Nothing I can say except all the staff was amazingly helpful!
Harrison SCustomer Reviews for U-Haul Moving & Storage of Monroe
Testimonials From Recent Customers
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Continue doing a great job!
marvin tExcellent customer service and very easy pick up and return
Johnie ENothing!
CALVIN DGreat service. We've rented truck from the Monroe Uhaul, several times.
Timothy FEverything was great
RONALD BFast, helpful, super friendly.
iris T | Premières impressionsU-Haul called me and asked that I tow a trailer back to Monroe for them where they didn't have the necessary equipment for another family I agree when I thought I was driving a 10-ft truck, after they called and text several times in the next two days I finally went and picked up the trailer that was not 6 ft long it was 12 ft long to Monroe from Muskegon with minimal trailer experience which meant I had to drive 55 to 60 mph. And because I had a truck full of equipment and apartment furnishings I tried to drop off the trailer before unloading my truck and was unable to unhook the trailer without assistance and then had to take it home and unload my truck to then go back and turn in my rentals. When I called to get help on how to unhook the trailer and check out my equipment the customer service agent was unable to give me any directions and told me I was going to have to just leave the keys and call tomorrow. I was in tears trying to figure out how 110 lb woman was going to unhook a trailer from a truck by herself. Ultimately I ended up figuring out for myself how to check the equipment in with no help from the customer service agent I'm extremely disappointed with my rental experience all the way around. Towing a trailer for you guys was not worth the amount of time and money I had to spend on gas and going to and from locations instead of dealing with my move and being done. I don't think I would rent from you again after this weekend.
Amanda AThe storage unit leaked and ALL of my belongings were molded.
Taylor C | Expérience généraleOffer someone to wash DEEZ NUTS!
Joe JTruck that I rented had a horrible banging sound when going over small bumps. Other than that, everything was just fine.
garold lGreat service!
christa CClean truck. Excellent customer service
theresa jThe trailer we rented should not be allowed to be rented. So many broken pieces on it and someone could be hurt very badly, my husband ripped his coat. Im so glad he had a coat on, it could have been his chest. Will not rent again.
James JThe rollers for the roll up door were so rusted I had a hell of a time opening and closing the door. Whoever is doing the pmi's on these trailers need to do a much better job.
Howard BI wasn't able to put the 3 gallons gas in to make tank right. Sure wished you didn't charge so much to do it. Otherwise truck worked great.
carol bI rented a trailer for my car, the sales agent gave me a 30 second overview and said there's instructions on the trailer, then he walked away. No help at all, and he didn't inspect the car before I left. Very disappointed!!
Paul GThe employee Elieha was an incredible guy to work with at the uhaul store Monroe Mi store
angela mGreat customer service and good people.
Josh KEverything was great
Michael DEasy rental process and friendly staff.
Heliberto Rfast and courteous service.
Mark HHad to put 5 gallons of gas in to fill up the tank after driving 11 miles total. Not cool.
Brandon DMy recommendation to you is that you be more clear about needing a credit card to rent. Your website is misleading in saying that you can rent equipment on debit.
Edward LThe trailer was hooked up to my vehicle by Uhaul and they did a great job! My final receipt for payment was received after dropping off at my destination location. Only problem I have is the estimated charge is still pending because merchant has not done their part. So, now I have over double the amount in my account...my bank is unable to take the amount off hold! Uhaul needs to work a little better on this.
Sherry MEasy drop off, quick and painless.
donald rElijah has helped me twice now and has has been exceptional. Thank you so much for helping me and making this move nonstressful.
Melanie YI was charged for fuel even though I refilled it to the 5/8th tank mark it was at when I picked it up and had a gas receipt. Pretty ridiculous to charge people after the fact for doing what was contractually obligated. Bad business, will not return.
ROBERT EThey needed a valid drivers license to just rent a dolly which is weird, but okay. We had it for 30 minutes, brought it back and the doors were locked 30 minutes before closing time. I had to call customer service to have them call and have someone come check the dolly back in after standing outside for 30 minutes. We are not the only people waiting outside as well.
Laura LLocated on a very busy intersection. Entering and exiting is a challenge at rush hours.
erin bDid the self check-in so never really interacted with a person while returning the truck.
