Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The air conditioning malfunctioned on the long distance drive. This delayed us by around 2 hours
victoria G.
Évaluation :
1
The van was infested with roaches. Literally had to throw away so many of my Personal items.
Brittnie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgar A.
Évaluation :
5
As far as this location goes you can't improve on perfection, the crew were great. Fast check out, fast check in. Very good staff. I will definitely return to this location even if I have to travel out of my way. Out of 35yrs I have been renting from Uhaul this location far surpasses any other location I have been too.
larry V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHris H.
Évaluation :
2
The truck was clean but the truck need service to it bad. The company needs to have all trucks service before renting them out right away
Deidre S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis B.
Évaluation :
5
Smooth process would not change a thing. Thank you all.
Catherin Z.
Évaluation :
2
Le client n'a pas laissé de commentaire.
russell R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hamlyn R.
Évaluation :
2
The truck that I was given was so out of alignment that I had to hold the steering wheel all the way to the left, just to go straight. I didn't notice how bad the issue was until I was already on the highway with the truck fully packed. My wife called the location to detail the problem and she was told that it was our fault and that I should have inspected the vehicle.
Freddie P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chinara R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike C.
Évaluation :
5
Gentleman helped unhook the trailer from my vehicle. And he was very pleasant to work with
Mark R.
Évaluation :
5
The cargo van was not available when I checked in early, as I was told the vans on the lot were not ready to be rented. I returned 2 hours later and was given a van that was not clean (inside or out, empty water bottles in the doors, paper on the floor, filthy windows). and had 1/4 tank gas. I had a much better experience the week before.
Lisa W.
Évaluation :
3
the attention of the staff was terrible
Castor Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin E.
Évaluation :
5
Employees that worked that day were very professional, courteous and extremely helpful. One employee even helped me to place all of the boxes i purchased in the cargo van i rented. I had a very positive experience. I'm not sure that anything can be done about additional customer parking, but that would be my only suggestion.
Tenille A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
chedner D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FrankE R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew C.
Évaluation :
5
Make sure there have a note sign at the door to drop the keys
MAJORIE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Traci J.
Évaluation :
2
Le client n'a pas laissé de commentaire.
MARLON N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elroy R.
Évaluation :
5
Great service
Leontes A.
Évaluation :
5
Merci.
Keith L.
Évaluation :
5
Excellent customer service
Martha R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cleve K.
Évaluation :
3
I had an awful experience. 1. The pickup was three hours later then I requested. 2. They told the person picking up the truck that this was cancelled!!! 3. They did not have any trucks on site!!! Luckily one came in at the last minute. It had not gas in it. 4. I was charged more then expected. 5. The whole experience was bad!!
Andrys C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa W.
Évaluation :
4
The pricing felt like you were trying to hide charges of the over all price, wasn't informed I'd be paying before and after
Patrick G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELIPE D.
Évaluation :
3
The after hours return process has a flaw and won't allow to continue. It gets stuck when selecting if the trailer is clean or not, forcing you to select that is is NOT clean in order to complete the process. Now it creates a charge dispute with the credit card companies. This has happened twice already.
David J.
Évaluation :
1
I reserved a 10' truck for April 30 on line at 7:00 am. When I arrived on time to get my truck the staff said they did not have a truck for me, they were out. It cost me $200 to have to use a delivery service for office furniture I was planning to pick up myself that day because they were closed on Sunday. I went back the following day to make my regular home move on May 1 which was uneventful. Only had the truck for less than 3 hours. I fail to understand why you direct people to book on line in advance then have nothing in wait for them upon arrival. I have heard from others this is a regular Uhaul practice.
Kevin M.
Évaluation :
5
Keep doing what you are doing
Rhoan A.
