Customer Reviews for U-Haul Moving & Storage of Metairie at Airline Hwy

116 évaluations

3847 Airline Dr   Metairie, LA 70001
(Located on Airline Hwy across the street from Sam's Wholesale Club, Located at Airline and Cleary)

(504) 302-4666

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: 24 hours

Services dans cet établissement :

Pour nous contacter

(504) 302-4666

3847 Airline Dr
Metairie, LA 70001
(Located on Airline Hwy across the street from Sam's Wholesale Club, Located at Airline and Cleary)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: 24 hours

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Julie was truly friendly and helpful

SHERRI BRANSON  |  Premières impressions 
Évaluation :
3

Too expensive!

alicia baldwin  |  Expérience générale 
Évaluation :
5

Might need it again crazy girl

CARRY MORAN  |  Expérience générale 
Évaluation :
5

Amy, Laura and the rest of the staff have been wonderful and gone above and beyond on occasion to ensure that my needs were met in a timely manner. Everyone has exemplified wonderful customer service and interpersonal skills. The facilities were well lit, clean and secure. I would definitely recommend this facility and dealing with this wonderful staff!

Jennifer Michel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE LARSEN  |  Expérience générale 
Évaluation :
5

Our experience with you facility on Central Avenue was very calming, informative, and knowledgeable of the services and goods your company offer. Thank you, we would recommend y'all services to others.

Timothy Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Ellis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Broyard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Chatelain  |  Premières impressions 
Évaluation :
4

The airline facility is extremely challenging to park in, let alone with a trailer or a truck. Add to that the very small elevator and it's just not convenient. I ended up going back over to Tulane because it is easier to load in.

JEREMY JOYCE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence Watson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vickey villagomez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nickcole Moore  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela Valdery  |  Expérience générale 
Évaluation :
5

None.

Christopher Slaughter  |  Expérience générale 
Évaluation :
5

I never received the email to DucruetLS@gmail. Com stating I had emptied and all was ok pls send it

LILLIAN DUCRUET  |  Expérience générale 
Évaluation :
1

Elevators at location are broke and storage units are way in the back

John Broyard  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doreen weiland  |  Expérience générale 
Évaluation :
5

Amy was really helpful and understanding. She'd definitely an asset to Uhaul.

Luis Rodriguez  |  Expérience générale 
Évaluation :
4

The parking at the facility is difficult to maneuver. I had to make 12 trips with my cargo to get it into the building.

Robert Fitzpatrick  |  Premières impressions 
Évaluation :
5

Both Julie and Amy are great to work with. They are very customer friendly and provide awesome service for this UHaul location. Merci.

ALFRED GALINDO  |  Expérience générale 
Évaluation :
5

My experience with you all was great and I would and have recommended you all in the past as well as as in the future. I am closing my acct because I don't need it anymore. Thanks for letting me share this experience with you

Dale Ambrose  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEA CALVIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma Williams  |  Expérience générale 
Évaluation :
5

Amy was so nice

Dawn Monnerjahn  |  Expérience générale 
Évaluation :
4

I have never rented a storage unit before. I expected, when leaving and unpacking, to find damage and rat droppings. Neither appeared. I was quite impressed. I would have rated this excellent, but the first month there were problems accessing the unit. The staff was quite helpful, but it wasted a lot of time when visiting the facility.

Colette worcester  |  Expérience générale 
Évaluation :
5

Amy and Chris were amazing and super helpful. Reservations were made at wrong location at first but they were very understanding and helpful about switching it over,getting a truck and storage unit.

vickey villagomez  |  Premières impressions 
Évaluation :
5

Great service great smile.

Kenneth Watson  |  Expérience générale 
Évaluation :
1

Horrible customer service

Ariel Oro  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUSHANDA GROSS  |  Expérience générale 
Évaluation :
5

Everyone was so polite

Dawn Monnerjahn  |  Premières impressions 
Évaluation :
3

Elevator was broken the entire time of rental.

Casey Mitchell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toney Kelley  |  Expérience générale 
Évaluation :
4

This facility didn't have any office. The only staff on the facility was the maintenance people.

Arleen Graham  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DeCarlos Varmall  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheryll Silguero  |  Expérience générale 
Évaluation :
5

The two women who helped me were very kind

JEANNETTA SCOTT  |  Premières impressions 
Évaluation :
3

Staff is friendly. Storage is inconvenient especially if on the 2nd floor. On move in and out the elevator was not working. On move out, no cart was available on the 2nd floor. Taking large items down the steep staircase was nerve wrecking.

Pamela Summers  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nickcole Moore  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Wegener  |  Expérience générale 
Évaluation :
3

Everything was mostly fine but the unit we rented was on the second floor and the elevator was not working so that meant carrying numerous tubs for storage up to the second level. It would have been nice to have been told in an email before moving in that the elevator was broken because I probably then would have asked for a unit on the first floor.

