Customer Reviews for U-Haul Moving & Storage of Mooresville

4 793 évaluations

304 W Plaza Dr   Mooresville, NC 28117
(Exit 36 off of I77)

(704) 663-6267

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(704) 663-6267

304 W Plaza Dr
Mooresville, NC 28117
(Exit 36 off of I77)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

No suggestions for improvement. Excellent experience from check-in through returning the vehicle. The van was perfect for my use. I thought the cost was reasonable. Perfect experience.

Doug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Expérience générale 
Évaluation :
4

I recommend lookin at the storage unit before renting. The 5 by 8 unit is advertised as big enough for a small 1 bedroom apartment or efficiency, and this is not the case. It may be helpful to have pictures of the units.

Cody F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

We rented a hand trucks with a strap and it didn't work and I was to pressed for time to get a replacement

Barry W. 
Évaluation :
5

Wonderful employees

DONNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
5

The guy that works there is great and is always happy.

Dwayne T. 
Évaluation :
1

Charged for insurance even after declining, all I got was an apology for the “mistake” but advised no refunds. Poor service. I will NEVER rent from uhaul again.

KENNETH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Customer parking needs to be improved.

BRIAN G. 
Évaluation :
5

Nothing, everything was awesome.

DOMINGO R. 
Évaluation :
5

Very friendly and helpful staff

WILLIAM M. 
Évaluation :
5

Staff were great, patient and accommodating. Could not have asked for more.

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

staff courteous and informative. convienient and easily accessible.

Tiffany G.  |  Premières impressions 
Évaluation :
5

Staff always has a great attitude, and are super helpful with anything I need.

David S.  |  Premières impressions 
Évaluation :
3

I returned the truck with less miles than originally thought I would need it for. Did not get reimbursed for this as suspected. ):

Desiree T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
5

At first I thought the day would be a nightmare. Online reservation reserved me a truck at a different location then this one. I went there and they told me they haven't had trucks in a year and a half. So I was hosed. I by chance drive to another Uhaul location. Uhaul had transferred the rental to them and never notified me. So luckily the young woman Tabitha looked it up for me and found that out. So in the end thanks to Tabitha the day was saved and I was able to move. However UHaul needs to fix that glitch. The lady at the first location had said this wasn't the first time. So again thank you Tabitha for saving me on the 13th.

Patrick M. 
Évaluation :
5

I have been renting from Uhaul for years. Your online and app checkin is terrible. I had an awful experience with it for a second time in a row. I completed the app pickup. But then had to go back because it did not register the rental. I waited on hold for 30 minutes and was told it's ok. The location called and I had to go back to complete this process. So it added miles to my trip which I paid for, but should have been removed. I did not accomplish moving all of my items, because of the inconvenience.

Timothy G. 
Évaluation :
5

Truck was clean but smelled of smoke real bad made me sick

GEORGE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina B.  |  Expérience générale 
Évaluation :
5

I've rented U-Haul trucks snd trailers many times over the years and this was the first time I considered it not a good value. Prices were much higher than last year.

Glenn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
5

Staff pleasant and worked with us on right size storage unit needed.

Thomas L.  |  Premières impressions 
Évaluation :
5

Nothing to improve on except Hannah deserves Kudos for being the best!!!

COURTNEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

Special shout out to Marshall and crew, excellent customer service and assistance.

richard r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M.  |  Premières impressions 
Évaluation :
4

Don't make the customer move trailers around to get out the one they are renting. Plus I had to hook it up, wire it and check the lights myself. Then they took a picture of my connection.

WALTER M. 
Évaluation :
1

The parking is awful and limited and right off of 150. The girl that checked us in was not very friendly amd same thing when we checked back in Sunday afternoon She was not helpful answering basic questions and addressing any concerns for example about mileage. .

Brian G. 
Évaluation :
4

My only complaint was that I ordered a furniture dolly and blankets and neither were in the truck. I'm hoping I get refunded for that portion.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEESIMBA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah F. 
Évaluation :
4

Trailer was not sweep out.

JOHN R. 
Évaluation :
5

The only problem was the gate remote I was issued never work and I had to into the office each time.

Kevin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Trailer was dirty outside but ok on inside

Robert K. 
Évaluation :
5

Employees were great!

