Le client n'a pas laissé de commentaire.TONY H.
Customer Reviews for U-Haul Moving & Storage of Marshalltown
Pour nous contacter
Marshalltown, IA 50158
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.wayne g. | Expérience générale
Le client n'a pas laissé de commentaire.NADIA A. | Expérience générale
Very easy and did it all online!Ramona V. | Online Move In
Very nice facility. Inside loading area was awesome! It poured rain while I look added in the dry!!Rodney K. | Expérience générale
Le client n'a pas laissé de commentaire.GAIL H.
Le client n'a pas laissé de commentaire.FELIPE R.
Le client n'a pas laissé de commentaire.MICHELE M.
Le client n'a pas laissé de commentaire.BRETT W.
Continue to train your employees on all aspects of a rental, so they become faster and get the customer on their way faster.GREGORY N.
Le client n'a pas laissé de commentaire.Kelli M. | Premières impressions
GOOD SERVICES.Jose G.
Le client n'a pas laissé de commentaire.Susan S. | Online Move In
Le client n'a pas laissé de commentaire.Brett W.
My experience was really good. The guy at the Marshalltown location was awesome!David H.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.Laure L. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY V.
Le client n'a pas laissé de commentaire.KYLE D.
Le client n'a pas laissé de commentaire.Richard O.
Le client n'a pas laissé de commentaire.Philip H.
My original location was Cedar Rapids, Iowa and I was forced to drive 62 miles one-way to Marshalltown, Iowa to get my truck and trailer. I was not happy with the change and it cost me about 3-hours in loading time. There was no online support and the customer support when I called was pathetic.Daron T.
have a rewords programJoel M.
Le client n'a pas laissé de commentaire.KAYCEE C. | Expérience générale
Le client n'a pas laissé de commentaire.CHAD S.
Everything was great. Very fast and helpful service. Very good experience.BRUCE H.
I waited 15 minutes in the customer center and then was on hold for another 15 trying to find the manager to check me in. After this everything else was fineLexi G.
The need for a unit was for ONE day and we could not rent for that time period. So the unit sat for a day before being returnedROBERT S.
Le client n'a pas laissé de commentaire.Ronny M. | Expérience générale
Good serviceDonna H. | Premières impressions
DECEPTIVE Reservation Process. Reserved Truck in Ames, IA. Informed night before that reservation would not be honored. Asked rep on phone whether it would be more HONEST to disclose that reservation location would not be met when order is placed. U-Haul rep explained "That is not how we do it."Donald P.
Customer service was garbage. Very rude.Hailey C.
Very good servicePAMELA R.
Everybody was very nice but there was only 1 guy behind the counter to help but he was very good to work with. The only discrepancy is that we were told we would only be charged $.79 per mile since we had to drive to Marshalltown pick up and return the truck after being confirmed for a truck rental in Ames Iowa which is where we were moving my daughters items. But upon check out when my husband got back from returning the truck They charged 1,09 $/mile instead of the $.79/lb. they agreed to when they changed our pick up location to Marshalltown instead of Ames, IACODY L.
Le client n'a pas laissé de commentaire.Stephen B. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen B.
Very good service and friendly staff.James K. | Expérience générale
Chris Hall is a great manager and keeps the building looking great while taking great care of his customers.bobbi s. | Expérience générale
Took in our car carrier when we discovered we couldn't use it for loading our car as intended to drive cross country. Really helpful and polite.Stacey B.
The Phone calls where sooooo long. They didn't tell me of a small deposit? Cost more than was suppose too??? Didn't have the dolly I paid 7 for. ........ I hate it when a place takes advantage of computer and phone call 's , not giving u all the info and just takes out WHAT THEY WANT????JAMIE W.
Inform the customer that they will have to replace the tire strap about every 1000 milesJAMES F.
Le client n'a pas laissé de commentaire.Tera K. | Expérience générale
Le client n'a pas laissé de commentaire.Bev H.
Le client n'a pas laissé de commentaire.David G. | Expérience générale
Le client n'a pas laissé de commentaire.Logan P. | Expérience générale
Le client n'a pas laissé de commentaire.Bill F. | Expérience générale
Le client n'a pas laissé de commentaire.David C.
One of the most smoothest rental and return rental transactions I have ever had, spending MAYBE a total of 10 minutes at the rental location between both the pickup and the return. Courteous associates and just an overall great experience.Drew M.
Le client n'a pas laissé de commentaire.Stephanie R.
Le client n'a pas laissé de commentaire.Barbara E.
Employee Todd was awesome. His attention to service is beyond compare!Randolph B. | Premières impressions
Chris and company took great personal with the rental space, rental truck and especially responsive with our 10 Ubox's. Tell Chris thank you?STEVEN R.
Juan did a great job and was very professionalKIM L.
Vehicle seemed to have an exhaust leak under cab - very loud on roadMARK S.
The trailer I reserved was not available at my time of pick up. While we were able to find a trailer with the dementions I needed it did not have the ramp that my original order entailed. I had to buy a 150 $ramp in order to get what I needed done. This was an unfortunate situation. I don't feel the employees did anything wrong and they tried to help me with my issue but I still had to spend additional money out of pocket that I was not anticipating and now have a ramp I'll probably never use again.Brandant S.
