Évaluations des clients U-Haul Moving & Storage of Monroe
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Monroe
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David L. le
These folks have always been very helpful. I’ve rented multiple things including storage and box’s. Moving sux but they were awesome.
Joseph N. le
Great customer service
Laurie M. le
Beyond expectations! And I’m a perfectionist and germaphobic ??
Robert S. le
Steve and the crew are awesome. Great customer service!
frank S. le
The people were great. Your computer system was terrible. It took me over an hour and finally they took my info and emailed my receipt to me. You need to update your IT dept.
Curtis D. le
Not a thing they were awesome.
Teresa C. le
Young gentleman that helped us was excellent. Came right out since we had gotten it from somewhere else he had to call in and he was very professional and helpful.
Dawnalyn G. le
I truly enjoy doing business with Monroe Uhaul! Everyone is always very helpful and they go above and beyond to keep customers satisfied. I truly appreciate everything the staff has done for us
Jessica M. le
Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit
Robert S. le
This location has outstanding customer service
James H. le
check the window wipers and the air seals around the doors ' the 15 foot truck was not what i would have chosen to haul a car carrier it was junk tended to drift as it was empty a standard pick up would have been better like a F150 as I have towed cars all over the US using my F150 also towed 27 FT campers
Keithwilliam Z. le
Quick, efficient. & helpful. They made my move go smoothly as possible! Thanks!
Cynthia B. le
The manager does a great job! Very thorough
Eddie A. le
Great customer service!
SHARRON P. le
It would be helpful sometimes to be able to speak directly to the local store employees rather than waiting and choosing an option on the nationwide phoneline.
Terrie M. le
They are always friendly when you go in there.
Lyndsay B. le
My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.
CHRISTINA B. le
When I went in in the morning the young man was very kind and pre-registered me. But when I went in the afternoon the young girl did not go out the truck with me to inspect the truck with me. She sent me a link to register on my phone and I did. I mentioned to her that it was nice that it showed the outside of the truck so you can see if there was damage. She told me to just agree with everything because they check everything out before they rent them. I’m so happy I did it myself because the inside was disgusting. There is something sticky on the passenger side seat which I took a picture of and sent it on the app. The cupholders hair drinks stains and crumbs from somebody eating. I only had the truck for a hour and a half. Didn’t even go 10 miles. When I dropped the truck off she didn’t come out and look at the mileage or make sure it was clean with me. She just took the keys and I left . When I got home I look at my email at 7:30 and noticed I was charged $6?.?? I was confused why it was so much so I looked at the details of the bill and she changed me a $25 cleaning fee. I called corporate and the refund me the $25. But I won’t be going back to this location again or will I refer anyone.
Matt S. le
We will not rent another truck unless it has speed control. This one did not have speed control and was very tiring on drivers leg.
Anthony J. le
I was overcharged $1053 to my card because of an error entering my mileage upon return of the truck. Steve the store manager worked with me and was great in making sure I received a refund. This happened over a holiday weekend and so over 1000$ of my own money was unavailable to me for 7 days. We are all human and I understand mistakes and appreciate steve working to fix the issue. I think it would be better customer service if you had your employees contact the customer before charging them an outrageous amount when something doesnt seem right. I had a truck for 12 hours and estimated 40 miles driving. When the person entered over 1000 miles in the computer there should have been a red flag. I just feel like I could have been saved a lot of time and stress if the situation was handled differently.
Russell S. le
There was someone there to assist with hooking up the trailer, but when we returned it there was no one willing to help unhook it.
Timothy Z. le
The guys behind the counter were very friendly and made the rental process enjoyable.
Lexi L. le
Poor follow through. I returned the vehicle an hour before due, put the keys in the hands of store representative, was told that I was all set, and then was charged for a second day of use. I called the store location and they won't answer the phone. I called U-Haul customer service and they also couldn't get store to answer the phone. Hoping that U-Haul customer service will rectify the situation. Very sloppy business practice.
kevin c. le
The staff were super accommodating and I really appreciated that.
DOUGLAS Z. le
Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic
JOHNATHAN H. le
Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.
Andrew S. le
Scott was very knowledgeable, helpful and friendly.
Andrew O. le
The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!
Caitlin W. le
The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.
Kayla R. le
Great experience
Amanda W. le
Would recommend
Andrew B. le
The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.
DAVID L. le
Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.
Robert M. le
No comment
Dalia F. le
The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.
Robert M. le
No comment .
Phylis D. le
Very satisfied
Vincent P. le
Staff was always friendly and willing to help or answer any questions I might have.
Jessica M. le
I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Thank you!
Lisa R. le
When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.
Donald F. le
After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.
Heather B. le
Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.
MICHELLE P. le
After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue
Christina W. le
I am satisfied with the service I received
daniel a. le
Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic
RAY M. le
N/P
MARQUE H. le
This is the third time I have used this facility. Always great service!