I was told on the phone since I made the reservations in my name but am physically unable to go to the location to sign the papers & the driver was diffetent from myself that if I brought cash I could pay with cash but leave a credit card on file untill the return. When the driver returned to pay for the truck they charged his credit card and would not take the cash. So why was I tokd something else at the time of making my reservation. They also said there were no paper receipts.Kenneth F.
U-Haul Moving & Storage of Morton Grove
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam - dim : 7h am à 7h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I drove 11 miles had the same amount t of gas and they charged me for multiple gallons. What a joke, I'll be disputing this charge.Courtland T.
The staff was friendly and very efficient!Janice W.
Le client n'a pas laissé de commentaire.Juan R.
Excellent Service!Joseph D.
The young men who served us were attentive, knowledgeable, professional, respectful and prompt. Excellent ambassadors for Uhaul. They deserve a cup of hot tea and donuts.Cynthia B.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Faris S.
Le client n'a pas laissé de commentaire.Michael L.
The younger man Kevin was Awesome! I forgot to get my dolly and he called me back within 5 minutes of me leaving to come get it and admitted it was his fault. In reality it was both our faults for not checking. Also Kevin was polite, hasty and professional. I will be coming back to this location because of him. Good job U-Haul! Nate KeatonNathaniel K.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Mark S.
worst experience ever.Bassam K.
Excellent customer service!DERRICK C.
Everything was handled as promised.Robert C.
I would like to note please that this was the easiest experience I have ever had of renting a trailer. That is quite the feat as I am a 45 y/o that has rented numerous vehicles/trucks/vans/trailers in my lifetime. Ricky and Kevin both went above and beyond to help and support my needs for a trailer. I only wish I had an immediate need so I can go back.Howard G.
Le client n'a pas laissé de commentaire.Natalie E.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.JONATHAN D.
Le client n'a pas laissé de commentaire.JONATHAN D.
Le client n'a pas laissé de commentaire.JEAN M.
Le client n'a pas laissé de commentaire.Teresa L.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.Edmon G. | Expérience générale
Le client n'a pas laissé de commentaire.Evelio R.
This is a praise comment: Nice staff, they are very helpful!Umit B.
Le client n'a pas laissé de commentaire.Alexandra S.
Le client n'a pas laissé de commentaire.Stephen R.
The bar code to pick up did not work.Timothy D.
You are one of the most excellent service that I seen in my life there is no match for you actually Ricky one of your staff he doing great job just to give you heads up thank you again.Youkhanna I.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.Kenneth O.
The experience was good, however some issues with the truck itself (broken door handle and issues with starting/stopping) made it more of a pain that it should have beenJustin B.
Very Disappointed in U-Haul's Customer Service Last month I rented a trailer from the Niles IL location on Milwaukee Ave. The employee who assisted me ( William ) was extremely rude. I had rented other trailers from that location several times in the past and had the same poor unprofessional experience. I notified U-Haul of this issue several times and received NO follow up from Corporate Management as promised. The last attempt to notify U-Haul Corp of my poor experience, the Customer Service Representative I spoke with, informed me my complaint was " resolved and closed out and I was contacted" Please Note : I have never received any correspondence from ANY U-Haul Employee regarding my concerns. I am Very Disappointed in U-Haul Corporation and the lack of customer care. Lastly I would like to mention the employee ( Ricky ) at the Morton Grove IL location. I recently rented from this location partly because I was never return to the Milwaukee Ave in Niles IL location. Ricky helpful ,very polite and enjoyable. More U-Haul employees from the top down should follow Ricky's example.David P.
I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.Matthew T. | Expérience générale
The absolute worst experience of my life-regarding anything. I have told everyone who has asked to NEVER USE UHAUL. The most unprofessional, inconsiderate, incompetent business I've ever had to use. Didn't have both of our boxes available for the reservation date. Didn't notify us or the movers that the location for pick up changed. Didn't have any resolution for the missing box other than to have it the next day. This delayed our move, made us rent a truck to move the rest of our stuff into the second ubox, our money from Airbnb's for nights missed, out money for new Airbnb's required, out money for not allowing our tenants to move in on the move in date because Uhaul's incompetence delayed everything. This entire mistake cost us 2 000 $. On top of that, it took TWO MONTHS and countlesssssss horrible phone calls to get someone who could take at least 466 $off our total. THAT WAS IT. The entire thing should've been free at that point for the insanity this caused us-the emotional distress this caused is anything thing. You literally had ONE JOB and somehow messed it up so terribly. Movers also moved (half of our stuff) horribly and not cautiously and multiple items were broken upon opening our ubox. Train your staff. Train your staff on customer service. Have boxes available when they're reserved. Don't take 4 hours to answer someone's call. Deal with a complaint instead of making a customer call back countless times for 2 months before having any kind of resolution. DO BETTER. Uhaul should be absolutely ashamed of this entire ordeal.ALEXANDRA F.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Asif P.
Maybe the person in the store should attend to the customer first and stopped talking on their cellphone so it will be faster.Rhoderick D.
Always a good experience renting at this location.Dahlia Z.
Le client n'a pas laissé de commentaire.David Aguilar G.
Excellent customer service - thank you!Jay K.
Le client n'a pas laissé de commentaire.Daniel E.
Le client n'a pas laissé de commentaire.Betina C.
There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.Matthew T. | Premières impressions
Le client n'a pas laissé de commentaire.Dilip D.
The service at Waukegan UHaul is always top notch. We're yet to have a bad experience and are frequent renters of both trucks and trailers.KEVIN Y.
