Customer Reviews for U-Haul Moving & Storage of Monroe

3120 évaluations

1649 N Telegraph Rd   Monroe, MI 48162
(@ Stewart)

(734) 241-7170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(734) 241-7170

1649 N Telegraph Rd
Monroe, MI 48162
(@ Stewart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Worked with Denise on one occasion and Brittany on another. Both were great! Highly recommend this location to others!

TAMMIE BRANHAM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN RALPH L. 
Évaluation :
5

Everything went extremely well! It was a pleasure doing business.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIPUL SURESH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN MICHAEL E. 
Évaluation :
3

Put air fresheners in vehicles that have Cigarette smell. Fix your website so a person renting can locate all their information.

Kurt N. 
Évaluation :
1

I never rented a storage unit. Never seen the storage unit.

Donna F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD CASIMER B. 
Évaluation :
3

This truck I used was a complete pile. Iam a mechanic myself and I'll tell you the truck was not safe, not nearly safe enough to lend out to a stranger to drive any long distance.

DUSTIN CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN JAMES W. 
Évaluation :
5

Highly recommend this location. The two ladies that were working on the Saturday 10th, were excellent!. Very hard workers. Multitasting at it best!. Brittany Duvall took great care of us. I noticed that those girls had alot of responsibility. Excellent service à la clientèle. I don't know what those women make hourly..but treat them good. Very good workers..raise time. For what they do!

Anne D. 
Évaluation :
5

The Monroe location handled my situation like pros. Everyone pulled together and came through getting me a truck. Awesome work. Thank you again

Debrajosephine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDELMIRA RODRIGU S. 
Évaluation :
5

The service was awesome! I was offered an employee discount and thanked for my military service. This is the second time I have rented from this location and I would absolutely return here if I was in the local area.

JUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATHER SUE W. 
Évaluation :
2

Not personable or knowledgeable! I was given a truck that was contracted with 1/8 of a tank and truck was on E, bone dry!

TAMARA CENDRA B. 
Évaluation :
4

I needed help finding a truck on short notice and young lady could not be bothered.

LAURA DIANA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA SCHULTZ G. 
Évaluation :
5

Everything I needed was done for me. Great job!!!!

KATHLEEN ANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI MARIE S. 
Évaluation :
5

The people at this location,1649 N Telegraph Rd Monroe, MI 48162, are absolutely wonderful ! I had to have my time extended several times and they worked with me, helped me and were Very Understanding. I Thank them all very much.

Kenneth D. 
Évaluation :
5

Everything good.

CRISTIAN SHAYNE B. 
Évaluation :
1

Had a very disappointing experience with UHaul of Monroe. Reserved a 15' truck 2 weeks in advance. Day before our move they called us and tell us they don't have a truck for us. Had to accept a 10' truck at that late date. UHaul of Monroe knows how to make a reservation, they don't know how to keep the reservation..

RICHARD WALTER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANTHOMAS S. 
Évaluation :
3

Booked a 4 day rental a week prior to the one I just rented. Was told truck wasn't available, very disappointing!

GREGORY ROSS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BRYAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Trailer was old and needs refreshing, but did the job.

Richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
3

I received a truck that was in Empty. I replipenished the gas and was not reimbursed for the gas.

TAMARA CENDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Fast and convenient

JACQUELINE MARIE P. 
Évaluation :
5

Nothing everything was perfect

JEFFREYGUY S. 
Évaluation :
5

Very nice an respectful employee

Tammie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY LEWIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD LEE-JR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria L.  |  Expérience générale 
Évaluation :
5

Nothing. Everything was perfect. Two people helped me, were very helpful and very friendly. I t was a great experience!!!

