Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very efficient. Quick/easy/painless. This location is a short ride from my home, and I will be back for any of my related needs. Excellent. :)
Shannon Franklin
Évaluation :
3
The trailer I rented was worn out. The latch had worn too the point there was a quarter inch wear spot from the latch in it, making it quite difficult to open. I oiled the wheels and the tracks for the door, but the bearings are worn out. It took me 20 minutes to work the door open so I could load the trailer! I reserved a 6x12. Just one. When I checked my reservation on the app, somehow I had TWO reservations. I called and asked to please cancel one, as I'm not licensed to haul doubles and BOTH reservations were canceled. This was, absolutely hands down, the WORST experience I've had to date with uhaul. I called this morning to inform uhaul about the condition of this trailer, and I had a callback. There is nothing more annoying than getting a return call where you answer and are immediately put on hold. With the wrong department! Please do better. Moving from NH to MO was stressful enough...I really didn't need more.
KIMBERLY MAY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawn Wheeler
Évaluation :
5
Everyone was very courteous and the whole transaction was Seamless
Tim Aiken
Évaluation :
5
Jesse Hussey notified me quickly when a part needed for my hitch installation would be arriving late, and helped reschedule my appt in a timely manner as I had only 1 additional day after the install to move across country. When my lighting kit was also not a match, he was able to set up a hard wire install at a sister location to ensure I would be able to stick to my schedule. He made a very stressful situation a lot easier to handle and made sure I was all set when I went to pick up the trailer the following day.
Ashlyn Parker
Évaluation :
5
I always received the the very finest quality service at UHaul on Hooksett Rd, Manchester NH.
Craig McQuade
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rhodel Stillwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent Richard
Évaluation :
2
My reason for the below average score is 1. We moved out of our storage unit this past Sunday we did let them know in the office yet they were still trying to charge us for another month and tried to charge the card every single day. We are lucky we didn't have no money on that card. 2. When we were moving out of the storage unit we realized that there was a leak from the unit above and it completely ruin my new mattress and was told a manager would call me the next day. No one ever called but they did call to tell me my card was declining even though they shouldn't have been charging me. Told her we moved out and they were still trying to charge she said she would make sure they didn't try to charge again but guess what that same night they tried to charge again. When I asked the woman why a manager never called about the mattress she said I will have them call you. And guess what? A week later and still haven't heard from a manager about my mattress. I am a hotel manager and would never make a guest wait this long for a call back. This is so unacceptable and someone definitely needs to speak to this manager
Jessica Moreno
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Richardson
Évaluation :
5
Quick and simple drop off. Very convenient!
kim marchese
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Sciappi
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT ANTONUCCI
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris Kaufmann
Évaluation :
4
Le client n'a pas laissé de commentaire.
Taylor Koch
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT ANTONUCCI
Évaluation :
5
I have used this facility before. The customer service is commendable. They have always catered to my needs and with complete satisfaction. I highly recommend this place.
Bruce Mardin
Évaluation :
5
Nothing, Jesse was great.
DAVID WILLIAMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Motha
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elvis Almanzar
Évaluation :
4
Le client n'a pas laissé de commentaire.
Emmett Harris
Évaluation :
5
Staff at hooksett rd location manchester nh very helpful and professional
Kathleen Marie Nasta
|
Expérience générale
Évaluation :
5
Jesse was extremely helpful and professional
Christopher Pfeiffer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Berrios
Évaluation :
5
Ran into a problem where the uhaul system would not take my temporary Mass drivers license. It is a valid license while I await the permanent license to come in the mail. This caused significant stress however the employee who helped me did come up with a work around so that I could get the trailer. Employee was patient, polite and helpful but seems to be a problem with uhaul system that it won't accept a valid temporary license.
Douglas Winslow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Mendes
Évaluation :
4
Jesse was very friendly, welcoming and gelpful. Great customer service!
Kim Brander
Évaluation :
5
Le client n'a pas laissé de commentaire.
shama shaik
Évaluation :
5
have better locks available for locking the trailer to the ball/hitch, according to the employee who helped me, he said Uhaul does not sell those locks. I had to go to a third party to get one. Other than that, great service, and trailer, it got me across the country without a problem!
