Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only thing see is the 5 by 10 is too
Small it need a little more space
MICHELLE B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANA M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
theodore K.
Évaluation :
1
If I didn't have to wait almost 30 minutes in a line off a busy street then I would have asked for my money back. The young gentleman that helped me was very kind but completely under trained. I advised him that I was looking to rent a box truck to pick up a refrigerator that I had ordered from Best Buy. I asked him if the back of the box truck was big enough to fit one in there standing up. He said he didn't know but asked his coworker. To whom replied yeah it's six feet. So looking at the specifications from Best Buy, it was to fit in the truck. When I got into the truck, they had left the door open with it running. No one was out there to advise me of anything on the truck or walk around and inspect it with me. As I'm driving to Best Buy about 3-4 miles up the road everything seemed fine. I get there and there's no ramp or dolly in the back of this truck. I've rented many trucks from uhaul and always had a dolly in the back. Best Buy then sends 2 more of their employees to help the one who was expecting to just wheel the fridge up the ramp. As the guys are literally lifting this fridge, it will not fit standing up. So I end up taking the fridge on its side which is no big deal except for the fact that the fridge will now need to be left unplugged and upright for a complete 24 hrs to allow the oil to flow back into the compressor. As I go to drive away from Best Buy the truck starts making this weird jerking/delayed motion as I take off coming from complete stops. Nervous to continue driving like that I pull off the side of the road and attempt to call uhaul. I was on hold for so long that I was able to text my uncle (while still on hold) AND he was able to drive to me and assist me with the “issueâ€. Apparently there's a trailer hitch button that needs to be pressed to turn it off when you're not using a trailer with the truck. My uncle points out that the sticker on the dashboard is a bit confusing because it should state make sure light is off of not in use. A tripe that should have literally taken me an hour, hour and a 1/2 tops took me 4(!!!), 4 hours! Not to mention the addition 30 minutes waiting to return the truck. When an employee finally came, he just said you can leave the truck there. No check out or conversation of any issues just on to the next truck in line because there was at least 5 behind me waiting as well.
CHARLENE R.
Évaluation :
3
The return information should have been on the paperwork
ADRIAN W.
Évaluation :
5
After being put on hold for 25 min.s twice, I called again and Mark answered and was friendly and efficient and I had my truck booked within five minutes
CHRISTINE H.
Évaluation :
3
The truck was dirty inside the cab mud was on the passenger side and we found a empty drink can. inside truck bed had trash in it and ramp was also dirty. Have never got a truck in this condition very disappointing.
STORMIE H.
Évaluation :
5
The time I went there ii had a great service the customer service the men in the back .it was so quick I was very happy .it was done iprofessionaly.
EVE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO M.
Évaluation :
5
Mirrors were very loose, transmission skipped in reverse, rear suspension needs attention.
JOSEPH G.
Évaluation :
5
It went well and the staff was helpful, professional, and took initiative to make sure vehicle was in good condition. I would go to this location again.
LUISA A.
Évaluation :
5
Great experience and i tell everyone. U made it so convenient
john D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annette W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EUGENE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINCOLN T.
Évaluation :
5
Was so easy and convenient
arlene r.
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Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
EDWARD R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARL B.
Évaluation :
5
Nothing the was friendly and knowledgeable
ONEIL C.
Évaluation :
3
I am sorry for the rating, reason for the rating is because when I went to pick up the truck I reserved a month earlier, I was told that they had mistakenly given it to someone else. I waited three hours until one became available which was a huge inconvenience. I was not compensated for the loss of time. I thought I would at least get some kind of credit
David G.
Évaluation :
1
did not open doors until late even know we had a reservation. Team was rude. The first truck had ZERO gas. There excuse was "oh well that's how it was brought back to us"
BRIAN J.
Évaluation :
5
Hello, I thank the staffs at U-haul for provided me search a legendary customer service, their equipments where way cleaner than some other U-haul places. I thank Angel, the customer service agent that were so kind and very professional taking his time to explained things t ok me. Thank you Angel, I hope you guys continue to higher professional like him to be the front figure of your company. Thank you for doing your best to keep it clean even during Coved-19.
