Customer Reviews for U-Haul Moving & Storage of Markham

1424 évaluations

16643 Kedzie Ave   Markham, IL 60428

(708) 331-8925

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 331-8925

16643 Kedzie Ave
Markham, IL 60428

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWANE P. 
Évaluation :
5

Excellent service and extremely patient!

DEANGELA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY S. 
Évaluation :
1

My location and pickup time was changed day of without notice. The price I paid was not the price I agreed to when I reserved the truck. Customer service on site was not helpful.

DENNIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULAIMAN S. 
Évaluation :
5

The gentleman who accepted the truck after the rental was extremely polite and helpful

Kathleen O. 
Évaluation :
5

Great Service from Outstanding professionals

Robert M. 
Évaluation :
5

Venita was extremely pleasant for it to be so early in the morning. She displayed excellent customer service skills. She acknowledged me as soon as I walked in the store which is rare these days. The store was extremely clean and organized. I was having issues with my phone because I was out of data so I connected to the guest Wifi. I was becoming anxious, but she was really patient and remained professional the entire time and walked me through the steps I was having issues with. She walked me out and explained the entire return process to me. Upon return, my friend dealt with Tom who he said was just as friendly. I'm left to assume the management at this location is great. Company ethics usually go from the top down and to find 2 wonderful employees let me know that the hiring process in place is working.

YOLANDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODSHAI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavao S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD O. 
Évaluation :
5

Nothing. The female clerk in the morning was very friendly. The male clerk receiving the truck back was very friendly.

JEFF M. 
Évaluation :
5

Reliable, affordable equipment ready when I am.

Archie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S. 
Évaluation :
5

Friendly staff quick and simple pickup and return. I was initially sent to a dealer and had a terrible experience but the svc line rep changed my reservation to this location and got me settled within 30mins.

CHRISTINA M. 
Évaluation :
5

I had a pleasant experience working with Thomas !

Robert M. 
Évaluation :
5

The customer service was amazing and made my experience sooooo easy!!

Maggie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE G. 
Évaluation :
5

Staff was very helpful and great customer service

Sukriat A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adetola A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukriat A. 
Évaluation :
5

Nothing. The staff was helpful and professional

RICHARD ALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WASIU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEARLIE S. 
Évaluation :
1

Get rid of that nasty attitude lady that works there……

Debbie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HYACINTH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukriat A. 
Évaluation :
3

Computer went down at the time I was checking in the agent had to go to manuel check in

Glen B. 
Évaluation :
2

Poor customer service

Karen P.  |  Expérience générale 
Évaluation :
5

Nothing as always this location delivers the best service.

ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
5

The workers there made me feel as if I was around family. I got the perfect size unit and all of my things was safe and well monitored. To be honest,I'm going to miss this place

morris b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla R.  |  Expérience générale 
Évaluation :
3

Notify customer if additional equipment which was ordered on line, is not available. I ordered a furniture dolly with the truck rental and it was not available at pick up. It would help to know that prior to pick up. Poor customer service at desk.

JEFFREY W. 
Évaluation :
5

Please have more one way vehicles. Every vehicle was in town and I had to rent a 15 foot truck for just a bedroom set. The staff was helpful as could be but this was a terrible inconvenience

RASHUN H. 
Évaluation :
5

Fast& friendly.

JOSEPH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tolanda J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARLO S. 
Évaluation :
5

Thank you a million

Marcus W. 
Évaluation :
1

We brought the van back she said the scratches on there we had did when they was already on there

ashley P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Randall D.  |  Expérience générale 
Évaluation :
5

Everything was just perfect. I loved the online reservation process and the staff was kind and extremely helpful. I will definitely be back when I move again!

Adam C. 
Évaluation :
2

Workers should be more polite. No one answers the phone when you call.

JAIDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA P. 
Évaluation :
2

Hello. I'm reaching out to you today concerning contract 267809956 where I rented a truck on June 10, 2021 to be returned by 6:45pm June 11, 2021. I have a couple of concerns and am unhappy in a few areas. First I am a senior citizen who lives alone and moved due to needing to downsize and cut living expenses.  Due to my help being four (4) hours late arriving because of personal problems of their own we were late getting the truck loaded and by the time it was loaded it was rush hour on Friday. I called the rental office to explain the situation and stated that I would be late returning the truck but would return it the same night and would try to get there by closing time. The woman that took the call said she would put down that I would be there by 8pm or maybe it would be after hours. She also said that the system was charging me for another day but she would transfer me to customer service to see if they could waive the extra charge. After being on hold waiting for about 30 minutes for the rental office I was transferred to customer service where I waited around another 45 minutes. Customer service informed me that she couldn't waive the fee and that I would have to pay for an additional 24 hours. I let her know that if I was going to be charged for another full day then I would just take my time and keep the truck the full 24 hours I was being charged. The rep informed me that I couldn't keep the truck for another 24 hours because another family needed it the next morning at 8:am. I insisted that if Iwas going to have to pay for the full 24 hours I should be allowed to keep it 24 hours since that was what I was being charged for. She placed me on hold and contacted the rental location. When she came back on the line I was informed that I would have until 7:45pm to return the truck at no additional charge but if I wasn't there by that time I would be charged the full 24 hours- though they were renting the truck out the next morning so in essence I would be paying for time for a truck and at the same time some one else would also be paying for the same truck. When I arrived at the new location the leasing agent who had not given me the keys to the apartment delayed me further which cost me valuable time trying to get the truck back by 7:45pm. On the way back to return the truck I was further delayed due to night time road construction. After all of this not only was I billed for the full 24 hours for the truck but also for another full day of insurance. Though none of my delays were the fault of U-haul ( whom I alway use when moving or need storage), I feel that U-haul taken advantage of the situation  and charged for the full day even though U-haul was not losing one dime and it was closed and was not going to rent the truck until they opened the next morning- the truck was sitting on the lot all night just as it would have if I had made the return at closing time. Since I wanted to keep the truck for the full 24 hour that I was being charged extra and was told I couldn't because it was to go to another customer I feel I should not have been billed for the full 24 hours nor for the extra day for insurance. Lastly, I took the toll road going north on I294 from Oak Forest, IL to Waukegan, IL on Friday June 11, 2021 and there were no attendees to collect the tolls. I tried to find the tolls online last night so that I could pay them but the license plate number (AE 87643) for the truck I used but it didn't come up. I would like to get this taken care of before it becomes a violation and U-haul charges me more extra fee. What should I do?

Thabit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
2

Customer service was not good; down right rude would be more accurate. My spouse and I both tried to seek help from the same person and came away feeling the same way m. So sorry to have bothered her!

Dwight L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVEN P. 
Évaluation :
5

I had a great experience and the personal was very helpful! Maybe there is something to but I didn't see it ! Of course, the returning area for the trucks is way too small when there is one truck returned another truck can't be lined up because then it turns into blockage for customers entering the parking lot! Other than that, I am happy with the service!!

ORLANDO S. 
Évaluation :
5

0,99c a mile is craziness, also the cardboard that was in the window, there were no instruction in the return instructions on what to do with it. Throw it out or save? its currently in my trunk bc I did not want to throw it out and then be charged for it later.

Westley S. 
Évaluation :
3

Service à la clientèle

michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Great customer service upon getting the vehicle and returning it. The sales associates were both mature adults which makes a HUGE difference. Very professional. Great atmosphere and very clean location.

STEPHANY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S.  |  Expérience générale 
Évaluation :
4

The car should dust free...its not good for customers who have allergy like me..thats the only my concern..

lester H. 
Évaluation :
2

Reps are not very friendly

CLARK W. 
Évaluation :
4

Online check-in/check-out should be streamlined. Process was glitchy and was longer than just going in person

Patrick G. 
Évaluation :
1

Customer Service was beyond poor.

MARGARET J. 
Évaluation :
5

The staff is awesome and the storage was really great for us

Gregory A.  |  Expérience générale 
Évaluation :
5

I’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help

Jaime M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S.  |  Premières impressions 
Évaluation :
1

Just very unprofessional

Candise c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya B.  |  Premières impressions 
Évaluation :
1

You need to do something for this current customer named Seth Eller. You charged me way too much. I used the truck and returned it and my gas charges amounted to 70 $?!?!?!?!?! Is that a joke?!?!?! I could have put it where it was for 20 $..... I'll take a 20 $charge for gas. And a cleaning fee was NOT at all necessary. You need to refund the gas fee and the cleaning fee

Seth E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kanefus W. 
Évaluation :
5

The facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.

Angela C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT N.  |  Expérience générale 
Évaluation :
2

Reworking the return instructions. Instead of mentioning the steps on how to return the truck without an account on the first page, you should create a separate button for “return without an account” or “return with your account”. This caused problems with returning the order as we were unable to send photos since we returned the keys prior to pressing continue to go onto the next steps because of the steps that were already listed on that page. It caused hours of arguing until we were finally refunded the extra charges we should not have been given.

