Customer Reviews for U-Haul Moving & Storage of Mesquite

6 892 évaluations

2349 E Hwy 80   Mesquite, TX 75150
(Corner of Hwy 80 and Gross/Gus Thomasson RD)

(972) 270-6416

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 270-6416

2349 E Hwy 80
Mesquite, TX 75150
(Corner of Hwy 80 and Gross/Gus Thomasson RD)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE K. 
Évaluation :
5

Staff was nice.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACIE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRLEY M. 
Évaluation :
5

The team members were excellent!!

TaRegina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin V. 
Évaluation :
5

Customer service was excellent at the location…

DEREK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK H. 
Évaluation :
5

Please don't hesitate to rent from this location .

LORENA R. 
Évaluation :
5

The rep that checked me out for the uhaul was great and very helpful

RACHEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIPPADEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kourtney K.  |  Premières impressions 
Évaluation :
5

They were good people in they help alot in is a good company cool work's

MARCOS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOCORRO DELREFUG P. 
Évaluation :
5

Very good!!!!

tina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANJOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

Great staff

DEAN W. 
Évaluation :
1

Service agent was very rude and unprofessional

JOE V. 
Évaluation :
5

Very polite employees, fast service.

LUM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY N.  |  Expérience générale 
Évaluation :
5

Places to park our private Vehicles while we are Doing business with Uhaul..

JAMES B. 
Évaluation :
3

1. John Did very well in fixing the trailer lighting to be sure it was working in proper order. 2. He tested w/ device that all was working well. 3. We hook up a trailer and the light on trailer weren't working. 4. Lady name, Crystal, told her that the light weren't working. After all, she exchanged the wiring cable from another trailer and suddenly she said it was working and ready to go. 5. I double check it and find out it was not working, she just wanted me to it was ready to go. 6. If I would trust her, an accident could happen w/ no lights at all, plus a fine from the police for driving w/o lights. Correct? 7. When I deliver the trailer, i told her why did you lie to me? Next time you going to see a lawyer with me when that happen because that was unprofessional.

JUAN M. 
Évaluation :
5

Excelente todo

JOSE L. 
Évaluation :
3

Customer service can definitely improve

ALEXANDER Q. 
Évaluation :
4

I had no problems with the 15' truck. However, the check engine light was on the whole day.

KEITH F. 
Évaluation :
4

Speedy service and very pleasant employees.

Mildred A. 
Évaluation :
5

Mrs Felicia is always really Nice she is friendly Best customer Service I really recommend this location hwy 80 in Mesquite Texas

Edith G. 
Évaluation :
5

Easy and quick drop-off with signs to follow for equipment returns.

nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
5

Steering was loose and starter made a noise when started. Vehicle ran well. I did advise that those things needed to be checked. I have used this place many times and have never had a problem.

Marion M. 
Évaluation :
5

Everything was good. We got what we need.

EDGAR Z. 
Évaluation :
5

Exelent like always the location on hwy 80 in Mesquite Texas they are really Nice and friendly I really recommend this location 👍

EDITH G. 
Évaluation :
5

Excellent Service

JACK S. 
Évaluation :
1

Get a knowledgeable manager willing to accept their role as manager! Manager was extremely rude and unprofessional! Made him aware, no apology whatsoever! Young kid as manager is not good!

JESSE M. 
Évaluation :
3

1) easy to find my rental truck 2) easy drop off 3) almost empty gas when received 4) missing the dolly I paid for

Desarae E. 
Évaluation :
1

Maintenance your trucks and need better customer service people

Jerry R. 
Évaluation :
3

I have used the facility for renting trucks often. The last time, I used the 24/7 pickup and was sorely disappointed. When I arrived to the truck, I opened it up to the smell of cannibus. Upon further inspection, the inside of the truck was absolutely filthy. Also , the low fuel light was on because the gas gauge was on EMPTY! The 26vfoit truck was parallel parked between two other trucks with very little room to get it out. I managed to get the truck out and to a gas station and the. On to my storage unit. Upo arrival at the storage unit, I found that they had not included the 36 moving pads, furniture dolly or Utility dolly! So, I got a 26 foot moving truck, for an out of state move, with none of the supplies that I was charged for?? I called the office, and after 5 tries, I finally got through to the manager. He told me then, that they did not have any pad or dollies. Would have been nice to know that a head of time. Needless to say, I was very unsatisfied with this rental

Bruce M. 
Évaluation :
1

Charged us for fuel that we apparently didn't fuel it up for. Called HR and I was informed the manager of the store would call to speak about the situation but never did.

LORENZO C. 
Évaluation :
3

Make it easier to drop off after hours. I had trouble finding my rental online in order to check it in online to turn it in. So I tried to call uhaul main number, was on hold for an hour before the phone hung up and wouldn't allow me to be on hold anymore. Turns out the rental was in my name, just spelt wrong, so that's why I couldn't find it. So then I had to go back to the uhaul place to check it in after it has already been there 2 hours because I couldn't check it in when I dropped it off the first time.

