Le client n'a pas laissé de commentaire.SONIA P.
Customer Reviews for U-Haul Moving & Storage of Memorial City
Pour nous contacter
Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Daeyong M.
Le client n'a pas laissé de commentaire.Antoinette Z.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Nicole J.
Le client n'a pas laissé de commentaire.Constant K.
Excellent service à la clientèleTIMOTHY M.
When I went in, the GM (Francis) and all in store employees were nowhere to be found. I heard people goofing off outside by the back door, so I knocked on that door (from within the store). I called the store to see if anyone would come in to answer it... Nope. Knocked on the back door again and an employee said "oh, is nobody in here?" Leaned back out to tell the rest of them there were people inside, and then went into the office and closed the door. A moment later, 3 more employees, including the GM, started meandering in. I understand not wanting to rent a vehicle with a Cashapp or Venmo card, and sort of understand not wanting a Visa debit card either (even though U-Haul accepts these, this store doesn't) I got in touch with the person above the GM in this store (Mr. Collins) to let him know all of his employees (except the equipment drop off guys) were goofing off. He sorted it out, was very helpful, polite, and apologetic when called me back and said the GM would apologize for the situation and let me rent a truck. I went back in and the GM blamed me for going to the back door instead of the front door (if I did that, they would have known I was there) and there was not even an attempt at an apology. I don't need an apology, but when that many employees are just goofing off with each other at the same time, they're wasting probably close to $2 per minute.aaron D.
Great peopleTrent P.
Le client n'a pas laissé de commentaire.pablo R.
Le client n'a pas laissé de commentaire.jose G.
Todo muy bien muchas gracias!!Ramon H.
The lug nuts on the trailer rented were not tightened properly, which almost resulted in an accident while pulling the trailer with a full load. Fortunately we noticed the issue when we got to our destination and band aided the problem by moving one lug nut from one tire to the other. This was an extremely dangerous situation that by the grace of God we narrowly averted disaster on the road.Jonathan A.
Very helpful attendant.Daniel R.
Le client n'a pas laissé de commentaire.creighton B.
Le client n'a pas laissé de commentaire.KIMBERLY B.
For everything was good truck was a lil rough on the motor ride missing screws on catalytic converter n making loud noise. Missing a gas cap .as well but it got my job done . Thank u for the reservation.... Great staff.Gustavo F.
Le client n'a pas laissé de commentaire.YUWain C.
Le client n'a pas laissé de commentaire.stella C.
Le client n'a pas laissé de commentaire.Lori K.
Nothing I can tell youAllen B.
Truck was dirty in the back. I returned cleaner than I received it.PRESTON C.
Well stocked with equipment and great personnel but it has limited space and can get very conjested.Monte D.
Le client n'a pas laissé de commentaire.Brett O.
People here are so mad with very bad customer service skillGustavo E.
Le client n'a pas laissé de commentaire.Stephanie T.
This was the most organized and well run Uhaul location I've ever been to.Erin F.
Le client n'a pas laissé de commentaire.Melanie L.
this time was good renting expirentstanley C.
The location where I actually picked up the traiiler was fantastic. However, I was supposed to pick up from a different location. That operator was not a very kind person, did not have the trailer, and just said "Call the 1-800 number". Pretty tough on a customer as it cost me an additional 1,5 hours, time which I didn't have!Mark R.
Le client n'a pas laissé de commentaire.Kimberly K.
Le client n'a pas laissé de commentaire.alexandre B.
Le client n'a pas laissé de commentaire.Jordan V.
Very confusiong for return after hours. What happens if someone does not have a smart phone. took a long time to understand the return process.Kim O.
Le client n'a pas laissé de commentaire.Jane S.
Over all efficient, friendly service, BUT I have an out of state drivers license. When I arrived to pick up the van I had ordered online, they said they could not take this. I did NOT see this requirement on the website. Fortunately, I had a friend who had an in state license. However, this could have been a big problem.Judith H.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Dominica V.
