Have to correct equipment ready. Give me the correct keys. Don't make me wait around your facility for 30 minutes for a resolution it should've taken five minutes.Daniel C.
U-Haul Moving & Storage of Mesquite
Pour nous contacter
Mesquite, TX 75150
(Corner of Hwy 80 and Gross/Gus Thomasson RD)
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DESERIE T.
Keep doing what your doing!!!DARELL ANTONIO R.
Le client n'a pas laissé de commentaire.JANET T.
Le client n'a pas laissé de commentaire.LaKindra H.
This location is great and the costumer service is a plus. The Spanish ladie helped me alot and she is very nice and kind.FRANCISCO L.
Le client n'a pas laissé de commentaire.HEATHER B.
Le client n'a pas laissé de commentaire.IRIS S.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.KIM G.
The manager was very unprofessional and would give out personal information. My payments were always submitted to the bank 2 months later then I paid. And when I would call they would never pick up it was always forwarded to Corp office who could not help me.ann r. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly F.
Le client n'a pas laissé de commentaire.PHILLIP R.
Not much. Was in and out at pickup time. Drop off was even better. Thanks very much U-Haul!JERRY S.
This location is the best the lady's in office Lupe, Fee and anna know what they are doing if u want excellent customer service make sure u use this uhaul. For all your moving needsFelicia W.
Very good service and fastJorge L.
Le client n'a pas laissé de commentaire.charlette b. | Premières impressions
Le client n'a pas laissé de commentaire.Geovany Z.
Le client n'a pas laissé de commentaire.mathhew d. | Expérience générale
Le client n'a pas laissé de commentaire.SHANICIA J.
Le client n'a pas laissé de commentaire.GEORGE DANIEL S.
Le client n'a pas laissé de commentaire.BOBBY W.
Le client n'a pas laissé de commentaire.ANNIE A.
I recommend this drop off location but it's sort of confusing on how to get to itVICKIE C.
Asked when they would close and no one was there to return the motorcycle trailer. Didn't know really what to do when your phone number is not connected to the trailer drop off. My phone # was in San Antonio and Trailer in Mesquite.RANDY W.
Le client n'a pas laissé de commentaire.Michael M.
Nothing. All was good. Needed a trailer and they had what I needed.THOMAS BOSWELL S.
Le client n'a pas laissé de commentaire.JAMES N.
I've spoken to the corporate office and emailed the general manager about being charged an extra day when I dropped the truck off the same day I rented it. Please follow up with me.Dalan G.
Le client n'a pas laissé de commentaire.Henry W.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Forest T.
Please verify equipment reservations prior to customer arrival. I reserved a 4 wheel dolly with my van reservation, but the branch had none available. I was forced to drive out of my way to rent dollies from Home Depot.Yazan D.
Le client n'a pas laissé de commentaire.Terrance O.
N/A - everything was great!DON Harvey G.
Le client n'a pas laissé de commentaire.Brian H.
YOU BITCHES CHARGED MR CARD FOR 161,00 $ MOTHERFUCKING DOLLARS FOR A DOLLY THAT I RETURNED...AND MY GOD DAM MONEY BETTER BE RFEUNDED ASAP..OR I WILL BE BACK THERE..AND ITS NOR GOING TO BE GOOD IF I HAVE TO COME BACK UP THERE..MORHERFUCKAS..WILM NEVER USE THIS LOCATION AGAIN..BUNCH OF DUMB ASSES WORKING HERE.ðŸ–•anthony W.
Le client n'a pas laissé de commentaire.RONALD C W.
Le client n'a pas laissé de commentaire.CASSANDRA D.
They were a breath of fresh air compared to my pick up location.Shinika K.
Improve customer service of people at desk. The cleaner guy was nice.Corie W.
Le client n'a pas laissé de commentaire.STEVEN Randall B.
Le client n'a pas laissé de commentaire.DAHL S.
Make mobile check in fasterLaTunja M.
truck need to be washedSTEPHEN M.
Le client n'a pas laissé de commentaire.BEVERLY H.
Le client n'a pas laissé de commentaire.KELVIN K.
I've used u haul more than a few times and this time was different. The truck I rented on 12/23 was not clean and the truck smelled like smoke. No smoking sign was posted in vehicle as I remember. Everyone doesn't smoke, make sure vehicle is smoke freeROBERT J.