KAILEY B. 
Évaluation :
5

The manager is Super Nice at this location on Hwy 80 in Mesquite Texas 👍

EDITH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilynne B. 
Évaluation :
3

On 12/31, there was only one person working. He was doing the best he could. He had to work the check-in/check-out counter as well as hooking up trailers to customer vehicles. Also, one of the ramp pins on the tow dolly I rented fell out while driving on the 190 toll road. Had to bungee cord the ramp to keep it from dragging on the road.

ROBERT H. 
Évaluation :
4

The store is very busy and the staff was great but they need more help. They worked as fast as possible but they are just very short staffed causing crazy wait times.

JOSHUA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquishia D. 
Évaluation :
2

Tried to overcharge for use of U-Haul truck. Double charged for dollies and added an extra day to my rental. Almost 100$ in excess. Nobody answers the phone and if they do, you're immediately put on hold, which no one ever comes back on the line. Disappointed in the service. Would not recommend. But if you choose to use this location, deal with U-Haul customer service reps at the 800#.

Jennifer E. 
Évaluation :
5

everything is perfect

Manolo E. 
Évaluation :
5

Muy buen servicio

JULIO O. 
Évaluation :
4

One star off because A/C didn't work. Otherwise very good experience.

JAKE P. 
Évaluation :
1

Give me a receipt and not charge me for extra bs!

LUIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WYATT V. 
Évaluation :
4

This location is usually more helpful and gives better customer service than several other locations.

Michael G. 
Évaluation :
5

Nothing, everything was excellent.

OSCAR A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLOTTE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nina I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P. 
Évaluation :
5

I dropped the trailer off late at night and did not interact with anyone, but I was very impressed with how clean and organized the location is. Very nice. Very professional. Thank you, to all who assisted me. Even the phone staff were professional and kind, which I greatly appreciate.

samantha B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Billie F. 
Évaluation :
1

Very unprofessional. Inconsistent with the policy and prices

Billie F. 
Évaluation :
1

My pickup experience was 5 🌟 drop off on the other hand was a 2 🌟 the gentleman taking care of the outside was a 5 🌟 very welcoming and curtiouse and seemed to like his job. The young man behind the counter was a 0 🌟!!! As I entered the office he was texting on his phone never looked up and asked me what I was here for I told him I was returning my rental trailer he then told me when the guy outside gets done disconnecting the trailer I was good to go keep in mind we never maid eye contact and he seemed bothered by my presence I went back outside and when done out there went back inside he was still texting and I asked for a receipt showing that I had returned the trailer he told me I would be getting a email in about 15 minutes and I told him I'll wait I asked him for a paper copy and his reply was his printer wasn't working I stood there waiting for a couple of minutes and he asked me if I had received my email and I had not he put his phone down and Processed my transaction and and told me he just resent it and and about 10 seconds later I received my email the whole problem is he should be the one outside and the gentleman that was outside should be the one taking care of the customers he was very respectful and professional whenever I rent I rent from y'all and I will in the future and it's because of the gentleman outside if it wasn't for him I promise I wouldn't be back that young man you have behind the counter is very rude don't let him determine people's Perception of what u-haul is about today.

KENNETH H. 
Évaluation :
5

Keep up the great service.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMESHIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fenton J. 
Évaluation :
5

This location is always pleasant to rent from or refill my propane tanks. This time I did have a problem and the trailer was not secured and it came off my truck while driving. More damage was caused to the trailer and the manager thought my truck was damaged by this. But the damage she thought was from the trailer was done previously. I was more worried about the trailer than the minor dents in the bumper. They got the trailer switched out and me back on my way in less than ten minutes. I really appreciate that she listened to what happened, reviewed the photos, and was ready to fill a claim for damage because of what happened. I will always rent from this uhaul because of their customer service from all of the staff.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
3

We did not receive Dolly. Truck was not clean and we were yolk truck would be ready in 5 mins and while waitingvalit of workers standing around but we had to go back after that time and ask if it was ready.

TONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAVION V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador H. 
Évaluation :
5

Low the renter pices

CATHY C. 
Évaluation :
1

Make sure you have what the customer ordered. We could've moved much quicker with all of the dollies. Also I was asked to drive far from my home to pickup the vehicle and was charged for the extra mileage as if I was inconvenienced enough with the last minute change in location. It could've just been my experience, but I feel I was robbed and inconvenienced. Thank God moving is not something I have to do everyday.

Jonathan E. 
Évaluation :
2

I booked online. Website said location had furniture dollys, appliance dollys, and your other dollys. Location had nothing but appliance dollys. I specifically needed the furniture dollys. Was told to go to another location down the road who also had zero dollys. The customer service of each location was sub par. No greeting, no smiles, no eye contact. Made it very uncomfortable to communicate. Acted as though it was an inconvenience to be working there. Very disappointed in the staff and the lack of inventory.