Évaluation :
1
Have my reservation ready. Not delay me for 30 minutes while you look for another vehicle to fit my reservation. Also email me a receipt when I turn in the vehicle on time and not call me 30 minutes later asking me am I going to return the vehicle. Also have the vehicle cleaned enough on the front windshield so I can expect for damages not be covered with bugs on the front end and the windshield completely filthy. Also have the correct fuel level on the receipt I submitted an updated review but I don't know if it took that I have a photo with the mileage returning it exactly where I picked it up.
RONALD S.
Évaluation :
5
Very friendly staff, great truck, great price!!!
Carmen S.
Évaluation :
2
The truck still had leftover beer cans from I can assume the past user. And I never got the utility dolly that I needed. Fortunately I had a friend that had one I could use.
David N.
Évaluation :
5
Very nice people at this facility. I normally reserve so i'm in and out quickly.
Keith L.
Évaluation :
5
Excelente
Efrain O.
Évaluation :
3
3 employees we're eating Burger King at each counter, and would not acknowledge me or the other customer
Jon R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MUHAMMAD J.
Évaluation :
4
I would like the say a big thank you to the customer service agent who assisted me. His name is Matthew, and he was friendly, kind and patient with me. He took the time to explain the process of fixing some incorrect information I received. I would definitely recommend Uhaul and this location.
Nataye N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sonia S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael P.
Évaluation :
1
The person at the window didn't bother to see if I had a reservation, he straight up told me there was none and they had no trucks left, and started to argue with me saying that the central office had no idea what trucks they had making me call the central office to re assure me the reservation was guaranteed and after an hour of trying to find out what was going on he finally checked my reservation and found out I was right, then after all this I had made a reservation for 2 storage units at the nob hill location and when I went to drop off my belongings an pick up the Keyes they told me they had no units available and to top it off my original truck reservation was at the nob hill location which had cancel my reservation the night before that is the reason why I ended up at the location where I picked up the truck from, having to pay for more mileage and gas and a more expensive storage at a diferente place, so yes my entire experience with this rental was a definite nightmare call me if you want more details 9543268794
Julio M.
Évaluation :
5
canceling a persons reservation in 1 hour of being late without a phone call. Life happens and as it was I was an hour and a half late and had to take a 15' instead of 26'. It took 3 trips. A reservation is a reservation. At least at time of booking tell the client about this cancelation process if you are late.
Dawn A.
Évaluation :
5
Everyone at that location was friendly, helpful and understanding. Great staff.
Tricia M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
shennon R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
theresa S.
Évaluation :
5
Thanks for being open
Rosetta J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherelle M.
Évaluation :
4
Everyone was pleasant and the processes (rental and return) were more efficient and productive than my last rental. Vehicles showed wear but were maintained and safe.
Ken K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ravi S.
Évaluation :
3
Minimal space on lot.
STEVEN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY V.
Évaluation :
5
Everything actually went well, our storage had a non Functioning elevator do we had to keep the truck one more day and they gave me a credit for the extra time we had the truck. Merci
Allison N.
Évaluation :
5
More one way accommodations
Earl H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHARLES M.
Évaluation :
3
Tried to called regarding balance due o hold over 15 minutes
JEAN M.
Évaluation :
5
Elaine in Durant Ok was exceptional
Harry O.
Évaluation :
5
All good
Matthew A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose B.
Évaluation :
4
Always great customer service
Kimberly M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENELSON P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis C.
Évaluation :
2
The truck that I rented was ridiculous. The alignment was off, the doors would not close good and it was extremely hard to drive it on the highway.
Devindra S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eduardo K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sophia H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jedd A.
Évaluation :
1
Place was full of screws…. Take so long to leave the place… and the equipment wasn't ready
BRAYAN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
leandro L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALICIA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andy C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON L.
Évaluation :
5
Everyone in the store was extremely helpful and we were able to get in and out of there with the bike trailer they were able to help us with the electrical hookup and we were able to get the trailer back to you in one day I totally recommend you guys especially that store
Johnny R.
Évaluation :
5
These workers and Management are the BEST ..
