Customer Reviews for U-Haul Moving & Storage of Monroe

3058 évaluations

1649 N Telegraph Rd   Monroe, MI 48162
(@ Stewart)

(734) 241-7170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(734) 241-7170

1649 N Telegraph Rd
Monroe, MI 48162
(@ Stewart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Denise was very helpful and accommodating when I had to upgrade my vehicle.

TIMOTHY HAROLD H. 
Évaluation :
5

Nothing, Your staff did a great job at helping me pick out the right equipment for what I had to take care of. Merci.

CHRISTOPHER WAYN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
2

I had an 1130pm pickup needed to move over 50 heavy appliances and the appliance dolly that I paid to rent and was supposed to be in the truck wasn't there and they knew it wasn't because the location only has one dolly! The interior of the box area was dirty. Then they charged me for 8 gallons of gas when the needle was exactly where it was when I picked it up and I showed them the pictures. I'll be using Penske from now on.

Dustin K. 
Évaluation :
5

Again the surge brakes on the trailer we're not working effectively so this was passed on to the receiving facility. The receiving facility was fantastic very polite easy in and out.

Scott G. 
Évaluation :
2

Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.

lori p.  |  Expérience générale 
Évaluation :
5

I had very good service but I got a furniture dolly and I had to put it in my car myself...I recently had surgery and it was difficult....when I returned it however, the nice gentleman got it out of my car for me

PAULA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN ALAN Y. 
Évaluation :
5

Very easy to rent from here and quick return

CHRISTOPHER DILL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrianne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE JAY L. 
Évaluation :
5

Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.

Sarah B.  |  Premières impressions 
Évaluation :
2

They didn't seem the Friendliest nor explain things very well about the contract also it was very clear that they are not going over an inspecting they equipment when it's returned or rented because ours was n bad condition an uthey refused to fix the problem or trade the equipment out was not a good experience but the location we returned to was very good an explained everything n apologized for the others mistakes

Jeffery C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ANTHONY S. 
Évaluation :
5

There was cat hair all over both the driver and passenger seats. I noticed this when I was getting out of the vehicle. Personally I think that is gross. I love animals, but I do not enjoy being in contact with someone else's animal fur.

Elizabeth T. 
Évaluation :
5

Every employee I dealt with was super nice to me and leaving and return could not have been easier!

Douglas L. 
Évaluation :
5

Rien

Philip M. 
Évaluation :
4

Trailer roof liked and door was extremely hard to raise and lower Unit should be retired

KENNETH NORMAN K. 
Évaluation :
3

Need more staff

Mark W. 
Évaluation :
5

Nothing everything was great

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Customer service was excellent for both pick up and drop off. The person was right there to hook up the trailer when I picked it up and when I dropped it off it was the same way. Have rented from this location before and have always had great service..

Dale C. 
Évaluation :
5

This location was helpful

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON ERIC R. 
Évaluation :
5

Only trailer available was an hour away. Also your systems were down when I tried to turn my trailer in and I wasted an hour on hold, and more time trying to use your broken app. Please reduce hold times, and change your phone lines so that when the system crashes, we don't waste our time waiting on hold. Also your system crashes way too much. I expect to be able to turn in my equipment 24/7.

Amy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON LEE H. 
Évaluation :
5

Thank you Denise!,

SHERYL GAYLE B. 
Évaluation :
5

You could refund me 10$ for gas (which there was NOT a quarter tank) and lower your rates, especially since I had the truck for 1,5 hours.

Susan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Excellent customer service. Extremely clean vehicle. A++++

Mary K. 
Évaluation :
3

I placed my reservation on Thursday to pick up a 10ft truck and a appliance dolly. When I got there the truck was there and in awesome shape, but the appliance dolly they did not have. I asked why they could not have told me this sooner, and the girl upfront could not give me a explanation. I then asked if they get a list of people renting things from them in the days ahead and she told me no they don't. I find that really weird. I mean if they don't then what happens when they double book someone. So in the end I got the truck but no dolly, and all I got back for inconvenience is 5 $off. They returned the 10 $for the rental of the appliance dolly. Also, but that should be automatically done, if they don't have something that I paid for. Very disappointed in the way this was handled and why I wasn't told ahead of time. Also I tried getting a different dolly and they did not have any other dollys besides and furniture dolly. I need a 2 wheel dolly and not a 4 wheel dolly.

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T. 
Évaluation :
5

I feel bad because I didn't catch the name of the man we cashed out with and picked up the truck from but his demeanor was pleasant and welcoming, he had long hair in a ponytail, that's all I could remember but he was awesome! Great customer service!

