Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
staff not very friendly customer service can improve
Jose Echeverria
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bill Kucera
Évaluation :
1
The rules and regulations regarding roadside assistance is not clear
ALEXIS GREATHOUSE
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephanie herrera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shantrelle Haymon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel A. Rosado Sojo
Évaluation :
5
Le client n'a pas laissé de commentaire.
OCTAVIANO BARRAZA
Évaluation :
5
Le client n'a pas laissé de commentaire.
crystal howard
|
Expérience générale
Évaluation :
5
They have a very courteous and professional staff.
FRANK GIPSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison Santos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Garcia
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary Minter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
manuel arriaga
Évaluation :
1
He gave you a fake number
RAFAEL MAGANA ESQUIVEL
|
Premières impressions
Évaluation :
5
They have good inventory, and their staff is very helpful.
Jose Garcia
Évaluation :
5
The young lady who was at the counter was very helpful. The app was not quite working but she assisted with very little fuss or difficulties.
Aurelio Tobias
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose castillo
Évaluation :
5
The female employee who helped me was really helpful and cute I can’t remember her name at the moment but have her hit me up and that’ll be true 5 star service 😭
JULIUS RODRIGUEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfonso Martinez
Évaluation :
5
Thanks for the great service!!
Alexander Reyes
Évaluation :
5
Guys who hookd-up and removed trailer were helpful and friendly.
David Bier
Évaluation :
5
Thanks for the service.
FLORINE MCKENNIE
|
Expérience générale
Évaluation :
5
The associate was friendly and helpful. The truck operated very well.
Robert Street
Évaluation :
5
I purchased the last trailer electrical adapter. Some 1 that needed 1 after me would be !!#@%×!!
walter grossmann
Évaluation :
3
Le client n'a pas laissé de commentaire.
JUAN FLORES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Garcia
Évaluation :
4
The people that work there were very helpful because you guys screwed up my reservation, which was at a different location bought the vehicle itself. The transmission didn't work very well and slipped and the back right wheel. The bearings were going and leaking bearing grease all over plus something was leaking underneath the steering column, which got all over my shoes.
Robert Daugherty
Évaluation :
5
I'm happy really good service. Friendly and faster
ALFREDO SANTOS
Évaluation :
5
Amazing workers and equipment!
Zenobia Ellis
Évaluation :
5
Great team of worker’s
ELIESER DEJESUS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID RUIZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ismael gamboa
Évaluation :
5
Cristina and her team are always on top of it. Attentive, Quick and easy process!
Tatiana Diaz
Évaluation :
4
Le client n'a pas laissé de commentaire.
Evelia Torres
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Orozco
Évaluation :
4
Le client n'a pas laissé de commentaire.
Olga Pellecer
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaime Tamez
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Demetrius Arvanitis
Évaluation :
5
Customer service was great and quick. Drop off was easy. Great service.
Jamie Kiczula
Évaluation :
5
Best already
CAROLYN BURGETT
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORINE MCKENNIE
Évaluation :
1
Stop putting multiple charges on customers accounts. The bank flags them as fraudulent charges. Stop false advertising too. Nothing is under $50 with your company.
Ashley Bosco
Évaluation :
5
Merci
Victor Sarmiento
Évaluation :
4
The rental was defective
edison vidal
Évaluation :
5
The doors of the truck were a little hard to close. We had to pull hard otherwise it wouldn't shut completely (on both sides).
Claudia Beteta
Évaluation :
5
First month free is nice.
GEOFFREY GREER
|
Premières impressions
Évaluation :
5
Nothing great service
Antonio Gonzalez
Évaluation :
5
Great all-around.
STEPHEN INGERSOLL
|
Premières impressions
Évaluation :
5
The palace was kept clean and accessible. I like the lock that was supplied with the unit which along with the latch made the door tamper proof.
MICHAEL ASHER
|
Expérience générale
Évaluation :
4
Better customer service.