Le client n'a pas laissé de commentaire.BROOKE S.
Le client n'a pas laissé de commentaire.lisa r. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLIE S.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.PERRY B.
Le client n'a pas laissé de commentaire.ALAN T.
Le client n'a pas laissé de commentaire.Breanna S. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.TROY A.
Le client n'a pas laissé de commentaire.Alicia S. | Expérience générale
I originally booked & wanted to pick up the truck and return it in Iowa Falls. But I was told there was not one available. The evening I picked up my truck in Marshalltown, there was a truck in Iowa Falls, and it was still there for the next two days. It would have been very nice to pick up and return the truck to Iowa Falls as it took an extra 4 hours to go to Marshalltown and back twice. plus the extra mileage charges. I probably will not recommend Uhaul ever.ANTHONY S.
Le client n'a pas laissé de commentaire.Ryan D.
I was charged for an appliance dolly that was not on truck. Was never reimbursed. Truck was not ready when I arrived, even though I was called the day before saying it was ready. Not happy at allAngela K.
Found it frustrating that I made reservations 1 month in advance for a large storage room and was told they didn't have any available the day I arrived. Was told there was nothing they could do and they had nothing available, waited on hold for support from office managers for 25 minutes and then magically was told, well I guess we have 1 storage unit available. Was also told garage doors open automatically, but doors did not. Had to get office workers to open doors and let us in. After that, most things went smoothly. Clean facility.kelli h. | Premières impressions
I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about thisBEN K. | Premières impressions
No Issues... Entire process was completed quickly and smoothly without issues. Great service!LANDON D.
It was better than mostKathryn B. | Premières impressions
Le client n'a pas laissé de commentaire.ALFRED W.
Le client n'a pas laissé de commentaire.Beth s. | Premières impressions
Le client n'a pas laissé de commentaire.TRACY H.
Service was great. Employee knew exactly what was needed without my asking for it. He was very helpful.PATRICIA T.
perfect. thanks!MICHEAL L.
I thought everything was awesome.KEVIN B.
Passenger door rubber around door seal was all loose and in the way of the passenger.ERIC G.
Le client n'a pas laissé de commentaire.Dart P. | Expérience générale
I have always been happy with the service that Uhaul provides I would recommend them to anyone. Thank you for your excellent service.Bryan C.
Very helpful at this location! Very friendly, informative, available... It really made that part of my move great.Kim C.
Very nice business which was very clean.TROY K.
The manager, Chris, is the epitome of "going the extra mile"! He does an amazing job listening to his customers and making sure they have the right products and services. He makes the experience easy to deal with!JOHNATHAN G.
you are doing good. Keep up the good work.MAHDI A.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Carlos D. | Expérience générale
Complete service provider. Best anywhere.PHILLIP S.
Le client n'a pas laissé de commentaire.Daniel B. | Expérience générale
The guy working (Chris?) was super helpful and professional! Seemed like you could have used more than one person working, thoughDaniel S K.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.BEVERLY H.
Didn't have have the lock inside the unit readyCorinne D. | Online Move In
Le client n'a pas laissé de commentaire.Autumn M.
I'm only giving a poor rating because I did not want to pickup from this location in the first place. Uhaul needs to update their software so that once all the trailers in a certain location are rented, it will not let you make a reservation. That way no one is getting mislead about what we are gettingMatthew C.
I wanted the truck at 9 a.m. Was told it wouldn't be ready at 2:45 p.m. Was actually ready at 2:45 a.m. six hours before I needed it.GARY S.
Le client n'a pas laissé de commentaire.Donna L. | Premières impressions
Le client n'a pas laissé de commentaire.CHANDRA F.
Le client n'a pas laissé de commentaire.TRACY H.
Le client n'a pas laissé de commentaire.Cheryl M. | Expérience générale
Le client n'a pas laissé de commentaire.Don D.
Chris was very helpful.KALPESH P. | Premières impressions
Le client n'a pas laissé de commentaire.Earl T. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN B.
The service at the Marshalltown facility was excellent. I misunderstood the procedure for returning a truck after hours, and they kindly assured me that they would not charge me the 20 $convenience fee. Would recommend and use again.Morris P.
Maybe a short class on how to operate the truck would be helpful. Make sure mirrors are adjusted etc. The business is at an awesome location and very clean. Awesome facility.CHRISTOPHER S.
I ended up needing the truck longer the ease of lengthening my use was convenient under stressful moving circumstances. Even though I hope to not move again if I do I will use this business. I will also highly recommend to those I know.Christina S.
Le client n'a pas laissé de commentaire.WILLIS H.
Le client n'a pas laissé de commentaire.KIRANJIT R.
Le client n'a pas laissé de commentaire.SAAGAR P.
I pulled in at 7:07 and someone came out and helped unhook and checked the trailer in, unlike another uhaul location i had to drop off a trailer.Jeff S.
