Customer Reviews for U-Haul Moving & Storage of N Richland Hills

8 373 évaluations

8221 Blvd 26   North Richland Hills, TX 76180
(S Of Harwood Rd)

(817) 656-2005

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(817) 656-2005

8221 Blvd 26
North Richland Hills, TX 76180
(S Of Harwood Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Help would have been greatly appropriate. When I asked for a manager I was told to call 1800 Uhal . And there was no help for all the re scheduling and screw ups for Uhal .

Dayana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A.  |  Premières impressions 
Évaluation :
5

Everything was great! I don't know how it could be improved.

Carl S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

omar Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA E. 
Évaluation :
5

Everyone was super friendly, helpful and informative. It was my first time hauling a trailer and they gave me some pointers and reassured me that it's easier than I thought and it most definitely was! I'll be purchasing my own trailer soon, but I will 100 % recommend this location to anyone who asks!

Kelsey B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Orville W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany S. 
Évaluation :
4

I have still not heard back from the lady about the grievances I have about my uBox moving experience. She called me a few weeks ago, and said she would get back to me, and I have not heard back from her.

Amy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY OLONDUS A. 
Évaluation :
5

Extremely efficient process, took mere minutes and I was on my way.

Richard R. 
Évaluation :
5

Fantastic crew of people working the day I picked up my trailer. Will not hesitate to recommend or rent again next time I need!

Nick S. 
Évaluation :
5

At Age 50+, I have used this, as well as, numerous other Uhaul locations spanning multiple States. This location at Grapevine Hwy (Hwy 26) in N.R.H., TX 76180 has always been my personal go to location for most all of my Rental needs. The Staff is knowledgeable and professional. They make a sincere effort to expedite as promptly as is realistically possible in what can be at times a chaotic environment and even apologize for delays. I know that this review comes across as a padded Review, It isn't and I rarely waste my time on these Type of Review Requests. I haven't completed a Uhaul Review in some time. Occasionally, We need to take a brief moment of our lives to acknowledge the People who ARE doing a Good Job   in order to compensate for ALL the frustrated or negative People whom they encounter in the course of their normal Work . Sometimes that one "Thanks, I see the good Job you're doing and I appreciate your efforts ." keeps the beneficial Employee/ Manager so that they are there for You the next time that you need their assistance . Doesn't just apply to this Uhaul... So, this is the part that I try to help and make both My and other Customers Lives better... I fully understand the dynamics involved in the Operations of a Rental/ Storage Operation and why there is a realistic need to add rolling phone coverage for Inbound Calls. However, there are times that Uhaul Corporate Call Center isn't equipped with the Site Specific Knowledge to answer specific customer questions 樂. Perhaps adding a specified Text Capability on a Corporate to Store and Back, would help overcome this aggravating gap  in the Customer Interaction Abilities of Customer Phone Calls and the information they are seeking, which is answerable only at a Store Level. Sincere Thanks, Evan R. Hurst, TX 76053

Evan R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

The staff at both locations were professional and friendly. I come to the NRH location frequently for propane mostly and the service is always top notch! Returning this equipment was smooth as can be!

Jesse P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew B. 
Évaluation :
1

Charged me twice when I returned trailer at 7:30 instead of 6:00 that they put on the rental contract ….. I've rented from uhaul for my whole life and have never had this experience…… When I called to talk to someone, they said it was the computer fault ….. Not happy !

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas E. 
Évaluation :
5

I was very frustrated. I returned the vehicle after only using it for 2 hours. Left key in truck like I've done many times when renting from y'all and left truck where I was told to park it. Went into office and told them keys in truck and asked was that all? And was told yes have a good day. Next day at 10:00 I received a voicemail asking when I was going to return the truck and did I need it more days. WTF? After the end of my shift at work went up to Uhaul and couldn't even get an apology or anything. I was scared someone maybe took the truck and I was liable!! All I got was we are short staffed. Please learn from this. No one bothered to call me back to say sorry we found the truck. It only takes one bad experience to not come back. I've had many good experiences with y'all.

DAWNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel A. 
Évaluation :
5

Only issue was I returned U Haul with a little more gas than when I picked it up

Patricia M. 
Évaluation :
5

Tell your customers to NOT book online. The experience was TERRIBLE. THREE changes in locations. And the last change was done about 2 hours before I was to pick up the van. The location that I should have called and rented was the last location that the online team sent me to pick up the van. Nice people at that location and very accomodating. But your online service is a waste of time and energy. I won't rent from U-Haul again. I would rather rent a truck from Lowes/Home Depot or rent a van/truck from Enterprise.

Mark M. 
Évaluation :
4

S.O.

