I used to use this location to rent trailers frequently. This experience was horrible. I never wrote reviews but this requires it. I parked my truck where I was told to by a U-Haul employee who was hooking up the trailer. There was about 6 feet between my trick and other U-Haul trucks. I got out of my truck and left the door open since I was going to need to do a light check on the trailer. Another U-Haul employee was driving a forklift with a big load on it. He was going in reverse at full speed in the 6 foot space between my trick and another U-Haul truck. He almost hit me and was heading right for my door. I started yelling for him to stop since he was going to rip my door right off my truck and cause thousands of dollars worth of damage. He finally slammed on the brakes and the forklift was resting right up on my open door. He did in fact hit the door. I told him to pull forward so I could close my door. Thankfully he barely tapped it and there was no bad damage. I asked him if he has mirrors and was using them. He than had the audacity to tell me yea I have fucking mirrors and I should've had my doors closed. He could care less about the dame he almost caused nor the fact that he almost hit me if I didn't jump out of the way. I asked another employee to speak with the manager. He stated he was a manager. After telling him what happened, he said he needed to get the other manager. After exposing what happened he said the employees are not supppsed to drive the forklifts within 40 feet of customers. He said he would document what took place to have on file. Wether he did or not I do not know, that employee that caused all of this should be fired immediately. He is a terrible representation for this business and will cause nothing but problems and clearly thinks it's ok to treat customers like crap and cuss at them. I will never go to this U-Haul location again or U-Haul services anywhere. The actions and behavior of this employee are beyond unacceptable.
JONATHAN PCustomer Reviews for U-Haul Moving & Storage of Midway
Testimonials From Recent Customers
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I reserved a unit for $104 and was told there were elevators yet didn't mention elevators aren't at all locations then told me there were no units anywhere for $104 even showing proof on my phone ended up paying$148. Very misleading.
Faith B | Premières impressionsWorkers not attentive at all.
William S | Expérience généraleI was charged for another month of storage even though I had vacated the unit in plenty of time and visited the office to complete the paperwork. Mistakes happen, but this one should have been rectified right away. It took me numerous phone calls to get a return phone call. other than that, I was very satisfied, but that was a deal breaker.
Nancy D | Expérience généraleThe staff at the Midway City location was really helpful and gave me good suggestions to right size my rental space.
John A | Expérience généraleI didn't get his name but one of your employees, an Asian guy that got off at around 6 on decemeber 30th, was over the top helpful. I felt so welcome and he made the whole process easier. This man takes pride in his job and gives customers the best possible experience he can.
Bryce H | Premières impressionsAaron and his team were amazing, thank you!
Fabio D | Expérience généraleGreat people and great help
Morteza K | Premières impressionsI've watched staff come and go over the years at Midway/ Westminster, and each one has ALWAYS been awesome. Thanks for the great service for over 5 years. Michele and Lucile Dowell
Michele D | Expérience généraleMerci
Nancy P | Expérience généraleMy storage room was locked upon my arrival. The great staff assisted me with my solving the issue and stayed late to allow me time to unload. I would recommend to a friend
Jason B | Online Move InThe staff was helpful and the owner was particularly kind. I also think the green zone for giving away unwanted items is brilliant! What a quick way to unload things without going to a thrift shop or dump, and a quick way to help someone else. A great idea!!
CATHERINE c | Expérience généraleSo awesome I immediately got a storage unit after closing one
DANIEL B | Expérience généraleI am content so far. I have only been one time. It was startling to be told by someone at corporate to try rideshareing to the facility. That is a ridiculous idea for storage units. "Hey Janet, do you want to need to drop things at storage at the same time? We can tie my stuff on the roof since you drive a Mini!" Duh. I don't know anyone at that unit anyway! So I guess the place could do with more parking but that seems unrealistic. I am a little concerned that I will find it tough to access my space a certain times of day. Meanwhile I will be trying it to see.
CATHERINE c | Premières impressionsVery kind and understanding people :)
Emily C | Online Move InHonestly, I'm shocked at how helpful and knowledgeable the Staff was. I have a negative part though. I lost my Job due to Covid, and the got that helped me last, open up my Storage, absolutely was not nice at all. He could have cared more about his job, then his complaining back & life problems.
brenda b | Expérience généraleThe staff were very friendly, helpful and professional. Megan/ store Manager was very helpful and she even helped us with heavy stuff to move out. She helped us beyond what we expected!
SHAHROKH S | Expérience généraleI chose excellent because the staff at this facility is absolutely excellent! They are extremely courteous, knowledgeable and really went out of their way to help me even when I became a pain in the neck.
