Customer Reviews for U-Haul Moving & Storage of Montgomery

1900 évaluations

1900 Douglas Rd   Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

(630) 962-5012

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 962-5012

1900 Douglas Rd
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.

brian c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arcela A.  |  Online Move In 
Évaluation :
5

Service Representative was pleasant and professional.

VERONICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
1

Trailer had inoperable lights on the passenger side. I notified the cashier at the time of rental that I would be driving over 1000 miles with it and needed good lights and tires. The cashier checked my lights after hooking up the trailer. I once again, insisted that I needed tail lights, turn signals, and brake lights all to work. She insisted that they were working and was responsible for checking the lights during the hitching process. The lights were not operable and I feel lied to. This put me at risk and I had to talk my way out of a ticket half way through my trip. This was completely unacceptable.

KYLE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
3

The service at this location was awful. Most of the associates were not wearing their mask. One was talking rude to a customer over the phone and another associate was talking about another customer loudly and on the floor for everyone to hear. When I first came, they could not find my reservation. When I got my keys, no one showed me what car it was so I walked around until I had to walk back into the place to ask. The truck had a sign still in the windshield and I was not told that it was our truck. We were told to tuck the sign behind the seat, as it was not prepared for us and we were not told how to identify the truck by the numbers on the top of the truck that matched the key. The people working there made the experience upsetting.

Melissa V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA T. 
Évaluation :
5

Wear masks inside

Kenneth J. 
Évaluation :
5

The woman who helped us with truck pickup, was wonderful. Very helpful, friendly, and efficient. Wonderful experience.

DORREEN B. 
Évaluation :
1

I would not recommend using Uhaul at all! Reserved my truck weeks ahead of time and was told they could not guarantee me a truck unless I did pick up and drop off at the same location. Changed the reservation and then they said I needed to pick another location so Changed it again, day before we move they call me and say the truck is not There you need to go 45 minutes away to get it, finally they find me a closer truck go to Pick it up and the truck is there but the company was out Of business so they had me go to another location 45 minutes away (keep in mind I'm Paying per mile) get the truck request to return it somewhere closer which they will not do. The consistent answer I was told by multiple people at Uhaul was that's not our problem. Not Sure what the point is of making a reservation receiving an email saying that I'm guaranteed a 26 foot truck at a certain location for them to call and change it multiple times and completely unwilling to do anything to help. In addition to moving it's really difficult when you can't get a truck that you reserved weeks ahead of time and no one is willing to do anything to help you. I would rather spend a ton of money than ever deal with anything like that again will absolutely never use U-Haul or recommend them ever completely terrible customer service completely terrible everything worst company ever

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Great service and an outstanding experience.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dragan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON A. 
Évaluation :
4

I did not receive the receipt by email after I paid online.

Ping Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPPE S. 
Évaluation :
5

I was in/out in literally 5-10 minutes tops

FITZGERALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
5

Excellent customer service!

JAROLD D. 
Évaluation :
5

This facility was great because the found me a truck after uhaul switched my reservation at the last minute, then the truck I was promised wasn't at the location I was told. I will never use uhaul again because of that experience, not because of the Douglas location.

NICHOLAS S. 
Évaluation :
2

Was told I would receive an email with receipt when I dropped the trailer off. Hadn't received anything by 5pm, 6 hours after I returned the trailer. (5pm was my 24 hour time window, returned at 11:35am) I tried to call, had to wait on hold for almost 15 minutes. Was transferred to a call center where all they could do was tell me “contract hasn't been closed, hopefully they will do it tonight”. Waste of my time trying to follow up on the return of the equipment and just hoping I was overcharged. People were nice and helpful setting me up with the rental. Closeout was a 0/10.

KAELIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colette L.  |  Online Move In 
Évaluation :
2

I waited for 15 minutes to pick up my equipment. Not enough employees at the front counter. When I got there, I found my equipment was cancelled as I was standing in line waiting because I was late. Fortunately, they were able to re-assign me the equipment, but I felt scolded for being late. Not impressed.

