Évaluations des clients U-Haul Moving & Storage of Maumee River

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Maumee River

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Alan B.
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Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

Michael C.
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Our location got changed the day before our truck pick up and we were never informed. so after wasting an hour trying to figure out what was going on...we were told to go to the E Broadway location. Our initial pick up time was supposed to be 8. I called the uhaul number and Kevin helped and was very friendly. He was also confused why no one called me or emailed me to let me know about the location changed. So he told me to go to the W Broadway location for a 9am pickup. The store door said it was open at 9, and we got there at 9:03. Doors locked and no one in sight. We tried calling the general managers number on the door and no answer. The worker finally showed up at 9:12. Kevin gave us a $50 credit but I honestly wish more would have been done. We went from 8am pickup to getting our truck at 9:30. Everyone was frustrated waiting around at our storage unit while we were trying to figure out what was going on.

Brian N.
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Le client n'a pas laissé de commentaire.

Alex S.
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Excellent Customer Service!

Richard S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Regis K.
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Tracy should help all your customers,he was excellent. Thank you

Joejuan Y.
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Nothing at all

Nicholas A.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Oliver S.
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Read the contact information before leasing equipment. They let someone lease under my address and email.

Dorin S.
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Le client n'a pas laissé de commentaire.

Michael M.
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I allowed the U-Haul employee to hook up my car on the dolly. He hooked it up improperly resulting in damage to my vehicle. When I claimed the damages U-Haul said it was my fault I didn't tighten the straps. Fuck you U-Haul.

Alex S.
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Excellent Customer Service!

Marie M.
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Le client n'a pas laissé de commentaire.

Robert M.
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They said we had to put a deposit down and now I still have not gotten my deposit back yet

Theodore T.
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Give that poor guy that works there a dolly for lifting the trailers like the other locations have

Michele M.
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Le client n'a pas laissé de commentaire.

Alex S.
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Excellent Customer Service!

Michael S.
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Could not log in to do phone pickup. Had to go inside. Kept saying could not recognize location. It doesn't let u type in location since it goes by phone location. It was turned on. Will try next time. I will be back.

Jennifer B.
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Le client n'a pas laissé de commentaire.

Jamie F.
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The mirror on the passenger side was broken

Catherine T. | Premières impressions |
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Helpful

Dawn S.
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Le client n'a pas laissé de commentaire.

Marissa P.
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Definitely disappointed in U-Haul. Got a truck to move when I got to my destination the truck wouldn't start back up. My neighbor who is a mechanic tried jumping it and it wouldn't jump; he believes it was the starter. Called U-Haul and The associate asked me “if I had turned the key all the way...?” He then proceeded to tell me that nothing should be wrong with the truck as it had just been serviced, and that they would refund my miles but still charge me for renting the truck. He then gave me the number to cooperate so I could get this thing out of my yard and the NEVER came. They didn't come till the next day late afternoon. This could have been a very dangerous situation for me if it wasn't for my neighbors as me and my boyfriends phone were dying and would have been stranded till that next day. To top it off they aren't even planning on giving me a refund. I'm calling corporate tomorrow but U-Haul is so difficult to get ahold of I doubt I will be reimbursed for anything, including being a storage space for their truck for a day 🤷🏼‍♀️. Not a good company I will never use them again. Update: thanks to leaving reviews and only getting through to talk to anyone over Facebook I was able to get all of my money back.

Samuel R.
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I had ordered my pick up to be the downtown Toledo location because it is walking distance for me. So it cost me more considering you pay per mile. Very inconvenient.

Jennifer B.
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Le client n'a pas laissé de commentaire.

Kenneth S.
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Le client n'a pas laissé de commentaire.

Enoch A.
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Le client n'a pas laissé de commentaire.

Angela P.
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Great Staff very friendly and professional , Clean facility , easy drop off process the guys got me Checked in really quick I will definitely recommend this location in future thank you !

john D.
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Waited 15 minutes under the Equipment Return Canopy. No one came out. Went inside and waited another 10 minutes for the one person that was working at this location. I wonder why there were no other customers there?