Adone Martinez
Évaluation :
5
Quick and efficient service!
jamelle newsome
Évaluation :
5
The customer service was wonderful. Every employee went above and beyond to make the process so easy and understandable.
Ashley bosco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Edelstein
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA GRAHAM
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jose Godinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Davidson
Évaluation :
4
During my use of storage facilities everything was above average yhe elevator was down at least 4 times in december and January but they have alternate elevator just inconvenient but it worked out for me well thank u definitely will use again
LIONEL TORRES
|
Expérience générale
Évaluation :
5
I feel nothing needs to be changed. You have great customer service for polite employees. Very satisfied with location. Way better than location at 435 Manheim Rd. location so poor in business. This location at Melrose Park is my favorite place to rent U-Haul equipment.
Erik Martinez
Évaluation :
4
I had a bad experience with the workers. I dropped my rental off 6 hours before I was even needed to return it. I left the gas exactly where it was when I picked it up. Walked the keys inside and handed them to an employee behind the desk. The following day I received a phone call asking if I planned on returning the truck because I'm late. Even though said truck was returned early the day prior. Then received a second phone call from employee saying I didn't return the equipment from the back of the truck even though one of the items I didn't receive at the time of rental. Then I received a final bill stating I left the truck on empty and had to pay an extra 30 dollars even though I left the gas exactly how I received it.
Alexander Strockis
Évaluation :
5
I rent a lot of trucks being a small business owner,and this location is by far the best,the staff is incredible
Philip Carey
Évaluation :
4
Le client n'a pas laissé de commentaire.
michael cox
Évaluation :
5
Le client n'a pas laissé de commentaire.
nashanta tate
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JUAN ROCHA
Évaluation :
1
Miles on the truck were nearly 20miles off from my paper work. I returned the truck same day. I had the truck for 4 hours and they charged me for an extra day. Plus a late service fee. I have contacted U-Haul. They respond saying we will call you back but never did! I have to call repeated times.
Cresteve Smith
Évaluation :
5
My first time at this place and I really like the guy who waited on us very helpful..
ila coffman
Évaluation :
5
It was a little dirty..
Jose Garcia
Évaluation :
1
I do a TON of business with uhaul (storage and rental) this is the WORST location .... The young lady that accepted my rental return yesterday was absolutely horrible rude and Christina could care less ... I'll have to find another storage and rental facility
PAUL SOULE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samuel Rinella
Évaluation :
3
Le client n'a pas laissé de commentaire.
maalek boudourou
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wiliams Rosa
Évaluation :
5
Le client n'a pas laissé de commentaire.
NENOS ODISHO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shalimar Tiffany Scanlon
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
NENOS ODISHO
Évaluation :
2
The move out experience was terrible. I had to call 3 times and stopped by the desk twice and still was charged after I had already moved out.
Dennis Evashenk
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katherine Cunningham
Évaluation :
3
Le client n'a pas laissé de commentaire.
JULIANA CEDENO
|
Expérience générale
Évaluation :
5
You are always Professional thanks for your assistance and excellent service.
Doris Kelley
Évaluation :
5
A very pleasant and easy experience. You have a great crew.
Christopher May
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis Evashenk
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT VICARI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar Vazquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Merrill Thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mario oliveros
Évaluation :
3
The girl who waited on me COULDN'T leave her cell phone alone for the 15 minutes we interacted. VRERY RUDE!!!!!!!!
jeff lord
Évaluation :
5
No comment
Antonio RIVERA
Évaluation :
5
Leo and Christina were very helpful. So happy they work there!
GLORIA IGLESIAS-LACALAMITA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELEXA POWELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
laura wadzinski
Évaluation :
3
Le client n'a pas laissé de commentaire.
RICARDO GONZALEZ-HERNANDEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JORGE SOLIS-GONZALEZ
Évaluation :
5
Staff is great. Prompt and helpful. Always plenty of vehicle options available.
