Customer Reviews for U-Haul Moving & Storage of Morningside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Morningside

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Virgil S.
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Customer did not leave a comment.

Madison P.
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Customer did not leave a comment.

Amy W.
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will ever use again, too many fees, over 100 dollars just to move water heater. Charging 20 dollars for taking truck to different location or charging even more outrageous price for more miles. said it was a convenience fee. Was only convenient for you clearly. And because we rented truck on sunday the dropoff was closed, so either wait till morning for owners to show up so i could get my 100 deposit back or 20 dollar fee. Go home, get charged 20 dollars and still have to go back. maybe your reps should give a heads up as to hours of dropoff spot or not offer insurance that doesnt cover a damn thing only money in your pocket. 130 dollars to move water heater..... thanks UHAUL!!

Rana C.
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You guys did a great job getting me the van I needed to get me moving! Thanks so much and be safe

Dianna R.
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The lady i talked too couldnt have been any sweeter.. And. The young man i talked to when i droped it back off.. Was also very very sweet.. Thank u too them both.. They were very understanding and very lovely.

Rosemary W.
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Customer did not leave a comment.

Daniel B.
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Get better, knowledgeable staff.

Kimberly Michell G.
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Only thing is the man who disconnected it just not very friendly

Brent M.
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Customer did not leave a comment.

Terrill G.
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Customer did not leave a comment.

Linda B.
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Brad and staff were wonderful trucks were great. People in store very helpful. Older guy is very nice and kind also. And lady that worked beside Brad this last Saturday. They treat clients absolutely wonderful. Rented several and would stay with them if I needed something done.

Michael B.
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Customer did not leave a comment.

Shantyle W.
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At first our experience was starting out bad. We were sent to a location that is closed until April.. so we went back to this location and Hayley was a HUGE help. She made us feel less stressed and she was fully aware of our issues we had that day and she stepped up and really helped up.

Rick R.
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Everything was handled very nicely.

Clarence F.
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Check all trucks for a removed gasoline relief valve, mine had been removed but a siphoner,costing me 25 gallon of gas...repairs made very quickly ( 1 1/2 hrs. ) but still an interruption of my trip

Ivan S.
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Great service!

Alexander L.
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Customer did not leave a comment.

Corey W. | First Impressions |
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Customer did not leave a comment.

Julie M. | First Impressions |
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Easy process to reserve a unit. Facility is exceptionally clean for a storage facility. Love the drive in access for unloading in the rain.

Sarah S.
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I think everything is great I’ve used your company twice this month and will continue should I need your services again ??

tia h. | Overall Experience |
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Customer did not leave a comment.

William B.
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Monica D.
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Stanley R.
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The trailer was dented and patched but performed satisfactorially.

Gregory S. | Online Move In |
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Customer did not leave a comment.

Warren C.
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No told me about milage but paper said something different next time make sure people have the milage they need

Robert V.
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Customer did not leave a comment.

Linc M.
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Kathrine H.
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Everyone was awesome

Ted W.
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Douglas P.
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Allan L.
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ryan M.
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Ian M.
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N/A

Miketa B.
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Customer did not leave a comment.

Gerald S.
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It was not a good experience. The trailer did not have night running lights. The rep that helped me lied to me about a VIP credit that I had. He did not want to take time to figure out how to apply the credit so he told me that would take care of it on the other end. It was not true. I am very disappointed in the Muncie u haul store.

Frank H.
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Customer did not leave a comment.

Carol K.
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Robin P.
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The associate who helped me was super helpful and made pick up easy. I will always recommend people come to this location.

Tom A.
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Customer did not leave a comment.

WARREN B.
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Manager Sarah Donson is a customer oriented person I am extremely grateful for her professionalism and helpful advice. I did deal with a mechanic/installer at this location that was less than desirable, insinuative that could have taken a more customer oriented approach. Sarah Stepped right up and handled the situation like the professional she is offering helpful advice along the way. Thanks Sarah and the remaining professional staff

Steven M.
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Customer did not leave a comment.

Dylan R.
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The gauges on the dashboard stuck. The rpms would got stuck one and the speedometer got stuck twice.

Derek R.
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Customer did not leave a comment.

Edwin S.
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Tina W.
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Jamie C.
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Customer service was awesome hands down. Pick up and return was quick and simple.

Victoria H.
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Still haven't received my final bill after returning the truck

Douglas H.
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My experience at uhaul was excellent couldn't ask for better

Frank K.
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Every thing went well and we got moved in one day. Thankful for quick and easy service.

Katherine K.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

Shane L.
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Great customer service! Employees are easy to work with. We will return to this store for any future Uhaul needs.

jessica m. | First Impressions |
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So nice and helpful. A real fancy place!

