Have used New Orleans area U-Haul for over 40 years and always good experience, that is until this past weekend. When called to rent moving truck lady was very nice, professional, and helped me with needs, However, that same evening Ponchatoula, LA drop-off site called wanting us to return truck before we even finished loading it. He was very rude, nasty attitude and insisted we return HIS truck that same night (same day we rented). The next morning he started calling VERY early in morning( 5 calls before 10AM), harassing my 73-year old husband and DEMANDING that we return HIS truck. When I reserved this truck here in New Orleans I was told that I had option of extending my use of truck by informing U-Haul that I would be keeping truck for an extended time. I do not know who this Ponchatoula site U-Haul representative is but this man needs some serious customer service training. I will NEVER use U-Haul again and I will make it my business to tell everyone I know, go to Church with, all employees I work with (and all patients) in 2 different hospitals (I'm an RN).and anyone else I might come into contact with. This was a stressful enough move without the added harassment from a U-Haul employee. What was this man thinking?KEITH T.
Customer Reviews for U-Haul Moving & Storage of Metairie at Central Ave
Pour nous contacter
Metairie, LA 70001
(Located at Central Ave just 2 blocks of of Airline Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Laura was great sale person.JACQUE B.
Le client n'a pas laissé de commentaire.SHERYL T.
This location was great. The U-Haul browser check in was not. This is the second rental when I could not check in my equipment because the online method failed. Both browser failures resulted from your software not connecting with my location. Your online method provides no way past this failure. I suggest some error handling in your software to allow customers an alternate way to show their location.THOMAS S.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Eugenia H. | Expérience générale
Completely different experience than picking up the U-Haul. The owner who helped us out with the return was thorough and professional and refunded up for the materials that we paid for in advance but were not provided when we picked up the truck.Jonathan Ray D.
The employee who helped us was not someone I would hire to interact with my customers. I employee over 30 employees and if I received an accurate account of how she acted today, I would fire her immediately. She clearly is doing the bare minimum required to retain employment. We always use the Metairie Causeway location, it is great!Shaun M.
Laura was professional and efficient. I'll rent at her store again.KENNEDY S.
Le client n'a pas laissé de commentaire.FRANCIS S.
I have used uhaul many times through many states. This is the absolute best location. I believe I spoke to Amy and Laurie and both were fantastic! Extremely helpful and friendly. I am sending anyone I know to this location.DANIEL H.
Laura and her staff were very helpful, efficient and friendly! I would absolutely recommend to someone.LAURI Z. | Expérience générale
1) If you don't have a truck, don't take the reservation 2) if you don't have a truck, call BEFORE BEFORE BEFORE to make other arrangements 3) Maybe let the local trucks get rented with a mileage discount so everyone is happy. Idle trucks make 0 dollars a day! 4) If it's Uhaul's fault make it right. 5) If you try to call Uhaul's 800#, pack a lunch, you're going to be on hold forever! 6) Nobody from customer assistance cares whatsoever about customer service!chris Q.
Le client n'a pas laissé de commentaire.CHARLES N.
Le client n'a pas laissé de commentaire.WORTHY J.
Le client n'a pas laissé de commentaire.STEPHENJOHN R.
Le client n'a pas laissé de commentaire.POMPEYO B.
Le client n'a pas laissé de commentaire.TINA S.
Friendly staff. Overall great experienceASHLEY R.
Another customer service failure there.STEPHANIE S.
Le client n'a pas laissé de commentaire.CHRISTINE S.
Le client n'a pas laissé de commentaire.Velvet G. | Premières impressions
Le client n'a pas laissé de commentaire.HUGH T.
Laura and Felicia provided exemplary customer service! MerciMARY D.
Le client n'a pas laissé de commentaire.Tatiana R.
Le client n'a pas laissé de commentaire.TASHRAIEL G.
