Customer Reviews for U-Haul Moving & Storage of Marana

3 149 évaluations

7701 N I10 EB Frontage Rd   Marana, AZ 85743

(520) 293-1627

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(520) 293-1627

7701 N I10 EB Frontage Rd
Marana, AZ 85743

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT W. 
Évaluation :
5

Nothing, it was a good experience!

MANUEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

I reserved a truck on Ina rd. I was tied up with my flooring company and was 30 minutes late for pick up. The truck I reserved was rented to someone else. The counter person was a ass hole with comments. Saw on his butt. He found he another truck from a further location. That location was wonderful, helpful,pleasant. I'm a salesmanager for a large automotive company. I would have written him up and possibly terminated him.

JOHN T. 
Évaluation :
5

Auto transport trailer was given to me and after heading down the road, it became obvious that a tire was terribly unbalanced causing the trailer and my truck to shake while driving. Roadside assistance was called and there were no vendors nearby to replace the tire. Ended up getting a flat on another tire and they replaced the unbalanced tire as well as the flat. Trailer pulled like a dream after that. The trailer was provided to me in unsuitable condition and there was no convenient remedy. In the end it worked out (only because of the flat tire). I was told by Roadside assurance to take it to a shop and get it fixed on my own and then get reimbursed. This to me was unacceptable. The person I spoke to was professional and I'm sure was doing they best they could, but this was not a realistic solution to the problem.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

This location was able to take care of my needs. I was sent here from another because despite the reservation the trailer I needed was not available. No was any suitable replacement. Fortunately, this location had the second best choice.

Colin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria V.  |  Expérience générale 
Évaluation :
5

Highly recommend!!! Awesome... But the glitch with the check-in needs to be fixed. The app would not let me upload the photo of the odometer. Therefore not allowing me to proceed.

JOE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNNE T. 
Évaluation :
5

very fast on my return, staff respectful

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt T.  |  Expérience générale 
Évaluation :
5

Will continue to use this location for future needs. Excellent service and great personnel.

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aaron j.  |  Expérience générale 
Évaluation :
5

The manager of the location waited on me when setting up the contract. He was courteous and knowledgeable and made sure that the trailer I was renting would meet the requirements of the task I had. We got the trailer rigged up to my truck in no time and I was off. The return was just as efficient. I drove into the covered area to return the trailer and immediately one of the staff was there inspecting the trailer and closing out my contract. The facility was neat, clean, and well organized. I'll go back there to rent trailers in the future no doubt instead of purchasing a trailer I would likely use no more than four times per year.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN C. 
Évaluation :
5

Everything went well with checking in and out. If anything windows and wiper blades could of been cleaned out.

Frank O. 
Évaluation :
5

Promptly met, disconnected and departed.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emery C.  |  Expérience générale 
Évaluation :
5

The staff in Tucson, including the box-delivery person were great! They were helpful, responsive, and accommodating. The Rochester staff were also very good. This box system is helpful and dependable and cost-effective. THANK YOU!

Maureen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN T. 
Évaluation :
3

When I picked up the truck it was on full. The problem was the gauge goes beyond that when truly full. I put 25 miles on the truck and ended up putting 6 gallons in the truck. So it was not really full. The trucks should be filled completely before going out.

TODD S. 
Évaluation :
4

Long wait time for pick up, even with the reservation I had in place.

MARIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard I. 
Évaluation :
5

Listen to the maintenance personal that say not to rent out the truck. Truck broke down on us.

Nicholas H. 
Évaluation :
3

The storage units had both bugs and rodents throughout Yes measures were taken to curve the infestation but had little effect

Christina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

This is for Uhaul phone customer service. Agent was rude, condescending and and a terrible person to have as the face of Uhaul.

John M. 
Évaluation :
5

This facility has always been a positive experience.

