Évaluations des clients U-Haul Moving & Storage of Mechanicsburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Mechanicsburg

Cote générale :

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BOB L. | Premières impressions |
Évaluation :

Hannah is particularly helpful, knowledgeable and courteous — as are all the other employees I’ve met at the facility. This is a well run operation!

SHANNON F.
Évaluation :

Shout out to all the staff there, they work so hard, it shows! Thank you Wendy for all your help girl, you ROCK! This location is great. If you come at a busy time, be patient, you are treated with excellent customer service here.

LeAndre D.
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Le client n'a pas laissé de commentaire.

Edward M.
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Le client n'a pas laissé de commentaire.

Ray S.
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Returned trailer after hours. The app was awful. Took 15 minutes to drop off trailer. Almost just left it there without officially returning it through the app.

Bill S.
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Le client n'a pas laissé de commentaire.

Hilda A.
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I really love the price and service very professional.

Thomas W.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Donna K.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Le client n'a pas laissé de commentaire.

Louis R.
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Excellent service. Very satisfied.

Gregory E.
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Le client n'a pas laissé de commentaire.

Kristen V.
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Truck was clearly not cleaned out which makes me doubt the common touch surfaces were properly sanitized. Also, was told that IF I don't open all moving blankets, the unused units would be credited. That did NOT happen. I was charged for 3 units, only used one. UNACCEPTABLE business practice when you will charge another customer the same price. In addition, you do NOT offer a military discount. As an active duty member, a 10% discount on a moving company is expected when many other UHaul's I have used in the past 20 years have provided such a discount, the Gettysburg Pike Mechanicsburg location did not. I will not use nor recommend that location to my military peers.

Marvin B.
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Add to your web site what happens if you use a toll road. We didn't know how that is handled.

Rkia H.
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Great services.

Kenneth M.
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Although the store was very busy at both pick up and drop off times, the employees did an outstanding job of serving customer and were very courteous. No suggestions for improvement.

Frank H.
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Le client n'a pas laissé de commentaire.

ANTON J.
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Mobile truck pickup did not work. Mobile phone location was turned; but, Mobile app could not detect location. Called in, finally got into mobile app; but, app could not take picture of DL. Lost an hour of productivity waiting for store to open. Equipment/items ordered were not in the truck.

MATT C.
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Le client n'a pas laissé de commentaire.

Kevin Z. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Ronald C.
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Le client n'a pas laissé de commentaire.

Amy G.
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I got the truck I needed, on the day I needed it at a reasonable price but, none of the Employees were wearing masks. The Employeewho helped me was taking cellphone calls while assisting me.

Kevin H.
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Rental went flawless,

Matthew T.
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Le client n'a pas laissé de commentaire.

Byron F.
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Le client n'a pas laissé de commentaire.

Ryan R.
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My rental was longer than needed and both the pick up and drop off locations couldn't seem to fix the problem and I paid more than web quote using less mileage and a day shorter.

Geoffrey C.
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Le client n'a pas laissé de commentaire.

William D.
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Have 10 feet vans with ramps. Make this an rental option, as the current set up with the wide step up with a trailer hitch may be preferable for some. Provide an email with a list of movers.

Ray B.
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Give me a step stool so I can get into the vehicle. I rented a 20 ft. Van but I am only 5'4 with two replacement hips. It was almost impossible for me to get in and out of the drivers side. LOL

Creig W.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

Kenneth F.
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The staff was extremely helpful with my trailer hookup. I never towed a trailer and was nervous traveling from PA to SC on I95. They made sure I had the proper equipment at a fair price and helped me hook up my vehicle to the trailer.

Ramon I.
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Le client n'a pas laissé de commentaire.

DAVID F.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Gregory Q.
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Le client n'a pas laissé de commentaire.

Blaine S.
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Le client n'a pas laissé de commentaire.

Eric C.
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Le client n'a pas laissé de commentaire.

Durward G.
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Le client n'a pas laissé de commentaire.

