Customer Reviews for U-Haul Moving & Storage of Tucson North

3 468 évaluations

7701 N I10 EB Frontage Rd   Marana, AZ 85743

(520) 293-1627

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 293-1627

7701 N I10 EB Frontage Rd
Marana, AZ 85743

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
5

It's always about communication… It would've been nice to know that my reservation was moved from Tempe Arizona to Manara Arizona which was an hour away. I went into panic mode but had NO choice to role with the punches.

CHRISTOPHER F. 
Évaluation :
4

Rick was excellent in getting us set up and into our truck. We will definitely be back in a few months to finish the move

Heidi D. 
Évaluation :
5

The first UHaul dealer I was directed to in Tucson, was not even open for pick up, and had only 2 trailers in inventory. I waited for 30 minutes, and no-one showed up, thats when called UHaul and wanted to go to the Marana dealer.

Karl M. 
Évaluation :
1

Richard needs more training.. If anything his lack of knowledge of operation and loading a vehicle on the dolly was extremely unsafe. I'm glad I knew more about the process than he did.. I'm concerned for whoever goes to him and assumes he loaded it and strapped down currently. If I brove away the way he had it, my 2014 fusion would have fallen right off and killed someone! It took us 3 times to get the car on the dolly. He didnt know you drive over the straps and then ratchet them in. I noticed he strapped them off to the side and not down the center of the tires, so I had to redo it. He failed to put the emergency hook to the correct spot. I never noticed that but the guys at the drop of station noticed and took a picture. Before driving away I noticed the chains underneath were never hook to the car... very unimpressed with the safety procedures that never happened. They all watched me drive away probably knowing something bad was goin to happen. Not sure how I made it 1 700 miles without a tragedy happening. I know I will never feel completely safe hauling the car through uhaul.

Alyssa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
3

I didn't reserve at this location. I reserved some where else and my equipment wasn't available so I had to drive almost 2 hours 1 way pick it up. Not cool. The staff at this location and the facility were good.

Nichole N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill P. 
Évaluation :
5

Communication between u-haul stores. A u-haul rep called me after I picked up and told me I pick up the truck without paying and I needed to pay immediately. I had paid on line when I made the reservation. Also I-hauled changed my pick up location 3 times between the time I made the reservation and picked up the truck. Plus I had to go to another location to pick up the Auto Hauling trailer.

Robert W. 
Évaluation :
1

I reserved a trailer over a month ago. I was picking up in AZ and driving to Canada. I got a call less than 24 hours prior to pick up, that I was going to have to drive 1,5 hours each way to pick up the trailer. Your representative Victoria, was very rude and condescending. Kamryn offered to discount the trailer but it was such a huge inconvenience. If I could have cancelled it, I would have. When we dropped the trailer in Scarborough, the representative was again extremely rude and couldn't give us the time of day and just constantly was texting on his phone. No paperwork was provided at drop off, although asked for. I could not in good conscience ever recommend uhaul to anyone. It was terribly inconvenient. We were notified last minute of the 3 hours of driving that had to be done to pick up a trailer that had been ordered well I'm advance and treated so so poorly by the office that called, and BOTH the pick up and drop off locations. I will not use Uhaul again and will definitely advise anyone thinking of using uhaul of our experience. Noone should be treated like that customer service wise, especially during such a stressful time of moving.

LESLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon E. 
Évaluation :
4

They came out to help right away with the truck, friendly and efficient.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakob N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
2

I rented and dropped off 4 trucks to this location. Each time I was told I had to pay an over mileage fee. The first two times I paid because I thought I may have been close. However, on the third and fourth time I asked them why am I being charged. The response given was I went over my 131 mile limit. The problem is when I rented the truck I was told I had 156 miles and that is what is stated on the website. I had to show the individual checking me in a Screenshot of the website notification that said I rated 156 miles. Why should I have to show a uhaul employee the milage limit I rate? Again twice before I had to pay because I did not have a Screenshot to show my mileage.

Freddie J. 
Évaluation :
2

Tire strap ratchets were rusty and not performing well. Had to go 70 miles out of my way to pick up the car hauler trailer not this location's fault. U-Haul did discount but not enough for the headache that they caused by not having the equipment properly located. U-Haul could've done a better job positioning equipment.

Donald M. 
Évaluation :
2

Reserved trailer on 9 April 2022 @ location nearest my home. 28 April 2022, two days prior to pick-up I was notified that they would not honor my reservation and I could obtain trailer at a location 30 miles away from my home. At the new location, I waited around for 30 minutes while the attendant attempted to complete the rental agreement. To say I am disappointed with U-Haul, is stating the obvious.

leonard D. 
Évaluation :
5

The agent at the counter was quick, cheerful and very courteous. He made our experience a very positive one.

Steven S. 
Évaluation :
2

Tell them that you might have to travel an extra 100 miles to pickup the unit instead of getting it locally. There were trailers all over Phoenix it the could only be used locally and not taken out of state.

TERRY D. 
Évaluation :
5

Smooth & easy transaction. Staff were all very cordial.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
4

I actually reserved this trailer for pick up in Maricopa & was called the day before on my way to Arizona from Utah & was told my pick up location was Marana which is 80 miles farther down the road. After numerous phone calls & a stop in Wickenburg, I was left with the option of having to go to Marana or have no trailer. I was told I needed to read my contract & this is totally normal & fine by U-Haul. I was offered no discount or anything else to make the 160 mile extra trip. I have come to the conclusion that your definition of a reservation is different than mine or anywhere or anything I've reserved before. I will remember this & even pass it along to friends & family. Most of the people on the phone & the men in Wickenburg & Marana were very good & tried their best. I have no complaint with them, I guess just the company & their total uncaring for a customers.

