Évaluations des clients U-Haul Moving & Storage of Midwest City

You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.

Keep the same courteous, friendly, and professional employees you have now.

Everyone was friendly and helpful! I was already stressed because of the issues I had with my move but Everyone there made the experience so much better just by being friendly and understanding. I not only got the help I needed but their friendly demeanor helped me during a stressful time.

Nothing

Very hard to get into the location

good customer service

1st location had trouble with the truck I was picking up, because it was not returned. Not their fault. They also directed me to a place with equivalent equipment that was not too far away. They forwarded the contract it was very easy

Nothing, service was very professional, and complete.

Didnt know you guys would sneak attack me with the mileage fee.

Anthony was very helpful getting me in & out in a timely manner at the Midwest City store on SE 29th

Did not enjoy virtual pickup. Ended up going inside.

Everything went great! The only thing that might help someone is that the lady that made my reservation knew I was moving a refrigerator and did not tell us that the 10ft truck didn't have a ramp. Thank goodness at the Uhaul place the next morning the man let us know and a 15ft truck was available for us.

Put on newer tires

Thanks again

This location is very busy. Why is there only one person at the counter? Of the 3 people before me at pick up and 1 before me at return, all were very frustrated at the LENGTHY process of rental. The app is horrible, in store is stressful. There has to be a much better ways

I lost $5 in the truck and they were honest about it and returned it. Hands down, one of the best Uhaul locations.

Both times was a very pleasant experience.

Nothing, your guy (sorry I didn't catch his name) really went out of his way to make sure my rental was up to standard. Please, look at my contract and tell the guy who rented me the trailer thank you. Admittedly you couldn't have rented me the trailer in the condition it was in, but the guy was really good about fixing it on the spot. That and the person receiving the trailer was also really accommodating about the time frame in which it was returned. Good experience overall.

I was so not told correctly on price it would be from the Uhaul Corp 1-800 number. Very disappointing in that, it cost me a fortune. But w/ Annette n Kelly here in OKC they were AMAZING n efficient n very helpful!

Zero complaints. Any customer with a complaint is just looking for undeserved compensation for things that do not deserve compensation.

The employee was very nice loading the appliance dolly into our car and then taking it out for us when we returned it.

Need more agents working. Even though one person was covering the duties she was good fast and knew her position, wasn't busy when pick up Uhaul truck, came back she was a little busy but she took care of the needs. I k ow that with this Pandemic it's really hard to keep employees working, but the store was clean and got what I wanted help to get good results rest of the day, if needed again I will assure to used same facility.

excellent Business, in return to Freeport, they wouldn't accept, because they had too many 6x12 trailers, so I drove the trailers to Santa Rosa, Florida

Polite and professional.

Very friendly, fast and efficient customer service!

Very simple and efficient process from beginning to end.

Location is fantastic. The manager Don H. Was a really nice guy and pleasant to work with. Building is clean and organized. You can tell that they take pride in their shop. Sadly the truck was extremely old and reminds the renter of trucks from back in the mid 80's-90's. The truck was clean, but you could tell that it had 156,000 miles. It shifted hard, sounded like it was winding up high and darn sure didn't have the conveniences of auxiliary plug or Bluetooth. Couldn't even readjust the time on the radio. The headliner of the truck was starting to separate from the front windshield area (above the sun visors). Didn't mind the manual windo crank, but it was so stiff the know would come off and it had to be pressed back on several times. Loading ramp was difficult to slide back in and lock. Again...this truck has been used for a long time. This truck should be retired. If it were, someone could update the motor, make sure the transmission didn't run so rough, upgrade the stereo system and make this a good company truck.

The truck I rented was in poor condition and the driver seat leaned majorly to the left causing me to have to sit up on the medial edge to not slide out. I also misplaced a key to my house during the rental process, and tried to contact U-Haul. This is a joke. I contacted the service center who, after 2 calls on hold, gave me a number to call the facility Itself. Afteralmost a week of calling several times a day, I got a hold of no one. I went into the facility and they told me they just throw keys away. This is poor, horrible, disrespectful customer service.I would not recommend this company or this facility to anyone.

