Customer Reviews for U-Haul Moving & Storage of Maumee River

1 656 reviews

855 E Broadway   Toledo, OH 43605
(Corner of E Broadway and Woodville)

(419) 697-1677

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(419) 697-1677

855 E Broadway
Toledo, OH 43605
(Corner of E Broadway and Woodville)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Jesse was great to work with when we rented our truck, before and after!

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
3

I arranged in advance to pick my truck up from the location closest to my house. 1 hour before I was scheduled to pick up the truck, I got a call saying I needed to get my truck earlier than planned and from this farther location. At this location when I have my desired drop off location (Middleburg heights, OH) I was told I would be able to drop the truck off T any location. When I arrived at the Middleburg heights location I was not permitted to drop off the truck.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie W. 
Évaluation :
5

I was inconvenienced during unloading the truck because the dome light was out.

Maher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
5

I dropped of the auto transport in the morning then returned the truck later in the afternoon. I was greeted and assisted immediately in the lot both times. Both guys that greeted me were very nice, friendly, and professional.

fred R. 
Évaluation :
3

the trailer had a broken tie down hook i rented it to move motorcycle. already had it loaded when i saw it went back to store and they said had to replace the trailer. i had to drive across town to a different store unload the bike switch trailers reload bike that cost me a day delay in getting loaded and on the road not to mention all the inconvenience just for one metal ring ( dont know why it could not just been replaced on the spot ) had people ready to help me and had to reschedule with them. just does not make sense. not happy

DONALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERT B. 
Évaluation :
5

I worked in this location in 2003 or 4 and you've made the process much quicker thank you

Ronald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahdi T. 
Évaluation :
5

Even though the associate was in multiple locations at once He was very awesome and getting people in and out

JAMES G. 
Évaluation :
2

I reserved a 20ft trucker. 2 days before my pickup I was informed that they only had a 15ft and that they would throw in extra equipment to make up for the truck. I received neither the equipment or a discount on the truck.

Nathan P. 
Évaluation :
2

There were dead and live cockroaches in the truck. This is the first time that has ever happened. We have rented from this location many times and never a problem.

William P. 
Évaluation :
5

Really great service, clean and modern truck. Very nice indeed.

Lyman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi C. 
Évaluation :
5

Great service at the drop off location.

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
4

The truck was a 26' we rented was not in good working order. The drive was very scary especially being a female. The truck needed ABS -light on. Power steering was extremely loose and was pulling me all over the road. Wasn't expecting the Ritz being a loaner mover but in safe working condition is the minimum.

Reyna P. 
Évaluation :
5

Great people!!

Norman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rl M. 
Évaluation :
4

The guy who waited on us was very nice.

Rachel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerhardt W. 
Évaluation :
5

Friendly staff, clean facilities, lots of security cameras. The storage space is the perfect size! I would highly recommend this Uhaul Storage Facility. Location is convenient from the city and suburbs.

Darius H.  |  Premières impressions 
Évaluation :
4

Staff was very helpful, and Pleasant.

Derrick H. 
Évaluation :
5

Darrien did a great job.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Have a better call in system. Wait time was over 40 minutes on hold.

Donald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
3

we were told that we would get a discount because we could not return truck to where we wanted to to had to bring it back to toledo the regonial manager said we would get the discount but could not because he wasnt there. Trying now to get it no answer back yet.

Glenn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
1

The 2 employees barely spoke at all. The truck I had was beat to piss. The check engine light came on as well. They quoted me a full tank of was really 3/4. The Dolly zip tie was broken and blankets were missing in back of truck. The truck was so ran down I was nervous driving it.

Eric R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross P. 
Évaluation :
4

I don't know what the 5,00 $ charge for a "safe trip" was about.

Karen B. 
Évaluation :
5

Service associates were very nice. I din't need much help but i watched an associate interact and help a couple in front of me. I was amazed at the courtesy and professionalism on a rainy Sunday morning. Sunday 9am 7-11-21.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
1

Had a 7am pick up and no one was there. Had to make several calls before the manager showed almost 45 minutes later Very frustrating!

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weldon G. 
Évaluation :
5

Very friendly service.

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence W. 
Évaluation :
4

Nice guy working all by himself juggling multiple customers and doing a good job!

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg L. 
Évaluation :
3

My complaints come with some understanding. The state of the cab was reasonable for a fleet vehicle, but was dirtier than I've experienced with rental vehicles. There was a residue and unpleasant smell throughout the cab (I've encountered this frequently since COVID, so I assumed it is the standard COVID cleaning substance). The charging outlet did not work, which was a major problem because this rendered my GPS unit unusable and I had to use my phone (with no way to recharge it). The final destination was Bronx, NY, which I am completely unfamiliar with, so I had to take much longer breaks during the trip to charge my phone so I wasn't completely lost and without a way to contact the party that I was meeting. This added about 2 1/2 hours to the trip. And finally, when I returned the vehicle to the Uhaul location, I stayed in the vehicle as requested by the sign and waited about 15 minutes for someone to come out but no one did. I finally gave up and went inside and found 1 customer and 2 Uhaul employees. I'm not sure if the employee that wasn't directly helping the other customer ever intended to go out to meet me, but I could see that there was a monitor showing the equipment drop off site and when approaching the site in the first place I noted that there was one of those tubes that dings when you drive over it, so I'm sure they knew I was there. The employees were nice enough during the interactions, though.