Sam O. 
Évaluation :
4

The truck was clean and ran well. However the air conditioner did not work. When I returned truck I was told that I would get some sort of compensation but did not. I also do not see a copy of my receipt that was suppose to be emailed. Thank you for your time

Cristene Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
5

The man helping me made everything smooth and easy, the service was the best part of the experience.

Cody K. 
Évaluation :
2

Received truck with less that 1/4 tank of gas, returned it almost half full and was offered nothing for either the inconvenience or the extra fuel though it was acknowledged it had more that was checked out. Plus the fact rental was more than double my last rental for same truck Marana to Phoenix back in September.

MICHAEL H. 
Évaluation :
3

friendly counter staff and helpful getting us into the right sized locker. making sure we had enough boxes, tape and stretch wrap to move our stuff safely.

Troy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filiberto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica B. 
Évaluation :
5

One day late arriving!

Vivian P. 
Évaluation :
4

Only one pickup truck available. Was advised that there was a nail in the right front tire. Used the truck in town and no problems with the tire.

HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Quick and professional!

Keith P. 
Évaluation :
3

The gentleman that helped me hook up the trailer was very unprofessional throughout the transaction.

Juanalyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario S. 
Évaluation :
4

please change nothing, You have assembled a very good crew

RICHARD K. 
Évaluation :
5

Fast service checking out and returning. Well done.

michael G. 
Évaluation :
5

Excellent service à la clientèle

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adela S. 
Évaluation :
5

GM and staff, awesome as usual!!!

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
4

I just didn't like how they didn't want to honor the free month of storage

OSCAR G. 
Évaluation :
5

No comments good job thanks

Anderson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard I. 
Évaluation :
5

Thank you !

JACQUELINE M. 
Évaluation :
5

This location has the best equipment and service! Will always continue to rent from

MICHAEL D. 
Évaluation :
5

Friendly staff, clean facility. I'll be back to this location in the future.

liz b.  |  Expérience générale 
Évaluation :
3

I can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.

Doreen D.  |  Expérience générale 
Évaluation :
5

I paid for delivery to Wolf Creek, OR. The box stopped in Medford and the store there refused to deliver to Wolf Creek. Yet Uhaul charged me an $89 delivery fee. I had to pay a third party to move the box to Wolf Creek and back to Medford. Very disappointing. Had I been told in AZ that Uhaul would not deliver to Wolf Creek, I could have gone elsewhere. Extremely disappointing. Discussed with personnel in AZ, in CO (my residence) & OR. All courteous and respectful. But I was still stuck with a delivery fee for something not delivered plus $650 to move the box another 23 miles. Not happy.

walter B. 
Évaluation :
5

This was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. Merci.

Robert P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cidnee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonzo W. 
Évaluation :
5

I need more packing material than was suggested and had to go back for more. The free lock was not clearly stated and was not offered when I was packing up my containers and supplies for packing.

Christian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H.  |  Expérience générale 
Évaluation :
5

Great experience, overall rate the customers service A+

Christopher B. 
Évaluation :
5

Awesome customer service

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel B. 
Évaluation :
5

This Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.

Denise S.  |  Expérience générale 
Évaluation :
5

One box was in very poor condition and wood was very beat up. Vinyl cover cover would not stay on in wind

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra L. 
Évaluation :
5

We needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.

DAVID H.  |  Expérience générale 
Évaluation :
4

Very prompt and professional service. Location was clean and organized. Easy pick up and drop off.

Victoria M. 
Évaluation :
5

When I arrived, everyone was busy with something, but someone still helped me by telling me where to park, and let me know someone would be with me shortly. In less than a minute, two other employees came out to disconnect trailer, do the inspection, and get me out of there quickly. Everyone was professional and courteous.

Luis V. 
Évaluation :
5

The customer service was amazing I will use this place again and tell everybody I know who needs a service she go there!

donald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anuj G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

easy peasy. will only be using this location in the future

Jessica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
1

Really bad coordination and timing for an international shipment

Jose O. 
Évaluation :
1

I was charged for an extra day because the person who checked me in put the information in incorrectly. I had to make 3 calls and sit on hold to get my money refunded. This location either ripped me off on purpose or they are incompetent and it's bad either way. Terrible experience with U-Haul and their customer service doesn't care about customers. Will not be using U-Haul again for anything.

Don S. 
Évaluation :
5

Great service and friendly peopl

Keith r.  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable and helpful with my storage and truck needs.

Claire B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hamrah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Castledean H. 
Évaluation :
5

Gracias por el servicio 🌺

CLAUDIA H.  |  Expérience générale 
Évaluation :
5

Rien

Dean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liz b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denver E. 
Évaluation :
5

From the truckers to the return of the Ubox, I had a great experience. Everyone was supportive and prompt. I believe this is a great alternative to traditional moving.

Mary Lynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

great overall experience

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl P. 
Évaluation :
5

Wonderful product that was just what we needed for storage at a reasonable price. Had the same driver on drop off and pick up and she was amazing!

Andrea W. 
Évaluation :
5

Quickest drop off and return I've ever had! Great work.

Will F. 
Évaluation :
5

Aiden was very helpful and professional. Will rent from this location if needed again. Merci.

Michelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe W.  |  Expérience générale 
Évaluation :
5

Kyle was great and very helpful. Everything worked out awesome and was very convenient.

NICHOLAS P.  |  Expérience générale 
Évaluation :
5

The staff was amazing the facility was cleaner than clean and the price was great I could not be happier

Jim W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
4

Staff at this facility was very helpful

Frank I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Premières impressions 
Évaluation :
3

I would not use ubox again. The drivers are great. Everything else is mediocre. I am not happy with pricing.from being charged awhile months storage for a couple days into anewmonth payment because the ubox could not be delivered by the facility until a date after the monthly storage renewal. Then I'm told it's 99 to deliver the ubox. I am not told there's a charge to.pick it up . Why is there a charge to pick it up,? So the total is 180 or so. For the convenience I was going to pay the 99 but for 180 I would have rented a truck for 19 and delivered the unbox myself. Not upfront with pricing. Everytime I turn around it's more money. I will use another service next time I move which will be in a few months. Need to work on upfront pricing from facilities . I am disappointed in this experience.

steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
1

I rented a conditioned 5'x5' unit. The space was triangular shaped with one side 3' long and the other 5' long. It was completely unacceptable. The office was great about refunding me the full amount though.

Karen J.  |  Expérience générale 
Évaluation :
5

I am a very satisfied customer, keep up the good work :). Stuart.

stuart B. 
Évaluation :
5

The truck interior smelled of cigarettes, it was so bad my clothes smelt of cigarettes, I don't smoke. I am also an asthmatic which caused me discomfort. It didn't smell when I first got inside the truck.

Wayne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselito S. 
Évaluation :
1

The vehicle I reserved was not available. Had to use a larger vehicle with less efficient gas mileage. I filled the gas tank to the level I picked it up at and they fraudulently charged me $23 for fuel!!! Fraud! I am reporting this to my credit card company as an unauthorized charge. Terrible customer service.

Lindsay W. 
Évaluation :
5

This was the smoothest U-Haul transaction I have had. Didn't have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.

Sarah S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT W. 
Évaluation :
5

Cannot think of anything

Darla C. 
Évaluation :
5

Keep up the good work you have a great staff and they were Fast and Furious thank you

GARRY S. 
Évaluation :
5

Joann was so helpful and made our experience very pleasant.

laurie b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P.  |  Expérience générale 
Évaluation :
5

Thank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. Merci

Sandy J.  |  Expérience générale 
Évaluation :
1

My belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.

Dora J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC s.  |  Expérience générale 
Évaluation :
5

Everything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.

Jodi W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayli S.  |  Expérience générale 
Évaluation :
3

The staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria Lord

GLORIA L.  |  Expérience générale 
Évaluation :
5

Staff we friendly and knowledgeable. Would recommend this place to others.

Debbie S.  |  Premières impressions 
Évaluation :
5

Josh and staff were awesome!

Christopher M.  |  Expérience générale 
Évaluation :
1

Worst customer service I've ever experienced. From start to finish. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.

Brandon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie C.  |  Expérience générale 
Évaluation :
5

Staff at all levels has been amazing. Facility appears to be brand new, yet haas been at the location for at least a decade. Excellent attitudes and facility.

DANIEL H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRI T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota D.  |  Expérience générale 
Évaluation :
5

Appreciated the service I received from staff, especially employee Evan Morse. New what he had to do to meet my storage needs.

Anthony Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittani A.  |  Expérience générale 
Évaluation :
5

Person (Bridger) at the front desk was very friendly and helpful. Place was very clean.

Karen J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurie b.  |  Premières impressions 
Évaluation :
5

Joann and all the staff very pleasant to associate with.

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI J.  |  Expérience générale 
Évaluation :
5

First time user … experience was great.

William S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E.  |  Expérience générale 
Évaluation :
5

Whenever there was a problem they took care of it immediately!

Catherine H.  |  Expérience générale 
Évaluation :
5

Staff always helpful and knowledgeable, clean store and facilities all the way around. Easy to work with.

david c.  |  Expérience générale 
Évaluation :
1

Rates went way up shortly after renting the unit and the manager & staff are lazy & rude

Kevin M.  |  Expérience générale 
Évaluation :
5

Very courteous and attentive staff

Roger D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melinda m.  |  Expérience générale 
Évaluation :
2

Over priced is why I moved out

David C.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful including management. Thank you so much to everyone

Martha H.  |  Expérience générale 
Évaluation :
5

Employees were very kind helpful and understanding. The Store and grounds are very clean.

DONNA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M.  |  Expérience générale 
Évaluation :
1

We have had our storage for years with my mother Inlaw. My husband was on the account as well. She removed all her stuff for the unit and we took it over removing her name and adding our credit card and info almost 8 months ago. She text me she received a bill that September was not paid. Well we have auto draft and it's been paid every month so far. So my question is how did Uhaul drop the ball and not notify us if it's our account and we removed her from it? How did Uhaul take a payment out for months but missed September and not have our info to notify us? Obviously the person you transferred everything did a horrible job. The day we did this transfer there everything was unorganized so I guess that's the reason. When my husband went down yesterday to figure it out, the answer was we are not sure. Something wrong with symptoms. We'll figure it out. We should have received a letter, email, call to let us know payment was not taken out. This is no a move in experience. We have had this unit for 5 years!!!!!!!!!!!!!!!!!!!!!!!!!

