Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I know the truck was not cleaned out as I found a parking pass on the dash when I go in the truck to drive away. It was early so I was not able to tell anyone before I left. Staff is great in side and check out.
TAMI W.
Évaluation :
5
A+
RICHARD S.
Évaluation :
5
Everyone who helped us was incredible! The guy who brought our truck out was so kind and helpful. He showed us how to load our truck on the auto transport so we could do it two days later on our own when we were planning on moving.
Melissa C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY B.
Évaluation :
1
Uhaul is a joke. I made a reservation in advance, but no truck was there. I was told that even if you make a reservation in advance, Uhaul may or may not have the equipment to honor it. It is the business practice; the customer should expect it. I will never use Uhaul again.
ROBERT H.
Évaluation :
3
The trailer was not installed properly which made the chains as well as the trailer itself scrap the ground which occasionally caused sparks.
CLIFORD G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HIMRAJ B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TINIA Y.
Évaluation :
5
Great service
JERMIN C.
Évaluation :
5
Everything was perfect, only on viewing my invoice I notice I was charged for 3 gallons of gas .but I did add exactly 3 gallons before returning and traveling approximately 40 miles
HUBERT B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EBONI S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
velina n.
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Expérience générale
Évaluation :
5
Pleasant staff during my visit. There was some confusion about scheduling work with their corporate which was no reflection on staff at this location. I am a local Margate Business and utilize them for their services.
JACK F.
Évaluation :
5
Have them Check Tire Pressure. I believe there just putting Air in Tire was from 47 -95 Just could be a Serious problem when customers have to Apply Brakes All in All Fantastic
DOUGLAS M.
Évaluation :
4
Very clean, easy access , friendly staff
Julie K.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLENN N.
Évaluation :
5
Very good service ðŸ‘
JORGE I.
Évaluation :
5
Every thing was perfect
RALPH E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barry B.
Évaluation :
5
Add deodorizer to truck cabin. Previous users had lingering body odor.
VICTOR P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES K.
|
Expérience générale
Évaluation :
2
Allow walk in rentals. Have better customer interactions from the staff, especially the manager.
Dane H.
Évaluation :
5
Excelente servicio en mi experiencia personal todo funcionó bien
Jhonny J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILIP S.
Évaluation :
5
Great location great service! Thanks
ALVA A.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANIEL A.
Évaluation :
5
Customer service was prompt and friendly with multiple agents available. Love the drop off location.
brad C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAmes G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GIOVANNI M.
Évaluation :
5
Very professional and helpful.
Felicia M.
Évaluation :
4
The staff was very nice and professional and courteous the only issue I had was the access door to building D where my storage facility was never worked when you put in the code and access was sometimes frustrating other than that everything else was nice
peter m.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claire S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James B.
Évaluation :
4
STAFF: Customer Servixe staff was on her phone the entire time. I almost shifted Counter; not professional. VEHICLE: time for a change. Needs wheel alignment: wannabes on the road; struggles to shift gears; not very clean. I gave the location an above average rating because it is not usually this way. Staff is usually more professional,. I normally rent vans which are much nicer than this trucks. Manager has a listening ear if there is an issue.
DESIREE B.
Évaluation :
5
It was like a central hub. Employees great you in the parking lot and alike and quickly get you in your equipment and off to start your day. Return was simply easy as well.
Isaac R.
Évaluation :
4
The service is good . I came very late so I didn't check the back., My u haul smelled like fish when later moving ,but my little 10 yrs old nephew was excited to fabulous it before returning it .cause we didn't you guys to think we stunk it up overall it one of the best uhaul location
Altagrace A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gaston B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madora L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
IRVINE H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ernst J.
Évaluation :
5
Easy to deal with. There were some questions if I could return to that location. They checked it up quick and eas.y
KENT T.
Évaluation :
3
I did not move my belongings please call at 7866196826
Terrence M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOISES D.
Évaluation :
5
Trucks brakes were bad. Used a lot of gas in a short distance. Headlights were very, very dim.
Ashten W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANKIE C.
Évaluation :
5
The manager was very pleasant and help me out, i have been going here for years and had no problems
Tha k you
BRIDGETT H.
|
Expérience générale
Évaluation :
5
Aucun
velina n.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
RICHARD C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ARAN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jhonny F.
