Wasn't told certain things. Charged a fee because I didn't know about after hours check in, returned the truck 18 hrs early. Put gas in it and it was more than what was in there and was told did I take a picture! Guess, that should of been told to me as well. 220 later I'll never rent a truck again. I've rented previous several trucks and never have had these outrages fees, bull crap said to me and when your manager didn't like the questions nor my tone hung up on me repeatedly as I asked for her bosses name and hers ( Tammy ). I also required another storage unit elsewhere a few months ago. Just cause of the fact, this location in Monroe mi is ridiculous as far as locks, lock smiths, fees, cleanliness and or how the back looks as far as glass broken trailers put here there. I've had this uhual storage for 5 years now and so fed up I've went to pirates cove. Bigger unit and cheaper, employees are not rude, area is free of clutter and or debri and glass! So eventually I'll be there fully and ending my service with uhaul after this rental fiasco and how rude and incompetent the employees are!Jennifer B.
Customer Reviews for U-Haul Moving & Storage of Monroe
Pour nous contacter
Monroe, MI 48162
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very helpful.Corinne S. | Premières impressions
I sent an email to customer service detailing me experience.TAMMI C.
Make sure trailer is clean.MICHAEL WAYNE R.
Have more associates working the counters.David K.
My experience with this location was great. Good, knowledge, people who did their jobs efficiently.THOMAS MERLIN H.
Le client n'a pas laissé de commentaire.MARK JAMES H.
Change website picture of vehicle towing equipment as It is not a flatbread.STEVEN MICHAEL G.
Can't think of any improvements. Well done!BRIAN WILLIAM B.
Le client n'a pas laissé de commentaire.Karyn S.
Very Friendly and easy. Understanding staff.glenda h. | Premières impressions
Le client n'a pas laissé de commentaire.ALISON YOUNG C.
The app to return the truck was Not user friendly, and the operators were not helpful at all, it's Ridiculous you have to pay 20 $to return the vehicleGERRY ALLEN C.
Le client n'a pas laissé de commentaire.ROBERT DAVID M.
Le client n'a pas laissé de commentaire.TIMOTHY DAVID H.
Le client n'a pas laissé de commentaire.MARY MADELYN C.
I reserved the truck almost 3 wks prior me needing it. Reserved it at the Inkster, MI location. The night before UHaul called me to confirm and tell me my 20' truck would need to be picked up in Taylor, MI now instead of the Inkster, MI UHaul location. At about 7:30 a.m. on Friday, Sept. 25th, UHaul calls me to tell me they don't have a truck for me to pick up at Taylor location now. I can either go to Monroe, MI which is about 40 miles from my house or Ann Arbor, MI which is probably 30 miles to pick up a truck. What kind of customer service is this!! I wasn't about to leave my car in Monroe or Ann Arbor when I picked up the truck. So I had to find someone to drive me to Monroe. Which was not easy for me to find someone. Not only did UHaul inconvenience me but this change in pick up locations screwed up my entire day of moving because I had to get a ride 40 miles to get the damn truck. Yes, they gave me a 50 $credit on my bill, BIG DEAL!!! You inconvenienced me a GREAT DEAL. I'm very disgusted with the fact I reserved online ahead of time and the morning I plan to move UHaul calls and inconveniences me by NOT HAVING the truck I reserved at the location or near the location of the original rental. Not very good customer service and not a good way to do business!!!KATHY ANN M.
Le client n'a pas laissé de commentaire.SHANE MICHAEL V.
Quick and easy drop off.KEITH WILLIAM F.
Le client n'a pas laissé de commentaire.DANIEL EMMETT H.
Very accommodating and friendly! Thanks!Robert S.
The experience was wonderfulDARLENE SUE J.
Le client n'a pas laissé de commentaire.Daniel B.
customer service was horrible, the manager should be fired, my truck leaked on a 1400 mile trip from Florida to Michigan from heavy rain storms. manager was rude and did not apologize for our property that had gotten wet. claim was filed and denied. family photos stained and ruined and un replaceable items lost..so disappointed!!!!!!John B.
