Le client n'a pas laissé de commentaire.AARON W.
Customer Reviews for U-Haul Moving & Storage of Minot
Pour nous contacter
Minot, ND 58703
(Attached to City Laundry)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You need to think about upgrading your programs. Your system would allow your associate to finalize my paperwork and we had to try several times but in the end we never got to finalize my paperwork and pay. The employee had to contact the help line and they had to take the charge over the phone. Then when I called in to extend my day they had the same exact thing happen to them on the customer service line. Get your programs checked out because sitting for over an hour just to get it working wasn't something I should have to had done. Overall the customer service experience was pretty good. The lady who helped me was also very apologetic to the current situation and I never did Blame her for any of this.Roger C.
Le client n'a pas laissé de commentaire.kris L.
Le client n'a pas laissé de commentaire.Lindsey B.
Le client n'a pas laissé de commentaire.Jason C. | Expérience générale
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Kathy G.
Inspect the trucks. The truck I was given had a gap somewhere on the body leading to a terrible ringing when the truck went past 60mph, which was most of the trip. The truck also had a leak in the storage part. Some of my boxes had water damage.Julio C.
Le client n'a pas laissé de commentaire.Jacqueline D.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Johnathan G.
Still trying to be charged fees after paying $500 and something already.courtnye J.
Excellent service à la clientèle. Process of pickup and return very easy!Paul N.
I called the General Manager to inquire about the BS happening at the south hill store and he verified that my reservation was there and so was the address . Tried to fix it for me . The Assistant manager was the one who inspected the truck and took my complaint about the other store . I spent over $ 1500 plus on this move and I was highly disappointed in the south hill location. This location the North hill location went above and beyond . The employee who put my auto transport together and safe was great !KANISHA K.
Le client n'a pas laissé de commentaire.LEVI K. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda T. | Expérience générale
Le client n'a pas laissé de commentaire.danny A.
Very welcoming and helpful staffFrancisco P.
False advertising! They tell you a 24 hour rental cost $39.95, but do not mention they charge you mileage on top of it allâ€¦ Would have NEVER rented from them gas I known. The truck was oldest they had and the biggest pile of junk. Do NOT aren't from them.Angie T.
Best you haul I ever rented fromTony W. | Expérience générale
Le client n'a pas laissé de commentaire.Sean O.
Le client n'a pas laissé de commentaire.Chris E.
I had an appointment to pick up a trailer at the South Minot location and when I got there they didn't have the trailer so I had to go to the north hill location. When I got there there was only one person waiting and I had to stand in line and wait. The second trailer I picked up on Saturday it was a good experience. She was very knowledgeable it was a quick efficient service. So as it was bad then good.Jonathan W.
Very nice people.HEIDI L.
Please update your computer systems, it kept giving the employee the run around when they were trying to issue my cash deposit refund the first time I rented the motorcycle trailer. They had to completely exit the system and log back in and then had to switch it to another computer completely before figuring out how to complete the refund. But it wasn't any fault of their own, just slow programs and computers.Erin P.
The rental product was exactly what I needed at a very reasonable price. The staff were helpful and efficient.Stephen R.
Le client n'a pas laissé de commentaire.Jeffrey G.
Le client n'a pas laissé de commentaire.jude W.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Gerald B.
Le client n'a pas laissé de commentaire.TAMMY D. | Expérience générale
love U haul at both locations in Minot. Some of the best service people in townJeff H.
My chain popped because it was dragging on the ground. The guy at the drop off Uhaul said it was hooked up all wrong.Taylor R.
Le client n'a pas laissé de commentaire.Patrick J.
Great serviceJessica O.
Very quick and easy check in service and great customer serviceMiragrace B.
much better experience than previous drop off location.SHANTEL F.
Le client n'a pas laissé de commentaire.axl G.
Le client n'a pas laissé de commentaire.PETER F.
I love this store, I buy all my packing needs here, the people who work there are so diverse, and extremely helpful and kind! They answer questions, are personable, and all around are great people! I highly recommend the Minot North Hill Store!! Thank you so much!!Christy P.
Le client n'a pas laissé de commentaire.Lewis H.
Le client n'a pas laissé de commentaire.Kenny E.
Le client n'a pas laissé de commentaire.Raymond M.
Le client n'a pas laissé de commentaire.Oluwafemi O.