Clint R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

I am very satisfied with this location and their service. Just one thing was that the charges at the end were a bit unclear, because I kept extending every 10 day for total of 44 days and the first 10 day I prepaid for 950 miles, however at the end they still charged for the total accumulated miles. A bit frustrating, because I couldn't actually verify exactly how much I was paying for every 10 days , when I was extending, however the owner dealt with me personally, and he assured me, the computer calculates it so I get the best deal for the 44 days of rental. I decided to trust him! The ladies and guys at the location all seem like honest and good people.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominic L. 
Évaluation :
4

I would like to speak with District Manager Please call me @ 313-850-9089 Officer Whitby

Edward W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAN LING C. 
Évaluation :
1

North Richland Hills was not the problem they were great. However Oasis Auto Shop LLC Changed my reservation at 6:59pm the night before when they closed at 7:00pm so i couldn't get in contact with anyone. When I called to talk to someone about the next day the customer service lady was very rude and told me because I am a ‘secondary reservation' whatever that means? that my problems didn't matter. Will not be renting from this location again.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Great service

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
2

I returned the truck before the time agreed on, but I was still charged for 2 days of rental and a service fee as well because the website could not find my location. Emailed about my receipt days ago with no response.

Jeremy H. 
Évaluation :
4

The app had a check-in process that differed from the actual process. I sat a few minutes at their drop-off site and nobody came, so I took several minutes with the app, taking pictures, etc Then it said 'take a picture of your parking place. So I parked, my app timed out, so I started doing everything again. Then someone finally came out and said I did not had to do the app, but I had to get back in the drop-off line.

Jim C. 
Évaluation :
1

You undersell or overestimate your uhauls for what they can do and hook people to go back and get more space. Our 20' foot uhaul was barely just enough to hold our things for a one bedroom/bathroom (and we got professional movers to help us as well). Also, I put a preference for the original location I wanted to pick things up at and they didn't have the uhaul. So, I had to drive 30 minutes to pick up my uhaul. Don't give people pick-up options if they aren't guaranteed. Our movers were super amazing and I would recommend hiring them! They made the loading and unloading super easy.

David D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
5

Great friendly staff, manager on duty was very helpful. Thanks, been going here for years.

Tan D. 
Évaluation :
5

Again gps took us to a wrong location Not sure if why but very annoying

Allison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anaclet K. 
Évaluation :
4

First rental truck i rented had no issues the second one had alighnment issues

VANESSA H. 
Évaluation :
5

Andrew Ross and Jaron Luckenbill make this place the greatest to do business with. Always provide great customer service and there to help with any of our needs. Thanks to them for making this Uhaul location great.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sajid S. 
Évaluation :
5

Excellent customer service, staff excellent, Clean facility. Camions bien entretenus

lawrence H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Era B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

Good customer care.

Sergey Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella M. 
Évaluation :
5

Everything was perfect!

Carla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Very respectful employee who accepted truck

Abel B. 
Évaluation :
5

Very pleased

carol W. 
Évaluation :
1

The odometer number on the paperwork was incorrect. When I returned the truck and typed in the ending odometer number, it said I drive over 40 miles. I drove no more then 7. I typed this information in the notes and I was still charged for the 50+ miles

Jonathan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Exo M. 
Évaluation :
5

Very good

Phi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick R. 
Évaluation :
4

Waited too long in line

Barry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROB T. 
Évaluation :
4

The first two trailers that they tried to give me had inoperable equipment. They finally found a functional trailer but the door was difficult to open. However, they worked hard to find a trailer.

DAVID S. 
Évaluation :
5

The drop off location was excellent and the associates where very polite and helpful. Merci

todd V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Keep doing what you are currently doing.

Barry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Great job

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN H. 
Évaluation :
5

Very helpful to get jobs done really appreciated!!and very nice air condition & smooth ride thank you

randy H. 
Évaluation :
5

Great people, great service!

Ken N. 
Évaluation :
5

The truck was newer and drove great for 1000 miles while pulling my car.

Carl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

The customer service was wonderful! So easy. Thank you!

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
1

Lady helping us seemed in a rush and was very brash. My first online booking apparently didn't go through even though it said i had registered on my phone. We had to book at another location and then picked up the truck at this one. When I got there and tried to hand her the paper saying we had a truck booked she barked "I don't need that" and proceeded to bark orders for our DL and information. I understand it was a Saturday and they were busy, but coming from working customer service myself, I found the experience distasteful and disrespectful towards her customer.

Kristina C. 
Évaluation :
5

The road side assistance is horrible.i had a flat tire on Friday around 1:00pm and they show up until Saturday at 8pm to fix my tire I'm very obset about this I wasted two days because of a tire.

ELVIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly G. 
Évaluation :
5

Love the 24/7 self check in/check out platform. Keep up the good work

Bruce F. 
Évaluation :
5

Nice renting from them and they made it easy. Be sure and rent a few days early to get a bigger truck.

Jeanne K. 
Évaluation :
4

I used the online check-in and pickup feature. It's ok, but the last step is to pick up the keys which requires a trip to the office to get them. I really don't see the point in online pickup if you still have to go into the office anyway.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Andrew set us up with the right equipment for success. We really appreciated it.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

skipper K. 
Évaluation :
1

Originally the guy that helped me was great. But when I came back to get a dolly the guys where rude and took forever. When I returned the truck the guy who took it was a smart ass qnd very condescending and held my tongue and left without saying anything

Asa W. 
Évaluation :
4

Great experience! Keep it up!

Ed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAITH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELLA O.  |  Premières impressions 
Évaluation :
5

Andrew and his staff were AMAZING! I've been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!

Kayza M.  |  Premières impressions 
Évaluation :
5

Great employees

LESSIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri W.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. I had a great experience here.

Robert S.  |  Expérience générale 
Évaluation :
5

Staff members all ways are willing to help

GRACIA H.  |  Premières impressions 
Évaluation :
5

The staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.

Stephen R.  |  Premières impressions 
Évaluation :
4

I would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.

MARIA D.  |  Expérience générale 
Évaluation :
5

The Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.

WILLIAM LANE B.  |  Expérience générale 
Évaluation :
5

Not much to say, everything went, and was, as I expected

REGINALD M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE M.  |  Expérience générale 
Évaluation :
3

Moving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!

Cheryl K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANIE M.  |  Premières impressions 
Évaluation :
5

The facility and staff are great. I appreciate having good service. That's sadly, hard to get these days. They were very great. Merci

GLENDA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE D.  |  Premières impressions 
Évaluation :
5

The ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.

erica m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDRA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINNIE C.  |  Expérience générale 
Évaluation :
3

The only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
3

I could never get anyone to answer the phone when I called.

WENDY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph P.  |  Online Move In 
Évaluation :
5

We filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.

AMANDRA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

I would use this facility again. The staff was always friendly and helpful. Very clean facility.

MARY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M.  |  Expérience générale 
Évaluation :
5

The gentleman that facilitated our rental exhibited exemplary customer service. I don't remember his name.

robert d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S.  |  Expérience générale 
Évaluation :
5

Staff has been a wonderful courteous addition to our multiple moves!

CONNIE M.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Albertha E.  |  Expérience générale 
Évaluation :
5

Very Good

russell t.  |  Expérience générale 
Évaluation :
3

I tented a Uhaul 15 truck and drove it for 1,1 miles. The tattooed lady charged me 2 gallons of gas for 1,5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1,5 miles? I still cannot.

Giuseppe S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juliana m.  |  Expérience générale 
Évaluation :
5

Office was great.

JoAnn L.  |  Expérience générale 
Évaluation :
5

1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.

Donald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS U.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

russell t.  |  Premières impressions 
Évaluation :
5

Check out staff on Monday was very helpful and friendly.

Jere M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARJORIE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dacy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric s.  |  Premières impressions 
Évaluation :
3

Very pleasant experience with staff. Staff is professional and friendly. Hopefully I will have the same experience in the future.

Kathy T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon B.  |  Online Move In 
Évaluation :
5

The whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.

Helen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenji H.  |  Premières impressions 
Évaluation :
5

Wanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe

Irene K.  |  Premières impressions 
Évaluation :
1

They never answer phone. Never returned call and when I drove up there the employee who didn't answer phone was as on her personal phone. Plus's Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again

Rosa V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee R.  |  Premières impressions 
Évaluation :
5

Andrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.

nick p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yalonda r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A.  |  Premières impressions 
Évaluation :
5

Andre was great !

Laura R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARJORIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeramy C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samantha C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN M.  |  Premières impressions 
Évaluation :
2

Storage had broken glass inside it when I moved in. Employee that checked me in saw it but just left the mess. I mived out three weeks later, checked out, cleaned unit, removed lock and turned in card. Then I get a bill with a late notice attached. I called and I was told someone would call me back. A week later I have heard from no one.

STEPHEN C.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful!

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A.  |  Expérience générale 
Évaluation :
5

I wish I had been reminded that they already had a lock in my storage unit before I bought one form the store inside. But I'm going to see if I can do a return on one of the locks.

Christina P.  |  Online Move In 
Évaluation :
5

While I don't like to think about how much money I spent on storage these past several years, I was highly satisfied with this Uhaul facility. Thank you for keeping my stuff safe.

