Under staff, have more employees available to handle volume. Monday after a holiday having only one person checking in returns is horrible customer service. Line of returns out in the street, safety hazard. Still waiting for my receiptJORGE D.
Customer Reviews for U-Haul Moving & Storage of Naples
Pour nous contacter
Naples, FL 34112
(Btwn Davis & Airport Pulling)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Problem free experience reserving, picking up and returning the rental. Thank you! Keep up the good work!Dero S.
Le client n'a pas laissé de commentaire.NESTOR C.
Parking was a real problem.John R.
Le client n'a pas laissé de commentaire.Gregg J.
Le client n'a pas laissé de commentaire.Ivelisse J.
Parking, Parking, Parking. I had to wait in my car for 15 minutes before I could get into a parking place since there were 2 others in the places. I was afraid to leave my car blocking equipment or others, however this would not keep me from using them again. The staff was wonderful.Vollmer F.
Le client n'a pas laissé de commentaire.Nathaniel S.
Le client n'a pas laissé de commentaire.Todd C.
I rented a truck form my nearest location. I was at the place on time with a couple of workers who I was paying by the hour to find out the truck was in another location. Apparently this is standard procedure :( which I find unprofessional. Regarding the actual location. There is no enough parking for customers.Josh E.
The employees don't identify and welcome to the business.MARCOS P.
The Uhaul pick-up trucks are clean and nice customer service was great.Chondra D.
Le client n'a pas laissé de commentaire.stacey H.
Great service staff were very polite and helpful.J-LUC S.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.ALEJANDRO C.
was charged one extra day, no one has responded to my emailGeorge C.
Drop off was very easy and convenient. Staff was friendly and wonderful. Great experience!patricia O.
The team was super fast and friendlyâ€¦. Great experienceReginal C.
I have been using trailers, trucks and pickups for the past months several times a week and every time I go there, the staff is more than friendly! They all go out of their way to make this a pleasurable experience! They are awesome and I could not imagine to go anywhere else! Je les recommande fortement!Elke H.
Le client n'a pas laissé de commentaire.JERRY B.
Large lot and conveniently located.Barry D.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.SERGIO R.
Excellent equipmentDaniel S.
The experience went very well.Robert Y.
Very good experience.Phillip F.
Le client n'a pas laissé de commentaire.Pamela V.
All of the staff were very pleasant, helpful & professional. I will use this location again, and share my great experience with everyone. Thank you,LESLIE R.
Disappointing attitudes at the counter. Attendants outside were pleasant.Mauro N.
First time in the process and I was amazed at how fast it was. Really good the service.Yergeni C.
Le client n'a pas laissé de commentaire.AUSTIN N.
Truck was not swapped out had a lot of dirt and dust in the truckTodd W.
My transaction went very well. Two ladies were helping us, one outside one inside. They were extremely accommodating. They were happy to help and provide a good customer service and good experience for us. I made a mistake by booking pm instead of am. Truck was not available at the time we arrive ( my fault) but the lady at the register went above and beyond to accommodate us. She told us that she will have it in two hours. Couldn't be happier. It saved the day. Superb customer service. However, there was a customer ahead of me, who was treated very badly. I guess he had made the same mistake, he booked the truck for different time. The other lady ( not the one who helped us) She was highly unpleasant with the other customer. She was so rude that I felt the need to share this. The truck was in very good condition, clean, and economical.Jose D.
Truck was returned with the exact 5/8 of a tank of gas as I received the truck. The attendant at this site was not pleasant and I thought to myself that she would try something like thisâ€¦.. NOT A HAPPY CUSTOMER.James B.
Le client n'a pas laissé de commentaire.Wilton B.
Drop off was quick and easy.Dale N.
Le client n'a pas laissé de commentaire.PIERRE T.
Le client n'a pas laissé de commentaire.Gustavo H.
Returning the Van after hours was unable to get the U-Haul web site to recognize I was in the parking lot. Location service was on on my iPhone. Waited 20 minutes in line to pick up the vehicle. Van cab was dirty. Gas gauge showed below what was shown on the rental agreement. I could go onâ€¦MICHAEL D.
All of the people at this location, they were very professional and helpful and I would recommend U-haul to everyone. One side note. When your staff hooks a car to the towbar, please make sure it's super tight & both chains are attached. Thank you for your professionalism.Karinne W.
Le client n'a pas laissé de commentaire.DAVID M.
The location was good, but it was not where I had requested pickup. A half an hour before pick up the location was changed. 6 miles from where I was supposed to pick up. I put a total of 13 miles on the truck and 12 where going to pick it up and bring it back. There is a uhaul right across the street from my house, that I could walk to, and where I reserved the truck.Karen R.
Provide options to allow faster pickup. In my case, the wait time was about 20 minutes due to a line up of several customers.Lanny M.
Le client n'a pas laissé de commentaire.Tania V.
Le client n'a pas laissé de commentaire.Michael A.
Entry to the parking lot is very restricted. It could be better designed.PAUL R.
Can't think of a thing. Free beer while you wait?!!al R.
Le client n'a pas laissé de commentaire.GERARD I.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.JAMES V.
Another truck blocked our personal vehicle in over night. Held on phone for an hour until we could speak to someone. Was told no extra charge but I have an additional pending charge on my credit card.Daniel F.
Thank you for the wonderful service! :)Giselle T.
Le client n'a pas laissé de commentaire.James P.
Drop off guys were extremely helpful and friendly. I didn't get their names but they deserve to be recognized for their customer relations and obvious happiness doing their job.KENDALL G.
Great serviceâ€¦quick check Iin and easy late drop off. Would rent again.David S.
Claudia was a sweetheart. Professional, caring and got me the van that I needed. This is the second time I've used them and they all do a good job...Anthony C.