Le client n'a pas laissé de commentaire.Jean C. | Expérience générale
I will not be renting from this location again. The workers are too concerned with being on their phones. This was the first time renting a trailer and I was going to be returning after hours so I asked what the procedure was for returning. They said just return it under the tent. I did that and the next morning I was charged $20 for them to inspect trailer because I had not checked in trailer on their app. I would have gladly followed the instructions if I was told about them. Christian Coon the manager needs to train his reps on procedures of the business.Hannahjade P.
Le client n'a pas laissé de commentaire.Cameron M.
Le client n'a pas laissé de commentaire.brian c. | Expérience générale
Le client n'a pas laissé de commentaire.PETER F.
Le client n'a pas laissé de commentaire.Curt T.
Le client n'a pas laissé de commentaire.Robert O.
It’s cheap nice and people friendly.. well maintained and not far from my houseTony W. | Premières impressions
Le client n'a pas laissé de commentaire.Kellie A.
Le client n'a pas laissé de commentaire.robbin R.
Great people!!!Sierra H. | Expérience générale
Le client n'a pas laissé de commentaire.rafael c. | Expérience générale
Inspect your equipment more thoroughlyâ€¦ we could have had a serious accident!Clinton D.
I have great appreciation for the help of Brad Parks. He was always helpful and hard working and friendly. The gentleman who checked me out of the storage facility on 2 August 2022 was also an excellent employee, helpful and friendly. Unfortunately, most of the staff that I interacted with last year, 2021, were not at all friendly or efficient to the point of being rude. However, this last year I have seen a marked improvement in attitude and customer service. Again, I highly praise Brad Parks for his professional and courteous service.Edward R. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony K.
Le client n'a pas laissé de commentaire.KENNETH B.
The AC (air conditioning) didn't work. I drove 12 hours in 100 degree weather with no AC.Gunnar K.
S.O.Dee S. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffry V.
I know its been hard times for everyone. I wish the rates wouldn't keep going up, I would like to see a rate for seniors. I've finally moved from Minot to Bismarck. Uhaul is Awesome !DONELLE R. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT S.
It was a great experience. He attached the uHaul and also it had newer tires. I highly recommend using the Minot location.Michele P.
Le client n'a pas laissé de commentaire.Steven B.
No comment at this timeLeon W.
Le client n'a pas laissé de commentaire.Matthew D.
Thank you so much ❤️denise h. | Expérience générale
Clearly stating that you may have 8 hours and to a different country to get your U-Haul. It was ridiculous. This was with our first rental requestJames T.
First of all I was in Bottineau, ND and had to drive 160 miles to pick up my trailer. I was there a week earlier and volunteered to bring a trailer up to Bottineau for Uhaul, but somehow POLICY got in the way of common sense.James L.
Le client n'a pas laissé de commentaire.Michael W.
They met me outside in the drop off lane. Unhooked the dolly for me. Wished me a safe trip home. Perfect in every way.JASON L.
Customer service helpful friendly check in out was fast and easyShawn M.
Had to pick up hrs away not get reimbursed can go on but not worth anymore of my timeBrandon A.
The units were too small for the prices, when other storage facilities in close proximity to the u-haul I stored at were way bigger for a lot less $. Also, U-Haul does not do any kind of pro-rating. So if you have to pay for the new month, but can't move your stuff out until a day or two later, you're stuck with the whole month's rent cost, which is hefty. I do have to comment on the staff at the North Hill facility in Minot, ND. Every single employee I came in contact always tried to go above & beyond to get you what you needed/wanted within their company rules. They were all so helpful, kind & understanding. Of course their hands were tied at times due to company policy, but overall, they were the absolute best!!!!Shannon D. | Expérience générale
Their service was Awesomedenise h. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly A.
The employees are amazing! Best service we have had in a long time! Thank you for everything! alivia P.
Le client n'a pas laissé de commentaire.Joel B.
Le client n'a pas laissé de commentaire.kenneth M.
Le client n'a pas laissé de commentaire.Thomas J.
Original apt. was rescheduled by U-Haul and i was told i would get a call if it was available early. I was never contacted and multiple were available upon arrival. Truck smelled terrible of cigarette smoke. Large crack on windshield was in middle of sight line. Had to fix windshield wiper.Chris H.
Le client n'a pas laissé de commentaire.JoAnn M.
I was impressed how well the 20' truck handled and especially happy that the AC blew so cold! It was a 100 degree weekend of moving and most moving trucks I've rented had broken AC systems. The staff was also easy to work with and professional.SCOTT S.
