Customer Reviews for U-Haul Moving & Storage of Tucson North

3 472 évaluations

7701 N I10 EB Frontage Rd   Marana, AZ 85743

(520) 293-1627

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 293-1627

7701 N I10 EB Frontage Rd
Marana, AZ 85743

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great location to rent from. The manager did a great job with communication concerning the equipment rented. They had it ready to go when I arrived.

Roger M. 
Évaluation :
5

Quick and friendly service, very professional, always rent from here when I need a trailer.

L A G. 
Évaluation :
5

When we did the check-out, where we stepped through things on the website and took photos of issues we saw (there were two big differences between the photos we were shown and the actual equipment, and there was a difference in the fuel level and mileage versus what the site told us), we had trouble with the website accepting our input and had to go back in for help. The employee somehow made it work but didn't show us what he was doing, so I have no idea if our input was accepted and he didn't communicate anything about it.

Rory B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
5

It's always about communication… It would've been nice to know that my reservation was moved from Tempe Arizona to Manara Arizona which was an hour away. I went into panic mode but had NO choice to role with the punches.

CHRISTOPHER F. 
Évaluation :
4

Rick was excellent in getting us set up and into our truck. We will definitely be back in a few months to finish the move

Heidi D. 
Évaluation :
5

The first UHaul dealer I was directed to in Tucson, was not even open for pick up, and had only 2 trailers in inventory. I waited for 30 minutes, and no-one showed up, thats when called UHaul and wanted to go to the Marana dealer.

Karl M. 
Évaluation :
1

Richard needs more training.. If anything his lack of knowledge of operation and loading a vehicle on the dolly was extremely unsafe. I'm glad I knew more about the process than he did.. I'm concerned for whoever goes to him and assumes he loaded it and strapped down currently. If I brove away the way he had it, my 2014 fusion would have fallen right off and killed someone! It took us 3 times to get the car on the dolly. He didnt know you drive over the straps and then ratchet them in. I noticed he strapped them off to the side and not down the center of the tires, so I had to redo it. He failed to put the emergency hook to the correct spot. I never noticed that but the guys at the drop of station noticed and took a picture. Before driving away I noticed the chains underneath were never hook to the car... very unimpressed with the safety procedures that never happened. They all watched me drive away probably knowing something bad was goin to happen. Not sure how I made it 1 700 miles without a tragedy happening. I know I will never feel completely safe hauling the car through uhaul.

Alyssa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
3

I didn't reserve at this location. I reserved some where else and my equipment wasn't available so I had to drive almost 2 hours 1 way pick it up. Not cool. The staff at this location and the facility were good.

Nichole N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill P. 
Évaluation :
5

Communication between u-haul stores. A u-haul rep called me after I picked up and told me I pick up the truck without paying and I needed to pay immediately. I had paid on line when I made the reservation. Also I-hauled changed my pick up location 3 times between the time I made the reservation and picked up the truck. Plus I had to go to another location to pick up the Auto Hauling trailer.

Robert W. 
Évaluation :
1

I reserved a trailer over a month ago. I was picking up in AZ and driving to Canada. I got a call less than 24 hours prior to pick up, that I was going to have to drive 1,5 hours each way to pick up the trailer. Your representative Victoria, was very rude and condescending. Kamryn offered to discount the trailer but it was such a huge inconvenience. If I could have cancelled it, I would have. When we dropped the trailer in Scarborough, the representative was again extremely rude and couldn't give us the time of day and just constantly was texting on his phone. No paperwork was provided at drop off, although asked for. I could not in good conscience ever recommend uhaul to anyone. It was terribly inconvenient. We were notified last minute of the 3 hours of driving that had to be done to pick up a trailer that had been ordered well I'm advance and treated so so poorly by the office that called, and BOTH the pick up and drop off locations. I will not use Uhaul again and will definitely advise anyone thinking of using uhaul of our experience. Noone should be treated like that customer service wise, especially during such a stressful time of moving.

LESLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon E. 
Évaluation :
4

They came out to help right away with the truck, friendly and efficient.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakob N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
2

I rented and dropped off 4 trucks to this location. Each time I was told I had to pay an over mileage fee. The first two times I paid because I thought I may have been close. However, on the third and fourth time I asked them why am I being charged. The response given was I went over my 131 mile limit. The problem is when I rented the truck I was told I had 156 miles and that is what is stated on the website. I had to show the individual checking me in a Screenshot of the website notification that said I rated 156 miles. Why should I have to show a uhaul employee the milage limit I rate? Again twice before I had to pay because I did not have a Screenshot to show my mileage.

Freddie J. 
Évaluation :
2

Tire strap ratchets were rusty and not performing well. Had to go 70 miles out of my way to pick up the car hauler trailer not this location's fault. U-Haul did discount but not enough for the headache that they caused by not having the equipment properly located. U-Haul could've done a better job positioning equipment.

Donald M. 
Évaluation :
2

Reserved trailer on 9 April 2022 @ location nearest my home. 28 April 2022, two days prior to pick-up I was notified that they would not honor my reservation and I could obtain trailer at a location 30 miles away from my home. At the new location, I waited around for 30 minutes while the attendant attempted to complete the rental agreement. To say I am disappointed with U-Haul, is stating the obvious.

leonard D. 
Évaluation :
5

The agent at the counter was quick, cheerful and very courteous. He made our experience a very positive one.

Steven S. 
Évaluation :
2

Tell them that you might have to travel an extra 100 miles to pickup the unit instead of getting it locally. There were trailers all over Phoenix it the could only be used locally and not taken out of state.

TERRY D. 
Évaluation :
5

Smooth & easy transaction. Staff were all very cordial.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
4

I actually reserved this trailer for pick up in Maricopa & was called the day before on my way to Arizona from Utah & was told my pick up location was Marana which is 80 miles farther down the road. After numerous phone calls & a stop in Wickenburg, I was left with the option of having to go to Marana or have no trailer. I was told I needed to read my contract & this is totally normal & fine by U-Haul. I was offered no discount or anything else to make the 160 mile extra trip. I have come to the conclusion that your definition of a reservation is different than mine or anywhere or anything I've reserved before. I will remember this & even pass it along to friends & family. Most of the people on the phone & the men in Wickenburg & Marana were very good & tried their best. I have no complaint with them, I guess just the company & their total uncaring for a customers.

Sam O. 
Évaluation :
4

The truck was clean and ran well. However the air conditioner did not work. When I returned truck I was told that I would get some sort of compensation but did not. I also do not see a copy of my receipt that was suppose to be emailed. Thank you for your time

Cristene Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
5

The man helping me made everything smooth and easy, the service was the best part of the experience.

Cody K. 
Évaluation :
2

Received truck with less that 1/4 tank of gas, returned it almost half full and was offered nothing for either the inconvenience or the extra fuel though it was acknowledged it had more that was checked out. Plus the fact rental was more than double my last rental for same truck Marana to Phoenix back in September.

MICHAEL H. 
Évaluation :
3

friendly counter staff and helpful getting us into the right sized locker. making sure we had enough boxes, tape and stretch wrap to move our stuff safely.

Troy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filiberto B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica B. 
Évaluation :
5

One day late arriving!

Vivian P. 
Évaluation :
4

Only one pickup truck available. Was advised that there was a nail in the right front tire. Used the truck in town and no problems with the tire.

HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Quick and professional!

Keith P. 
Évaluation :
3

The gentleman that helped me hook up the trailer was very unprofessional throughout the transaction.

Juanalyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario S. 
Évaluation :
4

please change nothing, You have assembled a very good crew

RICHARD K. 
Évaluation :
5

Fast service checking out and returning. Well done.

michael G. 
Évaluation :
5

Excellent service à la clientèle

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adela S. 
Évaluation :
5

GM and staff, awesome as usual!!!

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
4

I just didn't like how they didn't want to honor the free month of storage

OSCAR G. 
Évaluation :
5

No comments good job thanks

Anderson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard I. 
Évaluation :
5

Thank you !

