Customer Reviews for U-Haul Moving & Storage of Naples

8 356 évaluations

2001 E Tamiami Trl   Naples, FL 34112
(Btwn Davis & Airport Pulling)

(239) 774-5599

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(239) 774-5599

2001 E Tamiami Trl
Naples, FL 34112
(Btwn Davis & Airport Pulling)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

great experience.

james B. 
Évaluation :
5

Staff was very friendly and made the process enjoyable.

PAMELA W. 
Évaluation :
1

If you want to know more call me at 613-850-8281

Jacques B. 
Évaluation :
1

The equipment was in good condition but there were issues. They had no furniture dollies or furniture blankets/pads. Also, I had confirmed that I was using u-share and picking up off hours, but when I got to the location the app said I couldn't use it and I had to wait until the store opened for a hard delivery. So my rating is mostly because your online booking system is awful. The staff at the location actually turned it around for the most part but my experience leading up to that point was not enjoyable. Whoever was managing the lot (I don't recall his name) was excellent.

David P. 
Évaluation :
5

The trailer had something wrong with it that moisture-water seeped in & got all over my loveseat, mattress, clothes & other belongings. Now they are ruined. I didn't expect the equipment to be faulty. Then when I 1st extended the trailer it was not at any costs as I was offered a free storage unit for a month. I extended a few times hoping I had found a place to live. To my surprise I found a 324 $bill in my email. This was very unexpected as I was told to just keep the trailer as there were plenty of them & I didn't want to unload & reload again when I found a place. I thought this was just in place of a storage unit for the month. No clarity, no one said I was being charged half way through the month. I would have just unload into a storage unit for free vs getting a large bill invoice. This makes no sense as I was offered a free storage unit & these trailers were abundant & sitting. On top of it I lost much of my belongings in that trailer due to some seal fault causing a leak. Won't trust U-Haul again!

COLLEEN R. 
Évaluation :
4

Note that this pickup was in replacement of the original reservation #25839966. I had driven 90 minutes to pick up the trailer and arrived late only to find that the reservation had been cancelled and that the trailer was no longer available. The Facility at Midgrade Naples 2 was not helpful and would not help me to find a replacement. Very disappointed that Uhaul cancelled my reservation without contacting me, especially since I had started the on-line check in process but could not complete due to system issues.

DAVID R. 
Évaluation :
5

Unexpected problem, I was throwing out a sofa at a dump site they would not accept a trailer over 10 fett. I went to a nearby dealer and they refuse to allow me to rent a smaller trailer. and transfer my sofa over. They said I had to go to the original site. They would not llow me to keep they rented uhaul at their site while I made a 20 mninute delivery at the dumpsite and reattche my 6X12 traier from the original site. The site I had the problem was 6701 S Dixie Saturday 12/4/21. I was willing to pay a one way charge they claimed it was too expensive. I will not go to this site again.

Jose T. 
Évaluation :
4

Good service

Ralph L. 
Évaluation :
5

The woman at the front desk was wonderful. She was very helpful and pleasant. Louis who was the gentleman outside taking care of the equipment was great. He has a terrific personality and so helpful. We already have our next reservation in for the 17th

Paula B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek F. 
Évaluation :
1

I paid over 14k for a rental and now also 28k for another one and had the truck picked up by you guys with all of our equipment in it. I will be disputing all charges unless a manager calls me immediately. 239-571-6929. Owner MOVE 4 U INC

Chris D. 
Évaluation :
2

One person helped me out and the other was very slow getting the line checked in. I took the time to pre check in and when I got there the guy said the computer didn't show that even though I had email proof. Why would you have pre check in that is useless. I booked for 11 am got ther 5 mins before and didn't get out of there until after 11:30 and I pre booked I. To avoid the issue.

Patrick K. 
Évaluation :
5

S.O.

JEROME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel F. 
Évaluation :
3

Understaffed, the parking lot is a joke and crammed full. Even worse was the satellite location where we got screwed on our truck rental saying they were “closed”. The staff at this uhaul location was friendly however. After this terrible experience with the pickup and being on hold for an hour it's unlikely I'll consider using uhaul again.

