Évaluations des clients U-Haul Moving & Storage of Midway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Midway

Cote générale :

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LIZETTE R.
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Le client n'a pas laissé de commentaire.

ALEJANDRA S.
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Le client n'a pas laissé de commentaire.

Rick L.
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Le client n'a pas laissé de commentaire.

EDWARD N.
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I never been charge for cleaning fee this is time and this truck was already nasty when I got it and I think it need my money.

Derek L.
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Le client n'a pas laissé de commentaire.

JAMES K.
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Everything was fine. Only improvement would be to verify picture of vehicle and check the right level of gas.

Emily D.
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Le client n'a pas laissé de commentaire.

LENNETTE S.
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Le client n'a pas laissé de commentaire.

HEATHER B.
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Le client n'a pas laissé de commentaire.

LEHMAN M.
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The truck that I rented was in poor operating condition did not feel safe driving it I was very disappointed

JUAN C.
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The employees working that day were awesome. They made sure I was taken care of and were able to adjust the trailor to my needs.

BENJAMIN H.
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Ensure that when a reservation is made they have the vehicle that has been reserved, and not force a customer to have to rent a smaller vehicle and more expensive option. Seems to me that this may be a common and deceptive practice by UHaul.

Carl U.
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I liked the online check-in service but it wasn't “out the door in 2 minutes” either. But less involved at the counter overall.

PEDRO V.
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Prompt and good service!!!

MARIBEL A.
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Thanks to Maria Menendez I felt so comfortable and she was so helpful and friendly loved her customer service she's the best!

Victor L.
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Le client n'a pas laissé de commentaire.

ulysses V.
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Maria Melendez was extremely helpful!

JOSE G.
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Good location good service

EDGAR J.
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Le client n'a pas laissé de commentaire.

Alejandro L.
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Le client n'a pas laissé de commentaire.

PABLO G.
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Le client n'a pas laissé de commentaire.

MICHAEL R.
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Le client n'a pas laissé de commentaire.

SALVADOR E.
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Le client n'a pas laissé de commentaire.

LOCKETT R.
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Yes keep the trailers clean

VALENTIN P.
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Maria Ramirez went above and beyond to take care of us.

joe R S.
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Le client n'a pas laissé de commentaire.

DANIELLE Z.
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Le client n'a pas laissé de commentaire.

David R.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

Pete G.
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Le client n'a pas laissé de commentaire.

Juan V.
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Friendly and informative staff

ISAIAS G.
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The staff was very knowledgeable and detailed in explaining my questions.

ELIZABETH R.
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great job personnel very friendly and helpful

Cristina G.
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Le client n'a pas laissé de commentaire.

Manuel A.
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Le client n'a pas laissé de commentaire.

dimitar B.
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Le client n'a pas laissé de commentaire.

Margaret M.
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Le client n'a pas laissé de commentaire.

QAYUM M.
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Le client n'a pas laissé de commentaire.

RICARDO O.
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Le client n'a pas laissé de commentaire.

Todd D.
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Super nice, helpful lady!

CESAR M.
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Stephanie is a fantastic employee!

Jesus M.
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Le client n'a pas laissé de commentaire.

KENNETH U.
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Le client n'a pas laissé de commentaire.

Kurt Z.
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The associate who helped me was awesome, lots of positive energy, super helpful, explained everything to me, with a big beautiful smile through her mask!

Oswaldo G.
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Friendly

timothy L.
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Initial rental was a little slow at the office. Return check in was very swift.

Tom P.
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Seamless

Francisco R.
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Maria was amazing. Very customer service driven.

JAMES A.
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MANAGER HELPED ME TROUBLE SHOOT LIGHT ISSUE ON MY TRAILER AND GOT ME GOING

Richard S.
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Dropped off after hours. Easy procedure following the app.

Deborah K.
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Le client n'a pas laissé de commentaire.

FRANCIS D.
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Great service as always.

David S.
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Very helpful and courteous. Great customer service.

