First time using u-haul. There is a delay in receiving a copy of the final bill and reciept. Otherwise everything was wonderful!.Deborah O.
Customer Reviews for U-Haul Moving & Storage of Middletown
Pour nous contacter
Middletown, OH 45044
(N Of St Rt 73)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lacy was excellent! Made this experience so easy and pleasant!lynette G.
Not much everything was goodJuan B.
The gentleman in Middletown that helped me when I picked up the truck was extremely rude, I asked him a question about filling up the truck twice because I did not understand and he stated I'm not going to tell you again it's just common sense. it made me feel very uncomfortable and I was glad to get away from him I don't know what was wrong with him he must have been having a bad day but he was very rudeKevin M.
Le client n'a pas laissé de commentaire.Jim T.
Just make sure inside of vehicle is clean, especially the seats, whoever had the vehicle before me had a small dog or cat, and there was still some hair and loose dirt on the seats,I had to sweep the seats off and the holders were not cleaned completely. A small hand vac and car wipes could and should have handled this. This was my only complaint, vehicle could have been cleaner on the inside. Other than that, service was great.Rhonda H.
My final invoice was emailed to me. This invoice was an amount over $40 less than the amount which was charged to my credit card when I rented the UHaul It would have been good to know when the credit will be applied to my account.Kenneth C.
Staff was polite and very helpful. They had everything I needed, and the shop had my trailer light assembly installed in a very short amount of time. Going back here for every hauling need!Zachery B.
Le client n'a pas laissé de commentaire.Ronald B.
The unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2ndGlen B. | Online Move In
Got what I needed for the job at hand. Thanks, glad you was there for me ! All was good...Jan L.
Make sure tires in good working order. We had a blowout back driver's side inside tire kinda scaryPatricia L.
Nightmare..Don't know why they bothered to make a reservation. Not just myself dissolution with U-Haul. . Sereveral families realize how bad it got and how much money the charged me From beginning to end of our experience with U-Haul NERVER AGAIN MONICA RHINEMonica R.
My phone died making it very hard to show I returned it.Synthia S.
Nothing. The guy was literally amazing. He went above and beyond. Truly amazing.Shamarus L.
Great place to rent a truck. Was gonna be a little bit late on drop off. Let em know n hour before it had to be back and they were able to give me the extra couple I needed. In and out within 10 minutes. Never had any issues. Nothing that a broom couldn't handle. Would recommend and will use again I'm sure.Randy M.
Amanda is great!Ruby A. | Expérience générale
I've been here maybe 2 or 3 times now, and I have always had excellent customer service. 3 different people/CSR, and they all have been knowledgeable and efficient and friendly. Thanks for the great service and help with hooking/unhooking the trailer.Ezra B.
The process is clean and fast. Your really do a good job. I also went on Google review for your location and gave a 5 star review. Its under David.OREOTeamLLC P.
Le client n'a pas laissé de commentaire.RICK T.
Le client n'a pas laissé de commentaire.Tim S.
Trailer did not have light extension cord. Attendant was not able to find one in office. Took one from next trailer. Trailer lights did not work. Took a second cord from another adjacent trailer. Lights did not work. Made change to 4'x8' trailer. This trailer had a light extension cord that was severed. Took cord from adjacent trailer which worked. This effort was performed by the renter, me. Effort took 45 minutes plus to get set up. Trailer was not swept out at pick up.Thomas R.
Le client n'a pas laissé de commentaire.Chris S.
Make contacting a live person AT the location easier'nClyde B.
I was sent to this site because I was over an hour late to my preferred booking location. Upon getting to this new location, the staff were not friendly. I was disappointed.Victoria A.
The vehicle needed maintenance to motor and or wheels, once we were traveling above 60 miles an hour the vehicle had a lot of shaking to driver cabin while driving in D, I had to drive vehicle in M and shift to gears my self so truck would have less shaking. Maintenance is needed.Carlos S.
Great costumer service. The manager of this branch was awesome.John K.
Customer service was outstanding. The manager was great.John K.
Le client n'a pas laissé de commentaire.Travis H.
Le client n'a pas laissé de commentaire.Bill K.