Art S.
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Customer did not leave a comment.

Kendall C.
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There was some confusion with the two orders we had, and we got the issue worked out. But I did not care for was being lied to, and then catching the CSR, at this location, in the lie, during our check in process. I was told our order had been cancelled the night before. But I got an text in the morning to help me with online check in. I was told by the person at this location that my online check in would fail. I didn't believe him because if the order was cancelled I wouldn't have gotten the text message. I work in IT, and I understand order management systems. And sure enough I went through the check in process without any problems. When I informed him of this, he understand I caught him in his lie, and changed is position and tried to be helpful and friendly. What I believe happened is another customer was trying to keep their uhaul past time and this was going to leave the location short. I believe he was trying use my rental to help fix that situation. That I cannot say for sure. In the end, we got both the uhauls we needed, and our move went off without any other issues. But I did lose my confidence I had in UHAUL when I was told my reservation was cancelled when it was not.

Kendall C.
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There was some confusion with the two orders we had, and we got the issue worked out. But I did not care for was being lied to, and then catching the CSR, at this location, in the lie, during our check in process. I was told our order had been cancelled the night before. But I got an text in the morning to help me with online check in. I was told by the person at this location that my online check in would fail. I didn't believe him because if the order was cancelled I wouldn't have gotten the text message. I work in IT, and I understand order management systems. And sure enough I went through the check in process without any problems. When I informed him of this, he understand I caught him in his lie, and changed is position and tried to be helpful and friendly. What I believe happened is another customer was trying to keep their uhaul past time and this was going to leave the location short. I believe he was trying use my rental to help fix that situation. That I cannot say for sure. In the end, we got both the uhauls we needed, and our move went off without any other issues. But I did lose my confidence I had in UHAUL when I was told my reservation was cancelled when it was not.

Ty B.
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Customer did not leave a comment.

Bruce S.
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Customer did not leave a comment.

Jeffrey S.
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Customer did not leave a comment.

Tyler D.
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Customer did not leave a comment.

Jannette S.
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Sara H.
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Great customer service and easy pick up/delivery. This location gave me one less thing to worry about on a very stressful day. Thank you so much!

Shane L.
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Great management and staff!

Judy T.
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Used this location and many others for 40+years..and will again. Too many moves, but glad U-Haul is here for us.

Molly M.
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Pickup customer service associate was very friendly and professional.

Howard M. | First Impressions |
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The representative that took care of me was very professional and it made my whole experience with U Haul very pleasurable. Thank God for U Haul of Morningside.

Carolyn M.
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Nothing everything was fine and the service was good. Nice people very helpful.

Gary A.
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Customer did not leave a comment.

Ryan J.
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Staff was short and rude. rented a 26' truck, truck was clean cost me about $115 truck, insurance and fuel.

Jeff P.
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Customer did not leave a comment.

Anna P.
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Customer did not leave a comment.

Lee O.
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Upon pickup service was excellent and streamlined would've given 5 stars. Upon return, staff was very inattentive, poor at communication and took 25 minutes before I could even get my deposit remainder and receipt, even though there were no other people in line. Two VERY different experiences!

brian P.
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Customer service line is a joke they have no clue what they are doing giving wrong information

Annella D.
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Gentleman who helped me was very patient and explained things well to keep me safe!

JAMIE L.
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Customer did not leave a comment.

Victoria M.
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Truck needs new brake pads or adjusted. Rear brakes smell hot, even when not used heavily.

Timothy T.
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Customer did not leave a comment.

Yolanda L.
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Customer did not leave a comment.

Amber P.
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We arrived at 5pm on Saturday to drop off our moving truck rental. The sign on the door said they were open until seven but the door was locked and no one came to check in our rental.

Cheryl G.
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As always, the staff at this u-haul location is wonderful, polite, helpful, and knowledgeable. I couldn’t ask for a better experience.

brianna C.
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That young lady is the bees knees. So helpful and fast. Wanted to hug her. Such a perfect person. She needs a massive raise. At least 150k a year. Seriously can't say enough about her. So inviting, she is for real the truth.

William E.
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Customer did not leave a comment.

chad G.
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Customer did not leave a comment.

Cheryl G.
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I am always thrilled with the service provided by the staff at this Muncie uhaul. If all of your locations were as knowledgeable, kind, polite, friendly, and helpful at this, you would have an amazing business.

John D.
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A contract was emailed with a dollar amount lower then what was actually charged to my debit card even though the equipment was returned on time and clean during business hours. I feel as though you just take whatever amount you want.

Anthony C.
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Employee was very helpful and even tightened up my hitch ball.