DAVID W. 
Évaluation :
4

We've been using this location for many years, since they opened. We have used this location with no issues, until the last rental & utilizing the new contactless pick up process... We found, unfortunately, that the online, no contact process wasn't that seamless & their online help during the pick up was not very helpful, either. Luckily it was during business hours & we were able to complete the rental process inside the store. But that totally blew the whole "contactless experience" out of the water! Upon pick up of the truck, the whole inside of the cargo area of the truck was dirty, so I took pictures in case an issue came up! I also took pics of the whole truck just to cover myself in case of any issues with damage that we didn't cause... (There were several dented areas, so I wanted to be covered against that)! Unfortunately, I also found that the phone system is even more frustrating than the online process. I called multiple times and waited 10-15 mins several times with no answer, frustrating when you're far away and don't want to take a 45 min (round) trip to check if you left something in the truck you rented... Which they did wind up having which was VERY nice, since we needed the microwave plate that was wrapped up and accidentally left in the cab... So, after waiting on the phone for almost an hour, we were able to resolve that! I still give 4 stars bc i can't do 3,5 which is what I'd like to give. The service and truck did the trick and were EXACTLY what we needed for hauling kitchen appliances!! But the online process is still a little sketchy, but I'm sure it will better itself as it evolves! I'll update my review next rental, but overall, i do recommend this place, they're quick and efficient & got everything taken care of! Don't hesitate to use them, just be sure to follow instructions carefully on the online process, otherwise it can get frustrating! Take care!

Juan A. 
Évaluation :
3

The personnel that assisted me were very nice and tried their best; however, the company itself was awful and couldn't have made my moving experience any worse. I booked my truck online and then took the extra step to call and confirm I was all set. The day before I was scheduled to move, I was called by a U-haul rep to inform me that they did not have a truck booked for me. While they had sent me a confirmation email, the individual responsible for my initial order did not go the extra step to actually reserve the truck. After spending literally hours on hold due to poor staffing levels on their customer support line, I finally managed to get a truck... however, I had to change my moving day from Saturday to Sunday and drive all the way to Hammond Indiana (for a Chicago moving location) to pick up a truck. What an awful experience. I will never use U-haul again. I highly recommend you consider Ryder, Budget or any other service.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
3

N/a

OMAR S. 
Évaluation :
5

They helped hook up the trailer. Easy to work with

BRUCE F. 
Évaluation :
5

Very excellent customer service,!

JANELL M. 
Évaluation :
5

When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !

Tina S.  |  Premières impressions 
Évaluation :
4

No comments.

BRYAN D. 
Évaluation :
1

The day before I was told that I will get additional mileage discount for not being able to get the 17' truck and 70 cents per mile, when I returned the truck at 8:46 am on Sunday I was 4th in line and the lady who was talking to a agent was not able to complete her process to be completed because of the system went down and I was told we will send you the final confirmation by Email and now I'm being charged additional costs that I was offered I'm very disappointed with the company and the service. Let me know what you think that u would be willing to assure that I should recommend my friends..u can contact me with your additional questions.

JERZY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

The general manager was super friendly, helpful, and knowledgeable. Excellent customer service.

JOSEPHANTHONY C. 
Évaluation :
5

I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Merci.

ANDREW C.  |  Expérience générale 
Évaluation :
5

Both pick up and return was very easy. All the personnel that assisted me were very courteous and helpful, especially when hooking up the trailer

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELICEO N. 
Évaluation :
5

Nothing. The equipment was great, the staff was great and friendly. Glad we have a facility like this so close to our home.

SCOTT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDYLE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
3

Clean the truck.... like not the trailer part, but where people have to sit & drive.

Judy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammi s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
5

Though the location closed at 7pm, the smart phone rental return process was easy and convenient. The staff was very helpful.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany A. 
Évaluation :
4

The check-in process on the app was (again) terrible. It kept locking up or saying "no network connection" (not true). I tried the web check-in also and it was slow and didn't work. I went back to the app and it was working, very slowly. I uploaded the required photo of the inside of the trailer, but it didn't attach. Had to do it again. Did the exact same thing and it worked. The whole check-in took well over 20 minutes. It was frustrating and NOT THE FIRST TIME it's been difficult. The app seems to have trouble when I need it most.

