Customer Reviews for U-Haul Moving & Storage of Midtown

2 084 évaluations

3500 S Sheridan Rd   Tulsa, OK 74145

(918) 439-3139

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(918) 439-3139

3500 S Sheridan Rd
Tulsa, OK 74145

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER B.  |  Expérience générale 
Évaluation :
5

Great service

phillip D. 
Évaluation :
3

We shouldn't have to refill the truck it's bs that we have to U-Haul should throw in the gas we already paid way over the advertised 20 a day price.

Pedro G. 
Évaluation :
1

No Internet during rental process. Took forever to complete the rental. During return, agent was rude and had a child with him doing the walk around. Obvious paint chips weren't marked with large x

Christella C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassidy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Employees there was great...100 %

Jack Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Need more flat carts.

Chris M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Truck had no free-on so no cold air blowing during the entire trip.. When I picked up the vehicle it was blowing a little cold air bro I did not think much of it but the entire trip was very unpleasant

JuanCarlos S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna C. 
Évaluation :
5

Thank you so very much working with me and probley will keep our unit even after we move 😇

Jeanne B.  |  Premières impressions 
Évaluation :
5

It was great. Handicap parking during use and leaving car at location during use was difficult

Nancy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H.  |  Online Move In 
Évaluation :
5

Great service inside for the paperwork and outside for the hookup.

Rick B. 
Évaluation :
5

All of the staff were friendly, efficient and knowledgeable. My (frequent) visits were respites in the midst of stress. It was much appreciated.

Wendy H. 
Évaluation :
5

This location was fantastic!

Robert M. 
Évaluation :
5

The online truck rental process was very confusing as a first time user. I also had to call the help line to get further assistance due to unable to figure out what to do. Finally after lots of effort and help over the phone; I successfully retrieved my truck. Needs user friendly app.

Kristin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johanna G. 
Évaluation :
5

Great knowledgeable team

ARLENY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCELYN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bolton A. 
Évaluation :
5

Tanya, Diana, Phillip or maybe it was Daniel all the staff were very helpful and are top notch employees I appreciate their kindness and great work! Thank you kindly

Christine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
5

This facility was excellent, but initially my reservation was for comet cars on Admiral in Tulsa, when i got there they said they didn;t rent uhaul trailers when the owner wasn't there. I told them i had a reservation and he said he couldn't help me. Then i went to a uhaul on Memorial Rd in Tulsa and they didn't have one to rent. They were much more helpful their and helped set up the reservation for the Sheridan road location which was finally able rent me a trailer. Needless to say i was not happy at all with the comet cars people or the unnecessary travel, but was happy with the Memorial and Sheridan locations.

William T. 
Évaluation :
1

Your Associate Jared put the trailer on my car incorrectly and it came loose and hit the back of my car I didn't get a receipt from him and I'm still waiting on my money to post onto my card… Only good that happened at this location is the nice older white male who took it off my car was awesome he is the one that makes it where I might think about coming back

Garyon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celeste C. 
Évaluation :
5

The staff was very friendly and helpful. I would definitely use this location again.

Shari G. 
Évaluation :
5

They were courteous and efficient.

Jeannine M. 
Évaluation :
5

The Tulsa UHaul service was stellar. The receiving service A Affordable in Pagosa Springs, CO was poor and not recommended.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
5

Keep doing what you're doing!

THOMASJ A. 
Évaluation :
5

The crew at 3500 S Sheridan do an excellent job and deserve a raise

ADAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaquanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sammye S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F. 
Évaluation :
5

Amazing staff very sweet and helpful

Victoria S. 
Évaluation :
1

It really is not about the location. Your 24/7 system is NOT FUNCTIONAL. I WILL DO EVERYTHING I CAN TO NEVER RENT YOUR TRUCK AGAIN.

Fabio L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C. 
Évaluation :
2

I returned my trailer on Monday and was told everything was fine, received a call on Wednesday stating we still had TWO trailers out even though we only rented one. I understand human error however the situation could've been handled differently and cameras could've been checked before contacting me, worrying me about something I completed two days beforehand.

Meagin B. 
Évaluation :
4

Friendly but the location was difficult to get to.