Bank card was charge nearly 60$ extra for a mistake made by an employee. I had to drive all the way back to uhual to explain their mistake. Now i have to wait until the money is put back on my card!!Jamie L.
Excellent service à la clientèle. Clean van. Drives great! Merci.Cheryl C.
Le client n'a pas laissé de commentaire.kelly M.
Le client n'a pas laissé de commentaire.Sally O.
Le client n'a pas laissé de commentaire.Phil K.
The young boy is a smart ass hunter was about to have his ass beat will not tell about this location,I know you don't care because worker are to findRONALD C.
We were very satisfied with the help we received at this location. She helped us with our reservation and without her, we wouldn't have been able to move. I am very appreciative that she was there to help us.Josiah G.
Le client n'a pas laissé de commentaire.raquel K.
It was pouring down rain and the guy came out unhooked trailer for us and sent us on our wayPaula B.
Le client n'a pas laissé de commentaire.george T.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.Travis L.
I had scheduled an 8 am pickup for Sunday. I called Saturday,to verify pickup and specifically asked for information to get keys....figured I would get text or email with directions to get keys out of a locked box. Was told I had to do in person and that someone would be at work at 7 am. I submitted my drivers license and did online check-in. When got to facility, no one was there and I could not get truck until 9 am. This was extremely frustrating, as I had a 2 hour window of time to complete task truck was needed for. I think the process needs to be reviewed to avoid future confusion. I did online reservation and followed up with in person to verify steps. Was not satisfied with confusion.Valura L.
Le client n'a pas laissé de commentaire.Pamala H.
Multiple frustrations at this site, with the main one being - I reserved 2 storage units weeks ahead, then called 2 days before to confirm. When we arrived, the units were not available and was told they need to send us 40 miles away. I would never recommend this site and would hesitate to recommend Uhaul at all.Nedra F.
All goodLeroy C.
I reserved 2 storage units weeks in advance and called 2 days prior to arrival to confirm. When I arrived the staff informed me they did not have any available units but might have one available in 3 days. Then they wanted us to take the 26' truck with 12' trailer 40 miles away from the reserved location. The general manager was nasty, rude and actually stated that customer service doesn't have a clue what's going on in the facilities; even though it's the same company, same computer system, etc. She stated you make a reservation to be put on a list so that when a unit becomes available then you can rent it. I'm not sure what they expect you to do with furniture and belongings for a 4 bedroom home in the meantime. Last I knew, you make reservations so that when you need the item being reserved, it's available when you need it. Eventually, they were able to come up with some very small units. They units were littered with papers, the floors are dirty and there are large mouse/ rat traps in each (doesn't give you a warm fuzzy feeling). I would never recommend this location to anyone and would strongly question using U-haul at all.Nedra F.
Truck's AC had an issue. When turned on you can hear it running but nothing was coming out of the vents. Either the vents were not connected or the diverter was inoperable. But rough on an 82 degree day.Dennis L.
Le client n'a pas laissé de commentaire.Racheal A.
On line return didn't work. But I left the unit after hours anyway and they processed it the next morning with no trouble.Eric S.
The Representative wasn't going to allow me to rent the appliance dolly because I wasn't renting a truck. I showed her my reservation number and she didn't trust that and had to call someone else. I feel that she is going to need more training on the products that you have to offer.JERRY D.
This was a great place to rent a Truck.Leigh C.
So you can pay a day rate and have the equipment for 24 hours. However if you think you will only need it for 12 and a giant severe thunderstorm comes and you may need it for 14. You will get charged for a whole additional day. If you have to screw over your customers to make money, then you need a new business model. Also please remove the dolly and padding. I didn't request it or need it, but it was in my way. Of course it can't be moved, or you get charged for breaking the seals. Again if you have to screw over your customers to turn a profit, you need new leadership.Joshua B.
Le client n'a pas laissé de commentaire.ANTHONY P.
I did receive a partial refund for this rental because this was a nightmare. Rental had to be picked up due to brakes failing. 4 hours to provide another truck. Scared thinking what could have happened if brakes completely failed.Karen S.
Le client n'a pas laissé de commentaire.Oreo Team L.
