Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service. Very nice and friendly.
Michael H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lory P
Évaluation :
5
I could not expect a better outcome using your service, very professional, speedy and easy to use. I appreciate all the help that was given and I'm ready to use again when needed. Thanks fellas you're the best.
Rafael M
Évaluation :
4
Aucun
keneeth r
Évaluation :
5
Everyone was very helpful, friendly and courteous.
Walter D
Évaluation :
1
Mary and her friend very rude
JERMEY M
Évaluation :
5
Price is a big factor
Antonio L
Évaluation :
5
Best persons if you don’t have reservation they will help you any way aaaa++++
Eliezer L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joaquin G
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Expérience générale
Évaluation :
5
Thank you for all you do
BREHIA W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pedro T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose D
Évaluation :
5
Le client n'a pas laissé de commentaire.
yesika m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doreen G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrian s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonardo B
Évaluation :
5
Do
Juan V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isidro L
Évaluation :
5
Le client n'a pas laissé de commentaire.
RYAN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
noelle o
Évaluation :
5
Nace
jose a
Évaluation :
5
Excellence all around. Truck was clean and ready to go. Uhaul rocks!
Ward D
Évaluation :
5
Thank you guys
Alfredo C
Évaluation :
2
Uhaul gives no help in loading a car on to the dolly. They did help hook up the dolly. It took us 1,5 hours to hook up our car in the cold. No one gave us any advice or told us to bring de-icer for the straps. it was a NIGHTMARE. We also had to go to a different place to get the truck from where we reserved it. That apparently is usually the case. And then the dolly was at a different location. So we had to go to one to pick up the truck. Then take the truck to another location to get the dolly. Then we had to go back to get our car from the first place. So it took us HOURS to get out of town just because of all of this. And if you return the truck early, you get nothing. There aren't really many places to rent trucks from so that is probably why they are not caring a whole lot about the customer. Kind of like when you get to the airport, you are stuck with the junky food and you pay too much for it. But it is cheaper than full movers, so that's the only reason why I would suggest someone use it. And the 26' truck got 7!!! miles to the gallon. It was crazy how much we spent on gas. Just nuts. So overall was it cheaper than movers? not much.
Stephanie T
Évaluation :
5
Le client n'a pas laissé de commentaire.
NERIJUS Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose N
Évaluation :
4
The only detail is that in the place closest to my destination he didn't want to receive the trail and I had to take it further
Juan T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florence P
Évaluation :
5
Rented truck on Christmas Eve. The young lady that took care of me was professional, kind and friendly. She deserved a big raise in salary and she would make a great manager
Sylvia B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivelice B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie H
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sostenes H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory G
Évaluation :
5
I LIKE THE FACT THAT YOUR TEAM HELP ME CONNECT THE TRAILER AND DISCONECT AS WELL VERY FRIENDLY STAFF
Abigail R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel R
Évaluation :
5
Everything was as expected very nice staff if I need to rent a truck I will go to the location again
omar o
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim A
Évaluation :
3
Le client n'a pas laissé de commentaire.
Simone B
Évaluation :
3
I don't like the fact that when you are emptying out your unit to close it out you're not able to use their dumpster to throw your garbage out. You have to find other ways to get rid of your garbage.
Lillie C
|
Expérience générale
Évaluation :
5
Extremely easy process, in and out with zero complication.
Patrice W
Évaluation :
3
I was told I would get 45 dollar credit if I filled the gas up to a quarter tank. I filled up to a quarter tank and did not get a credit.
Joel M
Évaluation :
5
Satisfied!!
JAVIER C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose A
Évaluation :
4
Excellent service.
gayana P
Évaluation :
5
Not a thing.
debby k
Évaluation :
5
Le client n'a pas laissé de commentaire.
gustavo c
Évaluation :
3
Le client n'a pas laissé de commentaire.
Leticia V
Évaluation :
3
Le client n'a pas laissé de commentaire.