Rosanne A. 
Évaluation :
3

The truck was an extremely rough ride. I have rented many 26 foot Uhaul trucks in the past and this truck was bad. I told the guy that checked the truck in when I returned it about how the truck drove and suggested that it needed maintenance and he just laughed at me and said OK. I am disappointed.

Labrena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M. 
Évaluation :
1

I don't know who should I compliant it. In website I reserved one 10 feet truck, the reason I select this location is this is the only one which has 10 feet truck. But when I pick up the truck. They told me there is no 10 feet truck available right now. It's a long trip. I don't need 15 feet truck, with little stuff inside, it's not easy to drive and cost lots of gas.

Jun Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaQuinta G. 
Évaluation :
5

Explain to them how the gas mileage works. It was a bit confusing on the best ways to get more mpg at first so I spent a tiny bit more on gas than I wanted to.

Alejah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Charles P. 
Évaluation :
5

Anna was awesome when I went to location for pick up and drop off. She deserves recognition and your company should provide dental care for your employees.

Robert Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Girls at the front desk were awesome . Very professional and they knew their stuff

shushant J. 
Évaluation :
5

Great staff

Tanya B. 
Évaluation :
4

Way too many furniture pads were delivered with our original shipment in MT (about 48/U-Box!). The boxes were in pretty beat up condition. However, they arrived about 5 weeks earlier than we'd originally thought, very minimal damage, and we were able to fix an entire household into 2 boxes! It truly is amazing how much these little boxes can hold. Biggest bonus - we didn't have to haul a trailer or drive a very uncomfortable truck! If we ever move again, we'd use these boxes.

Rachel M. 
Évaluation :
1

I called to reserve the 6 X 12 trailer with ramp. I gave the EXACT measurements of the Ranger that I was needing to haul. UHaul assured me that it would fit. I picked up the trailer, when I arrived to load the Ranger, it would not fit, apparently the trailer with the ramp opening is not as big. I could not load the raner onto the trailer. I wasted several hours, I was suppose to deliver my ranger for repairs. Lost my appointment. I do not think I should have to pay for UHAUL'S mistake. The girl at the counter was rude. I will not go back to that location. Very disappointed with the customer service and employees you hire. They do not give correct information.

ken H. 
Évaluation :
5

The uhaul team was very professional, courteous, & super friendly. I won't hesitate to use them again for my moving.

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willow K. 
Évaluation :
5

I had trouble with the self checkin but the staff at this location quickly checked me in and got me on the road.

Anthony R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

The staff was very polite and professional. The truck rental process was smooth and not complicated. The truck was extremely clean. Most definitely the best U-Haul store in Tulsa and I would rent again as well as refer my friends and family.

aisa H. 
Évaluation :
3

The UHaul cab had been cleaned, and I appreciate that. However, there was no getting around that it smelled like cigarette smoke that someone tried to clean out (but did not fullly succeed).

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Creighton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline N. 
Évaluation :
5

Very professional and courteous service from the female employee at the desk and both male employees working outside processing rental returns!

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shani W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell M. 
Évaluation :
3

I had 2 different trucks in 2 days and both of them malfunctioned

Steven G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROB R. 
Évaluation :
5

Customer service was exceptional!

Dustin R. 
Évaluation :
4

I returned the truck on 4/30, and haven't received a receipt. I would like a receipt either by text or email. It's hard to comment on my experience until that happens, and the process is complete.

Dennis S. 
Évaluation :
4

Wasn't satisfied with the amount you all charged me for…

Easter S. 
Évaluation :
5

Maybe it's just my provider but it was hard to connect to cell service to do mobile checkin. Maybe consider providing WiFi, even if only for checking in and out. A bit more signage could help. I was ready to leave, then had to move my personal vehicle to the ‘long term' parking. Not a big deal, but I feel like that could be labeled better to make it even more convenient.