JACQUELINE M. 
Évaluation :
5

This location has the best equipment and service! Will always continue to rent from

MICHAEL D. 
Évaluation :
5

I paid for delivery to Wolf Creek, OR. The box stopped in Medford and the store there refused to deliver to Wolf Creek. Yet Uhaul charged me an $89 delivery fee. I had to pay a third party to move the box to Wolf Creek and back to Medford. Very disappointing. Had I been told in AZ that Uhaul would not deliver to Wolf Creek, I could have gone elsewhere. Extremely disappointing. Discussed with personnel in AZ, in CO (my residence) & OR. All courteous and respectful. But I was still stuck with a delivery fee for something not delivered plus $650 to move the box another 23 miles. Not happy.

walter B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cidnee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonzo W. 
Évaluation :
5

I need more packing material than was suggested and had to go back for more. The free lock was not clearly stated and was not offered when I was packing up my containers and supplies for packing.

Christian L. 
Évaluation :
5

Great experience, overall rate the customers service A+

Christopher B. 
Évaluation :
5

Awesome customer service

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel B. 
Évaluation :
5

One box was in very poor condition and wood was very beat up. Vinyl cover cover would not stay on in wind

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra L. 
Évaluation :
4

Very prompt and professional service. Location was clean and organized. Easy pick up and drop off.

Victoria M. 
Évaluation :
5

When I arrived, everyone was busy with something, but someone still helped me by telling me where to park, and let me know someone would be with me shortly. In less than a minute, two other employees came out to disconnect trailer, do the inspection, and get me out of there quickly. Everyone was professional and courteous.

Luis V. 
Évaluation :
5

The customer service was amazing I will use this place again and tell everybody I know who needs a service she go there!

donald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anuj G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

easy peasy. will only be using this location in the future

Jessica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
1

Really bad coordination and timing for an international shipment

Jose O. 
Évaluation :
1

I was charged for an extra day because the person who checked me in put the information in incorrectly. I had to make 3 calls and sit on hold to get my money refunded. This location either ripped me off on purpose or they are incompetent and it's bad either way. Terrible experience with U-Haul and their customer service doesn't care about customers. Will not be using U-Haul again for anything.

Don S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hamrah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jed G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Castledean H. 
Évaluation :
5

Rien

Dean H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denver E. 
Évaluation :
5

From the truckers to the return of the Ubox, I had a great experience. Everyone was supportive and prompt. I believe this is a great alternative to traditional moving.

Mary Lynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

great overall experience

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl P. 
Évaluation :
5

Wonderful product that was just what we needed for storage at a reasonable price. Had the same driver on drop off and pick up and she was amazing!

Andrea W. 
Évaluation :
5

Quickest drop off and return I've ever had! Great work.

Will F. 
Évaluation :
5

Aiden was very helpful and professional. Will rent from this location if needed again. Merci.

Michelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
3

I would not use ubox again. The drivers are great. Everything else is mediocre. I am not happy with pricing.from being charged awhile months storage for a couple days into anewmonth payment because the ubox could not be delivered by the facility until a date after the monthly storage renewal. Then I'm told it's 99 to deliver the ubox. I am not told there's a charge to.pick it up . Why is there a charge to pick it up,? So the total is 180 or so. For the convenience I was going to pay the 99 but for 180 I would have rented a truck for 19 and delivered the unbox myself. Not upfront with pricing. Everytime I turn around it's more money. I will use another service next time I move which will be in a few months. Need to work on upfront pricing from facilities . I am disappointed in this experience.

steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

I am a very satisfied customer, keep up the good work :). Stuart.

stuart B. 
Évaluation :
5

The truck interior smelled of cigarettes, it was so bad my clothes smelt of cigarettes, I don't smoke. I am also an asthmatic which caused me discomfort. It didn't smell when I first got inside the truck.

Wayne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselito S. 
Évaluation :
1

The vehicle I reserved was not available. Had to use a larger vehicle with less efficient gas mileage. I filled the gas tank to the level I picked it up at and they fraudulently charged me $23 for fuel!!! Fraud! I am reporting this to my credit card company as an unauthorized charge. Terrible customer service.

Lindsay W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Non les évaluations ont été soumises pour cet établissement.

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