Amber K.  |  Premières impressions 
Évaluation :
2

The office hours for this location are convenient, but it's impossible to reach anyone by phone, even when they're there. After 4:30, the phone switches to a call center, which doesn't make sense when the store is open until 7 pm. On top of that, the employees are not knowledgeable on their products, the call center people can't help at all, and they're rude. The only person I found helpful at this location is the manager, but that's only when he's able to be reached. I was told when I booked the unit that I would get 1 month of storage for free, but when I arrived I was told that wasn't possible, and had to pay for the full month right then. On top of that, they don't prorate, so I would have had to pay for a 2nd month when I only needed the unit for 6 weeks. I ended up leaving after 3. I would not recommend this location to anyone until they make some major changes.

Kenneth B.  |  Expérience générale 
Évaluation :
4

So far have not received the credit due. We upgraded to a larger unit and were charged full price for both units this month.

clariant c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emery C.  |  Expérience générale 
Évaluation :
3

The storage units had both bugs and rodents throughout Yes measures were taken to curve the infestation but had little effect

Christina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G.  |  Premières impressions 
Évaluation :
5

Very large facility and clean. Great staff my whole move with U Haul was excellent.

Donald H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole N.  |  Expérience générale 
Évaluation :
1

Brian was really rude

martecia w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Premières impressions 
Évaluation :
2

Good service, but cockroaches in the storage area and i couldnt reach the front desk on the phone while i was moving things in.

Angela K.  |  Premières impressions 
Évaluation :
3

Checking out was the only issue. I checked out the day after my monthly payment, and they don't give refunds for unused days.

America C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david m.  |  Premières impressions 
Évaluation :
5

EVERYTHING went smooth and the staff was very helpful for someone new to their facility

Peter G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

justin b.  |  Premières impressions 
Évaluation :
5

Staff was always friendly and helpful

BRUCE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M.  |  Expérience générale 
Évaluation :
2

The worst moving experience I've ever had. The one and only bright spot out of the 3 areas I hired you in was the outside moving help. They were stars!! But the mistakes you made with the truck and storage made an awful day the absolute worst day I've had in the last 10 years. They make every thing seem possible online, but once you've done the reservation, they're employees are the ones that have to try to shuffle everything to make it happen, and most times they can't do it. I'll never ever recommend uhaul to anyone at this point now. And I'm seriously considering a lawsuit at this point. I'm disabled and had a reservation but they made me run in the Arizona sun to make up for their mistake, and I'm still paying the price physically.

Selena J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B.  |  Expérience générale 
Évaluation :
3

Surprised that uhaul doesn't pro-rate and reimburse you for the remainder of the month that you didn't use when you close your account.

nick f.  |  Expérience générale 
Évaluation :
1

After making a reservation using our free month offer from a truck rental, I was informed that it cannot be honored because the facility was almost full. So basically they refused to honor the promised free month due to being at capacity and God forbid they lose $135 after I just spent over $1 800 for a rental. Seeing how I needed the space that day and had movers hired, I had no choice but to agree to the complete and utter disregard for following their own promotion.

Jamie V.  |  Premières impressions 
Évaluation :
5

Very convenient location

sharon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENYRO D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Herman L.  |  Expérience générale 
Évaluation :
1

Staff was not friendly. I called prior to last billing cycle, and I was still billed for a complete cycle when, only needing to use half of the month. Move out date was 8/2/2021 not 8/6/2021

jasmine W.  |  Expérience générale 
Évaluation :
5

Friendly, supportive, and attentive to getting everything setup and taken care of!

PAUL H.  |  Expérience générale 
Évaluation :
5

HOWEVER...I am VERY upset with corporate. We were told the cost included 30 days of free storage. When we arrived at our destination in Marana AZ, we found that they were not participating, as they do not have the capacity. I view this as bait and switch, and will be telling others. I paid $105 plus insurance for what was supposed to be free.

Marta D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy G.  |  Expérience générale 
Évaluation :
5

Dominic was very helpful and went out of his way to assist us at the counter and in the facility.

Virginia Y.  |  Premières impressions 
Évaluation :
5

All staff were well educated on all uhaul equipment and happy to guide us to the right fit. Josh has been an excellent point of contact and makes the rental and check in/out process simple and quick. The equipment I rented was clean and worked properly. The storage units I had for 10 months were perfect.

STEVE C.  |  Expérience générale 
Évaluation :
5

I had no problems with the people and the place... everything worked out great

Steve S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W.  |  Expérience générale 
Évaluation :
5

It was a great temporary option for our storage needs. We will come back if we need storage again.

INEZ S.  |  Expérience générale 
Évaluation :
5

you have a location on I-10 frontage St Marys that the girl was very rude. I went over too your Frontage Ina and was treated with respect and kindness.

Ralph B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suazanne C.  |  Expérience générale 
Évaluation :
5

Very friendly people

Martha H.  |  Premières impressions 
Évaluation :
5

Everyone was professional and pleasant.

Martin M.  |  Premières impressions 
Évaluation :
2

Manager is not pleasant. Never returned message about prorate. No prorate of storage fees when moved out a week and a half into the month.

CRISTA C.  |  Expérience générale 
Évaluation :
5

Very helpful people and it is in a convenient place.

Martin C.  |  Premières impressions 
Évaluation :
5

Clean well maintained secure and staff is professional friendly and helpful. I've used this facility twice and would again if need came up. Definitely recommend to use this facility!