Adam E. 
Évaluation :
5

Keep employees that really enjoy their job. On Friday, a real friendly lady called me. I could tell from the tone of her voice and the enthusiasm as she spoke that she enjoyed her job. She called because somehow I had reserved 3 trucks. I told her that I only needed one and she said no problem and was happy to remove the other two. On Saturday, I arrived to pick up the truck. The man at the counter greeted me with a smile and was very efficient. I give the U HAUL on 35th and Sheridan in Tulsa a 5 star rating! John

JOHN D. 
Évaluation :
5

Clean and fast

Ashton P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AuReshae H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leyann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk S. 
Évaluation :
1

Scheduled a one way truck and reserved a large storage unit to move into....when I showed up I was told the unit they reserved for me was a current customers who was supposed to move out but changed their minds...I spent 5 hours loading a Truck and had nowhere to store items for 2days at a non Uhaul facility.

Jeffrey F. 
Évaluation :
5

No improvements needed. Everything was perfect.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

It was easy, inexpensive, friendly, and perfect!

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

I this is as it is

Robinson F. 
Évaluation :
5

Absolutely Great , Thank you. Tom Burke

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron T. 
Évaluation :
5

I was very impressed with my rental experience. Pickup and dropoff each took no more than 10 minutes. Facility and equipment were clean and well maintained, and the staff was friendly and helpful.

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

The only negative is that the truck had an odor of cigarette smoke otherwise everything else was very good.

Brad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
2

Virtual definitely needs more work.

Kamekco G. 
Évaluation :
5

everything was prefect it well over my expectation

Gary G. 
Évaluation :
5

People where great

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Kiosks for login. Account views

Taloa G. 
Évaluation :
5

great customer service!!!

Srdan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P.  |  Online Move In 
Évaluation :
5

Your employees Daniel and Tanya very friendly and extremely helpful especially Daniel

Laura Q.  |  Online Move In 
Évaluation :
5

U-Haul on 51st at the freeway I think is 169 freeway they do everything they can to burn the customers. They have burned me 3 times. I was afraid the truck would break down. Sheridan has better people.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeRontez H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane C.  |  Online Move In 
Évaluation :
5

Staff is extremely friendly...

James C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla M.  |  Expérience générale 
Évaluation :
1

My customer service was trash. My uhaul AND storage reservations got screwed up and I ended up having to go elsewhere. This location doesn't have the best employees

Sandra F.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christian C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deshonna d.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamika W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL A.  |  Expérience générale 
Évaluation :
5

I am so glad Tanya and staff now are there they are all the best the man with the beard is great also better than Chris the old manager he was a real Rat and I say that nicely glad they improved 👍

Pamela M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert m.  |  Expérience générale 
Évaluation :
1

Unable to access storage unit. Called three times and talked to two people in person and no one was able to help me access my storage unit.

Jon S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Online Move In 
Évaluation :
1

Your records are wrong. I moved out aYEAR AGO. I had a horrible experience with U-Haul. Spent thousands of dollars and received horrible treatment. Will use other companies before I use U-Haul again

Jennifer S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ansley J.  |  Online Move In 
Évaluation :
5

maps not very clear

Roy I.  |  Online Move In 
Évaluation :
3

Online check in was great! Easy access after hours. The only problem I encountered was I was told that the lock for the unit would be waiting inside but there wasnt one. Thankfully we happened t6o have a spare one at home from a previous uhaul unit otheriwse it wouldve been a huge probelm.

Hannah J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OliviaMarie B.  |  Premières impressions 
Évaluation :
4

I don't have any issues with this facility. It's always clean & if I have any issues I can always depend on staff for answers.

LaTysha J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett a.  |  Expérience générale 
Évaluation :
5

Merci

Tyler B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra t.  |  Premières impressions 
Évaluation :
5

The staff was courteous and helpful

Roosevelt C.  |  Premières impressions 
Évaluation :
4

I saw some small cockroaches once or twice, and the garage doors needed to be fixed AND/OR signs put up explaining it. Esp help on unlocking then moving to a diff lock to open, I got help from other tenants otherwise I wouldn't have known. Posting some signs and it isn't a deal breaker. I love the drive in bays!

brenna p.  |  Expérience générale 
Évaluation :
1

Travis!!! Rude!! Worst customer service ever!! Meany head!! I cried!! I cursed him! His manager was worse….didn't catch her name… She called the next day denying she ever spoke to me. THEY didn't resolve anything. Online customer service and regional office helped. Thank goodness!!

