Customer Reviews for U-Haul Moving & Storage of Midway

1 131 évaluations

3914 S General Bruce Dr   Temple, TX 76502
(Next to Geeks phone repair)

(254) 727-7216

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(254) 727-7216

3914 S General Bruce Dr
Temple, TX 76502
(Next to Geeks phone repair)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Info that you need a flat 4 light connection

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M.  |  Premières impressions 
Évaluation :
5

When we call in for reservation remind customer what location to pick up the equipment.

Maria V. 
Évaluation :
3

I arrived promptly at opening time. The equipment was ready, however the attendant had seemingly re-enter almost everything in the computer that I had entered when reserving the truck. Also, the reserved rate was many dollars less than what I had to pay to pickup the truck. My guess is it is a bait and switch tactic of U-Haul. I had to have the truck so I had to pay. I have another move in about 2 weeks. Not sure I'm going to use U-Haul.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davinder M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Friendly staff, easy transaction!

Christian S. 
Évaluation :
5

Check the headlights on the truck when they are on dim. They were very dim and hard to see the road at night.

Robert O. 
Évaluation :
5

Great facility. Easy access to the temperature controlled units. Free carts available in the buildings for use while moving in/out. Excellent service à la clientèle. One of the best storage facilities I have used.

JACQUE F.  |  Expérience générale 
Évaluation :
5

Love the staff at the temple location. Had a wonderful lady help me.

Courtney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AQUISHA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KORY T. 
Évaluation :
1

No no no no that’s enough of that no my remote access key did not work I was locked in nobody would answer the phoneAfter five times calling the office I decided to call the road accident key in order to talk to somebody to let me know that was David he was very helpful

MICHAEL V.  |  Premières impressions 
Évaluation :
2

I was there at 8:50pm Ctx time to drop a load off, my gate access was approved and accepted by the second attempt was denied!!!

Sinclair G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy L.  |  Premières impressions 
Évaluation :
5

Quick and easy

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Catherine was very courteous, helpful & knowledgeable. She made me feel very comfortable about my decision to rent a storage unit. Catherine explained everything in great detail, took her time giving me supply & truck rental info as well. This move is very stressful but she put me at ease. Appreciate her helpfulness & having a smile on her face.

Karen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn D.  |  Premières impressions 
Évaluation :
1

Check truck thoroughly before releasing to customers

Shamone D. 
Évaluation :
3

No muffler on the rental truck. Slow service, and rude employees.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob M.  |  Expérience générale 
Évaluation :
5

None, was easy and quick and truck was great.

Nolan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel M. 
Évaluation :
5

Just keep up the good work

RASHAUN J. 
Évaluation :
5

Thumbs up for the gentleman that works there. I explained him the bad experience with the third party and he hook me up with pricing!

Jorge L. 
Évaluation :
5

The lady at the front desk was very nice and welcoming! Then she directed us exactly where we needed to go and the guy was there waiting to help. When we returned it the same guy was very quick at helping! Five stars, great job!!

TABITHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana M.  |  Premières impressions 
Évaluation :
5

not the first time using this location and won't be the last. GREAT customer service

Clayton E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie S.  |  Expérience générale 
Évaluation :
5

Love the staff. The facility was clean and we'll maintained.

Belinda K.  |  Expérience générale 
Évaluation :
5

Everyone at your place of work was helpful. I was pleased with my experience.

Kirby J. 
Évaluation :
5

They were great on the return, after I to drop it off somewhere else. I was very appreciative that they were able to do that for me.

michelle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

S.O.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

I had made a mistake and rented too small of a trailer from the Temple location. And the help I had in the Cross Roads and Mount Flower area was so awesome. Everyone helped soo much.

JESSE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jered M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Whitlee P.  |  Premières impressions 
Évaluation :
1

They did not have the correct mileage on the vehicle when they gave it to me and they didn't have the correct gas marked on the sheet when they gave me it they are so disorganized and I had a fight to get my 12 miles instead of 60 miles that they were going to charge me for I shouldn't have to do that I shouldn't have to take pictures of the odometer or the gas gauge they should have that already done

Beverly S. 
Évaluation :
5

No improvement needed, all staff were courteous and informative. I had a great experience!!

regina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST B. 
Évaluation :
5

The guys were very nice and got me out of there quick so I could get moving. Excellent service à la clientèle

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Premières impressions 
Évaluation :
5

Friendly and great customer service!

ALICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMY C.  |  Expérience générale 
Évaluation :
1

Customer service over the phone told me multiple times different location until I drove by myself to ask directly. They sent me to another location as it was not in store. Than I get charged for a monthly fee of storage including late fees as the rep at the uhaul location missed udating in the computer that it was cleared. Really bad!

Carla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neva D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita F.  |  Expérience générale 
Évaluation :
5

The workers' were professional and helpful during my experiece.