Ryan M.
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Le client n'a pas laissé de commentaire.

Laura S.
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People could be a little nicer. No directions were given on where to go or where to park the truck for return. Employee walked away when I was getting my stuff out of truck....didn't know if we were done or not....

James V.
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Le client n'a pas laissé de commentaire.

Camryn K.
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Le client n'a pas laissé de commentaire.

Thomas D.
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The truck was dirty when I picked it up. The windshield was completely covered with bugs and dirt, I had to clean before using so I could see clearly. The truck itself had the worst suspension I've ever rented from U-Haul, very uncomfortable ride, it should be taken out of service for repair.

Patrick M.
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Le client n'a pas laissé de commentaire.

Courtney C.
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Le client n'a pas laissé de commentaire.

Kathy W.
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Le client n'a pas laissé de commentaire.

Scott P.
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Great app and great people that work there.

Donald R.
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Front tires need replaced. Basically bald

Kathleen B.
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Very fast check in. Employees were very friendly.

Samla T.
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The personnel were very nice and professional. The pickup was fast and easy.

Cherie S.
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Le client n'a pas laissé de commentaire.

Paul P.
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none

Regina B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shawn A.
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The employee who set up my contract was very polite.

Tim K.
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Get new trucks . The 15 ‘ box truck was disgusting

JORDAN B.
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Le client n'a pas laissé de commentaire.

Matthew G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David G.
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Nothing you guys was perfect

Larry N.
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Staff was very professional and friendly. Highly recommend this location

Bonnie M.
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Keep doing what you're doing! Great job ??

JESSICA S.
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Le client n'a pas laissé de commentaire.

Badil E.
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Le client n'a pas laissé de commentaire.

CHRIS H.
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Service person was outstanding.

April R.
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This visit was perfect!

Benjamin B.
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Waited about 40 minutes to be given a truck much bigger than I reserved, than was forced to actually take one smaller due to road size restrictions where I was moving. This all caused many other issue and made for a less than ideal moving experience

Joshua S.
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Le client n'a pas laissé de commentaire.

Robert S.
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The employee working was over half hour late. People were lined up at the door. Check out took longer than needed because of it.

Jennifer L.
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Le client n'a pas laissé de commentaire.

Dale M.
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Le client n'a pas laissé de commentaire.

Danielle K.
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I think you should offer a points program or a discount to loyal customers. I have used uhaul a lot in the last month and the general manager knows my last name already and recognizes me and my boyfriend when we come in. We use the one on east Broadway in Toledo Oh

Seantez D.
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Let me tell you about the worst experience I've ever had at the east Toledo uhaul. I love uhaul I use it for my business all the time I've never had 1 issue with uhaul but this was my worst experience at East Toledo Uhaul on Broadway. Customer service was absolutely horrible. I was harassed and threatened by employees. I was treated wrong by both employees and the general manager. I didn't feel safe and comfortable to drop the vehicle back off so I tried to drop it off at another location and I was told I would be charged. I was over charged because of mistakes on the uhaul team. I was told by an employee that the general manager does not like me without even meeting with me. I will never go to this location again

Danielle K.
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Have more than one person working at a time to help customers get their vehicles and check them in.

Pete U.
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When you tell him one location keep the same location instead of changing it after they're done moving

Scott B.
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Le client n'a pas laissé de commentaire.

MARGARET JEAN B.
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Le client n'a pas laissé de commentaire.

Robert R.
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The people were very friendly when I dropped off the car dolly.

Jessica Y.
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I had a ton of issues with trying to rent a truck, even though I got a confirmation they booked me at a store that was closed and the next morning we had to call to get another truck that one we were unable to get from the mobile app to work and had to call again to get yet a third reservation. We were told we would get a $50 credit and never received it. It was a TOTAL NIGHTMARE in what was already a crazy time. The next week I rented a trailer and again got a confirmation for the requested location, then they wanted me to go to a location when I received the email that was out of the way for us and had to call again to get a different trailer from the location I requested in the first place and was told it was booked at. I was happy with the service at that location, but the overall experience was not a pleasant one at all!! I believe there should be a $50 confirmation credit for each awful experience as the website advertises!