Évaluation :
5
The customer service at this U-Haul location is over the top. I rent my warehouses and my trucks at this location for years. I feel very safe and always well taken care of.
JENI H.
Évaluation :
3
Charged extra for gas
James F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SYDNEY S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
lesa P.
Évaluation :
2
Too much waiting around. After I signed my contract, it was over 30 minutes before someone hooked up the utility trailer. Time list is money lost.
JOHN D.
Évaluation :
1
I was over charge
MICHAEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM W.
Évaluation :
4
The truck i was given needed some major mechanical work every time I was at a red light the truck hesitated and felt as if it was going to stall and the gas millage was terrible because of this issue. Uhaul should service the truck before renting them out to customer. I believe this is a safety issue because if the truck would stall while driving it could lead to an accident
BRUCE R.
Évaluation :
2
Didn't check in trailer for 4 days. Still waiting on refund of extra charge for extra days when retuned trailer a day early. Told to return trailer to return line, but it was already over full. Struggled to get good directions where to unhook trailer. Would have been helpful for some to just take a minute and come show us what they wanted done with trailer. Great news is we pulled trailer from Ohio to Florida and no problems.
ron K.
Évaluation :
3
Le client n'a pas laissé de commentaire.
FRANCISCO H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES K.
|
Premières impressions
Évaluation :
5
Merci.
JULI C.
Évaluation :
3
My day started wrong when I had to go to another location to get the truck size I rented, because it wasn't available.
Violeta R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCO R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL F.
Évaluation :
5
Keep up the good work
GERALD W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEFAN G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JULIAN A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
YANIQUE D.
Évaluation :
5
Minor instrument panel issue, dash light on but quickly switched out truck and we were back in business!
JOHN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HESHIE P.
Évaluation :
5
Everything okay
LYSETTE M.
Évaluation :
5
N/a
CARLTON M.
Évaluation :
5
Great employees.
Prem A.
Évaluation :
4
The location is great. My suggestion (and hope) is that the place have a one way entrance and a one way exit.
NICOLAS A.
Évaluation :
2
Young staff member was not knowledgeable. Asked for prorate and was looked at like an idiot, then told Uhaul does not do that. I understand it was in the contract, but MANY things are in the contract and I opened the unit 2 years ago, one forgets! I paid 128,05 $ for only 5 days…thanks for nothing! Other storage units prorate and I will NOT recommend UHAUL to any of my contacts.
Khrysttel F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANGEL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan G.
Évaluation :
5
The service was excellent but the truck was dirty
RUSSELL F.
Évaluation :
5
Good work
Jaime B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL H.
Évaluation :
5
0
DAWN L.
Évaluation :
5
My original reservation was for a different size truck at a different location. Emailing me that you changed it while I'm traveling and don't have email access is NOT what I consider to be good customer service, especially when you "reward me" with fewer miles and fewer days!
JAMES W.
Évaluation :
5
The atendente was very nice
MOISES D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
julian A.
Évaluation :
1
Dont get lazy workers
Richard M.
Évaluation :
5
Please check the tires the driver side front seemed a little off. To me
ZELLA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELINDA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICARDO F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETE H.
Évaluation :
3
I put the exact amount of gas back in the vehicle yet I was still charged a has fee. The gas needle in the van kept moving up and down while I was driving so that should be checked before charging customers
Natallia M.
Évaluation :
5
Maranda was very friendly and helpful
Luc G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alirio B.
Évaluation :
5
Not anything at this time
VICTORIA M.
Évaluation :
5
Very friendly and professional
KEVIN M.
Évaluation :
3
Stop overcharging customers
DIANNA B.
Évaluation :
3
The Check in staff outside are far the best in the business they went over and beyond to be helpful even with the return line backed up down the street which would be the reason a lot of people would be over the time agreed to return including myself which they nor i should be charged additional because of the huge back up with so many people returning at the same time literally backed up off of the property.
Robert M.
Évaluation :
5
Great service
LEONTES A.
Évaluation :
4
I used the UHaul app as I returned the trick after hours. Unfortunately the app did not work efficiently on my Android (Samsung 9). O had to switch to my wife's IPhone 13, which worked fine.
Kenneth C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S.
|
Expérience générale
Évaluation :
5
Great Service
Antonia J.
|
Premières impressions
Évaluation :
5
Excellent Service
Gregg R.
