Again, so no it is pick up at this location in Stockton “guaranteed”. We arrive at the second address in Stockton and what do you know, but you have to pick it up in Manteca “ guaranteed” oh and 40 miles extra. They sent me a text at 8:13 am, I do not read texts while I drive and also pick up was 8 am. I will never recommend the company.

Évaluation :

1

The truck wreaked of cigarettes. I could barely breathe with the windows up. The guy assigned the worst truck. My friends and family who helped me move items to storage were annoyed that UHaul had given me such an old, loud and rickety truck. They don't want any of us to go to that location anymore.

Évaluation :

4

Not much. Very accommodating and was ready to roll when I got there

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great truck. I rented a 10' and so easy to drive.I used the gas gauge and I got amazing gas mileage.

Évaluation :

5

All Services excellent, professional, friendly, greets customers well. Excellent service. I have been to this location many times for my moving and storage unit too.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very helpful and pleasant staff. Will always go back here for any future rental needs.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fernando was very helpful

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you Paulette for your great service. We appreciate all you do. Thank you in advance for getting us the truck I need for this coming weekend 🙏😃 Thank you Chris, for your great service always. Its always nice to see you upon our return. Best, Ana Vides, Casa Royal Staging

Évaluation :

5

Clean the INSIDE of the windshield.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

1ST and LAST time we will ever use Uhaul and UBOX again. Most stressful move I've ever had because of Uhaul and the BS they put my family and I through. They changed my pickup dates, charged me for a 4th box, even when boxes weighed less than 2 000 lbs and were already pickuped from my house and dropped off at the Manteca location. Will never use uhaul ever again. Have told family and friends about the added stress uhaul caused my family and I.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The vechicle is so well maintained & clean & awesome, there is really no worries. A very large blessing🙏 The cargo van got 16 mpg is not fantastic, but its probably better than the larger trucks. Blessings🙏

Évaluation :

3

Female staff member was awesome. They were under staffed which led to longer wait times.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The door of the container was a little hard to open.

Évaluation :

5

Perfect everything

Évaluation :

4

Customer service needs much improvement. Customer should not have to look for the truck they have keys to. I had a reservation and I'm disabled. Also digital mileage cheats the customer, I drove out of the parking lot to the signal (lights) mileage changed adding a mile to my charges. Upon returning the truck no one around to be seen. Waited at least 5 minutes and still no one. Went inside and waited for a few more minutes until a girl came out of the office and I had to ask her where are the employees to check in the truck. Very unprofessional customer service. And they are now 1,09 $ a mile instead of 0,79 cents. And truck rental fees have increased.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Impressive customer service. Keep up the good work.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

My experience was wonderful. Easy and fast pick up and drop off. Prices are excellent as well. I will be renting equipment from them again.

Évaluation :

5

Excellent service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Love this location! Largest selection around, open late, large parking lot, and friendly staff. I get UHauls weekly and this place is my go to! Absolutely recommend!

Évaluation :

1

I overfilled the gas and found out there's no reimbursement. I lost 80 $worth of gas. Pretty unhappy.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Always satisfied with the customer service and the cleanliness of the equipment

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Vicky was awesome booking a reservation after a particular location's manager/owner ripped up my contract after claiming I was racist. I had let the staff at the store location where my reservation was made know that the rate quote was over 80 $more than what they were wanting to charge me. This had nothing to do with race. I accepted the charge and the owner became irate stating i was racist for denying my interest in requiring an explanation. Ultimately this wasted about 5 hours of my day due to now having to track down and reserve equipment at another location. I now cannot recommend the California street Stockton location to anyone amd feel sorry for the nice lady who was assisting me before the owner began his tirade. He later threatened to kick my ass outside the store. Complete disappointment. Uhaul should ask the lady in the store about thia weekends incedent. They would be shocked. The Wilson location was good

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Notifying client on any change on delivery/picking up time and provide solutions

Évaluation :

