Évaluations des clients U-Haul Moving & Storage of Middletown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Middletown

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

MICHELERENEE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward F.
Évaluation :

Its the first truck in the second row? Second row where? Tire pressure alert as i drove out, had to come back for it to be checked. Driver side wiper was messed up, drove with half cleaned windshield for 10 hrs, Bad enough to drive in snowy weather, tougher when you can't see. Returned van, told about wiper, ( oh i guess i have to look at that. Could have cared less. Didn't bother to inspect upon return. I have learned to expect less and they proved me right.

JOHNA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alyson T.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony F.
Évaluation :

Great job

Grant L.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL M.
Évaluation :

I ALWAYS GET EXCELLENT SERVICE AT THIS LOCATION !!!

Joseph F.
Évaluation :

Never received receipt via email, checked junk/spam as well Need Receipt Emailed ASAP Today!!! Send to: m.spinella@todsgroup.com **Called and they would not send unless person picking up the truck called them to request, even though my credit card was used, and my email was listed on the reservation...

L B.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNISF M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin H.
Évaluation :

keep doing what you're doing. Excellent Customer Service

Ann M.
Évaluation :

Please fill the gas tank! We received the truck with 1/4 of a tank. Of course this is so we will fill it with more gas than we used. What an inconvenience to have scheduled the move and people to come help only to have to go get gas first. Also we got one of the old trucks and it was very dirty inside the cabin with sticky liquid from a drink spilled all over. Also no hazard lights anywhere to be found (we even called about this while we were driving and they confirmed that there were none on the truck we had). Overall we like U-Haul but this time it wasn't as good.

Robert U.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth B.
Évaluation :

Not sure,just keep do a good job!

Kevin B.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIAA M.
Évaluation :

Found it very odd that a representative did not come out to unhitch the trailer from our vehicle it was left up to us to do it.

Joseph C.
Évaluation :

Clean the vehicle. I was assessed a cleaning fee because I did not take time to sweep out the previous renter's debris. Associate apologized for this while tossing in some rented pads but I did not ask for it in writing.

Monique F.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gilberto C.
Évaluation :

Great service

Andrew O.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONYW V.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert A.
Évaluation :

Very fast service, both in and out. The truck was very clean, in excellent shape, and ran very well.

Todd Y.
Évaluation :

Nothing. All was well.

Stewart M.
Évaluation :

The efficiency of the staff is amazing, usually in and out 20 mins or less if I reserve equipment online. I rent from this location pretty frequently, never an issue. Keep doing great work.

Basilio C.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIELJ S.
Évaluation :

The girl came right out at 9 am unhooked my trailer and said I was all set could not have been better overall a very positive experience on both ends of my trip with a u haul trailer

Anthony D.
Évaluation :

Le client n'a pas laissé de commentaire.

ERINQ K.
Évaluation :

Le client n'a pas laissé de commentaire.

Valerie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel V.
Évaluation :

nothing the lady who tuck care of me was very professional she is very good at her job. Thank you and her for a job well done

JOANNEG C.
Évaluation :

Give what we ordered on line. When we arrived to pick up a truck - all went downhill from there. I'd never want to trust U haul again. Made my moving day a nightmare

Stacey P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristin F.
Évaluation :

Le client n'a pas laissé de commentaire.

Frantzou F.
Évaluation :

Charge too much money per miles

Robert A.
Évaluation :

Everything was great: Good truck, excellent service (quick in-and-out to start, drop-off took maybe 30 seconds).

Michael K.
Évaluation :

Have more sizes available

Daniel M.
Évaluation :

U haul of Middletown has never let me down!!! They have the best personnel!! At this location!!!

Xiaojun C.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony D.
Évaluation :

Courteous staff.

seymoura h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Felix V.
Évaluation :

Le client n'a pas laissé de commentaire.

REBECCALYNN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall E.
Évaluation :

Customer Service was average, not impressed, was treated as just another customer, matter of fact attitude, not focused on delivery of service with a smile. Additionally, when i went to take the truck, no one confirmed what equipment was in the vehicle, nor did anyone demonstrate any of the feature. I am an experienced truck driver, so it was no issue for me, however, someone new to driving a truck would have had a tough time, getting to know the feature, how to fill the fuel, opening the rear deck, etc.

Roberto R.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sime P.
Évaluation :

Everything is satisfaction. Wery happy with your service. Thanks.

Juan R.
Évaluation :

Just dropped the truck off no questions asked very easy.

Rudy Y.
Évaluation :

Please educate your rep with the truck that you renting , when I asked about how high tis the clearance 20 ft truck I'm renting she told me under 10 ft but the fact clearance is 11 ft and that could cause big problem under small bridge.

Antonio S.
Évaluation :

Le client n'a pas laissé de commentaire.

Suze T.
Évaluation :

Le client n'a pas laissé de commentaire.