Shana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie M.  |  Online Move In 
Évaluation :
2

When I first moved my things into this storage facility the staff was very rude. After moving my things into storage I noticed that they had roaches and bugs everywhere. I had to make sure to bomb my things before moving so that I didn't tale those bugs home with me.

Jaleena R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul a.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRECK H.  |  Expérience générale 
Évaluation :
1

The system went down at check in and it took forever not the employees fault. But the facility has ROACHES EVERYWHERE!!!!!!!!!!!!!!!!!!! $8 000 OF MY STUFF IS PROBABLY RUINED! DISGUSTING It should have been told to me that they had a roach problem before I moved all of my stuff in. They also should have offered to move my stuff to a different storage not in the facility but to a different storage. All I was offered were roach bombs around all of my belongings roach bombs unbelievable

Noelle P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ozawa A.  |  Expérience générale 
Évaluation :
5

The experience has grown from better to Great over the years!

Marnita S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane L.  |  Expérience générale 
Évaluation :
4

The staff is very professional and helpful.

Mildred W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM M.  |  Expérience générale 
Évaluation :
5

Love you guys!!

Charles P.  |  Premières impressions 
Évaluation :
5

It was safe and secure every time I needed to stop in and grab a few things. The staff even gave me an upgraded lock since the one I had could easily be clipped with bolt cutters. This will be the place I go when I need to store anything in the future.

Austin H.  |  Expérience générale 
Évaluation :
5

The person helping me on Saturday was excellent and very nice!

CONNIE A.  |  Expérience générale 
Évaluation :
4

The directions provided to me in regard to loading dock procedures were verbally relayed to me upon check in. I recommend a customer service representative escort with the customer to show how to enter/exit with swipe card especially with garage doors, etc.

Amelia H.  |  Premières impressions 
Évaluation :
5

Travis was very very helpful and professional. He was very good at this job, kept his promise of having things ready for me when I arrived after a long day at work to rent a unit. You should be proud to have him represent your company. Kelly

Kelly R.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Debbie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA H.  |  Premières impressions 
Évaluation :
5

General manager,she was amazing!!!

rechelle g.  |  Premières impressions 
Évaluation :
4

The only issue is getting the door open to go in and access my unit. Plus alarms kept going off. I feel the items mentioned were bit of a hassle. I love my storage unit though! Was overall good experience to me!! Will speak to the staff when I go back to put more in my storage.

Lori G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEAL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H.  |  Premières impressions 
Évaluation :
5

Great place. No problems with moving and staff was very friendly!

Mandy T.  |  Online Move In 
Évaluation :
5

The staff is really nice, helpful. I felt belongings were in a safe place. Thank you for making this move a good one

JARRIE D.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly.

richard t.  |  Premières impressions 
Évaluation :
4

Registration process was very convoluted

ANNTONETTE N.  |  Premières impressions 
Évaluation :
4

Lock was not in my unit when I moved in, the office lady working was SWAMPED but still very nice and offered for me to come to the office and get one.

Marlaina M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carmen M.  |  Expérience générale 
Évaluation :
4

The office could use a few additional employees. At check in, it was a long waiting process. The check out process was perfect.

Amy T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Premières impressions 
Évaluation :
5

I have recommended 3 people to use this facility and they all have had great experiences. the staff is friendly even when it is super busy customers in line are acknowledged Whos makes a big difference and make the wait time feel shorter. As I waited in line I admires the timely and friendly service that each person ahead of me received. Great place thanks to the staff Midtown Tulsa

Dottie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
5

I just want to take some time to say thank you for hiring this that encountered with during my stay with you guys. There are so many people in this world that don't take the time to just say some words to someone who really needed them at the time and I wanna thank her from the bottom of my heart. She is truly an angel from heaven to me. She has honestly made my life a little bit better just being a really sweet person and just wanted to let her know that I really do appreciate you!!!! And I couldn't thank you enough. A Million thanks to you again and again.she works at the 31st and Sheridan and she is the manager I'm not going to say her name but she knows who she is..

kishia t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie L.  |  Expérience générale 
Évaluation :
1

The staff are unprofessional and cus and my card never worked to get in there were people there digging through the stuff people left behind inside the garage doors and I have seen people just randomly going up and down halls looking for open ones where the doors are has been trash broken beer bottles ..I have told them over and over that I was going to put my stuff in a different storage place ..so it has not been a pleasant experience and I have 3 storage rooms that I pay over $100 for and have been for quite some time

Dawn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly J.  |  Expérience générale 
Évaluation :
5

Very nice easy process, will go back if I ever needed to.

