Customer Reviews for U-Haul Moving & Storage of Missoula

5 328 évaluations

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly P. 
Évaluation :
5

Employees were helpful and answered my questions regarding future rental options, will utilize again in the future.

RONALD R. 
Évaluation :
4

Everything went smooth as silk

Michael R. 
Évaluation :
5

The running lights on trailer ended up going out while trailer was being used. Checked out working until they didn't.

KEVIN SHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan P. 
Évaluation :
5

Quick check in and return. Great truck. Very clean. Personnel amical.

Amy A. 
Évaluation :
5

I had reserved a vehicle dolly online to be picked up in Missoula about a month or so before I needed it. I showed up that morning and met with the Manager, Kayla. She was great. I was in and out in a decent amount of time and she was very helpful in getting me set up. I'll definitely be going back to that location in the future. Thank you Kayla!

Sean K. 
Évaluation :
5

The pick up experience was awful in Elyria , ohio ! I sent a compliant to the company hopefully, I will be contacted and some compensation on the service I received !

Andrea M. 
Évaluation :
5

Nothing.

Greg P. 
Évaluation :
5

The young gentleman that checked in the rental truck was very courteous and asked several times about the condition and operation of the truck during the rental. Very satisfied with the customer service at U-Haul of Missoula!

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
1

It's not that I wouldn't recommend this location; I wouldn't recommend UHaul. I called to have our UBox delivered to our new address a week prior to our desired date, and the request simply vanished. We had to rent a truck and do the work ourselves. It was the perfect ending to the truly terrible UBox experience from start to finish.

RAYMOND C. 
Évaluation :
4

Ended up dropping our trailer that was full of our property I. This lot for the night with a flat tire. Called the road service number and someone came out and replaced the tire. The tire had a cut and chunk out of the side wall, but we made it to our destination and brought the trailer back. This location was more helpful and friendlier.

Kirby D. 
Évaluation :
5

Fasr and simple. After a move this is the way to end things

Audrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VernGarrett W. 
Évaluation :
5

Kayla was awesome. There was a few small snags and she smoothed it all out like a real pro. I really appreciated her help.

Robert S. 
Évaluation :
5

Great Experience

Suzanne D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
4

The uhaul truck we had was an absolute shit box. Shook like crazy. Made horrible noise. Seemed very unsafe. Asked the morning of picking up (picked up at 9pm) to not get a shit box uhaul truck. There was a ton of trucks on the lot. 430 mile round trip. And we where given an absolute horrible, unsafe truck. Very upset about that.

TINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin N. 
Évaluation :
5

Kayla is an absolute top professional. Do whatever it takes to promote and pay her well. Equipment was in great shape despite it's age.

Pat C. 
Évaluation :
5

Nicoli was absolutely amazing. What an asset. He needs to be made managet

Dolores A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Kayla and George provided me with one of the best customer service experiences I've ever had across multiple types of business. They were kind and courteous to other staff, listened and offered suggestions, went of their way to give me the best products for my move, and had the best customer interactions I've seen! All while doing this at the end of the day while short staffed!! I hope that corporate will acknowledge and appreciate Kayla and George's work, attention to detail, and exceptionalism they represent uhaul's brand!

sarah K. 
Évaluation :
5

Very Friendly Service

CRAIG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R. 
Évaluation :
5

Staff was very helpful. All was very smooth. Very much appreciated!!!!

Jim O. 
Évaluation :
2

Received the truck and once we took off with the truck it showed a check engine light. Traveling down the road we noticed the hood was all over the place and once we got to our destination we investigated and found that the hood was not latched. Opening the back of the truck we found an item left behind and the floors were filthy. We couldn't put anything on the floor without a moving blanket or a tarp. The floors looked like they were mopped with mud and water. Extremely disappointed with this experience. We have enjoyed using this location in the past but might need a change next time a rental is needed.

Brennan H. 
Évaluation :
5

This was the easiest drop off I have ever done. I never had to leave my car. The gentleman unhooking trailer was kind, friendly, and he smiled. It was a happy experience.

Sarah G. 
Évaluation :
5

Always helpful and friendly

William F. 
Évaluation :
5

The trailer seemed clean when I picked it up. Though at my destination I found some of my cargo had gotten wet by the rain I drove through. What was wet was near the floor so it could have come through the floor and not the top or sides. However, big shout out to the staff at the pickup location. After pick up and loading I discovered a slow leak in a tire, returning to the pick-up location with my loaded trailer they cheerfully replaced the bad tire with a new one. In and out in 12 minutes! excellent customer service. Thanks to the team!

