Le client n'a pas laissé de commentaire.Sheila R. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Montgomery
Pour nous contacter
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Improve communication with customers when there is a shortage or staff that can impact your move would be helpful in the future. I will like to acknowledge the wonderful staff of Jeff always willing to take down my u boxes when needed in the last 3,5 yrs. Laura always being friendly and answering the phone when needed to request access to my uboxes. Chris was responsive to answering calls and questions. I want to thank Joyce from the management office that was understanding and empathic when I was most frustrated about my uboxes not being delivered. Joyce did not make excuses she accomplished a solution unlike her counterpart peer, thank you so much Joyce. I had the fortune to speak to the Marketing president Angelia she was fantastic great listener and very understanding to her consumers. Thank you for being you. Rep/regional manager Shannon needs more training is needed for how navigate with client/consumers, poor attitude in my opinion and the lack of genuine empathy is not good customer service. Telling a consumer get in line as shortage is staff is a problem for why your uboxes can not be delivered is not acceptable, not good communication nor best policy for customer service. Unfortunate uhaul is a customer driven business therefore sometimes creative solutions are needed to fulfill a consumers request. I believe this employee did not want to think outside the box to figure out a solution to accommodate a long term customer which is sad but again thank goodness Joyce answered my second call. Last but not least Raphael is amazing person and had such great energy a GM personally delivered my uboxes making two trips, he communicated with me throughout the process from deliver to uboxes to picking up the empty uboxes. He was so nice and demonstrates beyond professional standard.. A team player that stepped up to help the overall team as the store was short delivery driver. Thank You Raphael you are the best.crystal W.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.RICHARD J.
There is a lot that can be improve .. from my u box being pick up late to not being able to contact the place that had my ubox at their facility.ricky M.
Le client n'a pas laissé de commentaire.Barbara K.
Very unprofessional at this location. The customer service was basically zero. No hello , hi how can I help you today ? It was very cut and dry and uncomfortable. When I returned the truck, I was waiting in line for my turn , and I hear an employee say." We just need the key". Didnt ask if everything went OK, didn't have to sign anything, no one checked the truck out upon return. I thought it was strange. Then I received my receipt via e mail which is over charged. Now I will have to call them to get it straightened out. Would not go back to this location.COLLEEN B.
Great experience with no problems!!ERIC R.
Le client n'a pas laissé de commentaire.Donald P. | Premières impressions
Vehicle its self seemed low on compression, very slow acceleration. Problematic on the interstate but otherwise it ran well.ANTHONY C.
Le client n'a pas laissé de commentaire.Joe K.
Le client n'a pas laissé de commentaire.nick p. | Expérience générale
Our rental is due on the 7th but we emptied it 4 days ago and we're told they don't prorate. So we paid 176 $. for a few days. Sounds like a SCAM. I really would like to have a refund for the 26 days we won't be using.GARY M.
I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.Darlene W. | Premières impressions
The staff are extremely helpfulLEVI C.
Le client n'a pas laissé de commentaire.LEE C.
Le client n'a pas laissé de commentaire.Seneca J. | Premières impressions
Le client n'a pas laissé de commentaire.lisa j. | Premières impressions
Truck had soil on the driver's floor and it smell like a smoker's car.Guillermo G.
Le client n'a pas laissé de commentaire.JOSEPH N. | Expérience générale
Le client n'a pas laissé de commentaire.Kacey S.
Le client n'a pas laissé de commentaire.JOSHUA G.
Le client n'a pas laissé de commentaire.Edgar T.
The manager should have never rented out this 21 year old trailer. The tires were bald and the wheel bearings were loose. I complained about the tires and the manager said they were "fine". Pomps tires confirmed the tires were unsafe and they further did a bearing check and said the bearings were bad. Manager at Montgomery Uhaul needs a course on tires.MICHAEL H.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.STEVEN S.
Just perfect, thank you.KENNETH C.
Le client n'a pas laissé de commentaire.DAVID Z. | Expérience générale
Le client n'a pas laissé de commentaire.KIMBERLY S.
Again everyone very friendly and helpfulThomas P.
Le client n'a pas laissé de commentaire.Larry J.
Amazing service thanksROY M.
I always rent from this location and never had a problem, excellent service.EDGAR T.
