Customer Reviews for U-Haul Moving & Storage of Midwest City

Évaluation :

1

This location was several miles from the location I reserved. It would be nice if reserved equipment was actually at that site for pickup. I drove a lot of miles and used a lot of time that should have been unnecessary.

Évaluation :

5

Very knowledgeable staff. Friendly and very helpful!

Évaluation :

4

At first glance inside of truck appeared clean, but upon further assessment. The steering wheel was sticky while the side doors, cup holders, and dashboard were thick with dust. Used Clorox wipes to clean. Also, the truck had a tobacco smoke odor. Maintenance of truck appeared to be good. Had no difficulty driving/braking with it. I wouldn't recommend a friend only due to the heavy trafficked area and limited space to maneuver and park vehicles upon returning. The customer service was good, though.

Évaluation :

3

They gave my trailer to someone else. They didn't care about the fact I had a reservation. They sent me across town to pick up a different one.

Évaluation :

3

Staff wasn't that friendly and it was hard to try and communicate with that location. Needed the truck for longer and instead kept getting routed to hq.

Évaluation :

4

Maybe a large entrance and exit sign, I keep going in the exit part of parking lot

Évaluation :

5

Hire more people like Sean! Contact Suddenlink and inform the company that they did a major dis-service to the U-Haul company and the customers by not providing adequate notice/change about switching over on the technology end. No customer wants to see a business partnership that doesn't communicate well. If it were up to me, Suddenlink should pay all the fees inquired from customers because of the issue and they should personally reach out to all customers affected by the issue, including anyone who came in to pay or rent on equipment/storage, myself included, and provide gift cards. The last one might be wishful thinking, but better for Suddenlink to correct the issue instead of ignoring the issue.

Évaluation :

5

Wonderful 10/10

Évaluation :

3

There were boxes and the metal things that go around pallets all over the floor and I almost tripped.

Évaluation :

1

Please give me a call about my uhaul experience 225-892-7456 Dr. Kimberly Paul

Évaluation :

4

The equipment was clean and the truck ran just fine. The fact that when I picked it up it was nearly completely empty. It makes no sense why facility wouldn't put at least a quarter tank of gas and to get you further than a mile. I don't see why the trucks can be completely full and then you just fill them back up. I will be asking next time for a truck with actual gas in it

Évaluation :

5

Great staff, very friendly and efficient! Thanks so much.

Évaluation :

5

The girls at the front desk did a great job taking care of me!

Évaluation :

5

Staff was helpful, knowledgeable, and personable. Equipment was fresh, and clean. It was easy to do business with everyone and the location--good signage Thank you

Évaluation :

5

The employees were awesome. I reserved a trailer online. Went and picked it up early but it was all good. I heard another customer being rude to the employee but he handled it in a calm cool manner. The return of the trailer was just as smooth and quick as picking it up.

Évaluation :

5

I don't have any negative comments, the only downfall was the internet was down when I picked up the truck, but other than that I was impressed with the employees and very happy with the speed in which I was able to get in and out. Merci!

Évaluation :

3

Include dolly with truck, or even truck rental, even if nor for all truck, but definitely for 26ft

Évaluation :

1

The 24 hour access was an issue in the beginning that the staff never really helped me resolve. The day I planned on moving I called the store front to make sure the access would work for me as it didn't the previous time I came before and I stressed the importance of it considering again I was moving out. The access didn't work and the staff was super unhelpful, the manager especially. It was a series of sarcasm mixed with poor communication on their end that left me dissatisfied

Évaluation :

3

Don't advertise that your price is $0,69/mile and then charge $0,79/mile.

Évaluation :

4

Location and dealer was OK, entire rental process was a mess. Call received the day before rental that truck was unavailable. I drove an extra 60 miles round trip only to find no equipment and get redirected to this location. Truck was clean. Short drive and check engine light came on. UHaul told me to drive it so drove 300 miles to destination. Tire out of balance and hard pull to the right. Car hauler not available when I picked up truck so had to make another trip the next day. Lights on trailer failed and I had to make temp fix to truck wiring.

Évaluation :

1

Didn't have the equipment that I reserved and charged me for the more expensive equipment.

Évaluation :

5

The lady at Mustang solved our problem quickly and provided us with a truck at the last minute that suited our needs. We originally reserved a 20 foot truck at Yukon, that got canceled and we were told we could get a 26 footer at Mustang for the same price but when we arrived to pick up the truck that one was not available but the lhe lady there provided us with a 15 foot truck at the last minute and it all worked out well. Great company and great people to work with!

