Évaluations des clients U-Haul Moving & Storage of Manteca

I got overcharged by $17, called the call center and was told someone would be in contact with me. I'm still waiting for a call.

I always use the local U-Haul here in Manteca because the equipment, the service, and the people are always the best! And I think U-Haul is a great company because I've used it many times in my life here and in Utah. The company culture and service seems to be top-notch at every location that I've ever use so far. Great company culture and great people.

The problem wasn't with this location it was the entire experience. U-haul was a complete failure and unable to provide the services they agreed to

Be nice

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During my check in process one of the other employees seemed to have an attitude with a customer, so check on employees customer service skills that way it makes customers moving experience more pleasant and gives U Haul a great place for people to come back.

Friendly staff !!!!

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Owner was rude

I will NEVER use U-Haul ever again. I've received poor service in the past from other businesses but there was nothing quite like this experience. First please know that this is the second time I've tried U-Haul and both experiences were equally as terrible. So - I live very rurally in the mountains and had to get a U-Haul that was roughly 3 hours away from me. I was guaranteed the booking and got my email confirmation. I had booked about 3 days before my anticipated pickup date. On the pickup date, I sent my husband down the mountain only to discover that they not only didn't have my truck for the full three days I'd booked for, they also didn't even have that truck available. I received no phone call to inform me of this. I called the original location that I was going to pick up at and the woman told me there was nothing she could do and that I'd have to call another U-Haul location. She wouldn't even forward me to a different one, said I had to look it up. I was furious at this point. You don't leave someone with no options after having booked with you, received a confirmation and had driven 3 hours expecting to use your services.. That's grossly unprofessional. The woman I spoke to at the Kansas Ave location was absolutely disgusting. Then, I was forwarded to another location who essentially told me the same thing. Remember that this whole time, my husband is at the location and we're trying to pick up the truck. Finally I get sent to the main headquarters in Sacramento where I speak to Kira. She was extremely kind and helpful but still - the only truck available for the full 3 days was not the same size and would add about 1 hr of driving roundtrip to get to, not to mention more mileage. Desperately, I take it and send my husband down to pick it up. Truck was fine, we moved, whatever. When we returned the truck, we filled it up before we dropped it off because it was full when we received it. They said that it was not full, despite us having just topped it off. I let the man at the Manteca location know that I wanted to be comped the mileage from the Modesto location where I had originally planned to go and the Manteca location I was forced to go. He let me know that he'd place the contract on hold and that I would be contacted on Monday by his manager to discuss it (despite his name tag saying that he was the owner...) When I looked at my account, they charged the full amount today without contacting me first. If I don't get ahold of that manager, I'm contacting my bank and disputing the transaction completely. Seriously, I will never in my life use U-Haul again and I will never recommend them to anyone. Awful, awful company, terrible structure, poor management and shitty customer service reps. I do not recommend.

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The lady that helped ne was awesome. Thank you for your amazing customer service.

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After I completed the reservation online and completed the confirmation to pick up the trailer to the point of photos of my drivers license to "save half the time" I was forced to still go through the entire process after waiting four people without reservations be processed ahead of me. The manager was the only person with knowledge and professional response.

The the gentleman that check me in at the end of my rental was so help and kind. Didnt get his name but if more places had employees like him, this world would be a different world.

The people were very nice and helpful I in joy doing business there and will always do my business there.

The worker with puffy black hair screamed at me when I walked in if no mask no service. I was there the day before for over an hour and your system was down and could not take payments so I had to reschedule for the next day. Which was a hassle already since I needed to return a stage and they charged me for another day! Then I go in following day to get yelled at while this gentleman had his mask on and was behind a plastic partition. He then touched a mask with his BARE hands and said I was required to wear it or no service. I informed him I have a medical condition and he said he doesn't care and embarrassed me in front of other people who were in line. When it was time to be helped the gentleman who was working the desk had his mask on his chin?! This was a nightmare from the day before and it got worse! I will never use this location.