LEE H. 
Évaluation :
5

The woman behind the desk was awesome. We were late returning the truck because we had no clue how far it was. I was tired and the air-conditioning was not working. She was so understanding. The uhaul rep at the call center was not. Its too bad you don't have the same customer service your stores have

Jimmy D. 
Évaluation :
5

The lady there was training a new employee. She was so nice and made conversation with me like we were friends. She deserves a A+ for customer service

malorie l.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL Q. 
Évaluation :
5

Top notch service at check in and equipment return. Same person for both. Quick hookup of 6x12 utility trailer

Alan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyne V.  |  Expérience générale 
Évaluation :
5

Both uhaul employees I dealt were excellent individuals.

RUBEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

I did the online check-in, but the people there really wanted to make sure I was taken care of. I love that!

Scott P. 
Évaluation :
5

Miguel at the u-haul self storage facility was very helpful and fast at getting us in and out because we were in a hurry which was very helpful.

DIANA Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie D.  |  Expérience générale 
Évaluation :
2

Don't tell a customer that an order doesn't exist because the payment hasn't fully processed, and then proceed to process the payment anyway a few days later even though you didn't let them pick up the supplies.

DIANA H. 
Évaluation :
5

Hire more people like the guy working today. Phenomenal customer service.

Jonathan W. 
Évaluation :
3

overall satisfied with storage unit, my issue is with the way the office was run. Was told one rate when initially got storage and paid for lock. Then received a bill sooner than expected at a higher rate.. Unable to find original receipt just paid bill. At move out was told to keep lock because it was free, told counter lady I paid for it and she said I shouldn't have. I asked for refund on lock was told no. If I do recommend this facility I would just say buyer beware, ask questions and keep all records.

deborah t.  |  Expérience générale 
Évaluation :
5

Experience overall was excellent; but sometimes there're things we can't control and end up running a little late. It would be great to have a courtesy call just to check if the customer needs an additional hour with the equipment. It would be a win win situation for both the customer and the U-Haul location.

CARLOS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
2

The Applicable Dolly was hard to push

Wanda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ozell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Nothing! The young lady at the desk was very helpful, nice and friendly! I'll use this location again when needed!

Jacqueline P. 
Évaluation :
3

Picked up 26' truck to move belongings from storage to new home. Got to storage and met the movers we hired to help move. We tried to pull ramp out but would only.come out about 2' . Ramp would not move in or out no matter what we tried. I called location to ask for ideas or assistance and was told would have to call road assistance. After 4 hours and no luck the movers left for another job and I returned the truck. After explaining what happened was told "sorry about that " and charged full price for the truck. Between cost of truck and movers I'm out 600,00 $ and had to reschedule.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

The customer service here was so amazing. Very helpful, informative and super nice!! Truck was ready when I arrived.

KIRSTEN G. 
Évaluation :
5

Great service.

Everett R. 
Évaluation :
4

Continued professionalism

DAVID L. 
Évaluation :
5

Rachel was 6****** and an 11

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL C.  |  Premières impressions 
Évaluation :
1

I would like to file a complaint on U-Haul store Representative â€" Miguel The store fraudulently charged me for gas use. When I dropped the 10 Ft Truck off I informed Miguel it wouldn't allow me to upload any photos during check in or check out, he responded and said it's been messing up for everyone and not to worry about it. I took my own photos when I realized the photo upload was attached to a broken link. He reassured me it was fine and he'd email me a receipt. When I received my receipt I had 17 $worth of Gas charges. I informed the representative I had photos of the gas right before turning it in. He was rude and nasty and told me to take it up with corporate. It's disgusting and a disgrace, I am a frequent U-Haul customer! And will be taking my hard earned to other rental services!

essence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
2

Other locations are much more efficient processing the online orders than this one. I reserved my truck online, but when I arrived they took me through the entire process once more as if I didn't reserve online. Furthermore, when I received my receipt, after returning my truck, I noticed coverages that I initially declined several times. I declined during my online reservation and once more when I arrived to the store. I returned to the store and a refund was processed, but it was inconvenient. The manager was gracious enough to process the refund, but no apology given - just have a nice day.

Ryian C. 
Évaluation :
5

The staff was very helpful in assisting with the defective trailer

Windell I. 
Évaluation :
5

Rented a 26 foot truck. Very clean just needed a wheel alignment. Staff - Miss Mintz was very courteous and attentive. Very quick to ensure that emails were sent in a timely manner.

Cassandra E. 
Évaluation :
5

Fast and friendly service. I'm extremely pleased

JESSE W. 
Évaluation :
5

Catherine is a joy to see in person and her crew are always 5 star service employees

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
3

I've dealt with this U-Haul location before with no problems, however when I dropped my trailer off this time (early) they neglected to log it, prompting a call from U-Haul to inquire about why I was late on dropping off my trailer. No real issues, just a slight oversight. Would still recommend this location.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Don't like the floor covering in the van. Can't slide items so it makes it harder to move things around once in the van.