DOUGLAS L. 
Évaluation :
1

Went there on Sunday and rented a trailer. The store manager helped me that time and my experience was pretty good. Went back the next day to rent a truck and the experience was horrible. Inside of the truck was dirty. Mom's attic was covered in dirt. Cab of the truck wreaked of cigarettes and still had the last person's paperwork in it. Thankfully I checked before I left or they would have forgotten to give me the dolly I paid for. And then I learned that U-Haul has some pretty deceptive advertising practices because my 20-ft truck only had 16-ft worth of space in the back. U-haul has become one of those companies that's too big to be held accountable.

Brian G. 
Évaluation :
5

Be sure customers understand hours of operation for returning. Other than that, perfect.

Wesley M. 
Évaluation :
5

Online storage units need to be updated. Online you can rent units that are not available when you get to the store. The staff did everything they could to help.

Philip M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL HOWARD G. 
Évaluation :
4

The hitch install area looked a bit disorganized - i wouldn't trust a mechanic with that sort of workshop. The single gentleman at the counter was busy. Would have liked an option to dropping off the dolly without having to enter the store. - if there was an option, would have liked better indication on how to do that with the dolly specifically,

Benancio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
3

Again I was never advised I was even being charged extra. I have used uhaul numerous times and have never had an issue. After this time I am totally disgusted with uhaul. I cannot believe after everything I went thru u guys had the nerve to charge me anything extra!

MYRNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Denise was very helpful and accommodating when I had to upgrade my vehicle.

TIMOTHY HAROLD H. 
Évaluation :
5

Nothing, Your staff did a great job at helping me pick out the right equipment for what I had to take care of. Merci.

CHRISTOPHER WAYN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
2

I had an 1130pm pickup needed to move over 50 heavy appliances and the appliance dolly that I paid to rent and was supposed to be in the truck wasn't there and they knew it wasn't because the location only has one dolly! The interior of the box area was dirty. Then they charged me for 8 gallons of gas when the needle was exactly where it was when I picked it up and I showed them the pictures. I'll be using Penske from now on.

Dustin K. 
Évaluation :
5

Again the surge brakes on the trailer we're not working effectively so this was passed on to the receiving facility. The receiving facility was fantastic very polite easy in and out.

Scott G. 
Évaluation :
2

Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.

lori p.  |  Expérience générale 
Évaluation :
5

I had very good service but I got a furniture dolly and I had to put it in my car myself...I recently had surgery and it was difficult....when I returned it however, the nice gentleman got it out of my car for me

PAULA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN ALAN Y. 
Évaluation :
5

Very easy to rent from here and quick return

CHRISTOPHER DILL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrianne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE JAY L. 
Évaluation :
5

Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.

Sarah B.  |  Premières impressions 
Évaluation :
2

They didn't seem the Friendliest nor explain things very well about the contract also it was very clear that they are not going over an inspecting they equipment when it's returned or rented because ours was n bad condition an uthey refused to fix the problem or trade the equipment out was not a good experience but the location we returned to was very good an explained everything n apologized for the others mistakes

Jeffery C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ANTHONY S. 
Évaluation :
5

There was cat hair all over both the driver and passenger seats. I noticed this when I was getting out of the vehicle. Personally I think that is gross. I love animals, but I do not enjoy being in contact with someone else's animal fur.

Elizabeth T. 
Évaluation :
5

Every employee I dealt with was super nice to me and leaving and return could not have been easier!

Douglas L. 
Évaluation :
5

Rien

Philip M. 
Évaluation :
4

Trailer roof liked and door was extremely hard to raise and lower Unit should be retired

KENNETH NORMAN K. 
Évaluation :
3

Need more staff

Mark W. 
Évaluation :
5

Nothing everything was great

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Customer service was excellent for both pick up and drop off. The person was right there to hook up the trailer when I picked it up and when I dropped it off it was the same way. Have rented from this location before and have always had great service..

Dale C. 
Évaluation :
5

This location was helpful

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON ERIC R. 
Évaluation :
5

Only trailer available was an hour away. Also your systems were down when I tried to turn my trailer in and I wasted an hour on hold, and more time trying to use your broken app. Please reduce hold times, and change your phone lines so that when the system crashes, we don't waste our time waiting on hold. Also your system crashes way too much. I expect to be able to turn in my equipment 24/7.