Laura V | Expérience généraleDear U Haul, Pls recognize with great distinction the customer service of Megan at your Westminister office on Beach Blvd in California. When I arrived exhausted from an 8 hour one way trip from Chico CA, I found that my storage unit had a leak & was no longer available for my things. I had friends with me who had volunteered to help me empty the U Haul truck and we were all very tired..I became frustrated & started to cry a bit from exhaustion. Megan was so so wonderful..she was very quick to offer as many Pods and locks as needed so that I cud at least in load the truck. She went way above and beyond in the way she spoke and helped & treated me like a person and a friend instead of just "a customer" She also offered to move the pods anytime I needed to access my things & make it convenient to get to them. She then also followed up with me when a unit finally did become avail and was able to set up a date and help me get checked in the day I came back to move it all in. Aaron [the Mgr] was also wonderful and compensated me fairly for the double labor. I am so grateful to Megan for being so amazing..she really represented U Haul well and I will be a lifelong customer because of how her actions made me feel about your brand name. But more than anything..please allow her to feel as appreciated as she made me feel that day. PLEASE honor her with some sort of special gift and recognition for going above and beyond. Sincerely, Cindy Nelson Unit #336 Westminister, CA location 562 350 1806
Cindy N | Premières impressionsAaron is excellent and extremely helpful. He gives Uhaul a positive opinion when meeting him. He explains everything and is patient with customers. A+++ Experience. Bob and Sara
ROBERT E | Premières impressionsVery respectful and friendly staff. They walked us through applications, they showed us how to access the unit and all the other regulations on how to access the unit.
SHAHROKH S | Premières impressionsDue to your amazingly friendly and helpful staff we had a great experience with your facility. They were always available to help and answer questions. Megan was outstanding! Keep up the fine customer service!
Janet J | Expérience généraleThe elevator and the hours are the factors
JACOB S | Premières impressionsWhen initially signing up they mentioned I would have 24 hour access to the storage unit. I quickly found out that was a lie. Elevator to storage units did not work for months and suddenly I received an email stating I'm being charged more due to the quality of their work… makes no sense. What quality when the elevator didn't work for months? On top of that the card reader for checking in and out by the storage elevators didn't work either so you have to check in in the main building. Not sure why the upcharge was there. Move out process was also a pain. Had to talk to 3 different people before being able to properly move out of my unit.
Henry C | Expérience généraleThe manager at the beach blvd location in westminster Was fabulous fast cheerful and knowledgeable
Veronica F | Premières impressionsThis was a great experience. Thank you.
Kahina K | Expérience généraleEvery time I've been to this U-Haul Moving & Storage Of Midway has been excellent. Staff is always helpful and friendly. Nothing but happy faces and kind words. I recommend this place to everyone. If I ever need storage again this would be my first choice. I was never worried or overthinking about my storage safety I knew it was secured. That peace of mind is not easily available just anywhere but U-Haul Moving & Storage Of Midway gave me that.
Joseph M | Expérience généraleMoving is a very stressful experience, especially when it comes to having help moving stuff into storage. I was offered free 30 day storage when I rented a moving truck and when I got there, I was greeted by a friendly face named Megan! She is one badass woman who was beyond helpful. She even helped me move a quarter of a car into my storage unit! She brought us some snacks and waters throughout the day and was nothing but helpful during a stressful time. Someone give her a raise! -Bob
Robert J | Premières impressionsI rented a U-Haul trailer to move from Oregon/Washington to California. As part of the rental, I got one free month of storage space. But I see in my paperwork that I was charged for the first month, So I need to get this cleared up. Yesterday I went there at 5pm not knowing that the place closes early, so I'll have to go back today to pick up some things I need.
daniel s | Premières impressionsI am only giving 3 stars for the ease of access and cleanliness of the facilities. I would give less for how DIFFICULT it was to contact the people at the facility, and that it was not AT ALL DISCLOSED to me that my storage unit rate would continuously increase. I moved (due to military) to another country, and was unable to reach ANYONE via phone or email until I could call uhaul corporate.
Lisa M | Expérience généraleThe card device outside is broken.
Adam W | Premières impressionsQuestion 6: not sure
Grazialle X | Premières impressionsYku guys were helpful from my first phone call....you set up a truck and a storage place in one call for the same day...i would definitely recommend uhaul to anybody that asked.. Thanks for your service
jaccob k | Premières impressionsClean and secure storage facility. You can have peace of mind when you store your junk at haul of Midway in Westminster. The staff are all very helpful and Knowledgeable. If you happen to run into any problems ask for Arron Hersh and he'll help you find a solution. Thanks Arron!
Taylor B | Expérience généraleThe only thing that happened, was when I went for storage, they said I didn't have a reservation. Fortunately, they were able to accommodate me!
Carol H | Premières impressionsEverything was great and Tom was really helpful in helping me switch to a bigger unit. The only thing I was displeased about was the information regarding Storage Access hours. On the email, storage access hours says it's from 5am-10pm; however, I came to the unit on Saturday around 9pm, and there was no access into the building (the garage was closed). The next day, I got to the unit and saw a sign near the elevator with storage access hours closing at 7pm, instead of 10pm like the email said. Tom explained that access into the building closes at 7pm, but you have until 10pm to leave the building. However, that wouldn't make sense for the 5am opening time for access hours? If the building doesn't open until 7am, how is someone supposed to have access at 5am? The information in the email is very misleading. Please correct the information in the email. This would be very useful for future first-time customers.