Daniel Scalzo
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Driskell
Évaluation :
5
The trailer was extremely dirty with mud and smelled like manure when I opened it from the location I was moving from. I had to clean it myself. Just make sure equipment is clean before handing it over to a customer.
Manfredis Villatoro
Évaluation :
1
Le client n'a pas laissé de commentaire.
Crystalle Parent
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth decato
Évaluation :
5
Staff was awesome at both locations! Pick up and drop off. They made it nice n easy. Thank you very much
PAUL MCCARTHY
Évaluation :
5
Both gentlemen who were there when u picked up and dropped off had great attitudes and were very polite and helpful.
Joshua Farrington
Évaluation :
5
the rachet strap was starting to fall apart on the trailer.
Daniel Symansky
Évaluation :
5
Not a thing at this location. Have rented multiple times (trailers) at this location over the past month plus and everything has been excellent.
Douglas Winslow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica Lofgren
Évaluation :
5
The guys were very helpful when helping me pick out a hitch for my Tesla and letting me borrow a electrical adapter.
Scott Duval
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Duchette
Évaluation :
5
Jesse is absolutely great. He's always been helpful and accommodating anytime we rent from this location.
Ashley Dube
Évaluation :
3
Truck wasn't ready and was stuck. Had to help get it out after waiting for them. Incorrect mark for fuel gauge and charged me for fuel upon return after we took photos and proved it was right.
Crystal Champion
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen Perich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Novembrino
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody Anderson-Salo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando Dorer Abadia
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cate Burns
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHLEEN HEROLD
Évaluation :
5
The two men on duty were very helpful. They did not inspect the truck at all upon delivery - which I found surprising.
Marc Weiner
Évaluation :
5
The gentleman who checked me in was really great
Scott Peterson
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Earl
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dean Rines
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jade Siriani
Évaluation :
5
Staff was really friendly
Clinton Lapointe
Évaluation :
5
Jesse the store Manger is great his works hard and is a great value to you location. I think it be hard to replace him so I give a raise .as I am in construction and can't find good help
William Couture
Évaluation :
5
Very helpful associate. Quick pickup and drop off
Christine Fajardo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allistair Sebastien
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lester Robinson
Évaluation :
5
Return of the unit was easy and effortless. As simple as the rep said it was with a follow-up receipt in the email.
Brian Jarvis
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Stewart
Évaluation :
1
Hi, the truck was fine. The steering wheel and the cab needed to be cleaned. The interior was not acceptable dirty and not attended to. Otherwise ,the rental was fine. Merci.
MICHAEL SEVIGNY
Évaluation :
2
Windshield filthy. Door gasket failing. Front staff took at least 10 minutes to even show up from the backroom. Front staff did not retrieve the rental or even check it's condition or lead me to the vehicle (was expected to back out of narrow and tight parking space with very limited backup space.) Basically the morning service agent was apathetic. Afternoon drop off was easy and painless albeit very backed up.
alex del
Évaluation :
5
I am not sure if the mileage cost was stated in the information, but a notice stating that you would be charged for mileage also would be nice. When we rented from Penske we did not have to pay for mileage. $250 for 6 hours is ridiculous.
Allison Butters
Évaluation :
5
Nothing to improve upon from this rental. Employees at pickup and return were quick and pleasant. Excellent experience.
Douglas Winslow
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Arnold
Évaluation :
5
Truck was older and had a exhaust leak which ended giving me a really bad Headache. The Staff was extremely friendly and Professional. Location was well stocked with several different ideas for your moving needs...Inside was Extremely Clean, including the Bathroom. I would highly recommend this location for your Moving and Rental Needs!!!
Jill Lukasik
Évaluation :
3
Staff was not friendly and outside was not clean and orderly as was Willow Street location
PAUL LUPO
Évaluation :
5
Jesse went above and beyond to locate the equipment that was needed and got the hitch installed right when we needed it, despite me waiting until the last minute. Thanks again Jesse!
Dennis Buck
Évaluation :
5
Friendly, helpful customer service.
marc cullerot
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger Espling
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Douglass
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vasiliy Popovich
Évaluation :
5
Pick up was quick and hassle free.
