Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Manager and front desk were beyond rude, yelled and the Veterans wife and said they didn't care if he was a Veteran. They did not have the part for the scheduled appointment and made another appointment under my name without my permission or consultation. beyond unprofessional and I have not been able to contact them with your system. it is a maze of hold times and no help with continuous bad service with few exceptions at your store front locations and horrible store front location employees attitudes.
Elaine K.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Adrian T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT T.
Évaluation :
5
The person who helped me was fantastic!!! Merci
PIER S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSICA A.
Évaluation :
5
Loved the girl working at the desk who did our intake paper work. I believe her name was Danielle. She was great! The location was so clean and everything went so smooth. Thank you for making our son's move go smoothly.
KELLY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA E.
Évaluation :
5
Great experience! Thank you.
Christian R.
Évaluation :
5
Answer the phone from the office not in Arizona.
Esther R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
FELIPE P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRUCE V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRIANNA H.
Évaluation :
5
Great service
ANDRE W.
Évaluation :
5
Nothing at all. Top notch service , shout out to Danielle and the two younger guys who helped me out!! Y'all rock 110 %
TIAHNA P.
Évaluation :
5
There was some concrete debris and small bits of gravel in the bed of the truck I rented but it was overall in good condition and certainly worked great for my purposes. The manager and staff at this location are very caring people... I wouldn't think of going anywhere else when it comes to renting equipment!
DAVID M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINA B.
Évaluation :
2
I overheard what seemed to be a manager talking to a customer on the phone. This supposed manager seemed quite impatient and short with the customer. “Moving is a pain in the ass, that's how it goes†…I'm not sure why the customer was on speaker phone.
BRADLEY A.
Évaluation :
5
Don't change a thing.
WAYNE W.
Évaluation :
3
Make sure ball is secured I left location with trailer after Kyle Stokes had “HOOKED†trailer to my vehicle trailer was clunking more than usual only to find out when I got home that he hadn't even tightened the coupler or turned the knob not once I was literally able to grab the trailer and take it off the ball without loosening anything! Luckily he hooked the safety chains The proper way but I have NEVER EVER experienced this after ALWAYS renting at this location.
Juan R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter D.
Évaluation :
5
The person that hooked me up pointed out how to properly use the straps to minimize the frustration of getting them loose. Been at U-Haul dozens of times and this was the first time somebody pointed it out. Much appreciated.
ALI G.
Évaluation :
1
Make sure that the vehicle is in actual working condition before lending it to a customer whose time is valuable.
Daniel C.
Évaluation :
5
To have more personal people helping customers.
RAFAEL L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John B.
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Expérience générale
Évaluation :
5
Returned our vehicle here and got a storage unit. The stairs were a bit tough for someone in their 60s though.
RACHEL K.
Évaluation :
5
Great service, very quick to get me in and out and make sure the equipment was handled properly.
Daniel Eli G.
Évaluation :
5
Merci
ANDREI M.
Évaluation :
5
Improve your mobile app process and accuracy of information. I am currently waiting for a dispute and possible law suit against uhaul. For such a prestige organization. The mobile service needs to be improved.
Alvaro A.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JUAN H.
Évaluation :
1
This has been a terrible experience for me and my family. After having my truck canceled on me shortly before the move, I agreed to use the uboxes. The day I was supposed to pick up my boxes (9/21/21) the staff told me that they did not have a forklift driver therefore could not give me the boxes that day. I had already hired people to help me load them and that money went to waist. Then the next day (9/22/21) I loaded four of the uboxes and returned them. They told me they accidentally gave my 5th box to another individual, but that they would fix it and the boxes would ship quickly. Me, my wife, mother-in-law and 9 month old baby left the following morning for Texas (9/23/21). On 9/29 I called to follow up on my shipping and was told that I was still in possession of my boxes. After requesting a call back from a manager and not receiving one, I called for three days, opened and incident and kept getting told someone would call me back, but no one did. When I finally did get a hold of management, they told me they didn't know where my stuff was, but they would give me 50 $a day every day it was late. In the mean time, my wife and mother-in-law are sleeping on air mattresses, my daughter is in a bassinet that is too small for her and I'm sleeping on a foam pad that I used in Iraq. 50 $a day for all of belongings is a slap in the face. I can't even get a shitty hotel room for 50 $a night. After calling every day for a week, we finally got an answer on where our stuff was. It was sitting in the warehouse unscanned. Because of the incompetence of the store, who's GM told me he couldn't help me and refused to speak to me, I still don't have my stuff. As my company moves more employees east, I am going to make it a point that we don't use uhaul for company moves. No follow up, accountability or empathy for my family.
PAUL G.
Évaluation :
5
You have exelent service and very new equipement and new pick ups thank you U-haul company
CESAR M.