Sheryll Silguero  |  Online Move In 
Évaluation :
5

Extremely helpful

Julie Fagot  |  Premières impressions 
Évaluation :
5

Excellent customer service. Great locations for pickup & storage.

Heidi Lalla  |  Online Move In 
Évaluation :
3

Question 2 - Ashley has been very helpful. She went out of her way every time I had question or needed help. She is a GREAT employee. Laura, not so much. When I initially was looking into renting a space, a unit had been reserved. This unit was reserved, but when I returned to pay for it, the reservation had "disappeared" and been rented to another. Laura was the person who helped me this day. The only solution she could offer for U-Haul's mess up was "it happen." I ended up spending more for less space because I had to rent to units. I asked for a price match since U-Haul had lost my reservation. She refused. My next encounter with her was when I paid for my unit & went to check everything out before the movers brought my stuff. The units were locked. I tried to call several times and was put on hold. Finally, Laura answered the phone. I explained my problem and she told me to take a picture, Absolutely not. The facility was less than 3 blocks away. I told her she can come get it open. She sent Ashley. She is very unhelpful and uncooperative with customers. I've seen her not treat her coworkers to graciously too. She needs to be moved to another job, maybe cleaning the units where she doesn't come face-to-face with other people

Colette worcester  |  Premières impressions 
Évaluation :
3

Me dieron una tarjeta que no estaba activada y estuve media hora intentando entrar al almacén. No logré entrar

Luis Zapata  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman Williams  |  Expérience générale 
Évaluation :
4

Transferring from one unit to another proved to be more challenging than managing two units in different cities

Luis Rodriguez  |  Online Move In 
Évaluation :
5

Estoy muy agradecida con U. Haul. Resolvió mis broblemas de mudanza gracias

Rosalba Arvizu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrienne manuel  |  Expérience générale 
Évaluation :
4

Only complaint is when I decided to get my things out of storage I found my sofa was soaking wet and mildewed. Not happy, had to spend money I didn't have to buy another sofa.

Penny Volpe  |  Expérience générale 
Évaluation :
5

Staff extremely helpful and just like family members. Since my wife was recovering from cancer in another city and I needed both storage unit and a U-Haul truck [from time to time]. The staff went out of their way to help and provide

PRESTON MICHAEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali Cantrell  |  Expérience générale 
Évaluation :
4

The manager, Laura, was friendly and helpful during the reservation and check in

JANET DELLACROCE  |  Premières impressions 
Évaluation :
1

The unit was open to the outside, had a beam that cut across and reduced the area of the space, and hat a rat bait trap. The woman was very pleasant and refunded the deposit.

Molly Bartlett  |  Premières impressions 
Évaluation :
5

Excellent , I give it 19 out of 10

Mona McCrary  |  Expérience générale 
Évaluation :
5

Muy bueno

Edil Hernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Keating  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcelle rayner  |  Expérience générale 
Évaluation :
3

Elevator stayed broken.

ROBERT STROUD  |  Expérience générale 
Évaluation :
5

Check in was super easy, everything was clean, and they even have a courtesy cart which rly came in handy.

Dria Thompson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cinthia Arteaga  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarais Lamothe  |  Expérience générale 
Évaluation :
5

The staff are like actually family members and it felt so good and comforting to have them , especially with all the day to day stressful times of joblessness and the COVID PANDEMIC to add to our miseries

PRESTON MICHAEL  |  Premières impressions 
Évaluation :
5

The person in the office was extremely friendly and helpful.

deborah giardina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity Wall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coriyonte Turner  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYLA BROWN  |  Expérience générale 
Évaluation :
4

Elevator has been broken both times I've come to the facility so far.

Erica Arriola  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nedra Bell  |  Online Move In 
Évaluation :
5

The agent was very helpful and nice

Renetta Mcclain  |  Premières impressions 
Évaluation :
5

Laura, the manager over the facility, was wonderful. I lost my home and a lot of my belongings to hurricane Ida and was bringing the stuff I could save to this storage unit. Laura called me beforehand to tell me how things worked and was so nice. I also met her the day I was moving in and she made this part of my life easy compared to everything I have been going through recently.

Megan Gerding  |  Online Move In 
Évaluation :
4

Close to my house

patricia brue  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Baxter  |  Expérience générale 
Évaluation :
5

I would like to thank Ms Laura for helping me to get the correct size storage after I ordered the wrong size. She stepped in quickly and was very helpful in assisting me during such a stressful moment. She was patient even though the phone kept ringing, she didnt miss a BEAT! thanks again for all of your help Ms Laura in helping me to transition. you were the best

Susan Williams  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarmara Bryson  |  Expérience générale 
Évaluation :
1

The manager Ms Laura listens to nothing or a problem u tell her she don’t fix anything one of the vents was leaking and water go in my storage and damage a couple pair of my shoes she didn’t even notice the water was leaking nor did the house keepers because they never go upstairs to clean or look for anything… my things was ruined and I got no comprehension back for them my door was old and getting stuck she didn’t pay me any mind an didn’t know I told her before about it … she was more focused on me being a young black man and she had to watch my every move I think she is racist honestly this was a horrible experience stood so long cause it was convience for me …