Le client n'a pas laissé de commentaire.Heather O. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio C. | Premières impressions
Laura was the best. Thanks so much!Robyn D.
Great staff.WALTER B. | Expérience générale
Your staff was very helpful and I was a 100 % satisfyPENNY B. | Expérience générale
Very easy to drop off truck here .DANIEL S.
The young lady who was the agent on duty was a complete delight. If only all UHaul employees were so nice and knowledgeable!John B.
Le client n'a pas laissé de commentaire.MONICA P.
Le client n'a pas laissé de commentaire.Anika W. | Premières impressions
Le client n'a pas laissé de commentaire.thaddeus p. | Premières impressions
Le client n'a pas laissé de commentaire.ERICA N.
The manager i dont wish to get into detailsJAMES R.
Le client n'a pas laissé de commentaire.Terri T.
I don't think I should've been charged because I use a debit card instead of a credit card cementMICHAEL C.
From beginning to end a wonderful experience. Will definitely do business again..HUGO E.
The vehicle we requested and promised in our contract was not there when we arrived at the appointed time prescribed by our contract. We were given a different vehicle we had to pay more for, Classic â€œbait and switch â€œgoing on here. Rather disappointed. I expected to pay 25 $â€ plus a little extra for goingbrandon R.
Staff was always helpful and friendly.asa p. | Expérience générale
Le client n'a pas laissé de commentaire.MARGARET B.
Le client n'a pas laissé de commentaire.CHARLOTTE J.
Truck was fine. Staff needs customer service training. Keisha was very rude and brash. I won't recommend or return to this location due to her lack of customer service skills. I am a business owner and she needs to be taught customer service skills.Brigette S.
Customer service at pickup and drop off was excellent. I'd definitely use this location againCRAIG P.
Le client n'a pas laissé de commentaire.GWEN W.
Le client n'a pas laissé de commentaire.DAX F. | Expérience générale
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Rose C.
I still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.PATRICIA W. | Expérience générale
Le client n'a pas laissé de commentaire.ALEJANDRO S.
Very clean and friendly!!Joseph A.
Nothing to say about the drop off. I filled the truck up and dropped it off, clean area, safe looking, end of story.. uhaul as a company is horrible.. never again.NORMAN G.
Le client n'a pas laissé de commentaire.CHRIS I.
Le client n'a pas laissé de commentaire.NICHOLAS S.
it doesn t get any betterDAVID R.
Le client n'a pas laissé de commentaire.ALBERT A.
Laura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.Stefanie B. | Expérience générale
Le client n'a pas laissé de commentaire.STANLEY C.
The vehicle was very old and not well maintained. Had excessive damage all around. The vehicle even had a cracked dashboard. Then the lady working at this location entered the wrong mileage so I ended up being charged for mileage that I did not drive. The entire experience was not very good and therefore I will not be using uhaul at this location ever again.ANDREW B.
Le client n'a pas laissé de commentaire.Miriam E.
Le client n'a pas laissé de commentaire.ROBERT W.
Keep up the good work, LauraLOUIS W.
Le client n'a pas laissé de commentaire.Shannon G. | Expérience générale
Le client n'a pas laissé de commentaire.Kelley S. | Expérience générale
I've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers. Great experience!Pamela W. | Expérience générale
Le client n'a pas laissé de commentaire.monique b. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH A.
Friendly and super fast!! ðŸ˜Laura G.
Everything and everyone was awesome! Thumbs up!!!CLARA B.
The only complaint I have, which I don't think you can even fix, is the parking.Chance N.
Le client n'a pas laissé de commentaire.JOHN A.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.JASON G.
Always Exceptional ServiceByron W.
Same comments. As abovedaniel B.
Le client n'a pas laissé de commentaire.CATHERINE H.
did not like the GMC van - the Transits have more usable interior cargo room.CHARLES H.
Le client n'a pas laissé de commentaire.Byron W.
Le client n'a pas laissé de commentaire.BYRON W.