The staff was so helpful and knowledgeable.Heather R. | Premières impressions
Received the vehicle with less than a full tank brought it up to staff. They were unwilling to assistROBERT JAMES J.
neads p&mMICHAEL PATRICK K.
Le client n'a pas laissé de commentaire.JILL MARIE H.
No problems from start to finish, friendly staff, knew what I needed and ask me questions for any extra equipment that I could need.CARLOS V.
Le client n'a pas laissé de commentaire.MARK ALAN K.
All went well employs were kind and helpful. Job well done.Rob S.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.Andrew V.
The staff is niceTERRY SHANE C.
The truck was filled with dirt and I had to clean it and I took pictures and the tire had to be changed at my house after it got loaded because the tire went flat as we were loading it and they did not even offer to take ant money off the bill. You threaten to charge 25 dollars if we do not clean it but if I have to clean it you dont offer to give me 25 for doing your jobREBECCA ANNE C.
Le client n'a pas laissé de commentaire.GREGORY ALLEN S.
Le client n'a pas laissé de commentaire.steve M.
The staff was wonderful. Very pleasant n prompt. Got me in and out. Best experience by far. Great job.HEIDI LYNN L.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.JACOB MICHAEL R.
Everything was good and I don't see how you could make it better.JAMES LOUIS R.
Le client n'a pas laissé de commentaire.Shane S.
Dennis was wonderful to deal with. She is so pleasant and jovial.CLINTON H. | Expérience générale
Le client n'a pas laissé de commentaire.AMY ELIZABETH S.
Clean the vehicles better . Bad body odor . And hire more people to be able to answer the phone . Nice people work here but they need more help .ERIC WAYNE C.
I was charged 28 dollars for fuel when I only drove 13 milesRODNEY RANDALL G.
The staff were great and very helpfulStacie A.
Have van cab area cleaned, especially inside. Windshield inside was pretty bad. But i cleaned it so i could see better. All in all a good experience..James H.
Excellent customer servicejulie s. | Expérience générale
Le client n'a pas laissé de commentaire.CLINTON H. | Premières impressions
IP lights didn't work.Dennis O.
Le client n'a pas laissé de commentaire.merlene p. | Expérience générale
When I placed the order online, I ordered an appliance dolly. They told me there are none available. I had to go out and buy a dolly.Matthew F.
Everything was great. Absolutely no problems from start to finish.Robert N.
Make sure your rentals are clean and the oil is checked. I took it upon myself to spray wash the windows before I turned the vehicle in.Robert L.
Le client n'a pas laissé de commentaire.JUSTIN RAY A.
Uhaul has been great to me as a customer. I will use your service at every opportunity.MARK G.
Le client n'a pas laissé de commentaire.Rob S.
Le client n'a pas laissé de commentaire.Stephen H.
The crew did an excellent job, even though they were short manned.JAMES WILLIAM C.
Le client n'a pas laissé de commentaire.Paige S.
The employee was friendly and everything was quick and efficient.Brian B.
I reserved it less than 4 miles away from my home about 2 weeks in advance of needing it. Then las t minute I get a text saying I had to travel over 20 miles away to pick it in another city. I was "That happens sometimes" yet I was guaranteed the reservation near where I lived. My drop off location was very good and when I turned it in 1 day early the general manager was thankful as he needed it for another customer who was waiting in the store.Sean M.
Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommendChastity C. | Premières impressions
Le client n'a pas laissé de commentaire.GUADALUPE L.
Le client n'a pas laissé de commentaire.Logan S.
Le client n'a pas laissé de commentaire.xaiver D.
Le client n'a pas laissé de commentaire.ROBERT ANDREW T.
We were pleased that Uhaul was able to get us the truck and the charges were very fair. Thank you for the assist in moving my in-laws to Michigan..Mark G.
Just have more 5' x 8' cargo trailers available.Philip S.