Le client n'a pas laissé de commentaire.Robert H.
The customer service was very good and quite professional. Someone loaded my appliance dollie into my car and removed it for me, as well. I am happy with my experience.Shari G.
I will definitely recommend it to friends and family. Is conveniently located and very clean.Jose T. | Premières impressions
Le client n'a pas laissé de commentaire.Leonel M.
super far from locations i picked and reserved. time was completely wrong tooAja H.
Le client n'a pas laissé de commentaire.Kiana S.
Le client n'a pas laissé de commentaire.LORIE G. | Premières impressions
Le client n'a pas laissé de commentaire.KYLE M.
Employee I first talked to was rude and unhelpful. Next employee was ok but sick, hoarse and coughing without a mask. Then the return was marked an hour later then returned and charges were not accurate and I was overcharged. Plan on disputing charges.Irene T.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.JOSEPH D. | Expérience générale
Faster service Don't charge fees that were not approvedJASON B.
Always a good experience with this location.ARTHUR C.
The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, ILSally R W. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGE S.
Le client n'a pas laissé de commentaire.JEFF P.
Why do I always feel like I am at the DMV or the social security office where the employees at like customers are bothering them and we should be glad they are willing to talk to us? I have spent thousands of dollars at renting trailers, trucks and storage facilities and I get the same experience at every location I have visited. Don't believe me? Check my buying history. Don't have that? There is the problem.ALAN C.
Le client n'a pas laissé de commentaire.LEANNE V.
Le client n'a pas laissé de commentaire.Peter T.
None. Excellent experience and a high quality trailer.Gregory L.
Le client n'a pas laissé de commentaire.REGINALD F.
Reservation charged me a lot more for the day. The toll payment directions were followed but I still ended up receiving a bill.CHARLES J.
Le client n'a pas laissé de commentaire.JODY H.
Le client n'a pas laissé de commentaire.Juan H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.BRENT O.
Le client n'a pas laissé de commentaire.THOMAS V.
I was attended with great and speedy service. She was very professional and polite. I could not have asked for any better service.GERMAN C.
Le client n'a pas laissé de commentaire.JASON M.
Le client n'a pas laissé de commentaire.Sophie H. | Online Move In
Le client n'a pas laissé de commentaire.JOSEPH N.
Le client n'a pas laissé de commentaire.STEVEN B.
The service is goodBERNADETTE P. | Premières impressions
I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.brian c. | Expérience générale
Le client n'a pas laissé de commentaire.Marla K. | Premières impressions
Le client n'a pas laissé de commentaire.Arcela A. | Online Move In
Service Representative was pleasant and professional.VERONICA J.
Le client n'a pas laissé de commentaire.STEVEN S.
Trailer had inoperable lights on the passenger side. I notified the cashier at the time of rental that I would be driving over 1000 miles with it and needed good lights and tires. The cashier checked my lights after hooking up the trailer. I once again, insisted that I needed tail lights, turn signals, and brake lights all to work. She insisted that they were working and was responsible for checking the lights during the hitching process. The lights were not operable and I feel lied to. This put me at risk and I had to talk my way out of a ticket half way through my trip. This was completely unacceptable.KYLE B.
Le client n'a pas laissé de commentaire.Eddie C.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Robert L.
The service at this location was awful. Most of the associates were not wearing their mask. One was talking rude to a customer over the phone and another associate was talking about another customer loudly and on the floor for everyone to hear. When I first came, they could not find my reservation. When I got my keys, no one showed me what car it was so I walked around until I had to walk back into the place to ask. The truck had a sign still in the windshield and I was not told that it was our truck. We were told to tuck the sign behind the seat, as it was not prepared for us and we were not told how to identify the truck by the numbers on the top of the truck that matched the key. The people working there made the experience upsetting.Melissa V.
Le client n'a pas laissé de commentaire.JESSICA T.
Wear masks insideKenneth J.
The woman who helped us with truck pickup, was wonderful. Very helpful, friendly, and efficient. Wonderful experience.DORREEN B.