Keisha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel H.  |  Premières impressions 
Évaluation :
5

I really appreciate how helpful U-haul has been. They allowed me a extra day for free to help with convenience and lessen physical strain. Thank you ao much.

Lisa G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAUNDELYN L M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas d.  |  Expérience générale 
Évaluation :
5

The only complaint I have is that while unloading a 15 ft truck had to get putting code in!

Venis W.  |  Premières impressions 
Évaluation :
5

Lo mejor muy atentos y amables gracias por su trabajo. Muy bien 10 un dies

Juan A.  |  Expérience générale 
Évaluation :
5

The employees were so good to me. I've had to move 3 times since July and their always so good to me

SUMMER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jedaiah l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

audrey c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lance m.  |  Expérience générale 
Évaluation :
1

see previous comments for move out.

David J.  |  Premières impressions 
Évaluation :
1

My experience with the UHaul location at 3500 s Sheridan has been horrible. After my hour wait, it was my turn. I went in hopeful that my experience would be smooth. After all, I only needed to return my trailer and get access to my storage unit I had reserved about a month ago. I showed up 30 minutes before my movers were to arrive so I was already 30 minutes into them sitting around doing nothing. When he rudely asked what I needed, I explained that I needed to drop off my auto transport and get access to my storage unit, I also informed him that I had my reservation numbers for both items. He asked what size unit I needed and I explained that I had a reservation for a 10x15. He then rudely shoved a piece of paper with a bunch of scribbles on in it to my face and said "I don't have any units in that size available. see, look here". I tried to explain that I had a reservation and asked if he could look into it while he rudely yelled "NEXT". I reminded him that I still would like my trailer returned. He then asked me for the trailer number for my AT. I told him that I didn't have that in front of me but maybe I could pull it up on my phone. He tried pulling it up on his computer under my name but couldn't find it. At first he tried telling me I must of had the wrong location but I showed him my phone listing his location but for Monday. I know I was early but I needed to just get it out of the way to unload the truck. He then asked his helper I guess? The guy didn't interact with customers directly. He went out and got a number but for the wrong trailer because apparently I have an RT? I never understood the difference. William ended up going out after trying to send his helper 3 different times. He came back in and said it was all checked in. I asked him if he could print me some proof because it still showed it was still under my reservation. He tried pulling it up on the computer again but couldn't. he ended up being able to print out a form that didn't show anything with my name on it and it even showed him as a customer. I will attach it here. He also mentioned that I would get an email. I then asked again about a storage unit because I had all my movers there and needed to offload my truck. He mentioned he had one in the system but the GM had it either reserved or it wasn't cleaned yet. William mumbled when he told me. I said I didn't care, I needed a unit. He then took my insurance money and assigned me unit 1396. I backed my truck up to the storage area and slide the ramp open. I quickly told my movers to hold on until I get eyes on my unit. I'm glad I did because there was a padlock on my supposed unit. So I left the truck parked there, told them to wait and walked all the way around the building to the office. When I walked in, I stood off to the side of the line towards the desk and explained that there was a lock on my unit and needed to know if that it could either be removed or a new unit assigned to me. He then looked around for some keys that he couldn't seem to find and after a few seconds of looking, he went back to helping the customer at his desk. I patiently waited since I was on hold with uhaul to discuss my trailer dropoff since I didnt feel confident he completed it correctly. After he finished with that customer, he just jumped to the next one. I know that I "jumped" the line but I was just in there and didn't want to wait another hour just to get what I originally came in for. After 30 more minutes and more people joining the line, I gave up on my uhaul call and started calling other storage places. I couldn't afford to pay my movers all day for them to stand and do nothing. Unfortunately I couldnt find anything nearby. I then got in the back of the line and waited. My wife then called her grandmother and asked if we could move her cars out of her garage and put our stuff there. She was very reluctant because her husband (grandpa) and sister (grandaunt) have a hard time getting to the car when it's in the driveway due to their disabilities. With no other options in sight though, we were going to make it work. After standing in line again for another 30 minutes while on hold with uhaul again, I finally get up to William and asked him for an update regarding my storage unit. He said if it was locked there was nothing he could do. I had to ask him for a refund like he didn't know that was an option.. He was again, very short and never apologized for the inconvenience. I attached photos of the paperwork William gave me. I also will attach photos of the equipment being returned. I left the office at 11:30 and told people our new plan. We had one mover have to leave due a previous engagement so I had to pay him for doing nothing. While driving to the grandmothers house, I finally had a uhaul representative get on the line and I asked about my trailer dropoff. on her end, it didn't look like he had returned it and that she would make a note of it... I have more but won't fit

