Customer Reviews for U-Haul Moving & Storage of Monroe

Évaluation :

2

Wasn't told certain things. Charged a fee because I didn't know about after hours check in, returned the truck 18 hrs early. Put gas in it and it was more than what was in there and was told did I take a picture! Guess, that should of been told to me as well. 220 later I'll never rent a truck again. I've rented previous several trucks and never have had these outrages fees, bull crap said to me and when your manager didn't like the questions nor my tone hung up on me repeatedly as I asked for her bosses name and hers ( Tammy ). I also required another storage unit elsewhere a few months ago. Just cause of the fact, this location in Monroe mi is ridiculous as far as locks, lock smiths, fees, cleanliness and or how the back looks as far as glass broken trailers put here there. I've had this uhual storage for 5 years now and so fed up I've went to pirates cove. Bigger unit and cheaper, employees are not rude, area is free of clutter and or debri and glass! So eventually I'll be there fully and ending my service with uhaul after this rental fiasco and how rude and incompetent the employees are!

Évaluation :

5

Very helpful.

Évaluation :

2

I sent an email to customer service detailing me experience.

Évaluation :

5

Make sure trailer is clean.

Évaluation :

5

Have more associates working the counters.

Évaluation :

5

My experience with this location was great. Good, knowledge, people who did their jobs efficiently.

Évaluation :

5

Change website picture of vehicle towing equipment as It is not a flatbread.

Évaluation :

5

Can't think of any improvements. Well done!

Évaluation :

5

Very Friendly and easy. Understanding staff.

Évaluation :

5

The app to return the truck was Not user friendly, and the operators were not helpful at all, it's Ridiculous you have to pay 20 $to return the vehicle

Évaluation :

3

I reserved the truck almost 3 wks prior me needing it. Reserved it at the Inkster, MI location. The night before UHaul called me to confirm and tell me my 20' truck would need to be picked up in Taylor, MI now instead of the Inkster, MI UHaul location. At about 7:30 a.m. on Friday, Sept. 25th, UHaul calls me to tell me they don't have a truck for me to pick up at Taylor location now. I can either go to Monroe, MI which is about 40 miles from my house or Ann Arbor, MI which is probably 30 miles to pick up a truck. What kind of customer service is this!! I wasn't about to leave my car in Monroe or Ann Arbor when I picked up the truck. So I had to find someone to drive me to Monroe. Which was not easy for me to find someone. Not only did UHaul inconvenience me but this change in pick up locations screwed up my entire day of moving because I had to get a ride 40 miles to get the damn truck. Yes, they gave me a 50 $credit on my bill, BIG DEAL!!! You inconvenienced me a GREAT DEAL. I'm very disgusted with the fact I reserved online ahead of time and the morning I plan to move UHaul calls and inconveniences me by NOT HAVING the truck I reserved at the location or near the location of the original rental. Not very good customer service and not a good way to do business!!!

Évaluation :

5

Quick and easy drop off.

Évaluation :

5

Very accommodating and friendly! Thanks!

Évaluation :

5

The experience was wonderful

Évaluation :

1

customer service was horrible, the manager should be fired, my truck leaked on a 1400 mile trip from Florida to Michigan from heavy rain storms. manager was rude and did not apologize for our property that had gotten wet. claim was filed and denied. family photos stained and ruined and un replaceable items lost..so disappointed!!!!!!

Évaluation :

5

The staff was so helpful and knowledgeable.

Évaluation :

1

Received the vehicle with less than a full tank brought it up to staff. They were unwilling to assist

Évaluation :

5

neads p&m

Évaluation :

4

No problems from start to finish, friendly staff, knew what I needed and ask me questions for any extra equipment that I could need.

Évaluation :

5

All went well employs were kind and helpful. Job well done.

Évaluation :

4

The staff is nice

Évaluation :

5

The truck was filled with dirt and I had to clean it and I took pictures and the tire had to be changed at my house after it got loaded because the tire went flat as we were loading it and they did not even offer to take ant money off the bill. You threaten to charge 25 dollars if we do not clean it but if I have to clean it you dont offer to give me 25 for doing your job

Évaluation :

5

The staff was wonderful. Very pleasant n prompt. Got me in and out. Best experience by far. Great job.

Évaluation :

5

Everything was good and I don't see how you could make it better.

Évaluation :

5

Dennis was wonderful to deal with. She is so pleasant and jovial.