I would not recommend using Uhaul at all! Reserved my truck weeks ahead of time and was told they could not guarantee me a truck unless I did pick up and drop off at the same location. Changed the reservation and then they said I needed to pick another location so Changed it again, day before we move they call me and say the truck is not There you need to go 45 minutes away to get it, finally they find me a closer truck go to Pick it up and the truck is there but the company was out Of business so they had me go to another location 45 minutes away (keep in mind I'm Paying per mile) get the truck request to return it somewhere closer which they will not do. The consistent answer I was told by multiple people at Uhaul was that's not our problem. Not Sure what the point is of making a reservation receiving an email saying that I'm guaranteed a 26 foot truck at a certain location for them to call and change it multiple times and completely unwilling to do anything to help. In addition to moving it's really difficult when you can't get a truck that you reserved weeks ahead of time and no one is willing to do anything to help you. I would rather spend a ton of money than ever deal with anything like that again will absolutely never use U-Haul or recommend them ever completely terrible customer service completely terrible everything worst company everJAMES V.
Le client n'a pas laissé de commentaire.KEVIN B.
Great service and an outstanding experience.SCOTT H.
Le client n'a pas laissé de commentaire.LANCE C.
Le client n'a pas laissé de commentaire.Dragan Z.
Le client n'a pas laissé de commentaire.DON A.
I did not receive the receipt by email after I paid online.Ping Z.
Le client n'a pas laissé de commentaire.PHILIPPE S.
I was in/out in literally 5-10 minutes topsFITZGERALD M.
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.KEITH W.
Excellent customer service!JAROLD D.
This facility was great because the found me a truck after uhaul switched my reservation at the last minute, then the truck I was promised wasn't at the location I was told. I will never use uhaul again because of that experience, not because of the Douglas location.NICHOLAS S.
Was told I would receive an email with receipt when I dropped the trailer off. Hadn't received anything by 5pm, 6 hours after I returned the trailer. (5pm was my 24 hour time window, returned at 11:35am) I tried to call, had to wait on hold for almost 15 minutes. Was transferred to a call center where all they could do was tell me â€œcontract hasn't been closed, hopefully they will do it tonightâ€. Waste of my time trying to follow up on the return of the equipment and just hoping I was overcharged. People were nice and helpful setting me up with the rental. Closeout was a 0/10.KAELIN B.
Le client n'a pas laissé de commentaire.Colette L. | Online Move In
I waited for 15 minutes to pick up my equipment. Not enough employees at the front counter. When I got there, I found my equipment was cancelled as I was standing in line waiting because I was late. Fortunately, they were able to re-assign me the equipment, but I felt scolded for being late. Not impressed.DAVID W.
We've been using this location for many years, since they opened. We have used this location with no issues, until the last rental & utilizing the new contactless pick up process... We found, unfortunately, that the online, no contact process wasn't that seamless & their online help during the pick up was not very helpful, either. Luckily it was during business hours & we were able to complete the rental process inside the store. But that totally blew the whole "contactless experience" out of the water! Upon pick up of the truck, the whole inside of the cargo area of the truck was dirty, so I took pictures in case an issue came up! I also took pics of the whole truck just to cover myself in case of any issues with damage that we didn't cause... (There were several dented areas, so I wanted to be covered against that)! Unfortunately, I also found that the phone system is even more frustrating than the online process. I called multiple times and waited 10-15 mins several times with no answer, frustrating when you're far away and don't want to take a 45 min (round) trip to check if you left something in the truck you rented... Which they did wind up having which was VERY nice, since we needed the microwave plate that was wrapped up and accidentally left in the cab... So, after waiting on the phone for almost an hour, we were able to resolve that! I still give 4 stars bc i can't do 3,5 which is what I'd like to give. The service and truck did the trick and were EXACTLY what we needed for hauling kitchen appliances!! But the online process is still a little sketchy, but I'm sure it will better itself as it evolves! I'll update my review next rental, but overall, i do recommend this place, they're quick and efficient & got everything taken care of! Don't hesitate to use them, just be sure to follow instructions carefully on the online process, otherwise it can get frustrating! Take care!Juan A.