AMY J.  |  Expérience générale 
Évaluation :
5

Manager Joshua and his staff were extraordinary.

robert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia S.  |  Premières impressions 
Évaluation :
5

Great facility and the people working there are really helpful and friendly Thanks

Joseph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
5

I worked with JoAnn, she was incredible. I've been in the service industry for a long time and this is one of the top customer service experiences I've had. She was friendly, accommodating and truly went above and beyond for me. I will absolutely recommend U-Haul to a friend. Thank you JoAnn!!

Samantha F.  |  Premières impressions 
Évaluation :
3

Everything is fine. Very disappointed to learn upon arrival that the free months rent was not honored. We should not have been able to book it as a free month if was not possible. That's not an honest practice.

Douglas R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOELLA K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kisha A.  |  Expérience générale 
Évaluation :
5

Highly recommended

ELIZABETH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald l.  |  Expérience générale 
Évaluation :
5

Facility was always clean, personnel very helpful.

CHRISTINE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence h.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dorothy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES / BRENDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle b.  |  Expérience générale 
Évaluation :
2

Manager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.

CRISTA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Expérience générale 
Évaluation :
5

I was surprised at how clean our storage unit was after nearly three years.

Colleen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Online Move In 
Évaluation :
5

The unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.

Burt M.  |  Expérience générale 
Évaluation :
5

Our company has used this facility previously and have been satisfied

clariant c.  |  Premières impressions 
Évaluation :
3

Just didn't care for the continued raising of the prices. Your price was quickly outpacing the valu

STEVEN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri L.  |  Expérience générale 
Évaluation :
3

The plug-in receptacles were not operating properly.

Ferdinand T.  |  Expérience générale 
Évaluation :
5

The gentleman who helped us really knew what he was doing

robert s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lebecca R.  |  Expérience générale 
Évaluation :
5

Michael is the man!

Jason F.  |  Expérience générale 
Évaluation :
5

Very kind, considerate and helpful. A sparkling clean place. TY. 

PIPER H.  |  Expérience générale 
Évaluation :
5

Nice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.

amy b.  |  Expérience générale 
Évaluation :
5

Easy in easy out, the.

Tony A.  |  Expérience générale 
Évaluation :
5

Clean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service

Mark T.  |  Premières impressions 
Évaluation :
5

I had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again

donald t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Premières impressions 
Évaluation :
5

Clean truck, easy move in, no issues

Dakota D.  |  Premières impressions 
Évaluation :
4

I still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !

TROY H.  |  Expérience générale 
Évaluation :
5

Great staff. Very helpful. Storage area always clean and well kept. Great place!

Stephen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHNATHON D.  |  Expérience générale 
Évaluation :
4

Long wait times in office.

Carol R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanne F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna N.  |  Premières impressions 
Évaluation :
4

Thank you for your service

elesica d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abigail a.  |  Premières impressions 
Évaluation :
5

The staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.

Kenneth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carroll Edward P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna T.  |  Expérience générale 
Évaluation :
5

The manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.

Peter N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCINE B.  |  Expérience générale 
Évaluation :
3

Can not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.

Tony A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C.  |  Expérience générale 
Évaluation :
5

I rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.

RAFAEL L.  |  Expérience générale 
Évaluation :
5

It was great being able to talk to the actual location when I needed to.

flint w.  |  Expérience générale 
Évaluation :
5

They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn't mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn't try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.

ELIZABETH C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Consuelo M.  |  Expérience générale 
Évaluation :
5

Staff is supper helpful and friendly.

Daniel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla D.  |  Expérience générale 
Évaluation :
5

Overall excellent service and great staff. Would recommend for storage and truck rental.

Seth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine j.  |  Expérience générale 
Évaluation :
5

I was very happy with the kind and professional staff at your facility. They made it great.

Raymond H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE C.  |  Expérience générale 
Évaluation :
3

Just curious why payments aren't prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Merci.

bryn h.  |  Expérience générale 
Évaluation :
1

I asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.

sean k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis V.  |  Expérience générale 
Évaluation :
5

The experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!

JARED K.  |  Expérience générale 
Évaluation :
5

Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.

Jay M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.

Burt M.  |  Premières impressions 
Évaluation :
3

I tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn't want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!

pam r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Premières impressions 
Évaluation :
5

Good people good service and friendly

James D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY G.  |  Premières impressions 
Évaluation :
2

Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it

chari M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIALISA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYBERT Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin l.  |  Expérience générale 
Évaluation :
4

Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.

Lino N.  |  Expérience générale 
Évaluation :
1

The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn't even offer to exchange/ move / discount for the error made by staff. I would  not recommend this place.

AMANDA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie T.  |  Expérience générale 
Évaluation :
5

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 

Thomas W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Expérience générale 
Évaluation :
1

Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I'm 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I'm talking about 4040 ina road!

LLOYD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Analizbeth and Duane F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
5

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

david P.  |  Premières impressions 
Évaluation :
5

Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...

james a.  |  Expérience générale 
Évaluation :
5

Very professional and no problems

Stephen M.  |  Premières impressions 
Évaluation :
5

They have everything you need to move with prices for boxes, etc that are comparable to other retailers.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina W.  |  Expérience générale 
Évaluation :
4

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

Mark D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIRK T.  |  Expérience générale 
Évaluation :
5

Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.

Christine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell s.  |  Expérience générale 
Évaluation :
1

rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!

KEITH K.  |  Expérience générale 
Évaluation :
5

The staff and facilities were great. I would definitely use them again.

Mel C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE S.  |  Expérience générale 
Évaluation :
4

Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.

Kenneth D.  |  Premières impressions 
Évaluation :
5

Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Merci.