They were appalled that the other location sent us out on the road with that equipment and asked us to contact the customer service about it which we did and only got the 2 wheeler and blankets refunded still not happy with u haul which sucks because we use y'all quite a bit

All good

they only charged us for 2 days and we had it for four days.They gave us an excellent discount.

Worked great except our boxes were over their weight limit, but no way for us to know until they came to pick them up and we had to redistribute items. Had to hire movers for a longer period of time due to this. I would suggest a scale on each box.

Very friendly and helpful

Fast professional service. Friendly personnel.

Thankful the Uhaul on 29th street in Midwest City was able to help us so quickly and efficient in changed our drop off location.

In the past this location has been run efficiently and had friendly, helpful employees. Sadly this was not my experience most recently. My suggestion: Hire someone who doesn't complain about how early it is (10 am); Texts, smokes and answers personal phone calls while on the job in front of the customer; knows where the rental equipment is located so the customer doesn't have to drive around the facility watching him smoke and talk on his phone; and doesn't require another employee to help him finish the job after he “loses it” and we have to start all over. Also when your sign says wait here to return equipment and someone will come out to help you, it is best if someone actually comes out instead of waiting until there are 3 vehicles in line then starting at the end of the line instead of the first vehicle who has been waiting the longest - and following the posted procedure. I guess I should have marched in like the vehicle driver at the end - perhaps they were aware that the posted procedure was not followed at this location. I was not impressed.

Don and his staff were excellent in helping for my needs they instructed me in what do next and they were in contact with me every step of the way very courteous and friendly Thank you U Haul for having such a great team in Midwest city. 5 stars all the way.

Nothing. Staff knows me. Treats me very well. I trust them with my business.

Special kudos to Don. His customer service was top notch. He was friendly, pleasant, and handled diverse customers and their needs very well. He definitely is an asset to this UHaul location.

The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

Nothing. Fantastic job from pickup in California to delivery at our new home in Oklahoma. Thanks again!

Train employee on good customer service. She was horrible. And when I returned the equipment, I got another employee who did not help at all with the return. I had to drive out of my way to another location. Horrible service and people.

Fast professional service.

I told the man when I turned in the truck that the ramp was broke because it would pull out but would not latch on the hooks. He did not act concerned nor try to apologize for my inconvenience. I had heavy furniture and had to hire some strong neighbors to lift it up in truck because the ramp did not work. That was extra money I really didn't have but had no choice had the ramp worked I had a dolley to use instead of extra last minute hired hands.

The staff at this store was excellent, above and beyond

At this location, your staff is knowledgeable, friendly, and very helpful. However, because your Truck Share App is absolute crap, I was forced to go inside 4 times which defeated the purpose of using the app! In the end, I spent more time than I would have if I had just gone inside and done business the regular way.

Used the U-Haul App to reserve. The had problems at the end concerning taking photo image of the control instrument panel. Basically, the app seems unresponsive after the submit the photo.

There was no lighting inside the storage unit. That made it very dark and unpleasant.

very helpful, friendly and consumer oriented.

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Great service..

I like when the people are nice and they were.

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

The rental went extremely to the tee. Like clock work! Great time

Methena was very nice and knowledgeable.

They were very accommodating even going out of their way to ensure they met our needs.

Very accomodating, highly recommend.

Good place

Excellent customer service.

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

100%

Great knowledge of program and services

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.

Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100% satisfied. Above and Beyond the other locations I have been to! Thank You!!!

None.

I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.

Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy

It was a pleasure dealing with these ladies, they did a great job.

Very flexible and professional. Will use again especially if they offer a military discount.

Very accommodating

Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.

Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.

Great staff

I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. I would highly recommend them.

great experience!