Valry T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcelo M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori S.
Évaluation :
5
All good
Matthew A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ROSA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Henry D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
derrell M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Domingo N.
Évaluation :
5
A+
RICHARD S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimothy H.
Évaluation :
4
add or include hours on Sunday especially near the end and beginning of the month for people moving in and out of apartments and homes.
Rob m.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonard L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James P.
|
Expérience générale
Évaluation :
5
Your 1 employee helped me out 109002 because I don't know his name tell him thanxs his is great 😃👍
Richard M.
|
Expérience générale
Évaluation :
5
Great people
Vickie S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALLEN F.
|
Expérience générale
Évaluation :
5
All the staff at this location are very friendly!!
Linda P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DWAYNE B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hiram M.
|
Expérience générale
Évaluation :
5
I am 80years old and they had a lot of patience with me.
Eugene A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dywnette P.
|
Expérience générale
Évaluation :
1
First and formost, you continue to break stte l by prking uhaul equipmnt in handicapped parking spaces, second the key card never worked at all, third the min gate was in the open position when i ent to pick up my property
Your employees are rude and dont care
Next time ill call the police nd you will get a $250 fine for every handicapped pace you block
Richard R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel W.
|
Premières impressions
Évaluation :
5
Through the years, my family has always made this U-Haul location in Margate, Florida our first choice. That's because of all the reasons above (all rated "10" ) and it's also because of one more reason you left out...the entire staff has been very helpful & always shows genuine concern. That's important & also appreciated! Miranda & Angel are the best! Pleased customers, Leonard McDonald and Ernestine McDonald
leonard m.
|
Expérience générale
Évaluation :
5
I just you to know you did an EXCELLENT JOB choosing the RIGHT General Manager. Maranda Perkins. She is the reason I continue to give you my business and let everyone know that her location is the best. I don't want to get in much detail but she made a TERRIBLE situation for me regarding uhaul turn into an memory experience I will never forget. I sincerely want to Thank her from the bottom of my heart for caring for me as she did and providing the best customer service I received in my years on this earth. Sorry I'm still in the state of shock on how she made my stressful moving experience the best to this day. You are a GREAT ASSET to uhaul and they deserve to know what you mean to customers like me renting from uhaul. Thank you again.
Cedric C.
|
Premières impressions
Évaluation :
3
The Uhaul online system sucks, communication is key if there is something wrong with a reservation don’t wait until customer gets into the store and the reservation or equipment is not available
Yves P.
|
Premières impressions
Évaluation :
5
No complaints at all thx for all the good s
Cherling D.
|
Expérience générale
Évaluation :
1
Nobody to help with the storage, my gate card fidnt eork after 3 hours, nobody told me i can only use a round lock key for the storage, With the van i had adjust the time on you app to 12.30, i was there about that time, had 2 bans reserved accidently and both were cancelled. Your places are horribled, the workers are there gor the money only and not to help the customer I am disgusted with uhaul, trucks get stuck at the exisy when im there, this has happened more than one Nobody educates or informs the reservation eas canceled even though there were seserved for the same time, Oh and btw the counter girl picks up the phone 'please hold "and puts them on hold All of a sudden and emergency contact with all info is required, including street address
Richard R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank p.
|
Expérience générale
Évaluation :
5
Cool Management especially the Manager herself.. Very patient Boss who could bang gavels left, right and center with force but always choose the rational and quiet way to resolve issues. I'm my opinion, the Best of any Managers I've ever related to.
omar w.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANA M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annette W.
|
Expérience générale
Évaluation :
5
Was so easy and convenient
arlene r.
|
Online Move In
Évaluation :
5
Always a pleasure
Frank p.
|
Premières impressions
Évaluation :
4
very busy store!!’ so give yr self time the employees do take care of you but they need help!!
evelyn C.
|
Premières impressions
Évaluation :
1
Rented trucks and storage space for from your company for many many years all of a sudden I'm blacklisted and nobody can explain why
Bernard J.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
LORI E.
|
Online Move In
Évaluation :
5
The girl w2ho helped me on the phone went above and beyond to help me
Barbara D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUIS J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert T.
|
Online Move In
Évaluation :
5
The online check-in and check-out options are very convenient and service is excellent.