Jill H. 
Évaluation :
3

When I stepped up to the counter to check in, I was asked if I needed a dolly? Blankets? or Boxes? I told him "No I have my own," He then asked to see my drivers license, so I handed nit to him. He pulled his personal cell phone out and took pictures of the front and back of it, I asked why he did that and he told me "It's just easier if I enter it." I didn't think about it until later in the to have him delete it, guess that's my fault. The inside of truck cab was FILTHY!! it had mud and dirt all over the floor of the cab! It also had soda spilled in and on the cup holders. That along with the windows being dirty and smudged look like they could've cared less about the equipment. The truck they gave me was blocked in, so I had to go back in to get the guy to move it. I took note of the number on the truck that had mine blocked. When I walked back in and told the guy my truck was blocked in and told him the number of the truck that was blocking me, he gave me a dirty look like I didn't know what I was talking about and walked right past me heading out the door. While I was waiting, I over heard the other guy at the counter who was helping another customer to log into the Uhaul web site to enter his DL in.Hmmm. He got to the area the truck was and starts to walk back towards the store, he stops, turns around and goes back to see the number on the truck that was behind mine, like he didn't remember the number the comes back in the store to get the keys for the truck. if he would've just grabbed the keys the first time when I told him it the 10 minutes it took could've been avoided. The whole time I felt like I was inconveniencing him from the look on his face. Finally he gets in backs the truck up, jumps out and walks back into the store. As there was no other truck in that lane he could've been considerate enough to back way up and give me plenty of room to get out, or at least guided me out but nope, not this guy! I had to jockey back and forth to wiggle it out of the space it was in. I drove a truck for over 15 years so I'm no amatuer, I wonder how someone without experience would have done? 20 minutes after receiving my keys I was finally on my way and not too happy to say the least! When I got to where I was going, I parked got out open the back door of the truck and there was a dooly and a bag of blankets ZIP TIED TO THE TRUCK!! IF I WANTED TO GET THEM OUT OF MY WAY I WOULD'VE BEEN CHARGED FOR THEM!! SO AFTER TELLING THEM I DIDN'T NEED THEM, I WAS STUCK WORKING AND PACKING AROUND THEM AND COULDN'T UTILIZE THE ENTIRE BOX OF THE TRUCK!!! I will probably NEVER use UHaul again! I WILL DEFINATELY NOT USE THE ONE in Montgomery IL. If you do, don't have the short guy with glasses and tattoo's help you! Buyer beware!!

SAMUEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
5

Always great service

JOSHUA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN W. 
Évaluation :
2

Bad customer service

GEORGE B. 
Évaluation :
2

I got overcharged severely because I asked for pick up and they said no pick ups available in Illinois and I was forced die to urgency to take a box truck and was charged several hundred instead of 300 Fran815-260-4921

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
1

GET the box delivered on time and have a clear date of arrival

Jimena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA C. 
Évaluation :
5

Best location ever. I have been using since they moved to Montgomery. Storage, trucks...great staff. Nice people to work with.

CHRISTOPHER C. 
Évaluation :
5

After the registration it took only minutes to check in and out. My only problem was getting into the cab . Both knees are bad. It was a great experience Thank you

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA L. 
Évaluation :
5

The truck had 151k and would not go faster than35 mph. Local move so we were fine but the truck was time for a sunset. Also the location of the moving cart and blanket took away space in the truck. Also still waiting for my email receipt

Robert P. 
Évaluation :
5

The guys were great, as one took care of ne the other guy prepped the trailer so i was in and out in less than 10 mins. Great service.

MICHAEL V. 
Évaluation :
3

My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.

Jimmy s.  |  Premières impressions 
Évaluation :
5

Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.

sam h.  |  Premières impressions 
Évaluation :
5

Easy access clean and staff very helpful

Donald Z.  |  Online Move In 
Évaluation :
5

Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.

herschel l.  |  Expérience générale 
Évaluation :
5

The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10 % higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.

Christopher C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Very good service from everyone. Would highly recommend to everyone

doris H. 
Évaluation :
5

Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.

christine l.  |  Expérience générale 
Évaluation :
3

When i thought i had my reservation complete i got a surprise not knowing i had to make a change in the choice of a different truck only to find out the truck i had reserved was never at the facility.I believe that if the truck had not yet been returned i would let the customer know that there was no truck available.

Mauricio O. 
Évaluation :
5

The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.

lance s.  |  Premières impressions 
Évaluation :
5

Merci.

Jessica R.  |  Premières impressions 
Évaluation :
5

Transaction went fine, truck worked great, staff was very friendly. The lock on the gate was frozen solid, but I had my own lock to use for it.

John M. 
Évaluation :
1

It's shame that this location represents UHAUL as a company. Rented a 17' truck on the 11th of February. All was fine until I looked at my credit card statement. Instead of the 128 $charge I was charged 444,25 $. So I called the location and spoke to the manager or person in charge. He informed me there was damage to the truck. I asked him where on the truck was it damaged? The move went without any incident. I did not damage the truck in any way. On the contrary they received the truck cleaner then they gave it to me. The manager could not tell me where the truck was damaged. He just told me that's what the computer said. I told him I would file I claim with my credit card and he just hung up on me. At least tell me where the alleged damage is on the truck! Don't just hang up on me. Going forward I will avoid UHAUL. I will also not leave a rental place until the rented item is inspected. I should not have trusted the lady at the desk when she said just leave the keys.