Henry Goetsch
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armand Allard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Littner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Flynn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Stalton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Daneau
Évaluation :
2
Trip from Manchester, NH to Charleston, SC: Did not receive any of the equipment we requested, truck smelled of cigarettes and was extremely loud and clunky and had close to 200k miles on it. We were billed the wrong truck which turned into a nightmare trying to return it. Thankfully Jessie from the Manchester store was able to help us settle it all and receive a partial refund. He was the only positive review we have for the experience.
GaVIN Cook
Évaluation :
5
Easy and fast pick-up process.
Steve flynn
Évaluation :
5
Le client n'a pas laissé de commentaire.
LUIS GALVAO
Évaluation :
5
Nothing much hooksett store small but convenient for me thank you for your help
Gary Raymond
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Hudson
Évaluation :
5
Services provided at this location were excellent. Noah, Jesse and other staff members were extremely helpful! Their hard work should not go unnoticed! Thanks very much! Best regards Phil
Philip St Cyr
Évaluation :
5
Nothing to improve on, you folks did a top notch job.
Robert Berry
Évaluation :
4
First, a praise for Jesse the Manager - he made the experience excellent! The truck was kind of well-worn, and a bit of a challenge to drive, but it sufficed.
Robert O'Sullivan
Évaluation :
5
I have rented from this location several times. They are fast, friendly and make it easy.
Betty Corimer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Berling
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert j skrypek
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin French
Évaluation :
5
It can get busy at the service desk at times. Add another person to the job.
Russell Boynton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy Rurak-Salierno
Évaluation :
5
I was very pleased with the service I received at this location. The service rep on duty was friendly, efficient, and very helpful with getting my trailer rental attached, secured, and properly tested. Returning my trailer rental was fast and easy. I will definitely use this location again in the future, and I would recommend this location to my friends and family. Merci.
John Pietlicki
Évaluation :
5
Le client n'a pas laissé de commentaire.
GONZALO FELICIANO JR
Évaluation :
4
Needed more desk help.
Gail Ellis
Évaluation :
5
Nothing. The young lady that rented to was very friendly and had our paper work done quickly. Our return was just as pleasant.
DARLENE TSIORBAS
Évaluation :
5
Nothing to improve. The manager was very helpful when I arrived to pick up as was the young trainee when we returned the vehicle. Really excellent customer service!
Peter Walsh
Évaluation :
5
This was my first time renting a truck. Toi was amazing, even securing my cell phone, I left in it. She was training a pleasant young gentleman, Ishmeal. I complimented him, and she said he's doing well. Very encouraging, for him, I'm sure
Carrie Karpinski
Évaluation :
5
Richard was a huge help in arranging things for us. The morning of our rental, we realized that we needed a box truck instead of a van since we needed more room than we initially thought to bring stuff up to our daughter's wedding which was 3 hours away. Richard made the change, and coordinated this so that we could drive the truck to Maine, and then back when we were done 4 days later, which is not the standard protocol. That was a huge help to us, and allowed us to make this work. He also saved us a little money along the way. He claimed to be a "problem solver", and that's exactly what he did.
ken greenspan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vasiliy Popovich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Rondeau
Évaluation :
5
Had a phenomenal experience! The guys were very helpful, one was training as well and the trainer was patient and kind. Overall best experience from any uhaul center I've used.
HANNAH HAMILTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAYRA FELIZ
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVE HARLAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVE HARLAN
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANNE PELLETIER
|
Expérience générale
Évaluation :
3
I was quite disappointed in the size of the storage unit (very small) for the price. It wasn't going to work for us so I canceled the storage space and only had it for two days…. But charged the entire amount. The first day we couldn't even access the space because our cards hadn't worked. Very frustrating and very disappointing. Felt like I was taken advantage of in a time of crisis. Thanks for nothing….
Jennifer Spaulding
|
Expérience générale
Évaluation :
5
Robert was great to work with. Very knowledgeable, friendly, helpful. Merci.