Évaluation :
5
Everything was great! I like the mobile app option for pick upâ€" makes it quick and easy.
STEPHANIE R.
Évaluation :
5
Friendly customer service all around
MICHAEL E.
Évaluation :
2
Le client n'a pas laissé de commentaire.
ALEXANDRA V.
Évaluation :
2
I reserved a truck online, showed up 10 minutes after my time and thw truck still wasn't ready. I have used your company and had an account for years and still have to be verified each time. The truck wasn't ready, the dolly and furniture pads I ordered were not in the truck, the back of the truck had leaves in it and I turned the truck in 5 hours ago and still haven't received a receipt showing the charges or that the truck was even turned in.
Jeremy K.
Évaluation :
5
Truck needed a cleaning inside and out
Bob N.
Évaluation :
1
This truck smelled sooooo bad. I could almost barley stay in the truck. It was dirty and smelled so so bad
Justin B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES S.
Évaluation :
4
Needs better communication in facilities and online
PAUL K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis F.
Évaluation :
5
My U boxes were delivered 14 days late. I would suggest under promising and over delivering. The boxes were also picked up two days late. I don't blame this all on Uhaul of Murfressboro because they left California very late.
Scott G.
Évaluation :
5
I rented several trailers from here and I am always had a great experience
Jesse V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES C.
Évaluation :
5
Friendly and helpful
marry B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAVIS W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M.
Évaluation :
5
The staff at this location is very nice, both renting the trailer and dropping it off. Very good lady employees.
FERNANDO D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIO B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUPREE W.
Évaluation :
1
The bottom line is that you raised your rates two times in less than a year. Blame whatever you want, but the rates aren't worth what I am utilizing from you. I can go buy a storage shed for less than your over inflated prices, which I did.
Luke D.
|
Expérience générale
Évaluation :
5
Clean, convenient and friendly folks.
ANDREW E.
|
Expérience générale
Évaluation :
1
UHaul is bullshit im go do business with Budget next time. UHaul charge to much a mile
Edward J.
Évaluation :
2
We went in at about 11:30am for a 12pm scheduled 24 hour utility trailer. She told us we were early she would have to put that time on the return time. That was fine until it took them 30 minutes to get the trailer rented to us because it was not checked in properly, we didn't leave with the trailer until after our scheduled pickup leaving us short an hour on the time we were told we would have to return it by 11 or incur penalties. It was very disorganized and frustrating and also we bought some mattress bags and when we went to with exact change the manager complained that we were using cash because of the "coin shortage" not a very good experience. We also went back today to purchase a few more boxes and went to pay again with exact change to be told they were not sure if they had a cash drawer still open, it was an hour until closing. They had to leave and go find the manager that had the only open cash drawer leaving us waiting about 5 minutes. Even though it was exact change.
Andrew R.
Évaluation :
1
Le client n'a pas laissé de commentaire.
JULIE S.
Évaluation :
5
The folks made it easy to get my trailer and to turn it in.
A special mention for Kyle he took care of me and made sure everything was in good working order.
LARRY N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott H.
Évaluation :
2
It was a terrible experience. The original trailer I rented was to be picked up 1/2 mile from home then 30 minutes before pick up they sent an email telling me I needed to drive 45 miles to pick up the trailer. Had to change trailer with additional costs. Very unprofessional. I will never rent a uhaul again
RICHARD K.
Évaluation :
1
Reservation for 1030 went out the window he laughed at my employees does not have any equipment waiting an hour for something to show up that was unsafe google pull to the left and had no brake lights, I couldn't even get a discount through all of that. Instead I just got laughter!!! Very in happy about the service
David S.
Évaluation :
5
Nothing needs improving. Great service. I didnt get the name of the girl who helped me but she was great! She was very helpful and made everything easy. Great customer service fast and easy check in. It was a great experience. Merci.
EZELL B.
Évaluation :
5
Very easy to pick up and drop off. Friendly employees. Thank you.
KATHLEEN A.
Évaluation :
5
Nice facility and would definitely use them again.
ROBERT D.
Évaluation :
5
Great service
OBRIAN M.
Évaluation :
2
Le client n'a pas laissé de commentaire.
julie S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucio Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PREDRAG M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE S.
Évaluation :
5
It was really perfect from start to finish. Great service and equipment was very clean and ready to go. Would definitely recommend and use again if needed.
Tammara L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert H.
Évaluation :
5
Just keep doing what you're doing.
PRESTON G.
Évaluation :
5
Very nice experience and nice employees all of them. Van was a pleasure to drive and really liked the amenities it came with. Thanks UHaul
SCOTT P.
