Évaluations des clients U-Haul Moving & Storage of Miramar

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Miramar

Cote générale :

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Kapri T.
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Le client n'a pas laissé de commentaire.

Anuj S.
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Le client n'a pas laissé de commentaire.

Susan L.
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Le client n'a pas laissé de commentaire.

Paul D.
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Keep up the good work!

Bryan W. | Expérience générale |
Évaluation :

I needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.

Spencer B.
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I felt a little screwed by the "fuel charge" the vehicle had 3/4 of a tank, but the man felt it was below starting and so I was charged an extra 25 dollars. Felt a little extorted.

Kristine N.
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Le client n'a pas laissé de commentaire.

MCCOY M.
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Le client n'a pas laissé de commentaire.

David C.
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The staf was quick, fast and friendly. Social distancing and Covid guid lines appeared to be followed and I felt comfortable going into the store. I was in and out in less than 4 mins. Only thing was I had trouble returning the trailer after hours. (Issue with website.)

Daniel H.
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Le client n'a pas laissé de commentaire.

GREGORY S.
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Le client n'a pas laissé de commentaire.

Jonathan Y.
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Le client n'a pas laissé de commentaire.

Janira G.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Great job! Thank you Tim

Shireen C.
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Le client n'a pas laissé de commentaire.

Kevin T.
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1. Customer service was lacking, associate that helped me seemed very unprofessional. He didn't know how many gallons the uhaul started off with - just the MPG. How am I suppose to accurately fill the tank back up if I don't know how many gallons it starts off with? 2. Although I look young, was spoken to like a child. Perhaps have these employees undergo harassment training, since discrimination of age falls under this. 3. Employee LIED to me about not properly filling up the gas when returned. Stated that I was short by "a sixteenth". I politely said, ok, I have before and after photos of the fuel gauge (took picture when I initially picked up vehicle, then took picture after I filled it back to requested level). Immediately after saying this the employee says that "it's cool, hopefully the owner won't charge you the extra $4.". Although I was subsequently not charged the false amount of 4 extra dollars for "not filling up to proper levels", this is still a misjustice and many people probably fall victim to this scam at this location. Overall, will not use uhaul again and defintiely not recommend to anyone I know.

Felipe R.
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Thank you

Vinicius B.
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Customer service was awesome. Wayne was the cashier and he was very straightforward and efficient. I was also helped by 2 young men to hook and unhook the trailer. They both were also awesome. The only constructive comment I have is regarding parking. It seems there are no spots for you to park on the plaza or at least I couldn't figure that out easily, so I would suggest to add some plates indicating where to park even if parking is available on the street only. So first time customers don't need to drive into the plaza to start with. Thanks!

Jeffrey C.
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Le client n'a pas laissé de commentaire.

Lawton F.
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Clean the trucks better. The windshield and the interior were dirty. The woman at the order desk could be a little more customer friendly. The truck also vibrated badly at freeway speeds.

Carol B.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Jihye K.
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There was a cockroach. Truck could have been cleaned beforehand.

Jason F.
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Le client n'a pas laissé de commentaire.

Fumihiko E.
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Le client n'a pas laissé de commentaire.

Dyna F.
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Keep up the good work. And always give a good customer service.

Lori K.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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employee who rented me the van was rude. i was in the store for 10 minutes and he didn't even acknowledge me. van was completely filthy inside and out. steering wheel was covered like the interior was sanitized but it wasn't clean. van shook and squeaked while in use. employee who accepted van upon return was rude. didn't say hi or greet me. walked up to window while i was waiting and said “i gotta get in there if you're returning it.” overall a horrible experience. i will not rent or recommend this office to anyone.

Richard S.
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No real suggestions the staff was professional prompt and efficient

Nelly C.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Michael J.
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The team at that location is awesome! Which I could remember the guys name that checked me out but he was solid. Thanks for a great experience

Daniel A.
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Practically perfect experience. Truck cabin could have been cleaner, but not too bad.