Le client n'a pas laissé de commentaire.Jon H.
Le client n'a pas laissé de commentaire.MARCUS D.
AMAZING service and facility. The assistant manager went above and beyond to help.MISTY C. | Premières impressions
Le client n'a pas laissé de commentaire.LANE V.
Employees were knowledgeable and helpful,keep up the good jobEarl R.
Nothing good way it is nowRobert C.
Customer service rep was bery pleasant, friendly and explained everything to us very well. Checkout/in was smooth and very easily accomplished. Guys were pretty busy but made the extra effort to ensure all were taken care of in a timely fashion, great jobROBYN R.
Le client n'a pas laissé de commentaire.Makayla H.
Check in check out we're fine and car hauler trailer was awesomebrian S.
I had made a reservation to drop off at a particular location. When it came time to return the trailer, I was prompted via a text link to drop it off at another location and warned of a potential fee due to the difference in location than the link indicated. It was very unclear, frustrating, and inconsistent with my reservation. As a result, I continued to make the return at my originally planned location per my confirmed reservation and will be monitoring the final receipt to ensure I am not charged the fee for an incorrect return location.Maria R.
Friendly service, helpful in setting up the rental, recommend this location for hauling needs.reggie D.
Le client n'a pas laissé de commentaire.LESTER L.
Everything was sharp and on the mark.TIMOTHY K.
everyone was very nice and helpful. pickup and drop-off went smoothly. thanks a bunch!Brad S.
Le client n'a pas laissé de commentaire.Bryce B.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.Justin R.
Le client n'a pas laissé de commentaire.Austin R.
The guys who helped me were all great! Really friendly, knowledgeable and helpful!Cody E.
Le client n'a pas laissé de commentaire.Carmen G.
Le client n'a pas laissé de commentaire.Robin W.
The windshield was filthy with bugs and debris. It obviously had not been cleaned since the last user.Keith C.
Le client n'a pas laissé de commentaire.jim D.
Le client n'a pas laissé de commentaire.Stevie M.
Le client n'a pas laissé de commentaire.Brooke J.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.PEG MARGARET N.
Le client n'a pas laissé de commentaire.YMAJESTY A.
The cost seemed high, but everything else was great. Thank you, U-Haul.Cindy F. | Expérience générale
Le client n'a pas laissé de commentaire.stephanie p. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan D. | Expérience générale
Le client n'a pas laissé de commentaire.Richard W. | Premières impressions
The facility and staff are great, the price of storage is a little bit high though otherwise I would rate it 5 star.SHANE B. | Expérience générale
My unit was alllll the way in the back corner, accessing it with large objects from the main door was a little challenging. There was an exit door by my unit, I would have loved it if it were authorized for use to move items in and out. I don't think it was, but also didn't want to chance it without permission.Brian P. | Expérience générale
Le client n'a pas laissé de commentaire.Susan H. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.MARIYSA P. | Expérience générale
Le client n'a pas laissé de commentaire.Jericka K. | Expérience générale
Very friendly and helpful staffTatjana P. | Expérience générale
Stored items back in 2016 for military PCS. returned shortly in 2017 for a friend's wedding and unfortunately forgot to relock it. Staff put a new lock on and sent the new key back to my emergency address. Returned in 2021 to have shipping company relocate everything. After 5 years untouched, everything was in the same condition as I originally left it in.CHRISTOPHER H. | Expérience générale
Everything was good, I just felt that the price was a little high for the size of the storage unit.DEL H. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETH B. | Expérience générale
Le client n'a pas laissé de commentaire.leticia m. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE S. | Expérience générale
Had our unit for eight years. An excellent facility. Never had anything but excellent service from all employees.DONNA R. | Expérience générale
Le client n'a pas laissé de commentaire.Robert E. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle G. | Premières impressions
Staff were professional, patient and helpful. They eased a stressful time into a manageable and very positive experience. They went way above the level of excellence in customer support. They took great care to ensure I had every available tool and service to take care of every need. The whole team pitched in all under the extraordinary leadership of their manager. They restored my faith in good, old-fashioned customer service. They are the best one-stop service center for moving and storage needs!Mary S. | Expérience générale
Keep up the great work.... Enjoy life and smile....Deandre S. | Online Move In
Easy to work withSHAWN C. | Expérience générale
I am grateful for the kind and helpful young men running the office. Merciconnie s. | Expérience générale