Évaluation :
3
U-Haul was very dirty in the cab-we wiped down several times and the towels were black. Lock on the back did not work. Driver door stuck & at one point the lock got stuck & wouldn't open at all. There was a large gap in the top of the door which caused leaking & load road noise the entire time. Change oil Light & airbag light on dash came on the day we picked it up. Alignment was so bad the steering wheel was turned to make wheels drive straight which is completely unsafe & taxing when driving long hours. We rent several times a year for business purposes & the quality and safety of the trucks we get continue to decline.
TERRY E.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Justin C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL N.
Évaluation :
4
Return was quick. Confirmation call in the return was mDe the day before as well as confirmation in the location.
Robert D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelley K.
Évaluation :
4
Staff were very helpful.
Luis F.
Évaluation :
5
Great friendly checkin
Robert J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER H.
Évaluation :
3
I drove as total of 22 miles and put a gallon and a half into the tank and was still charge for two more gallons. You need to do a better job of keeping it more accurate.
David W.
Évaluation :
5
The staff were very helpful and supportive!!!!
Brian J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERNON F.
Évaluation :
4
I canceled my first contract because the personal was not paying attention. Then we had to open another contract. Waisted my time and missed the my drop off time.
Martin S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN R.
Évaluation :
5
Staff was friendly and appreciate this location helping me in a crunch after another location appointment had fallen through.
Virginia S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hilary O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve O.
Évaluation :
5
Can't our attendant was awesome
EDWARD P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherry L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRENT A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA J.
Évaluation :
5
Love u haul
NAPOLEON W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEPHEN P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John G.
Évaluation :
4
The only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month
Bobby D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anita R.
|
Expérience générale
Évaluation :
3
The navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles - including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be "friendly" to offer a store credit to offset proration that isn't returned when checking out a couple weeks early. It's a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I'd rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas
COLIN K.
|
Expérience générale
Évaluation :
5
The app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.
SHELDON W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Esmeralda V.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeannine P.
|
Expérience générale
Évaluation :
5
The staff was always helpful and courteous. Merci!
RICARDO G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darren T.
|
Expérience générale
Évaluation :
5
Alex and his team are great! It's always a pleasure giving them my business
ISAIAH J.
|
Expérience générale
Évaluation :
2
My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.
KAREN L.
|
Expérience générale
Évaluation :
5
Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL
Laticia F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler C.
|
Premières impressions
Évaluation :
2
The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!
ANN T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald S.
|
Premières impressions
Évaluation :
5
Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.
Daisy R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Spencer H.
|
Expérience générale
Évaluation :
5
Tim and the staff at this location are awesome!
Spencer H.
|
Expérience générale
Évaluation :
5
Best experience I've had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.
Christopher T.
|
Expérience générale
Évaluation :
5
Easy access...No stairs..!
Lee M.
|
Expérience générale
Évaluation :
3
Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.
Joseph T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clara C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jocelyn R.
|
Online Move In
Évaluation :
4
Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice
Brent S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henrietta G.
|
Expérience générale
Évaluation :
5
I always have a pleasant experience with U-haul employees.
RICARDO G.
|
Expérience générale
Évaluation :
5
Great service! Easy to get in and out.
Spencer H.
|
Premières impressions
Évaluation :
5
Merci
Chris F.
|
Premières impressions
Évaluation :
5
Very professional service
SHELDON W.
|
Premières impressions
Évaluation :
1
My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn't as large and we couldn't fit all our items into it. They didn't have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience
linda w.
|
Premières impressions
Évaluation :
5
The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.
Diane D.
|
Premières impressions
Évaluation :
5
Thank you for your friendly help
CAMILO C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy T.
|
Premières impressions
Évaluation :
5
Outstanding location.
ALEXANDER M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eugina W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICARDO G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy A.
|
Premières impressions
Évaluation :
5
Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.
DOMINADOR J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda M.
|
Premières impressions
Évaluation :
5
They were very helpful and had a very good service
lucila b.
|
Premières impressions
Évaluation :
5
A little surprised at the charges for returning the truck to the incorrect facility.
RAUL C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sally D.
|
Premières impressions
Évaluation :
5
Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.
William M.
|
Online Move In
Évaluation :
5
The service representative was knowledgeable and helpful.
PAUL W.
|
Premières impressions
Évaluation :
5
The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.
Obrian M.
|
Premières impressions
Évaluation :
5
Excellent service, clean, and secure.
Wayne N.
|
Premières impressions
Évaluation :
5
Great professional staff, knowledgeable, and helpful. Merci.
Eileen B.
|
Premières impressions
Évaluation :
1
I was sold an unavailable storage unit. This resulted in a waste of time of having to "hope" a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know
steven v.
|
Premières impressions
Évaluation :
5
The staff is professional, and the facility is clean.
julie l.
|
Réservation
Non les évaluations ont été soumises pour cet établissement.