Kendall Rapheal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Hingle  |  Premières impressions 
Évaluation :
3

Thanks for your help when needed

JACK JONES  |  Premières impressions 
Évaluation :
5

Very easy to rent online and questions were answered promptly. Would highly recommend thus sight

Mary Garcia  |  Online Move In 
Évaluation :
2

I DONT LIKE IT

Melissa Lucas  |  Online Move In 
Évaluation :
5

Helpful and patient

Serena Ackley  |  Premières impressions 
Évaluation :
3

Didn't like that we had to walk all the furniture all the way to the back. Other than that, cool overall

Mikayla Bates  |  Premières impressions 
Évaluation :
2

The storage unit was not large enough for a 2 bedroom apartment as stated on the description.

Dana Graves  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadie Boudreaux  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Setirah Bercy  |  Expérience générale 
Évaluation :
5

Very nice people to deal with I have also rented trucks for this facility

HENRY PATTERSON  |  Expérience générale 
Évaluation :
5

I really had a great experience with U-Haul and the staff was very friendly and helpful, I would recommend U-Haul to friends and family based on my experience and service I received

Diane Marrero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA DAVILA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Mason  |  Expérience générale 
Évaluation :
2

I had a horrible experience. Wasn't able to access unit I reserved. Had to wait around forever while things were fixed even though I reserved in advance. Def. won't recommend.

Luke Miles  |  Expérience générale 
Évaluation :
5

.

alicia baldwin  |  Premières impressions 
Évaluation :
5

Personnel amical

Joan Meyer  |  Expérience générale 
Évaluation :
5

When I need another storage I know were to come. Thanks

Alex Henderson  |  Expérience générale 
Évaluation :
5

Easy and convenient! Card system was great except when I had to go in and out and had to swipe the card again.

Debbi Cocran  |  Expérience générale 
Évaluation :
4

Idiosyncracies with elevator. Attentive manager. Nice facility. Stairs not for handicapped. Oddball parking on a major street. Lots of issues but pricing is close to allowing for that. SGL

sally garrett  |  Premières impressions 
Évaluation :
5

IT was very easy, no wait time in and out.

Alex Henderson  |  Premières impressions 
Évaluation :
1

The customer service was horrible. I reserved the van 3 weeks prior to moving. I picked up the van in Texas because I was moving to Louisiana which was a 6 1/2 hour drive & storage was never booked.

REGINA CHESTERFIELD  |  Premières impressions 
Évaluation :
3

Billing is confusing, I paid in advance at times and lost track of how advance I paid. Sometimes the invoice would read $0 due and then I would get charged $15 late fee.

SHANNON FAZANDE  |  Expérience générale 
Évaluation :
4

Great service, attention to details and information that I needed to know.

Debbi Cocran  |  Premières impressions 
Évaluation :
4

The only problem was that the elevator broke and we couldn't use it so we had to slide our stuff down the stairs. The elevator was working when we brought the stuff in back in July!

michael cole  |  Expérience générale 
Évaluation :
5

The manager, Lillie, was very accommodating and helpful. I was setting up a storage unit for my company and she walked me through all the details and helped me figure out what was best for our needs.

Allyson Grand  |  Premières impressions 
Évaluation :
5

I had a great experience!

Christy Doan  |  Expérience générale 
Évaluation :
4

Very helpful staff!!

Larry Loga  |  Expérience générale 
Évaluation :
1

Ya'll canceled my order. Won't use or recommend uhaul. Used Budget.

Jean Kottemann  |  Réservation 
Évaluation :
2

The staff member who assisted me was rude and unhelpful. The storage unit was outside and exposed to direct sunlight, making it unuseable for my needs despite its supposed "climate control".

David Bode  |  Réservation 
Évaluation :
4

The employees were extremely nice! Very helpful. They seemed a little understaffed which made the move in process last longer than it should have. Overall they were friendly, but could have used help.

Caroline Boudreau  |  Réservation 
Évaluation :
5

Very good.

marco burgos  |  Expérience générale 
Évaluation :
1

My Mom thought all 8 of us kids that when you can't say nothing good about someone say nothing at all. In other words Fogivness is far better than anger for anger kills Fogivness Heals!! I'm glad I'm

anna porter  |  Expérience générale 
Évaluation :
4

My only complaint was the size of the elevator. It is too small to accept the standard sized carts that are available in the facility.

reginald smith  |  Expérience générale 
Évaluation :
3

Some items in storage were mildewed and have been lived in/damaged by rodents. We had to throw some items out because of that. Cockroaches also a problem.

VERONICA BROOKS-SIGLER  |  Expérience générale 
Évaluation :
5

I was very happy with the staff. Elevator was small but helped out greatly.

richard schinall  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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