JEFFREY KLAUBERT
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
christine denisin
|
Expérience générale
Évaluation :
5
Jose, Kenny & Riley are life savers!! Jose saw me slowly emptying my 5x5 storage unit & offered help. In 30 minutes, they cleared it out & neatly loaded the van. I offered to pay & they did not charge me. I was thrilled. I'm extremely impressed with U-Haul & these exceptional employees!
Denise Bailat
|
Expérience générale
Évaluation :
5
Riley was great
Edward Connerty
|
Premières impressions
Évaluation :
5
Made my storage and moving process a lot easier than it could have went. I also am happy to say I ended up lucking out and got a 5x10 unit for free month because I rented a uhaul truck and got a deal with renting a unit. I only needed the unit for a few weeks so it worked out perfect and the employees were all very helpful and knowledgeable about their jobs. The closing of the unit went smooth and I am very happy.
Andrew Hadley
|
Expérience générale
Évaluation :
5
Jose helped me with my storage unit and was very kind and polite. The staff all seemed to be friendly and helpful. There was a miscommunication with my truck rental and had to be returned sooner than I thought and was behind with my move, but Jose helped me make my frustrating move a little smoother and was able to let me finish with what I was moving which was helpful. I would recommend them to anyone for storage or uhaul rentals.
Andrew Hadley
|
Premières impressions
Évaluation :
5
This facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!
Gage Payne
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelby Pepin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Hallowell
|
Expérience générale
Évaluation :
5
A well tuned company!! Very friendly and professional!!
gary cowette
|
Premières impressions
Évaluation :
2
No elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space
Robin Luciano
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paola Restituyo-Nunez
|
Premières impressions
Évaluation :
5
Very convenient and secure.
Janet Hansen
|
Expérience générale
Évaluation :
5
A great facility with friendly people. Only leaving because I'm moving away.
TODD PARKER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Horne
|
Expérience générale
Évaluation :
4
Although a little expensive otherwise no complaints
AUDREY PERRY
|
Expérience générale
Évaluation :
5
Richard was extremely pleasant and helpful. He was very pleasant to deal with!
Cheryl Musser
|
Premières impressions
Évaluation :
5
Jose was great. Very helpful and helped with getting storage unit set up and carried moving supplies to the car for me. Great experience!
Scott Lewandowski
|
Premières impressions
Évaluation :
5
Very polite and accommodating
AUDREY PERRY
|
Premières impressions
Évaluation :
5
Great customer service. Clean.
Joel Rogers
|
Premières impressions
Évaluation :
5
Richard had an incredible personality and awesome customer service. 10/10 stars. 😎💯
kevin marino
|
Premières impressions
Évaluation :
5
Richard, the manager at the store was extremely helpful during our move and storage needs. He pointed us to all the supply needs we had and even helps us bring it all to our car. Thanks Richard.
yvon Gagnon
|
Expérience générale
Évaluation :
5
Wonderful experience!
cathy nye
|
Premières impressions
Évaluation :
5
Thanks Rich! You and your entire staff were excellent! I'll be back again.Bought a condo in Merrimack so it's a bit to far but will be expanding my small business and will definitely be using u again.
David Brock
|
Expérience générale
Évaluation :
5
They were all polite and helpful.
David Brock
|
Premières impressions
Évaluation :
5
Fantastic, friendly people in FL and NH. It was so easy to pack up the U-Haul box in FL, and unpack it a week later in NH. The total cost was HALF of the quote from Upack. Highly recommend U-Haul box!
Paul Sullivan
|
Expérience générale
Évaluation :
5
The management and staff are very helpful
Michael DiPesa
|
Expérience générale
Évaluation :
2
It was not easy to get a hold of the office over the phone.
Andrew Mayer
|
Expérience générale
Évaluation :
5
Great facility
robert bielawa
|
Expérience générale
Évaluation :
5
This storage location goes above and beyond to make their customers comfortable and confident in their product!!! Derick and his crew get a hats off to a clean, secure and dry storage, thank you guys!
BRIAN NORDSKOG
|
Expérience générale
Évaluation :
5
It was a given that my possessions were stored safely and I had ready access to them; I never lost peace of mind because of it. Having the flatbed carts and large door was also extremely helpful.
Anne Skolnick
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.