Laurie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
3

Maybe not unhook the trailer from behind my truck when there is a moving truck blocking the front of me as well.

DAVID JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL LYNN W. 
Évaluation :
3

I was overcharged a day and no one answers the phone during business hours in Monroe location.!

Todd M. 
Évaluation :
5

Easy check in and organized

Patrick W. 
Évaluation :
5

Everything was perfect in a great location but needs more space

DEREK D. 
Évaluation :
5

The truck only had a hair over 1/4 tank so I had to fill up right away. Not convenient

Travis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Staff is very polite, considerate and attentive. The vehicle size recommendation was perfect for my needs.

EDWARD CHARLES G. 
Évaluation :
5

You guys were great. Also the employee who cashed me out today is super cute. Okay thanks

ALEXIS R. 
Évaluation :
5

Did what I needed it to do and it was not dirty.

ROBERT LEE J. 
Évaluation :
5

Your team does a great job

GREGORY THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN ANDREW P. 
Évaluation :
5

For the car dollies there clean but need to make sure that the pivot points are maintained a bit better

KENNETH HAROLD G. 
Évaluation :
5

Very nice people helped me a lot for being new

DESTINY MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS ERNESTINE C. 
Évaluation :
1

Bed bugs mice and cockroaches

BRITTANY g.  |  Expérience générale 
Évaluation :
5

It would be great if all large trucks had backup cameras

DIANA JEAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHEN DAVID P. 
Évaluation :
5

Excellent service from staff at both u-haul sites I went to, pickup in Monroe, Mi and drop off in Toledo, Oh. I do have a suggestion, though. It would be beneficial to add or install another step or runner for easier access when climbing into the larger sizes trucks. For those who are either overweight or with leg and back problems it would help out tremendously. Thankyou! I've been very satisfied with the help and service I've gotten from the first time of calling to reserve a truck and throughout.

Cindy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER FRED E. 
Évaluation :
5

Girl was very good especially since two guys called in sick

DAVID ELLIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN MARK S. 
Évaluation :
5

Both of the women that helped me with my rental were extremely helpful and kind. Went above and beyond what I would have expected. They couldn't have made it a better experience.

ADAM PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
5

Attendants were very friendly.

BRENT DOUGLAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer M. 
Évaluation :
2

Need to have more knowledgeable representatives working the counter. I almost took my business elsewhere. It took him 45+ minutes to get me a trailer rented to no fault of my own. If he wouldn't have gotten ahold of the general manager he would have turned me away. Poor customer service. I am a repeat customer, and have rented a 6x12 enclosed trailer countless times, and 26' box trucks a few times. This is the worst I have ever seen this place. Extremely unorganized. I will no longer conduct business at the Telegraph Monroe location.

CHARLES STEVEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEGAN ELIZABETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARRED MATTHEW M. 
Évaluation :
1

Horrible experience overcharged me twice

Wesley R. 
Évaluation :
5

Same as above

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda D. 
Évaluation :
2

Learn to keep track of how much gas and miles are in the trucks and stop ripping people off.

JOSHUA MICHAEL D. 
Évaluation :
5

Excellent customer service! Thank you.

Mark L. 
Évaluation :
5

I've rented from U-Haul for years, and I have to say that the Monroe, MI location is the best managed location I've ever been to. The General Manager and her team are knowledgeable, servant oriented and friendly! Well done!

Tim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlin M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DARREL DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

I wish I could remember the names of the representatives at the desk on Saturday at the Monroe location, when I picked up and dropped off the trailer. They went above and beyond to make sure all was okay. I've never rented a trailer from U-Haul, but will consider it again in the future if needed. Thanks for the smooth and easy process to get me ony way and return.

JAMES WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN JACOB M. 
Évaluation :
5

The lady working at this location.one did my paperwork and the other hooked up the trailer.they had me on the road in less than 30 minutes. People like that they keep repeat customers coming back.

FLOYD J. 
Évaluation :
5

Sauda Taylor was fantastic. My only issue was the ability to contact each of the individual locations directly. Their phone numbers get routed through the central site and the wait time can be long for a simple request or to return a call. Everyone was very professional and clearly well trained.

FELICIA MICHELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS PAUL F. 
Évaluation :
5

No improvement needed.

DEBRA MARCHELLE W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH ARLENE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES DWAYNE H. 
Évaluation :
5

Was in and out very quickly, a sales pro myself I was asked if I needed any other items to help my move.