JOSEPH C.
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When someone makes a reservation, make sure they can actually receive the truck. Especially if they pre paid and checked in. My first reservation (25588770) was an utter disaster. It was originally rescheduled an hour later to a place a little farther away. No problem. After doing the online check-in and payment the night before, I went to the pick up location and they didn't have the truck. Asked the owner if it should be here soon, he said he had no idea. Asked him where could I go to get one, no clue. Called another local Uhaul location and asked assistance. Helped me find another truck reservation at another location. Told me I couldn't just use that reservation, I'd have to make a new one. But when asked how I can receive refund for first reservation that I did not receive service from, she became rude and unhelpful saying uhaul couldn't do anything about it because it's not their location. Ridiculous. The original owner of the shop I was supposed to pick up from also didn't cancel my reservation like I asked and I was charged for that reservation too. Unbelievable. Really disappointed in how this was handled. No way I'll be using Uhaul again if I can't receive the truck I reserved 2 prior to the actual move date. What a joke. On top of it, just unhelpful service all-around and I was made to be really inconvenienced by mistakes that your company made without any even half-asses attempt to resolve the issue. There's just no excuse for that

JAMES O.
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I didn't like the dolly and bag attached to the inside of the bed of the truck. It takes away needed storage and space for furniture which has already been paid for. I've used U-Haul in the past and have always been very satisfied, but with this new addition to the trucks I'm not sure whether I would again.

SHIRLEY V.
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First the location that I selected I was moved from without being contacted so I was disappointed in that second the price that are prepaid that was another price added on to it and the utility dolly that I ordered was not available and had to get a small regular Dolly so I will be contacting you about my refund on that it was a big headache.

Ewa B.
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Le client n'a pas laissé de commentaire.

martin S.
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Le client n'a pas laissé de commentaire.

Joel R.
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The truck I rented had a bad odor of marijuana which I was not told about. I was also not told that my truck did not have a ramp which really complicated my move. I was not happy at all with my experience.

Karen B.
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Move your trucks elsewhere where they know what they're doing when it comes to reservations.

WILLNETTE B. | Expérience générale |
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I had a storage unit there for three years, and No complaints

FRANCIS D.
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Very nice. Very helpful. I'm a regular customer and it's my "go to" spot when I need a trailer.

VICTOR G.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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Le client n'a pas laissé de commentaire.

SHABIRHUSAIN A.
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Le client n'a pas laissé de commentaire.

BARRON P.
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Great service and very friendly people!

horacio M.
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Check the unit before the pickup by the customer, check engine light!

John K.
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My comments would not be appropriate

Jerome O.
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Le client n'a pas laissé de commentaire.

STEPHEN D.
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Le client n'a pas laissé de commentaire.

JANET A.
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The store manager and employees definitely help their customers they go above and beyond and I appreciate them I would definitely recommend this location specifically to friends and family or to anyone who needs storage or a U-Haul rental

Joan M.
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I had a 15 foot U-haul reserved days in advance, set for 24 hours. I called a few hours prior to my reservation just to confirm everything was all set and they told me yes, I can even pick it up a few hours earlier if needed. I showed up at 6pm, the time of my reservation, and the employee told me that she just realized the 15 foot truck I had reserved had not been returned yet. She called the other customer and then told me the 15 foot truck wasn't being returned today, so she offered me a 10 foot truck. I asked if we can get a bigger truck, maybe the 20 footer parked in the lot, since this was a mistake on her and not me. She told me no, I could only have the 10 foot. I asked if i take the 10 foot now, can I swap it out for the 15 foot once it's returned? She told me no because the 15 foot truck was reserved by someone else tomorrow, which doesn't make sense since I had it reserved for 24 hours. I asked if there was anything she could do for me for this mistake on her end and she was not working with me. I was charged the full amount and had to take more trips than I would've with the 15 foot truck. Very disappointed with my experience at this location and will not be returning.

michael L.
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Le client n'a pas laissé de commentaire.