Great support from local team.Lonnie L.
Le client n'a pas laissé de commentaire.diallo K.
Le client n'a pas laissé de commentaire.malik Y.
Le client n'a pas laissé de commentaire.Ahmed M. | Expérience générale
Le client n'a pas laissé de commentaire.Aws F.
Best experience ever!!! They were professional, understanding and caring. I'll definitely be using again and I will be recommending.Terra C.
Le client n'a pas laissé de commentaire.GREG C.
Le client n'a pas laissé de commentaire.MIGUEL P.
Le client n'a pas laissé de commentaire.Ken A.
Everyone was good with customer service and very helpful. It was a great experience.NORMAN H.
Le client n'a pas laissé de commentaire.LUIS ALBERTO P. | Premières impressions
Very easy, great job!Timothy R.
I did not have a problem with the equipment or the agent I checked the equipment out from. However, the other agents I interacted with were very rude and needs improvement with their verbal and electronic communication.Bevin H.
Great customer service, friendly staffMelissa R.
the truck did not have gas ... only issue thank youCarlos S.
Thanks for your service.Suniga F.
I wish I knew before hand that I could not rent a trailer. If UHaul does not allow bumper hitches, it should be clearly stated on the website. This created a lot of confusion and anxiety. NOT GOOD ON UHAUL.Imran Q.
Le client n'a pas laissé de commentaire.Steve H.
This is the best U-haul location in Houston! I've had nothing but great experiences renting here. I made a same day reservation for a 15' truck, but mistakenly made the reservation for the U-haul in Katy. When I showed up at the Memorial location they fixed my reservation quickly and put me in the truck as if I had never made the mistake. I can't say enough good things about the service at this location.MICHAEL B.
You don't tell the customers that their fees will be doubled when they use toll roads!!!! Very sneaky and deceptive!!!!!!Beth D.
nothing,They were very helpful and friendlyjanice G.
Le client n'a pas laissé de commentaire.Channell W.
Le client n'a pas laissé de commentaire.carmen S.
Le client n'a pas laissé de commentaire.Charles O.
Whole tire came off tow dolly, got no roadside assistance period. Waited for 1 hours and 45 mi for call back from roadside assistance to call me back also requested roadside assistance online. The lady who called said she would call back in30 minutes never did call back. Notified Roadside assistance at 9:10 pm at 1:30 am got a call from someone else saying they could NOT find any assistance. At this point somebody working in the build where I pulled into said he might be able to get my car off the tow dolly and maybe the tow dolly off the truck. When getting out of the truck because I saw sparks flying I fell and fractured my height hip and got a concussion, messed up my phone and glasses in the fall. To find out the whole tire wheel well came off. So by 2:15 am we're we're leaving, I have a husband that took the keys after my car was removed and he could not find them, we could not leave the keys in the car as anyone could have driven out of the lot with our things in the car. As I was getting out of the car to help him the truck started moving and in attempt to stop it I lost control and hit 3 other cars and my car. To say this was a nightmare would not be enough, if the wheel had not come off, most all of this would not of happened, if roadside assistance had been able to send some one this would not of happened. Then to top it all off I was given 2 different addresses to retrieve my belonging which I can't do with a fractured right hip. The first address I was told they didn't have it and it might get there in 10 days to 2 weeks, but they did not have it. I was then sent another address that was not a Uhaul place but a Circle K. Thankfully one of the guys hired to get my stuff said there was a Uhaul down the road as he had worked at another Uhaul in the past. The truck was there but it had been almost 2 weeks now and some of the stuff sitting in the truck had to be thrown out as the heat had damaged it. The frost truck I left with had to make a u turn and return as it was not driving right and the breaks were not working right. They gave me another truck that had not been cleaned but at least it was working right. Then after packing went to get tow dolly but on the fist one lights were not working so had to switch out, second one belts for tires was not working right so on to the third tow dolly, the guy had me pull my car onto and had not connected it to the truck so bar goes flying up as he stood over it, said my bad and hooked up to the truck and off we go. Had no problems until we almost got to where we were going. Then the entire wheel came off. As this point everything went to hell, I am injured and lost lots of stuff because if this had not happened the truck would of been unloaded the next day and I been given the right address it would not of had to sit for almost 2 weeks in the heat. So it has been a absolutely terrible experience period.Doris B.