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you charged me for 3 days even tho I returned it the same day

Ask you CSR not to yell out customers phone number so everyone can here it! Customer should ask them to explain Bill to make sure they are not being charged more than what they used. Person who checked my truck back in said I used the dolly in the truck( I did not use it) I went out to see that the clip was there and it was gone, had to ask for a refund and the lady was upset that I made a big deal about , how many people do they do this too,more than one is a big deal.

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Great Service

It took a half hour to process a couple people in front of me, and a half hour to check me in. I had a reservation online, I should have been able to show ID and be on my way. I shouldn't have to be there for 1+ hours just to get started. It took 15+ min for someone processed before me (even though I came in before them). All that person wanted was to order a hitch. He even had the part number. They had to process the order twice... It should not have taken so long.

Very friendly and helpful.

The guy that checked me in when bringing the trailer back was very thoughtful/helpful and friendly.

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Don't charge someone $100.00 per hour when Manteca is only 15 miles away...bull shit,I'll never again use Uhaul for anything,beware they have hidden charges!!

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Honor the reservation agreement. I would never trust U-haul again or recommend anyone to use U-haul to move. You made our move very difficult & you could have let me know you did not have the truck I needed before the day I came to pick it up, Charlene Harrington

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1st: sites for a specific piece of equip, in this case a larger, open trailer showed as avail at one place. I set it up and then you changed it to another site, 20 MILES OUT OF MY WAY! WTF? so I have to go that far twice! 2nd: lady at counter says I didn't rent one with a ramp, I did and told her so, that was the only reason I got the bigger one so I could roll stuff up it. She was EXTREMELY rude and basically told me a I was lying. 3rd: Tried telling me I had to return it at 0900 when my original time was 1200 noon. I told her NO. 4th: She got the paper work wrong and "rented" me a smaller trailer, after all that discussion! I had my print out showing my reservation for the larger trailer with ramp. 5th: the 2 outside helping with hook up and unhooking on return were very friendly, helpful, courteous. Thank you to them. They are the reason I gave you an average and not lower.

You are on the right track. You have hired new personnel. Unfortunately, four new people were scheduled on a busy Sunday morning, making the lines move slowly. There was only one trainer to assist the four new people. Two trainers/experienced people would have been better.

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Streamline the secondary contact information step. If I hadn't had to deal with that part, my rental pickup process would have gone much quicker. I would suggest adding the secondary contact info into what I can put into my account online so that it is already there and ready, like my driver license picture was.

Requiring 2 alternate phone numbers that require individual to answer in this time of excessive robo calls where many people do not answer unrecognized numbers greatly slowed the check out process.

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Reserved a 20 foot truck, confirmed through Uhaul a week or so before pick up date. Received email the night before saying it was changed to a 15 foot truck with no explanation but they didn't have a 20 foot truck.

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The woman that work there are awesome!

With less miles I was charged more and with more miles I was charged less

Your people are the best!

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This location was 15 plus miles out of my way. I reserved a truck close to me & confirmed the reservation. The next morning my reservation is moved twice because no trucks available near me? Very frustrating & rude desk girl at Kansas Ave location. Where's my credit coming to me?

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the truck needed to be washed and cleaned inside...Lots of cuffs marks inside the floor by the doors...Windows dirty...

Truck was poorly maintained. Went into limp mode within 5 miles after departure. Several check engine lights for throttle position sensor, ABS. Gauges quit working. Excessive oil usage.

Only issue is that the credit card machine was not working.

Truck exterior was dirty, inside was clean. I had issues uploading my license ( employee very helpful) however I rented a dolly and furniture mover that wasn't in the truck and I wasn't told I had to pick them up. And of course when dropping off the truck I forgot to mention it the person who checked me out.

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No customer service till drop off. Drop off experience was great

Second time, I reserved a truck and my reservation was moved far out of my comfort zone. This was 28 extra miles round trip...which I had to pay for, and it was beyond the travel area, instead of between the two cities. Second time.