Chris, Laura, and Juan have been very helpful and accommodating and I am very grateful for their efforts 😊Rosanna B. | Expérience générale
Your associate on duty went above and beyond to make this rental gho smooth. Thank!!JAMIE F.
Customer service was great when I was in a time pinch and needing answer more so immediately. Was very happy about that. I feel like it was a bit on the expensive side but it had to be done, overall Customer service rocked it and would recommend to others because of it.Justin E.
Love that the facility is using a previous building instead of new build, climate control is great and security is too notchKelli R. | Premières impressions
Overall the cost of renting is outrageous!LORRIE R.
Like the early hoursSTEVEN L.
Le client n'a pas laissé de commentaire.STEVEN S.
Maybe when it cold have the teuck started and defrosted. ðŸ˜. Honestly everything was greatROSAURA A.
Le client n'a pas laissé de commentaire.TERRY H.
Le client n'a pas laissé de commentaire.Lynne B.
No issues with equipment and service made entire process simple and stress freeLANDON D.
Make sure all tires are property filledAshley R.
Le client n'a pas laissé de commentaire.CHRISTAPHER D.
S.O.James M. | Expérience générale
Great people. Fast, polite and knowledgeable.Tim D.
The inside of the windshield needed cleaned and the center console needed cleaned better.JEFFREY G.
Keep ur uhauls updated and up to spec bald tires on 26' foot uhaul got cost me more money all becuz tires where way past d.o.t guidelines and i wanted to pay for high rate insurance coverage hopen that id receive the road side help assistance i needed but was refused services unless i payed over 500 $for tow when i called same tow company and was only charged 155 $.... then stuck again down road and all i get this time was nuthing besides being on hold for good amount of time for nuthin and now u guys wanna charge me another 212 for wat!!! you guys made me late on due date/time simplycuz u couldnt live by ur insurance and roadside assistanceCHASE A.
Le client n'a pas laissé de commentaire.DEBRA H.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.ROBERT P.
It would be helpful to know that you need to arrive before the time you have picked to pick up the vehicle, and that they don't get you approved until you arrive. Was there 15 minutes after the time I selected to pick up the vehicle,, before I was able to leave.Amber M.
No issues at allDavid S.
Le client n'a pas laissé de commentaire.Mattie C. | Premières impressions
Le client n'a pas laissé de commentaire.Dart P. | Premières impressions
It would have been nice that since I returned it at around 7 pm that I would not have been charged for a whole 2nd day since I had no use for it the 2nd day. Plus they charged me an additional 3,00 $ and didn't even tell me why. But otherwise I was very thankful for it because without it my move would have been very stressful as I'm a single mom with 2 small children and currently 6 months pregnant. So thank you for having services in my current location.Paula A.
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
So friendly! Looks awesome inside and out!Marshalltown needs this- thank you ChrisTracy B. | Premières impressions
Very impressive facility!Kevin P. | Premières impressions
At the beginning of our experience there seemed to always be screws and nails in front of the parking lot. Seems to me the employees of this u-haul need to establish a daily routine of going around and making sure things are picked up and clean. Also we had on our day of moving out a roach came out from under a box. We now had to go through everything and make sure we were not taking with us these bad and nasty cruisers. Think if they would bomb every other month to prevent this from happening. Other than these the staff is differently helpful. Chris the manager bends over backwards in making things right. A+ in his customer skills effort. Thinking they just need to dial in the cleanliness.JC c. | Expérience générale
Le client n'a pas laissé de commentaire.Creed M. | Expérience générale
Le client n'a pas laissé de commentaire.Warren W. | Online Move In
Le client n'a pas laissé de commentaire.Mary M. | Expérience générale
Difficult time for everyone with the storm and power outages. They helped get me in a unit even though the links were down. Helpful staff and very courteous. Going to be a nice addition to the community.wayne g. | Premières impressions
Manager (Chris I believe) was very knowledgeable and professional. He went above and beyond to help make our move easier and convenient.dan h. | Premières impressions
The gentleman that assisted me, although new, was very helpful and friendly. He personally showed me to the unloading area, demonstrated how to enter the building, showed me to my room and made sure that everything was in order before leaving me to move in. A very professional service.Russell T. | Online Move In
Le client n'a pas laissé de commentaire.Nicole M. | Premières impressions
Le client n'a pas laissé de commentaire.Leiah P. | Premières impressions
Very helpful and friendly staff.James M. | Premières impressions
Chris was efficient and professional. It was easy to get a storage unit the size we needed. Chris explained things and made our unloading convenient - inside with carts available. Prices were reasonable and no administrative fee like some others. The facility is well lit and clean.Cathy E. | Premières impressions
This question of: Is the facility clean? The new Marshalltown facility obviously is under construction. Look forward to a new clean building. The guy who helped us Chris. Was very helpful and explained everything to to us. I'm giving him a A+ in customer service. I felt that Chris went the extra mile to make our experience a reassuring and pleasant one. - JCJC c. | Premières impressions
Very friendly and knowledgeable staff. Provided moving carts and the right size unit conviently located by an entry door.James P. | Premières impressions
staff was courteous and very helpful, THANK YOULyle F. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!