They gave me a storage that was occupied and when I called they sent someone over she said it wasn't any more available units so she walked around the whole facility looking for a unit that didn't have a lock after 20 minutes she found one but it was a 10x12 and I had reserved a 10x10 so I had to pay an extra 15,49 for the unit even though it wasn't my fault I was very unhappy about that and never once did she apologize she just said well it's a bigger unit than what you paid for so you still have to pay the difference I would of been happy with ok well for the inconvenience you don't have to pay the extra 15,49 this month we will waive it for our mistake so unhappy about that and I would tell family and friends about u haul storage and let them no my experience and let them make their own discussion hopeful they would have a better one than I did.VONCELLA R. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Merritt Island
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U-Haul Truck Share 24/7© Location
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Merritt Island, FL 32954
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lorry P. | Expérience générale
So far everything is fine. We will take this one day at a time.Sandra L. | Premières impressions
Le client n'a pas laissé de commentaire.Clyde G. | Expérience générale
Le client n'a pas laissé de commentaire.Christina C. | Expérience générale
Excellent products and servicesJoseph R. | Online Move In
I had a few issues on day of move in and day od move out. I called the emergency number provided of the gm and he never answered or even returned the call. Going to the office where people are is just as bad. I'm assuming staffing is a issue like every where else.Kim G. | Expérience générale
Le client n'a pas laissé de commentaire.Kerime T. | Premières impressions
Excellent serviceChristopher H. | Expérience générale
The only thing missing was a employee to help out with guidance.Rafael Q. | Online Move In
Le client n'a pas laissé de commentaire.Tamara G. | Expérience générale
Lock box code did not work, no employees available, waited an hour tp speak with someone on the phone!STEPHEN M.
Le client n'a pas laissé de commentaire.Daniel F. | Expérience générale
Our representative Susan was the only one at the facility and she was busy and did an amazing job taking care of everyone. She was very friendly and very helpful.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher H. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne P. | Online Move In
Le client n'a pas laissé de commentaire.Clinton C.
Everything was wonderful! Thank youmarilyn h. | Expérience générale
I checked in on a Sunday and this may not be typical. There was only one employee working causing a long (45 min) wait time. I had reserved the storage unit online prior to arrival at the store. The employee worked very hard to keep up but was overwhelmed, not her fault.Roger M. | Premières impressions
Your mobile check in system sucksJesse M.
Le client n'a pas laissé de commentaire.Daniel F. | Premières impressions
Le client n'a pas laissé de commentaire.Dean P. | Premières impressions
My agent was amazing and thoughtful! I will never use anyone elsemarilyn h. | Premières impressions
Le client n'a pas laissé de commentaire.lori b. | Premières impressions
Managment Sean was very rude and I was locked out my storage and lock was placed on and no one knew this until after I paid my money then I had to call back after I got to the storage and I was questioned by the manager if I knew what my own code is as if I didn't know the year I was born . I didn't know just being a customer is a bother to him.Faith W. | Expérience générale
Called ahead to get code. Wrong upon arrival. Luckily, someone else was also moving and allowed me access (I had a 15' uhaul open, and clearly full). Lost account. Recreated Incorrectly. Locked out. Locked out still 2 WEEKS later from LOST ACCOUNT. Uhaul customer service was unable to contact them to get my lock off so I had to drive over to their office location (NOT ON SITE) since they also were not answering customer calls. I witnessed that while I was at the location. I was in tears which is incredibly rare for me, moving exhaustion 1400miles twice in 3 months alone two trips each time, once with the 15' uhaul and vehicle transport and the next with the other car and the pets. BOTH my rentals were with a Uhaul storage facility. No apologies, nothing. YOU'D THINK YOU'D AT LEAST TRY TO MAKE SOME FORM OF CORRECTION! Instead while I was there the red head guy clearly was happy to be telling