Nicholas G.
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Le client n'a pas laissé de commentaire.

Randy G.
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quick drop off and check out. Much appreciated

Calvin R.
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Le client n'a pas laissé de commentaire.

Jeremy B.
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The customer service is excellent, they are spot-on with getting the truck ready to go, and having my storage unit ready to unload my belongings into. Very nice, and clean facility. I would recommend this location to everyone.

Connor F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Steven T.
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Le client n'a pas laissé de commentaire.

lindsay e. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Claudia T.
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Le client n'a pas laissé de commentaire.

Jonathan T.
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Le client n'a pas laissé de commentaire.

James M.
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Wayne Keener was most excellent and personable as well as the young man who hooked up the trailer for me. It made for a very pleasant interaction.

Pablo F.
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Le client n'a pas laissé de commentaire.

George W.
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Very quick and courteous service. Would highly recommend.

erin A.
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Le client n'a pas laissé de commentaire.

Dheeraj K.
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Le client n'a pas laissé de commentaire.

Beverly S.
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Le client n'a pas laissé de commentaire.

Arman T.
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Le client n'a pas laissé de commentaire.

BRIAN W.
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Le client n'a pas laissé de commentaire.

alan M.
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Great helpful staff

zhao W.
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Le client n'a pas laissé de commentaire.

sarah J.
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The parking lot had a lot of nails and debris in it

Arthur B.
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Le client n'a pas laissé de commentaire.

THAO T.
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Le client n'a pas laissé de commentaire.

Eric S.
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I needed to drop off the trailer after hours. The young lady who helped me when I picked up the trailer gave me simple instructions for my return. It went great!

George A.
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Le client n'a pas laissé de commentaire.

George A.
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Le client n'a pas laissé de commentaire.

Dheeraj K.
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Le client n'a pas laissé de commentaire.

Priscila C.
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the entrance and exit ramp are narrow and tricky access. the day personnel are very professional. but the evening personnel (hispanic male) was rude.

Mitchell W.
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Le client n'a pas laissé de commentaire.

Bonifacio A.
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Please convey our sincere appreciation to Salvador Bautista Vasquez, Frances and Edward Tomlinson for their stupendous customer service rendered today. They all did a very exceptional job. I will surely recommend U Haul to all my family and friends. More power to you all. Respectfully Bonifacio and Edna Aragon (858)353-0640 from Temecula and San Diego.🙏

Jason F.
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The woman who helped me at this location was extremely kind, efficient, and helpful. We were in a real jam, having gone to pick up patio furniture we thought we'd have to assemble. But it was already put together and there was no way it would fit in my small car. Being a Saturday, I envisioned having to drive all over town to find a truck. Penske offered one at $199 + mileage + everything else, just for a couple of hours. Ridiculous. Luckily, there was a U-Haul a few miles from the patio place, and within half an hour I had a pickup truck for about $70 total. Nice! I'm really grateful and would again like to thank the woman (I didn't get her name) who helped me.

George L.
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Le client n'a pas laissé de commentaire.

Bonifacio A.
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Please extend our sincere appreciation to Mr. Salvador Bautista Vasquez for his stupendous customer rendered last October 5,2020. He is very helpful and courteous in very aspects of service. He deserves to be recognized. I will surely recommend U Haul to all my families and friends. More power to all. God bless you all. Sincerely Bonifacio and Edna Aragon (858)353-0640. 🇺🇸

Kimberly V.
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Easy pickup and return. The staff was friendly and helpful.

Leah M.
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Le client n'a pas laissé de commentaire.

david michael f. | Expérience générale |
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With no cameras and no Solid ceiling I had $20,000 worth of bicycles removed out of my storage through the wire roof I don’t know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there’s a possible break in so I was able to send a friend to look and there’s a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there’s no evidence of who took them Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there’s no excuse not to have video coverage above the units

Kailey G.
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Le client n'a pas laissé de commentaire.