Camille R | Online Move InThanks for being there for our important storage needs at this facility over all these many years. We depend on this facility for secure, & clean storage, we now have 3. We really appreciate your communication regarding any situation, like when we failed to throw the latch over far enough on one of our units. We even placed the lock on it and didn't realize it wasn't over completely. Store manager Aaron alerted us with a phone call within 24 hours. We went down there and with the assistance of a employee, locked the unit correctly. That is so impressive and extremely important. Thanks again keep up the good work!
LINDA P | Premières impressionsAaron was wonderful!!! He went above and beyond to help me with my challenging move!! Thank you so much!!
dennis k | Expérience généraleU-Haul Moving & Storage of Midway is a wonderful place to keep your junk. The staff is very knowledgeable and friendly. I ran into some trouble on the road with my Uhaul truck and they listened to my woes and helped me get into contact with the right people. The storage unit's are very clean and secure. A special thanks to Aaron for going above and beyond and making the whole process seamless.
Taylor B | Premières impressionsI rented storage at this facility for almost three years. I only had one issue of an employee who works in the "yard" who vapes constantly that was rude to me. The manager Aaron was really helpful when it was time to rent a truck to move out, and cancel my storage. Merci
Brenton K | Expérience généraleThe staff was always very helpful courteous and kind. I will always go to westninster Uhaul because i have akways been treated with very good customer service. They are top notch. Tom Russell 206-551-2107
THOMAS R | Expérience généraleThe staff were tremendously helpful
SABOURA R | Expérience généraleI had a wonderful experience these past 5 years. If I ever need storage again I will be back thank you for excellent service
STEPHEN T | Expérience généraleCustomer service was always great and was treated well whenever I had any issues. Even when I switched cards and almost missed a payment I was still taken care of. Excellent service à la clientèle.
Andrell G | Expérience généraleThe cleanliness of the facility, the amenity of the elevator and carts, the security features, and most importantly the staff made this the best uhaul experience we have even had. Most times that we interact with the uhaul brand the staff is disinterested and a bit short with clients, but this was not the case here. Bravo to the team at this location. The one comment for improvement would be the layout of the yard for getting into the storage until loading zone. If the tow trailers could be moved elsewhere that would make the logistics of coming in and out much easier. It is a small space though, so the challenges are understood.
SAMANTHA H | Expérience généraleArron the manager was helpful ,considerate a professional with a great supporting staff. I will only used services that are provided by U-Haul.
LEONARD K | Expérience généraleAll staff were extremely helpful and professional.
Tiffany D | Expérience généraleGreat people, excellent service.
MARITZA S | Expérience généraleI was impressed with the young man that attended to me he was courteous friendly and informative. He conducted himself with knowledge and experience. He explained himself excellent performance. Merci
Isabel D | Premières impressionsVery accommodating staff.
JAMES L | Expérience généraleWe paid rent on the 23rd of June (auto payment), moved out on June 27th that's when we were informed that no rent prorate. That is unacceptable, I m sure by now the space has been rented. They prorated when we moved to a smaller space.
terri d | Expérience généralenone
Brian W | Expérience généraleThe employee was very courteous and explained the storage process quite well. He was also very accommodating in helping us select a convenient unit as well. I would recommend using this facility.
Dwayne O | Premières impressionsVery helpful. I appreciate Anthony help when I was very frustrated with U Haul.
James J | Expérience généraleFacility was clean and service was great.
Jeffrey L | Premières impressionsStaff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech
HOWARD V | Expérience généraleAmazingly friendly stuff! Thank you for your service
Arsen I | Expérience généraleAnthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.
James J | Premières impressionsEverything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.
Justin M | Expérience généralePretty good
Scott G | Expérience généraleEasy, pleasant, overall great storage experience for 20 months. Merci.
marilyn m | Expérience généraleEverything and everyone was great.
John E | Expérience généraleTook 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.
wayne c | Premières impressionsWe were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience
Maria C | Premières impressionseveryone great and super fast..didnt wait..truck ran good no problems thanks
Merideth H | RéservationCustomer service was terrible I couldn't get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough
SONJA F | RéservationMy item if storage were safe and secure. The staff was always helpful and kind.
leslie a | Expérience généraleI love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!
Carrie R | RéservationThe actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you
karen s | RéservationHelpful over the phone. I had someone else pick up our box. Did not visit facility personally.
Alicia R | Expérience généraleAnthony was very kind and very professional!
Natilee S | Expérience généraleFive days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.
Kelly D | Expérience généraleI had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off
Richard R | Expérience généraleThe guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!
Cathi S | RéservationCalling the main number is always confusing and the operators usually have to leave a message for the office you are calling about or call yourself, they don't know specifics
MIRIAM S | Expérience générale