Évaluations des clients U-Haul Moving & Storage of Murrieta

Always great

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Well....can't think of anything. I didnt have the app ,at that time so I was just a little late (got locked out of my house)..forgot to keep my garage remote), so after 7 I wasnt sure where to park. I dont like to back up where other trucks are, so I just parked adjacent All good... all worked out🤙😁🤙😁

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Great customer service

I reserved a truck at 1130am at a location i chose , signed up online with all information required and received confirmation. When i arrived at 1135 the door was locked with sign saying they were out to lunch from 1200 to 1pm. I called the customer service and they stated they got to lunch at 12pm but it was 1135 what the hell.. So i asked the operator to find me another location which was another 15min away.. the service was good at the second location the clerk told me to take a picture of the gas gage to mark the mileage and gas tank and i did. I had the truck 3 hrs drove 51 miles round trip I added $22 dollars of gas before i took it back to match the gas gauge photo perfectly. I was in a hurry because of the first location making me late so the clerk said he would email my receipt since he had my card on file. When i received my receipt the next day. I was surprised to see an additional charge 35 dollars for gas. There is no way i was off at all or by that much its ridiculous, i have the photo with miles and line on gas gauge.

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Not changing location on the morning of pick up

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The Murrieta location on Jefferson street staff was amazing. Shelby was very helpful and nice. I recommended them to a neighbor that is moving as well

thank you for working with us

Excellent customer service. I had a few little miss haps (nothing to do with U-haul) and they went out of their way to accomodate my needs. A shout out to the wildomar u-haul located on palomar rd and also the 2 ladies from the regional office. Great teamwork and customer service. You guys ROCK

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My first time to check in and pick up using the smart-phone app. When I went inside to complete the transaction and receive the key, the counter person seemed rushed or a little distracted. My equipment was blocked in by another truck and I followed him back outside. Not a big deal, but his instructions to me sounded incomplete - and after he moved the other truck, that was the last I saw of him. Finally, but still not quite sure, I presumed that we were done. My drop off return later that day was processed by Tim, and that was an excellent, pleasant experience.

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All good....polite friendly customer service reps and a spotless cleans and safe office environment

Great customer service on a Sunday!

Very efficient procedure for rental, especially if you do it on-line. Very courteous and professional staff.

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Nice facility and customer service was great. Communication and service were great. Fast and pleasant.

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Always my go to uhaul location! Service & supplies are great

My rental experience and having my hitch put on were both amazing. I chose not to have the hitch put on by the dealership where I bought my car. Last time another dealership cut my bumper twice and cost me a la thousand dollars. And The salesperson asked me step by step what I needed with my hitch. I told him I was going to Arizona but he asked me if I needed electrical and other stuff. Of course I did. And this time it was also going to cost me $1,000 at the dealership instead of $333 at U-Haul. I was willing to wait until September to get my hitch put on because it's difficult to find. The manager of the office found the hitch and I got it put on a date before I needed it. They're awesome. I have a storage unit and if I need to continue it I'm going to move it to U-Haul because their prices are far better than cube smart.

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This will be my go to uhaul store from now on , super friendly staff i was in and out of there in 15 min ,

I've used this location before because of the friendly and helpful employees.

It was a pleasant and easy experience from start to finish. Thanks Murrieta Uhaul.....

Alex was great. Uhaul scheduling dropped the ball and would not set up a delivery time. We went to the Murrieta store, and Alex did a local delivery, got the u- boxes to us same day, and apologized for the inconvenience of waiting on our boxes. Thank you Alex for your great customer service and leadership.

I made a reservation for a one way 2 days in advance and paid for it in advance. All to be told the truck wasn't available about an hour before my reservation while on my way from Los Angeles to Murrieta. I had family driving down to help me move so this was a huge inconvenience. Also, being told the next available at 3:30 was not an option for me, as I said, there was family driving out to help me because we no longer live in the area. They offered no alternatives other than the 3:30 slot which did not work for me. I ended up having to do a round-trip, which cost me more money and more time. It was just a huge inconvenience and I'm disappointed in the way all this played out.