me he was so so sorry, and the other older lady came in with food and he told her about the lock, and she said "Oh, guess I'll spend my lunch driving over there and get to eat in my car." AMAZING. Then she gets to the locked unit and tells me its because of the type of lock....which is amazing because I've used that lock at your facilities before, and no one mentioned that until we arrived on site so I could believe she just made it up on the fly when she saw the lock wasnt a uhaul one, either way NO COMMUNICATION regarding the lock being wrong, no notification that it would take 2 weeks to get access. Funny the only two emails I received from the facility contained payment info the other was telling me I had a late payment that had been due on the account on 9.11, I cancelled the account on 9,9 and had already cleaned it out. I waited 50+ min on the phone to be told it was archived and taken care of. Ignore the email. MY MOVE OUT DATE ON THIS PAGE SAYS 9,16 THAT IS INCORRECT. I MOVED OUT 9,9 and HAVE THE EMAIL FROM UHAUL.Madilyn L. | Expérience générale
I was never told it was a self service location. It was supposed to be a free month but when I tried to check in online it wouldn't remove the fee. I had to drive to another city to get help and they set me up with a storage unit that is occupied. I left and went to life storage. Please cancel my reservation.Hulya I. | Premières impressions
Le client n'a pas laissé de commentaire.Stanley C. | Premières impressions
The mobile process Is extremely helpful and easy to use.Anthony P.
Convenient. Thank you.Joseph M. | Online Move In
Le client n'a pas laissé de commentaire.lorry p. | Expérience générale
I rented a 10X20 and didn't get that got 2 instead and then they sent me to 2 different locations for the storage. Very unprofessional at Palm Bay FloridaTracey L. | Expérience générale
Le client n'a pas laissé de commentaire.Mary B. | Premières impressions
Shawn was great helping me!Oleen B. | Premières impressions
- We had a reservation, but did not realize the location was not staffed, which caused frustration on arrival day. - Could not reach anyone to change the unit size, so ended up completely re-booking. - Where to "check in" was not clear - Once we HAD access, everything was super easy - so perhaps just work on the above :)Katie H. | Online Move In
Le client n'a pas laissé de commentaire.lorry p. | Premières impressions
There was a homeless man in the parking lot as we unloaded our stuff into the unit. It made us very uncomfortable.Kristal R. | Online Move In
Le client n'a pas laissé de commentaire.Cory C.
Le client n'a pas laissé de commentaire.Christina A. | Online Move In
S/O to Rockledge location great customer service !Faith W. | Premières impressions
Absolutely terrible customer support. Would never come here again & will ensure none of my colleagues in the area do either.Alexander G.
I rented a 10x20 and got two 10x10s, one of which has a pole in the way which limits the use. Also, the large rodent poison boxes in each space are disgusting and take up space. We wasted a lot of time trying to find the unit. No directions or maps were provided and the numbering system makes no sense from the perspective of the customer. Very frustrating after a long day of moving.Lisa S. | Online Move In
Where to start. I arrive to pick up my truck and the office guy is on a personal phone call about his alcoholism. I waited outside until he was finished. The 6 blankets I requested were not there. The truck was not filled up with gas. He showed me how not to drive with the tow package on. This truck was equipped with an AM/FM radio for my 20 hour drive to Florida. I improvised. Upon arrival, in Florida, the storage unit was 10 miles from the office. No where in the contract was this information stated. At the office, I was assured that a 10x10 unit would be okay for a 1 bedroom apartment and a lock would be inside the unit. Upon arrival, there was no lock and no way I was going to be able to store our belongings. As I was realizing this, my wife redirected 4 other families on where to go in order to check in. There was no Uhaul representative at the actual storage site. My wife had to drive back to the office to rent a second unit. Once we were done unloading, we had to drive back to the office to get a second lock, drive back to the unit and lock it up. Going back to the original truck rental I Texas, I called the office twice and left voicemails that because of bad weather, we were delayed by a day and needed to extend the rental. I did not ever get a call back. Returning the truck to another whole location the next day. I called the information number provided, it rang to a fax machine 3 times. The 4th time someone answered and told me to bring the key inside the convenient store. The clerk asked me if it was gassed up, I said yes and said , ok, your final bill will be emailed to you. Never again Uhaul, never again.Frank K. | Premières impressions