Paul FVery good service
Thomas WRented a car trailer for 2 days. When I picked it up they said if I were to drop it off a day early they would refund me my 2nd day. Well, I dropped it off an hour after my 24 hour period, but since they were "closing" they still are charging me for 2 days even though I brought it back an entire day early. Also the manager is very rude after calling and asking about my refund. She said "oh, I don't know why we would say that. You returned it an hour after your pickup time (ONE DAY EARLY) so you're being charged for 2 days. Just don't go there. It's worth going the extra miles to another u-haul to not deal with selfish & rude people that won't keep their word.
Brandon SUpon pickup Denuse was VERY friendly an cultured. Upon droppingbthecequipment GM Tammy was helpul an friendly.
Paul M | Premières impressionsThe trailer had a bunch of dirt in it, we had to sweep it out before we used it, but other than that it was good.
Timonthy RThe manager here hates her job. She is very rude. I've complained to her boss previously he claimed that's not like her she must have had a bad day. Read the reviews every day is bad for her then. Her boss allows this poor customer service.
Kevin BIt was an easy check out and return. Very friendly staff.
JUDY LFeces and ashes all over the cab. Feces in the air vents seriously wtf? Then over charged by 50 dollars
julia zVery friendly and knowledgeable workers
RANDALL BRien
Tim TThe dolly is locked down on the 20' truck with the fly screw being stripped. You can access the dolly without some kind of tool to break the threads loose.
Rich SGreat staff, professional and polite.
douglas sThanks you
Bruce H | Premières impressionsLady had an attitude. She smelled like she been smoking all day.
Waleed NManager Tammy from Monroe MI u-haul was very friendly and very helpful.
Linda F | Expérience généraleDrop off location has no reception (internet) coverage so unable to check out using the app. Had to make a second trip to location to check out manually.
Paul HCouldn't get the phone app for returns in over night dropouts to work .
jim bThanks!!
James HGood experience - Thank you!!
TERRI L | Expérience généraleThe truck was really kinda old and worn out. But it was clean and it got me where I needed to go. Also, I think it's a little dishonest how you measure the trucks. Your 20' truck is measured at the top of the box and includes "mom's attic" space for just over 1000' cubic feet. A Penske 20' is measure at the bottom of the box and has about 1200 cubic feet of space. If I'd realized the difference before I rented, I would have rented the Penske truck. Because of the difference, I had to leave several items, including a nearly new BBQ, a dresser, and my mower, behind. You advertise "mom's attic" as extra space, but you also include it in the box footage. Seems dishonest to me.
Shane SThe gentleman that took care of me was great
Tom DThis group of employees is pretty solid. If the country was being run the way this location is we would be in a much better place. Oh yeah and a rewards program would be cool!!!
JOSEPH MTammy was amazing !!!
RAZARIA D | Premières impressionsLove the people that are there
terence h | Expérience généraleI didn't need staff help much but when I did they were very polite and happy to help.great custome service is hard to find and you have excellent employees working for you!
Bryon V | Expérience généraleI appreciate the staff member Elijah. There was a lil problem closing out my account but he was very helpful and courteous in trying to resolve it. He stayed patient and was diligent until he figured it out n my account was finally closed.
maria b | Expérience généraleDenise and Tammy were very helpful and took care of my storage and moving needs. Merci encore.
carrie n | Premières impressionsCustomer service was always amazing the 3 x I called . Even the staff in the office were amazing.
Christopher B | Online Move InService was good..but i found the rates to be a bit high
Mark A | Expérience généraleABSOLUTELY HORRIBLE! Manager is nasty and outright rude and lazy. Facility is disgusting and the storage unit buildings need repairs! Did not maintain building roof or floor making belongings susceptible to severe water damage and mold!! Do not utilize this location! If your belongings are here go and get them out and check for damage because of the staffs proven negligence!!! Worst experience of my life!!!
Amber J | Expérience généraleAll good here
Dennis c | Expérience généraleWill always call on them
Wanda T | Expérience généraleVery helpful and friendly staff!
Stephanie D | Premières impressionsPricing is outrageous for a small unit. Raised the prices twice within in one month.
Frank L | Expérience généraleOnly needed a storage space for a short period, it served us well!
Thomas T | Expérience généraleThe staff was very kind and knowledgeable
Janaye M | Expérience généraleThe staff is helpful but having to wait 15 or more minutes in line because there is only 1 employee kinda sucks.