Nicolas A.
|
Online Move In
Évaluation :
5
Everyone is great and helpful, especially Maranda and Angel - thank you very much to all staff members 😊
JUAN CARLOS B.
|
Premières impressions
Évaluation :
1
Horrible customer service in store
ALICIA T.
|
Expérience générale
Évaluation :
4
I appreciate the service given. Thank you
Johanne D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
velina n.
|
Expérience générale
Évaluation :
4
Very clean, easy access , friendly staff
Julie K.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES K.
|
Expérience générale
Évaluation :
4
The staff was very nice and professional and courteous the only issue I had was the access door to building D where my storage facility was never worked when you put in the code and access was sometimes frustrating other than that everything else was nice
peter m.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claire S.
|
Expérience générale
Évaluation :
3
I did not move my belongings please call at 7866196826
Terrence M.
|
Expérience générale
Évaluation :
5
The manager was very pleasant and help me out, i have been going here for years and had no problems
Tha k you
BRIDGETT H.
|
Expérience générale
Évaluation :
5
Aucun
velina n.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES K.
|
Premières impressions
Évaluation :
2
Young staff member was not knowledgeable. Asked for prorate and was looked at like an idiot, then told Uhaul does not do that. I understand it was in the contract, but MANY things are in the contract and I opened the unit 2 years ago, one forgets! I paid $128,05 for only 5 days…thanks for nothing! Other storage units prorate and I will NOT recommend UHAUL to any of my contacts.
Khrysttel F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S.
|
Expérience générale
Évaluation :
5
Great Service
Antonia J.
|
Premières impressions
Évaluation :
3
Le faltó luz y mantener el gate cerrado estubo abierto por mucho tiempo, y eso no es seguro, para una dama entrar ahí sin el gate cerrado. , pero no me movie por eso, me mude a Miami Dade 33177 tiene alguno por acá, déjeme saber por favor y tienen que más organizarse mejor cuando hay muchos carros al rededor, aveces se tenía que esperar porque los truck estaban en el, camino del cliente. Me fui como 3 semanas antes que se venciera el próximo mes, les deje saber en la oficina gracias. Los empleados adentro excelentes.
Betty S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NADINE E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heber T.
|
Expérience générale
Évaluation :
5
Agents was very helpful and polite on the phone setting up to the agent at local facility was exceptional. She explained covered my concerns and made it simple after a very hectic day. So some one should teach out let her team know service was excellent.
Peter A.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Douglas M.
|
Expérience générale
Évaluation :
5
Everything was smooth getting in, place is immaculate, staff is very friendly. Will definitely come back when I need more storage.
Alyssa H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lovensky D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL V.
|
Expérience générale
Évaluation :
2
Call me or check notes in reservation 347 819 5467
ALICIA T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heber T.
|
Premières impressions
Évaluation :
5
On my rental truck I was charged $100 over my quote and nobody could tell me why. It was not rented from where my storage unit is though. It was rented from a location in Kissimmee Florida.
Trevor M.
|
Premières impressions
Évaluation :
5
only complaint the auto light near unit #1752 does not work.
Randy F.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ruth C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNISJAY V.
|
Premières impressions
Évaluation :
3
Better experience can be obtained from a cleaner grounds free of debris, gate repaired quickly since people pay extra for late access and internal roof repairs.
MARTHA M.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
lionel j.
|
Expérience générale
Évaluation :
5
Fueron muy amables y serviciales. Lo recomiendo plenamente.
ramon q.
|
Expérience générale
Évaluation :
5
I Was in your Storage Facility at Margate for 5 Years - Anytime I Called with a Question or Problem, they were Very Attentive, Very Helpful & Accommodating. An "Excellent Staff" at Your Margate Store for Over 5 Years & Running!!!