Grant Halter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur Sanford
Évaluation :
5
Le client n'a pas laissé de commentaire.
datil mariltyn
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela Fite
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandy SierraCabanas
Évaluation :
5
Your Team is on point and ready To help with my request . When stress Levels do to life's daily chores.your team at the melrose Rose up to the task ! THANK YOU AGAIN ILL BE BACK
edgar vazquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
keith brooks
Évaluation :
5
Le client n'a pas laissé de commentaire.
NENOS ODISHO
Évaluation :
5
Le client n'a pas laissé de commentaire.
NENOS ODISHO
Évaluation :
4
Le client n'a pas laissé de commentaire.
TOMASZ ZEJER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jonathan Collans
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
itzel Torres
Évaluation :
3
Charged me for insurance even after I declined. Then told me couldn't reverse and I would have to work it at return. But return location was not staffed at time of drop off, and I'm not going to try and call because that is pure hell. Or should I say U-Hell.
Steve Swaine
Évaluation :
4
Had to rent a larger trailer than what I needed because there wasn’t inventory of smaller enclosed trailers
Ronald Urbaniak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Garcia
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patrick LaMontagna
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roman Zlonkevych
Évaluation :
4
Le client n'a pas laissé de commentaire.
THOMAS PLAISIER
Évaluation :
5
Le client n'a pas laissé de commentaire.
aldo moreno
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cristian Puyo
Évaluation :
5
They have most of everything
julio santana
Évaluation :
2
Driver side mirror on the unit was completely lose
You could pull it out of the base with one Hand.
Every bump the mirror was almost coming off the base
I was unsafe situation
JUAN FLORES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roksolana Konchak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Garcia
Évaluation :
1
Never received my deposit refund
JORGE AMARO
Évaluation :
5
Le client n'a pas laissé de commentaire.
nenos odisho
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arkadiusz Tyminski
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSE RODRIGUEZ
|
Expérience générale
Évaluation :
5
Staff was very friendly and helpful. I made the reservation on line late the evening before and everything was ready first thing in the morning. They were even able to change out a truck for a different size for me with no problems. Thumbs up.
Christopher Zomparelli
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Garces
Évaluation :
4
I don't know what else you could do to improve tour service .everything was a ok!
Jim Rajnka
Évaluation :
3
Le client n'a pas laissé de commentaire.
Manuel Navarette
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sierra Kidd
|
Expérience générale
Évaluation :
5
New attendant was great. Very helpful and I'm surprised she was new.
Anthony Raimonde
Évaluation :
1
The was a young female who I guess was learning with a black guy or women idk what the sex was anyway the girl looked as if she didn't want to help me and was chewing gum like that was the only piece she had and all she did while me and my husband looked at them I kindly ask them to cancel my storage unit and they did not luckly my husband told me to call again because we both knew these people weren't doing there job I went there will not be going there anymore and the charge me for a card when they could of just say the door was open the customers service was horrible that was so unprofessional
CAROLINA SOTO
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eryberto Rodriguez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ESTEBAN JIMENEZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS PLAISIER
|
Online Move In
Évaluation :
1
I had a homeless person living in my storage unit And the manager Christina was well aware that this homeless person was living in a building And not only that they allow this homeless person to store her food inside the refrigerator with all the employees food This was very unprofessional and very sad This manager Christina It needs to be talked to about her performance in the working environment I give her a 0 out of a 10 for very poor performance And she does not deserve to be called or considered a manager She has very poor manager skills
Jason Alejos
|
Expérience générale
Évaluation :
5
Staff was friendly and helpful
LISA GARRETT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucas Sandweg
|
Expérience générale
Évaluation :
5
The good who helped me did an excellent job answering all my questions he got me in and out. Merci!