Jay B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER C.
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Both picking up and returning the tow dolly the customer service reps. were AWESOME. Thanks

Theodore S.
Évaluation :

Get more trucks

Bruce C.
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Le client n'a pas laissé de commentaire.

Edward H.
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The cargo van I rented had a camera on the rear of the vehicle but it was only active when backing up. With a load that blocked through the vehicle viewing using the rear view mirror it would have been very welcome to have that camera and display on constantly or at the least switchable to increase safety for this for pedestrians, other vehicles and property. I have rented other vehicles so equipped and would gladly pay a few extra dollars for that extra measure of safety.

Glenn G.
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Le client n'a pas laissé de commentaire.

ADAM B.
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Have a line specifically for rental pickup/return. Both when picking up/returning had to wait for 20 minutes behind people just buying boxes/supplies.

Christian H.
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I was in and out fast, staff was very helpful and friendly.

Jerilynn M.
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Le client n'a pas laissé de commentaire.

Susan C.
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Just note that not all people can handle the strong fragrance in the cab.. I found I had to wear a mask. Thank you for your consideration.

Robert M.
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Le client n'a pas laissé de commentaire.

Steve B.
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We picked the truck up in the evening. Got the truck and realized the brakes sketchy and needed servicing so the next day we drove very carefully.

Timothy S.
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Le client n'a pas laissé de commentaire.

Gregory G.
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You guys have always provided reliable equipment and great service. Thanks!

BOB L.
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Hannah, the location manager was off the page helpful, friendly, efficient and knowledgeable. She's a superstar!

Michael R.
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There was very little customer parking, but overall great experience.

Cyrus S.
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Get me the phone number of awesome girl at the counter that single handedly picked up my trailer and hooked up the hitch! Lady is a worker and very pleasant!

Dinesh Kumar Gou C.
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Lady at the front desk who served me was very rude and arrogant behavior towards customer. She doesn't represent the values U-Haul stands for.

H B.
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Bob people were very nice

Anthony R. | Expérience générale |
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Your Business Services Were Excellent. Thanks for Everything.

robert h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paras P.
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The rental and return process was very easy. The staff were knowledgeble and very helpful.

tyler d. | Premières impressions |
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All good👍

Sharron S.
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Need more customer help. Very busy place!

frank M.
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Easy in and out. Helpful then on my way

Joshua Z.
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Le client n'a pas laissé de commentaire.

Russel S.
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Le client n'a pas laissé de commentaire.

Martin T.
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Le client n'a pas laissé de commentaire.

Timothy S.
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The customer service was great.

Dana H.
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(lemme start with I didn't review my paperwork). Upon rental the man told me about the gas, he said it was at 3/4 tank (it was) and to return it with the same (as usual) so I did. But upon return, a diff person said I was 2 gallons low, I said "no, the man told me 3/4". She said do you have proof? I handed my contract over and it clearly said over 3/4. So just look at you pprwrk and take pics of the gauge. Other than that it was great!

Charles V.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Le client n'a pas laissé de commentaire.

John H.
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Fast, efficient and friendly.

Susan C.
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Le client n'a pas laissé de commentaire.

Lisa G.
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Le client n'a pas laissé de commentaire.

COLE N.
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The employee did not do a walk around with me. They also did not go over the mechanics of the truck and things I should know. Was not wearing a mask during the payment/registration process. The truck was not cleaned and ready to go when I got inside of it. There was an advertisement sign inside the truck covering the windshield when i got in and had to move that myself and figure out where it went. Terrible, horrible place to rent a U-haul. Would recommend LITERALLY anywhere else.

Chris S.
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The check in process is not ideal through the mobile app. Took too long and became frustrating

Brian S.
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Quick and easy drop off.

James C.
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Le client n'a pas laissé de commentaire.

Zachary B.
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It was really disappointing to walk into the store and see that neither of the people behind the counter were wearing masks. When we asked where our uhaul was, she went and got it for us... without a mask. So we had no choice but to ride in a vehicle that someone without a mask handled, in a pandemic. Not only that, but they gave us the wrong vehicle, which caused us problems later on. Wouldn't recommend, totally unsafe and negligent to the current health crisis.