SAMUEL L.
|
Expérience générale
Évaluation :
5
NC
Luis B.
|
Premières impressions
Évaluation :
4
We were told to buy a lock for the storage unit, so we did, but then when we went to open our unit there was a brand new lock sitting inside of it. Oh well.
JUSTIN H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jarrett T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Olga Teresa S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
charlissea A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN P.
|
Expérience générale
Évaluation :
5
It really is free storage for a month when you rent a truck. They even give you more than 1 unit if they do not have a big enough unit to match your truck size rental. I rented a 26 foot truck. Be sure to remind the employee when you pick up your truck though. They don't always remind you
RONALDA A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfredo S.
|
Expérience générale
Évaluation :
5
My unit even had a lock inside
john b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONIQUE G.
|
Premières impressions
Évaluation :
5
I am very satisfied with service will use again & again thanks a whole lot
Thelma L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ja-Rawle Rishawn C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELLIOT A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Y.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
charlissea A.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank p.
|
Premières impressions
Évaluation :
5
Great staff service as always. Friendly with a smile...
Jessie L.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
ANGELITA R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William V.
|
Expérience générale
Évaluation :
2
I called the office with questions and was on hold for 30 minutes. When I arrived to rent a storage room, there was one worker in the office and when the phone rang, she would answer and put the caller on hold.
Christopher L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
angela c.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
REKO M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES C.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
James K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIEGO B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANOEL T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
gianni t.
|
Expérience générale
Évaluation :
5
Very helpful and climate control is a plus
Also very clean and well maintained & secure
stephen g.
|
Premières impressions
Évaluation :
5
Easy to deal with great management.
SEAN K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill J.
|
Premières impressions
Évaluation :
2
I explained to the young lady that I have one unit there and I wanted another one. She gave me 2028. I didn't realize it was an inside unit, so I went back and asked for another one. This time the one 2471 that I was assigned, had a lock on it. At this time it was 7pm and the agents refused to let me inside. Finally, a representative came to the door to tell me they were closed and I told them that the unit I was assigned, was being occupied. She proceeded to assign me another unit and to tell me about a unit that I am being charged for that I do not own. The representative then assigns me the unit that I already have possession of. I told her over and over that, that unit2453 is already occupied by me. She didn't believe me so she agreed to walk to the unit, once she saw that it did have a lock, on it. She told me to just use the unit next to it , that had a green tag but it was not showing up in her system. So I have to spend today and the Uhaul to try to get all of this mess figured out.
DOING GOOD IN THE H.
|
Premières impressions
Évaluation :
5
I want to thank Angel the assistant manager & Miranda the manager. For being king, helpful and specially for knowing what they where doing. Because of them I Chose Uhaul. If I would of listen to the customer reps that I spoke to before communicating with Miranda & Angel you would of lost a customer. I'm sorry but your customer service reps need more training.
Zoraida F.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
grace w.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shante W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helene K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John F.
|
Expérience générale
Évaluation :
5
Nice people nice place me and my husband love it
RUTH L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank p.
|
Premières impressions
Évaluation :
4
Prices got too high
Paul W.
|
Expérience générale
Évaluation :
5
Angel was courteous professional and very polite he exceeds at his customer service skills and is an asset to the company it is not often that you find an employee that enjoys this job
Mechac T.
|
Expérience générale
Évaluation :
5
UHAUL the best I give you all 5 FIVE STARS
Jesus M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
greg p.
|
Expérience générale
Évaluation :
5
Staff are great and friendly. They deal with a lot of customers who don't take the thank to thank them for helping them out.
Shaun G.
|
Expérience générale
Évaluation :
5
This store was the best I have visited lately. Extremely organized and very clean.
