Customer Reviews for U-Haul Moving & Storage of Monroe

3 296 évaluations

1649 N Telegraph Rd   Monroe, MI 48162
(@ Stewart)

(734) 241-7170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(734) 241-7170

1649 N Telegraph Rd
Monroe, MI 48162
(@ Stewart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN CARL P. 
Évaluation :
3

The driver side door not sealing properly, weather was in the mid teens so had ice cold air blowing on my neck and ear for 100 miles and now have an earache since Saturday, thanks for letting me pay for the privilege 👍

paul D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYDIA LOUELLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE ELIZAB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE JJP G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zackary S. 
Évaluation :
5

Nothing absolutely great

CHRISTINE JOYCE D. 
Évaluation :
5

Very fast in and out. Staff is always very helpful!

ANDREW ADAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN JASON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA LYNN O. 
Évaluation :
3

The young man was very nice and polite. But when he hoop up the electrical there was an issue but thought it was corrected but the electrical quit and had to bring it back before dark and never got to use the trailer.

DENNIS JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP DUANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADIS GEORGE R. 
Évaluation :
5

Super friendly and very helpful. Realized I left my phone in the console and porter was already trying to get ahold of me /backup contact as I was walking in the door (after I realized what I had done). Folks at reservations were awesome too. Fantastic experience and very grateful for wonderful service. Could not say enough nice things about the whole team. Thank you again!!!

THOMAS MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Nicklas A. was top notch. He made sure the moving experience was smooth. He was the only one working, but made sure my move was safe. He noticed the car trailer tires were bad, and changed them before I loaded my car on it. Great experience all around!

Jeffrey K. 
Évaluation :
4

Everything was great I only wish I had known the truck did not have a ramp. The heavy stuff was quite a challenge in my move!

SHAWN MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSONAE W.  |  Premières impressions 
Évaluation :
5

Storage facilities are very clean.

jayna g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM LEE M. 
Évaluation :
5

Staff was very accommodating. We ordered a pickup truck but a snow storm came in and we wanted to switch to a cargo van. No problem. The van was well maintained.

TIMOTHY ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY DEAN C. 
Évaluation :
3

When I picked up the truck, the person who waited on me explained that I would need to bring the truck back with a full tank of gas or I would be charged over $4 per. gallon. Keep in mind the tank at the time was slightly over 1/4 of a tank at pick up. So, making sure I would not be charged $4 per gallon of gas, I did what I was told to do. The problem is that I later learned upon dropping off at the destination location this is not U-Haul policy. Instead, I was only required to bring back at the same gas level as pick up. This really upsets me, I am now out apx. $80 plus dollars due to misinformation from the pickup location. I will not use U-Haul ever again in the future because U-Haul does not give back refunds, even though I have a pic of the gas levels upon pickup and drop off. In addition, I will advise those around me to not use their services as well.

RICHARD JAY E. 
Évaluation :
5

Denise and the whole crew are top notch. They have always been the best at helping me navigate time-sensitive logistics of moving and relocating personal effects and accommodating my schedule. Thank you. Robert

ROBERT CRAIG N. 
Évaluation :
4

The return process was long and I believe the lights on truck are stuck on. I cycled them many times to go off and had no luck

STEVEN THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Thank you for all your help

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID CORBETT S. 
Évaluation :
5

I didnt like that personnel tries pushing you off to Online; while you are standing at the desk- I dont rent trucks every day, so I wasnt familiar with the online system. For a truck with 100 000 miles- you couldnt tell it from brand-new. Spectacular truck. The check-in personnel at night was excellent and very freindly.

SHAWN PARRIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD WILLIAM M. 
Évaluation :
5

Great friendly service.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Trying to make a reservation online from the Uhaul website is a huge waste of time, however. After finding the right size truck at a good location and making the reservation, I get called by the regional representative saying the website lied and that truck is not available at that location - every time! (I rent twice a year.) If this keeps up, I'm going with someone else...

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA SUE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY LYNN P. 
Évaluation :
5

Their not one thing I could have change. The lady that I came in contact with. Was very approachable and professional also a great sense of humor. I would ask for nothing more. Thank u for doing business with Us.

CLARENCE LEE J. 
Évaluation :
2

Only one person working. Waited for my reserved truck for 30 minutes.

BRIANNA ROSELIN B. 
Évaluation :
5

All staff was fantastic!!

Diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monico A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Better (corporate) on line options when looking for rental. ie: if you wanted to rent for more than standard 3 days, talk to rental agent, etc.

JOHN V. 
Évaluation :
5

as soon as I told the employee about the tire light she had a pressure gauge out and was checking the tire very friendly

CHERIE LYNNE S. 
Évaluation :
3

I scheduled the time period that I needed it for, but the reservation was 9 hours later and I was never told! I received an email confirmation with no time. When I went to pick the truck up at the time that I had put in while making the reservation, the lady working said it wasn't there and, "We can't all get what we want now can we?" Bigger trucks were available and I asked if I had to pay the additional cost since the truck I had requested was not there. She laughed at me and said no. Poor customer service! A hand cart was strapped onto the truck when I didn't need one and I was told I would have to pay extra for it, although I didn't have to pay for that.

Jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN AUGUST H. 
Évaluation :
5

Made an equipment change and the receptionist was very helpful and gracious making the change for me .

Mark K. 
Évaluation :
1

customer service was very poor at pick up and drop off.

SHAYNA MARIE H. 
Évaluation :
5

Absolutely no worries, repeat customer, well run shop!