JACOB G.
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Le client n'a pas laissé de commentaire.

yahaira V.
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Excellent service! Customer service rep was very polite and help out very much.

Andrea W.
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Le client n'a pas laissé de commentaire.

ERIC D.
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Le client n'a pas laissé de commentaire.

MARTIN T.
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Le client n'a pas laissé de commentaire.

Timothy M.
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The woman who helped us was wonderful.

MELODI H.
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They're awesome people! Knowledgeable, helpful and very helpful. I would definitely recommend and will rent from them again!

David B.
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Le client n'a pas laissé de commentaire.

Michael H.
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None, excellent customer service too.

Al L.
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Le client n'a pas laissé de commentaire.

James K.
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Had a hitch installed before the r5 x 8 trailer rental. The mechanic did a great job, on time, was friendly and offered some useful tips. Staff at the counter made the rental a breeze with a great frienly attitude and demeanor. At pick up of the trailer, again, friendly, courteous, and knowledgable service. It only took about 15minutes. I'd rent from them again and recommend them anytime. My thanks to the entire crew there.

ROBERT M.
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Le client n'a pas laissé de commentaire.

Brian S.
Évaluation :

Im super pissed off they charged me 25 dollar cleaning fee for absolutely no reason. Maybe a litte dirt left but nothing you needed to actually pick up

Andrew L.
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Le client n'a pas laissé de commentaire.

Andrew L.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Nothing. Renting and checkout were easy. Customer service was fantastic.

Lillian P.
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Le client n'a pas laissé de commentaire.

Amber S.
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The front desk lady was very nice for the most part but I told her I'm not good at using the internet and such.....so she said if I left the truck there after returning it that evening and drop the keys in the box.... She would check it in for me and such but I was never informed that it would be a $20 fee to do that..... I would have had someone else help me if I was told that but I was not, so I lost $20 because no one informed me it was a change...... I thought she was just being nice! I'm very upset! And I will tell everybody about my experience!!!!

Jeffrey F.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas J.
Évaluation :

I can't think of anything actually to improve. The experience was excellent. Your staff knew what they were doing and were quick and got people out to get to their trucks. There was a long line but it moved very quickly It was 8:00 in the morning which is a normal pickup time I would imagine. covid wise they were great they were 6 ft apart and they wore masks everybody had to. Good experience

JOHN W.
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Le client n'a pas laissé de commentaire.

Shawn T.
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Le client n'a pas laissé de commentaire.

Alexander L.
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Le client n'a pas laissé de commentaire.

Terrence F.
Évaluation :

Order 2 dozen covers only got one dozen.

Anthony R. | Premières impressions |
Évaluation :

Everyone was helpful and very pleasant. Thanks, Tony

kim s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christopher p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CARL A. | Expérience générale |
Évaluation :

I took advantage of the free 1 month storage unit offer, after renting a U-Haul trailer. The unit was like brand new and cleaner than many homes. The staff that I encountered in all my transactions were friendly, helpful, and we’ll cross trained. This is a well run facility..

robert h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pritam K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maria G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CARL A. | Premières impressions |
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In the process of settling 2 estates, we had a need to shift some furniture to temporary locations because of closing dates on the real estate. The free 1 month storage offered along with a trailer rental was just what we needed. The 10x10, easy access unit was extremely clean and fit our needs perfectly. Just another reason to buy and deal with local businesses. U-haul was there for us in a big way. Your service to the community is much appreciated.

SUSAN A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tiffany U. | Premières impressions |
Évaluation :

Everyone was very kind and helpful. I wish they would be wearing masks when interacting with customers when not at the cash register area.

Stephen N. | Expérience générale |
Évaluation :

Great experience! Friendly and very helpful staff. Easy access. Great location for me. Right size and fair price.

Patty P. | Expérience générale |
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Everyone was so polite, patient and helpful! Truly a great experience!

