Customer Reviews for U-Haul Moving & Storage of Naples

8 171 évaluations

2001 E Tamiami Trl   Naples, FL 34112
(Btwn Davis & Airport Pulling)

(239) 774-5599

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(239) 774-5599

2001 E Tamiami Trl
Naples, FL 34112
(Btwn Davis & Airport Pulling)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE H. 
Évaluation :
4

THE VAN I RENTED WAS CLEAN. BUT THE CHECK TIRE LIGHT WAS ON THE WOLE TIME I DROVE IT AS WELL AS CHANGE THE ENGINE OIL LIGHT. IT NEEDS ALIGNMENT AS IT PULLED EXTREME RIGHT THE ENTIRE DAY.

LAVERNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery F. 
Évaluation :
4

Doug is extremely rude and unprofessional Embarrassed me when I had a question and made a condescending comment out loud in front of everyone consisting of how I was "taking him away from a paying customer by asking about free boxes" while he stood behind the lady at the desk who was the only one working her butt off to help paying customers. He even went out of his way to continue avoiding eye contact with me when I was trying to get his attention Doug needs to find another job where bullying a woman and his narcissistic manner would be more suitable. Wait- that would be NOWHERE! You would be better off with out him and I have chosen not to use this locay again due to his unprofessionalism and repulsive attitude There are entry of other people who could do his " job" which frankly was NOTHING

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN H. 
Évaluation :
5

Drop off went well - Still NOT Happy with the pick up experience - Also the cost for this 1 way rental was way to expensive

Benjamin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK G. 
Évaluation :
2

There was a long line to check in. From the time we entered the store until we got our truck was 45 minutes. We registered in line but they asked many of the same questions. Everyone in line was commenting they would go to a different location next time. Service staff very nice but only one person on desk for most of the time.

Dianne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed N. 
Évaluation :
5

Drove in they checked out the rental. Took all of 5 minutes.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD FRANCIS C. 
Évaluation :
5

I was very pleased with my experience. The truck was comfortable and easier to drive than I expected it would be.

CHARLES H. 
Évaluation :
5

Staff was absolutely phenomenal and super helpful. Very nice and hard working people.

Ivica M. 
Évaluation :
1

My drop off experience was awful. I was supposed to drop off at a location on Collier Blvd (in my rental agreement) and was turned away, they said they could not take the truck and to drop it off at another location. Drove to another location that no longer rented uhauls. Called the 1800 number who told me I had to drive 10 miles out of my way to drop it off at another location. Meanwhile I have 3 small children in the car and my husband and I are now late for work!! If I were to break my rental agreement in anyway I would be fined or sued but the 1800 number just moved my AGREED upon drop off location (as noted in my rental agreement) 2 hours prior to my drop off time. We paid 350 $+ for 2 days and no money was refunded or apologies were giving for this HUGE inconvenience!

martin A. 
Évaluation :
4

It was an efficient, friendly, and effective exchange.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
5

Wonderful and knowledgeable management at that location, highly recommended

Gino S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan W. 
Évaluation :
4

Good quick service and clean rental

christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M. 
Évaluation :
2

When I took the truck to turn it in they would not accept it because their lot was full!!!!! Told me to take it to Naples. Because it was going to be too late to turn it in at Naples I left it set in the general parking area until the next day. (Next day - I received a call mid-morning telling me to move the truck by the next day or it would be towed at my expense and it's hard tellin' what that expense would be but I had the keys so she had no other option to get it moved!!! I drove it later after I got another driver to follow me which is why it hadn't been moved! We went to a location that was on the contract and they wouldn't accept it because they were full!!!! They sent us to a different location and we sat in traffic because the drive to pull in was backed up out to the street and we couldn't get out of the traffic lanes!!! Once inside they were going to charge me for another day rental because it was after the time I was allow per the contract to return it!!!! When I had been trying to return it for a day and a half!!!! I talked with the guy and he credited me back some money. The customer service from U-Haul was terrible getting shoved from one location to another over and over when your not familiar with the area is sub-par and only one called ahead to make sure they would accept us when we got there!!!! Will not use U-Haul again!!!!!

constance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin W. 
Évaluation :
4

Online pickup too difficult. UHAUL couldn't find my location when I was in the store even after changing my phone settings. Had to wait in line. Truck dirty and smelled of smoke.

alberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suroj H. 
Évaluation :
5

The process to drop off the uhaul was a little difficult.

Toni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

The young man unhooked the trailer and was plesent enough. This is a real busy location. I had to go inside it get a receipt showing I had returned it. Cynthia was polite and knew her job. Kept the line moving. Only problem I had was finding a way to turn around to get out.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
3

No parking. Very busy location and understaffed. Used self check-in with mobile and still had to wait in line behind 6 people. Not convenient at all. Staff was friendly and professional.