ISIDRO L. 
Évaluation :
4

I'm very disappointed that I was charged an extra 25,00 $ for not washing the truck. It had dirt and salt on it when I rented it. Understandably so, it was about 8 degrees outside the day I rented it. That's too cold to wash truck through the car wash. I didn't have it washed because I wasn't aware that it was supposed to be. I was told to gas it up. A wash was never mentioned to me at the time of rental.

KATHLEEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
2

When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.

KIM J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

I ordered a pickup truck for mobile service and when I got to the location realized there were no pick ups on site and was put in an old small moving truck with no notification. Yes it worked for what I needed and was the same price but would have been nice to have some heads up or be able to choose what I got

Ben S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISRAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
5

Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.

Sharice B.  |  Expérience générale 
Évaluation :
5

I rented a van from this location before and was very satisfied with the service. Rose checked me in when I picked up the van. She was very helpful and friendly. Dropping off the van was so easy. I will continue to use this location.

Marla F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYBETH W. 
Évaluation :
5

The truck was old and did not want to shift into overdrive. This cost me extra fuel. The box of the truck was covered in spilt oil likely from a propane grill. I spent over 100 $to throw rugs in the box to cover the floor and plastic to cover the carpets in the house to keep this trash from being tracked around. I had the people moving stuff in and out of the truck slipping on the ramp. Thankfully no one was hurt.

KEVIN W. 
Évaluation :
5

Not much, Staff was friendly and courteous. Fast in and out . 5 Stars!!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO M. 
Évaluation :
4

My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.

Laura L.  |  Premières impressions 
Évaluation :
4

Have the backend logistics buttoned up so the return of the vehicle is more seamless. It was wonderful to do all the pre-work (share DL info, for example) online to speed up the receipt of vehicle key in-person.

Bridgette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONJA R. 
Évaluation :
5

In and out in less than ten minutes, Jeff, the agent processed everything; there was a minor hiccup with the gas gauge not matching the reported amount, but they made an adjustment and all's good! Kind of concerning to be photographing my license, what with cyber crime etc.

JEFFREY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MADELYN C. 
Évaluation :
5

Donna at the Montgomery, IL location was Excellent she went above and beyond to make sure I was good with containers drop off pick up you name it I really appreciate how well she treated me and making sure my move was a great experience. I would definitely you this location again and work with Donna!! Thanks you Donna for all your help!

Eryca T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Premières impressions 
Évaluation :
5

The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times

chris l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathi t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon f.  |  Premières impressions 
Évaluation :
5

Very professional and nice staff Very clean facility

christine l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin B.  |  Expérience générale 
Évaluation :
5

The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti

Andrew C.  |  Premières impressions 
Évaluation :
5

Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.

lynn w.  |  Expérience générale 
Évaluation :
5

Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!

Steven Z.  |  Premières impressions 
Évaluation :
5

Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie L.  |  Expérience générale 
Évaluation :
5

The initial details were explained well. When I made my decision, everything else went smoothly.

William W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mel D.  |  Expérience générale 
Évaluation :
5

Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.

Robert H.  |  Expérience générale 
Évaluation :
5

Super nice facility and super easy to rent from start to finish

John K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Q.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick p.  |  Premières impressions 
Évaluation :
4

The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.

Cortney M.  |  Expérience générale 
Évaluation :
4

Nice and clean place

Celoie M.  |  Expérience générale 
Évaluation :
5

Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we're going is as competent and nice.

Pete O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marshalyn V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan m.  |  Expérience générale 
Évaluation :
5

This facility has an outstanding staff one of the ladies at work to the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning

Robert P.  |  Expérience générale 
Évaluation :
5

Would be helpful if keypad could be blocked from the sun. Very difficult to read.

john g.  |  Premières impressions 
Évaluation :
4

Very nice and helpful staff

Mel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gaither raye g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S.  |  Premières impressions 
Évaluation :
3

I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

Christopher R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bria E.  |  Expérience générale 
Évaluation :
2

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn't do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn't mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue "should be resolved in a few months". If I hadn't already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

Steven F.  |  Online Move In 
Évaluation :
5

First time I've been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. J'adore.

hector c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D.  |  Expérience générale 
Évaluation :
5

very professinal

anthony v.  |  Premières impressions 
Évaluation :
5

Excellent job guys thank you very much

Roy M.  |  Expérience générale 
Évaluation :
4

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

LOLA K.  |  Expérience générale 
Évaluation :
3

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

Jesse J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Expérience générale 
Évaluation :
3

I liked the inside parking and loading zone. I don't like paying over 100 $a month.