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I have rented from this location before and am very pleased with customer service. Eric Witt

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The exterior of cargo van was very dirty. I had to wash it myself immediately after driving off the lot. Everything else was standard u-haul.

Waited almost an hour to get the truck, air pressure light came on within the first day and continued to be an issue. Ended up having to get the tire replaced which took days off our trip home. When asked, the Uhaul rep said that it's something that should've been checked at the store previous to us getting the truck.

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Everything was timely and in order. Much appreciation for the service.

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uhaul availability in California is a major concern and increased the cost of my rental by $650.00 more than what it should have been.

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Easy to reserve online and open on a Sun! Love it!

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They are always nice and helpful at this location. Now the one location in Menifee off Holland .. that couple that runs it is rude , they should not be working for uhaul . I've tried to rent from there several times and they act like you owe them something. They forget the customer is what pays there salary. Very ignorance ! I avoid them at all cost.

This was so fast and so easy. I saved a fortune renting a truck and moving myself. The rental was a great price very nice and clean. So easy to return. I would definitely recommend them and I would use them again any time even just for a pick up truck.

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the pick up was very slow. I checked in on-line but was told I had to wait in line. It took me over 50 minutes from arrival and i was just had 5 parties in from of me. By the time i left there were over 10.

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Great customer service and friendly

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The trailer we rented a month prior wasn't available to us. They did upgrade us to a bigger trailer for the same price. That was a blessing and a curse. Was nice to have more room per load but man that's a nasty trailer to back in if you aren't experienced. The trailer was filthy from the prior use but not a deal breaker. The location has a very long line so make sure to be early if you have a schedule to keep.

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Very fast service. I walked in, told them I had a reservation, they walked out with me and connected the trailer. And I was out of there in 7 minutes!! Thank guys!!

We reserved a truck on line and was told to go to Oceanside to pick it up at 0900. Later that day somebody called us and said the truck would not become available until 1300. BTW the movers were already scheduled. Then we reserved a truck in Murrieta, located at 30195 Auld Road in Murrieta, Ca (satellite location bail bonds place?) to pick up our 26' truck. Upon arriving there was no truck and the lady indicated that the truck was rented an hour before. The lady behind the locked door didn't care about my situation or that I had a reservation. The lady was unprofessional and a detriment to uhaul brand. I next went to 25086 Jefferson Ave Murrieta, ca 92562 where my unboxed were located. Upon arrival Sara helped me with my situation and the manager allowed me to use a truck with damage on the rooftop. The management of this location was awesome! We spend a significant amount of money at uhaul storage and would appreciate if corporate would contact the bail bonds location and said something to them about customer service. I did not appreciate the condescending nature of this lady behind the locked door. I am certain the entire exchange was recorded on camera

Reservation was changed to this location with no notification. First location opened 30 minutes late and waited in line 30 minutes only to be told to go to Temecula.

Great people, great service.

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The staff were extremely helpful at this location. And the movers, Honest A's Affordable Moving were fantastic! Polite, helpful, and extremely efficient. I highly recommend them!

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I have never dealt with a company who legit did not care not try to make it right with me as this company had done. Moving is already stressful and they added 10 times additional stress to me as I moved to a completely different State...from not confirming my pickup location, to not having my truck available that put my moving date back an entire day and I wasn't able to start work on time. I turned the truck in days early and they made money off the early return but yet couldn't and would not compensate me not even a days wage and they are a multi million dollar company if not more. DO NOT USE Uhaul!!!! I will NEVER again and will tell all I know. I'm still so disappointed.

Very helpful, and accommodating.

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Both rented and drop locations did not know the procedures for simple rental agreements. The manager in VICTORVILLE CA was high as a kite a d totally oblivious to his staff. This rental I had was a nightmare incarnate.

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No improvement needed. Staff was friendly during pickup and awesome during return. Thank you

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Clean the rental equipment. The trailer I rented was COVERED In Cow/horse manure. I had to cover it in plastic because of the smell..

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Easy in easy out. Associates great.

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