FREDERICK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso O.  |  Premières impressions 
Évaluation :
1

We moved my son's apartment into a unit over four years ago. When we recently came to get his stuff, we found a U-Haul lock in a slot next to the lock we put on. When we asked the staff, they said that they did not have the key and that the U-Haul lock was required. He said he had been working there two years and they always require that lock. When I told him that we were not required to get that type of lock when we moved in, he said it was required back then also. Obviously he was lying as he was not there four years ago and I was. I called Diane, the manager to see if they had a remedy but alas more terrible service as she never called me back. Probably too embarrassed by there blatant incompetence. We had to call a locksmith to have the U-Haul lock removed for $173. I would never use this location and warn everyone to stay away.

Donald M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha S.  |  Expérience générale 
Évaluation :
5

We changed from a smaller to a larger room. Very happy with the whole upgrade process. It was quick and efficient.

RICHARD H.  |  Premières impressions 
Évaluation :
4

No one really answers the phone at the local center and often you have to wait in line for a long time

sandra b.  |  Expérience générale 
Évaluation :
5

I have used this UHaul as my storage unit for years simply because they provide a safe storage facility plus the customer service is very good. I moved from another storage facility years ago to this one and have never had a problem. Again, it is a safe place to store your personal and/or business equipment.

MICHAEL GREGORY G.  |  Expérience générale 
Évaluation :
5

Merci

Debra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KY Z.  |  Premières impressions 
Évaluation :
5

The two guys working the front were AWESOME & so friendly! I wish I could recall their names, but they were working on 01/29/21, in the afternoon, around 3:30 p.m. Thanks again for AWESOME Service, great Customer Service really goes a LONGGG Way! Sincerely, Ryan

ryan m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Premières impressions 
Évaluation :
4

Open a little earlier and little later would fit the average worker. You did have some AC issues early in my stay. I understood that you did a daily walk thru to see if locks were on, people had vacated, etc. That is what I was going on by leaving my card in my spot.

Mary H.  |  Expérience générale 
Évaluation :
5

Excellent customer service was provided by every employee. Will highly recommend this location.

GREG M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basha Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Ann F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyunna T.  |  Online Move In 
Évaluation :
1

I've used uhaul many times and this experience has by far been the worst. Pick up location was amazing . The staff was helpful, polite, courteous and friendly. They were above amazing with customer service. The drop of location was the worst experience I have ever had with a business ever. The location itself was clean and tidy. Jarom/ jason not sure exactly his name. ( Light blonde/Reddish fuzzy hair in a bun on his head, wore orange bandana) and the the other man who Claimed to be the assist manager by far worst customer service from those two. You never tell or talk down to your customers. The assistant manager wouldn't reprimand his employee from be obstinate after I asked him several times to stop speaking to me. I even called Diane Talley.....useless ....she just wanted me to use online. I had to continue to tell her employees to stop telling at me so I could even speak to her. The way to this store is run is absolutely ridiculous. I will be calling and filing s formal complaint. They had one employee that went above and beyond to try and fix the situation. Angel May. He apologized even said he was sorry that I shouldn't have been treated like that. You definitely need to go through clean house and hire more people like Angel May. He was really great when the rest of your staff is by far the worst customer experience I have ever experienced.

Samantha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D.  |  Premières impressions 
Évaluation :
4

Local U-Haul folks couldn't have been better. The company needs assistance with its computer system. I tried twice to get auto payment established. Both times failed (one cost me as overdue charge) and the other cost me a trip to your facility to establish when the system didn't function.

Jerry s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany M.  |  Premières impressions 
Évaluation :
5

Diana and crew were wonderful.

derek p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claudia t.  |  Premières impressions 
Évaluation :
5

Great employees at this store

Austin C.  |  Expérience générale 
Évaluation :
5

Always had great service and they would resolve any issue I had. Ty again

Michael S.  |  Expérience générale 
Évaluation :
5

I would like to say that the staff here at this facility is very friendly and knowledgeable. This is a great group of employees.

Thomas A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rita f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guadalupe a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Premières impressions 
Évaluation :
5

Very helpful staff and we received everything g very quickly.

Eric B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shari b.  |  Expérience générale 
Évaluation :
5

Andrew went above and betting to help ME. He is a truly great assett to your business. Thank you Andrew for the help when I could not step into the dock, you kept from falling and hurting my self.

Jimmy T.  |  Premières impressions 
Évaluation :
4

Mgr is very helpful and pleasant to do business with. The young lady that assisted me was also very helpful. The Male employee is unprofessional and rude each time I've had to deal with him.

Ricki F.  |  Premières impressions 
Évaluation :