Kay K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Frances M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert G. | Premières impressions |
Évaluation :

Hannah was amazing.

Dan T. | Premières impressions |
Évaluation :

Hannah was Great to work with...

Stephen T. | Expérience générale |
Évaluation :

Great people, great place.

Marvin R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Forrest S. | Premières impressions |
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The guy who helped me at the front was very helpful and friendly.

Astrid C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cheick Aboubar B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Katie J. | Expérience générale |
Évaluation :

Seth, and his team went above and beyond to help me in difficult times. I can’t thank them enough for all they did to help me. From getting a trailer, my storage room, and moving out it was a seamless process.

james d. | Premières impressions |
Évaluation :

After a poor experience actually experiences (plural) with Grove City, PA Uhaul as well the Call Center Uhaul (lengthy wait times, computer reservation problems, multiple rental pickup locations, wrong fuel level, long wait times, and even damaged and wrong rental equipment) ... It was refreshing to speak with Seth in Mechanicsburg and to work with Hannah and Clayton on check-in and returns at Mechanicsburg... Incredible and knowledgeable staff in Mechanicsburg - I would highly recommend them as a group in Mechanicsburg, but would and will think very long and hard about using Uhaul in general, in other words, I'm going to shop around, even if it costs me a little more to avoid the Corporate Uhaul experience...very little confidence that they can make our.move convenient...

Matthew F. | Expérience générale |
Évaluation :

Great experience all the way around. From the guys who set me up, to the nice lady who called and helped me out because there was no lock on my storage unit. They also saved me a big 1 800 junk bill, they knew someone that could help with the items I didnt want. Im glad they went to a good home.

Astrid C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

maryann m. | Premières impressions |
Évaluation :

Very professional experience

cathleen w. | Expérience générale |
Évaluation :

We had mice droppings on some of our blankets

Samuel Z. | Expérience générale |
Évaluation :

From intake to finalizing of unit. The staff was easy to work with & willing to answer questions aside from accommodate if need be. Very pleased with rental of truck & unit. Payment process easy to use. Also pleased with correspondence from payment due to updates. Very "pro" the whole way around. U-Haul is the leader in making moving, rental, & storage a less stressful/hassle-free experience. Utilized company in past & present. Will continue due to dedication to customer & service. In closing, Job well done! Thank you for being there when needed. Signed, very satisfied; Samuel Zeiders

LINDA C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

KATHY B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Elizabeth C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

cathleen w. | Premières impressions |
Évaluation :

They were very friendly and helpful

Timothy A. | Expérience générale |
Évaluation :

Staff were always friendly and helpful.

Ismael L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christopher N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mark P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dave D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

victor m. | Premières impressions |
Évaluation :

Satisfied costumer

Kabira K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark P. | Premières impressions |
Évaluation :

Storage unit was clean, prevent boxes for uninvited guests.

karen j. | Expérience générale |
Évaluation :

The employees were always courteous and helpful. Moving is stressful particularly when it involves storing belongings. I was in and out frequently over 3 months, and the experience was always pleasent

Brian s. | Premières impressions |
Évaluation :

I haul make the experience of moving my son from Virginia to Pennsylvania much easier than I expected. It was easy to reserve a truck in VA and drive it to Pa returning it there.

Suzanne S. | Expérience générale |
Évaluation :

Very helpful staff.

Joseph R. | Expérience générale |
Évaluation :

Poorly maintained- will never use any “U-Haul” facility nor equipment again!

Thomas C. | Expérience générale |
Évaluation :

Very helpful during the checkout phase.

regina v. | Expérience générale |
Évaluation :

The staff at U-Haul made a stressful time in my life that much easier! Thank you for such a positive experience and making storing and moving as easy as possible!!

Jain-Miecell R. | Expérience générale |
Évaluation :

Team did a great job. They even remembered me. They were always helpful and courteous. I would highly recommend U-Haul and this facility to everyone looking.