Évaluation :

3

Check the settings before renting the trucks. We were told there was 1/4 tank of gas with a specific mileage, but received the truck with nearly NO gas and a mile more on odometer.

Évaluation :

5

I had a good experience so I don't have no complaints on anything because everybody was booked up and y'all the only one accommodate me so thank you

Évaluation :

4

Only problem I had is taking the trailer off because was not showed had to remove it. Bit everyone was very nice

Évaluation :

5

They were pleasant, apologetic and very helpful!

Évaluation :

1

Every employee was extremely rude. I have yet to receive my refund. And I honestly will drive to another location with how rude these employees were. I asked basic questions and was given snarky remarks and was made to feel like I was just stupid.

Évaluation :

5

Nothing, I have always experienced good service at this store.

Évaluation :

5

quick and easy process, from reserving it online to picking up and then dropping it off.

Évaluation :

5

It went so fast I loved it

Évaluation :

5

Too many secret fees .

Évaluation :

5

staff was helpful and friendly. was able to pick up equipment on schedule.

Évaluation :

5

Great customer service!

Évaluation :

5

The price for 2 hours was the same price for all day. I think that was a bit too much

Évaluation :

2

I was notified an hour before pickup that I would be getting a smaller truck than I reserved. It would be nice to let people know the day before so they have time to make other arrangements. Also the pictures U-haul had of the truck on the self pickup process were of a completely different truck.

Évaluation :

5

My needs were met with great service only improvement I can see is more associates available at your location. Maybe your wages need to be increased if it's the excuse that nobody will work and you have a hard time hiring people, try raising your wages. ?? Need more staffing is the only improvement I observed.

Évaluation :

3

For $300 and less than 12 hours of use it would have been nice to have at minimum some cruise control. It would seem that a lot of your customers travel across the highway and this just seems like it should be a no-brainer to have.

Évaluation :

5

Best experience with a uhaul facility. Started with the guy at the counter. He was very pleasant and helpful. I was in and out in 5 and all the information I needed. Truck was very clean and a great ride.

Évaluation :

5

Rental drop location was not listed in computer system when I rented. When I dropped at a nearby location at destination, I was charged a small fee. Not a huge problem, just really nitpicky way to get money from customers. Make sure you get something in writing for where you are dropping the rental, or you will be charged extra.

Évaluation :

5

It worked out well for me. However, it was pretty expensive. I don't know how you can fix that without lowering the price per mile. I would use this location again, they are very professional.

Évaluation :

5

Everything is fine. I love using this location!

Évaluation :

2

Do not schedule or accept reservations if that reservation isn't Guaranteed. I had to drive 30 miles from my home to get the vehicle. When driving the cab made a loud honking noise when you drove more than 40 mph.

Évaluation :

2

I called the day prior to my pick up and was informed that the trailer would not be at the location I requested it to be at. This meant a 1 hour delay for us as we lived 30 minutes from the pickup so 1 hour round trip. The individual I spoke with was rude and basically gave me an ultimatum he said "do you want it or not". I have used U-haul for years as you can see from my account and have NEVER been treated like this or had any of these issues.

Évaluation :

4

Would like to see a military discount in the future and more transparency when calling in to reserve.

Évaluation :

5

Thank you to Marianne for all she did to help my moving go smoothly today. She went above and beyond to ensure I had the right truck for my needs! Hats off to her! Sheri A-

Évaluation :

4

I was unpleasantly surprised at the price to rent a tow dolly. You rent pickups and some other items for around $19,95 per day. To rent a tow dolly (without motor, drivetrain, cargo box, or 2nd axle) was $40 plus tax! I guess you're trying to make up for renting pickups under cost by charging more for other items - kinda like a restaurant charging $4 for a glass of tea....

Évaluation :

5

Nothing for me they have always made my moving stress free. Thanks guys!!

Évaluation :

4

My only issue is holding double money on my debit card. I was charged 1 000 for a 600 rental and had to wait four days to get access to the money because of your holds.

Évaluation :

4

The place was closed. Drop off instructions vague. No one to call for help.

Évaluation :

4

I needed a 5X9 trailer in the Edmond, OK area for a one way trip. There was none to be found in the OKC metro area. I finally found one that I was told would be in Del City, OK at 3:15. When I got there I was told they knew nothing about it. It was finally located at the Midwest City, OK shop. It was a hassle to get a trailer. I will likely look to another company in the future.