1

Uhaul messed up our reservation by trying to say we had put in our reservation a day later than we had. Then they transferred our reservation to a location that was already closed (and significantly further away, resulting in higher mileage costs), so we couldn't get our truck in time. The app user interface is absolute trash and is basically nonfunctional. Renting from uhaul made every single step of our moving experience 10 times harder than it needed to be.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

A customer service action had been opened to address the issues I brought up about the truck.truck was littered with moving mats and cabin was not cleaned and sanitized. There was coffee stain in cup holders and there was a live fly in the cabin. No proper instructions was given by attending service rep with regards to verification of the truck.

Évaluation :

5

Truck we ready when we arrived and everything was good. I would definitely use this location in the future.

Évaluation :

4

Well organized and very easy drop-off!

Évaluation :

5

The staff was very polite and helpful. Easy pick up and drop off.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Hard time to print drivers license

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Having a dedicated camera to scan license would be useful. My phone was not up to scanning both sides of my driver's license, the clerk had to use hers.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Employees are friendly and work hard. They could use a few more to help, they look under staffed.

Évaluation :

5

Agent (Freddie) was very professional and knowledgable

Évaluation :

4

Engine light was on from the start with only 1/8 of a tank of fuel - inconvenience to get fuel before you start your move.

Évaluation :

5

This location is good, however one thing they need to wash the equipment before the customer picks up. They also need to notate any exterior problem with the equipment.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

There should be a more thorough commitment to equipment working properly. The air conditioning was intermittent, there was a rattling noise upon starting from a stop, and a high pitched squeal around 40-60mph when turning the steering wheel.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I always go to this uhaul because they always have the cleanest trucks and they have top notch customer service. Picking up and returning is alway a breeze! I will continue to do business with this place. I am a happy customer.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep up the good work!

Évaluation :

4

The rental facility was nice but the experience was horrible. To start, my reservation was shortened to 24 hours without notice. I needed a vehicle for longer so I had to make another reservation for the next day but couldn't find one at the same location. I was late picking up the 2nd truck because we had to return the 1st one at one location then drive to another for the pick up. Because I was late, UHaul automatically canceled my reservation. Fortunately, there was a truck available nearby. I was able to drive a few miles away to pick up this vehicle. All in all, the reservation process was horrendous and there was little regard , if any for the trouble this caused for me or the other people with reservations longer than 24 hours. If it wasn't for a need to rent one of these vehicles, I would much rather go through another company next time

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

It was quick and easy. I will certainly use this location again.

Évaluation :

5

you need more car haulers available, I would have rented much longer

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

More accurate pick up times and locations

Évaluation :

4

Keep up the good work,make sure vehicle maintenance is kept up before renting,thanks to MS Paulette for making our rental work for us..

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

🌟🌟🌟🌟🌟 Over All experience was 5 star Thank you

Évaluation :

4

Excellent service à la clientèle.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Pay more attention to fuel gauge. It showed 3/4, not 7/8.

Évaluation :

4

Lower your fees for extra mileage and late turn ins

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Appliance dolly wouldn't tighten, asked to buy ratchet straps and it was never explained to me that you need the strap and the hooks to go with it.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Made a reservation online. Went to go inside to check in. I had the reservation number on my phone and the employee typed it in wrong three different times. She kept talking to her co working about another customer instead of helping me. By the time she finally got to helping me she could not find my name in the system even though I had already made my reservation a week before. After about 15mins she finally realized the reservation was under my last name. Then she said we are all set. Without my approval she added the 24hr service and one way stop and the price was over 300 $. My reservation was only for a set time and in town. I told her I didn't want the 24hr service 3 times and told her to take the one way stop off too. She finally took it off after trying to convince for 10mins to keep it. Then she didn't know what truck I was renting. Even though I showed her the whole reservation on my email with all the information she needed. Then she prorated me for 60miles. Even though I was traveling a lot less. Staff needs to be retrained.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.