Monica B. 
Évaluation :
4

The truck was pretty clean....but the cargo area smelled like fish! REALLY smelled like fish. It was rough. And there was a half-eaten burrito and a bag of chips behind the driver seat. Kinda nasty. One of the back tires had a slice in the sidewall and was flat. I hadn't noticed until I got out of town and too far along to get that fixed. A little worrisome, but everything worked out fine. All good!

Keith M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth S. 
Évaluation :
5

Very helpfull and polite staff! Thanks for helping us move

JOSEPH S. 
Évaluation :
5

Staff was very helpful and quick!

Benjamin P. 
Évaluation :
3

Pretty easy to drop off after hours

CONRAD L. 
Évaluation :
5

Tracy, the manager/owner, was super friendly and helpful. Everything went smooth from picking up the enclosed trailer to dropping it off. Thank you so much!!

Kelly L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander A.  |  Premières impressions 
Évaluation :
5

Davon who helped me went above and beyond. He was friendly and courteous. Great employee.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanta H. 
Évaluation :
3

The employee was great under bad circumstances. One guy running the entire place. Your software is terrible. The trailer was not at the promised location and I couldn't contact anyone in your organization. Trying another firm next time.

Patrick G. 
Évaluation :
5

Last several times I wanted to rent a enclosed 5x8 trailer they have not been available or I would have to go across town to find one

Wilford D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meloissa G. 
Évaluation :
5

The customer service was exceptional. Always friendly, professional and willing to help the customer. I was relieved and impressed. Great job!

Corrin K. 
Évaluation :
5

Friendly and professional team. Appreciate the great service y'all.

JONATHAN E. 
Évaluation :
5

Great friendly service

Cloyd B. 
Évaluation :
5

Everyone was polite and professional. Everything went better than expected, and trailer with ramp was perfect for my needs. Being open on Sunday is wonderful. I would not only use U-Haul and this location again, I plan to recommend it to friends and family in the future.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lupita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
4

Thanks for picking up the slack for the app!

Michael G. 
Évaluation :
2

Get Employee's that know how to get the job done properly!

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauri L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Markis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle W. 
Évaluation :
5

Nothing but I didn't use the Doley to help move it was already broke off and I have a picture to prove it

Sandra R. 
Évaluation :
4

Inside of truck was not clean. When the storm arrived during night driving, the grease build up on the inside of the windshield caused dangerous driving conditions/no visibility.

Nicholas A. 
Évaluation :
5

Very courteous staff. Would recommend to anyone.

Thomas D. 
Évaluation :
5

Terry, the agent at the East Broadway store was very helpful.

SCOTT S. 
Évaluation :
5

Great customer service. Very professional

Richard H. 
Évaluation :
3

The big doors be available even at late hours

CHERI C. 
Évaluation :
5

Overall the trailer was clean but front of it still had an inch of dirt from previous rental, simple sweep

Troy O. 
Évaluation :
5

The sales clerk was very efficient, I got out of the door and into a rental in less than 5 minutes. I get rentals all the time, and I appreciate that part.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amorrita E. 
Évaluation :
5

Well, I did have a major issue. But GM Tracy Brown totally took care of me. Amazing customer service!! Will use this location again!!

Steffanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTA F.  |  Premières impressions 
Évaluation :
4

When I picked up the vehicle, the inside of the truck was dirty, food debris on the console and overall not clean. My question for U-Haul and not the location, what are your COVID cleaning guidelines in general? I sanatized the inside of the vechicle after I arrived at home before preparing to load

Paul V. 
Évaluation :
5

I believe the gentleman that got me going at 7am in the morning was Tracey or Terry.......he was great to work with. My truck had broke down and I needed a rental to make my trip. Also had to leave the keys for my truck with him so the tow truck company could pick up and take the vehicle back to Detroit. Thank you Tracey!!

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert L. 
Évaluation :
4

It bothered me to know that your employee took a photo of mine drivers license with his phone you should be providing a device four of us that the employees personal phones

Rita P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle J. 
Évaluation :
5

It went well. The employees were very polite and helpful.

LARRY T. 
Évaluation :
3

Was having a lot of app troubles at this site and had to wait over 49 minutes for support. Not much to say about this site as I never entered.

Derek B. 
Évaluation :
3

Couldn't check in my vehicle when I was at location after closing hours.

Jaegan W. 
Évaluation :
5

Helpful

Catherine T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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