FAVERNISE D.
Évaluation :
1
My experience here has been a complete nightmare. Staff is beyond rude. I made a reservation for a truck and they gave it to someone else that arrived AFTER us. Calling customer service was just as bad. the "supervisor" refused to take my phone call. All around unprofessional.
THOMAS E.
Évaluation :
5
Sale person was amazing
ELVIS P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jameer S.
Évaluation :
5
Always a pleasure
Frank p.
|
Premières impressions
Évaluation :
4
very busy store!!’ so give yr self time the employees do take care of you but they need help!!
evelyn C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
OSCAR G.
Évaluation :
5
My truck was little old but it did its job staff was very nice to me.
STEVE G.
Évaluation :
1
Rented trucks and storage space for from your company for many many years all of a sudden I'm blacklisted and nobody can explain why
Bernard J.
|
Expérience générale
Évaluation :
5
The employees were very helpful, and courteous!
DAVID L.
Évaluation :
3
I was supposed to pick up the truck at 6:30 am on Sunday but the code to collect the key did not work, I called customer service and they could not open the key box either, I had to wait until 9:00 for them to open the store and give me the key, I noticed that they had the key with them hanging on the wall
Luis P.
Évaluation :
5
Great service
ROCIO Q.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott S.
Évaluation :
5
Keep doing what you are doing. Your friendly staff and system makes it easy to rent at this location. I appreciate what you are doing to help and accommodate your customers. Thank you,
JORGE B.
Évaluation :
4
All good.
Matthew A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Reynold C.
Évaluation :
5
excellent service Very nice people
CARLOS P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURA G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RAMON G.
Évaluation :
5
Excellent
MARC-ANTOINE A.
Évaluation :
5
Help with storage
CORINA K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELZBETH G.
Évaluation :
4
Check the trucks before you rent them. My had tiny ants and the light kept coming on for the TIRE that it was LOW on AIR.
dawn S.
Évaluation :
5
Great Services!!!
ines M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA B.
Évaluation :
5
Nothing. We had to change our schedule several times and they were very accommodating. Everything worked out perfectly for us.
Stephen K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALIDE B.
Évaluation :
5
No comments. Great services and equipments.
Raul Joel Ramon M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
LORI E.
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Online Move In
Évaluation :
5
This margate's office is excellent
Kevinson D.
Évaluation :
5
The only issue was that the trailer cable was damaged and had to swap out for a new one which delayed me about 15 minutes
GEORGE L.
Évaluation :
5
I have no issues,just keep up the good work.
ONEIL C.
Évaluation :
5
Nothing. Also, Shaun (sp ?) was really nice and professional when I dropped off the equipment.
DAVID K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANICE M.
Évaluation :
5
ðŸ‘
Juan R.
Évaluation :
5
Very friendly people. Excellent customer service.
RICHARD S.
Évaluation :
5
It's OK
SERGE G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SERGIO P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTOINETTE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORRAN G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANTAL L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
NICOLAAS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
COSMO W.
Évaluation :
5
Best uhaul location around. Such amazing customer service. Manager Maranda is always friendly and accommodating.
Jeni H.
Évaluation :
5
The girl w2ho helped me on the phone went above and beyond to help me
Barbara D.
|
Premières impressions
Évaluation :
5
Excellent service. Stellar management.
Cosmo W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Saville C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GIOVANNY T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANTZ S.
Évaluation :
5
Great customer service and availability.
SERGIO C.
Évaluation :
5
Like I say this location is really appreciate for their services see you guys soon thank you
GUITOT E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUIS J.
|
Expérience générale
Évaluation :
4
I had to call Uhaul service to replace the tire on the driver side. it was worn out, cuts where you can see the cables inside the tire and a big bulge. I saw this when I was in GA rest stop. lucky I did, once in the mountains if the tire would Explode, I would had been stranded since there is no call service. They should make sure all tires are in safe condition. lost an hour of a 14 hour trip cause of this.