Racheal H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jesus R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDIA C
Évaluation :
4
Location(s) fabulous. I also like to recognize corporate reservation team for user friendly help. I'm grateful.
Gyana P
Évaluation :
4
Retire the truck I had due to no grab handle to assist me with getting in the truck. Manual windows made it difficult to let them down when driving.
JoAnn H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole C
Évaluation :
5
The trailer was not installed properly for the team. Trailer fell off my truck but I was able to manage to avoid any accidents. Recommend to have the new clamp on trailers. Twist lock are old and unsafe
roberto g
Évaluation :
5
I hated to leave, but the fees were getting too high for my budget due to this presidency & crazy inflation... The facility was very convenient & accessible I will continue to do my renting of trucks, as needed
walter O
|
Expérience générale
Évaluation :
5
Montana is so good at the installation of the hitches! He was professional and efficient! There was another car in front of me and he got both hitches installed within 3 hours! The customer service lady Nancy at this location was amazing too! She got me a chair to sit while I waited. There was free wifi and I got some work done. It was cool because they have CCTV and you can watch the installation process in the office if you're curious. They have so many hitch receivers on the shelf for all kinds of vehicles! Get your hitch installed here! It's worth the drive to work with Montana and Nancy!
HaoQi L
Évaluation :
4
The man that helped me was very professional and helpful
ed l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jovanny T
Évaluation :
1
Figure it out for yourself
Jerome L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan F
Évaluation :
1
Provide a clean vehicle. Don't charge the customer for fuel when they bring the vehicle back with the same amount of gas as when they left. Now I have to wait 5-7 business days for a refund.
Lloyd A
Évaluation :
5
Le client n'a pas laissé de commentaire.
hector l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose O
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaTonya H
Évaluation :
5
Excellent service
antonio r
Évaluation :
5
That team at this location very friendly and helpful....
EMMA F
Évaluation :
5
The young man that helped me hook it up was very friendly and helpful.
Joe M
Évaluation :
5
The service was excellent and I'm gonna come back for the next rental. Thanks so much
pulcheri m
Évaluation :
5
Excellent job! She went above & beyond to help me even though it was nearly closing time. We very much appreciate her great attitude and sweet, strong help! Their extra supplies were well stocked with a wide variety of travel items. Very impressed!
ALLETTE W
Évaluation :
5
good customer service
joe m
Évaluation :
5
Everything was fine customers service work with me I'm truly a satisfied customer I will be renting again soon
connell w
Évaluation :
5
The young man and young lady working this location absolutely nailed it. They were nice, professional, helpful, and really went above and beyond to get us taken care of. Merci.
Hillary C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor V
Évaluation :
1
First of all I was scheduled and confirmed by the customer service at U-Haul for Tuesday at 12pm. When I arrived at the U-haul location, I was told that my appointment would not be kept due to me not confirming the appointment. The staff then told me that their manager tried to call me and this was a total lie. I received no such call nor voice mail message nor any email or any type of communication was made to advise me that my Hitch installation would not be honored. I then had to come back the next day at 1PM to get the Hitch installed. It took longer than usual due to some wiring complications according to the installer. I had to go to work since I work at night and I became angry and aggitated by your staff's inabliltiy to get me out of there in a reasonable time. Your staff could not get your systems to work and I was not able to pay for the service charge due to some techincal difficutlies and finally a call was made to someone by phone that walked the installer through charging my credit card. Then after that, I had to wait even longer for my receipt and again a call was made that he could not print the receipt. After 5-7 minutes I received an email with the receipt and the warranties for the hitch and electrical work. I then showed this to your staff\installer and he finally gave me my key. I was so frustrated and angry that it took well over 30 minutes just to get me to pay and wait for the printed reciept which I never received due to your systems. I wil never go back to that location again and I will never recommend that location to anyone not even my worst enemy. This is just unacceptable and not a way to run a business in these times which is just busy, busy, busy for everyone and every minute counts. Thank God I was able to make it to work on time. All of this and no manager on site. If you plan on having an inept staff, you should at least have a manager present to make sure your business is conducted within your expectations and to maintain customer satisfaction. This is not the kind of service I expected and am extremely disappointed with my experience.