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward s.  |  Expérience générale 
Évaluation :
1

Bathrooms filthy at all times, almost never cleaned except by me. Another tenant allowed to play ridiculously loud music even after multiple complaints, in violation of the contract term's, making it near impossible for me to do my work. I had to constantly reschedule work and do my work around his hours. A/C and ventilation to my office hasn't worked in over a month as of my move out date. Issues with frequently breaking toilets go unrepaired as well.

Rick S.  |  Expérience générale 
Évaluation :
5

The man that helped me was knowledgeable, professional and super helpful.

ANDREW W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahron O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katarina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
5

Cost for mileage is a little high

Kathryn R. 
Évaluation :
5

Friendly staff!!

AIVAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Super easy and convenient.

TODD H. 
Évaluation :
5

Van was ready, clean, and everyone was friendly. No problems

Louis B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby V. 
Évaluation :
2

Mobile app when checking in has not worked both times I have reserved a truck. Had to return the truck before they opend and since the mobile app didn't work I left the key in the door locked, as any responsible person would do. Fond out they don't have duplicate keys so I had to pay for a locksmith. Won't be back. The mobile issue is on UHAUL - they key issue is on the location. Both are dissapointing.

Donald M. 
Évaluation :
4

Put a couple of chairs in waiting line , I stood in line 1:10 minutes to check in

EARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUNO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNETTE Z.  |  Premières impressions 
Évaluation :
5

parking up front is a little tight when gets busy. Very nice staff

Andrew A. 
Évaluation :
4

The staff here is consistently great to work with. We have used their services for our last 3 moves and keep coming back because of the customer service and quality of rental vehicles. The one suggestion Id make is increasing the number of staff available on the weekends to help expedite truck rentals.

CASSIE M. 
Évaluation :
1

My experience was wonderful up until I asked to extend my unit for 1 week. I moved from out of state, and the closing on my house was held up a week. I was told no, that they would have to charge me over 500,00 $ for 1 extra night. I asked if I could speak with someone in corporate, and was told they would direct the call right back to her, and the answer is no. I was willing to prorate for a whole week even though I only needed 1 night. The situation was out of my control, and I feel that it is very poor business practice to not be flexible in anyway.

Genine R.  |  Expérience générale 
Évaluation :
4

Have more dollies. I had to use an appliance dollie because this site did not have any smaller dollies in stock.

Daniel H. 
Évaluation :
5

Great job, keep up the good work. Always a pleasure to rent equipment from U Haul

Byard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard A. 
Évaluation :
5

We wanted to rent the trailer in Ohio to drive one way to NC. The price gauging was unbelievable. Almost 800 $one way. We ended up renting round trip for under 100 $. This doesn't make sense. So many people will be taken advantage of not knowing this.

Thomas P. 
Évaluation :
5

Offer Veterans discount The vehicle was ok for the short distance move but it certainly would not be acceptable for any distance over 150 miles Staff was courteous friendly knowledgeable efficient Great people

JOHN H. 
Évaluation :
5

I was in and out fast. Staff knew what they were doing. Very organized and professional. I would recommend this location anytime. Very pleased.

malease S. 
Évaluation :
5

Great job

OCIE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Not having customers wait so long at the gate before it opens. I waited like 5 mins before an associate recognized I was there by the gate. Then they acted like they didn't want to open it up for me.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD N. 
Évaluation :
5

Nothing at this time

LARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD A. 
Évaluation :
4

Parking and truck choice.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Marshall was very friendly and helpful with my drop off. The facility was easy to get to. Would definitely go back there if I need to rent a trailer again.

Martha M. 
Évaluation :
5

We were storing an enclosed trailer here and had a wonderful experience. We no longer have that trailer and that is the only reason we no longer need their service. We also needed to rent a large indoor storage area and when they did not have anything available that would meet our needs, directed us to a nearby U-Haul facility that could accommodate us. They have fantastic staff!

Rebecca B.  |  Expérience générale 
Évaluation :
5

The option to extend use to the customer that already has the rental should take priority over another customer. Having a vehicle loaded and not knowing the finish time can be a challenge. Paying for a full day and not getting but half is not right. Especially when your going to get another full days rental fees from someone else.

LYMAN M. 
Évaluation :
3

The layout of the parking lot is terrible, and navigating around other vehicles can be difficult (not that U-Haul is at fault). When I got to my storage unit there were belongings from a previous renter left inside that I had to deal with myself.