JEFFERY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN E. 
Évaluation :
5

Price was too high.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G.  |  Premières impressions 
Évaluation :
3

I tried telling the young gentleman about my lights and he just kept saying you have a zero balance, I'll drop the dolly and you can leave. I never made it inside the building

Amanda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK CREIG S. 
Évaluation :
3

I was disappointed with having to pay 20 $for a person to show me how to strap my auto to the tow. That should be part of the service. The number of cargo blankets was 6 less than ordered. The team member was good, just limited by the equipment available.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY D. 
Évaluation :
5

A/c wasn't working well. Brakes squeezed and engine felt like it was skipping.

RODOLFO V. 
Évaluation :
4

Understanding

NANCY C. 
Évaluation :
5

You guys have this down to a science. Everything was amazing and the customer service is second to none. Will definitely use U-Haul again! Dr. Kester

DANIEL K. 
Évaluation :
5

Very large facility and clean. Great staff my whole move with U Haul was excellent.

Donald H.  |  Premières impressions 
Évaluation :
1

This was probably one of the worst costumer experiences that I have ever had. Several members of the staff were ill informed about the process and our belongings arrived several weeks late. We have been long time costumers of UHaul but sadly, we will be looking for another moving company to assist us with our next move. I understand that we are in the midst of a global pandemic but that did not excuse the lack of answers and inability to answer the simplest of questions. We are also shipping things from overseas at the moment and the company handling that move was far more helpful and informative, so there really is no excuse for the way that we were treated as costumers.

ELIZABETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole N.  |  Expérience générale 
Évaluation :
1

Brian was really rude

martecia w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi J. 
Évaluation :
2

Service in Tucson, AZ was impeccable. The service in Cincinnati was less than acceptable. When calling to speak with staff they were rude and not helpful. My shipment was delayed by 2 days and had I not called to ask when my stuff was supposed to be delivered since I had not received a confirmation call I was told that “there were no trucks available that day to deliver”. Yet no one had notified me of the delay. I have used uhaul in previous moves but will definitely consider using a different company in the future for moves.

James Monica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

Walk with customer to check on equipment and provide details on how to with properly maintain Uhaul equipment for secure travel

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo G.  |  Expérience générale 
Évaluation :
5

You are doing great

FLOYD S. 
Évaluation :
5

Nothing I received excellent service.

JEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA P. 
Évaluation :
5

everyone went above and beyond

BRIAN H. 
Évaluation :
2

Lack of communication, was sent to multiple locations to find a U-box container. When I finally got to the location that had one they seems annoyed that I was not returning it to be stored on property instead it would be kept on my own all property. After the U-box was returned on time my card was still charged for another month

JAIME V. 
Évaluation :
5

The pick up location in Arizona was excellent, however my recent experience with your company was the worst I've ever had. First of all, I ordered a hitch to be installed on my vehicle 10 DAYS ahead of a cross country move. When I showed up to have my hitch installed, I was told the hitch never arrived. There was no contact, no warning on the day before a cross country move. They didn't even know I had a reservation for a hitch install. I was offered a 10' truck for a lot more money than the 6X12 trailer I originally reserved. With no choice, I rented the 10' truck. The added expense of the truck, and having to pay for fuel on TWO vehicles made the entire trip considerably more expensive. I've used U-haul for many years, however this experience was the last... I will be using Budget, Ryder, or anyone but U-haul. What a disappointment this was. Anyone reading this should be concerned... U-haul probably will never read this (or care), however I feel better posting it. Seriously, this situation could have been handled better.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele B. 
Évaluation :
5

Rien

Lucy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN H. 
Évaluation :
1

I asked to leave the truck and trailer at two locations and they did not let me this is completely not fair it was such and inconvenience for me and my family

Roy D. 
Évaluation :
2

Better customer service. At pick up they said I had signed up to pick up my truck via truck share. I was having problems with getting that to go through, and they let us stand outside trying to get checked in for over 30 mins before finally coming out to offer help, and this was after I had expressed frustration with the online checking about 15 mins earlier. At drop off, we were rushed off. I received my receipt via email about 20 mins after leaving, and upon review of receipt I was overcharged for the replacement fuel by over 30 $. I was charged 65 $for 1/8 tank of gas/55 miles... this seems like an ABSURD amount. Will be calling tomorrow for correction.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA N. 
Évaluation :
1

Anything. You could literally do anything to improve this business. Your manager is the most condescending, rude, inconsiderate individual we've had the misfortune of needing to do business with.

STACIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian h.  |  Expérience générale 
Évaluation :
4

Took care of us right away! Everything worked out very well! Thank you for being so prompt and friendly!

CYNTHIA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS P. 
Évaluation :
5

Excellente expérience

BRYAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULINNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Premières impressions 
Évaluation :
3

Our containers arrived 7 days late. When we were contacted about them being late, we were told we would get a 50 $per day refund for them being late. We have not received our refund yet.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
2

Good service, but cockroaches in the storage area and i couldnt reach the front desk on the phone while i was moving things in.

Angela K.  |  Premières impressions 
Évaluation :
3

Checking out was the only issue. I checked out the day after my monthly payment, and they don't give refunds for unused days.

America C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alejandro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david m.  |  Premières impressions 
Évaluation :
2

The Marana staff for the most part have no idea what they are doing and dump you on never ending hold. I made repeated calls and spent more than 2 hours on hold with no help. BUT, one day I was transferred to Caitlyn who figured everything out, called me back and made sure delivery of the UBoxes was timely. Caitlyn is a rock star, the guys who answer the phones need some customer service training badly. And the UBox delivery drivers were great, friendly and very efficient. Mick at the CA location was wonderful but Marana staff made this experience hellish.

Taryn E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

EVERYTHING went smooth and the staff was very helpful for someone new to their facility

Peter G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

justin b.  |  Premières impressions 
Évaluation :
5

OMG. You guys have this u-haul thing into a science. Everything operated like a well-oiled machine. Will definitely use U-Haul again.

DANIEL K. 
Évaluation :
5

Staff was always friendly and helpful

BRUCE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE Z. 
Évaluation :
5

The clerk was very professional and handled my needs in the efficient manner.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Signage at the entry is confusing and resulted in a truck needing to head to a cross over and a return to get to the correct entrance!

PAUL ROBERT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY C. 
Évaluation :
5

Always pleasant staff and vehicles great

Jacob L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY P. 
Évaluation :
5

The gas read 1/2 full in Prescott. The record given to me indicated over 1/2 tank.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane V. 
Évaluation :
1

Communication and service through phones and management

JORDAN L. 
Évaluation :
3

The u boxes got delivered a day late because of truck problems which is fine but instead of giving us two days to pack like we agreed on they showed up the very next morning and we weren't finished packing so we had to rush it. Then they were hours late to delivering them to our new house and did not give us a heads up as to why. We had to call u haul directly and ask what was going on.

Michael M. 
Évaluation :
5

Outstanding service and outstanding Folks

KENNETH W. 
Évaluation :
4

They were courteous at this location. They had the equipment ready when I arrived. They were very helpful when I had to go over and return my truck late. The expense of the rental was a great value. I will recommend this office to anyone looking to rent.

LARY G. 
Évaluation :
3

The worst Customer service of any company I have work with - had to wait 3 hours on phone both ends - That's 6 hours - No help whatsoever Box was broken into - have pictures - sent me a box that should have been scrapped. I know you won't but give me a call to discuss 267-274-3110 because you have no Customer Relations

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
5

Very organized and polite. Everything I needed was there.

Beth C. 
Évaluation :
2

The worst moving experience I've ever had. The one and only bright spot out of the 3 areas I hired you in was the outside moving help. They were stars!! But the mistakes you made with the truck and storage made an awful day the absolute worst day I've had in the last 10 years. They make every thing seem possible online, but once you've done the reservation, they're employees are the ones that have to try to shuffle everything to make it happen, and most times they can't do it. I'll never ever recommend uhaul to anyone at this point now. And I'm seriously considering a lawsuit at this point. I'm disabled and had a reservation but they made me run in the Arizona sun to make up for their mistake, and I'm still paying the price physically.