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
1

This place - the employees were helpful and nice. Uhaul experience was TERRIBLE. First you changed my location to this one ONE HOUR AWAY last minute even though I'd booked over a week in advance. UHAUL - YOU RENTED ME A 9x12 CARGO TRAILER WITHOUT A CRANK. I of course through my back out lifting it one of the 5 times I needed to without a crank. Ridiculous. Again, not locations fault. Penske here I come.

DAVID G. 
Évaluation :
1

The most unorganized and dysfunctional location.

Fernando D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Everything handled correctly and professionally.

Daniel G. 
Évaluation :
5

Easy drop off. Lot was a little crowded. But staff directed us.

Lawrence C. 
Évaluation :
5

The people who work here are awesome 😎

Marie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itzel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMAR G. 
Évaluation :
5

Nothing to improve 😀 Great Service! Josh was great ðŸ'

PASQUALE V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior B. 
Évaluation :
4

Lot is very small with not enough customer parking. Store is very busy with little staff working the check in out desk.

troy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

They got me in and out in a timely manner.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mladen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
4

More customer parking. It is difficult to get in and out of the parking lot.

Theodore B. 
Évaluation :
5

Tire pressure sensors malfunctioned. Thought tire was flat.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula W. 
Évaluation :
5

Associate that I dealt with was very nice and professional. Tight parking lot but everything else was great

Nathan G. 
Évaluation :
5

Vehicle was ready when i arrived and they were kind enough to pull it up to the building. Vehicles I have rented there are always clean and ready to go. My only issue this time was the vehicle smelled of cigarette smoke, the smell was so bad I put an air freshener in it and drove with the windows down. Other than that issue everything else was great, I will definitely use this location again.

Paul K. 
Évaluation :
3

The staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.

Larry R.  |  Expérience générale 
Évaluation :
1

Every time I rent from this location they over charge my card Simply it's ridiculous , charged me 150 for missing dolly even though I returned it ( the lady said I forgot to press the button) Charged me for gas and was arguing with me so I had to show her the receipt from 7 11 and point the full tank Will never ever go back there again

Pavlin K. 
Évaluation :
5

The location is clean,, organized and has every moving supply you could ever need. Truck was in excellent condition. Service was really good and staff were super nice. All in all a 10 out of 10.

Philip L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
3

More staff and parking. Went for 26' truck waited 45 minutes and they could not produce 26' truck reserved so another 15 minutes left with 20' truck. Had to get out of there quickly since elevator reservation was being cut short due to delay. Need to hire a mover truck to move the items that did not fit. Do not locations fault U-Haul failed to deliver which cost me on several fronts. Returned truck to a less than safe location with full tank of gas and then received a charge for 15 $. Gas station was less than a mile down the road where it was topped off. So overall experience was a 2 out of ten!

Christopher J. 
Évaluation :
5

Friendly people and helpful!! My first experience and it was great! My only thing is that I wished they gave me a non smoking van because it smelled so bad!

Cody F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTRA O. 
Évaluation :
5

Louis is always there and willing to help with hook up and advice.

Charlie D. 
Évaluation :
2

Better staff

Leonie D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug H. 
Évaluation :
5

They were very courteous, the gentleman that runs the trucks outside was quick and very nice! They always have everything we need... That's the only location I go to!

Elke H. 
Évaluation :
4

The location and personnel were fine. The U-haul app's sign-in process is pathetic, I'll never use it again. I submitted pictures of my license the night before pickup as asked via email. The app made me retake license pictures again TWICE at the location, then a selfie that it wouldn't accept, very frustrating so I canceled out. The lady at the location was 100 times more efficient than the app and she redid the entire check-in process.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

Reservation was not ready, trailer was dirty on the inside, and refund was messed up when my first reservation was closed.

Joseph M. 
Évaluation :
5

It was Great!

Richard M. 
Évaluation :
5

Personnel professionnel

Miguel R. 
Évaluation :
5

The BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough

Marie P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julio M. 
Évaluation :
4

The staff was great. Very friendly and helpful.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
5

Staff was very busy yet very friendly and attentive.

Jacqueline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

All the exceptional help I received when I booked was much appreciated. Once I arrived in Cincinnati the company who was hired by U-Haul to unload my truck took many pictures of my damaged furniture due to the way it was poorly packed by the team hired in Naples. That team was very considerate and helpful and packed well to begin with but once discrepancies and arguments started between the two of them the packing went downhill from there and things were not secured as they should've been or as the ones to begin with were, thus quite a bit of my furniture has been damaged even though I paid the company for 2 1/2 extra hours for the additional time it took to pack. The team hired for the Cincinnati location was excellent took many pictures of the damage property and I have their information and will use them when it is time for me to move into my new home.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
5

Great service great people

Larry R.  |  Premières impressions 
Évaluation :
3

Found the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.

Barry C.  |  Premières impressions 
Évaluation :
1

I reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don't reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!

Melba R.  |  Premières impressions 
Évaluation :
1

They block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it's just like a space. This was so annoying. .

nicholas e.  |  Expérience générale 
Évaluation :
5

Place is clean and the staff are happy and friendly. I have nothing to complain about.

Jonas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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