Michael P. 
Évaluation :
5

Better screening of the moving companies is my only suggestion, but the regional manager took care of the scam company that stood me up and lied about details after the fact (First Choice Movers out of Corsicana---NEVER use these clowns). Everyone at the actual Uhaul location was kind and helpful. I'll use them again.

RYAN K. 
Évaluation :
5

The gentlemen that I worked with were very professional and knowledgeable. I have already recommended.them to a few others. They knew their stuff and their inventory quite well. I found this refreshing after a few I"M NOT SURE WHAT"S in the lot.

John D. 
Évaluation :
5

This is my go to location for rentals

Charles W. 
Évaluation :
5

Curious that I thought I picked up my trailer, and later a truck at 4410 S General Bruce Dr. Does not matter, however, because Uhaul is always the best moving experience. : )

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

GREAT CUSTOMER SERVICE AT THE DROP OFF POINT.

Elaine H. 
Évaluation :
2

First pick up truck I reserve wasn't returned, so she told me she had 15 inch for 19,99 $ + 0,79 per mileage, she wouldn't give me the 0,69 per mile as for truck I reserve. She gave me key & my copy of rental, told me truck right outside of entry. I had to try and figure out which truck cuz their was 2 in closes row & 1 by street. I told her I couldn't find the truck, she finally got up & pointed to the farthest one by the street. Then she couldn't get up to pull door down in the back, said I had too. I told her I have knee problems but had to get on truck to do it anyways.SMH! Truck seat belt was wet from them washing truck I guess. My white shorts got yellowish stains. I told young guy when I brought truck back & he kept saying why didn't you let her know (the lady that checked the truck out to me) I told him I was driving when I notice it & im telling you now. Nothing was done, he snickered. Very rude & unprofessional. Unsatisfactory!!

Debra J. 
Évaluation :
5

Awesome!

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
3

Unfortunately, I had to drop the rental off after hours and didn't have the pleasure to meet this staff.

KAREN M. 
Évaluation :
5

All good. You rep was excellent; in and out with his help.

William H. 
Évaluation :
5

Compared with my first reservation which did not exist in reality somehow, having a real one I can use and really supportive helpful staff is awesome. Can't say thank you enough for your help moving my little family!

Candace F.  |  Premières impressions 
Évaluation :
5

Everything was clean and quick. Getting the truck and returning it was very easy without much hassle.

Roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN N. 
Évaluation :
5

Easy return and professional staff

Rhonda M. 
Évaluation :
1

Worst experience ever, in every way possible. Never using U-Haul again

quentin S. 
Évaluation :
5

Quick service, got my trailer hooked up right away. Would come here again because of how smooth it was.

BRIAN T. 
Évaluation :
5

Well first off Miguel whoever the hell that is that does inspection seriously needs to get his act together. He tried charging us fuel that wasn't even needed and then was an asshole when confronted about it. That is one shyster way of ripping off your customers. However the receptionist was an amazing woman! She literally helped me throughout all of it with all the issues that I had with you guys. She was a delightful help. I appreciate everything she's done. However Miguel can go suck something cause he was horrible and unpleasant all the way around. He shouldn't be working here

ROBERT F. 
Évaluation :
5

Fantastic and knowledgeable staff. Very inviting atmosphere. The crew both inside and outside were on point with our of equipment as well as being knowledgeable on questions that were asked. Thank you and we will definitely be repeat customers in the future here. :-)

Kalina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braxton D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashokkumar J.  |  Premières impressions 
Évaluation :
5

This facility was the fastest U-Haul I have ever been to. The staff was very professional and had my storage unit assigned to me within a few minutes. Trailer return was also very quick and easy.

JACQUE F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

viola r.  |  Premières impressions 
Évaluation :
5

I have been renting there for years. I have not had any issues. However, when they raised the rates I got no notification of a rate raise.

REEDLYN B.  |  Premières impressions 
Évaluation :
5

Super friendly, great customer service.

Elvan H.  |  Premières impressions 
Évaluation :
5

U-haul has the best service for storage needs other competitors cut costs by cutting services and quality. I think the expense is worth it.

john a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda m.  |  Premières impressions 
Évaluation :
5

I love coming here for my needs. I never had any problems here and these is the place I will always come for my rental needs

Jack S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W.  |  Premières impressions 
Évaluation :
2

Storage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage

Preniete T.  |  Premières impressions 
Évaluation :
5

Catherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.

kanutha t.  |  Premières impressions 
Évaluation :
5

Staff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.

linda a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndsey L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Premières impressions 
Évaluation :
5

The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.

Sean K.  |  Online Move In 
Évaluation :
5

It’s been truly a great experience

Michael B.  |  Premières impressions 
Évaluation :
5

Outstanding staff at this location. Always helpful.

Larry P.  |  Premières impressions 
Évaluation :
5

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

courtney a.  |  Premières impressions 
Évaluation :
5

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks

Hassan T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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