Selena J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B.  |  Expérience générale 
Évaluation :
3

Surprised that uhaul doesn't pro-rate and reimburse you for the remainder of the month that you didn't use when you close your account.

nick f.  |  Expérience générale 
Évaluation :
1

After making a reservation using our free month offer from a truck rental, I was informed that it cannot be honored because the facility was almost full. So basically they refused to honor the promised free month due to being at capacity and God forbid they lose 135 $after I just spent over 1 800 $for a rental. Seeing how I needed the space that day and had movers hired, I had no choice but to agree to the complete and utter disregard for following their own promotion.

Jamie V.  |  Premières impressions 
Évaluation :
5

When I arrived Evan was working with a customer who had reserved a truck at a nearby location that happened to be closed on Sundays. He didn't have the size truck she had reserved and she was very frustrated. Even calmly provided her with multiple other options (without letting her throw a fit) and worked with the woman until they found an arrangement that would work for her. It easily took an hour. In the mean time my digital check in went smoothly and my truck was ready and waiting when I arrived.

Emily B. 
Évaluation :
5

Friendly and professional staff

RONALD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle P. 
Évaluation :
1

This is an insanely overpriced service. I was forced to load my box a full three weeks before it was guaranteed to arrive and it still arrived late!!! And the communication was awful. The service staff at each location were great, but a number of times no one could confirm if the box had arrived or when it would arrive. This was very expensive and stressful. Would not use this service again.

Rebekah K. 
Évaluation :
4

Need more employees to speed up returns, check out & propane services. Guys are working hard but there's not enough of them on a Monday morning.

PATRICIA R. 
Évaluation :
5

Easy returns, no issues, quick.

Brittany H. 
Évaluation :
5

Nice customer service.

ANDRES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEREMY R. 
Évaluation :
5

Very convenient location

sharon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENYRO D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Herman L.  |  Expérience générale 
Évaluation :
1

Staff was not friendly. I called prior to last billing cycle, and I was still billed for a complete cycle when, only needing to use half of the month. Move out date was 8/2/2021 not 8/6/2021

jasmine W.  |  Expérience générale 
Évaluation :
5

Friendly, supportive, and attentive to getting everything setup and taken care of!

PAUL H.  |  Expérience générale 
Évaluation :
5

HOWEVER...I am VERY upset with corporate. We were told the cost included 30 days of free storage. When we arrived at our destination in Marana AZ, we found that they were not participating, as they do not have the capacity. I view this as bait and switch, and will be telling others. I paid 105 $plus insurance for what was supposed to be free.

Marta D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy G.  |  Expérience générale 
Évaluation :
5

Dominic was very helpful and went out of his way to assist us at the counter and in the facility.

Virginia Y.  |  Premières impressions 
Évaluation :
5

All staff were well educated on all uhaul equipment and happy to guide us to the right fit. Josh has been an excellent point of contact and makes the rental and check in/out process simple and quick. The equipment I rented was clean and worked properly. The storage units I had for 10 months were perfect.

STEVE C.  |  Expérience générale 
Évaluation :
5

I had no problems with the people and the place... everything worked out great

Steve S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W.  |  Expérience générale 
Évaluation :
5

It was a great temporary option for our storage needs. We will come back if we need storage again.

INEZ S.  |  Expérience générale 
Évaluation :
5

you have a location on I-10 frontage St Marys that the girl was very rude. I went over too your Frontage Ina and was treated with respect and kindness.

Ralph B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suazanne C.  |  Expérience générale 
Évaluation :
5

Very friendly people

Martha H.  |  Premières impressions 
Évaluation :
5

Everyone was professional and pleasant.

Martin M.  |  Premières impressions 
Évaluation :
2

Manager is not pleasant. Never returned message about prorate. No prorate of storage fees when moved out a week and a half into the month.

CRISTA C.  |  Expérience générale 
Évaluation :
5

Very helpful people and it is in a convenient place.

Martin C.  |  Premières impressions 
Évaluation :
5

Clean well maintained secure and staff is professional friendly and helpful. I've used this facility twice and would again if need came up. Definitely recommend to use this facility!