David J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela W.  |  Expérience générale 
Évaluation :
5

Staff p0lite and friendly and knowledgeable.

MICHAEL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryanne G.  |  Premières impressions 
Évaluation :
5

Everything was excellent. I wish the 24/7 access didn't cost more.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria c.  |  Premières impressions 
Évaluation :
1

The facility is well kept for a storage facility. But the building was always too hot, usually above 80 degrees. In all fairness it never seemed to be above the 85 mark that it was promised to stay under but moving things around in a building that's 82 or 83 degrees is not a comfortable environment. The staff also seemed to be incompetent in the simplest task. The staff members I dealt with were either rude, unmotivated, complained about how much they didn't like their jobs or overshared information about their personal life with information that should have never been shared with a customer. Overall the facility seemed to well kept but I would not recommend this place to anyone I know because of the terrible customer service.

Braden T.  |  Premières impressions 
Évaluation :
5

I sincerely had an amazing experience. Moving from one state to another. I had to look for apartment. Being able to store my stuff with you guys for already a big help, plus being for free for a month, savings some dollars was simply AMAZING. I will definitely recommend everyone to your company. THANK YOU.

MATINGU B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANDA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maple k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle R.  |  Expérience générale 
Évaluation :
5

U-Haul 3500 S Sheridan is always my first solution!

lance m.  |  Premières impressions 
Évaluation :
4

The hours are the only disappointment. The facility i am at is not doing 24hr access. Other than that it is great!

Joseph S.  |  Premières impressions 
Évaluation :
5

I had a great experience.

MATINGU B.  |  Premières impressions 
Évaluation :
2

The folks in the office were incredibly rude. We rented for 2 months. My debit card on file was hacked, and canceled. When they called me for payment (nearly $400) they waited 3 weeks to remove their locks, keeping me locked out of my 3 units. We tried 3 times, waited almost an hour once for them to come back. Then once we got inside we were missing 2 TV's, 2 bicycles, and several other items. We asked for a video footage and still haven't got it.

Jerrid H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zyon T.  |  Expérience générale 
Évaluation :
5

Guys were great

Malik M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shimika L.  |  Expérience générale 
Évaluation :
3

The manger was fine, but he had to leave and there was one person there and a bunch of people dropping off. I had to unhook my empty trailer and leave it.

STEVE W.  |  Premières impressions 
Évaluation :
1

I have bugs in my bags from here.

Keith P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M.  |  Premières impressions 
Évaluation :
4

I didn't like how I was talked to by a UHAUL CSR- on Saturday. I received a letter stating I was late making my payment- although I had closed out the storage on 5/17; she kept talking over me- so I told her I didn't want to talk to her. She persisted, so I hung up on her! Cris Munoz said he closed out the account, onn5/17, but apparently something wasn't closed out. I went up to the facility and he ensured it was closed out.

Stephon C.  |  Expérience générale 
Évaluation :
1

The unit smelled like mice since the day we moved our stuff in and even an odor eater didn't remove the smell. The staff was not friendly when I had to call about operational malfunctions. I would not use this facility again because of those two reasons.

Roxann W.  |  Expérience générale 
Évaluation :