Jennifer T.
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I had the truck rental from 12 to 6. When I picked up the rental I specifically asked if I ran over would there be a problem. They said no it would be a after hours drop off and to do it on the app to avoid the $20 fee. I received a call at 6:02pm from someone at the store telling me I needed to return the truck NOW because there was another customer waiting for the rental. I told her there is no way I'll be there NOW because I was all the way on the north side of Chicago and still had to make a stop in Berwyn. She said, ok. I asked her, “are you guys are going to wait?” She said, yes and hung up. She was rude and unprofessional on the call with attitude. I felt rushed while doing my move. I even ruin some furniture trying to rush the load and not fasten the furniture down. Which is costing me $1000's. I will never rent a uhaul from you guys again. It's the first and last time at that location.

Joseph P.
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Le client n'a pas laissé de commentaire.

Ronald S.
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Le client n'a pas laissé de commentaire.

KRZYSZTOF M.
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Le client n'a pas laissé de commentaire.

ESTEBAN F.
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Le client n'a pas laissé de commentaire.

Tim R.
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Make sure tires are properly inflated. No big deal as I saw this before leaving and had it corrected.

Keith W.
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Le client n'a pas laissé de commentaire.

thomas P.
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Le client n'a pas laissé de commentaire.

Jolanta M.
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Le client n'a pas laissé de commentaire.

Ronald K.
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Le client n'a pas laissé de commentaire.

Rosa E.
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If you fill out the online check in and provide all documents necessary you shouldn't have to wait in line to pick up the equipment being rented.

dino H.
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Le client n'a pas laissé de commentaire.

ANGELO M.
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Le client n'a pas laissé de commentaire.

SHAKEILA L.
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Le client n'a pas laissé de commentaire.

VICTOR P.
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Le client n'a pas laissé de commentaire.

Alejandro C.
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Le client n'a pas laissé de commentaire.

Troy L.
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Le client n'a pas laissé de commentaire.

Mike L.
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Le client n'a pas laissé de commentaire.

EFRAIN P.
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Le client n'a pas laissé de commentaire.

Anthony O.
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Le client n'a pas laissé de commentaire.

michael B.
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Always have a great experience with this Uhaul location. These guys are still my go to pick! So friendly and helpful. Super satisfied customer :)

Richard A.
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No Comment.

steve H.
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I had a reservation at a location near my condo. The day before pickup I got a call saying I had to pickup at a location at the other side of the city. This meant driving through covid 19 protesters which took hours. Do you not understand the word reservation?

Jay H.
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Le client n'a pas laissé de commentaire.

KATHERINE P.
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Le client n'a pas laissé de commentaire.

Sara D.
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Our truck was extremely unsafe. We got a check engine light. It kept shaking at a complete stop. There was about 2.5” of play in the steering wheel. It was almost impossible to drive on the highway and keep in a lane without swerving and hitting another car. Gas cap light kept going on also even though we checked it and made sure it was closed tight multiple times. The truck we were given was extremely unsafe and shouldn't have been considered road worthy. Very very disappointed.

Ryan K.
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Le client n'a pas laissé de commentaire.

roselle N.
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Le client n'a pas laissé de commentaire.

Corina O. | Expérience générale |
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Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........

Maria del Rocio S. | Expérience générale |
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Excellent service, quality and excellent staff. Love it! Reasonable prices.

Nicole M. | Premières impressions |
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Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Steve M. | Expérience générale |
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Fine place

DIANNE L. | Expérience générale |
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Great customer service

walter o. | Premières impressions |
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Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

Kenneth W. | Expérience générale |
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My experience with u-haul was excellent and I appreciate the help from the staff.

john h. | Expérience générale |
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Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

Precious B. | Expérience générale |
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Nothing

ESTELLA B. | Expérience générale |
Évaluation :

1: Was making a payment had a man reach down and swipe his hand on my pants roach crawling up my pant leg. 2 Woman eating next to my unit looked like she was living there had door open to her unit.

Non reviews have been submitted for this location.

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