Le client n'a pas laissé de commentaire.Ashley J.
Le client n'a pas laissé de commentaire.JERRYMICHAEL H.
Couldn't have even easier to schedule,use and return.James R.
Our apartments entire housing development for all buildings were flooded which was equal to about 28 apartments! It was a disaster the company gave us 4 days to move and uhaul was the only positive and saving entity to our nightmare. I needed accommodation for time without a lot of money they had trucks booked by key to one customer handing off to the next and they somehow were still able to help!! And that is why I continue to stay with uhaul as my main moving resource for transportation and storage!! Thanks uhaul!!Nichole H.
Was really easy and both employees I dealt with were professional and helpful.Damion L.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Heather P.
Le client n'a pas laissé de commentaire.DANIEL MARK W.
Le client n'a pas laissé de commentaire.Ronnie V.
26' truck was a piece of junk. Wipes only worked on high speed, washer fluid did not work or was empty. There was a horrible vibration at 50 mph and the front end shook and bounce so bad everything in the cab rattled. My son who is a diesel mechanic drove it back to Monroe Mi and he even said how bad it was. Also his girlfriend rode in the truck and she had to sit in the middle seat because the otter passenger seat belt kept locking up and she could not move Tom Ford 734-755-1943Thomas F.
Merci.Matthew B. | Premières impressions
They were scheduled to open at 7, but didn't open until 8. Customers were waiting outside for an hour.Donita A.
Le client n'a pas laissé de commentaire.MARTIN CONRAD D.
Le client n'a pas laissé de commentaire.Grant H.
Niklas at the Monroe store was great.Shawn S.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Dawn G.
UHaul flagged my name because I charged back an extra day on a one-day rental that they refused to refund. I had to pay for this before they would let me rent, but I was in a bind because I needed a truck, and no real competition exists. I hate UHaul and everything they stand for.Charles K.
Inform of products available like the mattress bags.Gregory S.
Le client n'a pas laissé de commentaire.Ralph R.
Le client n'a pas laissé de commentaire.Jomary J.
Le client n'a pas laissé de commentaire.MARC TRIFONE I.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.DEBORAH D.
This has nothing to do with either location. But the type of hitch connection on this trailer is horrible. It rattles so much while driving that it caused some of us to get a headache. I would look at changing the hitch connection to a more secure one.NICHOLAS ANTHONY H.
The staff were very friendly and helpful going the extra mile helping to get the right size truck for our needs.PETER TOWNSEND B.
Worked with Denise on one occasion and Brittany on another. Both were great! Highly recommend this location to others!TAMMIE BRANHAM K.
Le client n'a pas laissé de commentaire.MARTIN RALPH L.
Everything went extremely well! It was a pleasure doing business.Michael T.
Le client n'a pas laissé de commentaire.KENNETH B.
Le client n'a pas laissé de commentaire.VIPUL SURESH D.
Le client n'a pas laissé de commentaire.KEVIN MICHAEL E.
Put air fresheners in vehicles that have Cigarette smell. Fix your website so a person renting can locate all their information.Kurt N.
I never rented a storage unit. Never seen the storage unit.Donna F. | Expérience générale
Le client n'a pas laissé de commentaire.LEONARD CASIMER B.
This truck I used was a complete pile. Iam a mechanic myself and I'll tell you the truck was not safe, not nearly safe enough to lend out to a stranger to drive any long distance.DUSTIN CHARLES R.
Le client n'a pas laissé de commentaire.MATTHEW SCOTT S.
Le client n'a pas laissé de commentaire.KEVIN JAMES W.
Le client n'a pas laissé de commentaire.Victoria L. | Expérience générale
Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.lori p. | Expérience générale
Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.Sarah B. | Premières impressions
It should be cooled. It was too hot in the facility!Corinne D. | Premières impressions
They are always friendly when you go in there.Terrie M. | Premières impressions
When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.Lisa R. | Réservation
I am satisfied with the service I receivedChristina W. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!