I had pre checked in for a trailer to rent. I showed up and there was a trailer that was pulled out and I pulled in the front of it the employee screamed get out of the way get out of the way. I told him that he was very rude. I will never ever go back to this location.Jonathan G.
Le client n'a pas laissé de commentaire.Kevin B.
I was charged Too much and. We'd it fixed. 40 per day and I had it one day and I had a 50 gift from u haul for having to change my pick up location so why am I charged 120,00 $?DARYL C.
Le client n'a pas laissé de commentaire.Jerad E.
Everyone who worked at this location was friendly. It was a great experience.Kelly M.
Le client n'a pas laissé de commentaire.Shaun L.
Le client n'a pas laissé de commentaire.Dane T.
Have customer service that can actually help you instead of making you go in circles. Do not recommend.Joseph S.
Le client n'a pas laissé de commentaire.MICHELLE G.
Le client n'a pas laissé de commentaire.JAMES T.
I always recommend this place best customers service Felicia is always there to help all the people ðŸ™EDITH NOEMY G.
My reservation was initially made at the Uhaul on Gus Thomaston in Mesquite, TX. When I arrived, I was informed that they did not have any vehicles to rent. The woman told me that Uhaul makes this mistake all the time and that I would have to call 800-uhaul to find a truck. She also told me that I would need to be very demanding to get any help at 800-uhaul. I called and found the phone representatives to be very courteous and helpful. Although I did have to be transferred twice, I was able to get my reservation transferred to the location on Hwy 80 in Mesquite. The staff were friendly and prompt getting me into a truck and out the door.BRADLEY S.
Le client n'a pas laissé de commentaire.JEFFREY CRAIG M.
Le client n'a pas laissé de commentaire.ERICA MONIQUE C.
The trucks burn alot of fuel very quickly...while sitting still it reads FULL then when you start driving it moves off of the FULL and you didnt get the accurate gas reading.Symonia S.
Making sure if they states a dolly or any necessary equipment is needed is on truck. Not inconvenience the customer that comes to purchase use and not have what's or needed to get job done. Being, able to compensate for any trouble endure of the trouble. I had to call around go to other that didn't have equipment that should have been there for use. With reporting complaints and No call back to fix the concerns.DOROTHY G.
Le client n'a pas laissé de commentaire.Sandra E.
Le client n'a pas laissé de commentaire.TERESA BURGESS L.
Le client n'a pas laissé de commentaire.TERESA L.
The employees are friendly, but my rental is never ready. I always have to wait for a dolly or appliance dolly. This time there was another truck blocking mine in the parking spot it was in (also not the spot my app said it was supposed to be in) and I had to go into the office to have someone move it even though I did the online pick up option.Erica T.
Rude people! I literally was standing there once i turned in the keys and didn't know if i was going to get a receipt or check the uhaul. I had to ask if i was done or if i could leave. The way they responded was if i was automatically supposed to know. Next time i will drive further out to not have to go to this location.JESSICA D.
Check in Rep was amazing! I didn't catch his name but I know he was a Broncos fan.Matthew G.
I wash charged for a dolly I didn't receive! I disputed it in my final charges but still was chargedJada P.
Great serviceCharles W.
Lots of hustle from the hook up guyWILLIAM RICHARD R.
Le client n'a pas laissé de commentaire.PEGGY B. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea Y.
Le client n'a pas laissé de commentaire.Trayon H.
Le client n'a pas laissé de commentaire.mary T.
I was ignored for a two to three minutes trying to drop off a truck ,I got there at 4:47 pm and they had the door down closing . I continue to pace back and forward to get their attention . I was finally told to give the keys and they will email, I informed them that I had equipment in the truck that I need to returned. Again I was told I will be email everything, I received a email the next day for the truck, and called to see why I didn't receive a email for the equipment.I was told I will get it shortly I still haven't received it .shandee C.
It is very frustrating when you try to call one of your locations and never able to get through to them. I had to travel back personally when a phone could have resolved my problem.NORRIS L.
I always rent from this uhaul and it's always a great experience. Most of the time I rent in advance online, but this time it was last minute. Got there ten minutes before close and they had me out by the time to close. But what really stood out was that another customer was returning an item that had damage. At first the customer was going to pay for the damage until they were told the price and they said they would fix it themselves and they could not let them leave with a missing light. I thought it was going to become ugly but once the customers said that it was like that when they got to where they need the trailer. The employee started to ask if the broken trailer was fix and determined that it was not and that it was sent out broken. All of the employees owned up to mistakes made by letting it be rented out. The employees showed outstanding customer service by listening to the customer, not arguing with the customer and researching what the customer said was true. I will always come to this center for any of my needs and I'm sure that the other customer will as well.JASON D.
