Évaluations des clients U-Haul Moving & Storage of Murfreesboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Murfreesboro

Cote générale :

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Matthew W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Shaun S.
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Keep doing what you are doing.

Lisa R.
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Super friendly staff and very helpful

Joanne F.
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Le client n'a pas laissé de commentaire.

steven M.
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Le client n'a pas laissé de commentaire.

Gregory H.
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The real customer service was great! The website is difficult to navigate to set up a reservation, it listed facilities that don't exist, or don't answer the phone. This facility is a bit out of my way, but I dropped in and was very well taken care of!

SCOTT M.
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The young man that waited on us was amazing. My only complaint is the way I had to enter and exit the lot. I would prefer to be able to go around rather than have to make a u turn in such tight quarters

JERMANY C.
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Check engine light

Johnnie A.
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Le client n'a pas laissé de commentaire.

Lisa R.
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The interior of this truck mainly the dash and front windshield was filthy and in these times I expected the truck to be clean, while I realize it's a moving truck the dash and windshield was filthy I wiped down the steering wheel and drivers side of the windshield and wished I had taken a photo of before and after. Shocking. When I turned the truck I watched the guy sprayed the floor and nothing else on the truck. No extra sanitizing measures were taken that I observed. Truly disappointing.

Theresa M.
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The only negative about the location is lack of customer parking for while getting the equipment.

Jasmine P.
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Le client n'a pas laissé de commentaire.

DEBORAH J.
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The two guys behind counter when I came not friendly, I wanted to rent a truck for few hours they said they didn't have one available, said no 10foot available either so had to get that 15 ft and pay 1.00 a mile for use. When I asked if they had a truck at another location in town one guy said i doubt it. Just because u haul is well known doesn't mean you have to treat a customer like their business isnt important. No issues with u haul itself.

Susan S.
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Le client n'a pas laissé de commentaire.

Chris V.
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Le client n'a pas laissé de commentaire.

Matthew W.
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I rented a $20 truck for about 3 hrs, it cost me $135. Yes I took the protections and safe driving. But since I filled it out online and the counter rep made us sit through all the questions again anyway, why didn't he help me find a better option? Why would anyone ever rent this equipment again? Incidentally, the parking lot is torture at this location.

Shirley T.
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No improvement needed. Had it ready when I went to get it and was there to check it back in when I took it back. These people were very efficient .

JAMILA B.
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Le client n'a pas laissé de commentaire.

Paul E.
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Le client n'a pas laissé de commentaire.

Ann W.
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Everything was excellent - the employees were friendly and helpful. Could not ask for better service. No changes are needed

Nina W.
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Le client n'a pas laissé de commentaire.

cordeus R.
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Le client n'a pas laissé de commentaire.

Leif E.
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Le client n'a pas laissé de commentaire.

MELANIE C.
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Le client n'a pas laissé de commentaire.

Charles P.
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Just continue to be efficient.

Charles R.
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Le client n'a pas laissé de commentaire.

STEPHEN G.
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Le client n'a pas laissé de commentaire.

Megan T.
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Le client n'a pas laissé de commentaire.

Michelle G.
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Le client n'a pas laissé de commentaire.

LEONARD W.
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Le client n'a pas laissé de commentaire.

Kinsey E.
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Le client n'a pas laissé de commentaire.

noah S.
Évaluation :

I used the online checkout and it was so easy. I had trouble finding the key drop box, but an employee approached me and offered to check me out right there. Really happy with how simple this process was, as well as being affordable. Yeah I will definitely be using Uhaul next time I move.

Christopher E.
Évaluation :

The customer service was top notch. I will definitely choose the location again the next time I am in need of U-haul equipment.

Jimmy L.
Évaluation :

Customer service was absolutely terrible. There is obviously a mask mandate because of COVID 19 so they told me I wasn't allowed inside because I wasn't wearing one. No big deal, left it in my car and someone else was dropping me off. As I proceeded outside, the lady came outside to then take her mask off where we are standing a couple feet from each other to tell me I need to finish my reservation online. Why are there people even working if I have to do all the work on my phone? From start to finish all the lady did was drive the uhaul in front of the building. It was very inconvenient considering I stood in the cold to finish the reservation online and waited for approval over 20 minutes simply because I didn't have a mask. I do not understand

Brian J.
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Le client n'a pas laissé de commentaire.