crystal howard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Hodgekins
|
Expérience générale
Évaluation :
2
4 movers at $200 an hour were stopped because the lock on the door was locked without a key I reserved the floor the week before and the unit that day online. Locally they gave a couple a lock which was used for my reserved unit. It took an hour to get it straightened out. Cost me 200. I was supposed to get 1st month free but I was charged and no one can tell me if I get the 2 nd month free Not ideal
Elizabeth Seal
|
Online Move In
Évaluation :
4
Parking area is not secured
OZER YILMAZ
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanna Ulloa
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
pablo munoz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORINE MCKENNIE
|
Premières impressions
Évaluation :
4
Will know more about this thru experience again, who knows maybe 5 stars this time from evaluation
KELVIN HOWARD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mariah Gable
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph mosley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Akana
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darrie Hughes
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlie Stokes
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Vicari
|
Expérience générale
Évaluation :
5
Excellent customer service
EVELYN WEBB
|
Premières impressions
Évaluation :
2
The young lady that took care of me by the name of Keeva Reeves went above and beyond. I believe that she should have an advancement at her job with a raise. A lot of businesses do not take the time to explain things the way things should be done nor work Integrity or respect as well. I give her 10 Stars. Her boss should really think about giving her advancement.
Michael Boyd
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
pablo munoz
|
Premières impressions
Évaluation :
5
Friendliest people I could ever meet and this was my first time having a storage Victor was an amazing person I want to thank him so much
Rosa Garza
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
marcello antwan fry
|
Premières impressions
Évaluation :
5
Clean, secure, with temperature and humidity regulation.
ROBERT LAI
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
AHMED BOUKHELF
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabriel Cerpa
|
Expérience générale
Évaluation :
5
Provided just what I needed in a timely manner.
MICHAEL ASHER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Alejos
|
Premières impressions
Évaluation :
5
Everyone was amazing!
Alice Ohlinger
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeniffer Algarin
|
Premières impressions
Évaluation :
5
The manager and assistant manager were totally awesome! They went above and beyond to help me with everything!
felicia lee
|
Premières impressions
Évaluation :
5
Top of the line.
CAROLYN BURGETT
|
Expérience générale
Évaluation :
5
There were so many carts available that moving all of my stuff in was quick and easy!
Isaiah Swoboda
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Akana
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aniki Coates
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean Dugo
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA MARSHALL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucas Sandweg
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kaneisha taylor
|
Expérience générale
Évaluation :
4
A little bit expensive I had the thing for over 3 years and no discount even on truck rentals not a senior or veteran discount
ray koznezki
|
Expérience générale
Évaluation :
4
Prices for the storage units are too high to me
Janet Kelton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Weaver
|
Premières impressions
Évaluation :
4
Only one issue, customer service rep was friendly but not helpful after processing ppwk. I was confused over how the access the ground floor outside storage and no directions given on how to gain access to unit or where lock was. Turned out you had to break a twist tie to get into unit, which wasn't easy, and the lock was inside after lifting the door.
Elizabeth Rios
|
Premières impressions
Évaluation :
4
VG+
LORI ANN MONTELBANO
|
Premières impressions
Évaluation :
5
Cristina and her crew if workers were great. Anytime I need to upgrade they acco.odate me with a storage unit. I greatly appreciate her and her knowledgeable staff. I also rent led a truck for a day and was able to get access to one. Thank for your excellent service. I highly recommend the Melrose Park location.
DELIA MARTIN
|
Expérience générale
Évaluation :
5
Only a problem I have is that the Iowa lights don't stay on long enough they don't see movemin some cases. I had the lights go off on these several times and then had to leave the unit and walked down the aisle to set them off I had the lights go off on these several times and then had to leave the unit and walk down the aisle to set them On again
DEBBIE MATT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HEIDI SAMOS
|
Premières impressions
Évaluation :
5
The staff was very nice, friendly, & helpful. I appreciate everyone I came in contact with. I was a great experience
Lisa Frazier
|
Expérience générale
Évaluation :
5
I live in PA and rented an outside parking space at U-Haul in Melrose Park, IL to store my car while I rented a different vehicle for a work contract in the upper midwest for the winter. I've always had a great experience with the U-Haul facilities I've done business with and this location absolutely upheld those standards. I was very nervous to leave my car in one of the most populated areas in the country for a few months, but Christina eased my worry by pointing out the good lighting and the security cameras when she showed me where to park. I picked up my car on a Sunday during business hours and everyone was helpful with my questions and my car was exactly as I had left it. I don't know if the inside storage units operate the same but note that there is not a prorated rate offered, only a monthly rate - this information is in the contract so I knew ahead of time and planned accordingly. Very happy with this facility!
