Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All staff were very helpful and provided awesome service. Front desk person and also Donell who helped with questions were also very helpful and friendly.
Hossein A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
stephanie M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus V.
Évaluation :
3
I was given a false fuel reading in my contract. A variance of half a tank of fuel. Fuel costs in that area were $5,49/gal. An error or fraudulent behavior occurred.
PAUL A L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHARLES B.
Évaluation :
5
Continue your professional and efficient service
Marcos E.
Évaluation :
5
All around a great experience
Anna N.
Évaluation :
5
A very smooth pickup and return. Friendly service by all present
Victor G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
patricia H.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jose M.
Évaluation :
5
Aucun
ANTONIO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAMIRO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dariusz K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
monica F.
Évaluation :
5
Keep up the good work been renting from U- Haul for over 35 yrs top notch organization top notch service and employees
KRISTOL W.
Évaluation :
5
Nothing . Everything was well explained and perfect ! Keep up the great work !
Shavon C.
Évaluation :
5
None according to my experience. Awesome customer service
Alejandro M.
Évaluation :
5
Great service super nice people
BRUNO G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAMIRO M.
Évaluation :
4
While picking up my reserved trailer, they insisted I needed to give them an "emergency" contact person and phone number. NO! None of that is any of your damn business. If there is an "emergency" that involves me, REAL emergency personnel will contact the appropriate parties.
micheal S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teodoro R.
Évaluation :
5
excellent job
george R.
Évaluation :
5
The whole experience is quick an easy.
Salvador M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
john M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ray S.
Évaluation :
5
My truck had an ignition problem...couldn't get key out...cut my thumb on key ring....otherwise all went well...all personnel were friendly & professional
Walter O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
john B.
Évaluation :
5
There is nothing you can do, the representative,Ms. Santos, was very nice and polite, she acknowledged me when I arrived for my pick-up at 11:00. I made my reservation on-line the night before. Ms. Santos took a copy of my drivers license and gave me my receipt and stated for me to recheck the milege and other things on the truck, and I was out the door. Quick and easy!!! ,
Helen W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sondos A N Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHADI A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom F.
Évaluation :
1
I was told that once I purchased a storage after I create my security code I would be able to move my items in when ever I wanted to but that was a lie
Sharvon M.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
chris H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
cameron M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL S.
Évaluation :
5
The cashier was very wonderful very well-mannered and very helpful with every question I asked and not only way I recommend it to my friends but my family also thank you for the wonderful treatment
alicia C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
VERONICA Y.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGEL V.
Évaluation :
5
prompt service.
ErnestoA A.
Évaluation :
5
Great place to rent from
george R.
Évaluation :
4
Very thing was great with the exception of the cost.
DAVID F.
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Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Flavio H.
Évaluation :
5
The customer service was great people there
juan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARLENE L.
Évaluation :
5
The woman working there was very helpful with all my questions and good service
Victor S.
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Premières impressions
Évaluation :
5
Everything was great, check-in and check-out. Website was easy to use. This location always serves me well. I have used it several times over the past ten years.
Steve M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDUARDO S.
Évaluation :
4
Truck unit still has supplies inside that has to be unloaded before I could use the truck again. On a positive note the gas tank was full this time.
JOSEPH EDWARD H.
Évaluation :
1
Gave me a broken tow dolly
MARIO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERYL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVIER V.
Évaluation :
1
Start by terminating thugs
Hire professional people !
KRIS G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRISTOPHER G.
Évaluation :
5
Gracias por su servicio mamut profesional las personas trabajando en el lugar
JOAQUIN S.
Évaluation :
2
The truck was not ready when I arrived for my appointment. I had to pry open a frozen padlock that the employee said she could not open. The truck had rental equipment on board from a previous renter; that I had to unload. The truck's fuel level was at 25 %, even though I reserved a truck for a 150 mile day, I had to refuel truck at the start of my rental period.
JOSEPH EDWARD H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACEK S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHADI A.
Évaluation :
3
Your truck smelled like Weed or Marijuana and smoke cigarette. Also your door doesn't open from the passenger side and last your representative didn't show me any defects before I drove off the parking lot.
ESTEBAN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
OREST Y.
Évaluation :
5
Thank you!!!
Anna T.
Évaluation :
1
Highly do not recommend the boss was rude when he called me after doing as I was asked threatened to get the police to arrest me over being misinformed upon returns which I had done at another location cause the website said so and I got charged for all the days it was at the spot.DO NOT RECOMMEND IN THE END I GOT CHARGED $700 over miscommunication and the owner continued to harass me
MATEUSZ O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLITOS P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kristofer D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAUL A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxana M.
|
Expérience générale
Évaluation :
1
The manger was very rude. I drove to my storage and they locked me out and my due date wasn't until next month. I dislike when companies or whom ever don't give excellent customer service. I will never use this storage facility again!
Tamia C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MALVINA M.