Le client n'a pas laissé de commentaire.arthur m. | Expérience générale
Le client n'a pas laissé de commentaire.Cory G. | Expérience générale
Le client n'a pas laissé de commentaire.Sonia M. | Expérience générale
The facility is nice but the prices are way too high. $90 for. 5x10?!?! Also I moved out of my unit the beginning of this month, submitted the move out form like I was suppose to and they accepted it and they are STILL trying to charge me for the full month. Called the store and corporate about it and was on hold for AN HOUR AND A HALF only to be told they have no record of me ever renting there and that my units rented out to someone else! So they are trying to get paid twice for the same unit. Not impressed at all! Rented that unit for 6 years with little issues until now and now I'm being sent a $120 bill for an account no one can find!MACKENZIE B. | Expérience générale
Le client n'a pas laissé de commentaire.MILTON H. | Expérience générale
The only problem I have with Uhaul is the allocation of assets when moving across countryterry q. | Expérience générale
Most everything was fine -- except the rent was raised once in mid-term and would have been raised again if we had not cleared the locker and moved out. I considered this a "tacky" move which shouldn't have happened. The raised rent gave no appreciable benefit to the renter.Paul F. | Expérience générale
Le client n'a pas laissé de commentaire.BETH C. | Expérience générale
On Broadway in Minot North Dakota they are never physically in the store you can call they will never answer . This is a poor staffed facility.I would never consider uhaul as an option for moving nor will I recommend uhaul at that location to anyone.Kiera H. | Expérience générale
Le client n'a pas laissé de commentaire.Jared M. | Expérience générale
Le client n'a pas laissé de commentaire.christine s. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan W. | Expérience générale
Very quick and easy entrance to building and storage room. Like that I control the security of my room. Very clean inside and out. Easy online sign up.Chad P. | Online Move In
Only reason I say no is because the prices are outrageous and I can't make it to the place before they close and I had issues with my card a few times it also closed early a few times and I drove a long ways to be sure I was there before they closed other than those little issues it was fine but I'll have to find a unit cheaper than uhaul next timejoshua p. | Expérience générale
Box at door looks a little unsecure. Was told one time someone may have broke in while I was away and should look to make sure nothing way stolen. I was in utah at the time and asked if they could break the lock and they said there would be a $50 fee I'd have to pay.... Wtf this is a failure in your system not mine. Only compliant and nothing was stolen.BRYCE H. | Expérience générale
Le client n'a pas laissé de commentaire.shirlene s. | Expérience générale
Le client n'a pas laissé de commentaire.Sue Zane D. | Expérience générale
The hours are a little off for the indoor units we just make it work.William B. | Online Move In
I had gone in and paid my bill early and like a week later I'm getting a e mail saying I haven't paid .I was out of town and wasn't sure what's was up I know I paid it .and was getting letters about late fees.so ya I'm not gonna have bad marks on my payment history when I have worked hard to build my creditDavid S. | Expérience générale
Le client n'a pas laissé de commentaire.Claudia P. | Expérience générale
Staff was friendly and hot us the units we needed right away.Amos D. | Premières impressions
Le client n'a pas laissé de commentaire.Denzel S. | Expérience générale
Le client n'a pas laissé de commentaire.Shamaine M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie H. | Premières impressions
Le client n'a pas laissé de commentaire.SHERRYL M. | Premières impressions
Le client n'a pas laissé de commentaire.PEGGY T. | Expérience générale
Le client n'a pas laissé de commentaire.aaron b. | Expérience générale
Le client n'a pas laissé de commentaire.Sophia L. | Expérience générale
Seemed that a lot of debris and items where left on the floors for several days and weeks. To provide a garbage can inside would be helpful.eric martin and a. | Expérience générale
Le client n'a pas laissé de commentaire.jeanette B. | Premières impressions
Le client n'a pas laissé de commentaire.Paul G. | Expérience générale
Le client n'a pas laissé de commentaire.Nichole H. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH W. | Premières impressions
Thank you and highly recommend because of the clean place & great service. Thanks again.Mindy R. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Le client n'a pas laissé de commentaire.Clint G. | Expérience générale
I will never use uhaul again. It was rhe worst experience and the most expensive storage of anywhere in Minot, North Dakota. I am teling everyone I meet to never use uhaul.DENNIS H. | Expérience générale