The vehicle we recieved was out of gas and the front tire was so low we were almost driving on the rim. The app would not let me log in to check out the vehicle myself and there was only 1 guy working the counter on a Saturday afternoon so there was a long wait.MELANIE K.
The staff was great. Got me hooked up and on my way quickly. Polite and professional.Dan M.
Truck run very smooth, but was not clean , had cracks in the windshield.Maria L.
Le client n'a pas laissé de commentaire.Brenda P.
Le client n'a pas laissé de commentaire.Laynette C.
Le client n'a pas laissé de commentaire.Illine L.
Le client n'a pas laissé de commentaire.Mitch G.
There's a rattling sound underneath the vehicle which kinda concern me if I might get stranded. They should have someone look at the bottom of the vehicle and see if something's wrong with it. The way I see it, they take the vehicle and park it without checking to see if anything wrong with the vehicle.ANTHONY C.
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.Douglas S.
The van was not filled with fuel. I had to fuel it up before departing.Darrin S.
I rented a truck for less than 10 hours, why charge me two days rent and insurance.Chongkai B.
I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.ROGER M. | Expérience générale
Le client n'a pas laissé de commentaire.SANTONIO G.
Le client n'a pas laissé de commentaire.Chongkai B.
Le client n'a pas laissé de commentaire.Kayli T.
Le client n'a pas laissé de commentaire.IAN D.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Paul C.
I have filled up the gas according to the standard, and I have the receipt of filling up the gas at that time, but you still charged me the gas fee according to the standard of not filling up the gas, which is an obvious fraud to the customer!Chongkai B.
Le client n'a pas laissé de commentaire.eun L.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.Reesa J.
Incredible people in store and outsideJustin G.
Le client n'a pas laissé de commentaire.Audi A.
Amekia Poole was very helpful and friendly up front, and Tevin did a great job of getting us set up on the trailer. One thing that needs fixing - the motorcycle trailers are more or less not accessible online. Only noticed them when I got there in person. Switched to one of those as it was much better suited for my needs than the 6x12 that was the only thing that showed up online. Again, Amekia and Tevin handled it all really well and got us on our way.Chris B.
Employees very courteous and helpfulRicky B.
Le client n'a pas laissé de commentaire.Jing L.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Sherry T.
The customer service I received at this location was excellent. If I still lived in Houston, I would definitely use them again. They had everything I needed. They hooked up the trailer quickly and safely. Thank you so much for all you did. I wish I could remember the name of the associate that helped me, because he was amazing!!!Karene G.
Great service. People were very helpful and professionalMark S.
Le client n'a pas laissé de commentaire.Alleighya O.
For some reason, an unrequested appliance dolly was left in the truck Bed when I drove out. It posed a particular nuisance because it was in the way, limited my space, and rolled into a piece of furniture and broke its leg. So it ruined my dining chair set. Such a pain.Rachel E.
Excellent customer service!Mark M.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.Jason C.