Service experience was was quick and location was fine. Only problem is that there should be some common sense given to the anticipated needs of the customer. I booked a 26' truck to drive approximately 1650 miles from pick up to drop off. Why they would give me an older truck with 195 000 miles (or 315,000km) already on it, with little in the form of modern technology (ie not even a USB charger or any form of hands free calling option). Plus the cab was less than comfortable and worn out (i.e. going back to wear and tear and materials with age), and the truck was less fuel efficient than one of the newer ones someone in front of me in line had just received. The truck would have been fine for an in-town move, but for a long distance move, it was a horrible experience.Peter L.
Le client n'a pas laissé de commentaire.Tom M.
I used Mobile pickup after hours and it was such a hassle. I had barely any cell signal so I struggled to pickup the truck. Free WiFi would be niceAshley D.
Le client n'a pas laissé de commentaire.Hamid K.
Le client n'a pas laissé de commentaire.Jose P.
The attendant was extremely rude and unprofessional. It was actually shocking, as I was not unkind or inappropriate with her to prompt such conduct. Vest la vie, we wish her the best.Sotirios A.
Very friendly and helpfulMichael W.
Le client n'a pas laissé de commentaire.Edward K.
Le client n'a pas laissé de commentaire.christopher L.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.Bob C.
Le client n'a pas laissé de commentaire.OMAR G.
Le client n'a pas laissé de commentaire.GLEN K.
Two workers in the lot were chatting and didn't even approach us as we pulled in with truck and trailer. We had to get their attention and then they asked if we were returningâ€¦why else would we be bringing in a truck and trailer? When I asked another worker where to park my car she said not here in back which were the only spots available. When I proceeded to park there she said â€œWhateverâ€ and gave a ride hand gesture as she walked off. All three employees encountered were lazy and rude.Tammy A.
Great friendly customer service at this location!Thomas D.
Everything was as plannedDavid T.
Le client n'a pas laissé de commentaire.MICHEL B.
Cindy at the counter was great. Location is a bit tight on customer parking is about the only improvement area. Check in was very easy as well.Michael Y.
Great staff. Very hard working. I enjoy renting from that location.Wilton B.
Le client n'a pas laissé de commentaire.ROBIN ALLYSON H.
The staff are great! Personable, reliable, and quick.Alexandra R.
Cindy, MaryJo and the entire staff were OUTSTANDING!!! Extremely patient, understanding and kind! I could not image nicer people, who went out of their way to assist us with our Move! I regret I did not write everyone's name down, so I could thank them personally here! Young fellow named â€œStormâ€ I believe was also very helpful and kind. All I can say is: WOW - THANK YOU to such wonderful people at this U-Haul location! YES! I would Highly Recommend this U-Haul Location! Big Shout out to Cindy!!! Thank You and Everyone for your helpfulness and patience!ALLEN L B.
They should wash the small trailers one in a while. They are always filthy on the outside.Gary A.
Good location,very nice people.Archie M. | Expérience générale
Le client n'a pas laissé de commentaire.DENNIS R.
Nice people!Archie M.
The drive way space and drop off area were so backed up that it was hard to get off the street and people trying to leave were blocked.Patrick J.
Everything was great. Rosemary and Cynthia we're both on the spot, with Rosemary helping me return my trailer and making sure everything went well - great customer service. Great facility with great people. I have used it before and I will use it again. 5 stars!Todd H.
Outstanding customer service. Highly recommended. Quick reservation process. Excellent assistance in hitching the trailer to my vehicle. Five stars... every time I go there.Philip S.
My reservation for a cargo van was made five months in advance. I called five days ahead and was promised I would have what I needed.When I arrived, the only thing available was a 26 foot box truck. I had to reschedule everything for the following Monday with no guarantee a cargo van would be available. Not honoring a reservation action is poor way to run a business, and terribly inconvenient.Peter C.
I rent 15' truck from this location. Truck had some damage what i so after sign papers.I pick up truck from this location and have to go to Wooster power at Wooster to pick up trailer, Was stressful and very short time for pick up. Both location called last minut . Drop of location in Naples Florida was very bad. First lo cation DO NOT WONT take trailer . So I have to drive to other location but they said they are full. Employees are very, very unfriendly and upset .Drop off location was very bad..Danka M.
Le client n'a pas laissé de commentaire.Carl S.
Very congested. Needs few rentals or larger area.Connie M.
Le client n'a pas laissé de commentaire.Nicole H.
The customer service associate that is absolutely negative should undergo customer training. I had about 4 interactions with the associate and she is just a naysayer. Luckily when it was finally my turn to claim my rental at the counter the other associate showed up for her shift. Even though the truck availability was dire the associate remained positive and got me into a rental without the we can'ts and the endless negativity.Laverne G.
Le client n'a pas laissé de commentaire.Jack F.
Le client n'a pas laissé de commentaire.Jimmie N.
Le client n'a pas laissé de commentaire.Laura B.
This location is not listed with google when typing in U-Haul rentals. I heard of its quality from a friend and to find it I had to type in trailer rentals, then their location showed up along with the previous U-Haul rental locations. Would help them for connecting to customers bc they are the best in the area!James B.
Le client n'a pas laissé de commentaire.Dean O.
Le client n'a pas laissé de commentaire.Cirilo P.
Great place to rent a vehicle.Peter B.
The people who work here are awesome 😎Marie P. | Expérience générale
The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.Larry R. | Expérience générale
The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enoughMarie P. | Premières impressions
Le client n'a pas laissé de commentaire.Susan H. | Premières impressions
Great service great peopleLarry R. | Premières impressions
Place is clean and the staff are happy and friendly. I have nothing to complain about.Jonas M. | Premières impressions
Services supplémentaires à cet emplacement
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Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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