Called and girl was going to hold a 10x10 unit for us got there 10 minutes and got stuck paying more for a 10x15 cause the United she was going to hold wasn’t held for us very disappointing didn’t offer a discount on unit we took or anything to try and make it rightGlen D. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan G. | Expérience générale
Unable to obtain a copy of my move out date for my recordsAnna R. | Expérience générale
Very nice young kid helped me all he could in Minot ND when I arrived late to the storage facility. I would like to thank him for all that he could do. That's a plus ➕ when dealing with the public. Very grateful for that!!!!pierre h. | Expérience générale
As a first-time U-Haul truck and storage renter, I was very relieved at how well the experience went. After bringing a truckload of belongings across the country, getting it unloaded into a storage unit and turning in the truck were very easy to do and the people were very helpful. Thanks for a great experience in slightly less-than-ideal circumstances.Paula V. | Expérience générale
Le client n'a pas laissé de commentaire.Wade H. | Expérience générale
Thank you!!😊Nichole H. | Premières impressions
Le client n'a pas laissé de commentaire.Jackie L. | Expérience générale
Lyle, my main concern is that your attitude towards costumers is apathetic and condescending. You were rude to my fiance when she asked if there was a dumpster in the area. It didn't seem like had any interest in helping me. You seemed bitter that my trailer rental included a complimentary month of storage and when I asked for 10 x10 x10 you told me that the only unit available was a 5x10x10. My friend checked in less than an hour later and was given a bigger unit. Based off that experience I would not recommend using this facility to others.Eric W. | Expérience générale
Le client n'a pas laissé de commentaire.dianisse p. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M. | Premières impressions
Le client n'a pas laissé de commentaire.Neal B. | Expérience générale
Extremely quick and easy processAntoinette S. | Online Move In
ExcellentRuby H. | Expérience générale
The lady who helped me yesterday was Soo helpful and made my experience very smooth tried to get your name but phone was transferred to answering service and they didn't know . Thank you:)Kim C. | Premières impressions
Highly recommend...Collin K. | Premières impressions
Fit my needs, cost of the storage was increased which sucks. But i get it...overall, clean secure and none of my stuff got wrecked...good stuffGerald S. | Expérience générale
AucunTrevor S. | Expérience générale
Had a really hard time returning my equipment because of another location. Michael and shawn were wonderful.Veronica F. | Premières impressions
Did everything on-line no problems GREAT!Ruby H. | Premières impressions
U-boxes are a great option for short term rentals and if you need them delivered too.SARAH W. | Expérience générale
I had a very enjoyable and problem free experience with you all for the past 3 plus years. Thank you so very much. Continue to be Blessed.MARSHA E. | Expérience générale
Storage unit and access was good.Bruce H. | Expérience générale
Very happy with the staff, facility, and the amount of time I was able to store my belongings there!!Donna P. | Expérience générale
Profesional staff and very friendly.Sally S. | Expérience générale
This visit was to upgrade my unit to one of a larger size. The staff was extremely helpful in making this a quick and easy process.Jonathan G. | Expérience générale
.Kristen C. | Expérience générale
No issues what's so ever. Pleasant experience all around.Adam G. | Expérience générale
The only person that was even remotely professional and did not have an attitude the whole 8 months my things were there WAS the manager. Until you get a better employee base id never reccomend thisVernida S. | Expérience générale
I would recommend.Karen K. | Expérience générale
Very pleasedRoss J. | Expérience générale
Very clean and nice storage.brian s. | Expérience générale
BonjourRICHARD R. | Expérience générale
Excellent customer serviceNatalia A. | Premières impressions
Good JobELWOOD S. | Expérience générale
KGwendolyn W. | Expérience générale
No complaints! Guys were very helpful and professional! I would definitely recommendJeremiah P. | Expérience générale
Initially informed that military doesn't get a discount, but upon moving-out informed that military does get a discount, was not reimbursed. Office staff alot better since initial check-in Feb 2018.Eckron B. | Expérience générale
I had difficulty with the different companies talking to one another so I almost didn't have a place to store my stuff when I moved. They also raised my rates a few months into my contract.Jessica F. | Expérience générale
Was great using U-Haul but long wait time to be helped and already had a reservation but was not able to complete the pickup on my phoneAmy K. | Réservation
Communication from phone calls to the actual drop off, need improvement.Gary U. | Réservation
very good servicebrian d. | Réservation
Long wait no answeres from tech's was being asked to pay before I got when it says no deposit required.. asked to pay a full month for less then 20 days of usechristian s. | Réservation