Buen servicing rapidly amable bilinguejaime c. | Premières impressions
Le client n'a pas laissé de commentaire.Richard C. | Expérience générale
Le client n'a pas laissé de commentaire.Amber F. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas C. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA B. | Expérience générale
Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.LYNNEECE MARIE R. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth e. | Expérience générale
Employees are friendly and manager always treats customer with respect.Edwin H. | Expérience générale
Le client n'a pas laissé de commentaire.Swisher C. | Expérience générale
Le client n'a pas laissé de commentaire.david d. | Expérience générale
Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.Robert B. | Expérience générale
Le client n'a pas laissé de commentaire.MOISES N. | Expérience générale
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Le client n'a pas laissé de commentaire.MOISES N. | Premières impressions
Le client n'a pas laissé de commentaire.Jose H. | Premières impressions
The entire staff is so helpful and obsequious!michael e. | Expérience générale
The overhead door was a little hard to open. Could use some grease or adjusting.Ralph M. | Expérience générale
Outstanding serviceISAAC A. | Expérience générale
Le client n'a pas laissé de commentaire.Dedric C. | Premières impressions
Excellent serviceISAAC A. | Premières impressions
Very good service and friendly staff.Steve J. | Premières impressions
Very helpful staff members. Really helped get me on my way without any hassleKELVIN M. | Premières impressions
Le client n'a pas laissé de commentaire.Socorro A. | Expérience générale
Le client n'a pas laissé de commentaire.Steven A. | Expérience générale
Le client n'a pas laissé de commentaire.dana s. | Expérience générale
Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.Claire C. | Premières impressions
Prices and specials are always available.Edwin H. | Premières impressions
Le client n'a pas laissé de commentaire.GUNNAR E. | Expérience générale
Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well doneShirley W. | Expérience générale
Le client n'a pas laissé de commentaire.Mymica M. | Expérience générale
Le client n'a pas laissé de commentaire.Mymica M. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn G. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando S. | Premières impressions
Very fast and its actually freeDiego Maria L. | Premières impressions
Good People, perfect storage condition.Armando C. | Expérience générale
It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.CINDY B. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick B. | Expérience générale
Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.Angela M. | Expérience générale
The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.James H. | Expérience générale
All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great workRobert B. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick B. | Premières impressions
Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.FLOYD T. | Expérience générale
Very friendly staff and helpful to my needs.JOSE A. | Expérience générale
Convenience and friendlyRobert R. | Expérience générale
Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!FLOYD T. | Premières impressions
the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experienceEMAD A. | Premières impressions
They were always polite and nice when I had to go into the store.LESLIE C. | Expérience générale
The young man working didn't know how to do anything. Couldn't run a card properly, couldn't give me a card that would open the gates, and when he finally called the manager and got that straight, nodavid p. | Premières impressions
I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!Sonya P. | Expérience générale
The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.Eulalia C. | Expérience générale
The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.Charlene M. | Premières impressions
Every time I needed to talk to someone, the line was very long but that is somewhat understandable.Nsen B. | Expérience générale
The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.Matt D. | Expérience générale
Happy with the serviceRobert R. | Premières impressions
This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent trobert l. | Expérience générale
Not a bad experience.Margot G. | Premières impressions
I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.robert l. | Premières impressions
Convenient, clean and friendly!robert k. | Expérience générale
Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and convenientlyLISA K. | Expérience générale
The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.David B. | Premières impressions
The Best Experience. Professional and excellent customer serviceEva C. | Premières impressions
Better than Excellent. And it was raining. They were so helpful! Merci.cynthia l. | Premières impressions
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..Rick M. | Premières impressions
Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.robert k. | Expérience générale
Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.Lily B. | Premières impressions
Quick check-in. Great service.Holly H. | Premières impressions
Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.Marjorie d. | Expérience générale
Richard was outstanding! Excellent customer service!Alandra A. | Expérience générale
All staff was courteous, friendly, & helpful.Gloria S. | Premières impressions
The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn't look goodAlex H. | Expérience générale
Good place to storage.HENRY N. | Expérience générale
Excellent service, emails prior to due date of automatic paymentsJUDITH B. | Expérience générale
Everything was great.elena t. | Réservation
Annual increases was my only beef Otherwise everything else was greatANDREW H. | Expérience générale
Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.leonel a. | Expérience générale
Great service!delores a. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!