AMY J.  |  Expérience générale 
Évaluation :
5

Manager Joshua and his staff were extraordinary.

robert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia S.  |  Premières impressions 
Évaluation :
5

Great facility and the people working there are really helpful and friendly Thanks

Joseph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
5

I worked with JoAnn, she was incredible. I've been in the service industry for a long time and this is one of the top customer service experiences I've had. She was friendly, accommodating and truly went above and beyond for me. I will absolutely recommend U-Haul to a friend. Thank you JoAnn!!

Samantha F.  |  Premières impressions 
Évaluation :
3

Everything is fine. Very disappointed to learn upon arrival that the free months rent was not honored. We should not have been able to book it as a free month if was not possible. That's not an honest practice.

Douglas R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOELLA K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kisha A.  |  Expérience générale 
Évaluation :
5

Highly recommended

ELIZABETH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald l.  |  Expérience générale 
Évaluation :
5

Facility was always clean, personnel very helpful.

CHRISTINE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence h.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dorothy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES / BRENDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle b.  |  Expérience générale 
Évaluation :
2

Manager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.

CRISTA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Expérience générale 
Évaluation :
5

I was surprised at how clean our storage unit was after nearly three years.

Colleen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Online Move In 
Évaluation :
5

The unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.

Burt M.  |  Expérience générale 
Évaluation :
5

Our company has used this facility previously and have been satisfied

clariant c.  |  Premières impressions 
Évaluation :
3

Just didn't care for the continued raising of the prices. Your price was quickly outpacing the valu

STEVEN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri L.  |  Expérience générale 
Évaluation :
3

The plug-in receptacles were not operating properly.

Ferdinand T.  |  Expérience générale 
Évaluation :
5

The gentleman who helped us really knew what he was doing

robert s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lebecca R.  |  Expérience générale 
Évaluation :
5

Michael is the man!

Jason F.  |  Expérience générale 
Évaluation :
5

Very kind, considerate and helpful. A sparkling clean place. TY. 

PIPER H.  |  Expérience générale 
Évaluation :
5

Nice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.

amy b.  |  Expérience générale 
Évaluation :
5

Easy in easy out, the.

Tony A.  |  Expérience générale 
Évaluation :
5

Clean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service

Mark T.  |  Premières impressions 
Évaluation :
5

I had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only 16 $but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at 76 $per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited 132 $instead of 16 $. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again

donald t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Premières impressions 
Évaluation :
5

Clean truck, easy move in, no issues

Dakota D.  |  Premières impressions 
Évaluation :
4

I still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !

TROY H.  |  Expérience générale 
Évaluation :
5

Great staff. Very helpful. Storage area always clean and well kept. Great place!

Stephen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanne F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abigail a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike J.  |  Premières impressions 
Évaluation :
3

Can not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.

Tony A.  |  Premières impressions 
Évaluation :
5

They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn't mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn't try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.

ELIZABETH C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail S.  |  Premières impressions 
Évaluation :
5

Staff is supper helpful and friendly.

Daniel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley s.  |  Premières impressions 
Évaluation :
5

Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.

Jay M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.

Burt M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherry b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIALISA F.  |  Premières impressions 
Évaluation :
5

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 

Thomas W.  |  Premières impressions 
Évaluation :
5

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

david P.  |  Premières impressions 
Évaluation :
5

Very professional and no problems

Stephen M.  |  Premières impressions 
Évaluation :
4

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

Mark D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter N.  |  Premières impressions 
Évaluation :
5

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

Susan H.  |  Online Move In 
Évaluation :
5

Made moving easy and friendly staff both renting and checking out uhaul and storage

Anthony e.  |  Premières impressions 
Évaluation :
5

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

Andrew E.  |  Premières impressions 
Évaluation :
5

Great facility and service!

Richard P.  |  Premières impressions 
Évaluation :
5

This U-Haul site has a secure gate which is the main reason for selecting it.

Todd H.  |  Premières impressions 
Évaluation :
4

So far so good. I’m happy

mark b.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle 

Dora J.  |  Premières impressions 
Évaluation :
5

Very nice customer service very professional ..Thanks U-Haul your the best!

marcus c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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