Ethan F.
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Customer did not leave a comment.

Gerald B.
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Michael R.
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Lori S.
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Employee checking us in was great!

Robert P.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Howard M.
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I reserved a auto tow dolly via U-Haul on line reservation, but when I got to the Muncie Location for pick up, Mike found out I had a box trailer reserved instead!!?? Fortunately, Mike and Lesa were very helpful and knowledgeable and had three tow dolly's on the lot, but only one was in road worthy condition (?), which I rented. Thank goodness, Mike and Lesa were there and they had one!!! Mike and Lesa were wonderful and I would only recommend this place because of Mike and Lesa, but I would not recommend the on line service, not so much!

Michael B.
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Drop off was super easy. Was concerned for hidden fees. Never came up. Highly recommend U-Haul !

Ashley W. | Overall Experience |
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Even through moments of not being able to pay, they worked with me to hold on to my things. I really appreciate them

Kenneth F.
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Nothing. Quick and efficient both on rental and return Nice operation

Lynne R.
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Absolutely loved the parking lot! Returned a 26ft truck with a 6x12 trailer. The parking lot was set up wonderfully for it. Big & spacious and extremely well lit and well marked as well as well maintained. Check in personnel was friendly and sociable!!

Edigson F.
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Customer did not leave a comment.

JESSE C.
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Doing a good job

Donna W.
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My customer service was horrible , the girl who waited on me was a smartass and cocky.

LINDA G.
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None at this time

RICHARD C.
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Customer did not leave a comment.

Kimberly R.
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I reserved a truck a month in advance for them to call the day before to tell me they don't have it. Then waited almost 2 hours in the store for a truck size I didn't even want.

Wayne C.
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Perfect

Gerald T.
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I rented an auto transport which I have rented several in the past, this unit did not track well behind my truck, it swayed back and forth a lot which limited the speed I could drive. When I got to my destination I did a careful inspection I found the trailer tires were badly worn and also had a lot of flat spots on them. This trailer should have had new tires a while ago. Disappointing since I have used u haul a lot in the past year!

Tina C.
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Customer did not leave a comment.

cassandra c. | Overall Experience |
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Great times

Holly B. | First Impressions |
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Entire staff was helpful and courteous. Storage facility is great.

Dianna S. | Overall Experience |
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I would rent there again, if I ever need a storage space.

Jon H. | Overall Experience |
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Very rude employee was condescending and disrespectful to me several times in the store. Would not do business with this location again under any circumstances

ANGELA K. | Overall Experience |
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I'd recommend using uhaul.

Betty S. | Overall Experience |
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This is one of the finest, cleanest, safest, and most professional facilities i have used. Dr. PHIL SPEARS

Cynethia J. | First Impressions |
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Thanks really appreciate your help

Betty S. | Overall Experience |
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The facility and personnel were very courteous and PROFESSIONAL! Sabrina was EXCELLENT in everything. Thanks, Dr. Phil & Betty Spears

gregory k. | Overall Experience |
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Very helpful staff.

Lynda N. | Overall Experience |
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The staff is always friendly and helpful. I've used them a couple times and I've had good experiences each time.

john k. | Overall Experience |
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Overall it was a clean storage place. But the alarm system sounds and then goes off by itself without anyone responding. Also feel I should be prorated back some money for not using the whole month.

Kathy F. | Overall Experience |
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Easy and fast process

christa w. | First Impressions |
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They gave me the run around on my reservation

Vincent P. | Overall Experience |
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Thank you Sabrina and staff.

Claire D. | Overall Experience |
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I really enjoyed my time with Uhaul. Everyone was pleasant, I felt safe, and it was a breeze loading in and out my stuff.

Nathan R. | Overall Experience |
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Very nice and convenient.

Scott S. | Overall Experience |
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My only concern would be safety , doing some work above the building entrance with no protection for people walking below at doorway. Great experience with the truck rental and rental of a storage bay

Amanda R. | Overall Experience |
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It was great! Would recommend & also would move back in at the end of the school year

Kim F. | Overall Experience |
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Had a great experience with the Muncie Uhaul team. They were professional and happy to help. Facility was very clean. Trucks were well kept. Hard workers! Thanks Kim

Michelle G. | First Impressions |
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Very easy experience.

Lydia L. | First Impressions |
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Seriously, everyone was so nice and the free month of storage saved my butt.

BEVERLY B. | First Impressions |
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Professional and courteous! The lady that provided me service walked in and requested to assist me as the other young man was helping someone else. Knowledgeable! Should be recognized!