Erin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
1

Your customer service stinks..? Your company cost me time and money. I waited 4 hrs trying to get packing blankets only to find out the person sent the order to the wrong location. I had to drive to another location and another 2 hrs waisted getting the blankets. I waisted another 3 hours having to go 40 plus miles to get the truck when I was originally told I could pick up the truck only 4 miles from my home. The truck was so smoke filled we had to clean the entire interior prior to driving 1700 miles to NH. The suspension of the truck was a nightmare, it's a wonder more furniture was not damaged.

Richard S. 
Évaluation :
5

The owner and staff went above and beyond to help us. The day of pickup we discovered the wiring on our hitch was no longer moving. They helped us locate a part in a nearby town and fixed the hitch for us. We called so many places for help and they were the ones that came through.

Amy K. 
Évaluation :
1

One employee driving fast in cube box truck flying his hands up in the air, flipping me the middle finger, Then proceeds to come towards me yelling F…. You. I'm the customer. Then he follows me to my truck wanting to start a fight. Got the manager involved, terrible customer experience. This place is poorly managed and has disgusting employees . Stay away. Will not be back.

SHAUN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
2

Single clerk at the desk on a Monday morning caused for excessive wait. The location is very busy and tight, there's very little room to do much once you are on the property. The guys in the yard were great, I would have been in a lot of trouble if not for their help locating and pulling the truck out of it's parking spot.

John S. 
Évaluation :
4

Wait time to get to a representative to rent the gear took quite a while - one person checking people in and two parties ahead of me. Wait was about 20 mins until a second person came in the office to help. The person I worked with was great!

Kenneth F. 
Évaluation :
3

Under staff, have more employees available to handle volume. Monday after a holiday having only one person checking in returns is horrible customer service. Line of returns out in the street, safety hazard. Still waiting for my receipt

JORGE D. 
Évaluation :
5

Problem free experience reserving, picking up and returning the rental. Thank you! Keep up the good work!

Dero S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESTOR C. 
Évaluation :
3

Parking was a real problem.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivelisse J. 
Évaluation :
4

Parking, Parking, Parking. I had to wait in my car for 15 minutes before I could get into a parking place since there were 2 others in the places. I was afraid to leave my car blocking equipment or others, however this would not keep me from using them again. The staff was wonderful.

Vollmer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
3

I rented a truck form my nearest location. I was at the place on time with a couple of workers who I was paying by the hour to find out the truck was in another location. Apparently this is standard procedure :( which I find unprofessional. Regarding the actual location. There is no enough parking for customers.

Josh E. 
Évaluation :
5

The employees don't identify and welcome to the business.

MARCOS P. 
Évaluation :
5

The Uhaul pick-up trucks are clean and nice customer service was great.

Chondra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey H. 
Évaluation :
5

Great service staff were very polite and helpful.

J-LUC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEJANDRO C. 
Évaluation :
3

was charged one extra day, no one has responded to my email

George C. 
Évaluation :
5

Drop off was very easy and convenient. Staff was friendly and wonderful. Great experience!

patricia O. 
Évaluation :
5

The team was super fast and friendly…. Great experience

Reginal C. 
Évaluation :
5

Nice

Josue V. 
Évaluation :
5

I have been using trailers, trucks and pickups for the past months several times a week and every time I go there, the staff is more than friendly! They all go out of their way to make this a pleasurable experience! They are awesome and I could not imagine to go anywhere else! Je les recommande fortement!

Elke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
4

Large lot and conveniently located.

Barry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO R. 
Évaluation :
5

Excellent equipment

Daniel S. 
Évaluation :
5

The experience went very well.

Robert Y. 
Évaluation :
5

Very good experience.

Phillip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela V. 
Évaluation :
5

All of the staff were very pleasant, helpful & professional. I will use this location again, and share my great experience with everyone. Thank you,

LESLIE R. 
Évaluation :
2

Disappointing attitudes at the counter. Attendants outside were pleasant.

Mauro N. 
Évaluation :
5

First time in the process and I was amazed at how fast it was. Really good the service.