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy V. 
Évaluation :
1

This location is dirty and the woman working was talking on her cell phone rather than helping people get checked in. The gentleman working with her was asking her questions but she was too busy talking on her cell phone to respond to him. Terrible customer service.

Jonathon D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ruth S. 
Évaluation :
5

Quick & easy rental.

Edward N. 
Évaluation :
5

Quick, easy and very friendly help

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
3

There was only one person in there helping when I arrived and a long line of people.

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
4

Double check that the customer can see with all mirrors so they don't have to come back to have them adjusted.

Mona H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria T. 
Évaluation :
4

Get them more help only one person trying to take care of six people at once

brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Keep your excellent staff happy and well compensated!

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
1

I had to talk to at least 5 different people for U-Boxes, pick-up delivery. My order was never on the website, I could never see my receipt and had to call to get copies. Logistics should be handled by U-Haul, not the customer. Poor customer service.

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Y. 
Évaluation :
5

It was a quick and easy rental and it was nice being able to do a drop box return on the vehicle and got a refund for only using it for 1 day instead of 2 that was a great feature to be able to use. Merci

Joel B. 
Évaluation :
5

I reserved a 15ft truck online and when I arrived to pick it up the experience was smooth and efficient. I was assisted my Nicolai, who was incredible friendly and helpful. Nicolai made sure I understood the contract the return process on the other end, making everything very easy

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Z. 
Évaluation :
5

The general manager at this location is phenomenal. I wish every business interaction could go as smoothly and enjoyably as every visit to this Uhaul location goes.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
2

The furniture pads were not in the truck and there was ice on the windshield but no scraper to get it off.

Terry A. 
Évaluation :
5

Rien

Steve H. 
Évaluation :
5

It was easy on line and the in person staff were very kind.

Wendy C. 
Évaluation :
5

George over at Missoula store is the real MVP! The people at the call center never know what there doing but he is always on top of it ! Checks back in and truly takes care of his customers . Had it not been for him I wouldn't have kept my belonging with uhual as long as I did .

CHARLOTTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

I didn't touch the blankets but got charged for them. I also don't think the tank was full as I drove 65 miles but it took almost eleven gallons.

KELLY DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD J. 
Évaluation :
5

Nothing. Kayla and the crew were amazing!!!

Michael B. 
Évaluation :
5

Shantel was very accommodating and appreciated by automobile, a 1956 Chevrolet Bel-Air. I would recommend this location to anyone.

Micheal H. 
Évaluation :
5

Everything was great. The guy was helpful and friendly

Damien M. 
Évaluation :
2

Customer Journey: Painful. It turns out that the Using either the Website OR the Mobile App will take LONGER than simply walking in, renting, and driving out. Digital Experience only gives you proof that you reserved something, but doesn't gaurantee you much. OVERALL GRADE: C-/D+ Reservation Process: Seemingly endless upsells and recommendations get in the way of just allowing you to rent a moving truck. When I made a purchase of a lock, the front desk counter had no way to verify the SKU as it bundled it as "moving supplies". This caused 10 more minutes of delay. GRADE: D+ In-Store Experience: check in was painful too. The reservation reflected a DIFFERENT truck than the one I chose. This confused the service people for over 15 mins. I needed to get on the road! I had 700 miles to travel in 24 hours plus 2 load-ins. 30 minutes later I finally got my truck. There was only ONE customer being served, so the ORDER process between web and inventory system is not reliable. Beware. GRADE: C- TRUCK: Transmission seemed a bit sketchy. Glad I made the trip. Truck was functional and worked. GRADE: B- CHECK-IN: I tried to use the APP to check-in but it wouldn't let me attach the photo. I tried for FIFTEEN MINUTES at 4am absolutely exhausted and I GAVE UP. I WAS CHARGED $20 BECAUSE I COULDNT COMPLETE THE CHECK IN. GRADE: F- REMEDY: First, align the backend systems properly between screens (App, Web, Retail Computer, etc). Second, if the App won't allow a photo to be attached then provide an email to send the photo. In this manner the exhausted customer has an option to complete the check-in without a fear of getting charged $20. Either that or wave the fee. COMMENT: Renters-- Truck rentals are very very VERY expensive these days. You may be better off just buying a used moving truck to move and use it for a while...and then resell it for a profit. I'm seeing this being done everywhere. Some simply donate it to a church or charity when they are done.

john R. 
Évaluation :
3

Charged for gas level said it was at 6/8 and not 7/8 overall will never be using uhaul again even though I worked for them a couple years back and it has changed an 1/8 of a tank can not be judged by the gas meters and should not cost me an extra 40 bucks. Get your shit together

Jakob B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN H. 
Évaluation :
5

Trailer had a slight water leak

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
1

This whole uhaul experience was really bad

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Maybe send the online drop off to the right person. I was charged 20$ because they didn't receive pictures?? But they sent the online info to wrong email.

