Évaluations des clients U-Haul Moving & Storage of Marana
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Marana
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Nicholle B. le
Quick and friendly service with fair rates!
Debra G. le
They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.
Jesus C. le
Great job, very profecional.
David H. le
Brilliant customer service. In out with trailer minutes.
Kurt B. le
they delivered on the customer service this is a great location
Erik B. le
Morning staff when I picked up was awesome. Afternoon staff made me wait 10 min heat to turn in truck and then was ride when I questioned final bill.
michele m. le
If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.
Gregory Karl V. le
Fully explain what is required for installation and warranty. Don’t expect to receive an address when you have multiple ways to confirm who I am. Manager was not customer focused, but was absolutely U-Haul policy focused.
Heiko B. le
Pickup location was ok, but two thumbs down down for uhaul. I reserved a picked a pickup location 40 miles north in Denver one month before. 2 days before move, uhaul switched to this location. No apology or compensation. Wasted my time and money. Never Uhaul again!
Richard P. le
Great facility and service!
west t. le
Good place
Christopher M. le
When getting the containers delivered to the house for final delivery, they were supposed to be delivered Friday. Weren't delivered until Saturday, resulting in me being charged for another month of storage. Then the empty containers were supposed to be picked up Sunday, and weren't picked up until Monday afternoon. I was charged another month's storage fees because their truck was in the shop and couldn't deliver on time.
Gary W. le
No wait, no problems and the paperwork was easy to understand.
james w. le
Always welcoming
Domingo B. le
Everything went well
Jason R. le
We reserved a trailer and followed the instructions for express pick up. When we got to the location we were told they didn’t have it. We were sent to another location that put us further from our destination and caused us to be late. It was almost laughed off my both stores empolyees and I do not feel like a valued customer.
Kathleen L. le
The online check in via smart phone was a complete waste of my time. Good luck U Haul if you are trying to do away with real employees who help customers check out (and back in) their rentals. You did away with this real person (customer) by making it impossible for your employees to help me in any way. Wasting an hour of my time just to get a vehicle that I had already registered for and reserved online. For this reason, I will never use U Haul again. Also, charging more than double the local rates for gasoline as well as a $30.00 fee for not returning vehicle full, is robbery. As if $4.50 per gallon is not sufficient, you justify a ridiculous fee (fine) of $30.00 to cover costs of paying an employee to take the vehicle for a gas fill-up. So, for forgetting my purse in someone elses truck, and not being able to refill the tank myself, it cost me an extra $100.00+! I guess it serves you well to have at least one human around to help you rip off customers like that at checkout. I have rented many vehicles in my lifetime and this is the first negative review I have ever given. It will be the last review I ever give for U Haul, because I will never use them again!
Aloysius R. le
Truck Share doesn’t work, the staff had poor attitudes. It toon nearly an hour for me to get a truck.
Troy R. le
This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.
Tommy N. le
There was an issue with the oil light at check out. The service techs quickly and satisfactorily resolved the problem.
rebecca S. le
Thk you korina, u were awesome and professional ?
VICTOR R. le
THANK YOU AMIGOS FOR YOUR HELP. GREAT JOB. VR
James W. le
Water or beverage sales station
Jenna B. le
We actually didn’t receive furniture pads but except for that, this box was outstanding! It held all of our belongings and everything came in the exact condition we packed it in. Nothing was broken, nothing moved, I was beyond thrilled with the service and pricing. Will definitely use again!
Steven L. le
Very well done. A high point on a difficult cross country move.
Dane G. le
Very happy with the facility and the staff.
Todd H. le
This U-Haul site has a secure gate which is the main reason for selecting it.
mark b. le
So far so good. I’m happy
Elizabeth K. le
We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!
brad f. le
Room was clean and facility was top notch. Thanks
Karl T. le
I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.
kevin p. le
x
Devin G. le
JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m
John P. le
Friendly staff and clean facility.
ron h. le
Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.
Bob F. le
We loved Joanne, she was always there to help us, she went above and beyond great customer service.
Jessica S. le
General manager was very rude
Jeannie B. le
Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.
Dora J. le
Great customer service 😊
NINA T. le
I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.
lorraine a b. le
The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.
Phil R. le
The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.
JOHN R. le
Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job
kaycie l. le
Very clean and friendly staff.
