Always great
Évaluations des clients U-Haul Moving & Storage of Murrieta
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Murrieta
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you
Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.
They were very helpful and had a very good service
Staff was courteous everything I needed was done
The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.
Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)
The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.
Great and very pleasant
A little surprised at the charges for returning the truck to the incorrect facility.
Great to do business with a company who value customer satisfaction.
The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.
Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.
Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.
Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.
Thank you very much it has been a great experience best storage I have had yet
Thank you for your services.
Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!
Quick and easy! Amazing location.
They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.
Great experience. Employees were very helpful
The staff at this location was very professional.
Uhaul is always clean, staff is always friendly and helpful!
Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.
Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.
The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.
A+++++++++++ for the staff and facility!!!
Easy access to storage units and helpful staff.
Very convenient to get to . Always clean.
The service representative was knowledgeable and helpful.
My experience was awesome.
Very nice experience
Amazing
Real friendly always there 2 help u very with our needes
The Customer service employees were very amicable and accommodating. This is a plus to the company.
The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.
Great experience
Excellent service, clean, and secure.
Our experience was helpful and professional from start to finish.
Great professional staff, knowledgeable, and helpful. Thank you.
The inside was kept clean but the out side was trashed by my building, I guess from the homeless.
Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...
Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!
Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.
good service
Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something
Exceeded all expectations!
I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know
Thank you for your providing this service.
1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call
A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.
Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day
when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.
Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.
Too much money for the few things I had but the place is very nice
Great service.
This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.
They are great
This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.
Very clean and secure facility. Lawrence was very helpful and friendly, as well.
Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.
All employees were very helpful and courteous
You made my life so easy, everything I needed in one location you are the best Go team Murrieta
This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.
The storage facility is clean and very well maintained.
Outstanding!
The woman that helped me at the front dest was very helpful and nice !
The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.
My experience was great as well as the interaction with staff. All were amicable.
The lady heard my concern about tow dolley and initiated a complaint to address my concern.
Great service.
Great service would recommend to others.
Great customer service! And thank you 😊
Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.
Great service ❤️
I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.
Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage
Great service.
Terrible experience. Terrible customer service.
The carts in the indoor storage are really useful.
Excellent facility, great staff💯.
Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again
Everyone one there was great! In particular a girl who might be a manager (played soccer).
Ray was a big help she did an excellent job and thank you .
The staff is professional, and the facility is clean.
Uhaul is the absolute best storage facility anywhere!
Your delivery driver Ross was great!!!
We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna
The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You
Entire staff ws very friendly and helpful. Thank You
Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.
thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.
The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.
Everyone was very friendly iam happy eith the service i received.
Need lights in the units. Hours not long enough and way too expensive.
Haut de la page