ENZO P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW V.  |  Expérience générale 
Évaluation :
5

Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!

Kelly H.  |  Expérience générale 
Évaluation :
5

Location is fairly convenient. Off the freeway but can only enter one way

DEBI N.  |  Expérience générale 
Évaluation :
5

Friendly and experienced personnel

JOSE S.  |  Expérience générale 
Évaluation :
1

Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)

jose p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny F.  |  Expérience générale 
Évaluation :
1

The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares

Alvaro C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Premières impressions 
Évaluation :
5

Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul

Kevin T.  |  Expérience générale 
Évaluation :
3

Expensive

gregory m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
5

Very happy with my experience.

Ricardo z.  |  Premières impressions 
Évaluation :
5

Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.

barbara v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabine R.  |  Premières impressions 
Évaluation :
1

General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.

Alvaro C.  |  Premières impressions 
Évaluation :
5

Merci.

Maria Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ross i.  |  Expérience générale 
Évaluation :
5

nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility

Jack J.  |  Expérience générale 
Évaluation :
5

Best group of people in any UHaul from the GM on down

John F.  |  Premières impressions 
Évaluation :
5

enjoyed working with the staff

sherman m.  |  Expérience générale 
Évaluation :
4

Only problem was they didn't reserve the spot I was supposed to have

Roger W.  |  Expérience générale 
Évaluation :
5

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

Susan H.  |  Online Move In 
Évaluation :
5

Good experience. Staff is excellent. Je les recommande fortement. 

STEVEN F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan s.  |  Premières impressions 
Évaluation :
5

Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.

Rebecca C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jami W.  |  Premières impressions 
Évaluation :
5

Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.

Howard F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Premières impressions 
Évaluation :
5

Josh was very courteous and professional.

David W.  |  Premières impressions 
Évaluation :
5

Outstanding customer service! Everyone was so helpful and friendly!

Sharon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB C.  |  Expérience générale 
Évaluation :
5

Clean, convenient, and Easy to utilize.

bryanna v.  |  Expérience générale 
Évaluation :
5

The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.

Garner W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO F.  |  Expérience générale 
Évaluation :
4

sometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana

Tony G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Very well maintained property.

Erin G.  |  Expérience générale 
Évaluation :
5

The lady checking us in was very Kind, friendly, and helpful.

Robert B.  |  Premières impressions 
Évaluation :
5

Quick and courteous!

Michael B.  |  Premières impressions 
Évaluation :
5

First choice for rental/storage needs, staff always courteous and helpful.

DANIEL M.  |  Expérience générale 
Évaluation :
4

Was a good experience and would reamend using them

Randy D.  |  Premières impressions 
Évaluation :
5

I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.

Debbie A.  |  Expérience générale 
Évaluation :
5

Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!

Tani H.  |  Expérience générale 
Évaluation :
5

Wonderful friendly staff and a clean location!! I will use this location again!!!!

Steve P.  |  Expérience générale 
Évaluation :
5

Made moving easy and friendly staff both renting and checking out uhaul and storage

Anthony e.  |  Premières impressions 
Évaluation :
5

As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!

Brandon T.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.

Skylar L.  |  Expérience générale 
Évaluation :
5

The place to go to. Love the helpful staff

William B.  |  Expérience générale 
Évaluation :
5

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

Andrew E.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

JOSE S.  |  Premières impressions 
Évaluation :
5

Excellent customer service and very professional

GARY W.  |  Expérience générale 
Évaluation :
5

Very helpful staff they went out of their way to help me with my move from Florida

William B.  |  Premières impressions 
Évaluation :
3

Price not competitive. Locked out if payment is 1 day late is theft of property.

Tony M.  |  Expérience générale 
Évaluation :
3

not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.

David L.  |  Expérience générale 
Évaluation :
5

Great customer service! Nice, clean, professionally managed facility.

Dennis W.  |  Expérience générale 
Évaluation :
2

I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!

Carl B.  |  Expérience générale 
Évaluation :
5

Good people

Roger P.  |  Expérience générale 
Évaluation :
4

Everything went smoothly.

Kathleen E.  |  Premières impressions 
Évaluation :
5

Great stuff

albert h.  |  Expérience générale 
Évaluation :
5

Highly recommended

derrick p.  |  Expérience générale 
Évaluation :
5

Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.

Steve L.  |  Expérience générale 
Évaluation :
5

Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!

Brandon T.  |  Premières impressions 
Évaluation :
5

Always helpful and friendly

Natalie B.  |  Expérience générale 
Évaluation :
5

S.O.

Anthony S.  |  Expérience générale 
Évaluation :
5

Everything was great

algea c.  |  Expérience générale 
Évaluation :
5

Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.

Stacy S.  |  Premières impressions 
Évaluation :
4

Good experience

james j.  |  Expérience générale 
Évaluation :
5

Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).

DeAnn G.  |  Expérience générale 
Évaluation :
5

YOUR facility is impressive. CONGRATULATIOMS!

Almut S.  |  Expérience générale 
Évaluation :
5

It was clean, dry, and secure storage, thanks

brad f.  |  Expérience générale 
Évaluation :
5

whenever in Tucson, use this Uhaul facility. It your best in the region !!

Jack J.  |  Premières impressions 
Évaluation :
5

We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly

Gary W.  |  Expérience générale 
Évaluation :
5

Quick and friendly service with fair rates!

Nicholle B.  |  Expérience générale 
Évaluation :
5

They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.