Bettye J.
|
Expérience générale
Évaluation :
5
this team is the best I give Them 5 STAR
Jesus M.
|
Premières impressions
Évaluation :
5
Merci
Wilton P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dale d.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN K.
|
Expérience générale
Évaluation :
5
Staff was friendly and very accommodating to my needs to a outside storage.
Edward D.
|
Premières impressions
Évaluation :
5
Merci!
Wilton P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy B.
|
Premières impressions
Évaluation :
5
Muy Amables
georgina v.
|
Premières impressions
Évaluation :
5
If I ever needed U-Haul assistance again, I will come back and visit this location
Doris P.
|
Expérience générale
Évaluation :
5
Professional, Courteous, and Quick. Bravo.
JOE L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Remi T.
|
Premières impressions
Évaluation :
5
The general manager lady was great!
Margaret S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne O.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David R.
|
Expérience générale
Évaluation :
5
Majority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.
omar w.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edgar G.
|
Premières impressions
Évaluation :
5
Miranda is the best!!
Laurie L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio R.
|
Expérience générale
Évaluation :
5
The customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.
Jeni H.
|
Premières impressions
Évaluation :
5
Very good
Wayne B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen S.
|
Expérience générale
Évaluation :
5
Great service, courteous and knowledgeable personnel
Ivettte G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLEEN B.
|
Expérience générale
Évaluation :
5
My items was well kept it was just as I left it one year ago, one most important Things it smell good thank you Uhaul.
Juliana B.
|
Expérience générale
Évaluation :
5
very good
Thanks
Michel F.
|
Expérience générale
Évaluation :
5
love going to uhaul in margate on state rd 7. Always nice and friendly
bobbi B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ken j.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
frances r.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Milton B.
|
Premières impressions
Évaluation :
5
The store manager, MARANDA PERKINS, in Margate Fl was professional, friendly & always helpful. Excellently run facility. Thank you Maranda & staff.
MARIA M.
|
Expérience générale
Évaluation :
5
Friendly costumer service
Cecilia T.
|
Expérience générale
Évaluation :
4
Mr. Angel is the best. The rest of the office staff are unfriendly and crude.
Helen S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Johnathan S.
|
Expérience générale
Évaluation :
4
i have being automatically charge on my credit card for another month storage when i turn in my storage last month on the 30th why is this it was on auto pay and you all still charge me
Harrynarine M.
|
Expérience générale
Évaluation :
2
I've been with this storage facility for many years. Unfortunately the service has diminished over the years as far as billing and access. I'm now seeking other storage services with better rates and storage area and quality.
FABIAN C.
|
Expérience générale
Évaluation :
5
Our experience was good. The air conditioned units are easy to access. We were not aware of the dollies being readily available until later, so ask about their location. We would certainly rent here again.
Charles T.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Johnathan S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Helena L.
|
Expérience générale
Évaluation :
5
Miranda was a great help to me...
Michelle A.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
anne w.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
AUDREY B.
|
Expérience générale
Évaluation :
3
There's an issue with house keeping. They are not thoroughly cleaning the units meaning: there's trash left behind by people the moved and days goes by before its removed. They need to work on a system. Average but there's room to improve. I really don't want a call regarding my survey.
Guylen A.
|
Expérience générale
Évaluation :
5
Miranda (office manger) and the entire staff were professional, extremely helpful and friendly. So glad I booked a truck & storage unit at this location - excellent customer service! Merci.
MARIA M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B.
|
Expérience générale
Évaluation :
5
The staff was very helpful and friendly. They are doing an amazing job at this location.
kyli b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don I.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashley w.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles T.
|
Premières impressions
Évaluation :
5
We had a storage unit there for over a year and never had any issues. The facility was clean and easy to access. I felt confident that my valuables were secure.