Ian W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn B.  |  Expérience générale 
Évaluation :
3

In the middle of a pandemic none of the employee's were wearing a mask inside the building. The trailer that I rented had a leak in the front corner roof and we drove through heavy rain to get to our destination. I had a couple of gear bags in that corner of the trailer and both were soaking wet. Nothing was damaged but if my music instruments had been in that corner it would have been a disaster.

ZACHARY W. 
Évaluation :
5

The pick up was very easy! The truck was ready and very clean. Merci.

Ginger J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

I have rented from here before the folks at this location are great to work with. The location is clean and accessible and their equipment is in great shape and well maintained.

Francis C. 
Évaluation :
5

Excellent service à la clientèle

ANGELO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted O. 
Évaluation :
5

The staff we wonderful, and the facility was very clean and well kept. I'm very impressed with this location.

Hannah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUSTIN S. 
Évaluation :
5

If you want a honest answer call 980-258-4515. Don't rent this truck to anyone again

NEIL S. 
Évaluation :
5

Great vehicle and very good service. Great people at service desk

WINSTON G. 
Évaluation :
4

The truck and hand trucks I contracted were not available when I arrived on time at the rental center. They were glad to give me a larger truck that came with hand trucks for a higher amount. Since I badly needed a truck, I relented. From there the truck operated fine and the move was completed. I believe the larger truck should have been offered at the rate of the truck I contracted for.

CLIFTON S. 
Évaluation :
5

Not a thing great customer service. Forgot her name but I sure it will show in your records who help at pickup.

Shanetra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryah B. 
Évaluation :
4

The links to sign in by phone did not work well. I wound up needing the associates at the desk to check me in to rent the truck I had reserved and paid for.

Elizabeth T. 
Évaluation :
5

Staff is always friendly and helpful. I've rented from this location many times and am extremely happy with their service Amy W

Amy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
4

Very disappointed in no refund. I brought the truck back a day early to be told no refund on one way rentals. Poor form, If I kept it an extra day you certainly would charge me for it

ALVIN M. 
Évaluation :
5

Great customer service!!🤗

GERALYN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genine R.  |  Premières impressions 
Évaluation :
4

Very small parking area but not much of a way to fix that

Jeffrey F. 
Évaluation :
5

VERY HELPFUL AND FRIENDLY

Robert H.  |  Expérience générale 
Évaluation :
5

Wonderful owners! Look forward to working with them again in the newer future!

Amilcar M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne G.  |  Premières impressions 
Évaluation :
5

Very easy to rent online; unit was very clean! Fortement recommandé!

Christine B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Jo T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRA N.  |  Premières impressions 
Évaluation :
5

The staff are great to work with. The facility is clean and easy to access. I enjoy the close proximity to my residence.

Michael G.  |  Premières impressions 
Évaluation :
5

Awesome staff, made me comfortable and were very helpful.

Charles J.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful.

Martin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becki B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell V.  |  Premières impressions 
Évaluation :
4

Office was short staffed so one person was trying to handle many customers at one time. She was friendly and helpful, she just needed some extra help the day I was in there to rent a storage unit.

Griffin I.  |  Premières impressions 
Évaluation :
1

I'm not a new customer. I merely had a credit compromise which caused me to get a new card. In doing so, my account could not be automatically charged. I sent and email as the first letter instructed as an option. Heard nothing. I called and got a live person and changed my card on file. I received yet another letter now with multiple late fees. I called again and waited online for greater than 10 mins until a Corp contact took the call. She ran my card complete with all late fees. I'm paid up through Nov 5th. I will make every attempt to move out all my belongings by then if possible. There is no sense in how hard communication is between customers. Terrible customer experience.

STEPHEN W.  |  Premières impressions 
Évaluation :
5

I wanted climate control storage and figured Uhaul has been around for a long time. When the staff took me to see size of unit inside, it was VERY CLEAN!! Even the hallways. I didn't have to search for the dolly, it was right inside the door! I feel very confident about my decision to use this storage facility!! There are storage facilities on every corner but by choosing Uhaul and moving my stuff in I know I made the right choice!!!!

jill s.  |  Premières impressions 
Évaluation :
5

Very nice and accommodating personnel

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
4

You were there when needed and very friendly

John E.  |  Premières impressions 
Évaluation :
5

Awesome

Christian G.  |  Premières impressions 
Évaluation :
5

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

james p.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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