Donya D.
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While the staff was very nice, they made a MASSIVE mistake when loading up my Toyota 4Runner on the trailer I was towing. They only strapped the front left tire and left the front right tire UN-strapped. I didn't discover this until almost 5 hours later when I stopped for fuel. I contacted them immediately and they tried to talk me through putting the strap on myself. I ended up doing so. However, this was EXTREMELY stressful, not to mention had the vehicle become loose it could've killed someone or myself. I will be submitting an official complaint and requesting compensation.

Karyn N.
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Le client n'a pas laissé de commentaire.

Dana K.
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Was somewhat confusing where to park the truck when dropping off

Johnthan M.
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Le client n'a pas laissé de commentaire.

John K.
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Le client n'a pas laissé de commentaire.

Richard R.
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Le client n'a pas laissé de commentaire.

Michael S.
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The guys here are super cool. They don't stand around or waste time. Seems like everyone was moving and working. I like it.

Richard H.
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Le client n'a pas laissé de commentaire.

Donald M.
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I had problem with one of the trailers and Salvador Vazquez took good care of me. It was a good experience with customer service. A bigger lot would be nice. Thanks Don Mangum

Gregory T.
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Great Service

Ernesto V.
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Le client n'a pas laissé de commentaire.

Steven P.
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Friendly staff, quick service, and vehicle well maintained.

Dong K.
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Le client n'a pas laissé de commentaire.

David E.
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Fantastic service

Arthur S.
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Great customer service Wayne! Quick, easy process for checking in and out, and they stayed true to estimated cost. Stellar experience! Thank you!

Sergio C.
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This has been my 4th or 5th time renting from these guys. Always quick and reliable. Sergio

Bradford G.
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The truck was clean inside but filthy outside. Overall was very happy though.

Julia Marian W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

richard A.
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Le client n'a pas laissé de commentaire.

Scott P.
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Le client n'a pas laissé de commentaire.

Pim S.
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Le client n'a pas laissé de commentaire.

David E.
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First time there, not my last. WELL DONE, I'M VERY HAPPY

Chanice M.
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They didn't have bigger trucks. They only had 10 footers and that was not big enough for my belongings. I told them I had a 2-3 bedroom and they still reserved a 10 footer. This cost me so much more money due to this small truck which was disappointing. I wasn't the only person there that needed a bigger truck

Sarah S.
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Le client n'a pas laissé de commentaire.

Samaara R.
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Le client n'a pas laissé de commentaire.

Larissa B.
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Le client n'a pas laissé de commentaire.

MICHAEL K.
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Le client n'a pas laissé de commentaire.

alan M.
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Le client n'a pas laissé de commentaire.

Sacha P.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Thad J.
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This was off of a busy road, and a very busy road. The location up north is near where I needed it, but not near the most populated, easy to get to, location. Customer service service was outstanding!

Stoyan G.
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Le client n'a pas laissé de commentaire.

Joseph P.
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Some employees not wearing masks or social distancing.

Renz J.
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Le client n'a pas laissé de commentaire.

Arnold J.
Évaluation :

Bring down the price.

Justin F.
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Truck had coffee all over the exterior on the drivers side and gum stuck to the middle console inside. Otherwise truck was as expected, just needed a scrub down.

dan b. | Premières impressions |
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Mgr was really nice

Bryan K T. | Premières impressions |
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The staff was very helpful and friendly. He took care of a booking issue quickly and professionally.

Francisco L. | Premières impressions |
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Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.

Elizabeth T. | Expérience générale |
Évaluation :

Each and every interaction I’ve had with UHAUL has been beyond outstanding!

Reynaldo R. | Expérience générale |
Évaluation :

Building was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!

William P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Flora C. | Premières impressions |
Évaluation :

I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.