Under my contract for my storage unit it states that I would have 24/7 access to my storage unit. While moving last night I ended up getting locked out and could not get back in using my key code after 10 pm. The whole reason I chose U Haul and this particular storage was because it states 24/7 access. I tried to reach the GM with the cell phone number left at the site and it went to voice-mail. I then contacted the 1 800 number and they were not able to remotely let me in. If someone could contact me regarding what I need in order to be able to access my storage unit 24/7 that my contract states I have I would really appreciate it.ISABEL C. | Online Move In
Le client n'a pas laissé de commentaire.Deanna P. | Premières impressions
getting assistance via intercom at the office-less location is not reliableMichael D. | Premières impressions
I booked the storage room at the same time that I booked my moving truck (one way rental). I am happy that the first month's rental is free, but that is about as far as my happiness goes as related to the storage use experience. The office for the storage facility is approximately 10 miles from the storage facility itself. So, I decided to use the on-line check in instead of driving so far out of my way to confirm the rental. There was nothing evident in the on-line system or at the facility that discussed how I needed to go about signing into the facility. I needed to put in my unit # and a code into the security panel, and then I could enter the facility by using a separate panel. This is far from evident when a new renter comes to the facility. It took me quite a while to figure out how to get in. Better instructions should be evident at the facility. My unit was as far away from the entrance as it could possibly be, even though several open units were closer to the entrance. I would hope that U-Haul would reserve the closer units first therefore giving people easier access to their unit, and making customers happy.MARK N. | Online Move In
The storage facility and people extremely helpful, will send anyone who needs someplace for storage , but renting a truck less than, very bad out come.William G. | Online Move In
Had a little trouble logging in the first time. But finally got in. The automatic lights don't always come on when I'm within my area. Need more carts near our unit, West end.Bobbette F. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Online Move In
Le client n'a pas laissé de commentaire.Cynthia S. | Online Move In
Le client n'a pas laissé de commentaire.JASON S. | Premières impressions
Drew and Tyler were professional and efficient! They took cate of business. Excellent service à la clientèle.tony k. | Premières impressions
Le client n'a pas laissé de commentaire.SHERON B. | Premières impressions
Through my move with U-Haul, everything was great until we got to try to find and get help about the storage unit. We spent over 2 hours trying to find out where to do the first initial check-in. Every time I called the 800 number no one knew what to tell me. Finally, my friend said we're going to a human being. We did find the right place and everything worked out. But if it wasn't for the man (God Bless Him!) who took care of us. The only suggestion is figure a better way to handle the storage unit information to the customers such as where to go etc.Donna F. | Premières impressions
Tyler in the Rockledge office was very professional, helpful, and courteous.christine C. | Premières impressions
Your Customer Service should be an embarrasment to your corporate mission. The furniture dolly that we paid for was not in the vehicle. I finally had to go to another location and pay for another dolly. Trying to talk to a "real person" in your organization is like a bad joke.Wanda F.
Le client n'a pas laissé de commentaire.David D. | Premières impressions
Units are expensive but clean and well-maintained. Signup online and move-in went without any problemsGary B. | Online Move In
Le client n'a pas laissé de commentaire.George K. | Online Move In
The key lock code was exactly backwards and the instructions were not communicated effectively. The code provided needed to be typed into the back side of the lock for it to work.Christopher R.
