Customer Reviews for U-Haul Moving & Storage of Maplewood

8 930 évaluations

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

DaQuan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal H. 
Évaluation :
5

Very pleased with Matthew's service, he always brings a smile to my face. Top knotch employee

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Awesome helpful employees!!

Albert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
5

Your employees are very nice

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd T. 
Évaluation :
1

We filled the fuel tank before returning but still were charged a $30 fuel charge.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE I. 
Évaluation :
5

We had a very good first experience. I wanted to give a huge thank you to the gentleman who helped us out with the transaction and gave us a lot of helpful knowledge. We didn't caught your name but you are amazing.

Sue Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENT A. 
Évaluation :
5

Scrape ice off the windshield before customers use the truck. Other then that the service was great and the employees were very respectful and professional

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumara W. 
Évaluation :
5

Very fast! Efficient pickup and drop off!

Dave R. 
Évaluation :
5

Even though it was sub-zero temperatures, the staff were very helpful, including scraping frost off the windshield. The heater in the truck worked well, making the day much more bearable.

MICHAEL S. 
Évaluation :
1

Pre paid, checked in online only to arrive and be told the location didn't have it. But still sent “pictures” of it for approval to me while my husband was at the location. This is a scam to get an approval of an acceptable rental when the pictures sent are fake.

Thomas C. 
Évaluation :
4

This location I've been using for the last 20 plus years, it's always clean the people are always polite. I do not go nowhere else but to you all keep up the good work. I live in Woodbury and it's one out here but we come to you guys. God bless you all and a Happy New Year. We remember when the young gentleman that was a manager bought the company he was talking to my husband about it.

Leo G. 
Évaluation :
5

The customer service was great. I wouldn't say anything needs to be changed. Both gentleman I spoke with tonight were great. Even the one after hours that was still there moving trucks before he went home was very polite and helpful. Even though I was doing the after hours drop off.

Ryan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann M. 
Évaluation :
5

Everything was great.

Yolanda M. 
Évaluation :
5

best experience yet. previous attempts to rent trailers ended poorly. the truck was perfect. the people on shift were nice, help[full and most importantly IN A GOOD MOOD! I enjoyed working with them.

Neal S. 
Évaluation :
5

I'd like my receipt emailed to me.

Bryan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
1

Additional communication will be sent regarding this transaction as well. But a bulletpoint of issues were: 1. We were supposedly given the "wrong truck" and had to go back after we had already gotten back to the house. Manager would not bring the other truck to us to swap out and was rude. 2. We were to have been provided with a furniture dolly and furniture pads. Neither were included. 3. The truck we were supposed to have had, had clearly been in a significant accident and drove like it had been. 4. Hood clamp was not fastened and nearly blew off on highway, we had to stop and fasten it, but not trusting it, we purchased a bungee cord to ensure it kept in place. 5. The return to location was supposed to have been in Marshfield WI, we provided the full street address and apparently he couldn't find it, so he set it for somewhere else without telling us. So, in conclusion...no, would not recommend. Would frankly really like a full refund of rental costs.

Marilyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgar A. 
Évaluation :
5

The staff people were quick to help and did a good job.

gloria N. 
Évaluation :
4

Renting through the app was a bit tedious but everything else was fine.

Xiong V. 
Évaluation :
5

No suggestions, this was a great location with helpful staff.

PATRICK H. 
Évaluation :
5

The service was professional and exceeded my expectation. Carrie gave me an exceptional customer service experience!

Alex P. 
Évaluation :
3

Improve customer service skills. Website is very much in need of improvement.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
3

The tires on the trailer had slow leaks had to fill with air several times including immediately after I picked up the trailer

Sean B. 
Évaluation :
5

I so appreciate the workers being there on a Sunday so I could accomplish what I needed to be done. Staff was nice and helpful.

JACQUELYN B. 
Évaluation :
5

Quick return, excellent help unhooking and moving trailer into parking space.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue E. 
Évaluation :
5

Customer service was friendly, knowledgeable and overall excellent. Merci!

Donna B. 
Évaluation :
1

Poor customer services was charged for something that I didn't use. I will never rent from Uhaul again or recommend to family or friends

Kimbler M. 
Évaluation :
4

The workers did a great job for only having 2 people on. I asked if it was just him today and the manager or assistant manager was a no show. I can't remember what one he said. He was quick and efficient with the customers ahead of me. He got me checked in and hooked up very efficiently.

matt C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

razaq A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda R. 
Évaluation :
3

Put new wiper blades on your vehicles, they did not work at all. Dirty windshield couldn't see at all. Makes for dangerous driving on. During Rainey or stormy weather.