Jose G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandra S
Évaluation :
5
I loved how close the location was to the airport. The service I received was second to none. I thought I lost my credit card in the van and two people searched the van thoroughly. I found the credit card in my car. But the team didsn't seem annoyed that I asked them to check and went above what I expected. I loved how easy it was to return the van after closing hours.
Carolyn T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan G
Évaluation :
5
Exelen servicio
antonio r
Évaluation :
5
Make sure the fuel repot is accurate.
charles p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ted C
Évaluation :
5
Staff at this location is always professional, efficient and friendly. Always a pleasure to work with them
Mathias S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfredo C
Évaluation :
5
THE STAFF WAS THE MOST COURTEOS AND PROMPT TO SERVICE I HAVE EVER EXPERIENCED AT ANY RENTAL PLACE!
James S
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas F
Évaluation :
5
Le client n'a pas laissé de commentaire.
ofelio C
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa B
Évaluation :
5
Le client n'a pas laissé de commentaire.
gladys o
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lemuel p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary R
|
Expérience générale
Évaluation :
5
Friendly, and knowledgeable customer service. Clean facility, vehicles are well maintained. Great business.
David R
|
Premières impressions
Évaluation :
5
The two young ladies I interacted with and received assistance from were both great!
Emilio D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sandra V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
PETER V
|
Expérience générale
Évaluation :
5
Servicio muy Bueno gracias
cecilio b
|
Expérience générale
Évaluation :
1
You have a lazy rude worker at the front desk. I left my stuff here about two weeks. I will not return to this location that's a guarantee!
Vanessa F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISIDRO V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
vincent m
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
ARLENA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina G
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tyra B
|
Expérience générale
Évaluation :
1
I was told that once I purchased a storage after I create my security code I would be able to move my items in when ever I wanted to but that was a lie
Sharvon M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
VERONICA Y
|
Expérience générale
Évaluation :
4
Very thing was great with the exception of the cost.
DAVID F
|
Premières impressions
Évaluation :
5
The woman working there was very helpful with all my questions and good service
Victor S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxana M
|
Expérience générale
Évaluation :
1
The manger was very rude. I drove to my storage and they locked me out and my due date wasn't until next month. I dislike when companies or whom ever don't give excellent customer service. I will never use this storage facility again!
Tamia C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
tyrna a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyra B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary K
|
Premières impressions
Évaluation :
3
Very expensive
TAMARA B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles r
|
Expérience générale
Évaluation :
5
Great customer service at this location!
ROSA E
|
Premières impressions
Évaluation :
4
Very satisfactory & quiet, safe, & friendly
walter o
|
Expérience générale
Évaluation :
5
I had a storage unit there for three years, and No complaints
WILLNETTE B
|
Expérience générale
Évaluation :
1
Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........
Corina O
|
Expérience générale
Évaluation :
5
Excellent service, quality and excellent staff. Love it! Reasonable prices.
Maria d
|
Expérience générale
Évaluation :
1
Horrible!!! The storage space was dirty! And they gave me a key (card) that didn't work kept saying access denied. Then the worker gave me a code and Thst didn't work either. She told me it's ok
Nicole M
|
Premières impressions
Évaluation :
3
Fine place
Steve M
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
DIANNE L
|
Expérience générale
Évaluation :
4
Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move
walter o
|
Premières impressions
Évaluation :
5
My experience with u-haul was excellent and I appreciate the help from the staff.
Kenneth W
|
Expérience générale
Évaluation :
2
Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0 %customer service
john h
|
Expérience générale
Évaluation :
3
Rien
Precious B
|
Expérience générale
Évaluation :
5
1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.
ESTELLA B
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