Barbara G.
|
Expérience générale
Évaluation :
5
Great experience
theresa i.
|
Expérience générale
Évaluation :
1
unprofessional ripe off.. One staff gave me prize for a truck have a flat, from the first price.. the storage have rotton Mouse droppings all on my bed furniture Very bad experience
ORVILLE G.
|
Expérience générale
Évaluation :
5
Using U-Haul annually for over 40 years, due to my employment always requiring annual relocation. Always excellent service.
Lee B.
|
Expérience générale
Évaluation :
5
Very friendly and professional staff. Quick and efficient service desk staff.
Luis C.
|
Expérience générale
Évaluation :
5
Quick to process request, organised and clean .
Michel F.
|
Premières impressions
Évaluation :
3
What was EXTREMELY upsetting was the fact that I just paid my rent 10 days ago, moved out and was NOT refunded a prorated amount for time spent. Not good for customer service. Felt taken advantage of!
Trudy Ann E.
|
Expérience générale
Évaluation :
5
Excellent service
Juan v.
|
Premières impressions
Évaluation :
1
I got a truck had some people to pack up my things get to the u-haul storage place to unload my stuff in the truck and the storage was occupy it stated that December 1st so i had a horrible experience
valorie c.
|
Premières impressions
Évaluation :
2
No great staff, actually the costumer service is bad...really bad, don’t have the right answers just a general answer, staff is afraid to approach with a solution....
oMAR G.
|
Expérience générale
Évaluation :
5
very good service
jorge l.
|
Premières impressions
Évaluation :
2
My ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!
Laura B.
|
Expérience générale
Évaluation :
5
Great service from all customer services rep
Jorge L.
|
Expérience générale
Évaluation :
5
EZ enrollment and a pleasant experience
Jay M.
|
Premières impressions
Évaluation :
5
Excellent
Leonardo B.
|
Expérience générale
Évaluation :
5
Professional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+
leonard m.
|
Premières impressions
Évaluation :
5
Excellent staff!!!
Joseph C.
|
Expérience générale
Évaluation :
5
Wonderful staff, very helpful is resolving any issues!!
zonia s.
|
Expérience générale
Évaluation :
5
Angel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel
Joann O.
|
Expérience générale
Évaluation :
5
Great service from Yanira
Clemencia D.
|
Premières impressions
Évaluation :
5
I always have a pleasant experience at the Margate location
A VISION OF R.
|
Premières impressions
Évaluation :
5
Great customer service. Storage clean
Cecilia T.
|
Premières impressions
Évaluation :
5
Keep up the good work and communication. Merci!
AUDREY L.
|
Expérience générale
Évaluation :
2
Manager was inpossibe to after 8phone messages i gave up
Sarah D.
|
Expérience générale
Évaluation :
5
Friendly and helpful staff. Very efficient. Your in and out in minutes.
Susan S.
|
Expérience générale
Évaluation :
5
Thank you for your services.
sasha i.
|
Expérience générale
Évaluation :
5
Maranda was friendly and explained everything clearly
Kira B.
|
Premières impressions
Évaluation :
5
Very peasant employee.
DONNA R.
|
Premières impressions
Évaluation :
5
It was very nice and I would recommend friends to rent from there
Andrea W.
|
Expérience générale
Évaluation :
5
Great team and attitude
Steven J.
|
Expérience générale
Évaluation :
5
Jennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great
anthony i.
|
Premières impressions
Évaluation :
4
Only complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in
barry j.
|
Expérience générale
Évaluation :
5
Very clean spacious environment great customer service as well
Jodian B.
|
Expérience générale
Évaluation :
5
They take care good every time I come nice service. Merci
HOA N.
|
Expérience générale
Évaluation :
1
between the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.
JACLYN Q.
|
Expérience générale
Évaluation :
5
I was very satisfied.
Paul B.
|
Expérience générale
Évaluation :
5
Thanks
Orlando R.
|
Premières impressions
Évaluation :
5
Great staff and safe location.
DWIGHT T.
|
Premières impressions
Évaluation :
4
Very nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!
