Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

1 948 évaluations

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The manager of this location its awesome. She always takes care of me and provide outstanding customer service.

RAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

The gentleman handling the check out and check in process was both friendly and efficient. But the radio in the truck was not working and neither the right nor the left turn indicator "blinked" on the dashboard to confirm that they were, in fact, working on the rear of the truck.

HARLAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilburn M.  |  Expérience générale 
Évaluation :
4

The location seemed really short-handed. There was one person, doing an excellent job trying to manage every aspect of service. It resulted in a long wait time, not at all the gentleman's fault, he was wonderful.

JENNIFER S. 
Évaluation :
1

This location was very sketchy even for me. My sister was even scared to be there. I've had a long standing relationship with Uhaul due to moving quite a bit of due to our jobs. I call that loyalty to the brand, service, etc. There was a high presence of homeless people that lived in the units. The last 6 months it smelled so bad that I had to bring air fresher to even enter. The manager stated it was becauseof a refrigerator that a customer had stored withfood. That's not true. The last day I was getting all my stuff out of the unit the door was broken and the smell was at its worse. While we were there 2 homeless people entered the building without cards. They had a code to enter. The young lady in the office tried to help but i couldn't figure out if she cared or not. Or was it management not doing anything about the homeless, the smell, etc because it was very obvious. So would i recommend this place heck no. I never felt SAFE going to my unit. And that's a horrible feeling because I don't scare easily.

Maria S.  |  Expérience générale 
Évaluation :
3

The truck was old and driver door would not close all the way

CLAUDIA O. 
Évaluation :
5

This manager is amazing!! She is so helpful and kind! Definitely recommend!!

Lauren H.  |  Expérience générale 
Évaluation :
5

Fabulous customer service at this location, the only one I come to

JASON M. 
Évaluation :
5

Jennifer is amazing!!! Great customer service and so helpful.

Jamaal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE C. 
Évaluation :
5

Truck speed

GUSTAVO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA L. 
Évaluation :
1

The mileage was incorrect at starting point and I was incorrectly charged for 54 miles. I am 100 % sure this is a scam and a way to cheat a customer. This is surely one way to lose customer loyalty and referrals. It is disappointing to use a van for less than 20 miles and be charged for 54 miles. The two guys working the unit KNEW this was incorrect and did nothing. I will never refer this unit again.

ALEJANDRO G. 
Évaluation :
5

Staff was very nice, prepared, and efficient.

MICHAEL L. 
Évaluation :
4

The vans turning lights (right and left) were both broken and not working. Other than that the customer service was great!

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
4

The service was good. Our Uhaul seemed liked an older truck compared to other Uhauls that we have rented. When we took the truck out, I noticed a warning light on the dashboard. After we had been driving the truck for 30 minutes, it started making a ringing sound. We called our location and told us that we should be fine. We were thankful to make it back to our location okay. In the future, it would be nice to avoid this situation.

Shawna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGE H. 
Évaluation :
4

I can remember renting from U-Haul 40 years ago. With mom.. You have always been a necessity for my entire family. I would not let a small discretion effect 42 years of excellent customer service. I actually just moved my things to another U-Haul... Thanks friend's

RICHARD A.  |  Expérience générale 
Évaluation :
5

Truly impressed by the professional, friendly staff and management! Sparkling clean, well maintained, secure facility conveniently located near downtown. EXACTLY what I needed EXACTLY where I needed it! Just perfect THANK YOU!!

Brian B.  |  Premières impressions 
Évaluation :
4

My first location for pick up was across town, much closer to my home. But the UHaul site could not recognize my GPS location as being in the right place. As we were on hold for half an hour - with friends and family waiting for us to move - we frantically tried every browser and app, on every phone we had. Someone finally answered the help line and slowly made us “troubleshoot” everything all over again. (Are your location settings on? Yes. Have you tried downloading the app? YES.) Meanwhile we were sitting beside the truck I was supposed to have, and the keys were locked in a lockbox. We asked repeatedly to skip the tech and just get the code, having verified my identity twelve different ways. A full hour past my pick up time they finally moved our reservation to 2420 Louisiana, adding that they were upgrading me to a larger truck “at no additional cost,” as if they were doing me a favor by giving me more truck than I needed. I will say Jennifer at 2420 was clearly doing her best, on the phone doing triage with another short-staffed location. She got me into a truck at last, and I was nearly off the lot when she had to come back running over as the truck I had was now double booked by another woman. Although she sorted things out, I was a full two hours late getting back to the people waiting at my home, and it's worth noting by that time the hot Texas sun was UP. The truck was fine, the amount of money I paid was fair, but the hassles were very frustrating and could have been spared had there been SOME WAY for them to know their own lock codes two hours prior.

ELIZABETH K. 
Évaluation :
2

False advertisement. Rude employees.

Tiffany F.  |  Online Move In 
Évaluation :
4

Mrs. Holder & her associate (didn't get his name) were very patient and tolerant with a busy line and a rude customer.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNE H. 
Évaluation :
5

Working with Jennifer was the. Eat experience I've had with Uhaul, she was readily available and so helpful. I'll be using this location from now on, super quick and simple!