Kristine Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Taylor
|
Expérience générale
Évaluation :
3
At times it was a disadvantage not being able to access my unit due to a broken door not letting me in after hours
akiluniko Anderson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JANNETTE STREET
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Nelson
|
Expérience générale
Évaluation :
5
Great hiring at this location. Crew members are great. Thanks
ELIESER DEJESUS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Diaz
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DIANA DOCKERY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUIS LOPEZ ANAYA
|
Expérience générale
Évaluation :
3
I only just moved into the place and have not really had any opportunity to form an opinion as of yet.
Laurence Lukasik
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jessica Depatie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beyonce Thrasher
|
Expérience générale
Évaluation :
5
The Staff was a joy to work with !
We will be back ❤️
MICHAEL ZEIGLER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra White
|
Expérience générale
Évaluation :
3
It was too expensive for such a small unit (5 x 10), when the (5 x 5) unit is $60. The 5 x 10 unit is literally double the price. And there wasn't a freight elevator so some of my property couldn't fit in the elevator. I had to be creative. However, everything else was great.
SENECA WRIGHT
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan Curcio
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Harris
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerstin Thigpen
|
Premières impressions
Évaluation :
5
You have a great great team @ this location
ELIESER DEJESUS
|
Premières impressions
Évaluation :
5
Christina is very personable and friendly and made my experience checking into UHaul at this Melrose Park, IL location relaxed and easy. I had two vehicles I was managing along with an Uber ride and had to use up 2 parking spaces for about 1/2 hour while managing all this and they were very kind and understanding. I reserved a unit to store my vehicle and Christina helped me feel confident that it will be safe at this location.
Kristine Jones
|
Premières impressions
Évaluation :
5
Christina was great and very helpful. She made the process very smooth.
CHELSEA nicholson
|
Premières impressions
Évaluation :
5
All staff are very helpful and kind.
Marina Galindo
|
Premières impressions
Évaluation :
1
The service of the people at the 975 north Avenue location was horrible rude and disrespectful. The only excellent review I will give is for the Manager Ms Christine she was a great help very understanding very professional and a great person to work with. Ms Christine was beautiful and hard working to help me as a customer. The other workers was poor service and bad attitude. Christina was only person an the manager was beautiful and helpful. Will never use this uhaul location ever again. Ms Christina was great and a awesome manager in the place
NaShantay Tate
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique Garcia
|
Expérience générale
Évaluation :
4
I was very satisfied with the storage unit, its convenient location, ease of entry, and the staff was courteous. I felt that U-Haul can be trusted and the charges were more reasonable than other storage companies.
Gregory Pellico
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANA DOCKERY
|
Premières impressions
Évaluation :
5
The manager Christina was very helpful , hands on and understanding during a very traumatic situation that my family was dealing with at the time , my husband had a stroke and a 27 year old on life support , I had to handle a move on my own , I couldn’t have done it without her ..
FREDA MCKINNON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrea randall
|
Premières impressions
Évaluation :
5
No issues, very easy to use
Lisa Frazier
|
Premières impressions
Évaluation :
5
Thank you all
MARTIN CHMIELEWSKI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Zuhlke
|
Expérience générale
Évaluation :
5
The staff was great and very friendly.