Évaluation :

5

Always feel like there's a great team in Midwest City! Thanks again.

Évaluation :

1

After having my entire house full of stuff stored at this facility for 2 1/2 years. I started moving everything out of storage. Only to find that a colony of mice and rats had taken up residence in everything I own. All of my childrens childhood moments and moments are ruined. EVERYTHING! To include every piece of linen or any cloth of any type that was in a box. All eaten by mice and rats. The unit leaked towards the back. Something that could be seen from the front of a full 26' unit. I was told, by Scott (said he was the president of marketing over all of uhaul), to claim it on insurance. He also said it was 100 % that facilities fault. Because they were using an old 26' uhaul truck enclosure that had not been properly sealed. There were several opening he saw that he said are normally covered with metal and welded. My unit wasn't. My great grandmothers quilts from the 20's and 30's. ALL 12 of them! Gone! My father in laws pictures with three different standing presidents. His paperwork and certificates from being the head U.S. Marshal in the western district of Oklahoma. How exactly do you put a price on this stuff?! It's stuff we use to remember special people in our lives. Yet means nothing to Scott, your president of marketing, or anybody else for that matter. So what exactly am I supposed to claim? Hurt feelings? Lack of empathy from uhaul? You have completely changed the dynamic of my family because your inability to do what you do for a living. Now I have to live with it. I will never use another uhaul product as long as I live!

Évaluation :

2

I didn't rent the storage unit for the following reasons: old, dirty, dusty, mold/molded, water stain and a host of other issues. That storage unit should have been removed from the internet long ago because words can't describe the horrible condition of the unit - unable to upload photos. Another concern - why does it take 5 day to receive my refund back on my back card? Uhaul took my money and didn't provide the agreed upon service but I'm required to wait for return of my money. Pictures can and will be provided upon request.

Évaluation :

5

Reasonably priced and convenient.

Évaluation :

1

There are no lights in the unit. No plugs for light's. As much as it cost, it could have at least had some lighting.

Évaluation :

2

Morton sensor lighting in hallways did not stay on when movement detected. No lights in units. If you don't bring your own light it's very hard to see in unit. Security screen monitor for clients/guests above entrance door not working. Dead mice and droppings found in my storage contents. Access card did not work. Mold found on boxes and furniture.

Évaluation :

4

Maybe a small trash can in bldg. And possibly a stickum push light for the room.

Évaluation :

5

The young lady helped us a lot! And William too! Great employees and they went above and beyond for us

Évaluation :

5

Staff helpful and professional!

Évaluation :

5

In person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn't listen to exactly what I was needing.

Évaluation :

5

Getting in and out of there is a nightmare and there is no parking for customers

Évaluation :

2

It was expensive to start out with but you had to raise rate higher within less than 6 months

Évaluation :

1

NO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!

Évaluation :

3

You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.

Évaluation :

5

Both times was a very pleasant experience.

Évaluation :

1

The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

Évaluation :

4

There was no lighting inside the storage unit. That made it very dark and unpleasant.

Évaluation :

5

very helpful, friendly and consumer oriented.

Évaluation :

3

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Évaluation :

3

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Évaluation :

5

Great service..

Évaluation :

5

I like when the people are nice and they were.

Évaluation :

5

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Évaluation :

5

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

Évaluation :

5

The rental went extremely to the tee. Like clock work! Great time

Évaluation :

5

Methena was very nice and knowledgeable.

Évaluation :

5

They were very accommodating even going out of their way to ensure they met our needs.

Évaluation :

5

Very accomodating, highly recommend.

Évaluation :

5

Good place

Évaluation :

5

Excellent customer service.

Évaluation :

5

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

Évaluation :

5

100 %

Évaluation :

5

Great knowledge of program and services

Évaluation :

2

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Évaluation :

5

Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.

Évaluation :

5

Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100 % satisfied. Above and Beyond the other locations I have been to! Thank You!!!

Évaluation :

5

None.

Évaluation :

5

I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.

Évaluation :

5

Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy

Évaluation :

5

It was a pleasure dealing with these ladies, they did a great job.

Évaluation :

5

Very flexible and professional. Will use again especially if they offer a military discount.

Évaluation :

4

Very accommodating

Évaluation :

5

Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.

Évaluation :

5

Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.

Évaluation :

5

Great staff

Évaluation :

5

I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. Je les recommanderais sans hésiter.