Évaluation :
5
we had ordered a pick-up at a different location (47th Street in Chicago): when we arrived, they didn't have a pick-up, and sent us way across town to get one. We were tight on time, and it was a really poor customer service experience. However, when we arrived at this location and explained our situation, they turned it around completely. Viola and the site manager (didn't get his name) were kind, they listened to us, and they turned our UHaul experience around. Honestly, I'm not sure we would have rented from UHaul again if it wasn't for them. Merci.
KARA B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEVIN O.
Évaluation :
5
Store employees and several guests were unmasked in violation of the city, county, and state mask mandates.
KEVIN V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roman M.
Évaluation :
3
The truck was NOT in good shape. While it was clean, the brakes were very squeaky. So much so that I don't know how that was missed. However, the worst part was the extreme bumpiness of the truck. While it was noticeable at lower speeds (while driving through Chicago), it was the worst - and absolutely extreme - between 45 and 65 miles an hour. Unfortunately, I didn't reach those speeds until the last half of the trip when it got much worse. I called this original location who provided little help, no apologies, no empathy, and just said the people before me didn't complain. I called Customer Service but never reached anyone bc the hold time was so long.
KATHERINE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOSTENES H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALFREDO C.
Évaluation :
5
The young lady @ this site was very helpful, she's definitely pretty good at what she does
MYRON J.
Évaluation :
5
Keep doing what you doing
MARIA D.
Évaluation :
5
Nothing Quentin was amazing
Aaron D.
Évaluation :
3
Poorly lit parking lot.
Nikiya M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
tyrna a.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyra B.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary K.
|
Premières impressions
Évaluation :
5
Ninguno. Siempre que necesito rentar un vehiculo me tratan muy bien y junca he tenido ningun problema.
JAIME C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOSTENES H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HILDA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN S.
Évaluation :
3
Personal
Lillie C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JUAN A.
Évaluation :
5
Everything was great
WILLIAM M.
Évaluation :
5
The staff was excellent and very polite , in and out
RUBEN R.
Évaluation :
5
all I can say is great job
GEORGE R.
Évaluation :
2
Do a lot check every morning before opening, during working hrs and before end of day. Take pictures of the unit before rental and end of rental. Check mileage before and end rental. Customer service was horrible and did not seem like they wanted to work. Over all price was reasonable and would rent again. Uhaul needs improvement.
FERNANDO D.
Évaluation :
5
The girl at the front Counter was very friendly respectful and answered all my questions I would definitely go back because of her.
MARK A.
Évaluation :
3
Everything was fine.
Cynthia P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONY R.
Évaluation :
5
My experience with this location was excellent. They opened-up on time, checked me in and out quickly, answered my questions, and they were polite. I appreciate having a U-Haul near my home that is well managed and convenient. Merci.
Mathias S.
Évaluation :
5
Excellent service!
RICHARD W.
Évaluation :
5
This is my normal location as I rent 2-3 items per year. Always professional and helpful here.
RICHARD W.
Évaluation :
5
The young lady at the counter was so very helpful even to the point of helping us attach the trailer. When we brought it back the associates we're great. We were out in minutes!! So fast they are great. I'll always recommend this location.
LORETTA C.
Évaluation :
3
Very expensive
TAMARA B.
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Premières impressions
Évaluation :
5
Excellent employee Quentin Jenkins, never let go of him! He is very professional and very good at multi tasking. Excellent....can't say enough abut him. Thank you. We will be back.
KATHLEEN S.
Évaluation :
1
Le client n'a pas laissé de commentaire.
ZBIGNIEW R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles r.
|
Expérience générale
Évaluation :
5
Great customer service at this location!
ROSA E.
|
Premières impressions
Évaluation :
4
Very satisfactory & quiet, safe, & friendly
walter o.
|
Expérience générale
Évaluation :
5
I had a storage unit there for three years, and No complaints
WILLNETTE B.
|
Expérience générale
Évaluation :
1
Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........
Corina O.
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Expérience générale
Évaluation :
5
Excellent service, quality and excellent staff. Love it! Reasonable prices.
Maria del Rocio S.
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Expérience générale
Évaluation :
1
Horrible!!! The storage space was dirty! And they gave me a key (card) that didn't work kept saying access denied. Then the worker gave me a code and Thst didn't work either. She told me it's ok
Nicole M.
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Premières impressions
Évaluation :
3
Fine place
Steve M.
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Expérience générale
Évaluation :
5
Excellent service à la clientèle
DIANNE L.
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Expérience générale
Évaluation :
4
Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move
walter o.
|
Premières impressions
Évaluation :
5
My experience with u-haul was excellent and I appreciate the help from the staff.
Kenneth W.
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Expérience générale
Évaluation :
2
Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0 %customer service
john h.
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Expérience générale
Évaluation :
3
Rien
Precious B.
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Expérience générale
Évaluation :
5
1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.
ESTELLA B.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.