Customer Reviews for U-Haul Moving & Storage of Middletown

3 486 évaluations

230 S Verity Pkwy   Middletown, OH 45044
(N Of St Rt 73)

(513) 425-0689

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(513) 425-0689

230 S Verity Pkwy
Middletown, OH 45044
(N Of St Rt 73)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Truck was given without correct gas level. Picture was taken and sent to the website given before leaving parking lot. Was charged 16$ for gas that shouldn't have been charged for. Tried to dispute it but they said they didn't receive the picture initially and that the one resent didn't have odometer on it. The gas that was put in and left was same as when truck left the lot. Unfortunately we didn't take picture of that. This place is just shady. Don't plan to use again

JERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.

Carter R.  |  Premières impressions 
Évaluation :
5

S.O.

TERESA Q. 
Évaluation :
5

Everything was excellent

MARY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HEIDI S. 
Évaluation :
1

Had to wait more than half hour as truck was not available. This made my movers wait as well. Tried to call 6 x to extend reservations, kept getting cut off, call wouldn't complete. Called back 2 days later had to go through miltiple prompts and wait for eternity. Bad phone situation, bad customer service.

JONATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Jacob Gross has been very helpful and curteous.

TED C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEEDRA H. 
Évaluation :
3

Annoying they didn't give me the dolly when I paid for one so had to drive all the way back across town for it.

Casey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIE J. 
Évaluation :
3

Please clean and sanitize the steering when, shift lever, etc. When I washed my hands they are nasty.

Ronnie T. 
Évaluation :
5

The online check in process was frustrating because of the alternate ID Also the key drop is not clearly marked at this location

Lora G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CANDACE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Candace H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marwa S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZIYADIN A. 
Évaluation :
1

I called and talked with them and asked them to leave my keys in my van because I was unable to get a ride over until after they closed. They said they would. When I got there my van was locked and they were closed. I had to get another ride over the next day. They were unapologetic and acted like it was not a big deal that they had done this to me.

Elizabeth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN H. 
Évaluation :
1

I was charged my full amount for what I said (mileage and days) then when I return it using under the mileage I was charged again not refunded money off the original amount and didn't get any help from customer service the phone didn't even ring to the site I rented from

TRAVIS P. 
Évaluation :
5

Fast customer service and the return was super simple. The price was really great to.

MARGIE R. 
Évaluation :
5

Has very good service for the trailer connected and checked safety.

ALAN X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charels C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Clerk needs to be little friendlier

JOHN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
2

The customer service lady was less then helpful. She did what was needed but nothing more. She told me the truck number and said it's in the lot. I asked about the change in return local and was told call call customer service . The truck was mixed in with display truck with the advertising sun blocker still in windshield. The windshield was so covered in bugs it was near unsafe to drive.

MARK STEVEN I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKIN A. 
Évaluation :
2

I was given instructions to pick up the truck at the Franklin Location on Conover Street. It was not there. We were told to go to Middletown - and no other assistance could be given. In Middletown there was a long line - long wait. It pushed our move back hours. There was good help at Middletown but it didn't make up for the time lost in finding the rental truck. Very chaotic - and will likely avoid using Uhaul again. I'd rather pick up a truck at Lowes or Home Depot.

DIANE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN R. 
Évaluation :
1

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Amy T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha S. 
Évaluation :
1

There was a thin blonde hair lady that was rude to the gentleman in front me of trying to charge him an extra day, then was rude to me telliing me I can't rent the tow dolly , I told her the website allowed me to and explained what I needed to do to haul a RWD vehicle. I will not go that location again

Melvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH P. 
Évaluation :
5

Angie was very friendly and helpful

Thomas D. 
Évaluation :
4

Manager did great job, friendly and thorough!

TODD R. 
Évaluation :
1

Provide all items on the order that the customer is being charged with. Verify all items are present at pickup. Charges for items that failed to be present at pickup should not be a customer's issue.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PORTER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

This is the worst experience since I first use uhaul few years ago! I rented it for 12 hours and returned it at the same day night but they charged me for two days! Also, I refueled the gas before I returned the truck. I'm 100 % sure the gas is more than what it has before I used it. But the store still charge 18 $from me! I was charged extra 71 $because what I talked above. The store refused to do anything about that and become very impatient when I went to the store and talked to them. Probably I can't get my money back, but I won't recommend anyone to go that store anymore. The worst in the worst!