Hector P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHARIUS W. 
Évaluation :
5

The Uhaul representative (sales woman) was amazing. She was helpful, kind, and professional. Continue the exemplify these characteristics.

ANITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

The Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)

fern T.  |  Premières impressions 
Évaluation :
5

In safer times, coffee to go. Seriously,a pleasant experience.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina C.  |  Premières impressions 
Évaluation :
5

Everything was fantastic

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
4

Loading area several times were not well maintained.

Deidra G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY B. 
Évaluation :
5

Very nice staff

MARC J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
5

Vernita was great!!

JAIMIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRY S. 
Évaluation :
5

A+

VENESSA J. 
Évaluation :
5

Tom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.

DAMIAN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie M. 
Évaluation :
5

Friendly attendant.

MICHAEL L. 
Évaluation :
1

Service à la clientèle

ALBERT B. 
Évaluation :
5

The experience was great

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia J.  |  Expérience générale 
Évaluation :
5

It took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.

JEREMY M.  |  Premières impressions 
Évaluation :
5

You guys were Great! Definitely would recommend people to your location. Thanks again for the service.

TRINERE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Service was great! Wouldnt change anything ms vernita was very helpful!

MARCELL C. 
Évaluation :
1

Hire people with more knowledge. The older gentleman took one look at the date on my temp drivers license that was dated 1/19 which it was 1/19 and said I can't rent you a truck because your license is expired. I called another Uhaul and they said they could it don't expire til midnight. Really upset

TREMAYNE W. 
Évaluation :
5

Upon returning the rental Cargo Van, the evening shift STAFF was very UNPROFESSIONAL and Rude !!! But I can say about the early morning staff she was very Professional !!! And she was the ONLY staff there..

DARLENE S. 
Évaluation :
5

Elegant and very respectful of my storage

Lo Angelo H.  |  Expérience générale 
Évaluation :
5

Ms. Vernita is awesome!

LAKISHA E. 
Évaluation :
1

Customers that purchase insurance should be able to utilize emergency road assistance. Upon purchasing insurance staff need to thoroughly explain the different insurance UHaul offer to the customers. For example, if a customer get stuck in snow UHaul would come to their customer rescue and dig them out.Not leave the customer waiting to get rescued by someone other than UHaul. Staff need extensive customer service training in-store and roadside assistance.Staff from roadside assistance was very obnoxious ,rude and disrespectful. As a loyal customer that depends on UHaul to meet my needs, after this incident I have to find other places that will respect their customers and ensure they're meeting their customer needs /expectations.

PEARLIE B. 
Évaluation :
5

Keep up the great customer service The staff members were excellent and honest

CLEMENT R. 
Évaluation :
4

Always a pleasant experience when I use them.

Michelle P. 
Évaluation :
5

Service was Phenomenal.. I have rented at other uhaul but this location will be my favorite location!!.

DELAINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex D. 
Évaluation :
4

The young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.

TONI P.  |  Premières impressions 
Évaluation :
5

Very approval will always come back

Raymond A.  |  Expérience générale 
Évaluation :
5

You guys were a great help yesterday. Thanks!

Daniel V.  |  Premières impressions 
Évaluation :
5

Although I do not live near this u-haul storage site, I prefer this site because of its quality services. Merci!

CAROLYN T.  |  Expérience générale 
Évaluation :
5

staff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!

Cathleen D.  |  Premières impressions 
Évaluation :
2

Input in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn't working and I was still being charged. I no longer needed those items and didn't have any place to discard them.

Vicki W.  |  Expérience générale 
Évaluation :
5

Vernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.

Lashance F.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Tamika H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya B.  |  Premières impressions 
Évaluation :
5

I have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.

Chantal L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne P.  |  Premières impressions 
Évaluation :
5

She was such a delight very personable and awesome customer service

LUCILLE W.  |  Premières impressions 
Évaluation :
5

They were very nice and patient...

Diamond w.  |  Premières impressions 
Évaluation :
5

My interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul

Phyllis F.  |  Premières impressions 
Évaluation :
5

I rented a parking space service was excellent

george w.  |  Premières impressions 
Évaluation :
3

Customer service communication should improve. I did not feel welcomed as a patron.

Michael O.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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