Danette R.
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Le client n'a pas laissé de commentaire.

Juan K.
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Friendly staff. Professional. Knowledgeable. Reasonable prices. Great experience!

JAMES M.
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Professional Staff & Safe, Reliable Equipment.... J.M.

Karen H.
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This was a very quick check-in for us, staff very efficient. This has been a long-time UHaul location in Murfreesboro, and has an excellent reputation, which they upheld last Saturday. Thanks very much!

Kristen N.
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Le client n'a pas laissé de commentaire.

Ava L.
Évaluation :

Every employee at this U-Haul site was extremely efficient and helped me a great deal.

Christopher G.
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Le client n'a pas laissé de commentaire.

Gabriel F.
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Le client n'a pas laissé de commentaire.

Bert I.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Great and fast customer service. Very polite workers.

Heather H.
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Le client n'a pas laissé de commentaire.

Mealand R.
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Le client n'a pas laissé de commentaire.

Joey O.
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Le client n'a pas laissé de commentaire.

ROBERT PAUL G.
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Good people, real good service. I will use this location again.

Kaneisha G.
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Le client n'a pas laissé de commentaire.

Bruce C.
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I was told to fill the tank to 3/4 full when I dropped it off. It was only half full when I got the truck. I got ripped off for $18 that was my mistake because I did not call them on it before i left my pick up point. Other than that they were great.

David P.
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Le client n'a pas laissé de commentaire.

LaTonya P.
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Le client n'a pas laissé de commentaire.

KENNETH C.
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Kept my drivers license and wouldn't respond to phone calls or messages left by customer service.

Robin C.
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Le client n'a pas laissé de commentaire.

Monica B.
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I got charged a fee for not using the online return, but I tried and it didn't work. I tried calling, but I couldn't get through. I have kids to take care of, so I couldn't sit around all night, and I left the trailer there. I was told when I called early the next morning that I had to pay the fee even though it was their system that didn't work.

Paul M.
Évaluation :

Excellent customer service. Highly recommend you come here first!

CHARLES P.
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Rep was very helpful - no complaints.

Benjamin J.
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Staff was friendly, fast and helpful.

ALICE P.
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I would recommend the U-Haul Box to anyone. It is easy to set up and is a safe way to move items across town or across the country.

Mark C.
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Le client n'a pas laissé de commentaire.

Marco D.
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Le client n'a pas laissé de commentaire.

Harris A.
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Great customer service! Easy process

Marsha Z.
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Le client n'a pas laissé de commentaire.

LIBBY A.
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Le client n'a pas laissé de commentaire.

Loreatha H.
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Le client n'a pas laissé de commentaire.

Ciana C.
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Le client n'a pas laissé de commentaire.

Josephine P.
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When I got into the rental truck there was a strong smell and I commented on it at the check out info on my phone app - I just want to say that the smell went away after I opened the windows. I believe the smell was the cleaner they used and I am quite pleased to know that such a thorough cleaning was done. THANK YOU!

Derek M.
Évaluation :

I had quite a moving experience with U-Haul 🤪

Monica J.
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Le client n'a pas laissé de commentaire.

HUMPHREY O.
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Nice one

joseph D.
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When I booked I was to drop off at this location and I had a storage unit rented as well. When I called before I got there I didn't have a reservation in the system, even though I had an email with one. I booked the unit again on the phone, and then at the location they almost didn't let me get a unit because I had booked that day. I am unsure why you take reservations and send confirmation emails if none of the locations receive this information.

Samuel F.
Évaluation :

Dudes at the drop off location made sure I was good and out within 5 minutes

STEPHEN P.
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My experience with the front desk while getting my rental was unacceptable....feel free to call me to elaborate 9316320513

Kalyan V.
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Le client n'a pas laissé de commentaire.

Peter B.
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the check in was very quick and the trailer was attached professionally and efficiently. I was happy with the experience. The trailer worked very well. It towed easily and held lots of stuff!

ROBERT D.
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No suggestions. The people at the site were very nice and helpful.

GEORGE B.
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Le client n'a pas laissé de commentaire.