Priscila C.
|
Expérience générale
Évaluation :
5
Im so satisfied with the time period I spent with the company. Thank you!!!
Kirsy S.
|
Expérience générale
Évaluation :
4
The staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.
LISA G.
|
Expérience générale
Évaluation :
2
I rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Faible
Dale V.
|
Premières impressions
Évaluation :
5
Everything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!
Robert F.
|
Premières impressions
Évaluation :
5
Really, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Merci.
humberto a.
|
Expérience générale
Évaluation :
4
No comment.
Perrin M.
|
Expérience générale
Évaluation :
5
Maranda was very kind and made everything easy for us. Thanks
Peter D.
|
Premières impressions
Évaluation :
4
Happy Holidays
DWIGHT T.
|
Premières impressions
Évaluation :
4
All customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move
janet h.
|
Premières impressions
Évaluation :
1
Went back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least
Athaliah A.
|
Premières impressions
Évaluation :
3
My experience was not 100 % due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering
Julissa R.
|
Expérience générale
Évaluation :
5
We had the storage unit for 4 years.Everything was excellent.
LAZARO B.
|
Expérience générale
Évaluation :
5
Good service
BELLANGE V.
|
Expérience générale
Évaluation :
5
Always clean and well managed. My 5th time renting. Merci
Micheline P.
|
Expérience générale
Évaluation :
5
Everything was great, just thought it was 24hr access
ronald A.
|
Réservation
Évaluation :
5
Statified
MONIQUE G.
|
Expérience générale
Évaluation :
3
Well taking care of
ronald A.
|
Réservation
Évaluation :
5
Thank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.
Sondra L.
|
Expérience générale
Évaluation :
5
It was exactly as advertised
Robert G.
|
Expérience générale
Évaluation :
5
Felt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Merci
JOSEPH D.
|
Expérience générale
Évaluation :
5
Thanks
Gabriel P.
|
Expérience générale
Évaluation :
4
Check in of truck way fine,d id no use ahora te ás only outsider available.
LUIS R.
|
Réservation
Évaluation :
2
Bad customer service over the phone.
Alvin B.
|
Réservation
Évaluation :
5
Miranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)
Yaminah C.
|
Expérience générale
Évaluation :
5
I always use this uhaul !!
Ruben R.
|
Expérience générale
Évaluation :
4
First it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+
Patricia K.
|
Réservation
Évaluation :
5
I have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.
Contance N.
|
Expérience générale
Évaluation :
5
Nice facility
Gary G.
|
Expérience générale
Évaluation :
1
Very difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.
Christopher E.
|
Expérience générale
Évaluation :
3
The reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.
BETSY J.
|
Expérience générale
Évaluation :
4
In the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.
marcio m.
|
Expérience générale
Évaluation :
1
The storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!
Alicia B.
|
Expérience générale
Évaluation :
1
I had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018
Marquita D.
|
Expérience générale
Évaluation :
5
The staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help
William K.
|
Expérience générale
Évaluation :
3
Please do a better job with extermination, there were bugs crawling all over my things.
STEPHANIE R.
|
Expérience générale
Évaluation :
4
Great work! Thank you
Ramon L.
|
Expérience générale
Évaluation :
3
The issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.
Marie p.
|
Expérience générale
Évaluation :
4
Love the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.
LYNN J.
|
Expérience générale
Évaluation :
5
Great facility. great staff!
Dennis w.
|
Expérience générale
Évaluation :
5
This is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.
Melanie S.
|
Expérience générale
Évaluation :
5
GREAT!!!
Richard J.
|
Expérience générale
Évaluation :
5
I love U Haul.
Debra A.
|
Expérience générale
Évaluation :
1
Employees need training
Nallton S.
|
Expérience générale
Évaluation :
2
Overall I had three poor experiences with U Haul. I will not be a returning customer.
Amber M.
|
Expérience générale
Évaluation :
5
Thank you
You’re the best.
Kamel
KAMEL S.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.