Kathleen J. 
Évaluation :
5

Tremendous

nicholas P. 
Évaluation :
3

Employees was complaining in front of customers. In addition I was overcharged. Poor management

CJ J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GE Y. 
Évaluation :
4

Staff was great getting truck was fast but truck had some issues. Likely I needed it for a short time less than 10 miles I would have been upset if I was going to use it more Check engine light was on driver door hard to close knob missing on driver door window handle Every time you hit a bump radio would switch to AUX source

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
4

One of workers behind the desk was swearing alot...

Jerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim L. 
Évaluation :
1

This was my second rental at this location. After the first truck I said I would not come back. But this one is closer to work so I decided to give it another try. Once again I get a truck that is is really bad shape. This time, there was a huge bend in the fender among other cosmetic dings. That wasn't the issue though. I get on the freeway and the door started rattling and opened up. I opened and slammed it and the dash said door not closed. I was afraid the door would fly open on the freeway. I made it to my destination and it took all my strength (an I am strong) to slam the door hard enough for it to close. Two trucks with problems from the same location. not good. I have rent from the midway location for work almost annually and their trucks are in much better condition. I've never had an issue.

SHATEKA F. 
Évaluation :
5

1 WORD for the service we received on Dec. 8th from Cary!!! INCREDIBLE. We are a moving company. We had a reservation for 6:30 PM .. We couldn't make it in time. I called the location: Cary Answered; He said, it's ok no problem. I will wait for you to get here as I can do other work. OMG. He saved us BIG time as we had a client today (9th). UNBELIEVABLE SERVICE !!! THAT IS GOING ABOVE AND BEYOND AND i CAN'T TELL YOU HOW THANK FUL I AM.

RANIERY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philemon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
3

They gave me a trailer with a flat tire and i only got a $10 refund for 3 days of renting . I could have had it back 2 days early. You flat tire cause me to stop every 100 miles to ad air.

JAMES H. 
Évaluation :
3

They overcharged us for rental even after we spoke to a customer service rep that told us she would put in notes for them to see and charge us appropriately.

BEREKET G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine S. 
Évaluation :
1

Stop taking reservations if you cannot honor them. My moving weekend turned into a nightmare due to not having what I reserved. The paid movers were on a time frame so did not get all the help u needed due uhaul. Lost 100s of dollars and man power dye to Uhaul.

Jason C. 
Évaluation :
4

Daquel was awesome! Very knowledgeable and polite employee.

rachel B. 
Évaluation :
3

The headlights were not aimed and the drivers side pointed straight to the ground. I had to drive with the brights the whole time and still had not great visibility

ALLEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK R. 
Évaluation :
5

Costumer service was excellent you should give him a good raise this year.

Douglas H. 
Évaluation :
5

Employees were professional, considerate, and helpful. Van was new and easy to drive.

Joy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart B. 
Évaluation :
5

Thank you for all the help and kindness I will be back to rent in the future

BRE-ANA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hallie G. 
Évaluation :
5

Excellent service à la clientèle

ERIN W.  |  Expérience générale 
Évaluation :
3

When a customer makes a reservation 24 days in advance it would be nice to have the equipment on hand on the day of the scheduled pickup.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbey M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frances M. 
Évaluation :
5

We worked with 3 total employees during pick up and drop off, they were all very professional and helpful. Keep up the great week!

Thomas S. 
Évaluation :
5

Makes moving a whole lot easier

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
5

Easy and quick. They were efficient and helpful.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODI S. 
Évaluation :
4

Fix cable on rear door

PETER N. 
Évaluation :
1

The vehicle was trashed. Cigarette ashes in the truck, a lighter, a half used straw, chicken grease on the wheel and dash. There was food in the console. The location was understaffed so I had to clean the truck and drive with the windows down the entire time in MN winter weather. That being said felt bad for the gal behind the counter.

Matthew Y. 
Évaluation :
5

Everyone was great 😊 from the first person that checked me out to the last person who checked me in. I just really like this location.

Amyjo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUAN N. 
Évaluation :
5

Carey was friendly and professional, and kind. Excellent customer service.

CINDY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

very friendly and competent staff

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Daquel Orth did a great job checking me in on a cold Sunday morning. Very pleasant and helpful. It's hard to get a good customer-centric persona on the front lines these days.

MARK I. 
Évaluation :
5

Employees were helpful and patient when you had their attention, honestly everyone was amazing and did a great job of explaining things. They bent over backwards for the customer. I would only suggest shop talk involving solving problems be done at specific times. Props for being proactive though.

Cody R. 
Évaluation :
5

Very helpful employees. 10/10.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lee Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jade N.  |  Expérience générale 
Évaluation :
5

This was the best service ever

Tyrone F.  |  Premières impressions 
Évaluation :
4

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia M.  |  Premières impressions 
Évaluation :
3

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  Premières impressions 
Évaluation :
5

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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