CHRISTOPHER M | Expérience généraleAll of the above plus Tammy and her staff were very friendly and helpful.
CARLA B | Expérience généraleVery uncomfortable with a unit a few down strange man working out of his unit and wondering staff went to check the unit but never handled the situation
anna r | Premières impressionsFirst off they held money (110,9$) on a canceled unit for just under 4 weeks after numerous calls. It wasn't resolved until I went into the location.. another deposit on the unit I emptied and notified the attendant on September 5th(Labor day) wasn't apparently closed on their records til the 9th. I called to see where my deposit was on the 14th and they told me the money was released but now here we are the 21st and the 119,95$ is still not in my account. I am not a happy man and I do want my money.. please call me I want this resolved yesterday.. my name is Jacob Burger the unit number was C173.. I don't want to waste my time taking this further. My number is 734 799 6zero 1 one
jacob B | Expérience généraleThe older lady that works there is extremely rude to people. The storage lift gate was in need of serious repairs.
Thomas H | Expérience généraleRates became high. I had an end unit, the outside wall was rusted out at the bottom. All my belongings inside were covered in dirt, spiders, their webs and other debris. They put a mouse/rat trap inside my unit.
Mary B | Expérience généraleGreat service friendly staff and helpful
juan m | Expérience généraleStaff is amazing!!!! Especially Tammy and Denise!!!!
JILL C | Expérience généraleTammy Corley is AMAZING!!
brittney h | Premières impressionsAs this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.
Amanda G | Online Move InStorage facilities are very clean.
jayna g | Expérience généraleAbsolutely no worries, repeat customer, well run shop!
James H | Premières impressionsSomeone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.
Damon C | Expérience généraleVery helpful.
Corinne S | Premières impressionsVery Friendly and easy. Understanding staff.
glenda h | Premières impressionsThe staff was so helpful and knowledgeable.
Heather R | Premières impressionsDennis was wonderful to deal with. She is so pleasant and jovial.
CLINTON H | Expérience généraleExcellent customer service
julie s | Expérience généraleAmanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend
Chastity C | Premières impressionsMerci.
Matthew B | Premières impressionsI never rented a storage unit. Never seen the storage unit.
Donna F | Expérience généraleStaff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.
lori p | Expérience généraleYour staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.
Sarah B | Premières impressionsBed bugs mice and cockroaches
BRITTANY g | Expérience généraleWe had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.
Lyndsay B | Expérience généraleNice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Je les recommande fortement.
Caitlin W | Expérience généraleThey were nice people. And very health ful
tasha b | Premières impressionsIt should be cooled. It was too hot in the facility!
Corinne D | Premières impressionsThe manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.
Tom B | Premières impressionsGreat Uhaul facility. Everyone was very friendly and helpful.
Richard P | Expérience généraleGreat Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit
Jessica M | Premières impressionsThey are always friendly when you go in there.
Terrie M | Premières impressionsMy issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.
Lyndsay B | Premières impressionsThe staff were super accommodating and I really appreciated that.
kevin c | Expérience généraleWhy Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic
DOUGLAS Z | Expérience généraleStorage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.
JOHNATHAN H | Expérience généraleScott was very knowledgeable, helpful and friendly.
Andrew S | Premières impressionsThe staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!
Andrew O | Premières impressionsThe people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.
Caitlin W | Premières impressionsGreat experience
Kayla R | Expérience généraleWould recommend
Amanda W | Expérience généraleThe people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.
Andrew B | Premières impressionsInteresting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.
DAVID L | Expérience généraleNo comment
Robert M | Expérience généraleThe staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.
Dalia F | Premières impressionsNo comment .
Robert M | Premières impressionsVery satisfied
Phylis D | Expérience généraleStaff was always friendly and willing to help or answer any questions I might have.
Vincent P | Expérience généraleI was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Merci.
Jessica M | Expérience généraleWhen I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.
Lisa R | RéservationAfter going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.
Donald F | Expérience généraleNice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.
Heather B | Expérience généraleAfter promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue
MICHELLE P | Expérience généraleI am satisfied with the service I received
Christina W | RéservationService people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic
daniel a | RéservationN/P
RAY M | Expérience généraleThis is the third time I have used this facility. Always great service!
MARQUE H | Expérience générale