Évaluation :
3
Le faltó luz y mantener el gate cerrado estubo abierto por mucho tiempo, y eso no es seguro, para una dama entrar ahí sin el gate cerrado. , pero no me movie por eso, me mude a Miami Dade 33177 tiene alguno por acá, déjeme saber por favor y tienen que más organizarse mejor cuando hay muchos carros al rededor, aveces se tenía que esperar porque los truck estaban en el, camino del cliente. Me fui como 3 semanas antes que se venciera el próximo mes, les deje saber en la oficina gracias. Los empleados adentro excelentes.
Betty S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NADINE E.
|
Expérience générale
Évaluation :
5
All are good... only the price a little more expensive... Thanks for everything!
PAULO C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEAN N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
sasha J.
Évaluation :
5
Each were unique in their own way. Three young black boys were my dearest. They were so kind and went above and beyond to help me out. I pray they grow to be fine young gentlemen one day. Tasha was helpful too and so was Emily Thanks.
VERA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heber T.
|
Expérience générale
Évaluation :
5
Agents was very helpful and polite on the phone setting up to the agent at local facility was exceptional. She explained covered my concerns and made it simple after a very hectic day. So some one should teach out let her team know service was excellent.
Peter A.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Douglas M.
|
Expérience générale
Évaluation :
5
Everything was smooth getting in, place is immaculate, staff is very friendly. Will definitely come back when I need more storage.
Alyssa H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lovensky D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL V.
|
Expérience générale
Évaluation :
2
Call me or check notes in reservation 347 819 5467
ALICIA T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heber T.
|
Premières impressions
Évaluation :
5
On my rental truck I was charged 100 $over my quote and nobody could tell me why. It was not rented from where my storage unit is though. It was rented from a location in Kissimmee Florida.
Trevor M.
|
Premières impressions
Évaluation :
5
only complaint the auto light near unit #1752 does not work.
Randy F.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ruth C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNISJAY V.
|
Premières impressions
Évaluation :
3
Better experience can be obtained from a cleaner grounds free of debris, gate repaired quickly since people pay extra for late access and internal roof repairs.
MARTHA M.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
lionel j.
|
Expérience générale
Évaluation :
5
NC
Luis B.
|
Premières impressions
Évaluation :
4
We were told to buy a lock for the storage unit, so we did, but then when we went to open our unit there was a brand new lock sitting inside of it. Oh well.
JUSTIN H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA T.
|
Premières impressions
Évaluation :
5
My unit even had a lock inside
john b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONIQUE G.
|
Premières impressions
Évaluation :
5
I am very satisfied with service will use again & again thanks a whole lot
Thelma L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank p.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
angela c.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill J.
|
Premières impressions
Évaluation :
2
I explained to the young lady that I have one unit there and I wanted another one. She gave me 2028. I didn't realize it was an inside unit, so I went back and asked for another one. This time the one 2471 that I was assigned, had a lock on it. At this time it was 7pm and the agents refused to let me inside. Finally, a representative came to the door to tell me they were closed and I told them that the unit I was assigned, was being occupied. She proceeded to assign me another unit and to tell me about a unit that I am being charged for that I do not own. The representative then assigns me the unit that I already have possession of. I told her over and over that, that unit2453 is already occupied by me. She didn't believe me so she agreed to walk to the unit, once she saw that it did have a lock, on it. She told me to just use the unit next to it , that had a green tag but it was not showing up in her system. So I have to spend today and the Uhaul to try to get all of this mess figured out.
DOING GOOD IN THE H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shante W.
|
Premières impressions
Évaluation :
5
Nice people nice place me and my husband love it
RUTH L.
|
Premières impressions
Évaluation :
5
Staff was friendly and very accommodating to my needs to a outside storage.
Edward D.
|
Premières impressions
Évaluation :
5
Muy Amables
georgina v.
|
Premières impressions
Évaluation :
5
Majority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.
omar w.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edgar G.
|
Premières impressions
Évaluation :
5
The customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.
Jeni H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
frances r.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Milton B.
|
Premières impressions
Évaluation :
5
Excellent service
Juan v.
|
Premières impressions
Évaluation :
5
EZ enrollment and a pleasant experience
Jay M.
|
Premières impressions
Évaluation :
5
Professional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+
leonard m.
|
Premières impressions
Évaluation :
5
Everything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!
Robert F.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.