The personnel that assisted me were very nice and tried their best; however, the company itself was awful and couldn't have made my moving experience any worse. I booked my truck online and then took the extra step to call and confirm I was all set. The day before I was scheduled to move, I was called by a U-haul rep to inform me that they did not have a truck booked for me. While they had sent me a confirmation email, the individual responsible for my initial order did not go the extra step to actually reserve the truck. After spending literally hours on hold due to poor staffing levels on their customer support line, I finally managed to get a truck... however, I had to change my moving day from Saturday to Sunday and drive all the way to Hammond Indiana (for a Chicago moving location) to pick up a truck. What an awful experience. I will never use U-haul again. I highly recommend you consider Ryder, Budget or any other service.Scott L.
Le client n'a pas laissé de commentaire.Kurt K.
Le client n'a pas laissé de commentaire.Alan M.
They helped hook up the trailer. Easy to work withBRUCE F.
Very excellent customer service,!JANELL M.
When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !Tina S. | Premières impressions
No comments.BRYAN D.
The day before I was told that I will get additional mileage discount for not being able to get the 17' truck and 70 cents per mile, when I returned the truck at 8:46 am on Sunday I was 4th in line and the lady who was talking to a agent was not able to complete her process to be completed because of the system went down and I was told we will send you the final confirmation by Email and now I'm being charged additional costs that I was offered I'm very disappointed with the company and the service. Let me know what you think that u would be willing to assure that I should recommend my friends..u can contact me with your additional questions.JERZY K.
Le client n'a pas laissé de commentaire.Robert R.
The general manager was super friendly, helpful, and knowledgeable. Excellent customer service.JOSEPHANTHONY C.
I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Merci.ANDREW C. | Expérience générale
Both pick up and return was very easy. All the personnel that assisted me were very courteous and helpful, especially when hooking up the trailerCHRISTOPHER P.
Le client n'a pas laissé de commentaire.ELICEO N.
Nothing. The equipment was great, the staff was great and friendly. Glad we have a facility like this so close to our home.SCOTT J.
Le client n'a pas laissé de commentaire.RANDYLE C.
Le client n'a pas laissé de commentaire.Lawrence B.
Le client n'a pas laissé de commentaire.Troy H.
Le client n'a pas laissé de commentaire.DAVID J.
Clean the truck.... like not the trailer part, but where people have to sit & drive.Judy E.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.NANCY H.
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.Thomas B. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.tammi s. | Expérience générale
My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.Jimmy s. | Premières impressions
Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.sam h. | Premières impressions
Easy access clean and staff very helpfulDonald Z. | Online Move In
Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.herschel l. | Expérience générale
The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10 % higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.Christopher C. | Online Move In
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.christine l. | Expérience générale
The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.lance s. | Premières impressions
Merci.Jessica R. | Premières impressions
When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.KIM J. | Expérience générale
Le client n'a pas laissé de commentaire.Kim D. | Premières impressions
Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.Sharice B. | Expérience générale
My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.Laura L. | Premières impressions
Le client n'a pas laissé de commentaire.james s. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph L. | Premières impressions
Le client n'a pas laissé de commentaire.james s. | Premières impressions
The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of timeschris l. | Expérience générale
Le client n'a pas laissé de commentaire.kathi t. | Premières impressions
Le client n'a pas laissé de commentaire.jon f. | Premières impressions
Very professional and nice staff Very clean facilitychristine l. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel L. | Expérience générale
Le client n'a pas laissé de commentaire.Erwin B. | Expérience générale
The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew CapigattiAndrew C. | Premières impressions
Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.lynn w. | Expérience générale
Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!Steven Z. | Premières impressions
Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.John K. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S. | Premières impressions
Le client n'a pas laissé de commentaire.Katie L. | Expérience générale
The initial details were explained well. When I made my decision, everything else went smoothly.William W. | Premières impressions
Le client n'a pas laissé de commentaire.Mel D. | Expérience générale
Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.Robert H. | Expérience générale
Super nice facility and super easy to rent from start to finishJohn K. | Premières impressions
Le client n'a pas laissé de commentaire.Charles Q. | Expérience générale
Le client n'a pas laissé de commentaire.nick p. | Premières impressions
The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.Cortney M. | Expérience générale
Nice and clean placeCeloie M. | Expérience générale
Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we're going is as competent and nice.Pete O. | Expérience générale
Le client n'a pas laissé de commentaire.Marshalyn V. | Expérience générale