Le client n'a pas laissé de commentaire.Jerry M.
In this location I was not provided with a drop off location. Later during the day a Uhaul rep called me stating that I could be subject to addtnl charges bc I didn't have a drop off location. Then, I was assigned the Terrel location. This location is a joke and it's not suitable for 24hr drop off service. It's in the middle of nowhere, there is no lighting, it was pitch black and I couldn't find the spot to park the truck, nor the drop box to leave my key. It was such a remote location that I had no phone signal to complete the drop off process online. I decided to leave and called your 25/7 cust serv and no one answered. Finally, I chat with a CS online and they changed my location to the Mesquite location. There, I complained about my terrible experience and refused to pay for the extra miles and late drop off. Uhaul is putting the safety of its customers at risk by sending them to the Terrell location and should immediately stop. I am disappointed with the service.YAMILE N.
Le client n'a pas laissé de commentaire.DIANE D.
Le client n'a pas laissé de commentaire.Gloria M.
They are always great!!Sheryl G.
Le client n'a pas laissé de commentaire.ANQUANESHIA W.
Le client n'a pas laissé de commentaire.Susan D.
Nothing. Great job. Congrats team.LYLE A.
Nothing everything is exelenteEDITH N.
Le client n'a pas laissé de commentaire.Issa S.
Staff very friendlyJAMES D.
Le client n'a pas laissé de commentaire.Randal Q.
Le client n'a pas laissé de commentaire.Nathan W.
The truck cabin was not clean at all. The location did have fast service and possessed a multitude of trucks where as two other locations I went to on the same day had no trucks at all.KEVAUGHN S.
It was nothing but positive . I also appreciate that the proprietor has her cell phone number listed on the door for all. That's going above and beyond.pamela A.
Le client n'a pas laissé de commentaire.audra W.
Changed my location twice ended up having to uber 100 $to get to the location. Truck was NOT ready to move. I was waiting for an hour because the truck was jammed in the back between a lot of trucks. LUCKILY the manager happened to stop by after hours and was able to help me pull the truck out and get the supplies.Jose D.
Do not remember lady that helped me, but she was very friendly and helped me get in and out with easy. Great service!Cirio S.
Le client n'a pas laissé de commentaire.warren J.
The white woman don't know what she's doing! She screwed how many days up then on the 2nd day she called saying it was the 3rd day and I went up there and she was very rude and very unprofessional. I called the management and a gentleman was great and extended it and today when we were getting ready to go take it back she called threatening to report it stolen and trying to day it was due back yesterday when management extended it till today Sunday. When we took it back she was still being very rude. I told her I spoke with management and he extended it and she got very rude and practically yelled at me and said management couldn't extend it and I showed her my phone where I spoke to management. When didn't even get to get our things moved and we paid for 60 miles and only put 9 and she only gave the deposit back and not the 51 miles we didn't use. We will never use that location ever again and may never use Uhaul again.liberty P.