ELK GROVE Location is Horrible!Shakier H.
The gentleman who helped us was funny, nice and got us taken care of right away.TR W.
2 Employees (Kevin) were very respectful and cooperative.James O.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Jan T.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Timothy E.
Le client n'a pas laissé de commentaire.Milorad S.
Employees at this location were very knowledgeable and professional. Ricky help quite a bit in getting the right trailer. Marty DeSentMartin D.
Charles is great.Jarvis B.
Le client n'a pas laissé de commentaire.Rahul G.
Car was ready and parked at the front to ready to move. Super quick process and return process. Friendly staffs.Samuel O.
Le client n'a pas laissé de commentaire.Yen K.
Location was ok, I have rented a good amount of moving trucks from Uhaul wether for work or personal. I always get them by going in a physical location but this time I did it online and then just went to pay at the counter which made it a lot faster. The location was ok, only problem was that I didn't know where to return the keys when I returned the truck that same night, it was on the side of the building. The truck did what it needed to do but was very used and abused on the road because the steering wheel was not very responsive and the driving was a bit odd.Lukasz Z.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Rosalyn S.
Le client n'a pas laissé de commentaire.Joseph J.
Why are you charging 69 cents per mile? This was a total turn off.VIVIAN K.
Le client n'a pas laissé de commentaire.Fan E.
Dropped off after hours, staff were friendly, courteous and Covid compliant. In and out into minutes.Arnold C.
Gas tank more than 30 % empty. When I brought it up with the attendant, he ignored meJeffrey V.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Sandra R.
very efficient serviceRobert P.
Staff they are always short staff that will make a difference..MARIO V.
Everything went seamlessly. Great location.Albert S.
Le client n'a pas laissé de commentaire.George O.
Le client n'a pas laissé de commentaire.MARSHALL D.
The young man who checked me in was exceptionaljohn K.
Le client n'a pas laissé de commentaire.Alvin C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Despite Covid-19 restrictions, the gentleman who checked me in and out for the rental was warm and welcoming and very polite. Thoroughly explained everything. UHAUL MG is highly recommended!!!ANGELINE B.
The gentleman who set up the rental was very friendly and efficient.Rick P.
Le client n'a pas laissé de commentaire.BARRY M.
The crew that works here are fantastic! Kevin, I believe the guy we worked with that day, is a wonderful example of the kind of customer service UHaul strives to offer. He is a very good representative of your company!Scott M.
Friendly people and great serviceHector E.
Keep up the great customer service. Your representatives were very friendly and helpful, I could not have had a more pleasurable experience. And the trailer I rented was great no problems whatsoever on our trip from Illinois to Florida. I will always use u haul in the future for all my moving needs. Your prices and customer service are great.Michael C.
The people he’s very friendly the manager is the best the parking lot is the bestTudor D. | Expérience générale
Le client n'a pas laissé de commentaire.Mario C.
Very smooth and fast service.Patrice H.
The alignment was so bad my hands hurt from driving the truck. I couldn't wait to return it. Driver side door would not close shut. I hit it so hard they just wouldn't close made it a bit dangerous while drivingMuhamed A.
Le client n'a pas laissé de commentaire.Brad V.
Rick is a great guy to deal withTimothy P.
Le client n'a pas laissé de commentaire.Jean B.
Le client n'a pas laissé de commentaire.Vikram T.
Le client n'a pas laissé de commentaire.Ovais A.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Robert D.
My man always hooks me up with the best service over there. Make sure you check these guys out if you're looking for great friendly service.Daniel K.
Le client n'a pas laissé de commentaire.Tony D.
Le client n'a pas laissé de commentaire.Justin C.
Nothing really. The whole process from reserving the equipment to dropping off was hassle-free. Staff at pick up was friendly and warm and provided clear directions on after hours drop-off. I will continue to use this UHAUL location.ANGELINE B.
Le client n'a pas laissé de commentaire.Alex B.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Tserenchimed B.
Le client n'a pas laissé de commentaire.Jennifer M. | Premières impressions
Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.John R. | Expérience générale
Le client n'a pas laissé de commentaire.John R. | Premières impressions
ThanksRosemary R. | Expérience générale
We couldnt get my couch in because of the upper stoop and i had to get rid of itDanielle B. | Premières impressions
smooth operation.TOM H. | Premières impressions
The service was awesome. They meet all of our needsScott O. | Premières impressions
The staff here is awesome! Very helpful and accommodating people who do their jobs well.Mary S. | Expérience générale
The staff is friendly and helpful.Dawn W. | Premières impressions
Very nice people very good managerTudor d. | Expérience générale
Great service, fast and very helpful I recommend this location.BARBARA M. | Premières impressions
BienABDUL RAZAK K. | Premières impressions
Very kind employees that clearly care about their customers.Jerry B. | Premières impressions
Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.Masoud H. | Expérience générale
So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!Lani L. | Premières impressions
I never had a unit there but yet they kept an imaginary storage unit on lien for 4 monthsEric C. | Expérience générale
Merci.Hristo I. | Expérience générale
Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul againMargaret S. | Expérience générale
The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.Rosemary R. | Premières impressions
Thank you,!Tommy W. | Expérience générale
The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordableCANDICE B. | Expérience générale
We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!Scott M. | Expérience générale
General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.Corey B. | Expérience générale
I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.DARIN W. | Expérience générale
I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!Michelle M. | Expérience générale
I had no problems.ELWOOD T. | Expérience générale
Every one I talked to was extremely friendly and helpful thank you.Eric L. | Expérience générale
AwesomeEron N. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!