Sarah P.  |  Expérience générale 
Évaluation :
5

The easy access plus beds for moving made the experience quick and painless.

EJ C.  |  Premières impressions 
Évaluation :
5

Great experience, quick rental and move out easy service!

Jason H.  |  Expérience générale 
Évaluation :
5

Great job

scott j.  |  Premières impressions 
Évaluation :
5

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

charaine l.  |  Premières impressions 
Évaluation :
5

Greatest

marshall j.  |  Expérience générale 
Évaluation :
1

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

Patricia D.  |  Premières impressions 
Évaluation :
4

only down side was when clearing out storage, noticed mouse droppings.

Joshua L.  |  Expérience générale 
Évaluation :
5

N/a

Kristine W.  |  Premières impressions 
Évaluation :
5

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Dan S.  |  Expérience générale 
Évaluation :
5

Five star approval!

Jim S.  |  Premières impressions 
Évaluation :
1

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Tyler S.  |  Expérience générale 
Évaluation :
2

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Robert M.  |  Expérience générale 
Évaluation :
5

Great service and fast.

Joshua L.  |  Premières impressions 
Évaluation :
4

Sales person very helpful and knowledgeable!!

mike c.  |  Premières impressions 
Évaluation :
5

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

Jason H.  |  Premières impressions 
Évaluation :
5

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

SCOTT S.  |  Premières impressions 
Évaluation :
5

Great service at this location very happy with the transaction good customer service as well

jared v.  |  Premières impressions 
Évaluation :
5

It was a wonderful and easy experience! Very helpful and quick and easy process!

Anna T.  |  Premières impressions 
Évaluation :
4

excellent customer service

Juan H.  |  Premières impressions 
Évaluation :
5

The whole process was smooth! Jemma was very helpful and nice!

Lisa E.  |  Expérience générale 
Évaluation :
1

Made reservations online for truck but did not have truck for me.

SUSAN F.  |  Expérience générale 
Évaluation :
5

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Mike G.  |  Premières impressions 
Évaluation :
5

Mr Smith was very kind and accommodating!

Jennifer K.  |  Premières impressions 
Évaluation :
4

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

Joshua S.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

crystal s.  |  Premières impressions 
Évaluation :
5

Jeff and company were great to work with and were very helpful when I had questions or needed help.

Sean F.  |  Expérience générale 
Évaluation :
5

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

Gerald A.  |  Expérience générale 
Évaluation :
5

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

bonita t.  |  Expérience générale 
Évaluation :
5

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Kathy J.  |  Expérience générale 
Évaluation :
5

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

Charlene C.  |  Expérience générale 
Évaluation :
4

Very satisfied with my entire experience.

JoAnn S.  |  Expérience générale 
Évaluation :
1

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I'm never recommending this to anyone to save them from this atrocity.

Na Yun C.  |  Expérience générale 
Évaluation :
5

Will come here again

Ricky J.  |  Expérience générale 
Évaluation :
5

Tanks for all

Jesus G.  |  Expérience générale 
Évaluation :
5

It's was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

Trevor & Kara W.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. The facility was clean and well maintained. I didn't have any trouble accessing the unit. Will definitely use them in the future for storage needs.

latina b.  |  Expérience générale 
Évaluation :
5

Very friendly service.

Rob K.  |  Premières impressions 
Évaluation :
5

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

Charlene C.  |  Premières impressions 
Évaluation :
4

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

Gerald A.  |  Premières impressions 
Évaluation :
4

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

Lawrence T.  |  Expérience générale 
Évaluation :
5

very nice facility

Patrick B.  |  Expérience générale 
Évaluation :
5

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Merci.

vickie b.  |  Expérience générale 
Évaluation :
5

Staff was amazing! Would rent from again.

Angelo Z.  |  Expérience générale 
Évaluation :
5

Donna was great to work with, she was very accommodating.

Antoinette B.  |  Expérience générale 
Évaluation :
5

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

JoAnn S.  |  Réservation 
Évaluation :
5

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

Angelo Z.  |  Réservation 
Évaluation :
5

All good! Very friendly staff and very helpful!

connie z.  |  Réservation 
Évaluation :
5

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

Al S.  |  Expérience générale 
Évaluation :
2

Customer agent was impatient and rude.

MARIA A.  |  Réservation 
Évaluation :
5

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

elizabeth V.  |  Réservation 
Évaluation :
2

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

Vicki H.  |  Expérience générale 
Évaluation :
5

staff was very helpful.

Denny E.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

Melissa M.  |  Expérience générale 
Non reviews have been submitted for this location.

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