Debra G.  |  Expérience générale 
Évaluation :
5

Great job, very profecional.

Jesus C.  |  Expérience générale 
Évaluation :
5

If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.

michele m.  |  Expérience générale 
Évaluation :
5

Great facility and service!

Richard P.  |  Premières impressions 
Évaluation :
5

Good place

west t.  |  Expérience générale 
Évaluation :
5

No wait, no problems and the paperwork was easy to understand.

Gary W.  |  Premières impressions 
Évaluation :
5

Always welcoming

james w.  |  Expérience générale 
Évaluation :
4

This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn't/couldn't prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.

Troy R.  |  Expérience générale 
Évaluation :
5

Very well done. A high point on a difficult cross country move.

Steven L.  |  Expérience générale 
Évaluation :
5

Very happy with the facility and the staff.

Dane G.  |  Expérience générale 
Évaluation :
5

This U-Haul site has a secure gate which is the main reason for selecting it.

Todd H.  |  Premières impressions 
Évaluation :
4

So far so good. I’m happy

mark b.  |  Premières impressions 
Évaluation :
5

We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!

Elizabeth K.  |  Expérience générale 
Évaluation :
5

Room was clean and facility was top notch. Thanks

brad f.  |  Premières impressions 
Évaluation :
3

I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.

Karl T.  |  Expérience générale 
Évaluation :
5

x

kevin p.  |  Expérience générale 
Évaluation :
5

JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m

Devin G.  |  Expérience générale 
Évaluation :
5

Friendly staff and clean facility.

John P.  |  Expérience générale 
Évaluation :
5

Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.

ron h.  |  Expérience générale 
Évaluation :
5

We loved Joanne, she was always there to help us, she went above and beyond great customer service.

Bob F.  |  Expérience générale 
Évaluation :
1

General manager was very rude

Jessica S.  |  Expérience générale 
Évaluation :
5

Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.

Jeannie B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle 

Dora J.  |  Premières impressions 
Évaluation :
5

I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.

NINA T.  |  Expérience générale 
Évaluation :
5

The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.

lorraine a b.  |  Expérience générale 
Évaluation :
4

The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.

Phil R.  |  Expérience générale 
Évaluation :
5

Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job

JOHN R.  |  Premières impressions 
Évaluation :
5

Very clean and friendly staff.

kaycie l.  |  Expérience générale 
Évaluation :
5

Super helpful and had great suggestions for our upcoming move. Will definitely use again.

Elizabeth K.  |  Premières impressions 
Évaluation :
5

Everyone at this Uhaul facility were helpful, professional and kind!

heidi i.  |  Expérience générale 
Évaluation :
5

Clean, secure storage facility. Would be nice if it had slightly longer hours.

Michael T.  |  Expérience générale 
Évaluation :
5

great team, helped me anytime I needed anything

Danny D.  |  Expérience générale 
Évaluation :
5

Thank you to the girls who took care of our needs

linda s.  |  Expérience générale 
Évaluation :
4

It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.

Alma A.  |  Expérience générale 
Évaluation :
5

Amanda delivered our u boxes on time and was awesome to work with

cheryl w.  |  Expérience générale 
Évaluation :
5

very fast delivery

Edward A.  |  Expérience générale 
Évaluation :
5

Great....super service!

Karen H.  |  Expérience générale 
Évaluation :
5

Great experience

Billy B.  |  Expérience générale 
Évaluation :
5

We used you're storage facility. Great experience. Staff very helpful.

earl f.  |  Expérience générale 
Évaluation :
5

Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.

dennis w.  |  Expérience générale 
Évaluation :
5

Very nice customer service very professional ..Thanks U-Haul your the best!

marcus c.  |  Premières impressions 
Évaluation :
5

I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.

john g.  |  Expérience générale 
Évaluation :
5

The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.

Yolanda b.  |  Expérience générale 
Évaluation :
5

The whole rental experience was perfect...no problems. Large units for a reasonable price.

william g.  |  Expérience générale 
Évaluation :
5

Nice people very helpful

kevin p.  |  Premières impressions 
Évaluation :
5

Team was great!

Francisco L.  |  Expérience générale 
Évaluation :
1

this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.

jeannette d.  |  Expérience générale 
Évaluation :
5

So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.

Patricia N.  |  Expérience générale 
Évaluation :
5

Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!

Charles S.  |  Expérience générale 
Évaluation :
4

Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Merci.

COLLEEN M.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.

Elaine W.  |  Expérience générale 
Évaluation :
4

s/o

SUSANNE Z.  |  Expérience générale 
Évaluation :
4

We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.

carol w.  |  Expérience générale 
Évaluation :
5

Moving by Ubox is the only way to go

STEVE W.  |  Expérience générale 
Évaluation :
5

I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!

Karen k.  |  Expérience générale 
Évaluation :
5

Merci

Andres Y.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul

james w.  |  Premières impressions 
Évaluation :
5

Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.

Kelly M.  |  Expérience générale 
Évaluation :
4

Thanks for your help

ALLEN W.  |  Expérience générale 
Évaluation :
3

I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.

troy O.  |  Expérience générale 
Évaluation :
2

200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!

Cecil L.  |  Expérience générale 
Évaluation :
5

In and out. Can’t beat that.

Gerald L.  |  Expérience générale 
Évaluation :
5

Well done.

STEPHEN H.  |  Expérience générale 
Évaluation :
5

I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.

Soleil H.  |  Expérience générale 
Évaluation :
5

Christian did a excellent job checking me in.