Julianna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Love the staff and the location ..great place

Wilburn M.  |  Premières impressions 
Évaluation :
4

Equipment was clean. Would have been nice to know I couldnt leave my car there for the few hours I needed the truck I had to drive home and get an uner back but otherwise the staff (I think his name was Me. Arty) were very friendly amd helpful. Would definitely recommend.

Joshua O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSS P.  |  Expérience générale 
Évaluation :
5

I been renting a truck and a van for the past month and 1/2. The manager of this store it's amazing, she provides the best customer service as well as all the other employees

RAUL G. 
Évaluation :
5

Excellent and friendly staff

WILLIAM C. 
Évaluation :
5

Great job. Thanks

larry s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
1

The truck rented to me broke down half way to my destination. Turn signals stopped working half way too. I called the leasing agent and advised of me returning back to the rental location. I was promised a full refund for the inconvenience. Unfortunately I was not given anything back. I have rented with U-Haul for over 10 years but this just might be my breaking point. I even put more gas than it had when returning it. I could have just drove the truck all the way to my destination and maybe further ruin the vehicle. But since I like taking care of stuff that's not mine I decided to bring it back to prevent further damage when weight would be added. This decision cost me $284 rental fees and $70 gas. For nothing I never used the truck for anything besides waste time and money

JAIME G. 
Évaluation :
5

All was well

VICTORIA EUGENIA C. 
Évaluation :
5

The representative was very,very, knowledgeable about all products, prices, everything. Great employee. I will definitely use this location when I'm ready to move back into my new home. Merry Christmas and a Happy New Year. Ms. Jackson

CORDIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

laquinta m.  |  Expérience générale 
Évaluation :
5

I had a great experience moving from Michigan to Texas. Thanks to everyone from UHaul to make this move nice and smooth!

Patrick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W. 
Évaluation :
4

no comments

SERGUEI F. 
Évaluation :
1

inside windshield dirty old truck bad service

Ramon H. 
Évaluation :
4

good, but room to improve, thank you

Serguei F. 
Évaluation :
5

Jennifer was very friendly and made sure we were taken care of.

Chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN K. 
Évaluation :
5

Very nice staff and helpful. Came out to my car to help me when saw I was on crutches.

Rhonda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Habib C. 
Évaluation :
1

No van. Didn't have my booking. Ruined my day to move

WILLIAM U. 
Évaluation :
5

Jennifer has exceptional customer service

Tiffany S.  |  Premières impressions 
Évaluation :
5

Jennifer was great and fast!

DEBBIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL C. 
Évaluation :
5

Overall great experience. Would definitely use again.

Alice C.  |  Expérience générale 
Évaluation :
4

The truck was full of leaves and other debris when I picked it up. I he'd to sweep it out before I could use it.

LAWRENCE S. 
Évaluation :
5

Great customer service!!

MARY A. 
Évaluation :
5

Very helpful.

ROBERT R. 
Évaluation :
5

Everyone was accommodating and courteous. My experience was terrific.

HANNE-ELIN R. 
Évaluation :
3

I really love using U-Haul, pretty much the only moving company that I deal with, but for some reason my past experience with you guys was a pretty horrible one. When I got my U-Haul in my car trailer, the trailer did not come with the package that I pay for as promised. I was given the runaround and then eventually had to pay for it when I thought I had already paid for it. I was told that I would be reimbursed a certain amount of money once I reach the state that I was moving to but that never happened. Once I reach the state I rented a U-Haul again and then were overcharged on my mileage. I was then charged two months of storage rent when I had moved out before my 30 days were up. This was the only bad experience that I had with U-Haul but I am still a customer And will continue to use U-Haul for all my moving events.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breisen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haven p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYODELE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip A.  |  Expérience générale 
Évaluation :
5

I woke up having to move on a short notice so I was a little frustrated, but upon my arrival to this location the employee Sonnie made the process so smooth and also answered every question I had. i had no choice but to ease up haha I will definitely come back next time I need a rental. Merci.

LLOYD M. 
Évaluation :
5

Everything is great

Christine B.  |  Premières impressions 
Évaluation :
5

Outstanding customer service ..... Everyone that works here is 100....great turnaround.,

Carlos C. 
Évaluation :
5

The staff were so nice and helpful

Amy M. 
Évaluation :
5

Both of the employees that we dealt with were very helpful and accommodating, we will definitely use your company again when needed! Janet Fourticw

Janet F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIELLE K. 
Évaluation :
5

Jennifer and her team are always so friendly and offer the best solutions for any of your moving or product rental needs. I have a small business and I use the services here often and I have to say without fail they always get it right. Makes me proud

SHAWN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

The new manager is amazing! 100 % she is the reason for this great review. She called me to let me know my van was ready and was ready and waiting to check it back in when I returned.

CALLISTA B. 
Évaluation :
4

Jenny , the Mgr was very helpful and accomidating as was her assistant. They take care of you there. I'll go back next time I need a vehicle.

geary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANYAHEL N. 
Évaluation :
5

It was reasonably priced and the people were friendly, knowledgeable and efficient. No complaints here.

TROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
5

A reminder that the furniture pads needed to be returned would've been great when we were picking up the cargo van.

MAXINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHAN S. 
Évaluation :
5

The general manager there is incredible! So easy to work with and made my move way better!

DOROTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO N. 
Évaluation :
5

It's a smooth well calculated process. But somehow it only takes a few minutes at this location. My truck was Immaculate. Took about 2 minutes to confirm and execute my reservation.. everything should be so seamless!

RICHARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeon J. 
Évaluation :
3

Additional training may be beneficial to newer staff.

STEPHANIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER A. 
Évaluation :
2

Truck was dirty af.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKISHAADELLA-MO D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
3

Truck I rented had bad steering issues.

RONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Great experience; extremely satisfied with the service and this location. Very friendly and helpful staff; Sonny, who assisted me, was very pleasant and patient. I also liked how seamless the rental process and the drop off was (I thought it would have been much more painstaking, but it wasn't). This location will be my first choice whenever I need another rental for sure.

NAKISHAADELLA-MO D. 
Évaluation :
5

Excellent customer service. Jennifer the Manager of this location was very friendly, patient and helpful in helping me find what I needed. Her staff is top notch. A time that could have been so stressful.. seemed effortless...Thanks again Jennifer !

RICHARD A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHRAF D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Everything was perfect

Kameta R. 
Évaluation :
1

The rep that checked me out did not inform me of any additional charges, his system was down & the original order was incorrect. When I returned the vehicle the lady that seemed to be in charge was rude & stated there was nothing she could do over the additional charge even though the reps system was not working & I was unaware of the additional charge for insurance coverage.

Alfredo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Jennifer was amazing & friendly fast service!

DOMINISE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia H. 
Évaluation :
5

Manager Jennifer is amazing, I prefer to work with her exclusively. The truck I rented had not been inspected before pick up as there was a rig left in the back of the truck. The gentleman that assigned my rental was very condescending and I would prefer to only work with Jennifer when I rent equipment.

Shawn K. 
Évaluation :
5

The manager was amazing. She hooked me up even though she was swamped and juggling the phones and the rentals all at once. I had to move and it was the first of the month so the appliance dolly and truck rental was extended and I needed that help on such a tight budget.

ALICIA P. 
Évaluation :
5

This location always offers the best service - professional & kind !! 100 %

CHANCEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
2

Only one person working. Took forever to get a truck. Took forever to turn it back in. We paid to have two dollies but only one was provided. A few hidden costs. In the future I will avoid renting from U-haul.

LAUREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC A. 
Évaluation :
5

Augustine is a tremendous customer service rep. He was very helpful from booking to turn in. The site manager, Jennifer, made the process seamless from start to finish when nothing else in the move was seamless. Thx

DALE M B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO M. 
Évaluation :
5

This is my second time coming to this location, and it was as 5 star as the last time. I was helped immediately by the manager Jennifer, who skillfully juggled phone calls, trained a new employee, and even got me the help I needed on the spot. She exudes ownership at her job, as well as guides with check-in and check-out, which is a huge help since I had a million other things on my mind, yet with her felt at peace. Additionally, the facilities are nice and convenient. And the truck ran fabulously. (I do wish you still did the take-a-box plan, because I had to go the San Jac location, anyway...) If I need another truck, I'm coming to Louisiana Street!

IVAN B. 
Évaluation :
1

We really needed a furniture dolly and has reserved one, but when we went to pick it up - they told us they didn't have one for us. Made our moving experience much, much worse.

ALEX G. 
Évaluation :
4

Manager was not professional the entire time (wore emotions on sleeves). She said the "F" bomb in front of me and did not describe previous customers from the day in a positive light.

Nathan C. 
Évaluation :
5

Ms Jennifer & Mr Henry at the Houston downtown Louisiana street location calmed my frustrations l really appreciate them they r an access too the company keep them because of them l have two units there. Thanks for the opportunity to let you how feel.

MARGARET G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton F.  |  Premières impressions 
Évaluation :
5

I had a 26' truck. The guy who helped me get it through tight corners was amazing. Everybody there was helpful and kind. I was really impressed. Thank you all.

Jeffrey B.  |  Premières impressions 
Évaluation :
4

It's difficult to lease a space for a company. There should be a more simple process for that purpose. I'm waiting for a callback to assist us further on that request.

Brooks B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMRA L.  |  Premières impressions 
Évaluation :
5

Staff was friendly & helpful

THADDEUS R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K.  |  Premières impressions 
Évaluation :
5

My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!

MARGARET R.  |  Premières impressions 
Évaluation :
5

From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.

Carlos C.  |  Premières impressions 
Évaluation :
5

Very friendly and extremely helpful it was the best experience I have had at any storage facility in Houston. They treat you like family.

Richard l.  |  Premières impressions 
Évaluation :
5

I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!

Ryan M.  |  Premières impressions 
Évaluation :
5

Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.

robert d.  |  Premières impressions 
Évaluation :
5

Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I've used a LOT of moving & storage facilities. BEST EVER...PERIOD!

Jeffrey C.  |  Premières impressions 
Évaluation :
5

My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 have

Tanyel M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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