Le client n'a pas laissé de commentaire.Byron W.
Le client n'a pas laissé de commentaire.Byron W.
Le client n'a pas laissé de commentaire.Byron W.
Le client n'a pas laissé de commentaire.ANTOINETTE D.
Le client n'a pas laissé de commentaire.Osmar P. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia W. | Premières impressions
Le client n'a pas laissé de commentaire.VIRGINIA T.
The staff was phenomenal! Only improvement I would suggest is giving the customer until the next morning to fill out the return form, as I was there at night and wouldâ€˜ve felt uncomfortable had I been there late in the night having to fill it out. Otherwise, great facility!Kristin S.
Everything was great. Laura handled our needs and heMerrith K.
Manager was very good at helping me understand everything. She is very personable and efficientJonnie A.
Le client n'a pas laissé de commentaire.Gary N.
The staff is greatCYNTHIA Q.
Honey, the young lady who helped us, made the experience easy.roy l. | Premières impressions
The woman that helped us was the only positive thing I have to say about my experience. She knows the area and even admitted that's it's ridiculous we had to drive that far the opposite way of where we were going.Michael M.
Le client n'a pas laissé de commentaire.TIFFANY P.
I disputed the gas amount in the truck and when I returned was told that my dispute didn't go through and I had to pay for gas that I didn't owe .... I will not return to uhaul I will go to Home Depot or another companyAMANDA H.
Everything was great, thank you!ANTHONY H.
Le client n'a pas laissé de commentaire.annette b. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher G.
The Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.Ifrail A. | Premières impressions
While my initial service with the young lady was great (sorry I don't remember her name, she has green hair) She was beyond hospitable!!! Dale I believe is his name was however beyond RUDE via several phone calls. He escalated his voice at one point and actually said â€œwell I'm not sure what you want me to do about itâ€. After this experience sadly I will not be using U-Haul. Sadly his incompetence overshadowed all the great things about the rest of the staff. Honestly I don't believe he should be left alone at the place of business to even answer phones.Taylor D.
I was quoted 30 $for one day with 30 miles free. The truck was driven a total of 18 miles and the costs was 96 $+ - a pretty big jump in costs to me. I'll only use U-Haul as a last result.DENISE D.
Still renting there; changed storage Unit for more space.BESSIE T. | Expérience générale
Le client n'a pas laissé de commentaire.Billy B. | Expérience générale
Automated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That's just terrible business and I will avoid U-Haul because of itMichael J C. | Expérience générale
Laura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****WILLIAM H. | Expérience générale
Fast service and very friendly and helpful staff.Latrice E.
Giving credit where credit is due? How about a raise for Ms. L. Hudson and her staff? They were EXCELLENT! So very friendly, helpful, patient and went above and beyond to ensure I had the best experience possible. Thank you!!!Lucshweitzer H.
There was an issue with this location not having a furniture dolly that we had reserved. We had to drive across town (in the truck) to get one and we were not offered any sort of discount which I thought was weird. It was rather inconvenient.PAULA B.
Le client n'a pas laissé de commentaire.JEAN C.
Make sure location finder works when picking up your truck. Mine was on, yours wasn't. Had to go inside. Technical glitch!Renee W.
Laura was very nice and thorough. She pointed out the dent on driver side at top of the truck in which I was unaware of. She told me there should have been a sticker if previous customer reported this. That was a mistake on my behalf for not inspecting the entire truck. I'm glad that I purchased the insurance. I just hope that I will not be responsible for this dent.BRANDI C.
Le client n'a pas laissé de commentaire.ANDREWLOUIS JR F.
The employees were really nice and helpful. Amazing customer service guys.MARIKA D.
Moving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.LOUIS E (Chip) W. | Premières impressions
Le client n'a pas laissé de commentaire.WENDY C.
ncBESSIE T. | Premières impressions
Both staff members were more professional and knowledgeable than personnel from last yearPaul O.