Stan H. | Premières impressions |
Évaluation :

The staff was patient and very helpful in selecting a storage unit and arranging the truck rental. I recommend using this team.

eliza w. | Premières impressions |
Évaluation :

service was great! truck was convenient and without problem. Unfortunately, there was a metal circular piece at the storage that came off of the door upon entering and hit my son

STEVE A. | Expérience générale |
Évaluation :

The staff did exactly as they were required in a professional manner. When I asked if I could do something out of the norm, they said No. The annual rates increased higher than the inflation rate.

Jacob K. | Premières impressions |
Évaluation :

Great experience. Noah was exceptionally helpful.

ROBERT E. | Expérience générale |
Évaluation :

Thank you got keeping our stuff safe

Diane V. | Expérience générale |
Évaluation :

My only complaint is that the time left on the contract is not prorated/refunded. One of my units had two days left and the other was paid through the 15th. They should not be rented twice.

LINDA L. | Expérience générale |
Évaluation :

Wonderful, helpful staff!

Joseph R. | Premières impressions |
Évaluation :

Highly efficient rental process.

PAMELA K. | Expérience générale |
Évaluation :

Customer service is great.

MIKE W. | Premières impressions |
Évaluation :

U-Haul even moved the truck closer to my work location than I had originally booked, making it more convenient! Thank You!

Jain-Miecell R. | Premières impressions |
Évaluation :

Seth did a great job helping me secure my location. There was a computer error that he worked through. The team overall was excellent.

Ron R. | Expérience générale |
Évaluation :

Knowledgeable, courteous staff, clean, well maintained facility, easy on and of from US 15.

Jackie N. | Expérience générale |
Évaluation :

Everything was good. My son in-law handled most of it but not one problem arose. Thank you for making it so easy.

Ron R. | Premières impressions |
Évaluation :

Professional staff, well organized and efficient facility.

adil a. | Premières impressions |
Évaluation :

Great service.

Wesley F. | Premières impressions |
Évaluation :

Your service as usual has been excellent. I continue to be an ongoing customer thanks to you and your staff.

Jackie N. | Premières impressions |
Évaluation :

Had a few broken things but it was such a good experience the way your company worked so well with all of us. Thank you

Diane V. | Réservation |
Évaluation :

Good location and easy access.

WESLEY F. | Expérience générale |
Évaluation :

The staff at u-haul are fantastic. They worked and planned their schedule in order to provide first class service, assistance & time management in order to make the process both easy and fun.

Julie S. | Expérience générale |
Évaluation :

Very fine place.

Julie S. | Réservation |
Évaluation :

Great customer service. Clean facility.

BRIAN J. | Expérience générale |
Évaluation :

Excellent facility.

Christopher M. | Expérience générale |
Évaluation :

Thanks for good service

Tom K. | Réservation |
Évaluation :

Friendly, courteous staff and clean facility. I will recommend U-Haul of Mechanicsburg.

criag h. | Expérience générale |
Évaluation :

UHaul corporate office gave me a military 10% discount for my recent moving truck rental. I was disappointed to learn that U-Haul Moving & Storage of Mechanicsburg did not honor corporate's promise.

deborah m h. | Expérience générale |
Évaluation :

Great service, always busy so a person can tell it is a popular well liked place to go.

Harold V. | Expérience générale |
Évaluation :

Outstanding customer service!

mark j. | Expérience générale |
Évaluation :

Mary was great and professional !

Benny C. | Réservation |
Évaluation :

Everything went dandy.

Diane V. | Réservation |
Évaluation :

Assisted with storage unit (larger size needed) change I needed prior to rental. Friendly & accomodating staff.

walter c. | Expérience générale |
Évaluation :

all good

Carl P. | Expérience générale |
Évaluation :

Great place and friendly staff!

jan s. | Expérience générale |
Évaluation :

The driver who delivered and picked up my U-Boxes was wonderful, right on time, called ahead, very friendly and helpful. Excellent service both pick-up and delivery.

Non reviews have been submitted for this location.

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