Keep doing what you are doing!Stan G.
Customer Reviews for U-Haul Moving & Storage of Marshalltown
Pour nous contacter
Marshalltown, IA 50158
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mary D.
I was hung up on twice by your customer service someone needs to call me and refund my money for rental I didn't even get to useRENAE S.
Great experience overallAlast R. | Online Move In
Online reservations are simple and clear - kudos to your web design team. I regret that members of the Marshalltown community raised opposition to your locating to the old Kmart store on Center Street. It's a good spot for your business. Consider clearer signage to direct customers to business counter. I had your cargo van for about a week and the "change oil" message appeared on dash the first time and every time I started it. Your associate said you use synthetic oil so changes can be less frequent. If this is true consider resetting the dash to assure customer the vehicle is maintained properly.MICHAEL A.
Really good customer service!!!MIGUEL N.
Although they were helpful, the unit I ordered for storage had been promised before it was completely constructed! I was able to get two smaller units, and the staff was trying to be helpful, but units should not be rented before they are completed!Jane V.
Le client n'a pas laissé de commentaire.Laure L. | Expérience générale
Le client n'a pas laissé de commentaire.David M.
Put backup cameras on 20ft trucksDARREN B.
Le client n'a pas laissé de commentaire.SHEVAUN B.
While they were professional enough, there was either a lack of enthusiasm or lack of care.JENNIFER H.
Very professional, very helpful.James S.
Staff did a good job getting me a van and drop off was hassle free. Price was around what was promised. Great Jobâ€¦GARY G.
This location treated me like a normal U-Haul location, the manager Chris even went out of his way to find me hope to unload into U-Haul storage and his employees were just top-notchJOSEPH D.
I asked for a truck two weeks in advance for Newton, and was made to drive to Marshalltown which was 45 mins one way out of our way. We were also given a in town vehicle which we could not drop off at any other location. Highly unhappy with this entire experience.Christa E.
Le client n'a pas laissé de commentaire.MELYNDA M.
Le client n'a pas laissé de commentaire.Beverly H.
Le client n'a pas laissé de commentaire.NATHANIAL D.
Great experience, helpful employeeWILLIAM B.
Have a storage unit at this location and the Staff is very friendly and helpful.Ramona V.
Great service and easy process to rent and buy. Clean facility.CHAD S.
Le client n'a pas laissé de commentaire.EDUARDO L.
The complete process went very well.RICHARD S.
The service engine light came on while we were driving down the highway. Called the store and manager gave me number to maintenance team if needed. We were abel to complete our use without any problems.Christopher P.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.Jami B. | Expérience générale
The whole transaction went very smooth.JOEL D.
Le client n'a pas laissé de commentaire.Deborah E. | Premières impressions
Rented 9' cargo van - had originally reserved a 6 X 12 trailer, and they let me change to the Van at last minute which was great. Our local UHaul store is very nice- Van was new and easy to drive/load/handleJEFFREY M.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.TYLER D.
Le client n'a pas laissé de commentaire.Justin V. | Premières impressions
Le client n'a pas laissé de commentaire.Curtiss F. | Expérience générale
Very surprised at the store, very up to date and clean. Fast into the vehicle and quick checkout at the endGLENN B.
Over all happy with storage service and assistance. However frustrating when garage doors won't open. And drive in area often cluttered with debris. OJudi S. | Expérience générale
Not have uhauls so far apart. I drove an hour awayDEAN A.
Chris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!Lane G. | Premières impressions
great customer service!!BONNIE B.
just perfect truck. clean and did just what I needed.STUART A.
Le client n'a pas laissé de commentaire.CODY J. | Expérience générale
Le client n'a pas laissé de commentaire.don Z.
Le client n'a pas laissé de commentaire.TONY H.
Le client n'a pas laissé de commentaire.wayne g. | Expérience générale
Le client n'a pas laissé de commentaire.NADIA A. | Expérience générale
Very easy and did it all online!Ramona V. | Online Move In
Le client n'a pas laissé de commentaire.GAIL H.
Le client n'a pas laissé de commentaire.FELIPE R.
Le client n'a pas laissé de commentaire.MICHELE M.
Le client n'a pas laissé de commentaire.BRETT W.
Continue to train your employees on all aspects of a rental, so they become faster and get the customer on their way faster.GREGORY N.
Le client n'a pas laissé de commentaire.Kelli M. | Premières impressions
GOOD SERVICES.Jose G.
Le client n'a pas laissé de commentaire.Susan S. | Online Move In
Le client n'a pas laissé de commentaire.Brett W.
My experience was really good. The guy at the Marshalltown location was awesome!David H.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.Laure L. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY V.
Le client n'a pas laissé de commentaire.KYLE D.
Le client n'a pas laissé de commentaire.Richard O.
Le client n'a pas laissé de commentaire.Philip H.
My original location was Cedar Rapids, Iowa and I was forced to drive 62 miles one-way to Marshalltown, Iowa to get my truck and trailer. I was not happy with the change and it cost me about 3-hours in loading time. There was no online support and the customer support when I called was pathetic.Daron T.
have a rewords programJoel M.
Le client n'a pas laissé de commentaire.CHAD S.
Everything was great. Very fast and helpful service. Very good experience.BRUCE H.
I waited 15 minutes in the customer center and then was on hold for another 15 trying to find the manager to check me in. After this everything else was fineLexi G.
The need for a unit was for ONE day and we could not rent for that time period. So the unit sat for a day before being returnedROBERT S.