Le client n'a pas laissé de commentaire.Tammy C. | Online Move In
I had the U-Haul truck rental until 1130 pm that evening and a 26 foot almost full when we got to the 24hour supposedly location my access code was DENIED. I WAS DUMBFOUNDED. CALLED THE GM LEFT MESSAGE FOR THE ONSITE MANAGER. .. .. NOTHING. THEN, KEVIN FROM COCOA BEACH SAVED THE DAY FOR US. THANKS KEVIN. IT ALL WORKED OUT. GOOD STUFFKandi B. | Online Move In
If the reginal manager from u-haul would not have been on site taking pictures I would still be standing there trying to figure how to rent the van. I had no ideal know one worked at this location. I downloaded the app set-up account etc etc, then it tells me to go to the desk to resole the issue, turns out, there is no desk. they somehow were able to have the van released so i get the van. I really would rather rent the van from a live person and the number on the van and building takes 30-40min to talk with someone, its a nation wide number, this is no fun either. I love the U-haul facility in Port St. John , real people when i call, real people on site and very nice. It's a sad day when no customer service is available. The van was nice :-). Location Nightmare. Please send me a receipt to firstname.lastname@example.org But this is most likely not going to get read.JOSEPH O.
Le client n'a pas laissé de commentaire.Juan V. | Premières impressions
The only complaint that I had was I had trouble finding the orange box to drop the key offâ€”maybe specify where the orange box isâ€”Elizabeth E.
The storage unit does specify 24hr access to it, I was a little disappointed to learn that there's a 10 $fee a month to actually have the 24hr access. The facility is nice and priced just right. Merci.JENNIFER K. | Premières impressions
While the staff at Rockledge was extremely helpful in getting us set up with a unit at the staffless Merritt Island location, the technology at Merritt Island itself was on the fritz -- so, not well-maintained at all -- and we were unable to access our storage unit on the day we rented it. Thank goodness we weren't actually trying to move stuff in that day, because it would've been an absolute disaster! For a staffless facility such as Merritt Island, it's essential that the tech systems be working at all times or that someone is physically present at the location when they're not. When customers can't access or store their items in the facilities during normal business hours, what exactly are we paying for? Not to mention how unsecured it seems our items would be; if someone hacked the system or broke into the building when the system was down, would UHaul even know or be able to stop them?Raegen P. | Premières impressions
Drew Rosenberg was very helpful, professional, and knowledgeable of U haul and options as productsPatrick I. | Premières impressions
Le client n'a pas laissé de commentaire.Maria P. | Online Move In
Found a great solution for us. The staff is first rate. The facility was clean and easy to access.william e. | Premières impressions
Improve on the instructions for returning the vehicles, specifically where you put the keys (drop box location). Increase the number of agents for assistance on the phones, waited an excessively long period for help.DAVID K.
Poor App implementation; incomplete instructions, no key drop-off, unreasonable pickup time limits. Took collective 75 mins to reserve vehicle, 15-20 mins of vehicle check-in through App check-in process ( can be confusing and needed to use call-in customer service with wait-cue of 5+ mins. Self-serve NOT recommended at this location. Still has not fixed incorrect 25 $charge to clean an already dirty vehicle and reported to customer service ( along with submitted pictures through check-in U-Haul App) prior to pickup. Left dirty from previous user.Carol G.
Le client n'a pas laissé de commentaire.Bonnie w. | Premières impressions
Le client n'a pas laissé de commentaire.Paul N. | Premières impressions
The U-Haul app did not work on my Android phone. The website also did not work until I switched to Chrome so it took forever to checkout to start with. After that it was smooth sailing.Bruce J.
The online pickup process does not work. There was no key available and when I return the system told me to put the key in a slot that did not exist. Drew was wonderful and drove over from Rockledge to get me a key. I would fix that process or not do rentals from here.Daniel R.
Le client n'a pas laissé de commentaire.Cristina D. | Online Move In
Le client n'a pas laissé de commentaire.Karen B.