Don H. | First Impressions |
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Experience was great. The owner took care of us. She was very professional and went out of her way to help us.

nikole b. | First Impressions |
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They made it all easy!!

Kathy F. | First Impressions |
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Great service, helpful staff.

LaShona G. | First Impressions |
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Thank you

Dianna S. | First Impressions |
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I was contacted a day before I needed a reserved truck that I would have to pick up the truck in Anderson because it was no longer available. I was given 36 miles but not for my car's Xtra mileage

Danka M. | First Impressions |
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Everything went smoothly and the staff members were friendly and helpful.

Ben W. | First Impressions |
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Everyone was very nice and very helpful! Made the process very smooth, and the month free storage was awesome.

Katherine M. | Overall Experience |
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Sabrina (Manager) maintains a great staff who works hard and is always working. They are all helpful and I sure did appreciate all the advice and help they gave us. Nothing but a 10/10 experience.

Thomas D. | Overall Experience |
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It was an awesome experience and in the future if I ever need to storage again I will be back And I will recommend the storage facility to everyone

connie c. | Overall Experience |
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Thank you

Karen T. | Overall Experience |
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Great experience!

Jeffrey J. | Overall Experience |
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Top shelf facility, wow, customer service by far the best I have ever seen, Ms. Burns and her staff so friendly and accommodating. The climate control was amazing. Have already recommended to other

Eddye H. | First Impressions |
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Going above and beyond to help thanks for great employees

Vincent P. | First Impressions |
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Selling a home and moving between states is stressful. Sabrina Burns went way above required consumer service expectations to help us went things did not go as planned. Please acknowledge her efforts!

Westly L. | First Impressions |
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Ever one was vary nice and I had a problem with my lights on my truck and thay help me get it fixed I was vary happy

Vivian Z. | First Impressions |
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Everyone was so helpful

Denisa A. | Overall Experience |
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Everyone at this location was awesome but Sara was extraordinary thanks for everything lady !

Kent T. | First Impressions |
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The facility is brand new, clean and remarkably easy to use. The sign up process was quick and efficient. Moving in is simple and straightforward. Its exactly what I wanted in a self storage place.

Michelle L. | First Impressions |
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Great JOB!! Sabrina for the excellent customer service that she provided during my visit. She was very helpful d the process of renting and putting my reservation for the truck.

STEPHANIE B. | First Impressions |
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The guys that did my moving went over and above what needed to be done

John R. | Overall Experience |
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Excellent experience

Carolyn L. | First Impressions |
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Sabrina was very courteous and patient. I appreciate the fact she was very informative.

jane l. | Overall Experience |
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All staff was friendly. Like the large area to back into to offload and load items.

joseph m. | Overall Experience |
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Overall a great experience.

Amy Y. | First Impressions |
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The staff was friendly and very funny.The units are clean,and well planned out.So far great experience!

Zachary C. | Overall Experience |
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It really met my needs at the time.

johnny L. | Overall Experience |
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Very good facility. Two small spots of dirt was on the floor of the storage units prior to move in. Otherwise the facilities were clean and great. The staff was courteous and professional.

Victoria L. | Overall Experience |
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Sabrina is the bomb. Helped make what would normally be a stressful experience go smoothly. Everyone at the office were friendly and worked to ensure I had everything I needed for a successful move.

Victoria L. | Reservation |
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The manager of this office Sabrina cares about her customers and it shows. She took great care of my equipment and storage needs after moving to IN from AZ. Efficient, kind and communicative.

Donna B. | Overall Experience |
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very nice staff & building

Misty W. | Reservation |
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Staff was very friendly and helpful. I highly recommend this location. The storage shed and very clean and taken care of.

Maya M. | Overall Experience |
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It was a pain to get access to the facility. People working there were rude when I was trying to get questions answered. No weekend office hours was pretty limiting.

rich f. | Overall Experience |
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Very convenent to the Ball State campus

Michael H. | Overall Experience |
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Sabrina provided excellent customer service and made our experience a good one.

Donald W. | Overall Experience |
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Very friendly staff and a clean well thought out air conditioned storage facility!! Will be back to store my son's college dorm things again next summer!

Sharon C. | Reservation |
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quick, easy sign up and very friendly staff

Gary M. | Reservation |
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A little confusion getting us checked in due to only being open a short time (computer system issues). But facility is brand new, building is nice and workers were really kind and very helpful!

kimberly b. | Reservation |
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The service is great. It will be much much better once the hours open up more for the customer. The carts are great!!!

Jennifer R. | Overall Experience |
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Sabrina and the staff went above and beyond to make our storage of our daughters wedding supplies an easy process. We appreciate the clean and secure facility and professional staff.

No reviews have been submitted for this location.

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