Hanqing N. 
Évaluation :
1

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Jamie W.  |  Premières impressions 
Évaluation :
3

The only issue was that I had paid for and requested a dolly with truck but when I opened the cargo area, there was no dolly. I was charged for this and would like to be refunded the 7,00 $. I submitted an email to the customer service department regarding the issue in order to get my card refunded back for the charge. -Dakota Bogan

Dakota B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawna p.  |  Expérience générale 
Évaluation :
3

I failed to check the milage on the truck to the print off...the truck had 20 miles more than what the paper had....

KEVIN S. 
Évaluation :
5

Nothing on the location but the app, my reservation location got moved.

Matthew M. 
Évaluation :
5

The Location is great and the equipment was fairly new and running great. It was also very clean. But the personnel Very rude. service was unhelpful. I wouldn;t recommend this place to anyone I know.

Malentine B. 
Évaluation :
5

I can't think of anything, good location and the staff are friendly and very helpful

Karl D. 
Évaluation :
5

This was by far the BEST Uhaul I have ever been to. There was a short line but when it got longer another employee promptly hopped in to help and the cargo van was seriously spotless! It was also clearly well maintained as I actually had a lot of fun driving it! The van was super modern and had a lot of “go” to it so I felt much safer knowing it handles well. Wonderful experience! Thank you guys :)

TAYLOR J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
5

Everything went great.

Timothy B. 
Évaluation :
1

Its 2 days after my rental and I still haven't got customer service to answer the phone or live chat. I want a full refund from this situation. This is the poorest service I have ever received from u haul. You can reach me at 740-491-8784 or 740-491-4236

RICHARD R. 
Évaluation :
1

Very rude we had trouble returning on the website and walked up to see if any could help and as we walked into the outside part of the building because we couldn't find anyone else one of the men cleaning and returning the uhals said why the f*%k are they in there

Dylan R. 
Évaluation :
1

Waited in line for 20 minutes to rent uhaul. Was charged 20 $extra for returning my trailer early before the location opened. This was not the location I chose with my reservation nor was it a location I have ever used before. I definitely will never use this location as an alternate again!!

SCOTT C. 
Évaluation :
5

My rental was a breeze. This was the first time I had ever rented. I got exactly what I needed, and the gentlemen that helped us were both magnificent. Thank you for being just what I needed.

LEE A. 
Évaluation :
1

The guy was great but everything else terrible

Sarah T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
1

Rented me a uhaul that kept overheating 3 hour trip became 7

Tina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Z. 
Évaluation :
5

Not charge for both mileage and gas

MARITZA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARION D. 
Évaluation :
5

After dealing with someone very rude in the Dayton region. This region was awesome. The schedule, check in, and check out person were very friendly. Would use this location again!!

Jadon H. 
Évaluation :
4

B+

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
1

Don't try to steal money from them!!

Robert P. 
Évaluation :
5

The customer service was great!!!

JESSICA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

Make sure your vehicle's brakes actually work and don't charge someone for things that was promised to them that they wouldn't be charged for.

Alia J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
2

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Robin D.  |  Premières impressions 
Évaluation :
2

Soon as I pulled off the gas hand went done noticeably. I put 20 $in and it barely moved. Then I put 30 $more in and it went half tank over. But I still somehow owe money.

Curtis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Jacquelin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine D.  |  Online Move In 
Évaluation :
5

Thank you for six years of absolutely fabulous service!

RACHEL B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ben e.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence M.  |  Expérience générale 
Évaluation :
2

When COVID struck and people weren't making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren't willing to take payments on my balance. Only wanted full payment which I simply wasn't able to do, due to lesser hours being worked. My unit was sold because I just couldn't afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won't be back or rent a truck again.

Stephanie S.  |  Expérience générale 
Évaluation :
1

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50 % of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just 5 $more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Caleb M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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