Elizabeth K. le
Super helpful and had great suggestions for our upcoming move. Will definitely use again.
heidi i. le
Everyone at this Uhaul facility were helpful, professional and kind!
Michael T. le
Clean, secure storage facility. Would be nice if it had slightly longer hours.
Danny D. le
great team, helped me anytime I needed anything
linda s. le
Thank you to the girls who took care of our needs
Alma A. le
It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.
cheryl w. le
Amanda delivered our u boxes on time and was awesome to work with
Edward A. le
very fast delivery
Karen H. le
Great....super service!
Billy B. le
Great experience
earl f. le
We used you're storage facility. Great experience. Staff very helpful.
dennis w. le
Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.
marcus c. le
Very nice customer service very professional ..Thanks U-Haul your the best!
john g. le
I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.
Yolanda b. le
The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.
william g. le
The whole rental experience was perfect...no problems. Large units for a reasonable price.
kevin p. le
Nice people very helpful
Francisco L. le
Team was great!
jeannette d. le
this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.
Patricia N. le
So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.
Charles S. le
Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!
COLLEEN M. le
Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!
Elaine W. le
Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.
SUSANNE Z. le
n/a
carol w. le
We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.
STEVE W. le
Moving by Ubox is the only way to go
Karen k. le
I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!
Andres Y. le
Thank you
james w. le
The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul
Kelly M. le
Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.
ALLEN W. le
Thanks for your help
troy O. le
I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.
Cecil L. le
200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!
Gerald L. le
In and out. Can’t beat that.
STEPHEN H. le
Well done.
Soleil H. le
I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.
Christy C. le
Christian did a excellent job checking me in.
mike h. le
We used the Ubox service and it was a great experience
veronica b. le
All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica
Karen G. le
Easy to check in
Karol S. le
Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time
Francisco M. le
great place to store your things.
Christopher J. le
My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU
Elaine W. le
Excellent, professional service!
barb f. le
We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.
dennis t. le
Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.
JAMES R. le
Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you
Charles S. le
Polite courteous service.
Robert C. le
Very friendly helpful employees
Dennis W. le
My service advisor was great. Very knowledgeable and professional.
Gary S. le
Cooperative, courteous and professional regarding our hauling and storage needs
JACK J. le
well managed facility and operation
Jeff S. le
The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.
Patricia R. le
Customer service is great! Thank you
Richard k. le
Good service
robert b. le
No comment
David S. le
Thank you!!
John B. le
Great and friendly people to work with.
Steven B. le
Absolutely wonderful. Especially Josh! He is the best!
LAURIE J. le
Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!
Jason Joel L. le
Helpful
Art K. le
after initial confusion, manager came through and solved my problem
sally c. le
They maintained 2 U-Cubes for us and both arrived in great condition!
karl p. le
I emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space
bonnie s. le
Just wish they would have called before pick up of the empty boxes.
MICHELLE O. le
No comment
arthur b. le
This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!
judy b. le
Very friendly and helpful. Couldn’t ask for better service.
veronica j. le
Excellent service.
Diana S. le
Friendly staff, clean, secure storage facilities.
Steven S. le
No additional comments at this time.
Peter B. le
The staff were very helpful and accommodating.
Robert O. le
Nice faciity
Janet S. le
Great facility. Staff is great. Their manager is one of the best I've ever encountered.
Marisa G. le
Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.
Bernard F. le
I appreciate the staff and overall experience was terrific. Well run operation.
tom b. le
Best storage place we have ever used. Outstanding !
Patricia R. le
We’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.
Kenn S. le
Nice place, and they took GOOD care of my 2 U-Boxes from across country
Cynthia S. le
Very nice experience
LEE K. le
THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...
theresa p. le
The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.
Alan L. le
Great service Professional Courteous
Nicholas W. le
n/a
Margaret M. le
I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.
espiranza e. le
All staff are very professional, approachable, and helpful. Keep up the good work. Thank you.
Luis M. le
Consistent hours through out the week and extended hours on the weekend.
Rebecca J. le
Everyone was vey friendly and helpful
Jonathan S. le
Great place, very accommodating
jason m. le
Clean facility and very helpful employees. I would recommend.
bill d. le
u box delivery person rude and not friendly
David G. le
No comments at this time.
MELISSA K. le
These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.
Cassandra M. le
No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.
Benjamin L. le
My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.
clariant c. le
Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.
Jason G. le
Pod was dropped off and picked up in a timely manner, employee was very nice.