7 a gallon is out right a ...well ridiculous. But a 19,99 truck less than ten miles 24 hours short 1 or 2 gallon gas 49.00, crazy people just crazyPatricia B.
Le client n'a pas laissé de commentaire.IEASHEA T.
Le client n'a pas laissé de commentaire.Earl C.
Everything went perfectlyKristina F.
Le client n'a pas laissé de commentaire.john S.
My husband was asked to hook up the trailer himself because the associate didn't know how. When he returned the trailer, it wasn't checked in for nearly 2 hours and we had to call and wait for customer service for an extremely long time before the situation was rectified. Not happy at all.Jennifer B.
The sales rep that rented the U-Haul told us that they did not use reservations when we had already made a reservation with U-Haul had our reservation number had all of our information refused to take it then screwed up and put it as a as it was coming back when it should've been a one-way we wanted it for seven days it was only put in as one day told us that was no big deal we could return the U-Haul in seven days there would be no extra charge which was not true ended up having to call you U U-Haul and dealing with it and there wasn't much they could do but they were amazing and helped us when the location itself would not do anything store manager of the Middletown location was supposed to call the next day after I had spoke to U-Haul she never called her he never called I was told they were in a meeting and could not speak to me right away and that they would 100 % called the next day if I did not pick up they would leave a voicemail this never happened over all this was the worst horrible experiences that we ever had If it had not been for the drop off location we would've been out money and then they on top of that it looked as if the truck was never picked up from Middletown when he was sitting in our yard and the lady from the pick up location how to fix that alsodarren M.
First attempt was two days earlier and the lady at the counter insisted that I needed a major credit card to rent a trailer. I told her I have been renting trailer from you for the last five yrs on my debit card....your website doesn't agree with that statement. The next day I used same card on line and brought by credit card with me just incase different person at counter and never asked for credit card..so definitely an opportunity to trainkenneth T.
Le client n'a pas laissé de commentaire.MICHELLE M.
Went to the to location on fridatChristopher L.
I had accidentally reserved the truck for a Saturday but I needed on a Friday and the clerk was very helpful in getting my reservation corrected. Kudos to U-Haul and their staff.James E.
Le client n'a pas laissé de commentaire.Kyla S.
Le client n'a pas laissé de commentaire.Clarence R.
Need more employees for help.KISHA A.
Le client n'a pas laissé de commentaire.paul T.
Le client n'a pas laissé de commentaire.alyson T.
The manager was extremely nice and knew her jobTodd J.
If somebody request a truck make sure it's there before the exit drive over to try to get it traffic at 1 from Oxford State Road just to find out it wasn't there the next morningCharles B.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.wade S.
Le client n'a pas laissé de commentaire.Kevin C.
I don't think the customer service could have been any better. Top notch service! If I ever need to use Uhaul services again, it will definitely be with Duffy's. Quite refreshing to have kind people to work with. Merci.Natasha S.
Uhaul is one of the best businesses in Middletown, Ohio. Employees are always courteous and professional, the POS systems are always reliable, dealings are fair, and the experience is always pleasant. A+Gabriel S.
Le client n'a pas laissé de commentaire.Pamela R. | Expérience générale
Le client n'a pas laissé de commentaire.KISHA A.
Great customer service! Van was clean and rode very nice. Will do business again. Thanks Guys for a great job well done.Cheryl C.
Le client n'a pas laissé de commentaire.Dave K.
The girl that you have working and managing it down on Verity Parkway she's the best she rocks you need about 10 of herJOHN J.
Staff was great and very thorough with everything ! In and out too, I liked that ! I'll be using again for sure !Zachary S.
Le client n'a pas laissé de commentaire.Malcom B.
Amanda is great! Everything went real well. I will only use Uhaul.Joyce D.
Le client n'a pas laissé de commentaire.Bud P.
The online check in/out needs improvement. It had us looking for a truck that was broken down in the shop. Luckily this was during business hours so the employees were able to help us get a different truck quickly.JAMES H.
They were terribly rude and I was overcharged on multiple occasions, I also have receipts to proveMadison W.
Prompt and friendly service. Great job.KENNY L.