JESSICA PAIGE
|
Premières impressions
Évaluation :
5
Adriana is awesome 👏🏽
Stephine Andrade
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Barrier
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Depatie
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SangHun Lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diona Duling
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique Garcia
|
Premières impressions
Évaluation :
5
Office personnel was knowledgeable and very helpful
Olivia Sanchez
|
Expérience générale
Évaluation :
5
Great job
Matthew Storck
|
Expérience générale
Évaluation :
4
In the future if needed rent,I would rent there a again
Alberto Botello
|
Expérience générale
Évaluation :
5
The person at the desk was very helpful!
SARA RISMANTAB SANY
|
Premières impressions
Évaluation :
5
Helpful staff and easy access.
Monica Sharpe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rico Hargrove
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
cynthia lopez
|
Premières impressions
Évaluation :
5
I most appreciated that the building was climate controlled and secure. The staff were also very down-to-earth and hepful.
Angelica Diaz
|
Expérience générale
Évaluation :
5
I’m very satisfied with my Service
Joanna Ulloa
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mia Centeno
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
judith hafeman
|
Premières impressions
Évaluation :
3
I Was Charged For An Extra Month Of Storage When I Moved My Things Out.!
Helena Campbell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SangHun Lee
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
alsainto robinson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eryberto Rodriguez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sridhar Talluri
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMANTA USCANGA-BAUTISTA
|
Expérience générale
Évaluation :
5
The staff was great.
Monica Sharpe
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ana Gonzalez
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dennis Evashenk
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gaby Rocha
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge Lopez
|
Premières impressions
Évaluation :
5
Christina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.
RENE VILLASIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
antoine silmon
|
Premières impressions
Évaluation :
5
Shaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla. Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork. I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.
Alice Beale
|
Premières impressions
Évaluation :
5
All the employees were nice and polite and helpful
David Reese
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
daraneisha thrasher
|
Expérience générale
Évaluation :
5
Awesome staff, service, and facilities!
Grace Mortell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tera Guardado
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Reese
|
Premières impressions
Évaluation :
2
Lacks U-Haul Pride.
Marcks Wells
|
Expérience générale
Évaluation :
5
Great customer service. Very clean facility.
Thomas White
|
Expérience générale
Évaluation :
5
Great services,clean location,promtly Attention. Over all better experience than elsewhere. Thanks hope to see you friday with 26' footer truck reservation.
RONALD MELGAR
|
Expérience générale
Évaluation :
5
Thanks so much for your bisnes
Teddy Ivan
|
Expérience générale
Évaluation :
5
The staff should be required to wear masks. Otherwise, it was a great experience.
ROBERT STREET
|
Premières impressions
Évaluation :
5
Thank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.
Carolyn Wimbley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Sipp
|
Expérience générale
Évaluation :
4
I like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022
Robert Kelly
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas White
|
Premières impressions
Évaluation :
5
Your staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.
Grace Mortell
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lanardria Mitchell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CYNTHIA DICKENS
|
Expérience générale
Évaluation :
5
Very nice staff
Terrence Singleton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN CALLEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Alejos
|
Premières impressions
Évaluation :
2
Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.
REBECCA ANN SNEDEKER-MEIER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Anderson
|
Expérience générale
Évaluation :
1
They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense
Eileen Wimbush-Armstrong
|
Premières impressions
Évaluation :
5
Great storage space and the month free was a life saver, thank you!
Jeny Ramos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eduardo Rodriguez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Cruz
|
Premières impressions
Évaluation :
5
I love this place and so clean staff is always friendly
Teddy Ivan
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlos Urbina
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
David Williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Nieslawski
|
Expérience générale
Évaluation :
5
The staff was very friendly and helpful!!
Oscar Gomez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Ziegler
|
Expérience générale
Évaluation :
5
Cristina was a great help
michael garcia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tyshonda melchor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Arambula
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Sarah Fraction
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen Humpf
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA MARSHALL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA DICKENS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JESUS JR TEJEDA
|
Premières impressions
Évaluation :
5
The staff is vey friendly and patient. Awesome customer service!
tyshonda melchor
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Taylor
|
Premières impressions
Évaluation :
5
Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great
Philip Carey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
OPHELIA QUEVEDO
|
Expérience générale
Évaluation :
5
Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.