Trucks were parked really close together, almost couldn't climb in, then had to bend in mirror on passenger side on my truck and one on driver side of one next to it to back mine outKorey W.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.megan h. | Expérience générale
Very friendly had all the answers to my questionsmichael g. | Premières impressions
I moved out of the storage on the 29th inside of the inside unit..the dollies provided made the exit move very helpful.renella b. | Expérience générale
Parking area to go up to storage most of the time occupied by Uhaul vehicles.barry w. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer g. | Expérience générale
Le client n'a pas laissé de commentaire.Chassity W. | Expérience générale
I came in about 10 to 15 minutes before closing because I came from the other location on Jim Millerand 175 and was told they didn't have any storages left so he told me where the closest one was but other than that angel at the Jim Miller location was not very friendly at all, but back to my visit to the gross road location everything was very satisfactory and even though I came in so close to closing the guy, and I am sorry I can't remember his name was very helpful and very nicecatherine c. | Premières impressions
Le client n'a pas laissé de commentaire.Arjina C. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer W. | Expérience générale
Le client n'a pas laissé de commentaire.teresa o. | Expérience générale
Le client n'a pas laissé de commentaire.Nedra D. | Premières impressions
Le client n'a pas laissé de commentaire.GRACIELA L. | Expérience générale
The deadline for being out of my storage unit was March 27, 2010, in get the first 30 days free. We were out of there on the 27th and I told the lady in the office. She said, "No charge." I did not think I needed a receipt. A couple days ago we got an email from the company saying we owed for the month of April. I called the facility today and they said there was no charge, the account was closed. So it seems there is a failure in communication between the local unit and the main office. I don't appreciate getting a bill from Uhaul that I do not owe. Lloyd GregoryLloyd G. | Expérience générale
Le client n'a pas laissé de commentaire.William D. | Expérience générale
Le client n'a pas laissé de commentaire.Sabrina T. | Expérience générale
Le client n'a pas laissé de commentaire.JANET K. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholette H. | Expérience générale
Rented climate control until and after almost 4 years in storage, to my amazement, only a few things were damaged. I recommend uhaul. No rodent damage, just heat or humidity.FRIEDA R. | Expérience générale
This facility exceeded expectations.GREGORY O. | Expérience générale
Thank you so much for your service ❤️vanessa r. | Expérience générale
they were very friendly and accommodating. I would definitely recommend to anyoneHeather T. | Premières impressions
Thanks!!Ismael A. | Expérience générale
They have always been very friendly and helpful at this location.VERA U. | Expérience générale
Good service and cleanmarquis r. | Expérience générale
The manager is no good she doesn't care anything about you or if your property is stolen or if someone cuts your lock off they will not replace it! I will never rent or recommend anybody to U-HaulJames E. | Expérience générale
I have no complaints everything was wonderfulDetorie T. | Expérience générale
The staff was very professional and accommodating.John P. | Premières impressions
It was just an ok experience. Didn't raise or even set the bar as far as I'm concerned. Always had to wait a very long time to get waited on due to not enough employees ever working.Robin W. | Expérience générale
Very friendly and helpful. Great experience with staff.Gary S. | Premières impressions
Staff helped me reserve a storage unit at the end of the day. Thankful to unload the truck that day!WAYNE D. | Expérience générale
Those ladies that work at the facility and the manager Anna was always helpful and pleasant to talk to.. Definitely will get my business again!christopher m. | Expérience générale
Fast, informative, professional service.roxanne g. | Premières impressions
The staff was super greatCOURTNEY A. | Expérience générale
Some of my items had mold damage and the lady was not very helpful of what we needed to do to get resolved.tavia j. | Expérience générale
.Kenneth H. | Expérience générale
Overall experience was great will use again if need. Keep up the good work.Taneka V. | Expérience générale
Felecia was very helpful.MIRIAM P. | Expérience générale
I was supposed to receive a phone call back regarding my refund and have not yet received one. Please call me at 4694745637Jeanette W. | Expérience générale
I lost a lot of my furniture because of this place. They recommended me a storage that was way too small. Needless to say a lot of my things had to be put in the trash Once I arrived.kala s. | Expérience générale
Thank you to all the great staff! Everyone was always helpdul and made my move back home easy. From truck rental, to storage, truck rental to our new home.Lisa G. | Expérience générale
I was well pleased what the staff and the storage and I would definitely use it again if neededvernitita w. | Expérience générale
disappointed in the space for the priceVincent s. | Réservation
Very bad I don’t recommendDevan G. | Expérience générale
Dakota is a good owner of this locs he is well worth the management and he helped me a thousand and one ways. He needs a promotion like NOWBrittany J. | Réservation
If you don’t need storage for a full month I would never go here againtiffany h. | Expérience générale
In the climate controlled one thermometer registered 92 The other 98 I brought this to the managers attention He replied it's not that hot and walked off going into his room. Apparently he livesmelanie w. | Expérience générale
Everything was great except for one time I made a payment and they claimed it didnt go through and I had to pay late fees other than that everything else was good....Eurmilla J. | Expérience générale
Just make sure the air is adjusted correctly because it was hot one day..thats all.Elisa C. | Expérience générale
I had a climate controled unit. It was not controlled well and my sleep number mattress was messed up by mildew and I need that to be replaced asap.Tiffany A. | Expérience générale
Great service!!Dianne S. | Expérience générale
Only thing I would say is that one person working desk and had up to 7 people waiting in line.Daniel Z. | Expérience générale
I was there a year ago, taking my daughter to Mesquite. I was very impressed with the customer service. I don't remember the young man's name, but he was very polite and extremely helpful.Gene G. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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