Le client n'a pas laissé de commentaire.JAMES Y.
Le client n'a pas laissé de commentaire.Lisa I.
Was rented a storage unit that was not actually available, when I arrived with belonging there was a lock on the unit and no units were of the appropriate size were available.Jontae M.
Customer service was amazing I wouldn't change anything about my experience!TERENA B.
The customer service is not good. I sat in the truck waiting for an employee to come out as the sign said to do. No one came out. After going in I was not greeted; I greeted them. Them was told just leave the keys in the truck and I'm good. I Was then charged for reasons I'm not at fault at and was told I'd be given a refund and have not gotten a response yet on the status of my refund or if I'm actually going to receive it.Essence E.
Le client n'a pas laissé de commentaire.Kimberly V.
Le client n'a pas laissé de commentaire.Erika T.
Le client n'a pas laissé de commentaire.DESHANAE L.
back up camera would be niceWAYNE T.
Excellent serviceSHANNON I. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.Dennis L.
The gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.Brandi G. | Premières impressions
The actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.Alisa H. | Premières impressions
Nice helpful friendly staff.Christopher J. | Expérience générale
Extremely helpful, and very good people!TIMOTHY E. | Premières impressions
Le client n'a pas laissé de commentaire.betty n. | Premières impressions
Le client n'a pas laissé de commentaire.xavier p. | Expérience générale
Whoever owns this U-Haul company does understand business or customer serviceOmar J. | Expérience générale
Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.RODNEY P. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA F. | Expérience générale
The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.Carter R. | Premières impressions
Jacob Gross has been very helpful and curteous.TED C. | Premières impressions
Le client n'a pas laissé de commentaire.Candace H. | Premières impressions
I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!Amy T. | Premières impressions
There are roaches everywhere inside the storage place. It's nasty something needs to be doneJamie W. | Premières impressions
Le client n'a pas laissé de commentaire.shawna p. | Expérience générale
Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.Robin D. | Premières impressions
Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.Jacquelin K. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine D. | Online Move In
Thank you for six years of absolutely fabulous service!RACHEL B. | Expérience générale
Le client n'a pas laissé de commentaire.ben e. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence M. | Expérience générale
When COVID struck and people weren't making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren't willing to take payments on my balance. Only wanted full payment which I simply wasn't able to do, due to lesser hours being worked. My unit was sold because I just couldn't afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won't be back or rent a truck again.Stephanie S. | Expérience générale
Staff was rude most of the time, and I didn’t like how many rates went up so many times.TIFFANY B. | Expérience générale
Uhaul does not return money if you move out early!Tiara T. | Expérience générale
The workers was really great attitude was really goodJimmy J. | Expérience générale
This location and young white lady most helpful!!!Sharronkay L. | Expérience générale
Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.Berry M. | Expérience générale
This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50 % of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.Caleb M. | Premières impressions
Staff was rude. The units were old and dirtyjan s. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas I. | Expérience générale
Staff was very friendly. Would definitely recommend this location. Thanks for all your help.Katlyn W. | Premières impressions
Staff was very friendly and helpfulJoe D. | Expérience générale
I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.Marisa B. | Expérience générale
Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12 000 square foot house. No my stuff did not fit at all had to keep my stuff In U-HaulAMANDA B. | Premières impressions
Keep up the good work!Linette A. | Expérience générale
Staff was helpful, building securelouis d. | Expérience générale
Very friendly staff despite being busy.William M. | Premières impressions
They was only supposed to charge us 307 but instead we have a chrge of 353 and would like that money back we are not pleased with this situation.Jason B. | Expérience générale
I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.KIKI F. | Réservation
When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.MATT P. | Expérience générale
TJEFFREY H. | Expérience générale
I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don't prorate rent, missed by a day.christine J. | Expérience générale
I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Elsetammy w. | Expérience générale
Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.Randy B. | Expérience générale
Used space 4 yrs. Never a problem.ELIZABETH P. | Expérience générale
I was very satisfied other then,not having 24hr. acsess to my storage. There should not be a phonammal fee to have access to my stuff. I feel that it is a gimmick to make more money.Waymons F. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!