Good serviceDonna H. | Premières impressions
DECEPTIVE Reservation Process. Reserved Truck in Ames, IA. Informed night before that reservation would not be honored. Asked rep on phone whether it would be more HONEST to disclose that reservation location would not be met when order is placed. U-Haul rep explained "That is not how we do it."Donald P.
Customer service was garbage. Very rude.Hailey C.
Very good servicePAMELA R.
Everybody was very nice but there was only 1 guy behind the counter to help but he was very good to work with. The only discrepancy is that we were told we would only be charged $.79 per mile since we had to drive to Marshalltown pick up and return the truck after being confirmed for a truck rental in Ames Iowa which is where we were moving my daughters items. But upon check out when my husband got back from returning the truck They charged 1,09 $/mile instead of the $.79/lb. they agreed to when they changed our pick up location to Marshalltown instead of Ames, IACODY L.
Le client n'a pas laissé de commentaire.Stephen B. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen B.
Took in our car carrier when we discovered we couldn't use it for loading our car as intended to drive cross country. Really helpful and polite.Stacey B.
The Phone calls where sooooo long. They didn't tell me of a small deposit? Cost more than was suppose too??? Didn't have the dolly I paid 7 for. ........ I hate it when a place takes advantage of computer and phone call 's , not giving u all the info and just takes out WHAT THEY WANT????JAMIE W.
Inform the customer that they will have to replace the tire strap about every 1000 milesJAMES F.
Le client n'a pas laissé de commentaire.Bev H.
Le client n'a pas laissé de commentaire.David C.
One of the most smoothest rental and return rental transactions I have ever had, spending MAYBE a total of 10 minutes at the rental location between both the pickup and the return. Courteous associates and just an overall great experience.Drew M.
Le client n'a pas laissé de commentaire.Stephanie R.
Le client n'a pas laissé de commentaire.Barbara E.
Employee Todd was awesome. His attention to service is beyond compare!Randolph B. | Premières impressions
Chris and company took great personal with the rental space, rental truck and especially responsive with our 10 Ubox's. Tell Chris thank you?STEVEN R.
Juan did a great job and was very professionalKIM L.
Vehicle seemed to have an exhaust leak under cab - very loud on roadMARK S.
The trailer I reserved was not available at my time of pick up. While we were able to find a trailer with the dementions I needed it did not have the ramp that my original order entailed. I had to buy a 150 $ramp in order to get what I needed done. This was an unfortunate situation. I don't feel the employees did anything wrong and they tried to help me with my issue but I still had to spend additional money out of pocket that I was not anticipating and now have a ramp I'll probably never use again.Brandant S.
Le client n'a pas laissé de commentaire.BROOKE S.
Le client n'a pas laissé de commentaire.CHARLIE S.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.PERRY B.
Le client n'a pas laissé de commentaire.ALAN T.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.TROY A.
I originally booked & wanted to pick up the truck and return it in Iowa Falls. But I was told there was not one available. The evening I picked up my truck in Marshalltown, there was a truck in Iowa Falls, and it was still there for the next two days. It would have been very nice to pick up and return the truck to Iowa Falls as it took an extra 4 hours to go to Marshalltown and back twice. plus the extra mileage charges. I probably will not recommend Uhaul ever.ANTHONY S.
Le client n'a pas laissé de commentaire.Ryan D.
I was charged for an appliance dolly that was not on truck. Was never reimbursed. Truck was not ready when I arrived, even though I was called the day before saying it was ready. Not happy at allAngela K.
I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about thisBEN K. | Premières impressions
No Issues... Entire process was completed quickly and smoothly without issues. Great service!LANDON D.
Le client n'a pas laissé de commentaire.ALFRED W.
Le client n'a pas laissé de commentaire.Beth s. | Premières impressions
Le client n'a pas laissé de commentaire.TRACY H.
Service was great. Employee knew exactly what was needed without my asking for it. He was very helpful.PATRICIA T.
perfect. thanks!MICHEAL L.
I thought everything was awesome.KEVIN B.
Passenger door rubber around door seal was all loose and in the way of the passenger.ERIC G.
I have always been happy with the service that Uhaul provides I would recommend them to anyone. Thank you for your excellent service.Bryan C.
Very helpful at this location! Very friendly, informative, available... It really made that part of my move great.Kim C.
Very nice business which was very clean.TROY K.
The manager, Chris, is the epitome of "going the extra mile"! He does an amazing job listening to his customers and making sure they have the right products and services. He makes the experience easy to deal with!JOHNATHAN G.
you are doing good. Keep up the good work.MAHDI A.
Le client n'a pas laissé de commentaire.ROBERT C.
Complete service provider. Best anywhere.PHILLIP S.
The guy working (Chris?) was super helpful and professional! Seemed like you could have used more than one person working, thoughDaniel S K.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.BEVERLY H.
Didn't have have the lock inside the unit readyCorinne D. | Online Move In
Le client n'a pas laissé de commentaire.Autumn M.
Love that the facility is using a previous building instead of new build, climate control is great and security is too notchKelli R. | Premières impressions
Le client n'a pas laissé de commentaire.Mattie C. | Premières impressions
So friendly! Looks awesome inside and out!Marshalltown needs this- thank you ChrisTracy B. | Premières impressions
Very impressive facility!Kevin P. | Premières impressions
Le client n'a pas laissé de commentaire.Warren W. | Online Move In
Difficult time for everyone with the storm and power outages. They helped get me in a unit even though the links were down. Helpful staff and very courteous. Going to be a nice addition to the community.wayne g. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole M. | Premières impressions
Very friendly and knowledgeable staff. Provided moving carts and the right size unit conviently located by an entry door.James P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!