Amy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON LEE H. 
Évaluation :
5

Thank you Denise!,

SHERYL GAYLE B. 
Évaluation :
5

You could refund me 10$ for gas (which there was NOT a quarter tank) and lower your rates, especially since I had the truck for 1,5 hours.

Susan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Excellent customer service. Extremely clean vehicle. A++++

Mary K. 
Évaluation :
3

I placed my reservation on Thursday to pick up a 10ft truck and a appliance dolly. When I got there the truck was there and in awesome shape, but the appliance dolly they did not have. I asked why they could not have told me this sooner, and the girl upfront could not give me a explanation. I then asked if they get a list of people renting things from them in the days ahead and she told me no they don't. I find that really weird. I mean if they don't then what happens when they double book someone. So in the end I got the truck but no dolly, and all I got back for inconvenience is 5 $off. They returned the 10 $for the rental of the appliance dolly. Also, but that should be automatically done, if they don't have something that I paid for. Very disappointed in the way this was handled and why I wasn't told ahead of time. Also I tried getting a different dolly and they did not have any other dollys besides and furniture dolly. I need a 2 wheel dolly and not a 4 wheel dolly.

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T. 
Évaluation :
5

I feel bad because I didn't catch the name of the man we cashed out with and picked up the truck from but his demeanor was pleasant and welcoming, he had long hair in a ponytail, that's all I could remember but he was awesome! Great customer service!

Laurie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
3

Maybe not unhook the trailer from behind my truck when there is a moving truck blocking the front of me as well.

DAVID JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL LYNN W. 
Évaluation :
3

I was overcharged a day and no one answers the phone during business hours in Monroe location.!

Todd M. 
Évaluation :
5

Easy check in and organized

Patrick W. 
Évaluation :
5

Everything was perfect in a great location but needs more space

DEREK D. 
Évaluation :
5

The truck only had a hair over 1/4 tank so I had to fill up right away. Not convenient

Travis S. 
Évaluation :
1

Bed bugs mice and cockroaches

BRITTANY g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD THOMAS S.  |  Premières impressions 
Évaluation :
2

We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.

Lyndsay B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya B.  |  Premières impressions 
Évaluation :
5

Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Je les recommande fortement. 

Caitlin W.  |  Expérience générale 
Évaluation :
5

They were nice people. And very health ful

tasha b.  |  Premières impressions 
Évaluation :
4

It should be cooled. It was too hot in the facility!

Corinne D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danielle r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer y.  |  Premières impressions 
Évaluation :
5

The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.

Tom B.  |  Premières impressions 
Évaluation :
5

Great Uhaul facility. Everyone was very friendly and helpful.

Richard P.  |  Expérience générale 
Évaluation :
5

Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit

Jessica M.  |  Premières impressions 
Évaluation :
4

They are always friendly when you go in there.

Terrie M.  |  Premières impressions 
Évaluation :
1

My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.

Lyndsay B.  |  Premières impressions 
Évaluation :
5

The staff were super accommodating and I really appreciated that.

kevin c.  |  Expérience générale 
Évaluation :
4

Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic

DOUGLAS Z.  |  Expérience générale 
Évaluation :
1

Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.

JOHNATHAN H.  |  Expérience générale 
Évaluation :
5

Scott was very knowledgeable, helpful and friendly.

Andrew S.  |  Premières impressions 
Évaluation :
5

The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!

Andrew O.  |  Premières impressions 
Évaluation :
5

The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.

Caitlin W.  |  Premières impressions 
Évaluation :
1

The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.

Andrew B.  |  Premières impressions 
Évaluation :
5

The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.

Dalia F.  |  Premières impressions 
Évaluation :
1

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.

Lisa R.  |  Réservation 
Évaluation :
4

I am satisfied with the service I received

Christina W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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