John Mundt
|
Premières impressions
Évaluation :
5
GRACIAS POR SU SERVICIO.. 🙂
Ana Gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claudio Faria
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Ruperto Martinez
|
Premières impressions
Évaluation :
5
Staff was very friendly and accommodating. Would highly recommend this facility.
Denise Zuhlke
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA ADAMS
|
Premières impressions
Évaluation :
5
Thank you for your service God Bless.
angel beltre
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy Fina
|
Expérience générale
Évaluation :
5
Staff was friendly and very accommodating. Merci.
Sue Bingham
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RENE VILLASIN
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Riddle
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JACQUELINE RODRIGUEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAHMOUD ZAYED
|
Premières impressions
Évaluation :
2
This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.
maureen barry
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raquel Chacon
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
TEFESAH STOREY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE RODRIGUEZ-SANCHEZ
|
Premières impressions
Évaluation :
1
Customer service is terrible!
James Barnes
|
Premières impressions
Évaluation :
5
Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!
Omar Reyna
|
Expérience générale
Évaluation :
5
Easy to get to, large parking lot, easy to fet to storage units
SERATTI ARSENE MACININI
|
Premières impressions
Évaluation :
5
Dujuan and Christina have been wonderful. They are professional, thorough and courteous.
Cynthia Sipp
|
Expérience générale
Évaluation :
2
I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.
Moises Arellano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Venturi
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
monica smith
|
Premières impressions
Évaluation :
3
My last month should have been prorated. I paid for all of December but only used it for 4 days.
Natalie Trombetta
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Omar Reyna
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISSETTE ALICEA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Manuel Artola
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ray koznezki
|
Premières impressions
Évaluation :
5
UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES
LORENZO ZANIOLO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles mcclendon
|
Expérience générale
Évaluation :
5
Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available
charles mcclendon
|
Premières impressions
Évaluation :
1
Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There's no carts to carry stuff to the storage absolutely nothing. Don't pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.
Yessica Reinoso Torres
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Callen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUIS LIM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
eryn kelly
|
Expérience générale
Évaluation :
5
Very helpful
elieser dejesus
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moises Sumoza
|
Expérience générale
Évaluation :
3
One of the storage doors was not working
Marco Alsina
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moises Sumoza
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
salvador gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dorothy edwards
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie WHITE
|
Premières impressions
Évaluation :
5
Good service
Arlette Sanchez
|
Expérience générale
Évaluation :
5
Great customer service!
Janice Robinson
|
Expérience générale
Évaluation :
5
Employee was helpful, pleasant and courteous.
dorothy edwards
|
Premières impressions
Évaluation :
5
Oneg, the Manager was great. I'm out of state and he was very helpful and professional.
JANET BEESON
|
Expérience générale
Évaluation :
5
SERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED
LORENZO ZANIOLO
|
Premières impressions
Évaluation :
4
Alarm went off every single time I accessed my unit
Bohdan sova
|
Expérience générale
Évaluation :
2
They keep charging me even when I left and informed the employee!!!!
Khalid Alkhaldi
|
Expérience générale
Évaluation :
1
Staff not helpful and location not clean
Akash Rehman
|
Expérience générale
Évaluation :
5
Great job
alfredo flores
|
Premières impressions
Évaluation :
5
Very professional and helpful staff.
Ron Smith
|
Premières impressions
Évaluation :
5
The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Thanks
Joseph Loochtan
|
Premières impressions
Évaluation :
5
Friendly, helpful, accommodating.
JANET BEESON
|
Premières impressions
Évaluation :
5
Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service
willie payne
|
Expérience générale
Évaluation :
2
My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.
Anabel Escobedo
|
Expérience générale
Évaluation :
5
Oneg, was extremely helpful, friendly and professional.
Cynthia Strickland
|
Expérience générale
Évaluation :
5
I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.
Mi Tian
|
Expérience générale
Évaluation :
1
Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.
Ezra Nazareth
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.