Tiffani L.
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Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

My only complaint is one of the containers had Phillips head screws that were uncovered and loose. (I could unscrew them with my fingers.) The latch could be removed completely by anyone. One of our reasons for moving from the area we moved from was because of rising crime. It made the two nights before they were picked up for shipping very concerning. I was not happy with the Colorado Springs U Haul. They basically told me to deal with it when I called them about the defect. The woman on the phone was not helpful and seemed annoyed by my concerns. If I was reviewing the Colorado Springs location it would be 3 stars. The Murfreesboro location was however amazing. They were quite friendly and punctual.

KEITH P.
Évaluation :

Make the Ubox delivery process more user friendly with your online system. Also, educate your store personnel on how to advise the customer between the Ubox delivery by Uhaul and the Move Help entity. It was mass confusion for me from the beginning and I had a very difficult time working between the two separate entities to get the Ubox delivered to me. Keith R Prather 4207024713

Bruce W.
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Le client n'a pas laissé de commentaire.

Kevin D.
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Our county lifted the mandatory mask requirement weeks ago. I showed up to pick up my truck and was treated like a leper because I didn't know they chose not to comply. In fact, the lady was quite rude about, as if I should know Uhaul had decided to go against the mandate being lifted. She left me standing outside for 20 minutes trying to complete the checkin on my phone.

Jamal J.
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Le client n'a pas laissé de commentaire.

Gregory C.
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Le client n'a pas laissé de commentaire.

Nathaniel L.
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Le client n'a pas laissé de commentaire.

JAMES L.
Évaluation :

all good

William B.
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Le client n'a pas laissé de commentaire.

Larry S.
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The parking lot is awkward. If people could go out of the back exit right to the light, it'd be much better. Otherwise, this place is nice, clean, helpful and following Covid mask guidelines.

James B.
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Le client n'a pas laissé de commentaire.

JEFFREY C.
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Le client n'a pas laissé de commentaire.

Tara T.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

William H.
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The customer service was superb. Very informational about all products and services.

NICHOLAS R.
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Le client n'a pas laissé de commentaire.

Susan A.
Évaluation :

Stop your mask mandate

JACK P.
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Employees could be a little nicer and more helpful. First time doing the online check in and choosing truck and employees were rude and very short with me

William C.
Évaluation :

Top notch customer service skills at this location. We had difficult circumstances and they went above and beyond to help us through it. I'll be their customer for any sort of truck rental for the foreseeable future.

Lisa O.
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Le client n'a pas laissé de commentaire.

Samantha D.
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Like the after hours check-in

Yassir K.
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Le client n'a pas laissé de commentaire.

Carlee H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tenisha W. | Expérience générale |
Évaluation :

Being able to go to a storeage Facility at any time would be convenient for me

Dennis H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

George M. | Expérience générale |
Évaluation :

The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.

Lashonda C. | Expérience générale |
Évaluation :

Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service

Andrea K. | Expérience générale |
Évaluation :

They are thorough and the facility is clean: from the front office tho the storage lockers.

Andrea K. | Expérience générale |
Évaluation :

The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.

CYNTHIA M. | Premières impressions |
Évaluation :

Everyone was wonderful and very helpful with my move to murfreesboro.

GERRAN W. | Expérience générale |
Évaluation :

Female with the colored hair needs some coaching on people skills.

Constance C. | Expérience générale |
Évaluation :

The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.

sandra f. | Premières impressions |
Évaluation :

Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.

Joseph E. G. | Expérience générale |
Évaluation :

I was impressed with the efficiency of the staff in a very timely & attentive man or!

Angela T. | Expérience générale |
Évaluation :

When we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)

Christopher W. | Expérience générale |
Évaluation :

Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.

Joseph E. G. | Premières impressions |
Évaluation :

Jordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!

Daniel D. | Premières impressions |
Évaluation :

Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.

fay c. | Expérience générale |
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Brandy was friendly and professional. She delivered my Ubox on time and without any issue.

michelle g. | Réservation |
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Very good service. Very secure storage area. Very helpful employees.

Denise J. | Réservation |
Évaluation :

The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul

bRIANNA r. | Expérience générale |
Évaluation :

Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.

TENIA B. | Expérience générale |
Évaluation :

I did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.

Non reviews have been submitted for this location.

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