MARK LOUIE E. | Premières impressions |
Évaluation :

staff and other are rude and in a rush to not help and reaolve issues

Michelle L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Janet N. | Premières impressions |
Évaluation :

Very stressful in time of Covid 19 , I’m legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !

brian b. | Premières impressions |
Évaluation :

The Manager was extremely helpful and attentive to my needs.

Kim V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JASON B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michelle L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GLORIA L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Nathalie T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cliffton K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Douglas B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Isaac G. | Expérience générale |
Évaluation :

Francis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.

Frank B. | Expérience générale |
Évaluation :

When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on

Aleksander S. | Expérience générale |
Évaluation :

I have a great experience.

jill f. | Premières impressions |
Évaluation :

Smooth check out and easy check in!

Gabriella B. | Expérience générale |
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Great clean place to store items.

Arne Q. | Expérience générale |
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The property managers have done significant work fixing up the facility lately. The elevator has improved.

Mary M. | Expérience générale |
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xxx

MONIQUE Lydia M. | Expérience générale |
Évaluation :

VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!

Kathy S. | Expérience générale |
Évaluation :

We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.

DENNIS R. | Expérience générale |
Évaluation :

No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.

arlene H. | Expérience générale |
Évaluation :

I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms

ISOBEL S. | Expérience générale |
Évaluation :

I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)

Virginia C. | Expérience générale |
Évaluation :

Reasonable price & friendly people.

Nicole C. | Expérience générale |
Évaluation :

Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.

Patrick S. | Expérience générale |
Évaluation :

Great job by all!!

CAROL Z. | Expérience générale |
Évaluation :

I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier

Christopher W. | Expérience générale |
Évaluation :

The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.

Mike G. | Expérience générale |
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Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.

umay A. | Premières impressions |
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Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.

marjorie m. | Premières impressions |
Évaluation :

Everyone was very helpful

IRWIN F. | Expérience générale |
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I had no issues with the storage facility. Staff are always friendly and helpful.

Denise N. | Expérience générale |
Évaluation :

Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).

Thomas Craig P. | Expérience générale |
Évaluation :

Probably the nicest facility I’ve ever rented from

Dustin J. A. M. | Expérience générale |
Évaluation :

Many mistakes but my stuff was not stolen

javon c l. | Expérience générale |
Évaluation :

Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!

titan b. | Premières impressions |
Évaluation :

I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.

david Michael w. | Premières impressions |
Évaluation :

Staff is friendly and informative. Facility is super clean inside and out.

Eutiquio B. | Expérience générale |
Évaluation :

I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.

Stephen Michael H. | Expérience générale |
Évaluation :

I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly

Joanne L. | Expérience générale |
Évaluation :

I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.

Martin F. | Premières impressions |
Évaluation :

Appreciate the carts and easy access!

BYRON E. | Expérience générale |
Évaluation :

The staff was always helpful and the facilities were well maintained.

IRWIN F. | Réservation |
Évaluation :

No complaints here. Great storage place.

Elsie c. | Expérience générale |
Évaluation :

Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢

FRED W. | Expérience générale |
Évaluation :

I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!

Candice Olivia C. | Réservation |
Évaluation :

Great job from Mr.Sal a great person

Arne Q. | Réservation |
Évaluation :

Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.

DERWIN H. | Expérience générale |
Évaluation :

Had a great experience

LORENA C. | Réservation |
Évaluation :

Customer Service is great. Everyone is friendly and ready to assist.

ABBASALI S. | Expérience générale |
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Gooood

Valentino A. | Réservation |
Évaluation :

The process of all reservation very fast and excellent in customer service.

Glenn S. | Expérience générale |
Évaluation :

The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you

Samuel D. | Expérience générale |
Évaluation :

Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.

Parichehr L. | Expérience générale |
Évaluation :

Upper level is very very time consuming and difficult for storage.

OSCAR H. | Expérience générale |
Évaluation :

24 he access to storage, included in price

Larence W. | Expérience générale |
Évaluation :

They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment

Non reviews have been submitted for this location.

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