James H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE LYNN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY JOHN B. 
Évaluation :
5

Your Monroe location had the best service person (Denise) who was so nice and willing to help any way she could to make things easy for me and I thank her so much. I do hope she see this review. Thank God for Denise, you need more service like her. Sorry it took so long to write this.

Rita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS SCOTT C. 
Évaluation :
2

They didn't have all the things I ordered on my rental and still charged me for them.

Jennifer F. 
Évaluation :
2

Refused safe move several times and was still charged for it. Reserve site is designed specifically to upcharge for insurance.

WILL ANTHONY P. 
Évaluation :
5

Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.

Damon C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Great staff!

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY LEON Z. 
Évaluation :
3

Trailer right side turn signal & brake light did not work. I was told it was up to me if I wanted to take it. No other trailers that size were available. No attempt to make it legal to use, no discount offered.

JAMES RALPH D. 
Évaluation :
2

Wasn't told certain things. Charged a fee because I didn't know about after hours check in, returned the truck 18 hrs early. Put gas in it and it was more than what was in there and was told did I take a picture! Guess, that should of been told to me as well. 220 later I'll never rent a truck again. I've rented previous several trucks and never have had these outrages fees, bull crap said to me and when your manager didn't like the questions nor my tone hung up on me repeatedly as I asked for her bosses name and hers ( Tammy ). I also required another storage unit elsewhere a few months ago. Just cause of the fact, this location in Monroe mi is ridiculous as far as locks, lock smiths, fees, cleanliness and or how the back looks as far as glass broken trailers put here there. I've had this uhual storage for 5 years now and so fed up I've went to pirates cove. Bigger unit and cheaper, employees are not rude, area is free of clutter and or debri and glass! So eventually I'll be there fully and ending my service with uhaul after this rental fiasco and how rude and incompetent the employees are!

Jennifer B. 
Évaluation :
5

Very helpful.

Corinne S.  |  Premières impressions 
Évaluation :
2

I sent an email to customer service detailing me experience.

TAMMI C. 
Évaluation :
5

Make sure trailer is clean.

MICHAEL WAYNE R. 
Évaluation :
5

Have more associates working the counters.

David K. 
Évaluation :
5

My experience with this location was great. Good, knowledge, people who did their jobs efficiently.

THOMAS MERLIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK JAMES H. 
Évaluation :
5

Change website picture of vehicle towing equipment as It is not a flatbread.

STEVEN MICHAEL G. 
Évaluation :
5

Can't think of any improvements. Well done!

BRIAN WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karyn S. 
Évaluation :
5

Very Friendly and easy. Understanding staff.

glenda h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISON YOUNG C. 
Évaluation :
5

The app to return the truck was Not user friendly, and the operators were not helpful at all, it's Ridiculous you have to pay $20 to return the vehicle

GERRY ALLEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY MADELYN C. 
Évaluation :
3

I reserved the truck almost 3 wks prior me needing it. Reserved it at the Inkster, MI location. The night before UHaul called me to confirm and tell me my 20' truck would need to be picked up in Taylor, MI now instead of the Inkster, MI UHaul location. At about 7:30 a.m. on Friday, Sept. 25th, UHaul calls me to tell me they don't have a truck for me to pick up at Taylor location now. I can either go to Monroe, MI which is about 40 miles from my house or Ann Arbor, MI which is probably 30 miles to pick up a truck. What kind of customer service is this!! I wasn't about to leave my car in Monroe or Ann Arbor when I picked up the truck. So I had to find someone to drive me to Monroe. Which was not easy for me to find someone. Not only did UHaul inconvenience me but this change in pick up locations screwed up my entire day of moving because I had to get a ride 40 miles to get the damn truck. Yes, they gave me a $50 credit on my bill, BIG DEAL!!! You inconvenienced me a GREAT DEAL. I'm very disgusted with the fact I reserved online ahead of time and the morning I plan to move UHaul calls and inconveniences me by NOT HAVING the truck I reserved at the location or near the location of the original rental. Not very good customer service and not a good way to do business!!!

KATHY ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE MICHAEL V. 
Évaluation :
5

Quick and easy drop off.

KEITH WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL EMMETT H. 
Évaluation :
5

Very accommodating and friendly! Thanks!

Robert S. 
Évaluation :
5

The experience was wonderful

DARLENE SUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
1

customer service was horrible, the manager should be fired, my truck leaked on a 1400 mile trip from Florida to Michigan from heavy rain storms. manager was rude and did not apologize for our property that had gotten wet. claim was filed and denied. family photos stained and ruined and un replaceable items lost..so disappointed!!!!!!

John B. 
Évaluation :
5

The staff was so helpful and knowledgeable.

Heather R.  |  Premières impressions 
Évaluation :
1

Received the vehicle with less than a full tank brought it up to staff. They were unwilling to assist

ROBERT JAMES J. 
Évaluation :
5

neads p&m

MICHAEL PATRICK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL MARIE H. 
Évaluation :
4

No problems from start to finish, friendly staff, knew what I needed and ask me questions for any extra equipment that I could need.

CARLOS V. 
Évaluation :
5

Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend

Chastity C.  |  Premières impressions 
Évaluation :
5

Merci.

Matthew B.  |  Premières impressions 
Évaluation :
4

It should be cooled. It was too hot in the facility!

Corinne D.  |  Premières impressions 
Évaluation :
4

They are always friendly when you go in there.

Terrie M.  |  Premières impressions 
Évaluation :
4

I am satisfied with the service I received

Christina W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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