Tried the 24/7 pick up. Paid for it. No key on the box. Called costumer service for 2hrs just to find out they can do nothing about it. Overall. They lied. The 24/7 pick up wasn't convenient at all.

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We always receive great service

There was a mix up with my reservation and the truck I ended up getting was entirely too small. I have to end up renting another moving truck that day from a different company to accommodate my needs.

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Very rude not helpful

Very professional

Honor gas return fee. Received truck with 7/8 gas. Returned truck with exact same 7/8 tank full and yet I am being charged for gas?? I thought there was no charge if returned with exact same gas truck was received with.

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Have a line just for people who checked in on line, and ready to pick up their equipment , so they don't have to wait so long in line.

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This location was very helpful but the overall experience was horrible and I will NEVER use UHaul again for any move. Quotes were misquoted and information I was told was wrong and it cost me $1000 more than I was told it would cost. Your site needs to be better show user to be able to either pick moving help for load or unload and just have it as load/unload which it means to me it is for both not just one or the other. Movers were late and or first one set up was not answering phone or email. So definitely will never use again.

Good service picking up and dropping off!

They unhooked us in record time and got us back out without issue. My only complaint is that U-Haul should have cut me a credit because we returned the item a few days early.

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Always have an agent present on pickup-the actual truck asked for on pickup. I asked for 26 and wound up with 20

The staff was friendly and super helpful in getting my trailer safely hooked up and on my way.

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The staff at U-Haul Moving & Storage of Manteca provided excellent customer service! They were very friendly, yet professional, and processed my pick-up and return expeditiously. This made it very convenient. Unfortunately, the truck I'd rented was in very poor shape with damages around the box truck, the driver door squeaked when opening/closing and the ride was very uncomfortable. However, the air-conditioning was more than adequate.

Rental agents were courteous and helpful. Given the COVID pandemic, I feel U Haul has done a good job of providing a safe environment. I appreciated King's help with the paperwork and for hooking up the rental trailer and the safety check. The return experience was great as well. Everything was done for me with no need to go into the rental office To close out paperwork.

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Waiting for someone to help takes so much time. Checked in online and still waited 30 minutes to have the paperwork and trailer hooked up (8:30am). Then returned the trailer around 4:30pm same day and waited at the return area for 10+ minutes without anyone showing up. Honked the horn and still nobody. Got out the truck and went inside to find lady talking to a customer. This went on for about 10 minutes and I'm just waiting there. Then I finally see someone outside walking towards the return station. They have cameras all over the area and radios to alert each other. But this happens so often at this location. Love the selection, prices and location being close to home. Just wished they could speed things up most of the time. Other than the waiting, I'll still be back for the availability and fair prices. Thank you

Slow. Poor selection of equipment

The truck was horrible. The outside was covered in bird poop, the door was falling apart when i opened it, radio didn't work, Had to walk out to the back forty for the truck. tried to over charge us for gas he corrected when asked about it. The truck just felt rickety and it was honestly terrifying driving it on the freeway. I questioned the maintenance records of this vehicle, very scary and will continue to take my business to the little uhaul rentals near my house instead of this location.

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I was charged for my rental and someone else's!! I complained but have yet to see a resolution.

The girls behind the counter can go over the rental agreement with customers instead of gossiping about food and be clear on the fuel surcharges. In regards to the fuel, instead of charging customers for gas they didn't use because the system now is on approximations, picking up a vehicle with a full tank will let customers know exactly what they are responsible for. If the customer puts gas in themselves, there can still be a dispute on how much gas was actually used because ones approximation is different from the next.

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I picked up in Manteca because Fairfield had no one way trucks available. Your staff was tremendous. If I lived in Manteca, I would certainly conduct business there.

The young lady at the counter was very helpful with all my questions.

Keep up the great work and good customer service

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