Anisha B.
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Le client n'a pas laissé de commentaire.

ELAINE L.
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The 2 male employees that took care of me were awesome! They were courteous and very helpful. Also the employee that checked me in when I returned the truck, was also courteous and very helpful. I will always do all my business at that location. My experience couldn't have been better. Thank you!!

Catherine T.
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I think all is fine as is. Both the phone conversation to set up and the in person pick up and return event very smooth. I could not ask for a better people person to speak with at both pick and return hre did a wonderful job. Thank you!

Kirk A.
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Steering very sloppy, truck wanders all over the road.

Monica A.
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Le client n'a pas laissé de commentaire.

Joe A.
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Le client n'a pas laissé de commentaire.

Rochelle G.
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Le client n'a pas laissé de commentaire.

Danielle K.
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Le client n'a pas laissé de commentaire.

Debra W.
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Everything was good

Harley C.
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Le client n'a pas laissé de commentaire.

Dan C.
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The truck was not full on fuel. The guy at the uhaul company did not put the right miles down for the starting mileage. Cause I did a trip miles before I left. When I said something about it he laughed. And the final thing is theres a sign on the door only 3 people in the building at once. When I got there there was at least 8 people in the building.I will not go to that location again,nor will i recommend it either!!

Daniel M.
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Le client n'a pas laissé de commentaire.

Victor C.
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Le client n'a pas laissé de commentaire.

Anna F.
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Le client n'a pas laissé de commentaire.

Rhonda H.
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Put money back on credit card it's been three while days n still not on my card

Mark C.
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Gas gage reading on paperwork was 7/8 tank but was actually 3/4. Staff corrected.

Thomas M.
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Le client n'a pas laissé de commentaire.

Matthew T.
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Le client n'a pas laissé de commentaire.

Dawn B.
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Due to COVID-19 things were not as easy as I am sure would have been if this was not going on but all in all workers were friendly and helpful I would recommend this location for anyone needing a u-haul

Jeanene P.
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Le client n'a pas laissé de commentaire.

Gina T.
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Everytime I have come to this location, the staff is incredibly friendly and the equipment is immaculate. I wish all of the stores had a staff this wonderful!

diane W.
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I called to reserve and the lady was very helpful and professional.My only disappointment was that the small box truck was not available till late in day and I needed it by 2pm.I told her I had a loveseat..chair and half and queen headboard and mattress . She suggested the van and assured me it would fit. The headboard and foam mattress did not fit in. Total bill was $71.68 so now I still have to figure a way to get bed set across town .I do not have the funds to rent another day. Thank you..Diane Weaver 419-705-6444

Denny N.
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no additional comments at this time

Richard H.
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Le client n'a pas laissé de commentaire.

KATHLEEN B.
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Le client n'a pas laissé de commentaire.

anglea C.
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Everything was great. The woman i spoke to on the phone was pleasant and helpful. And the gentleman that helped us in store was the same! Great job you guys! Your greatly appreciated

Danial K.
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Everything was smooth no issues at all great customer service ????

Khadijah M.
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Tracy Brown jr took exceptional care of me and was very informative, accommodating, and personable!!! I appreciate the great customer service and will definitely be back for any future needs!

Nicholas M.
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Le client n'a pas laissé de commentaire.

Steven B.
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Very helpful and professional young men!!!

Adam D.
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The windshield was cracked and the brakes where terrible i dont think the truck was safe to drive on the road

Kevin M.
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Le client n'a pas laissé de commentaire.

maricela r. | Expérience générale |
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Nice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️

kathy f. | Expérience générale |
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The manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we’re relocating is due to price. I would recommend Uhaul to others for sure!

Dorian C. | Expérience générale |
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The electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future

HERMAN D. | Expérience générale |
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Everything was convenient for the time in the years that I was at Storage at U-Haul thank you

Non reviews have been submitted for this location.

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