Le client n'a pas laissé de commentaire.William L. | Expérience générale
Le client n'a pas laissé de commentaire.ryan m. | Expérience générale
This facility has an outstanding staff one of the ladies at work to the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morningRobert P. | Expérience générale
Would be helpful if keypad could be blocked from the sun. Very difficult to read.john g. | Premières impressions
Very nice and helpful staffMel D. | Premières impressions
Le client n'a pas laissé de commentaire.gaither raye g. | Premières impressions
Le client n'a pas laissé de commentaire.Ida V. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl S. | Premières impressions
Le client n'a pas laissé de commentaire.Donald P. | Online Move In
Le client n'a pas laissé de commentaire.Sean S. | Premières impressions
I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.Christopher R. | Premières impressions
Le client n'a pas laissé de commentaire.Bria E. | Expérience générale
I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn't do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn't mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue "should be resolved in a few months". If I hadn't already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.Steven F. | Online Move In
First time I've been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. J'adore.hector c. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel G. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas D. | Expérience générale
very professinalanthony v. | Premières impressions
Excellent job guys thank you very muchRoy M. | Expérience générale
Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.LOLA K. | Expérience générale
I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!Jesse J. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle P. | Expérience générale
I liked the inside parking and loading zone. I don't like paying over 100 $a month.Sarah P. | Expérience générale
The easy access plus beds for moving made the experience quick and painless.EJ C. | Premières impressions
Great experience, quick rental and move out easy service!Jason H. | Expérience générale
Great jobscott j. | Premières impressions
I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!charaine l. | Premières impressions
Greatestmarshall j. | Expérience générale
It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(Patricia D. | Premières impressions
only down side was when clearing out storage, noticed mouse droppings.Joshua L. | Expérience générale
N/aKristine W. | Premières impressions
We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!Dan S. | Expérience générale
Five star approval!Jim S. | Premières impressions
Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.Tyler S. | Expérience générale
Office staff was not helpful, sometimes even rude. I will select another place in the future.Robert M. | Expérience générale
Great service and fast.Joshua L. | Premières impressions
Sales person very helpful and knowledgeable!!mike c. | Premières impressions
I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!Jason H. | Premières impressions
Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!SCOTT S. | Premières impressions
Great service at this location very happy with the transaction good customer service as welljared v. | Premières impressions
It was a wonderful and easy experience! Very helpful and quick and easy process!Anna T. | Premières impressions
excellent customer serviceJuan H. | Premières impressions
The whole process was smooth! Jemma was very helpful and nice!Lisa E. | Expérience générale
Made reservations online for truck but did not have truck for me.SUSAN F. | Expérience générale
After a bad experience on the 800 number, the team in Montgomery took great care of me.Mike G. | Premières impressions
Mr Smith was very kind and accommodating!Jennifer K. | Premières impressions
Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent fromJoshua S. | Expérience générale
Excellent service à la clientèlecrystal s. | Premières impressions
Jeff and company were great to work with and were very helpful when I had questions or needed help.Sean F. | Expérience générale
The best storage facility I have ever used. Easy access, well lit and temperature controlled.Gerald A. | Expérience générale
Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.bonita t. | Expérience générale
facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.Kathy J. | Expérience générale
Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.Charlene C. | Expérience générale
Very satisfied with my entire experience.JoAnn S. | Expérience générale
200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I'm never recommending this to anyone to save them from this atrocity.Na Yun C. | Expérience générale
Will come here againRicky J. | Expérience générale
Tanks for allJesus G. | Expérience générale
It's was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.Trevor & Kara W. | Premières impressions
Very friendly and helpful staff. The facility was clean and well maintained. I didn't have any trouble accessing the unit. Will definitely use them in the future for storage needs.latina b. | Expérience générale
Very friendly service.Rob K. | Premières impressions
Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.Charlene C. | Premières impressions
The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..Gerald A. | Premières impressions
I know there are a lot of people that come and go but the garage area could use sweeping a little more often.Lawrence T. | Expérience générale
very nice facilityPatrick B. | Expérience générale
Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Merci.vickie b. | Expérience générale
Staff was amazing! Would rent from again.Angelo Z. | Expérience générale
Donna was great to work with, she was very accommodating.Antoinette B. | Expérience générale
This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.JoAnn S. | Réservation
Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.Angelo Z. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!