Jessica L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCO G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

I'KESHA J. 
Évaluation :
4

It was busy, but the gentleman who helped me was very nice and gave great customer service. I didn't get his name. It was another gentleman working name Jessie it wasn't him he could use a little more customer service training. But overall my experience was good. I just hate I didn't get the person name who helped me.

STACY P. 
Évaluation :
5

Great spot and rental as ordered.

Oluwafemi B. 
Évaluation :
5

Everything was great it had Bluetooth I didn't have to use a speaker instead like back in the day lol huge plus

ANDRE E. 
Évaluation :
5

Each employee was very help and provided wonderful service. I didn't like the fact that I had to scan my drivers license again after I had already submitted it during my check in the day before. If anything it just should have been a visual ID verification to confirm I was the same person that made the reservation and primary driver.

ELTON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
1

Rude employee, will never go to mesquite location again

ALEX D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emmanuel c.  |  Expérience générale 
Évaluation :
1

We drove to another location while the clock was ticking and our movers were charging us $100/hour and the U-Haul rep was not there. The phone agent said the store manager could potentially compensate us for the loss. She didn't. And because they would not give us a 15 foot truck- we lost another day and two tanks of gas making another 9 hour roundtrip. I will be in contact with corporate,

JACOB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Harris W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Your rental agreements are not customer friendly , things happen and acceptable accommodations are sometime need to able to be made. It made me want to definitely rent with another company.

PAULETTE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergio e.  |  Premières impressions 
Évaluation :
5

It's a filling like no other thank you this is a great location

CLIFTON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIYA G. 
Évaluation :
1

I rated this totaling on the service I received from the young lady who checked me out and end. She was worst customer service agent I've encountered for quite sometime now. When I enter the facilities I wasn't greeted with a hello,smile but a dead stare with a look that read, WHAT HELL DO U WANT! Then she preceeded to ask me questions after I informed her I'd like to rent a trailer. Not only would she not speak up so that I could hear or understand her but she continued to speak the same after I had to ask her to repeat herself on EVERY question. Then as I completed the checkout she pretty much just shush me away. Just unprofessional! Unfortunately upon my return as I entered the building there was 2 guy workers standing outside just chatting it up while the line continued to just build up. Eventually the one guy decided to come help. Meanwhile Unfortunately again I ended up being assisted my the young lady again. I reminded her who I was and she told me to go back outside and wait for someone to assist me with removing the trailer. I informed her that I aleady fid it myself but I needed a receipt as proof. She assisted that they would email it once they get around to checking it in later.and it was going to be a while. I get it was Monday but this girl acts like she could care less about this job or the custo.ers. Worst service award of the year.

REGINALD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dashawn b.  |  Premières impressions 
Évaluation :
5

It's hard to get to but you can't fix that. Everything was smooth and it was clean.

ANNETTE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

valencia H. 
Évaluation :
5

Love U-Haul

ANNA HARRIS W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
2

Honestly, I work in customer service, QUIKTRIP to be exact, and I'll be frank, the customer service that your company provides is atrocious. No hello, no how can I help you, just a “reservation?” And then I have to “guess” my information when it's pulled up right in front of you on the screen. Why ask questions you clearly have the answers to? And to top it all off with attitude and all, they had the audacity to call me to tell me I forgot the dolly I RESERVED. How did I forget the dolly? Where does it say anywhere in my paperwork that I have to ask for it when I RESERVED it. Overall, I'll never come back to this location. I've rented from here over a dozen times. I'm not pleased at all.

KENNETH M. 
Évaluation :
5

The guy had dry flat affect. Maybe he could smile more and take off his shades. In this work of masks. I still prefer eye contact.

ROCHELLE P. 
Évaluation :
5

it was easy to drop off with the App.

ALEXANDER P. 
Évaluation :
3

Poor customer service. Feels like I'm going to the DMV when entering. Unfriendly and not personable. Truck had roaches in the back as well. Yuck

jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben D.  |  Expérience générale 
Évaluation :
5

The guy who helped me at first was only guy there. He was already busy but he just kept steady and on task at hand. He was helpful and friendly. I just feel it's so hard to get good customer service any longer. He even found another storage building when the one I booked online wasn't going to work due to size of equipment I was going to have to store. He just went back to computer and looked for one.

mathew c.  |  Premières impressions 
Évaluation :
5

Customer service is always subpar. I've never had an issue with any of the staff. Very helpful.

LeShala R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE G.  |  Expérience générale 
Évaluation :
5

Merci

Lakisha M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bridget F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonya w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha S.  |  Premières impressions 
Évaluation :
1

This u-hall doesn't have lights in the unit and no ac I am hoping that there will have know bugs

Edith L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elgin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Triniti B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natalie w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charlette b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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