Impressed with the cleanliness of the whole building and the storage room. Every area is well lit and functional.Timothy D. | Online Move In
I originally rented a small unit and realized after a week of moving items in that it was not going to be big enough. I called the office and was told they did not do any kind of prorated refund if I moved into a bigger unit. The rep then tried to get me to move out of the unit quickly and turn it back over before the month was up. I went online and rented bigger unit and paid the 245 $right then. I began to move items in and a short time later checked my bank account. U-haul had taken the 245 $out of my account three times instead of just once. This caused other payments to not go thru and I have been dealing with a mess because of it. I once again called the office and the worker was obviously distracted with another conversation but told me that it would correct itself, but to call back if it didn't. A few days later u-haul returned all three payments into my account instead of just returning two. I then started getting late notices and a charge of 15 $went onto my account. Tried 6 different times to call the office and nobody every answered the phone. Finally got a hold of someone and she told me that the charge was going to be removed so I could pay the storage fee again, it was never removed. Called again yesterday and finally got the charge removed but asked to speak to a manger about what occurred with my back account. I was told he's pretty busy and probably won't have time to call. Got up this morning to see an email from the manager adding the 15 $late fee back into my account again. I will use any other company besides u-haul next time I move.Susanne R. | Online Move In
Le client n'a pas laissé de commentaire.Steven S. | Premières impressions
There is insufficient lighting that turns off at inopportune times. No individual unit lights, which are vital for larger units like mine. No ability to select which free unit to pick. Multiple calls to manager were unsuccessful, so my question as to placement of the PODS container for unloading was unclear, I had to wing it causing much more work to get things done same day.Anne B. | Online Move In
The facility is very nice and especially liked the loading/unloading area with the roll up door as the weather was not good. This allowed us to back inside and unload. Unfortunately it would have been nice to get some direction on entry into the facility as this was after hours. At first we didn't think that we could get in with the code. Somewhat confusing. Also, there appeared to be several available units closer to the entrance but we were assigned a unit at the very back of the building. Appreciated the use of the carts as we had a long walk to the unit.Randall H. | Premières impressions
Overall experience, and more so the concept, of rental via mobile device was excellent. My experience was with a Vehicle located at an unmanned facility and was flawless. I look forward to future rental experiences.Mark D.
You're a online service. I have had nothing but trouble with your online service I will never use it again after this. This is the second time around hour.Michael L.
Le client n'a pas laissé de commentaire.Laurel T.
Le client n'a pas laissé de commentaire.Drew E.
Pickup location was littered with broken auto glass around vehicles and does need t feel safe. While I was trying to pick up vehicle I was approached by someone bumming money. Clean up the area. Make it clear that this is a 24/7 pickup location on web site that does not have an office. That confusion resulted in over an hour delay in my ability to pickup vehicle. The adjacent building has a large U-Haul sign on it, but the building is boarded up and looks to be condemned.Ronald H.
Le client n'a pas laissé de commentaire.Michael R.
Upon returning the truck at 10pm, I found that there was no key drop box to return the keys. I walked around in the dark looking (it's not well lit AT ALL) and finally drove around the building. At first I tried the code box that I retrieved the key from but I couldn't get it to relock. This location does everything by phone instructions, no people are present to help, so I ended up calling UHaul's 1-800 number and the girl I spoke with also couldn't find record of where it should be and asked me if I could hide the key somewhere... I didn't want to be responsible for the van so that didn't thrill me. I was finally able to get the box to relock (if that's how they want to do it, there needs to be instructions because it's not easy) after 45 minutes of being out there alone. The van was nice and clean and worked great but the drop-off situation left a really bad taste in my mouth.Rachel S.
Absolutely terrible online system. Makes it extremely difficult to not only pick up a rental vehicle, but impossible to return. Your online system crashed twice, which was about 30 minutes of my time. Your phone associates are unfamiliar with your locations. Absolute nightmare of a rental from beginning to end.James P.
I've been trying to get assistance since yesterday. I've called in several times. I was advised that someone would contact me today. As of now that has not happened. Last night we dropped the van back at the site. We were advised to leave the keys in the drop box. THERE IS NO DROP BOX! I called to get a code or assistance with this and was told that they couldn't do anything. That 3 other people had rented that day and had no issues. So fine, I went back today when it was light thinking ok maybe I missed it. No again THERE IS NO DROP BOX! I asked a worker there (painter or something) who said he didn't know try walking through the mall. I am not going on a wild goose hunt searching for something that's not there. This is crazy. I just want to drop the keys responsibly and where I don't get fined.Kristen C.