Évaluation :

2

Clean the vehicles better . Bad body odor . And hire more people to be able to answer the phone . Nice people work here but they need more help .

Évaluation :

2

I was charged 28 dollars for fuel when I only drove 13 miles

Évaluation :

5

The staff were great and very helpful

Évaluation :

5

Have van cab area cleaned, especially inside. Windshield inside was pretty bad. But i cleaned it so i could see better. All in all a good experience..

Évaluation :

5

Excellent customer service

Évaluation :

5

Rien

Évaluation :

5

IP lights didn't work.

Évaluation :

2

When I placed the order online, I ordered an appliance dolly. They told me there are none available. I had to go out and buy a dolly.

Évaluation :

5

Everything was great. Absolutely no problems from start to finish.

Évaluation :

3

Make sure your rentals are clean and the oil is checked. I took it upon myself to spray wash the windows before I turned the vehicle in.

Évaluation :

4

Uhaul has been great to me as a customer. I will use your service at every opportunity.

Évaluation :

5

The crew did an excellent job, even though they were short manned.

Évaluation :

4

The employee was friendly and everything was quick and efficient.

Évaluation :

4

I reserved it less than 4 miles away from my home about 2 weeks in advance of needing it. Then las t minute I get a text saying I had to travel over 20 miles away to pick it in another city. I was "That happens sometimes" yet I was guaranteed the reservation near where I lived. My drop off location was very good and when I turned it in 1 day early the general manager was thankful as he needed it for another customer who was waiting in the store.

Évaluation :

5

Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend

Évaluation :

5

We were pleased that Uhaul was able to get us the truck and the charges were very fair. Thank you for the assist in moving my in-laws to Michigan..

Évaluation :

5

Just have more 5' x 8' cargo trailers available.

Évaluation :

5

Couldn't have even easier to schedule,use and return.

Évaluation :

5

Our apartments entire housing development for all buildings were flooded which was equal to about 28 apartments! It was a disaster the company gave us 4 days to move and uhaul was the only positive and saving entity to our nightmare. I needed accommodation for time without a lot of money they had trucks booked by key to one customer handing off to the next and they somehow were still able to help!! And that is why I continue to stay with uhaul as my main moving resource for transportation and storage!! Thanks uhaul!!

Évaluation :

5

Was really easy and both employees I dealt with were professional and helpful.

Évaluation :

5

26' truck was a piece of junk. Wipes only worked on high speed, washer fluid did not work or was empty. There was a horrible vibration at 50 mph and the front end shook and bounce so bad everything in the cab rattled. My son who is a diesel mechanic drove it back to Monroe Mi and he even said how bad it was. Also his girlfriend rode in the truck and she had to sit in the middle seat because the otter passenger seat belt kept locking up and she could not move Tom Ford 734-755-1943

Évaluation :

5

Merci.

Évaluation :

4

They were scheduled to open at 7, but didn't open until 8. Customers were waiting outside for an hour.

Évaluation :

5

Niklas at the Monroe store was great.

Évaluation :

5

UHaul flagged my name because I charged back an extra day on a one-day rental that they refused to refund. I had to pay for this before they would let me rent, but I was in a bind because I needed a truck, and no real competition exists. I hate UHaul and everything they stand for.

Évaluation :

5

Inform of products available like the mattress bags.

Évaluation :

5

Merci!

Évaluation :

5

This has nothing to do with either location. But the type of hitch connection on this trailer is horrible. It rattles so much while driving that it caused some of us to get a headache. I would look at changing the hitch connection to a more secure one.

Évaluation :

5

The staff were very friendly and helpful going the extra mile helping to get the right size truck for our needs.

Évaluation :

5

Worked with Denise on one occasion and Brittany on another. Both were great! Highly recommend this location to others!

Évaluation :

5

Everything went extremely well! It was a pleasure doing business.

Évaluation :

3

Put air fresheners in vehicles that have Cigarette smell. Fix your website so a person renting can locate all their information.

Évaluation :

1

I never rented a storage unit. Never seen the storage unit.

Évaluation :

3

This truck I used was a complete pile. Iam a mechanic myself and I'll tell you the truck was not safe, not nearly safe enough to lend out to a stranger to drive any long distance.

Évaluation :

2

Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.

Évaluation :

5

Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.

Évaluation :

4

It should be cooled. It was too hot in the facility!

Évaluation :

4

They are always friendly when you go in there.

Évaluation :

1

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.