CHRISTOPHER LEE Q. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

I'm happy with the people that you have working for U-Haul and I will be back

GEORGE STACY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W.  |  Premières impressions 
Évaluation :
5

Great customer service. Fast. Easy. Thanks:)

SHEREEANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD THOMAS S.  |  Expérience générale 
Évaluation :
5

Obviously new leadership here. These ladies were on the ball. Friendly, courteous, and top notch customer service.

RICHARD THOMAS S. 
Évaluation :
5

Extremely helpful and friendly. The women who helped me made the experience fun. They were very well informed, professional and kind. The service was great!!!

RENEE MARIE Z. 
Évaluation :
4

Difficulty locating a drop off point in Florida made the dispatch take longer than it should have. Having an up to date list of uhaul locations on hand would help. Employee was very diligent and helpful though.

jon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD THOMAS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh S. 
Évaluation :
5

Can't say enough how well we were treated by manager Sauda Taylor and her check-in staff when we recently rented a 15' cargo truck to complete a move from California. Sauda went out of her way to explain the rental procedure...we are both on the wrong side of 75...in a most courteous, helpful way that made the whole experience a positive one. The store is spotless and well-stocked, plus the truck was clean and in good working order. We both would not hesitate recommending this UHaul branch for any of the services they offer. Frank & Kate D. Monroe, MI.

KATHLEEN SHELBY D. 
Évaluation :
4

Have your phone and log schedule before pickup.

Christopher B. 
Évaluation :
5

The staff here was friendly. No issues.

Jodi H. 
Évaluation :
5

Very pleasant and each employee was helpful.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
2

We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.

Lyndsay B.  |  Expérience générale 
Évaluation :
5

Everything was great! Employees were very friendly.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya B.  |  Premières impressions 
Évaluation :
5

Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Je les recommande fortement. 

Caitlin W.  |  Expérience générale 
Évaluation :
5

They were nice people. And very health ful

tasha b.  |  Premières impressions 
Évaluation :
4

It should be cooled. It was too hot in the facility!

Corinne D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danielle r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer y.  |  Premières impressions 
Évaluation :
5

The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.

Tom B.  |  Premières impressions 
Évaluation :
5

Great Uhaul facility. Everyone was very friendly and helpful.

Richard P.  |  Expérience générale 
Évaluation :
5

Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit

Jessica M.  |  Premières impressions 
Évaluation :
4

They are always friendly when you go in there.

Terrie M.  |  Premières impressions 
Évaluation :
1

My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.

Lyndsay B.  |  Premières impressions 
Évaluation :
5

The staff were super accommodating and I really appreciated that.

kevin c.  |  Expérience générale 
Évaluation :
4

Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic

DOUGLAS Z.  |  Expérience générale 
Évaluation :
1

Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.

JOHNATHAN H.  |  Expérience générale 
Évaluation :
5

Scott was very knowledgeable, helpful and friendly.

Andrew S.  |  Premières impressions 
Évaluation :
5

The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!

Andrew O.  |  Premières impressions 
Évaluation :
5

The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.

Caitlin W.  |  Premières impressions 
Évaluation :
5

Great experience

Kayla R.  |  Expérience générale 
Évaluation :
5

Would recommend

Amanda W.  |  Expérience générale 
Évaluation :
1

The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.

Andrew B.  |  Premières impressions 
Évaluation :
5

Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.

DAVID L.  |  Expérience générale 
Évaluation :
5

No comment

Robert M.  |  Expérience générale 
Évaluation :
5

The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.

Dalia F.  |  Premières impressions 
Évaluation :
5

No comment .

Robert M.  |  Premières impressions 
Évaluation :
5

Very satisfied

Phylis D.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and willing to help or answer any questions I might have.

Vincent P.  |  Expérience générale 
Évaluation :
5

I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Merci.

Jessica M.  |  Expérience générale 
Évaluation :
1

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.

Lisa R.  |  Réservation 
Évaluation :
2

After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.

Donald F.  |  Expérience générale 
Évaluation :
5

Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.

Heather B.  |  Expérience générale 
Évaluation :
3

After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue

MICHELLE P.  |  Expérience générale 
Évaluation :
4

I am satisfied with the service I received

Christina W.  |  Réservation 
Évaluation :
3

Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic

daniel a.  |  Réservation 
Évaluation :
5

N/P

RAY M.  |  Expérience générale 
Évaluation :
5

This is the third time I have used this facility. Always great service!

MARQUE H.  |  Expérience générale 
Non reviews have been submitted for this location.

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