MANUEL V.
Évaluation :
5
Very courteous and respectful and professional
KATHLEEN F.
Évaluation :
5
The only problem I had was trying to return the truck. The 24/7 was not user friendly. I had to call and wait for 30 mins till someone was able to help me return the truck. The site itself was not working. The customer service person was able to talk me through it and made it very east to return then. She was very curtious and very helpful.
DIANNA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLIFFORD W.
Évaluation :
5
Very positive experience. Employees are very helpful.
GIBSON A.
Évaluation :
1
Was never greeted by staff. Staff was too busy playing on their phones talking about wedding plans. It was like I was an inconvenience to the staff for being there. Not a smile and did not speak clearly in a friendly manner. Rude staff, did not even direct me to vehicle. They made me look for the vehicle myself.
EDWIN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
URBAINW L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD D.
Évaluation :
1
When you have a confirmed reservation U-Haul should not release the last unit of the confirmed type to someone who walks in off the street.
MICHAEL W.
Évaluation :
5
Everything was exceptional.. very happy with the service from the 800 number I called to the location I picked up at .
RICHARD S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NANCY G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert T.
|
Online Move In
Évaluation :
2
Follow up & contact customer when the customer has reached out to you (via phone conversations with local office, and national office which initiated an email to the manager requesting a search and customer follow-up) inquiring about a transponder left in the truck. Was it discovered before renting the vehicle immediately after the truck was returned? Was the vehicle inspected before subsequent rental? Was it discovered after the subsequent rental, who knows? After a week I have yet to receive a call from the manager (M). Customer service can be measured in many ways effecting future business.
KENNETH K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos R.
Évaluation :
3
Stop renting and confirming appointments for trucks and they are not available. People were arguing over truck rented out that they had reservations for. Please hire more people on Saturday and Sunday shifts, busy days and over crowded.
CRYSTAL C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
UZI D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN S.
Évaluation :
1
Reserved truck was not available. I was told I had to go to another location after waitingvonvlihe for over an hour ecenthough I had checked in online. Whats the purpose of checking in on line or reserving a truck. One of the other employees was a smart mouth and made it seem like it wasn't a big deal. I had nen waiting at my apt to move my stuff and had to pay them more money for hours spent at the location. Very upsetting
WANDA H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RAMON J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
OLADAPO S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NAFIS D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADUKE Y.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sergio B.
Évaluation :
3
Pay rate for being a little late
JEANETTE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOAO D.
Évaluation :
1
Horrible experience and definitely not recommending U Haul to anyone. You don't care about your customers and it shows.
Gino P.
Évaluation :
5
The online check-in and check-out options are very convenient and service is excellent.
Nicolas A.
|
Online Move In
Évaluation :
5
nice and prompt
ELSON D.
Évaluation :
5
OVERALL, UHAUL DID AN EXCEPTIONAL JOB. WE TRIED TO GET A TIME WHEN THE CONTAINER WAS GOING TO BE DELIVERED SO WE COULD LOAD IT AND YOUR CENTRAL PHONE SYSTEM WAS NOT HELPFUL. THEY INSTRUCTED US TO CALL (AS I REMEMBER) CUSTOMER SERVICE IN PHOENIX AND NOBODY ANSWERED THE PHONE. CALLED BACK T YOU CENTRAL HELP LINE AND ALL THEY SAID IS TO KEEP TRYING UNTIL SOMEONE ANSWERS. NO RECORDING OR NOTHING
Gary G.
Évaluation :
5
clean windshield better, water marks so kind of cloudy.
MANUEL V.
Évaluation :
1
Train employees! They're rude and don't know what they're doing! Didn't even know if they supplied or how to rent us moving pads?
MICHAEL L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERRI N.
Évaluation :
5
Everyone is great and helpful, especially Maranda and Angel - thank you very much to all staff members 😊
JUAN CARLOS B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RALPH T.
Évaluation :
1
Horrible customer service in store
ALICIA T.
|
Expérience générale
Évaluation :
4
I appreciate the service given. Thank you
Johanne D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
velina n.
|
Expérience générale
Évaluation :
4
Very clean, easy access , friendly staff
Julie K.