Lloyd M.
Évaluation :

very polite and helpful

Ryan C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert A.
Évaluation :

Everything was fine. Service was excellent -- and fast. Truck ran well and was easy to drive.

Tyrik M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tatiana A.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew L.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S.
Évaluation :

My complaint is with UHaul. I reserved the equipment well in advance. Although you apparently knew that there was a shortage of trailers in the area, I was contacted the night before my trip to tell me none were available. I was past the cancellation date for my trip accommodation I called back, waited for half an hour on hold; then my call was dropped. After several calls and much hold time I suggested that they widen their search area. I had to drive 124 miles to another state which they told me was 83 miles away ( it was - as the crow flies). When I got there the crew had to shovel the trailer out of the snow, and in the store only 1 out of 3 were wearing masks. Not a good experience.

Kathleen C.
Évaluation :

Le client n'a pas laissé de commentaire.

James A.
Évaluation :

This facility is the best! The manager John Stucko is friendly, respectful, and very knowledgeable about UHall products and services.

KEITHBRIAN P.
Évaluation :

Le client n'a pas laissé de commentaire.

Emanuel B.
Évaluation :

This Uhaul used a previous card that I had on file and as a result caused an overdraft in my bank account. I provided the uhaul with my credit card and they processed my debit.

Daniel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sheryl L.
Évaluation :

Le client n'a pas laissé de commentaire.

Veralyn N.
Évaluation :

Le client n'a pas laissé de commentaire.

christine C.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

Very Satisfied

Hector B.
Évaluation :

There's only one issue I have, at the end my use I was informed the I can leave vehicle parked with keys in it so I complied, what I don't under stand is why was a large amount of money was taken out my checking without no warning , I could not communicate neither, no itemized Bill so I was left in the dark. So if would of had any other transactions pending it would put me in a negative. At least alert the customer.

Bennet H.
Évaluation :

I'm sure the operation moves quicker and more efficiently when not dealing with COVID. Even with those hurdles, the 211 location in Middletown provided a better than average service.

Kenneth R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald B.
Évaluation :

I was told from an employee there that I could return the rental back a few hours late because he didn't h a any reservations for it, went to return it and got charged 2 days and even after I had the voice recording from my phone of what he said that told me in exact words, Oh Well.. Mind you I manage 900 doctors in Orange County and use all the time to close and relocate items to new private practices. Never again. Middleton, NY location on RT 211

noel M.
Évaluation :

The only thing the ratchet on the trailer were rusted and they were very hard to turn to tighten up the strap and it was horrible trying to undo the ratchets because they were so rusted

Joyce F.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam S.
Évaluation :

Greatest customer service ever

Jacqueline V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lorna M.
Évaluation :

The inside of the drivers cab was very dirty. It needed to be clean. We all need to do our part during the pandemic to break the curve. Please clean and disenfect or instruct the the renters to clean up after themselves post signs on the dashboard..do your part

EMILYANN B.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROLM C.
Évaluation :

This was effortless. Reserving on line, uploading my license info, Pick up and drop off. So quick and easy!

Carlina G.
Évaluation :

Windex the windshield better

Timothy N.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M.
Évaluation :

The in person experience was smooth. But the website and app were useless. Twice it allowed me to reserve equipment at another location that didn't actually have the equipment. And then the Uhaul app did not allow me to check in online. Had to go inside facility to check-in in person.

Shantel W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

Stewart D.
Évaluation :

When you have a first responder come in don't treat him or her as a second class citizen. Due to being late returning the rental product . With the reason if the lateness of being on a fire call. Then stating there will be a $50.00 extra charge and in fact the charge is $54.06. However there was 1 gentleman there that tried to make the experience better by being understanding and I would like thank him for his professionalism. That gentleman was the guy In the cowboy hat.

Andrew P.
Évaluation :

Did rental online was confusing I thought you did not have to go inside to pickup vehicle. Went to drop off vehicle no body was outside to check vehicle in I had to walk in again

Richard K.
Évaluation :

Le client n'a pas laissé de commentaire.

Nakia L.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES A.
Évaluation :

I made a reservation that was transferred to 359 rte 211 but I never received a call. I had to go to the original location before I was told that it's been transferred to 211.

Vincent S.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Le client n'a pas laissé de commentaire.

JUSTINE B.
Évaluation :

The employees & Boss are all amazing. My experience was great. No hassle, smooth...

Latasha M.
Évaluation :

The service was great. I was in and out and the men attached and detached the trailer for me. I needed a part for my truck, he had, charged my card in file and I was in my way. Thanks for such great service.

Anne B.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra S.
Évaluation :

I picked up the rental in the morning on Sunday. An extra staff member in the early AM on weekends would be beneficial - the line was to the door and took over 30 minutes. Otherwise the staff I encountered on check in and end of day were excellent (very friendly and courteous)

Ovaldino S.
Évaluation :

Thas fast easy to getting return easy 24 hrs

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory G.
Évaluation :

Have more closer location.