Yergeni C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN N. 
Évaluation :
4

Truck was not swapped out had a lot of dirt and dust in the truck

Todd W. 
Évaluation :
5

My transaction went very well. Two ladies were helping us, one outside one inside. They were extremely accommodating. They were happy to help and provide a good customer service and good experience for us. I made a mistake by booking pm instead of am. Truck was not available at the time we arrive ( my fault) but the lady at the register went above and beyond to accommodate us. She told us that she will have it in two hours. Couldn't be happier. It saved the day. Superb customer service. However, there was a customer ahead of me, who was treated very badly. I guess he had made the same mistake, he booked the truck for different time. The other lady ( not the one who helped us) She was highly unpleasant with the other customer. She was so rude that I felt the need to share this. The truck was in very good condition, clean, and economical.

Jose D. 
Évaluation :
3

Truck was returned with the exact 5/8 of a tank of gas as I received the truck. The attendant at this site was not pleasant and I thought to myself that she would try something like this….. NOT A HAPPY CUSTOMER.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilton B. 
Évaluation :
5

Drop off was quick and easy.

Dale N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERRE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo H. 
Évaluation :
2

Returning the Van after hours was unable to get the U-Haul web site to recognize I was in the parking lot. Location service was on on my iPhone. Waited 20 minutes in line to pick up the vehicle. Van cab was dirty. Gas gauge showed below what was shown on the rental agreement. I could go on…

MICHAEL D. 
Évaluation :
5

All of the people at this location, they were very professional and helpful and I would recommend U-haul to everyone. One side note. When your staff hooks a car to the towbar, please make sure it's super tight & both chains are attached. Thank you for your professionalism.

Karinne W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

The location was good, but it was not where I had requested pickup. A half an hour before pick up the location was changed. 6 miles from where I was supposed to pick up. I put a total of 13 miles on the truck and 12 where going to pick it up and bring it back. There is a uhaul right across the street from my house, that I could walk to, and where I reserved the truck.

Karen R. 
Évaluation :
4

Provide options to allow faster pickup. In my case, the wait time was about 20 minutes due to a line up of several customers.

Lanny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Entry to the parking lot is very restricted. It could be better designed.

PAUL R. 
Évaluation :
4

Can't think of a thing. Free beer while you wait?!!

al R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
3

Another truck blocked our personal vehicle in over night. Held on phone for an hour until we could speak to someone. Was told no extra charge but I have an additional pending charge on my credit card.

Daniel F. 
Évaluation :
5

Thank you for the wonderful service! :)

Giselle T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Drop off guys were extremely helpful and friendly. I didn't get their names but they deserve to be recognized for their customer relations and obvious happiness doing their job.

KENDALL G. 
Évaluation :
5

Great service…quick check Iin and easy late drop off. Would rent again.

David S. 
Évaluation :
5

Claudia was a sweetheart. Professional, caring and got me the van that I needed. This is the second time I've used them and they all do a good job...

Anthony C. 
Évaluation :
3

Service experience was was quick and location was fine. Only problem is that there should be some common sense given to the anticipated needs of the customer. I booked a 26' truck to drive approximately 1650 miles from pick up to drop off. Why they would give me an older truck with 195 000 miles (or 315,000km) already on it, with little in the form of modern technology (ie not even a USB charger or any form of hands free calling option). Plus the cab was less than comfortable and worn out (i.e. going back to wear and tear and materials with age), and the truck was less fuel efficient than one of the newer ones someone in front of me in line had just received. The truck would have been fine for an in-town move, but for a long distance move, it was a horrible experience.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
4

I used Mobile pickup after hours and it was such a hassle. I had barely any cell signal so I struggled to pickup the truck. Free WiFi would be nice

Ashley D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hamid K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
1

The attendant was extremely rude and unprofessional. It was actually shocking, as I was not unkind or inappropriate with her to prompt such conduct. Vest la vie, we wish her the best.

Sotirios A. 
Évaluation :
5

Very friendly and helpful

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLEN K. 
Évaluation :
4

Good location,very nice people.

Archie M.  |  Expérience générale 
Évaluation :
5

The people who work here are awesome 😎

Marie P.  |  Expérience générale 
Évaluation :
3

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Larry R.  |  Expérience générale 
Évaluation :
5

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Marie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
5

Great service great people

Larry R.  |  Premières impressions 
Évaluation :
5

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Jonas M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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