I was disappointed to find out that we were not able to have the truck for 24 hrs and was basically told how long we could have it...ANN N.
Le client n'a pas laissé de commentaire.MARK J.
I'm not sure if this is just a flaw with the site's reservation system, but I was really disappointed to not have all of the equipment I requested. Other than that, it was great!Jennifer S.
Le client n'a pas laissé de commentaire.George K.
I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.Clyde A. | Premières impressions
Overall Great experienceAnthony L.
Le client n'a pas laissé de commentaire.Leyda B. | Premières impressions
Le client n'a pas laissé de commentaire.Alain D. | Expérience générale
The owner ms. Laura went ABOVE & BEYOND! We're refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can't say thank you enough to her an uhual!Abbi G. | Premières impressions
Le client n'a pas laissé de commentaire.Alain D. | Premières impressions
courteous, attentive and most helpful if any issue arose.MURPHY D. | Expérience générale
I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to othersrob s. | Expérience générale
No complaints. Keep up the good work.Dejean P. | Expérience générale
Le client n'a pas laissé de commentaire.keith h. | Expérience générale
Le client n'a pas laissé de commentaire.PAULETTE M T. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia C. | Expérience générale
Le client n'a pas laissé de commentaire.WAYNE M. | Expérience générale
Le client n'a pas laissé de commentaire.KIM G. | Expérience générale
used unit as business storage, had to move out due to Covid-19 business decline.SHAWN S. | Expérience générale
Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.Theone d. | Expérience générale
Customer service was very kind and courteousdeborah m. | Premières impressions
Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me 85,00 $ and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn't have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don't monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I'll never return my business to this facility again.Danny N. | Expérience générale
Le client n'a pas laissé de commentaire.RODNEY P. | Premières impressions
service was fineDuaine D. | Expérience générale
The only disappointing fact is that I was told that I would be charged 40,00 $ to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.LEROY W. | Expérience générale
Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.Alexander V. | Premières impressions
courteous, Friendly, effective management and Services.BESSIE T. | Premières impressions
Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! YouBlanca B. | Expérience générale
Thanksdarrell d. | Expérience générale
Laura was very kind.Valerie S. | Expérience générale
The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.Phyllis G. | Expérience générale
S.O.Chelsea M. | Premières impressions
She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...Philana O. | Premières impressions
N.D.LUCIANA M. | Expérience générale
The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.EVA N. | Premières impressions
Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.Felicia W. | Expérience générale
All of the ladies were courteous and informative.Sherman D. | Expérience générale
the place is so friendly and accommodating.James F. | Expérience générale
Okadnan h. | Expérience générale
well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.Anthony W. | Expérience générale
Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.CANDICE A. | Expérience générale
This was an awesome experience please feel free to use this storage.Shawanda S. | Expérience générale
Merci.JENNIFER L. | Expérience générale
The Uhaul Representative was very polite and help and explained the whole rental process to me.Telameckus A. | Premières impressions
Lillie is the best! She's very sincere and helpful.tara ann s. | Premières impressions
The staff was amazing and more than friendlyregalado r. | Expérience générale
We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!Alicia T. | Premières impressions
After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issueWILLIAM H. | Expérience générale
Staff always nice, friendly, and helpful.RENESHA M. | Expérience générale
Very friendly staff. We had a great storage experience. Loved the hallway signs. tera b. | Expérience générale
Very good experienceDonna G. | Expérience générale
Keep up the great customer servicejanet r. | Expérience générale
Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unitmichelle v. | Premières impressions
The management was extremely friendly and went above and beyond to help. MerciByron H. | Expérience générale
The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!Stacy D. | Expérience générale
Great experience!!!Tony B. | Expérience générale
Very smooth and efficient transactionGary H. | Expérience générale
All around great experience at this facility.vinson k. | Expérience générale
Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.steuart l. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!