Michael M. | Expérience générale |
Évaluation :

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

RODELLH G.
Évaluation :

Le client n'a pas laissé de commentaire.

NAOMIJ G.
Évaluation :

Le client n'a pas laissé de commentaire.

jessica f. | Expérience générale |
Évaluation :

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

Jennifer G.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer L. | Expérience générale |
Évaluation :

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jacqueline V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

dominqe g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

michelle a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ricardo J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joe M. | Expérience générale |
Évaluation :

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Mackenzie S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mackenzie S. | Expérience générale |
Évaluation :

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

jamie c. | Expérience générale |
Évaluation :

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

John G. | Expérience générale |
Évaluation :

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

Dennis J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia D. | Premières impressions |
Évaluation :

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

jessica f. | Premières impressions |
Évaluation :

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

Alton B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosa G. | Premières impressions |
Évaluation :

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Kelly J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

leon p. | Expérience générale |
Évaluation :

Would use this location again if needed,

Joe M. | Premières impressions |
Évaluation :

The call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Monique B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

anthony c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RASHAUNDA C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Anita M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

shaniqua k. | Expérience générale |
Évaluation :

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

juan c. | Expérience générale |
Évaluation :

Thank you for everything .☺

Tennille T. | Expérience générale |
Évaluation :

My space was very useful and convenient

John M. | Expérience générale |
Évaluation :

My time there was carefree of my property ever being in danger

Amanda P. | Expérience générale |
Évaluation :

Great staff and building

Dawn H. | Premières impressions |
Évaluation :

she was pleasant , nice and explain everything great. She made you feel welcome.

Robert D. | Expérience générale |
Évaluation :

great

Raymond R. | Expérience générale |
Évaluation :

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

MARY C. | Expérience générale |
Évaluation :

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

RAFAEL V. | Premières impressions |
Évaluation :

The staff at this Uhaul facility were excellent.

gail m. | Premières impressions |
Évaluation :

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

Thomas T. | Premières impressions |
Évaluation :

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

WILFREDO D. | Expérience générale |
Évaluation :

Good storage nice kind people

Grace D. | Expérience générale |
Évaluation :

I

Monique B. | Premières impressions |
Évaluation :

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

dennis m. | Premières impressions |
Évaluation :

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

Deborah K. | Premières impressions |
Évaluation :

your movers and services were great thanks

SUZIE H. | Expérience générale |
Évaluation :

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

tony r. | Premières impressions |
Évaluation :

Great guys thanx

michelle a. | Premières impressions |
Évaluation :

Everything worked out well

Kenneth M. | Expérience générale |
Évaluation :

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

sonia a. | Expérience générale |
Évaluation :

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

Robert S. | Premières impressions |
Évaluation :

This was a smooth and easy transaction. Keep up the good work!😊

Amanda P. | Premières impressions |
Évaluation :

Impeccable service

Jennifer H. | Expérience générale |
Évaluation :

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Brittany K. | Premières impressions |
Évaluation :

great service

Raymond R. | Premières impressions |
Évaluation :

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

LISA K. | Réservation |
Évaluation :

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

MIKE E. | Expérience générale |
Évaluation :

It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

Laura M. | Expérience générale |
Évaluation :

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Dinese S. | Expérience générale |
Évaluation :

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

sarah l. | Expérience générale |
Évaluation :

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

Charlene K. | Expérience générale |
Évaluation :

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Scott P. | Réservation |
Évaluation :

Very polite and helpful

Michelle I. | Expérience générale |
Évaluation :

the manager/ delivery person Melissa was very nice very professional and very helpful

Kerry Ann M. | Expérience générale |
Évaluation :

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Krista S. | Expérience générale |
Évaluation :

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

James P. | Expérience générale |
Évaluation :

N/A

CECIL W. | Expérience générale |
Évaluation :

Ok

Ankur M. | Expérience générale |
Évaluation :

N/A

Amie P. | Réservation |
Évaluation :

Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!

Kathleen F. | Réservation |
Évaluation :

our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Kassandra N. | Réservation |
Évaluation :

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Alice S. | Expérience générale |
Évaluation :

Excellent, clean, safe, convenient!!!

Dinese S. | Réservation |
Évaluation :

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

PAMELA B. | Expérience générale |
Évaluation :

Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.

Pedro M. | Réservation |
Évaluation :

My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

MICHAEL B. | Expérience générale |
Évaluation :

We rented the storage unit for over 1yr and we were very impressed .

Elizabeth T. | Expérience générale |
Évaluation :

This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.

perry b. | Expérience générale |
Évaluation :

I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place

Luis A. | Expérience générale |
Évaluation :

Good customer service

Non reviews have been submitted for this location.

Retour
Haut de la page