JAMIE G. 
Évaluation :
5

So easy to rent and pickup, even though I was having my contractor do the pickup and driving.

MaryAngela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY K. 
Évaluation :
5

The guys unhooking were professional, quick and very personable. A great experience from start to finish.

larry K. 
Évaluation :
5

The staff was amazing considering how short-staffed they are. They were friendly, helpful, and kind. Pay them more.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

It was a fast and easy check in.

Dianne S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
2

I ordered a 17 ft truck. There wasn't one available so UHaul called me and asked if I wanted a 15 ft or 20 ft. I said 15. When I got to pick up the UHaul they couldn't find the keys to the 15 so gave me a 20. They charged me for the 20 even though it was not my fault. Very upset.

Madeline K. 
Évaluation :
1

I was pretty upset with this location. We made the reservation in advance and were told that the vans and the 10ft trucks weren't available so we reserved a 15ft truck. Once we got there a drop-in was able to rent a 10ft van no problem. Also the reservation was for 8:30 am and when we showed up there were 3 people in line before us and there was only 1 person working there and she took 15 to 25 minutes with each customer so we stood there waiting until almost 9:30 am for our 8:30 am appointment. We had to send my elderly father in law home with my stepson so they wouldn't tire waiting an hour for service we RESERVED in ADVANCE. When we did get up to the lady who was working there she didn't apologize or anything just complained about how many people called out and how terrible it was working there. I will never use this uhaul again and tell the SEVERAL families I know who are moving to not use this location as the service was slow, rude and inconsiderate.

Kaitlyn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridgette S. 
Évaluation :
5

The attendant at check in was very friendly, efficient with the chef in, and was very helpful. I always enjoy taking my rentals back to this location.

WILLIAM L. F. 
Évaluation :
1

Not rent out trucks that are in serious need of repair.

Jason S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
3

It was fine, check engine light was on so my husband took a picture of the dash and thank goodness he did, the gas tank wasn't full so when he picked up they told him to fill up as much as was in it - we did but when we returned they were trying to charge him extra so he showed them the picture and we had done what they requested - also charged to my credit card but we wanted to switch cards but they had already ran my credit card. OverAll could Have been more professional.

Scott W. 
Évaluation :
4

Wish you could give a little break to people renting near you as I drove eighty miles just to get the truck from you and then 80 miles back to my home loaded it once then up to where I unpacked my items into my storage unit (65 Miles from me) then back to my home for the night. Traveled many miles just to get the truck!

DALE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Good customer service

WESLEY W. 
Évaluation :
5

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Évaluation :
5

Thank you, you were all so helpful to me. Merci.

PAUL G.  |  Expérience générale 
Évaluation :
5

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

PAUL G.  |  Expérience générale 
Évaluation :
5

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  Premières impressions 
Évaluation :
4

Everything went smoothly

Beth W.  |  Expérience générale 
Évaluation :
5

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

David S.  |  Premières impressions 
Évaluation :
5

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Anna R.  |  Premières impressions 
Évaluation :
5

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Thomas R.  |  Expérience générale 
Évaluation :
5

Very helpful.

KEN B.  |  Premières impressions 
Évaluation :
5

N.D.

Heather S.  |  Expérience générale 
Évaluation :
5

the customer service is great* Keither is a hard worker very accommodating and patient!

Edward N.  |  Expérience générale 
Évaluation :
5

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Ronald T.  |  Expérience générale 
Évaluation :
5

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

TOM S.  |  Expérience générale 
Évaluation :
4

U-Box rental was good.

Scott G.  |  Expérience générale 
Évaluation :
4

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Roger K.  |  Expérience générale 
Évaluation :
1

U-Hauls online system is renting people storage units that don't exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.

Jonathan P.  |  Réservation 
Évaluation :
4

It was good, minus a minor failure of communication with customer service.

Tyler W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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