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES K.
|
Expérience générale
Évaluation :
4
The staff was very nice and professional and courteous the only issue I had was the access door to building D where my storage facility was never worked when you put in the code and access was sometimes frustrating other than that everything else was nice
peter m.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claire S.
|
Expérience générale
Évaluation :
3
I did not move my belongings please call at 7866196826
Terrence M.
|
Expérience générale
Évaluation :
5
The manager was very pleasant and help me out, i have been going here for years and had no problems
Tha k you
BRIDGETT H.
|
Expérience générale
Évaluation :
5
Aucun
velina n.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES K.
|
Premières impressions
Évaluation :
2
Young staff member was not knowledgeable. Asked for prorate and was looked at like an idiot, then told Uhaul does not do that. I understand it was in the contract, but MANY things are in the contract and I opened the unit 2 years ago, one forgets! I paid $128,05 for only 5 days…thanks for nothing! Other storage units prorate and I will NOT recommend UHAUL to any of my contacts.
Khrysttel F.
|
Expérience générale
Évaluation :
5
Agents was very helpful and polite on the phone setting up to the agent at local facility was exceptional. She explained covered my concerns and made it simple after a very hectic day. So some one should teach out let her team know service was excellent.
Peter A.
|
Premières impressions
Évaluation :
5
Everything was smooth getting in, place is immaculate, staff is very friendly. Will definitely come back when I need more storage.
Alyssa H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lovensky D.
|
Expérience générale
Évaluation :
2
Call me or check notes in reservation 347 819 5467
ALICIA T.
|
Premières impressions
Évaluation :
5
On my rental truck I was charged $100 over my quote and nobody could tell me why. It was not rented from where my storage unit is though. It was rented from a location in Kissimmee Florida.
Trevor M.
|
Premières impressions
Évaluation :
5
only complaint the auto light near unit #1752 does not work.
Randy F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNISJAY V.
|
Premières impressions
Évaluation :
5
NC
Luis B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA T.
|
Premières impressions
Évaluation :
5
My unit even had a lock inside
john b.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONIQUE G.
|
Premières impressions
Évaluation :
5
I am very satisfied with service will use again & again thanks a whole lot
Thelma L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert V.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank p.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
angela c.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill J.
|
Premières impressions
Évaluation :
2
I explained to the young lady that I have one unit there and I wanted another one. She gave me 2028. I didn't realize it was an inside unit, so I went back and asked for another one. This time the one 2471 that I was assigned, had a lock on it. At this time it was 7pm and the agents refused to let me inside. Finally, a representative came to the door to tell me they were closed and I told them that the unit I was assigned, was being occupied. She proceeded to assign me another unit and to tell me about a unit that I am being charged for that I do not own. The representative then assigns me the unit that I already have possession of. I told her over and over that, that unit2453 is already occupied by me. She didn't believe me so she agreed to walk to the unit, once she saw that it did have a lock, on it. She told me to just use the unit next to it , that had a green tag but it was not showing up in her system. So I have to spend today and the Uhaul to try to get all of this mess figured out.
DOING GOOD IN THE H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shante W.
|
Premières impressions
Évaluation :
5
Nice people nice place me and my husband love it
RUTH L.
|
Premières impressions
Évaluation :
5
Staff was friendly and very accommodating to my needs to a outside storage.
Edward D.
|
Premières impressions
Évaluation :
5
Muy Amables
georgina v.
|
Premières impressions
Évaluation :
5
Majority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.
omar w.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edgar G.
|
Premières impressions
Évaluation :
5
The customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.
Jeni H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
frances r.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Milton B.
|
Premières impressions
Évaluation :
5
Excellent service
Juan v.
|
Premières impressions
Évaluation :
5
EZ enrollment and a pleasant experience
Jay M.
|
Premières impressions
Évaluation :
5
Professional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+
leonard m.
|
Premières impressions
Évaluation :
5
Everything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!
Robert F.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.