Christy C.  |  Premières impressions 
Évaluation :
5

We used the Ubox service and it was a great experience

mike h.  |  Expérience générale 
Évaluation :
5

All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica

veronica b.  |  Expérience générale 
Évaluation :
5

Easy to check in

Karen G.  |  Premières impressions 
Évaluation :
1

Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time

Karol S.  |  Expérience générale 
Évaluation :
4

great place to store your things.

Francisco M.  |  Expérience générale 
Évaluation :
5

My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU

Christopher J.  |  Expérience générale 
Évaluation :
5

Excellent, professional service!

Elaine W.  |  Premières impressions 
Évaluation :
5

We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.

barb f.  |  Expérience générale 
Évaluation :
5

Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.

dennis t.  |  Premières impressions 
Évaluation :
2

Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you

JAMES R.  |  Expérience générale 
Évaluation :
5

Polite courteous service.

Charles S.  |  Expérience générale 
Évaluation :
5

Very friendly helpful employees

Robert C.  |  Réservation 
Évaluation :
5

My service advisor was great. Very knowledgeable and professional.

Dennis W.  |  Premières impressions 
Évaluation :
4

Cooperative, courteous and professional regarding our hauling and storage needs

Gary S.  |  Premières impressions 
Évaluation :
5

well managed facility and operation

JACK J.  |  Expérience générale 
Évaluation :
3

The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.

Jeff S.  |  Expérience générale 
Évaluation :
5

Customer service is great! Thank you

Patricia R.  |  Expérience générale 
Évaluation :
5

Good service

Richard k.  |  Expérience générale 
Évaluation :
4

No comment

robert b.  |  Expérience générale 
Évaluation :
4

Thank you!!

David S.  |  Expérience générale 
Évaluation :
5

Great and friendly people to work with.

John B.  |  Expérience générale 
Évaluation :
5

Absolutely wonderful. Especially Josh! He is the best!

Steven B.  |  Expérience générale 
Évaluation :
5

Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!

LAURIE J.  |  Expérience générale 
Évaluation :
4

Helpful

Jason Joel L.  |  Expérience générale 
Évaluation :
4

after initial confusion, manager came through and solved my problem

Art K.  |  Expérience générale 
Évaluation :
4

They maintained 2 U-Cubes for us and both arrived in great condition!

sally c.  |  Expérience générale 
Évaluation :
2

I emptied my storage on 9/23 but the staff wouldn't close my acct since they weren't open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space

karl p.  |  Expérience générale 
Évaluation :
5

Just wish they would have called before pick up of the empty boxes.

bonnie s.  |  Expérience générale 
Évaluation :
4

No comment

MICHELLE O.  |  Expérience générale 
Évaluation :
4

This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!

arthur b.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful. Couldn't ask for better service.

judy b.  |  Expérience générale 
Évaluation :
5

Excellent service.

veronica j.  |  Expérience générale 
Évaluation :
5

Friendly staff, clean, secure storage facilities.

Diana S.  |  Expérience générale 
Évaluation :
5

No additional comments at this time.

Steven S.  |  Expérience générale 
Évaluation :
5

The staff were very helpful and accommodating.

Peter B.  |  Expérience générale 
Évaluation :
4

Nice faciity

Robert O.  |  Expérience générale 
Évaluation :
5

Great facility. Staff is great. Their manager is one of the best I've ever encountered.

Janet S.  |  Expérience générale 
Évaluation :
5

Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.

Marisa G.  |  Réservation 
Évaluation :
5

I appreciate the staff and overall experience was terrific. Well run operation.

Bernard F.  |  Expérience générale 
Évaluation :
5

Best storage place we have ever used. Outstanding !

tom b.  |  Expérience générale 
Évaluation :
2

We've rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.

Patricia R.  |  Réservation 
Évaluation :
4

Nice place, and they took GOOD care of my 2 U-Boxes from across country

Kenn S.  |  Expérience générale 
Évaluation :
5

Very nice experience

Cynthia S.  |  Expérience générale 
Évaluation :
5

THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...

LEE K.  |  Expérience générale 
Évaluation :
5

The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.

theresa p.  |  Expérience générale 
Évaluation :
5

Great service Professional Courteous

Alan L.  |  Réservation 
Évaluation :
5

s/o

Nicholas W.  |  Expérience générale 
Évaluation :
5

I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.

Margaret M.  |  Expérience générale 
Évaluation :
5

All staff are very professional, approachable, and helpful. Keep up the good work. Merci.

espiranza e.  |  Expérience générale 
Évaluation :
4

Consistent hours through out the week and extended hours on the weekend.

Luis M.  |  Expérience générale 
Évaluation :
5

Everyone was vey friendly and helpful

Rebecca J.  |  Expérience générale 
Évaluation :
5

Great place, very accommodating

Jonathan S.  |  Expérience générale 
Évaluation :
5

Clean facility and very helpful employees. I would recommend.

jason m.  |  Expérience générale 
Évaluation :
2

u box delivery person rude and not friendly

bill d.  |  Expérience générale 
Évaluation :
5

No comments at this time.

David G.  |  Expérience générale 
Évaluation :
5

These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.

MELISSA K.  |  Expérience générale 
Évaluation :
1

No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.

Cassandra M.  |  Expérience générale 
Évaluation :
2

My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.

Benjamin L.  |  Expérience générale 
Évaluation :
5

Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.

clariant c.  |  Expérience générale 
Évaluation :
5

Pod was dropped off and picked up in a timely manner, employee was very nice.

Jason G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page